Customer Reviews for U-Haul Moving & Storage of Niles

3,101 comentarios

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DITTA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J. 
Clasificación:
5.0

Excellent customer service from the guy very friendly helpful and professional sorry I forgot his name young man and he was training someone I hope you know who I'm talking about thank you

EDWARD W. 
Clasificación:
5.0

Antony was so friendly and helpful to solve my issue Cause first I went to different location to get Uhaul they didint have it.

ERCAN S. 
Clasificación:
1.0

I had a horrible experience with this location. They gave me a 10 ‘ truck that broke down & overheated. Not very friendly people, they didn't even apologized & compensate for what happened. I don't recommend this location to anyone.

ARWIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
3.0

don't bullshit the Ccustomer

LOUIS B. 
Clasificación:
5.0

I was unable to complete after-hours return because the app refused to accept my photos showing odometer and fuel gauge.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bun H. 
Clasificación:
4.0

Very polite and helpful staff.. A nice change

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

I tried to reserve online and had a price quote of $235.however the truck was not available. I called the 800# and the truck was available so I reserved it and I was quoted the same $235. When I arrived to pick up the truck and pay with my credit card, the card reader said $361 not $235.I asked the person and he said that is what it was and I told him I was quoted $235. I then made another reservation on my phone and showed him that. He stated that he could not change it. I then called the 800# number and I spoke with Shelby who looked at my reservation and told me it was $235. I put her on speaker phone to explain this and the person then told me he found the problem. I was being charged for and extra 2 hours and that the person who made my reservation did it (which I do not believe). After I hung up with Shelby he sighed and asked me why I was giving him a hard time. I said I didn't give him a hard time until the rate was different. I felt that he was trying to get an extra day of rental out of me. We went out to the truck and he had an attitude. He hooked up the tow dolly and walked away. I asked him about the damage on the truck and he said follow the link on your text to document it. The truck also had a broken tail light.

KYLE Z. 
Clasificación:
1.0

Close this location. Staff was rude, not welcoming, and not helpful. Truly a terrible experience. I returned truck late so I wouldn't have to deal with staffâ€"incurring fines. Never again.

MATTHEW M. 
Clasificación:
1.0

Had to return to replace wiper blades as were wrong blades and scraping. Inside cab not wiped down clean. Gas in dispute as it said fill but ran out in 70 miles refueled $130.00. App would t let me close out uploading pictures, so was charged for not using app, charged for refuling charged for cleaning. Truck was swept out clean interior no trash. Wiped down interior. No reason to charge for any. Contacted Store and spoke with Ray store manager. He was rude, would not help me on any disputes including gas. I asked him if people have issues with app and he said all the time. I too have had various lengthy issues in the past.

Keith H. 
Clasificación:
3.0

it was just OK. The people were not that friendly and I did not have a lot of confidence driving away from the facility for a first-time user of a trailer (equipment)

MITCHELL L. 
Clasificación:
5.0

Always good , good location and they always have what I need, thanks so much

MANUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSCAR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTORIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R. 
Clasificación:
5.0

Based on my experience today everything was fantastic!

CELINA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Easy and quick drop off !! Thanks for the great service

Gregory M. 
Clasificación:
5.0

Tony was great

ROD B. 
Clasificación:
5.0

She us a wonderful lady. Good job. Thanks

OLUWAFEMI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE N. 
Clasificación:
5.0

Staff was friendly. The process of on-boarding and drop off were FAST and could not have been faster. You have a great Team. I look forward to my next rental.

JASON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIUSZ Z. 
Clasificación:
5.0

Ray was excellent - so helpful and professional!

MELISSA F. 
Clasificación:
5.0

Smooth again. Thanks again. Recommend this UHaul for rentals

RONALD M. 
Clasificación:
5.0

All I can say smooth covers it all. Friendly and efficient. I will be back Thanks Niles UHaul crew

RONALD M. 
Clasificación:
5.0

Im glad you replaced the previous guy i was nearly going to leave one day he was so rude angry and very unprofessional

SEAMUS P. 
Clasificación:
5.0

Beatrice and the manager was professional, patient and accommodating. I just want to say you two were awesome and the best part of this moving process without your help it would have been a nightmare. Thanks for everything!

VYDREA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CREASON H. 
Clasificación:
5.0

Good service.

Vasile S. 
Clasificación:
5.0

Sorry I forgot the gentleman that served me but, he's an excellent person.He made sure that I was happy 😊.

HANIBAL B. 
Clasificación:
4.0

The U Haul app sent me to the wrong store for pick up. The correct store was a short 7 miles away, but it was very annoying since I was in early morning Chicago traffic. Don't know why they sent me to the wrong store first.

Gary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
5.0

Everything went smoothly! Thank you!!

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy O.  |  Overall Experience 
Clasificación:
5.0

The experience my wife and I had was great . It all started with the initial phone call we made to rent the truck . Thank you for everything. Definitely would recommend this U-haul to friends.

REINALDO G. 
Clasificación:
5.0

When I driving the wheel is not good.

YIRIELL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan Y. 
Clasificación:
5.0

I had difficulty reserving the moving help on your website and found out that after going through all the steps, the movers were never reserved. Needless to say, I was very upset but Ray stepped in and literally saved the day. He had found reasonable movers for me while I was on the phone with him. I was skeptical but the movers he recommended showed up and they were excellent. This could have gone very badly but Ray found a solution very quickly and didn't give any excuses or place blame like the moving helpers listed on your website did. In a nutshell, Ray cared about the customer during a time when many businesses simply don't seem to care at all. HARD TO FIND EMPLOYEES LIKE RAY!

RENEE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

Great business and great staff at this location. Always a positive experience (been coming to this location for 15+ years).

Scott W. 
Clasificación:
5.0

Nothing …Ray was excellent in process

VICTOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

EDMUND S. 
Clasificación:
5.0

The website was hard to accept the location. I had to click the button more than once and it still did not accept.

Sabrina C. 
Clasificación:
5.0

The dude behind the counter was great. Fast and efficient. I was outta there in minutes. Everything was explained

MARK Y. 
Clasificación:
5.0

Everything was fine. No complaints. Please keep up the good work. The guys were great

CHRISTOPHER S. 
Clasificación:
5.0

Thanks for great service!

TYLER S. 
Clasificación:
5.0

Very helpful people!

SCOTT K. 
Clasificación:
5.0

Nada

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine Q. 
Clasificación:
1.0

General Manager I spoke with was very rude when I was simply asking him how he can help and he responded “I can't” several times before hanging up on me

Andrew T. 
Clasificación:
1.0

The app was horrible to navigate

Joshua P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

Quick, rapid process with both pickup as well as drop off.

DAVID R. 
Clasificación:
5.0

The manager was wonderful, but I was there for almost an hour because the system was not working properly. I've worked in customer service long enough to know how it goes, but a good system or at least a reliable backup for when there are issues would be helpful in the future.

KIMBERLY F. 
Clasificación:
5.0

Great customer service! Everyone was very friendly.

STEPHEN K. 
Clasificación:
5.0

excellent customer service and wonderful enjoyable personalities working there!!!! favorite u-haul experience so far

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara H. 
Clasificación:
1.0

Customer service is not good. The guy even made fun of me for saying they charged my card when i didnt want to and asked how many times i used uhaul that i didnt know they put a hold on my card

CLAUDETE P. 
Clasificación:
3.0

The employee (Ray?) was great. Super nice, helpful and patient especially when YOUR software keeps crashing. Why do you have such cheap/poor internet? I was waiting 15 minutes for your POS software to work and the U-haul employee had to do it off his mobile. This is embarrassing for a company the size of Uhaul. Get your shit together.

Roman K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro M. 
Clasificación:
4.0

I was speaking to Ray (GM for Uhaul). I got the dolly and general inspection was fine until we strapped the car and noticed the strap was torn. I had to buy a strap because it would take hours for the "help" to come to us. Then the lights on the dolly kept popping out on the socket. I had a few hours before it turned dark and taking a risk of having to get pulled over .

SAJID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HArry C. 
Clasificación:
5.0

Ray the manager was super-nice and helpful also the gentleman who received the truck was very professional as well.

Sergio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek C. 
Clasificación:
5.0

Nothing Everything was good

WILLIAM N. 
Clasificación:
5.0

You're landlocked, so providing ample customer parking might be a problem.

John S. 
Clasificación:
5.0

Did a great job. Keep it up. Thank you

Daniel C. 
Clasificación:
4.0

Replace the bald tire on the left rear side. Adjust the brakes to avoid "hopping" when engaged (it was anything but smooth).

BARRY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME S. 
Clasificación:
2.0

Had to drive 45 miles to Nikes to pick up the rental truck. My original location (reserved 6 weeks prior) was 1 mile away from my home. This same result has now happened to me 3 times. You comped me 35 miles but it was 10 miles less than my drive home and no comp for gas. I also had to have a driver take me to Niles. No compensation for his time, miles, and gas. All in all I got screwed despite being very prompt with my reservation. Truck was fine. Reservation or lack there of sucked

Jon S. 
Clasificación:
5.0

good service

JOSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
5.0

Nice, friendly, efficient worker (was there on Monday, September 6th at 10am)

JEROME S. 
Clasificación:
1.0

Better customer service and know how to talk and treat a person. Been a customer for a long time don't know if I would return. William was not very polite both times picking up and on the return. Also the van was filthy had to wash the windows inside and outside.

DANIEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

Everything was great

JORDAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

Not an improvement but a compliment - this location saved the day when another location fell through. I don't know what we would've done if it weren't for the Niles location! Kudos to this team!!

BARBARA T. 
Clasificación:
5.0

Person working at Checkout was highly efficient.

ROSS R. 
Clasificación:
5.0

Truck was as advertised. The service by the manager, William was excellent.

Jeffery T. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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