U-Haul Moving & Storage of Newport

2868 comentarios

111 Connell Hwy   Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance)

(401) 847-3219

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(401) 847-3219

111 Connell Hwy
Newport, RI 02840
  • (Located off the Newport Bridge near the Newport Naval Base's main entrance)
    Driving directions

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service.

Skip S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Heather T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

Not everything was great

Mark L. 
Clasificación:
5.0

Service was awesome as usual and very helpful.

Robert S. 
Clasificación:
5.0

Both agents were, GREATTTTE !!!

Richard Q. 
Clasificación:
5.0

Quick in and out

Robert B. 
Clasificación:
5.0

The U-Haul personnel was extremely helpful right away and assisted me close out the order quickly and fully. He provided excellent service.

ANTHONY V. 
Clasificación:
5.0

Friendly and knowledgeable.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Superb , all around

James H. 
Clasificación:
5.0

Everyone here was super helpful. Will definitely be a repeat customer.

Nathaniel L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

I would recommend this location to anyone in need of storage. From the units to the staff it was a good experience

chip d.  |  Overall Experience 
Clasificación:
3.0

After hour return pricing adds an extra day. .gouging

Richard H. 
Clasificación:
5.0

Always an excellent experience at this location. Great staff. Very helpful and prompt. I'll always use this location and U haul when I need to tow something!! Thanks again!!

David L. 
Clasificación:
5.0

Thank you for exceptional service. The rental process was very convenient and straightforward. The staff at pickup and return were very friendly, polite, and professional with very quick service.

Benjamin M. 
Clasificación:
5.0

Ian and his staff were very pleasant and helpful to me. I will recommend them to anyone in need of trucks and supplies.

Mark S. 
Clasificación:
1.0

The original order had different drop of location

James M. 
Clasificación:
4.0

frankly, it was handled very poorly. You should be able to review my customer portfolio and retrace some of the F'ups along the way. Unfortunately, uHaul would not be on the top of my list of recommendations....

Kurt L. 
Clasificación:
5.0

Ian was great his store was clean presentable and organized! The van we rented was immaculate and smelled incredible! If I ever need to rent from uhaul again I will rent from this location only! Hands down the best rental I've ever had!

Stephen G. 
Clasificación:
5.0

The professional staff along with safe and secure facilities really helped add to the satisfaction of my experience. The manager was also supportive and flexible during the COVID pandemic as he allowed me to catch up on late payments without the worry of having my unit be put up for auction.

landerrick b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

At times it may be under staffed but reps Present are very capable to deal.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy W.  |  Online Move In 
Clasificación:
5.0

Very convenient location and excellent customer support, very efficient and helpful!

Peter T. 
Clasificación:
5.0

Very good experience. Best storage facility on Aquidneck Island where everyone is always very professional and helpful.

Patrick W. 
Clasificación:
5.0

Thank you for being kind to me in my time of need....

Denise M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
5.0

I have used Newport U-haul many times over the years. Always excellent service.

Lance L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

I had a very pleasant experience using this UHaul location. The unit was clean and easily accessible.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
5.0

Great experience. The Ian Massey, the GM, was very knowledgeable and efficient. The on line check in process worked great.

Robert F. 
Clasificación:
1.0

This is not my email I keep calling but nobody does anything about it

Gaetano C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin D. 
Clasificación:
5.0

Great service staff

William D. 
Clasificación:
4.0

The gentleman at the service desk, I forget his name, was very helpful. I was a little disappointed that I turned the truck in a few days early, then was charged for extra mileage.

John S. 
Clasificación:
5.0

The attendants made the drop off process easy and much less stressful than the pickup experience.

Sara G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Excellent customer service always here at Newport RI location

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
5.0

THE TRUCK I WAS GIVEN IS NOT SAFE The website experience was excellent, the people working at the UHAUL place in Newport were very good. The problem was the truck itself: going at 45mph on the highway a tremendous vibration would appear, apparently coming from the front wheels from what I could tell. The whole truck would shake and the steering wheel too. THIS TRUCK IS NOT SAFE. It must be taken out of circulation and given a thorough check. I mentioned this to Shane when I returned the truck yesterday. In addition the handle for opening the window keeps coming off every time I open/close the window. Orlando Merino

Orlando M. 
Clasificación:
5.0

Fast, Friendly, Efficient, Fair Knows what to do in any kind of situation.

paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Great service

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

No one at drop off point. Had to go inside. Employee said he was not one working and to just give him the key

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert N. 
Clasificación:
5.0

Liam was incredible!

Johnathan F. 
Clasificación:
5.0

Knowledgeable and very respectful

Phillip D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
5.0

Nothing. Everything went very smoothly. Staff and management were friendly, knowledgeable, and courteous.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

nando N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Matthieu C. 
Clasificación:
5.0

Ian did an excellent job. He helped me through a stressful situation.

paul R. 
Clasificación:
3.0

The mobile pickup isn't worth the hassle. Just do it in person.

Paul G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durant J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra O. 
Clasificación:
1.0

Polite and friendly experience

DANNY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renai C. 
Clasificación:
5.0

Manager at the store was friendly, knowledgeable and professional. Would go back again and tell family and friends to use.

Rich D. 
Clasificación:
5.0

Very helpful fellows that work there always !

Shirley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
4.0

Need more help at this location !

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

George O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Very nice staff and professional.

Randy A. 
Clasificación:
4.0

They were quick and easy. Not much contact which is good.

Paul P. 
Clasificación:
4.0

Fire everybody there and start anew

David G. 
Clasificación:
1.0

Van was dirty. I couldn't respond to link. I tried. Check your logs. I still got billed $25 for cleaning

Michael D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
5.0

Not much everything went well and personnel was very helpful when I needed vehicle a few days more they made it work

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
3.0

I parked the truck, walked in to the open and unlocked door, and a voice from somewhere shouted they were closed. I said I just want to drop off the truck, but they were very rude and repeated loudly that they were closed, despite an open, unlocked door with all the lights on. I never saw the person.

Philip R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Faith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

Ninguno

Ian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nycole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

All was good and easy

Flavio B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
4.0

There needs to be more staffing to answer the phones because it took me days to get through to anyone. Once I got through to the staff, everyone was friendly and great.

Hayley P. 
Clasificación:
5.0

Clean, secure, and amazing helpful management. I will miss you!

Donna M.  |  Overall Experience 
Clasificación:
2.0

Impossible to get a staff member's assistance. Technology issues with the key card made it so that I could not access my unit without staff help for the first month. Staff were polite but very unhelpful.

Molly C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna O.  |  Overall Experience 
Clasificación:
5.0

Ian was the best associate you could have. He gave all the benefits of storing my things at this facility. He worked with my movers during the pandemic and he was safe and professional. I so appreciate everything he did for me and your company. Thanks, Ian.

Anne P.  |  Overall Experience 
Clasificación:
4.0

I lost due to water damage, many items on the morning after the flood. Is there a way to recoup losses? Being that the entire place was a crowded, wet, truck laden area, with people running around, we had to dump many items because you wanted all units emptied, I had no place to store items, and felt rushed to empty and get out of there.

madeleine v.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful! Great experience!

Ivy H.  |  First Impressions 
Clasificación:
5.0

Everyone at the Newport location was very professional. Jordan processed the storage unit for me. He was professional. It seems like they are short staffed but other than that, all was fine. No issues. Huge shout out to Ian for realizing I'd left my wallet and phone in the rental and returning them to me. Thank you so much!

HENRY C.  |  First Impressions 
Clasificación:
5.0

Overall excellent customer service, ease of access and safe. Gracias

Deborah K.  |  Overall Experience 
Clasificación:
5.0

Great service and timing. It was a very smooth transition for our move.

dale b.  |  First Impressions 
Clasificación:
5.0

Convenient location and Ian (the manager) is always helpful.

Allyn U.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L.  |  First Impressions 
Clasificación:
5.0

The young men at 111 Connell HWY are always very helpful and kind would recommend them always ….Thank you !

Shirley S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan J.  |  Overall Experience 
Clasificación:
5.0

I was checked in very efficiently and walked thru the steps to access my unit. Very satisfied Thank You

Stephen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN M.  |  First Impressions 
Clasificación:
4.0

Great help glad to finally find 24 hour hassle free access

roger s.  |  First Impressions 
Clasificación:
5.0

Everything met or exceeded expectations.

MICHAEL T.  |  Overall Experience 
Clasificación:
5.0

The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.

sina f.  |  Overall Experience 
Clasificación:
5.0

The manager was incredibly helpful and supportive.

Michael B.  |  Overall Experience 
Clasificación:
5.0

The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.

Karl N.  |  Overall Experience 
Clasificación:
5.0

the staff was as stated, very helpful, friendly & extremly competent

Angeles A.  |  Overall Experience 
Clasificación:
5.0

Appreciate the free month manager gave me for being in the military.

George B.  |  Overall Experience 
Clasificación:
5.0

Ian was very pleasant and helpful .

Keith M.  |  First Impressions 
Clasificación:
5.0

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Terrence S.  |  First Impressions 
Clasificación:
4.0

Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

My belongings were kept warm and dry all winter long. Thanks.

bonnie s.  |  Overall Experience 
Clasificación:
4.0

Yo

Liang Z.  |  First Impressions 
Clasificación:
4.0

the access key pad to the storage was broken for months. had to go in the store to swipe in.

frank h.  |  Overall Experience 
Clasificación:
4.0

The staff have always been great!

Abby A.  |  Overall Experience 
Clasificación:
5.0

Successfully moved personal goods from WA to RI

ANDE F.  |  Overall Experience 
Clasificación:
2.0

Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

Dana R.  |  Overall Experience 
Clasificación:
5.0

Dealt with Ian and this location before. They couldn't be nicer or more helpful. I highly recommend them.

zee a.  |  First Impressions 
Clasificación:
4.0

Ian was very helpful.

GABRIEL S.  |  First Impressions 
Clasificación:
4.0

My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Chris B.  |  Overall Experience 
Clasificación:
5.0

Thank you for being so nice, Neil B.

Neil B.  |  Overall Experience 
Clasificación:
5.0

Never had one problem or concern. Now renting at a Public Storage Facility in another state.

SANDRA G.  |  Overall Experience 
Clasificación:
5.0

Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

Alec S. | Reservación
Clasificación:
4.0

Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

virginia l.  |  Overall Experience 
Clasificación:
5.0

Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Maecille M.  |  Overall Experience 
Clasificación:
5.0

Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1,600 miles! Overall, pleased.

Richard T. | Reservación
Clasificación:
5.0

No surprises. Friendly staff. Convenient hours and location.

lisa a.  |  Overall Experience 
Clasificación:
5.0

We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Nancy G.  |  Overall Experience 
Clasificación:
5.0

I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.

Phillip S.  |  Overall Experience 
Clasificación:
1.0

The service was subpar at best.

Brett W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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