Customer Reviews for U-Haul Moving & Storage of Norman

8,090 comentarios

700 E Lindsey   Norman, OK 73071
(Blk E Of Campus)

(405) 364-1501

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 364-1501

700 E Lindsey
Norman, OK 73071
(Blk E Of Campus)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Absolutely best customer service ever

john A. 
Clasificación:
5.0

Great Staff!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah V. 
Clasificación:
5.0

Audrey was very easy to work with. I wish everyone, in customer service, was as professional and friendly as she is. Kudos to her.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrianna C. 
Clasificación:
3.0

The employees were friendly but while installing a light kit they lost a part to my car that I now have to replace. Kind of feel they didn't really care about it, have made no attempt to resolve the loss.

Phil G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry W. 
Clasificación:
5.0

Always great service at this location! Good staff with good customer service skills.

Rick B. 
Clasificación:
5.0

Make it clear that although the hours are.9-5, that someone will call the customer if the trailer.is not checked in by the time listed on the paperwork. I made the rental reservatio over the phone, and the Uhaul agent said that the location would be open Monday (6-27-22) rom 9-5, and from our conversation I understood that returning it between those hours would.be fine, as I had told him I was not sure exactly when we would get back to OK. We got to bed after 2AM after a long day of moving/driving/etc., planning to return the trailer in the morning. Then around 8 AM, I was awakened by an agent asking about the trailer because it was not checked in yet. The agent said they would extend the time, but did not explain whether or not we would be charged more or not. My husband pulled his clothes on and made the 50-minute drive to return the trailer. All seemed well until shortly after 5 PM, when I got a call, possibly from the same agent who called before, asking if we still had the trailer. I told her we had checked it in and she asked when. I told her a little after 9 this morning. She seemed to be making a note of that and then asked if that was "AM or PM?" I told her, and she said she would look into it. So now I am still worrying a bit over whether or not the trailer was correctly checked in and whether we are going to be charged extra. I really hate the feeling, but now I am not sure I trust anyone's answer until I see the transactions on my card. Not a smooth checkin experience, but we would have had the thing there at 7AM if I had better understood in the beginning.

Nana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chad G. 
Clasificación:
5.0

Good experience

roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
2.0

We had a interior storage with poor lightning and the check in and checkout is very ignoring. This is why it gets a below average rating. It is secure...but i dont see the point in your company squeezing more money like insurance for a unit that requires you to check in and out everytime you go to your interior unit.

Ashley K.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful!

Terry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny K. 
Clasificación:
3.0

Poor customer service, was in the lobby waiting for over 45 minutes with no help.

Vameng X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
5.0

The 9' cargo van was brand new and quite nice - but it gets only 11 mpg. Not an economic vehicle at 69¢ a mile.

Rodney M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

It was a slam dunk, great service!

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
4.0

Damn, you sent us across country in a worn out truck with almost 200k and a check engine light on. Spoke to your reps three times the day before to ensure both trucks were available and damn if you didn't cancel my reservation on one truck. That's completely unacceptable.

THOMAS F. 
Clasificación:
4.0

Damn, you sent us across county in a worn out truck with almost 200k miles and a check engine light on.

THOMAS F. 
Clasificación:
1.0

AWFUL experience. Nothing went as expected. Not this locations fault, but they didn't have anyone there that could help me.

JUSTINA P. 
Clasificación:
5.0

These folks were awesome. They even called to let us know that someone left a wallet in the truck. Friendly and honest. Doesn't get much better than that. Gracias

Barry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica H. 
Clasificación:
4.0

Stop charging so much.

Geoffrey J. 
Clasificación:
1.0

When I called the store to make the appointment they told me to be there at 8am for pick up. On Sunday morning I arrived at 8:05am for my pickup, the workers on property told me they didn't open until 9am. I explained to them that I had been told to show up at 8am. They argued with me for a few minutes before the one of them said okay, I will help you just give me a few minutes. I waited outside on the curb until 8:45am when I saw the same person who said they would help me get in there car and leave to go get coffee. When they can back at 8:55am they finally let me in the store and processed my paperwork. I understand they were technically not open but I was told to be there at 8am and there were 6 workers who could have helped me, or at least apologized for the inconvenience. Instead they ignored me and argued. I never received and apology. When a worker says the wrong time I believe the company should uphold that, it took 2 minutes at 9am to process my paperwork but instead I waited outside on the for an hour. I would not recommend using UHaul and I would have left if I had any other option. The rest of the day was fine. The truck was good, no issues just a very bed customer service experience to start off my morning.

Megan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty O. 
Clasificación:
5.0

Nada

SAUNDRA W. 
Clasificación:
5.0

Keep monitoring your vehicles and make sure they are up to standards and all their equipment is in optimal conditions. With the summer heat is unbearable to drive without working a/c.

JuanCarlos S. 
Clasificación:
5.0

No AC and the drivers window did not a knob to roll the window down. It was 100 degrees outside. The staff was great though!

Janie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
4.0

Very Nice!

brandon B. 
Clasificación:
5.0

Noah did a great job helping me check in this trailer, and setup a new reservation for a local rental for next weekend!! Great staff at this location! I always prefer to use this location.

Rick B. 
Clasificación:
5.0

Everything was great. I called on the morning of the day I need a truck because the truck I was going to use would not start. They didn't think they would have a pickup truck but reserved the smallest moving van. When I arrived at the store they remembered I wanted the truck and had one returned early. So, I rented a pickup with cheater mileage!

Kimberly H. 
Clasificación:
5.0

Place is dirty but dose not take away from the good service

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlie W.  |  Overall Experience 
Clasificación:
5.0

Even through some communication errors, that were also on my end, we got everything resolved wonderful. The staff was very friendly and I loved your services as well as the facility. Thank you very much for a positive experience and for keeping my families items safe.

brayden l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karin P. 
Clasificación:
5.0

U-Haul really helped me out and I will be using them again. The people at the Norman U-Haul are the absolute best.

Sean C. 
Clasificación:
2.0

Where to begin? First, your staff were very professional and polite. But, as to negatives, here they are: (1) The van we reserved was not available, because the previous renter did not bring it back in time (2 hours earlier). (2) Because we were under a time constraint, we were forced to accept a much larger van that the driver was inexperienced at driving. (3) The following happened in the van: (a) The sun visor fell off striking the driver in the face, (b) the knob of the window handle came off in the drivers hand, (c) the Engine caution light came on and stayed on throughout the rental. To their credit, your staff gave us a discount, keeping the rental fee at the same level as the original van. In addition, they were extremely supportive and helpful from beginning to end of the process. Finally, as our driver was taking the larger than requested van to the moving site he noticed a UHaul van parked at a nearby drinking establishment, he could not help but wonder,"Is that our original van?" We do hope the late party was charged for an extra day, they certainly made our day harder.

Kim B. 
Clasificación:
5.0

Aubrey was excellent th o work with.

robert M. 
Clasificación:
4.0

Nothing.

Lorraine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

Ramp did not work. We had to call roadside for help. And we were overcharged.

Amanda P. 
Clasificación:
2.0

picked up on June 1st under my email of shawn2221@yahoo.com and was given a 15 ft unit that didn't open on drivers side? Had to slide in thru passanger side during this rental. Then was charged an additional 59.95 when i had the unit for one day and I returned on the same day. I rent from Uhaul every other week in DFW and have never had this kind of poor treatment. I would like to be refunded for not only the 59.95 but for the entire rental because of poor unit. Gracias

shawn S. 
Clasificación:
5.0

Girl working there was awesome. Got to us quick, took off the trailer by herself and thanked us for letting them know about the indicator.s. Said most won't say anything.

JD W. 
Clasificación:
5.0

Nothing, good customer experience.

James L. 
Clasificación:
5.0

Drop off was easy and efficient!

Ronald T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nakoma H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobi O. 
Clasificación:
4.0

Counter wait time would be my only complaint. My average wait time during each time I needed to talk with an agent at the counter was 40 minutes never less. The agents were helpful and took care of my items once it was my turn.

H. Lea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton W. 
Clasificación:
5.0

The employees at this store are always very friendly. When I brought the truck back, it looked like every truck on the lot had been turned in in the last few minutes. With all of that, the young lady that checked me in came right out and had me on my way in a few minutes.

david B. 
Clasificación:
5.0

nothing all good

CHUCK S. 
Clasificación:
1.0

The trailer was not correctly hooked up and came off when I tried to load the trailer the employee didn't tighten the trailer to the ball and it came up and damaged my tailgate

seth S. 
Clasificación:
5.0

Super friendly, helpful and flexible staff. Highly recommend.

Renee G. 
Clasificación:
4.0

N/a

stevan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

No smoking on the job. No cussing at customers. Have a faster system/work flow so people aren't waiting for 45+ min

Jazlynn G. 
Clasificación:
5.0

Quick and easy check in and drop off process. Gear selection is good and staff helpful and friendly.

James M. 
Clasificación:
5.0

Truck did not run properly. It used an unusual amount of fuel because of this. At times I was concerned it was going to leave me stranded on the side of the road.

DONOVAN M. 
Clasificación:
3.0

Have equipment that works. Had to driver trailer 900 miles with tail lights that did not work. Severe safety hazard.

Kenneth E. 
Clasificación:
4.0

Please provide instructions for the return process after hours.

Terry V. 
Clasificación:
2.0

Reserve a truck is worthless.

SERGIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Good service

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

Friendly staff; lots of resources

Marshall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L. 
Clasificación:
5.0

very friendly, made dropping the truck off a good experience

David H. 
Clasificación:
5.0

Everyone we dealt with in person was great. But canceling after an hour when prepaid is ridiculous! I was driving that hour so didn't answer texts. Everyone locally was great but I'd go with someone else if that was an option bc of texts/emails every 8 seconds and the cancellation when I'd already paid up front. And funny no trucks available where I wanted to go but the lot was full of trucks. Corporate UHaul gives the name a black eye.

Loy T. 
Clasificación:
3.0

The truck smelled cigarettes and the person at the desk told someone while I was there that it is ok to smoke in the with the windows down. Next the radio was on and would not turn off. Also the radio volume and station setting was stuck. When the battery died in Knoxville, TN they pulled the fuse for me… listens from rap-talk radio to gospel… that was torture.

David Z. 
Clasificación:
5.0

I had to drive an extra 84 miles to pick up the 26' truck in Sante Fe while the trailer was in Bernalillo without any compensation. In fact, I received a threatening text that the truck was going to be cancelled because I was 30 min late - I was in the Uhaul lobby waiting to be helped when I got the irritating text. The moving help (Anytime Movers from ABQ) slow rolled the job. It was the first day on the job for one guy who staggered around, and who left after a couple of hours. I fed them lunch, and then waited for a replacement to show up. They charged me a total of 5 hours anyway. And, when the Uhaul app didn't seem to work to add the extra time, they insisted I either go to an ATM to pay them in cash, or pay by credit card over the phone with an additional $30 fee. What a racket! Also, booking the truck, trailer, and help at the same time I thought would be convenient until things went south with the truck availability and pre-paying the non-refundable moving help. Again, what a racket!

Ronnie N. 
Clasificación:
5.0

Friendly staff. Quick service. Clean truck.

Lance M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll E. 
Clasificación:
5.0

My service rep was OUTSTANDING. She was great to work with, friendly, knowledgeable and made the experience wonderful.

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrett R. 
Clasificación:
3.0

Hire more people especially on weekends and make sure all trucks are equipped with dollies and blankets

LYNDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun W. 
Clasificación:
5.0

N/A. Great experience all around!

David R. 
Clasificación:
4.0

No comment

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
4.0

Everything was fine, except the actual units are not well-lit. Usually the office and access hours were ok, but when we went to move out of the unit on a Sunday, the card wouldn't work and the office was locked so we could not empty it, and our hired helpers were booked so we had to move ourselves. Someone in the office the next day gave us an extra day, but apparently did not report it as we were billed and had problems correcting it. Everything was settled a week later. Overall we would recommend U-Haul.

Loretta K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jim d.  |  Overall Experience 
Clasificación:
5.0

Service was excellent however they wouldn’t accept a US PASSPORT for ID or the OKLAHOMA MOBILE ID

jordan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomasina m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M.  |  Overall Experience 
Clasificación:
4.0

Storage was convenient, but not well lit (I did alot of work at night). It was often very difficult to access as other vehicles or equipment would be parked right at the entry. Otherwise, this is a great place and I will continue to use it for moving needs!

Lorraine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey O.  |  First Impressions 
Clasificación:
5.0

Every person that work there was so friendly, and helped me whenever I needed it, very nice place

vincent a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

The girl who helped me was amazing. I would love to work with her again. Very nice and helpful!

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SKYLAR G.  |  Overall Experience 
Clasificación:
2.0

The sales people were really awful. Rude and non helpful. I don't know how you stay in business.

cynthia m.  |  Overall Experience 
Clasificación:
3.0

We were charged late fees twice without warning until 15 days after via a letter in the mail. I received a letter in the mail yesterday, 12/20/21, that was dated 12/2/21 for November's late fee, and we live in the same town as the unit. The November late fee wasn't even our fault, it was due to the previous form of payment not being deleted by the store employee. The October late fee was because of my debit card being hacked, us getting a new card, and not realizing the unit was saved to that card. Both fees were removed but it was tedious having to go in each time to deal with them. The gate was never closed so you never needed the swipe card, and the door to the units didn't lock so you didn't need your swipe card either for it b

Matthew C.  |  Overall Experience 
Clasificación:
5.0

The people there are great and an asset to the Uhaul company!

TARA R.  |  Overall Experience 
Clasificación:
5.0

Very helpful and they go above and beyond their duty.

Loretta K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLISS A D.  |  First Impressions 
Clasificación:
5.0

You worked with us in our need. Thank you all very much!

St. Thomas More U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R.  |  First Impressions 
Clasificación:
5.0

They were really nice the lady and her husband very helpful and nice

kORY V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON EVAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sher R.  |  First Impressions 
Clasificación:
5.0

Staff was beyond helpful. Made an awful moving situation a little brighter. Thank you so much!!

ian C.  |  Overall Experience 
Clasificación:
3.0

The staff were pretty friendly, especially Jaiden, the employee who spoke with me. However, several of the staff didn't know how the storage unit system worked, so that slowed down the process.

Rachel G.  |  First Impressions 
Clasificación:
5.0

Friendly Oklahoman!

Aaron G.  |  First Impressions 
Clasificación:
3.0

The unused trailers are laid out along the exterior wall of the storage facility in such a way that it is very difficult to drive around

taylor s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful! When I moved in, they were concerned for the amount of space I needed and offered me several options. Fantastic customer service! :)

Connor S.  |  First Impressions 
Clasificación:
5.0

A bit dark in the actual storage unit but the hallways were very well lighted. Great service. The parking areas are quite full and packed but I always found somewhere to park on my multiple trips there.

TERRY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELLEN P.  |  Overall Experience 
Clasificación:
1.0

107 for the 5x5 storage unit when not too far away I could get a storage unit 10x10 for 40 less

Christian M.  |  Overall Experience 
Clasificación:
1.0

We only used the indoor storage unit for 3 weeks and in that time everything we had in there was completely infested with roaches! One of the most disgusting things I have had to deal with. I called Uhaul and was told they would have the manager call me but never heard from them. Would not recommend Uhaul to anyone!

Jennifer K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HALEY P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elaine H.  |  First Impressions 
Clasificación:
2.0

The facility was fine, my beef is with the pricing. The facility would not prorate our month. Our month started on the 14th, and we moved out that day, and they would not prorate or refund from Aug 14-Sept 14. This is unfair to customers, I don't care what the contract says, it's a terrible business practice. This survey says move out date was the 16th, it was NOT, it was on the 14th, the day my son moved into his apartment. Someone is playing funny business with the move out date. Other storage companies will prorate and since we have a choice, I will choose differently next time. No need to charge customer (a college student) for 29 days he didn't need. I will share my experience with others. Regards, Catherine McCartney (210)863-6330.

Catherine M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jess H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephine l.  |  First Impressions 
Clasificación:
1.0

The total experience with the storage situation was an absolute joke, they want me to store a 30k boat between a gutted pickup truck, and a van that I'm pretty sure someone was living in it... with no gate on the entrance, or cameras facing that part of the storage facility.... with the 26ft truck rental I was told I would receive a 10x20 indoor storage area..... surprisingly they only had a 10x10 area... so needless to say, I forked out another 250$ for a storage unit at another place... on a high note, the truck drove great, and the guy behind the counter was awesome... just a bad area and misleading information

Jacinda N.  |  Overall Experience 
Clasificación:
4.0

General Manager Brett Hosler is positive in his interactions with customers, and a great problem solver. He and his staff are an asset to Uhaul.

Barbara B.  |  Overall Experience 
Clasificación:
4.0

I wish the prorated the final month. Had to pay for a month fir a few days.

DAVID O.  |  Overall Experience 
Clasificación:
1.0

Y’all were awful.

Jenna C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Korista L.  |  First Impressions 
Clasificación:
5.0

Excellent communication and quick

Tashina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

chad m.  |  Overall Experience 
Clasificación:
4.0

had a unit rented until i understood it could only be used by a stair ladder. if one was available in a flat surface, i would rent one right away. 5x10

thomas b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G.  |  Online Move In 
Clasificación:
4.0

The way in which you check in and out of the building was unclear, but everything else was good.

JOHN H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P.  |  First Impressions 
Clasificación:
4.0

Very nice climate control facility but very expensive and no light inside the storage unit

Kanjana D.  |  First Impressions 
Clasificación:
5.0

The facility is clean and the entire staff is friendly. The manager, Mr. Hosler, was very helpful. I had to call him after hours once. He answered my question and assured me it was okay to call him again if necessary. Mr. Hosler was also very supportive during moving crew issues.

nancy p.  |  Overall Experience 
Clasificación:
2.0

Lots of bugs and mice droppings - something was sprayed and looks like items may be destroyed

CLOYD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
1.0

This has been the most horrific experience. We rented a storage space (which has always remained empty) as a place where our daughter who attends OU could use if she needed to leave school quickly due to COVID. Our bills were paid on auto-pay. In late January, we decided she was staying at school and that we could cancel the account. Since our name is on the account, we had to complete a document and send to the manager giving authorization to close the account and cut the lock. We live in Michigan. After that time, we were billed for another monthly fee. We contacted the store and sent a second copy of the cancellation form. I have since sent them to your store manager as a reference point. The charge we received was credited. We have then been charged again, received a lien notice, another charge and a final notice. I have send several emails to Brett the store manager to work this though as well as worked with Lisa from your customer service department. Brett will not return calls nor emails. As of right now, we have lien notice against us (without merit) as well as charges on our American Express card for monthly billing when we clearly returned the unit prior (documented). I am disappointed at this service and the lack of care and concern from your store manager Brett. I have copies of all emails sent to Brett for reference. As of this moment, we still are not clear on next steps. We need some clarity and closure here. At the same time, I would strongly suggest some customer service training for your manager Brett.

Scott S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tory A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley g.  |  First Impressions 
Clasificación:
1.0

Way way waaaaay to over priced. I went from paying $137 to now $54 a month by switching. I rented a 10' truck on 10/22/2020 'In town price' They lied and said I drove 50 miles when I did not. I went 24 miles. 11 miles there and 11 miles back, plus stopped for gas. 700 E Lindsey to 905 SE 19th st moore, ok. That is 12 miles there and 12 miles back!!!!!! One way trip!!!!! I went from paying $34.00 to $78.00 to $128.00 for 'In Town' services that advertised $19.99. Their response to me was 'Did you take a picture.' Well of course not, because I didnt think i was going to get screwed over plus it isn't my job to make sure someone can read numbers right. They made my account overdraft. So overall $128.00 charged for going 24 miles. Very dishonest and shady people. I work hard for my money and They stole from me and was not truthful about the numbers. I spoke to the manager and they did not help me at all. They said the numbers added up....yeah, lies. I spoke to customer service and they said I can file a complaint but the manager from a local store would contact me...what good would that do? I already spoke to them! I wanted corporates number. I asked the ladies 'Who read the numbers on the truck' and they did not even respond back. They were trying to save their jobs. I will NEVER come here again and I am telling everyone else to go to Public storage. They will get there moneys worth and they seem like very honest people. F U-Haul!!!

Chase P.  |  Overall Experience 
Clasificación:
3.0

Actually getting access to the storage building was a pain. The lot had no path to the parking area and had quite a lot of debris in it. Otherwise, everything was easy and convenient.

Sierra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase P.  |  First Impressions 
Clasificación:
4.0

Security and storage was great! However, the mobile steps felt unsafe. There were moments where I could have tripped while carrying heavy items. It was stable, but the steps were really steep.

camden r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

jessica r.  |  Overall Experience 
Clasificación:
4.0

Almost everything about using U-Haul storage was positive, except for two items. 1. The post where we needed to check-in was often blocked by trailers forcing us to leave our trucks or cars and walk over to slide our card through the reader. Not an enormous deal, just an unnecessary pita. 2. The gate whereby the storage section should be secured after hours each night was missing.

Lois A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jadyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamika W.  |  Overall Experience 
Clasificación:
5.0

Front desk service was kind and efficient. No snags and putting stuff in storage was very easy.

Patrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy d.  |  Online Move In 
Clasificación:
3.0

I was told when I reserved the unit over the phone that I would maybe have to walk up a couple of stairs, but nothing major to get to the upper level. When I arrived at my unit, it turned out to be an upper level unit only accessible by a set of rolling stairs, which is not what I was told and did not suit my needs. Thankfully, the staff were very helpful and were able to move me to a ground-floor unit on the same day. In addition, the day that I arrived to move in, all of the key cards were demagnetized, so none could be activated in my name, and I ended up having to leave to go to work without having moved in because I didn't have keycard access and also did not have time. When I came back the next day, the issue was resolved, for which I was grateful. I also did not feel like I was well-informed about how to swipe into the facility, since it required swiping into two different control panels, which I never would have guessed on my own. The staff member who helped me was very kind though, which was nice. In sum, the move-in process ended up being far more difficult than I thought it would be, but everything worked out well.

emma k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnetta D.  |  First Impressions 
Clasificación:
3.0

Don't like the pricing. I was offered one price then it gets changed when I get there. I did not like that at. Then the size I wanted was NOT available. This was my first experience and will probably be my last.

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doc d.  |  Overall Experience 
Clasificación:
5.0

Great service

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

Great service. Thank you!

Richard P.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with the staff and i like tge unit i rented

dennis h.  |  First Impressions 
Clasificación:
5.0

Britny is an excellent worker in Birmingham!

Richard P.  |  First Impressions 
Clasificación:
5.0

Great service!! I got what I needed!!

Trenton B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

St. Thomas More U.  |  First Impressions 
Clasificación:
5.0

We will use you again next year.

Leslie V.  |  Overall Experience 
Clasificación:
5.0

The staff was always there to help if needed and always answer my questions if I had any

rebecca c.  |  Overall Experience 
Clasificación:
4.0

The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

John D.  |  Overall Experience 
Clasificación:
5.0

Very friendly, fast, and efficient.

mark m.  |  First Impressions 
Clasificación:
2.0

Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Garileah K.  |  Overall Experience 
Clasificación:
3.0

N/C

Daria D.  |  Overall Experience 
Clasificación:
1.0

There is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.

Robert A.  |  Overall Experience 
Clasificación:
1.0

Rudest people I've ever dealt with. Lady said to me - he will help you, I'm on to the next. Who is he? When did a customer become so unimportant?

michelle d.  |  Overall Experience 
Clasificación:
3.0

Overall all was goog . Frequent rent increases were not.

TOM W.  |  Overall Experience 
Clasificación:
1.0

Nobody there knows what they are doing or cares.

Karen M.  |  Overall Experience 
Clasificación:
5.0

Great

Jennifer S.  |  First Impressions 
Clasificación:
1.0

First of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid

shawna m.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and followed up regarding my need if I needed to extended my rental.

John M.  |  Overall Experience 
Clasificación:
5.0

Kyla, the rep who sold me the storage unit, was very helpful and friendly.

julie v.  |  First Impressions 
Clasificación:
5.0

Very Good

Jorge M.  |  Overall Experience 
Clasificación:
2.0

Very disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.

Zakia M.  |  First Impressions 
Clasificación:
4.0

Slow customer service. Observed only 1 person working but she was doing a darn good job.

BARBARA B.  |  First Impressions 
Clasificación:
5.0

I would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people

angela b.  |  Overall Experience 
Clasificación:
4.0

The storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.

David M.  |  Overall Experience 
Clasificación:
3.0

Reservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.

David M.  |  First Impressions 
Clasificación:
5.0

N/C

Eva S.  |  Overall Experience 
Clasificación:
5.0

Wonderful

TOMMIE ETTA S.  |  Overall Experience 
Clasificación:
5.0

Very courteous, friendly and helpful staffs.

mmadueke a.  |  Overall Experience 
Clasificación: