Jackson Condict is rude an treated me like shit said the ac not working wasnt his problem. AC didn't work at all Power steering Brakes
Misty C.Customer Reviews for U-Haul Moving & Storage of Norman
Testimonials From Recent Customers
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My room I rented had a lot of trash bags, I was not gonna pick up after someone.
ivan m. | Overall Experienceyou were all professional keep up the good work.
maria C.They apologized for the treatment I received from the Garden City, KS, office dispatch operator. Too little, too late.
Craig R.First truck broke down less than a mile from the pick up location then the employee made me drive the truck back in limp mode or wait 3 to 4 hours for roadside got it back and got a new truck then when i returned the truck they tried to charge me for fuel even with it matching where i left. Very poor service to much playing around by the employees and the employees smoking in the my the custome faces multiple times Worst experience from uhaul hope something changes
Jeremy B.We had no issues. There was one furniture blanket with a nasty stain on it, so we just left it in the plastic. The truck was clean and drove very well from Oklahoma to Ohio. The videos to show long-distance packing was very helpful with the tie-ins, etc.
Pete J.Was good, fast, and efficient!
LARRY A.Great service as usual…courteous, professional, competent
Frank C.Very welcoming
patty C.Awesome hours and plenty of trailers and vehicles in stock. Fast efficient. Will use again
Brook F.The associate that helped unhook the tow dolly provided excellent service.
George G.Employees are always heloful
Loraine A.Maybe have a clearly marked area for returns or better signage. Very quick just had to go inside.
Rivers A.After completing our rental agreement, the young man said he would bring our truck around, My son and I stepped outside and someone was driving our uhaul at a high rate of speed in the parking lot. I said to my some “that person is doing way to…†and then bam that person ran the truck into a cement pole!! It was so loud that every person in the store came out. It was awful to witness this and honestly shook me up for the reminder of the day. There was no reason to drive the vehicle at that rate of speed and luckily nobody was hurt. Although our truck was no longer able to be driven due to the blown out tire and the heavily damaged front end…I have photos. We were given another vehicle, but not another contract…which I will explain later. Our new truck had bald tires and the transmission was not great. We managed to get our move done. Lastly, when we returned the truck later that day and asked if they could check it in while we waited so I could have a receipt…the woman was so rude. I guess she didn't want to get out of her chair and actually do her job. The reason I wanted it checked in was due to the fact that they never gave me a new contract…meaning you had no record that I had that vehicle. Simply crossing out mileage on contract of one vehicle and putting new trucks mileage is not the best record system. Finally after me explaining why I wanted it checked in and wanted a receipt, the employee did what I asked, but trust me was not happy about it. We have reneged from uhaul many times. This experience was the worst, from witnessing wreckless driving and rude employees.
Bonnie E.Good experience
rich D.Company overcharged me by 45.00 dollars. Did not tell Me I had to pay for mileage. It was not gone over with me. Manager had a poor customer service when I called about the over charge. Will not recommend this location to friends, family, colleagues. Connie Duvall
Connie D.Great folks on a busy college move-in weekend. Great experience in Norman!!!
William S.Possibly have one line for those who have completed their agreement online and have a reservation number.
Deidre E.Used 24/7 dropoff so no interaction with facilities or staff.
Jason H.Checkin was great - Trinity(?) was professional and efficient
Stephen B.Gracias
Brandon L.I was able (with the help of my agent) to get the right sized truck to get everything done with 1 load. Truck was returned to the U-Haul location in clean condition within a couple of hours. Thank you at U-Haul I have been a customer for years.
Tom H.I rented a van, the next day it broke down at around 10am I called for road side assistance it took about an hour and a half for them to show up. After an hour of evaluation on the scene, the tech was advised to go get another battery, this took over an hour. The tech returned put in the new battery and that did not work, the computer in the van was bad was what the tech told me. I started asking for a new van when she returned with the other battery. Customer service said I could ride with the tow truck to the uhaul dealer and get another one that would be waiting for me when I got there. Then they decided to take the van to a repair facility so no ride, once again. They called an Uber to take me to the dealer, and it canceled after half an hour. I called for a ride with Lyft and it never showed. I asked one of the guys on the job to give me a ride, and he helped me out. So on Wednesday August 3rd in southern Oklahoma in 104 degree heat uhaul left me stranded, from 10am to 6pm, I'm a 53 year old diabetic, with high blood pressure, and spinal nerve damage. U-haul you could have done a much better job handling this one.
Ron L.Nothing. Staff is very nice and helpful.
MONICA H.The staff worked hard to keep me happy despite scheduling problems with the equipment.
CAROL F.no changes needed was awesome experience
DAWN L.Gracias.
charlotte P.I was overcharged when I dropped the truck
Joel Adrien N.When I first entered the facility I was greeted by a very rude staff, she was in the fourth window (I didn't get the chance to get her name). Then a very friendly staff came and assisted my wife and me in finding the best option for us, she showed us all the available storage units. ¡Gracias!
Mohamed a. | First ImpressionsAngie had excellent customer service. Very professional , helpful and efficient.
Dana L.They handled everything quickly and efficiently
Mike C.Nada
SAUNDRA W.Ricardo was excellent. Very professional
Julie M.Worst company in the world. 100% sure the application for uhaul requires you to be dumb or an absolute a**hole or both!!
Aimi W.Original location (Bad Boy Mowers in Noble) does not do u-Haul any longer apparently. Please update your information. That being said, I have used 700 E Lindsey before. These folks here are the bomb-diddly. Helpful, knowledgeable and really kind. I'll be baking brownies for them.
Susan M.The automated check in sends more notices than needed and once the reservation is confirmed I'm not sure it has value. Also, at check-in to pickup a truck the person at the desk needed to switch register/computer to finish my rental. This should not be so. It would have been better is she had been able to do it from her original workstation. Otherwise everything went very smoothly. The 20' truck and dolly were great, with a better driving experience than I expected.
Kyle C.Cab was dirty
Patrick P.I appreciate the staff! Thank you!
Katrina M.The young lady that checked us out was very kind and took time to explain everything.
Robert N.Security gate doesn't work, key cards don't work, employees are hit and miss. Sometimes super rude and sometimes ok. Only used this facility cause it was close to a property I have. Storage unit had water leaks, I called regarding another unit and was emailed a few units that were available along with pricing. I get to the store to lease a unit and was told that although those units were vacant, they were unavailable to rent. Terrible communication.
Charles F. | Overall ExperienceNada
Andrew A.Truck was given to us on Empty. Not all damage on trailer was documented. A/C on truck didn't work. Its 110 outside. When I told them about it, I was told I would have to unload and reload the truck to swap it out. Again, its 110 outside. Finally spoke to the owner, Carly, who referred me to the website to contact roadside assistance which took over two hours for them to get there. Awful experience from start to finish.
Kate K.Have a truck, in working order ready at the time requested at the location selected. Don't offer what you can't deliver. Simple stuff, if you offer truck pick up at 11:30 am. the truck should be in good working order and ready to go.
John F.Staff was so friendly and helpful! Please thank them for me!
Matt L.My experience was Awesome!!
TERRY M.Air conditioner did not blow cold air, and cargo door latch jammed. Fortunately, this was a short 4-hour move.
John J.Watch the gas syphoning
Chris T.It was over 100 degrees this day and the air conditioner did not work. I didn't have time to take it back due to having to go pick my stuff up right away because the business was closing. It was horribly hot and I'm no young chicken so it's a wonder I didn't have heat stroke. I still got charged for the miles and had to buy gas too. Just not how I would do business!
Kay S.Great customer service, truck was clean. Price for rental was awesome and didn't cost an arm or leg.
Dawn A.When we got there and was checking the equipment it was in poor condition tires bad on trailer
Regina H.Had a tire blowout 38minutes into the drive. Which means the tire was bald. Waited 75minutes for tire replacement even though I had an emergency situation with an elderly passenger on 24/7 oxygen. Dispatch said she understood and would rely the message as an emergency. Once assistance arrived I asked tire service operator what was communicated over dispatch and she said she received no emergency information and dispatch made it seemed we were waiting at our house not on the side of a rural road. I will not use uhaul again.
Cara V.Cable on cargo door was broken, almost impossible to raise the door. They should check equipment before sending it out. Counter help was excellent.
Elaine S.This was my best EVER Uhaul experience. The office staff especially the morning/afternoon kids where outstanding. They went above and beyond to help me get things taken care of. Super friendly and knowledgeable. Thank you so much Uhaul of Norman, Ok.
Terri M. | Overall ExperienceI said no on secure because the access gate and entry to building haven't worked since we starting renting the units. I wasn't planning on renting very long anyway so I wasn't worried. The price of renting is also steep but I take into account of the city it's located.
CARLISS A D. | Overall ExperienceWe had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.
Ashley K. | Overall ExperienceEven through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.
brayden l. | Overall ExperienceNo comment
Mary C. | First ImpressionsEverything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.
Loretta K. | Overall ExperienceService was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID
jordan m. | Overall ExperienceStorage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!
Lorraine S. | Overall ExperienceEvery person that work there was so friendly, and helped me whenever I needed it, very nice place
vincent a. | First ImpressionsThe girl who helped me was amazing. I would love to work with her again. Very nice and helpful!
ROBERT B. | First ImpressionsThe sales people were really awful. Rude and non helpful. I don't know how you stay in business.
cynthia m. | Overall ExperienceWe were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November's late fee, and we live in the same town as the unit. The November late fee wasn't even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn't lock so you didn't need your swipe card either for it b
Matthew C. | Overall ExperienceThe people there are great and an asset to the Uhaul company!
TARA R. | Overall ExperienceVery helpful and they go above and beyond their duty.
Loretta K. | Overall ExperienceYou worked with us in our need. Thank you all very much!
St. Thomas More U. | Overall ExperienceThey were really nice the lady and her husband very helpful and nice
kORY V. | First ImpressionsStaff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!
ian C. | Overall ExperienceThe staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn't know how the storage unit system worked, so that slowed down the process.
Rachel G. | First ImpressionsFriendly Oklahoman!
Aaron G. | First ImpressionsThe unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around
taylor s. | Overall ExperienceEveryone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)
Connor S. | First ImpressionsA bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.
TERRY J. | Overall Experience107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less
Christian M. | Overall ExperienceWe only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!
Jennifer K. | Overall ExperienceThe facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.
Catherine M. | Overall ExperienceThe total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information
Jacinda N. | Overall ExperienceGeneral Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.
Barbara B. | Overall ExperienceI wish the prorated the final month. Had to pay for a month fir a few days.
DAVID O. | Overall ExperienceY’all were awful.
Jenna C. | Online Move InExcellent communication and quick
Tashina R. | First Impressionshad a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10
thomas b. | Overall ExperienceThe way in which you check in and out of the building was unclear, but everything else was good.
JOHN H. | Online Move InVery nice climate control facility but very expensive and no light inside the storage unit
Kanjana D. | First ImpressionsThe facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.
nancy p. | Overall ExperienceLots of bugs and mice droppings - something was sprayed and looks like items may be destroyed
CLOYD C. | Overall ExperienceThis has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.
Scott S. | Overall ExperienceWay way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!
Chase P. | Overall ExperienceActually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.
Sierra B. | Overall ExperienceSecurity and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.
camden r. | Overall Experience¡Gracias!
jessica r. | Overall ExperienceAlmost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.
Lois A. | Overall ExperienceFront desk service was kind and efficient. No snags and putting stuff in storage was very easy.
Patrick M. | First ImpressionsI was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn't have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.
emma k. | First ImpressionsDon't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.
John F. | First ImpressionsGreat service
BARBARA B. | Overall ExperienceGreat service. Thank you!
Richard P. | Overall ExperienceI was very satisfied with the staff and i like tge unit i rented
dennis h. | First ImpressionsBritny is an excellent worker in Birmingham!
Richard P. | First ImpressionsGreat service!! I got what I needed!!
Trenton B. | First ImpressionsVery helpful staff
St. Thomas More U. | First ImpressionsWe will use you again next year.
Leslie V. | Overall ExperienceThe staff was always there to help if needed and always answer my questions if I had any
rebecca c. | Overall ExperienceThe staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.
John D. | Overall ExperienceVery friendly, fast, and efficient.
mark m. | First ImpressionsEverything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.
Garileah K. | Overall ExperienceN/C
Daria D. | Overall ExperienceThere is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.
Robert A. | Overall ExperienceRudest people I've ever dealt with. Lady said to me - he will help you, I'm on to the next. Who is he? When did a customer become so unimportant?
michelle d. | Overall ExperienceOverall all was goog . Frequent rent increases were not.
TOM W. | Overall ExperienceNobody there knows what they are doing or cares.
Karen M. | Overall ExperienceGreat
Jennifer S. | First ImpressionsFirst of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid
shawna m. | Overall ExperienceVery helpful staff and followed up regarding my need if I needed to extended my rental.
John M. | Overall ExperienceKyla, the rep who sold me the storage unit, was very helpful and friendly.
julie v. | First Impressions