My go to place for clean well maintained moving trucks and trailers! Can't be beat! Fast Efficient and very helpful staff!GENE P.
Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario
Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Worst location I have ever been to! The worst customer service. The general manager, very aggressive and wanting to pick a fight. I definitely would not recommend this location. He clearly doesn't know what service is in customer service.Mina I.
Filthy filthy filthy truck. Ignorant staff when l had questions to ask about the rental. Smirking while l was asking normal questions.Melissa B.
JUSTIN IS AMAZING HE DEFINITELY HAS PROFESSIONAL CUSTOMER SERVICE HE'S VERY NICE AND FAST AND GETS HIS JOB DONE, NIAGARA FALLS ONTARIO LOCATION ON KENT RD,ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ˜ŠANGELA F.
Staff inside could acknowledge you when you come in. Just by looking over and smiling. Let's us know they know we are here waiting.ðŸ™‚David M.
quick friendly and helpful.Darren Q.
El cliente no dejó un comentario.David R. T.
El cliente no dejó un comentario.THOMAS B.
Staff were excellent, knew all answers to my questions and worked as a team.MARK W.
It was a pleasure to do business with your staff at Uhaul Niagara Falls. Thank you for making my storage needs easier.heather d. | Overall Experience
Great staffBRIANA T.
Friendly, professional & knowledgeable team. Excellent experience! They made everything so seamless. Kudos to the team for all you did to ensure this was a positive customer experience. ¡Gracias!David G.
Very kind and helpful staff. Keep it upJoebert L.
El cliente no dejó un comentario.john V.
El cliente no dejó un comentario.RODGER W.
Great experience. Just good people working there. Highly recommended.Mohammad A.
I had alot of trouble returning the trailer. I returned after hours as it was rented later in the day. I have an Android so there is no app. The website kept denying my phone number. I called the 1-800 number and waited over 40min on hold. I tried the live chat and nobody responded. I hung up and called the local uhaul I was dropping off and got bumped to the call center finally after a few minutes. I sat there for almost an hour during this.... it was very frustrating. The call center lady gave me a different web link where I could put in my contract number and finally get through. It still errored my phone number also. It was a pretty unpleasant drop off experience and I drove away very frustrated.Christopher M.
El cliente no dejó un comentario.Jared B.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Terry J. | First Impressions
El cliente no dejó un comentario.GRAHAM C.
El cliente no dejó un comentario.JAMES C.
Nothing everything was goodMIODRAG V.
Wiring harness on trailer did not work. Employee tried 3 total off other trailers to get one that worked. One of the trailers had just come in from service with an extremely damaged wiring harness. Very poor maintenance on trailers. The staff were great making sure I got on the road with a safe trailerRick D.
The inside measurement of your 4x7 utility trailer is only 40". The inside measurement of your 4x9 is 48". The 4x7 is a little misleading.CHRISTOPHER R.
Customer service staff were super friendly and efficient.DAVID S.
Great service and quickLIZ D.
El cliente no dejó un comentario.Victor V.
El cliente no dejó un comentario.Sherry M.
El cliente no dejó un comentario.Paul C.
The man who was outside doing returns has great customer service , very helpful with the return processJesse C.
Chris was great - at the counter and hooking up trailerPhilip C.
Friendly and professional staffJeff C.
More staff. Jacob was by himself taking care of multiple customers and he was professional in a case where most other employees would have reacted negatively under the overwhelming circumstances. Thanks Jacob.Paul T.
El cliente no dejó un comentario.Thomas S.
Besides the long wait time to speak to representative, the pickup process, condition of truck and drop off process made moving as easier as it possibly could go. We appreciate your friendliness and helpful staff!LILA-JEAN M.
The staff were very helpful and friendly. The trailer worked perfectly . It was a great experienceMARKEARL I.
El cliente no dejó un comentario.gail p. | Overall Experience
El cliente no dejó un comentario.THOMAS B.
The service was above expectation! They truly know the meaning of customer service. The location stands out from others I have used. The facilities where clean and practical!Jeffrey T. | First Impressions
You have a customer service rep named Chris at the Niagara Falls location. He is amazing and went above and beyond to ensure that we were all set up to go with the cargo trailer that we rented from u-haul. Chris is definitely an asset to your team and should be commended for his professionalism and customer service excellenceJosee B.
El cliente no dejó un comentario.Izhar Q. | Overall Experience
El cliente no dejó un comentario.Stephane V.
The manager Matt needs to be fired, he has very poor attitude towards customers. Not someone I would want representing my companyryan r. | Overall Experience
Just make sure to refill the truck before returning because they will charge you up to ten times what you actually consumed.Javier R.
Always get my trucks from this location, and they are great. The rental boxes? Extremely dirty, hair, sand, tape still on the boxes. I let them know, they seem disappointed and give me 10 bucks off, which is pretty sad. Took me an hour to wash our and sanitize before I can use them and my hour is worth a lot more than 10 bucks.Mark C.
Too much chit chat going on behind the counter while there was a lineup. Male employee not wearing a mask. Other than that it was great.Nicholas L.
El cliente no dejó un comentario.Gisung L.
When I reserved a unit online it told me the size of the unit that I would be getting.when I got there the next morning I got a smaller unit then what I reservedJacklyn T. | First Impressions
thank you for making my transition pleasurable.Bonnie N.
Your rules should be reviewed with people that have a commercial license and the date that they need to renew do to Covid. It can't be renewed online, the service Canada website states that and the date is extended to March 2022. I had to get my wife to rent due to this. And being told it was illegal to be driving is wrong. I don't think I should be getting legal advise from a person that was wrong on both accounts as I was I touch with the MTO and am legal. If your policy is to show and update license I understand, although you should check with the mto. I gladly had my wife show her license, but the inconvenience and condoning attitude I received was wrong. The attitude wasn't from the gentleman that did process my order. It was from another. The guy that finished the process and took my wife's license was a great help. I will use this location as it's close and usually good. Gracias.Christina T.
the lady at the desk was the worst attenders that i had seen in my entire life teach her some respect. all other staff was perfect.kamal G.
Best service team!Sharon D.
Great servicesherry A.
I found everything perfect.I don't know much about the store but the employees were nice and the truck was clean .VINU A.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Brayner P.
El cliente no dejó un comentario.Tony F.
Manager was very loud on a personal call, walked around without a mask. Also while in a rental van, the check engine light came on and speedometer went to zero. Multiple notifications popped up, service stabilator, transmission hot idle engine, service traction control. Van would not accelerate so had to stop multiple times and slowly make it home without finishing and call for a tow. Then kept getting calls and messages asking where the van was the next day. Very dissatisfied with service.RYAN G.
Could not open the link which is given my the staff while returning the truck after hours . I tried for a hour to go to uhaul.com/share multiple times still could not manage to open it because the staff member had difficulty booking my reserved cargo van and keep changing contract so better to work on the system. Save time . Thank you .Krishna Narender G.
El cliente no dejó un comentario.Daniel B. | Overall Experience
El cliente no dejó un comentario.BRADLEY S.
El cliente no dejó un comentario.Ernie S.
El cliente no dejó un comentario.Kamel H.
El cliente no dejó un comentario.Anureep B. | Overall Experience
Service was quick and friendlyRogerio V.
Biggest money grabbers if u can rent a truck with cash deposit you should be able to rent the van as well, my van had to be changed to a truck because I do not own a visa ðŸ˜’ this took funds away from my kids to eat this month thanks for nothing and the fact that she was happy that they gave me $12 back was sickening yes yayy I can buy milk and bread ðŸ˜’KATHERINE N.
Terrible customer service from management and staff. Charges that should not have been charged were, being blamed for additional cleaning and gas fees when it was not our fault.Adam B.
Great experience overall. The downsides were my own fault and the employees here always went above and beyond to help. Would recommend this storage facility to anyone.davis r. | Overall Experience
The installer arrived 30 minutes late. No one told me until I went to ask what was happening. Possibly better communications. Service was friendly and helpfulandy M.
Waiting time,Teresa W.
Excellent serviceDavid J.
El cliente no dejó un comentario.Scott S.
Good Service as usualstewart G.
Stellar service as always - best U-Haul team ever!Sharon D.
El cliente no dejó un comentario.Amanda M.
It was the first time I went to this location. Super. Upon return I took my wife and asked her to go in the store with me. Why? Because it was that good. Clean large bright friendly. I'll be back.Marinus B.
Great service from the moment I arrived to the final stop. Looking forward to another great experience.William H.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Andre G.
Everything ran like a well oiled machine. GraciasCHRISTOPHERA M.
El cliente no dejó un comentario.Blake B.
El cliente no dejó un comentario.Deb V.
El cliente no dejó un comentario.STEPHEN Y.
El cliente no dejó un comentario.joan t. | First Impressions
El cliente no dejó un comentario.Alysha M.
Very kind, and helpful staff, the vans are in perfect condition, and very clean, thank for being always available when needed,Teresa W.
Very friendly and efficient staff. William the install technician went above and beyondMandy C.
Overall Customer service was well above my expectations. The Cube van was a late model and clean, however the drivability wasn't great. there might have been a fan belt issue and the aligning seemed off. That's my only complaint.Andre R.
El cliente no dejó un comentario.Shaun S.
The service was great BUT the Trailer burnt out my entire wiring system. I had to go to Kia dealership to get entire wiring replaced. Apparently it's a common problem with uhaul trailers (as dealer stated). Have you had reports on this issue?? 3 hours got my wiring done and hauled the trailer without any additional problems.Thomas G.
El cliente no dejó un comentario.Peter D.
El cliente no dejó un comentario.Davor P.
They charged me for extra fuel but I dropped the vehicle at the same fuel level as I got when I picked upKIRPAL D.
El cliente no dejó un comentario.Patricia B. | First Impressions
i had to drive my self to pick up a part that was supposed to be there to tow the trailer i rented. i went to the other location to pick up the part and was told i had to wait for all the customers in front of me to pick up this part. i then said no way and had to go to Canadian Tire to buy the part i needed. so not a great experienceTimothy B.
El cliente no dejó un comentario.laura k. | Overall Experience
Excellent serviceWilfred S.
El cliente no dejó un comentario.PEGGY O.
El cliente no dejó un comentario.JHAMAR H.
Wow, I'm impressed at how smooth and easy this was. I reserved a unit just before midnight, and moved in less than twelve hours later! Thank you so much to the staff who were friendly and efficient and for showing me around.sara S. | First Impressions
Just a frustration about not getting in after hoursPeter H. | Overall Experience
El cliente no dejó un comentario.Margaret B.
New debit machines with tap to speed up and updated tech for staff to speed up transactionsJohn D.
Very fast and efficient, vehicle in excellent condition, just wish l'd known of this location when I first rented from U Haul two months ago in St. Catherine's. Well, I â€˜ll know better next time thanks again.Bryan T.
Uhaul customer wait times on the phone or 8n any store us way too long. I waited over hour today to return a trailer. I waited almost an hour to pick up trailer, there must be a way to make uhaul more efficient. Every agent at this location, would stop and have to text co-workers the order, or text co-workers outside. Why are they using their own phones? How do I know that's what they are actually doing? Ot are we waiting so long because they use their personal cell phones all day? It doesn't seem very professional. My order was done online. Uhaul system would not allow me to upload drivers license. It's great you advertise check in online speed things up and your system doesn't work. I waited in line over hour yesterday but I reserved for 3pm. I didn't finish with agent until 4:30. But yet my return time was still 3pm. That doesn't seem fair when I ordered for 24hrs but I don't get full 24hrs with equipment. The other thing is why is there no one way uhaul anymore in Niagara? I should have been able to drop this trailer off in Brampton where I was moving to. Instead I spent 4hrs in traffic today to bring trailer back all the way to Niagara falls where I currently live. We need to move my son to Ottawa for school. I need to being truck back all the way to Niagara? But yet I'll be charged the kms for whole trip when I should leave truck in Ottawa and pay 1 way. I've been told it's because most uhaul equipment is 8n east coast. Then pay ppl to drive some trucks back to Ontario!! This is ridiculous to charge us more when we have no options to keep moving costs down now. I'd rather pay an actual moving company to move him as it would be same price as uhaul now. Ridiculous business practices, ive never been able to pick up or return equipment in reasonable time. It shouldn't take more than 39 mins from time customer walks in door. I think uhaul needs to install time clocks at each agents desk just like Tim Hortons. Something needs to be changed for better efficiency.Carlos S.
El cliente no dejó un comentario.Qimin H.
El cliente no dejó un comentario.Dave B.
El cliente no dejó un comentario.Preeti G.
El cliente no dejó un comentario.Jeff D.
awesome. you guys are just awesome.Randy M.
One of the anchor rings on the floor was broken. I was 3 hrs from home, and had to go door to door for 40 minutes to find something to connect to the broken anchor point in order to secure my piece of equipment!THOMAS P.
El cliente no dejó un comentario.RANDYT B.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.JUSTIN C.
Jamie- the person at the front desk - was professional , effecient and very helpful she had answers to all of our question and concerns made our decision easyJOHN G. | First Impressions
The units are small and the door while loving in kept closing and was such an inconvenience to me I had to keep swiping to get the door open . The alarm kept going off it was not a good experience!Kerry-Ann P. | First Impressions
El cliente no dejó un comentario.Chandelle H. | Overall Experience
- Police interventions on multiple occasions - Vast warehouse sized facility with dimly lit corridors - First floor storage 6' tall units not as large as advertised, all are partially blocked by sprinkler pipes and notices prohibiting stacking boxes above 4' 8" from the floor. False/misleading advertising. - Was told much later that stacking above the prohibited line is actually allowed (then why have the line in the first place..) but was never informed upon rental and had to rent a second unit elsewhere to accommodate my possessions - Manager is unhelpful, arrogant and liesLaurie E. | Overall Experience
El cliente no dejó un comentario.JENNIFERF F. | Overall Experience
El cliente no dejó un comentario.Dahlia M. | First Impressions
El cliente no dejó un comentario.jose m. | First Impressions
PerfectElman I. | Online Move In
El cliente no dejó un comentario.Richard D. | Online Move In
El cliente no dejó un comentario.Shelly B. | Overall Experience
Nice storage facility lots of carts. Trucks are clean and accessible. Thankyou.Judy C. | Overall Experience
I just found that it was a bit expensive. But all staff were all friendly laura k. | First Impressions
Very helpful staffKeith W. | Overall Experience
I always have a good experience with uhaul. Always kind and helpful.Tracy C. | Online Move In
BuenoRosalia F. | Overall Experience
El cliente no dejó un comentario.Deborah O. | First Impressions
They did not allow me to return uhual products without receipt although they said at the beginning they will do but did not said they will need the receipt. Those products are not sell in other places. It is not fairjuan m. | Overall Experience
Please change the email on my account to firstname.lastname@example.org. If you have any questions please callAnastasia H. | First Impressions
I think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.SHERRY N. | Overall Experience
El cliente no dejó un comentario.Yvonne M. | Overall Experience
1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn't had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I've never had an issue outside of the issue with U-Haul. 4) It wasn't until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn't have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I'm concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.Devin M. | Overall Experience
El cliente no dejó un comentario.Claudette B. | Overall Experience
I had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easierhope p. | Overall Experience
El cliente no dejó un comentario.Laura B. | Overall Experience
I rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56" inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.Laurie E. | First Impressions
Staff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.Judy C. | First Impressions
All Good and I would definitely use again when needed. GraciasDanny D. | Overall Experience
was very pleased with the serviceBetty W. | First Impressions
El cliente no dejó un comentario.Dmytro F. | Overall Experience
Matthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.Joan M. | First Impressions
The staff member did a poor job at telling me how to get in/ out of the storage building (she didn't, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it's hard to feel confident when the staff member wasn't.kelsey L. | First Impressions
El cliente no dejó un comentario.Edward H. | First Impressions
Everyone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,Patricia G. | First Impressions
El cliente no dejó un comentario.Carol L. | First Impressions
El cliente no dejó un comentario.Claudette B. | First Impressions
El cliente no dejó un comentario.CHRIS G. | First Impressions
El cliente no dejó un comentario.karrisa w. | First Impressions
The two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks AgainDanny D. | First Impressions
It hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got thereLeslie R. | Online Move In
El cliente no dejó un comentario.BONNIE M. | First Impressions
The customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.Catherine W. | First Impressions
The staff were amazingly courteous, professional and very helpful. A perfect experience.Christophe J. | First Impressions
It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...tyBryson P. | Reservación
Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.Corey S. | Overall Experience
Servicios adicionales en esta ubicación
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