Customer Reviews for U-Haul Moving & Storage of Newport

3,178 reviews

111 Connell Hwy   Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance)

(401) 847-3219

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(401) 847-3219

111 Connell Hwy
Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When a truck is advertised as 19.99 for the day and you end up getting charged mire than $75.00 for 4 hours something is wrong. Locations should not over book a vehicle or if necessary, complimentary upgrade for next size should be considered. I will not return and have used this location quite a bit in past. Poor customer service!

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
4.0

With road construction in the area, the location can be difficult to find.

william Y. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E K. 
Rating:
4.0

Customer did not leave a comment.

Donald O. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
5.0

Very helpful and thorough. 10/10

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Everyone is always so nice and helpful. They always have what I need too.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M.  |  Overall Experience 
Rating:
5.0

Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!

MOHAMED Y.  |  Overall Experience 
Rating:
2.0

Staff were rude and not helpful in finding drop off location.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

The location was busy but the uhaul rep handled everything calmly and quickly.

Gerard D. 
Rating:
3.0

It was busy, but the personnel were good.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

JT was the person that helped me rent and he was incredibly helpful. Check in of the trailer was very fast and easy.

David A. 
Rating:
5.0

Customer service rep was great!!!

Peter P. 
Rating:
4.0

Customer did not leave a comment.

Paula S.  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had with a company. Terrible service, poorly designed website... I'm not alone in my criticisms of UHaul. Clearly there is a systemic problem with this company and UHaul doesn't care to fix it.

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Have rented vehicles from, and had propane tanks filled at, this location many times. Have consistently been pleased with the service as well as friendliness and knowledge of the staff at this location, particularly a young man named JT. You have a satisfied, return customer in me.

Michael D. 
Rating:
4.0

Couldn't pick up early because key box was rusted shut.

Martin D. 
Rating:
5.0

The female staff I dealt with were especially nice

CARLYNE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Nothing. The ppl at this location are knowledgeable, friendly and professional.

Edward K. 
Rating:
3.0

I paid for dolly. Was told it was in the truck. Wasn't. Had to go back and get. It was the wrong size. It did t feed my needs. Wasted$28 for nothing

Meredith L. 
Rating:
3.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yahya S. 
Rating:
3.0

Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.

Barclay D.  |  Overall Experience 
Rating:
1.0

Lost everything I had.

Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
5.0

helpful and efficient

Charles A. 
Rating:
5.0

Customer did not leave a comment.

GILBERT M. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Great staff! Very helpful and engaging, no phone zombies!

MARK F. 
Rating:
3.0

The staff was hard to find and did not have knowledge of the equipment.

PATRICK M. 
Rating:
5.0

Nothing! Friendly, friendly, friendly. Installer took time to show me how to use my new bike rack. Despite extensive road work outside their control (roads are all dug up and my car is a dusty mess) everything else about my experience was very positive.

Elaine T. 
Rating:
5.0

thank you

Elaine S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Truck really old and dirty but it did the job

Brian A. 
Rating:
5.0

Nice and pleasant people work at this location

JOSEPH M. 
Rating:
4.0

The uhaul staff was helpful and friendly. The truck itself was tired with many miles.

MICHAEL H. 
Rating:
5.0

Good!!!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Nothing to improve. We have used this facility for years and will continue to do so. The staff is very professional and helpful and the location is ideal.

AXEL R. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY H. 
Rating:
5.0

Great service, very efficient.

Jeffrey R. 
Rating:
5.0

it was perfect thank you

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Eamonn C. 
Rating:
4.0

Alex was very professional. He got us in and out of there in just a few minutes. The sole reason the experience didn't rate "Excellent" is because the van had a lingering scent of cigarette smoke and/or something used to mask it.

THOMAS D. 
Rating:
3.0

When I showed up to pick up my truck. I was told they gave it to another customer. I did order this on line. They did give me a much smaller truck, which I used and came back to get the larger one later it the day. I told the store manager I needed it for 10 days, he was great and set it up. On the 6th day Corporate called me and told me I was over due to return the truck. The people in the store were great. On the other hand whoever was calling the shots at corporate was making judgement calls that effected me and what I had planned . I will think twice before using u haul again

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Cindi B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Original trailer I rented was too small. No issues with upgrading to larger trailer for the day.

Claro D. 
Rating:
5.0

Customer did not leave a comment.

Brittany L. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

JAY W. 
Rating:
5.0

This was a very enjoyable transaction. The people manning your office are very pleasant, well-informed and overall a pleasure to do business with.

Hugh L. 
Rating:
4.0

Looks pretty good as is right now . Thank you

PATRICIA B. 
Rating:
5.0

Excellent experience

John A. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
1.0

Don't lie to customers. I booked a one-way truck and when I arrived they didn't have the truck available, but had a return truck available. Not only was this a huge inconvenience to drive the truck back to the pickup spot, they charged for the additional mileage that was due to the return (again, an inconvenience to the customer), despite confirming they would waive the mileage. Awful experience.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Similar to the pickup location, the yard people were very quick and very friendly.

David A. 
Rating:
5.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

Customer did not leave a comment.

EAMONN C. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
4.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Thank you

NAFTALI S.  |  First Impressions 
Rating:
1.0

They were very disorganized, there was a long wait and it took a very long time for them to remove the trailer from our car. Then they charged us an extra day without our permission and lied in paperwork saying it was returned a day later than it was.

Ellen C. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN P.  |  Overall Experience 
Rating:
5.0

I have no reason to complain

RUI B. 
Rating:
5.0

All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. Thank you!

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

All easy

David F. 
Rating:
5.0

Customer did not leave a comment.

Eva T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Staff member was excellent! He was fast, efficient, and friendly

COLIN N. 
Rating:
1.0

Not make them drive two hours out of their way to pick up a vehicle that was promised in the location I selected when I made my reservation!! Im sure there were several locations closer than Newport, RI that should have had a 15 foot truck available to rent. I was called the day before pick up and “told” I had to drive two hours out of my way to pick up my rental. When I asked why the young lady was fairly rude and said, “It's a one way rental so take it or leave it, that's all I can tell you”. If it hadn't been less than 24 hours away I would have rented from another company. Very poor customer service!!

Stanley J. 
Rating:
5.0

Customer did not leave a comment.

mary anne P. 
Rating:
5.0

Great customer service! Recommend the hand-trucks provided inside the U-Haul be "no charge." This could be a little "thank you" to the customer for being a U-Haul customer.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Terrence M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great experience. Thanks

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
3.0

Customer did not leave a comment.

Nicola T. 
Rating:
4.0

There is a ton of broken glass in the parking lot - the lot itself is covered in dirt (the road is currently under construction) I let the guy working at UHaul know about it but I'm sure it's still there . Be aware so you don't pop your tires !

NYCOLE M. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Fast and efficient, a pleasure to work with

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Corinne K. 
Rating:
4.0

Customer did not leave a comment.

Kelli T. 
Rating:
5.0

Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can't say enough about how easy he made this experience. If I could give him 10 stars I would

peter l.  |  First Impressions 
Rating:
5.0

The Crew on site was terrific...very personable and attentive. Everything was great, until I had to use the restroom, just to urinate. It was very clean...the entire facility was impeccably clean.. But, the restroom - the smell of sewage was so strong, so wretched, I nearly vomited. I did not even pee...just got out as fast as I could to catch my breath. Call a plumber quick!

Anthony k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aries p.  |  First Impressions 
Rating:
5.0

The individual who assisted my daughter and I was professional and went well and above being courteous and explained the process of self storage to us. I appreciated his kindness and willingness to assist us in any way! Scale 1-10. A Ten! Would recommend to anyone.

Paula S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
3.0

I was quite concerned to see a puddle of water on the floor very close to my unit, apparently left by dirt bikers in the unit next to mine. Hoping this won't be permanent!

Jane W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mamai S.  |  First Impressions 
Rating:
5.0

Great service.

Skip S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy W.  |  Online Move In 
Rating:
5.0

Thank you for being kind to me in my time of need....

Denise M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
4.0

Great help glad to finally find 24 hour hassle free access

roger s.  |  First Impressions 
Rating:
5.0

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Terrence S.  |  First Impressions 
No reviews have been submitted for this location.

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