Comentarios del cliente para U-Haul Moving & Storage of Newington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Newington

Grado total:

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Joseph P. en

Grado:

El cliente no dejó un comentario.

Orlando Q. en

Grado:

Better customer service, there was a white lady employee that was rude. I don't know because i was Latino but she kept on saying she was going to take my keys from the Van i rented. It would of been nice to advise me of the error i was making instead of threatening me like i was a second class consumer.

Sean C. en

Grado:

El cliente no dejó un comentario.

Tony M. en

Grado:

Always a pleasure working with this l location. One recommendation would be to try and do something to improve the rental pickup exit area. If your rental gets stuck behind a 'slower' person inspecting their rental, you could be there a while waiting on them since there is limited vehicle exit ability.

Bradford C. en

Grado:

Well run and professional location

miriam R. en

Grado:

Busy Location and Trying to check in on the app forced me to have to come inside to the store to check in

Jeff D. en

Grado:

Always a great experience at this location, never a wait, friendly service, nice trucks, and awesome location. Nice large lot for your car and very easy to get in and out of location.

Kwame K. en

Grado:

Associates should immediately respond to a customer who returns a vehicle under the green canopy. Associates at the store counter/ desk should also educate customers to return their vehicle to the green canopy because every location is different in vehicle returns

Steven G. en

Grado:

El cliente no dejó un comentario.

cynthia L. en

Grado:

The truck had food wrappers in the front seat and the back was not swept out. Aside from that convenience was great, really appreciated having use of a truck within 2 hours of calling. We were in desperate need to move our RV asap.

David B. en

Grado:

That had trouble with their computer equipment

Gregory B. en

Grado:

Thank you Shaughn! For your kindness

Ebenezer A. en

Grado:

A porter at this location was very rude to me. He said the inside of the truck was not clean as he expects upon my return of the truck and is going charge me $35 dollars cleaning fee. Mind you the inside of the truck was clean but had a little drip of water from a freezer I had picked up. I told him that isn't fear and he cant do that. Both him and I went and called a superior who came and said the inside is ok and she will not charge me. Instantly the porter whispered something to the superior. Upon receiving my receipt, little did I know that the lady(Superior) had secretly added a charge of $35 which she had earlier said the inside of the truck was ok and wasn't going to charge me. This is poor customer service. Overall the porter and the lady tried to rob me.

William T. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

in & out w/ no problems & i enjoyed driving the new Chevy pick up FYI I'm a Ford guy

TALEI R. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

El cliente no dejó un comentario.

Alicia C. en

Grado:

I always recommend this location. The owners and staff are super helpful and the place is very clean.

Ralph M. en

Grado:

Everything met expectations

Oliver S. en

Grado:

El cliente no dejó un comentario.

Ramon P. en

Grado:

Check in and returning vehicle process was quick. Good customer service.

Herman M. en

Grado:

El cliente no dejó un comentario.

Lakeisha D. en

Grado:

El cliente no dejó un comentario.

Patricia H. en

Grado:

El cliente no dejó un comentario.

Rony W. en

Grado:

My only complaint was that after we loaded the truck there was a heavy rain and the roof of the truck apparently had a leak which cause an expensive mattress to get wet. They may want to check this vehicle concerning this issue.

William P. en

Grado:

Nothing.

JOHN M. en

Grado:

Excellent, friendly staff, efficient, been renting there for many years, never a problem, highly recommend.

John R. en

Grado:

Great place to rent. Honest, customer friendly, great process and good value.

Daniel F. en

Grado:

n/a

Jill S. en

Grado:

El cliente no dejó un comentario.

Richard V. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

El cliente no dejó un comentario.

Kebir A. en

Grado:

The car who he helped was not friendly at all as I tried to explain the problem that I had he was just not having any of it.

Carlton H. en

Grado:

Bravo... Great service and equipment

Dustin S. en

Grado:

Made an online reservation for one price, they send us an email confirmation for a different price which was higher. Then get to the store and they tried to charge us 3 times more then our original online reservation. After 30+ minutes of talking with the staff they finally dropped it to the original online reservation price after we had to cancel our reservation and make a new one online (While in the store) that matched our original to proof we weren’t lying. At the end they did help us. But we went through unnecessary hoops and were almost charged 3 times our original amount.

Kirsten J. en

Grado:

El cliente no dejó un comentario.

Gary A. en

Grado:

El cliente no dejó un comentario.

Kevin H. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for $19.95 a day it cost me $156. for six hours.

Tyler M. en

Grado:

Try to keep non-storage vehicles out of the loading spots. During busy periods there may have been a wait to park. They appeared to be rentals mostly.

Deborah H. en

Grado:

Everyone was always very considerate and accommodating even when I was late. They were never rude and always tried to be helpful. I appreciated that courtesy and kindness.

Nikoli B. en

Grado:

General Owner Stephen personally helped get me my storage unit and walked me to it to make sure I found it. Great guy. Great facility.

Wayne L. en

Grado:

Excellent experience all around

Jacquelyne V. en

Grado:

Always helpful.

Debbie L. en

Grado:

The Lorton U-Haul location employees were very knowledgeable, supportive and helpful with all aspects of the services provided. Very pleased. Respectfully, Debbie Lipscomb

Ricardo M. en

Grado:

Staff was very helpful.

mikhaela C. en

Grado:

I love the TEAM at the Newington office. Always so helpful and friendly!! Great job!

PETE S. en

Grado:

My only complant is that when you stop renting, they do not prorate and give you back money if you move out 2 or 3 weeks early, that kind of sucks...

Lachante T. en

Grado:

Kind, kind kind! They just rock!

Chris M. en

Grado:

Outstanding and comprehensive service.

Richard W. en

Grado:

Great place.

Angel P. en

Grado:

Very professional staff!!

Richard W. en

Grado:

Good team, clean facility, and painless process.

hussien f. en

Grado:

The staff was extremely helpful and informative, allowing me to complete my move and storage within a mere 5 hours! They worked with closely with me to hit that goal.

Michael M. en

Grado:

This facility and office is extremely clean with an exceptionally friendly and outgoing staff. The hours were well within what I needed 7 days a week for 2 months. It seemed very secured.

James R. en

Grado:

Staff was very helpful.

EDITH R. en

Grado:

I was very satisfied with my experience at the Lorton facility. Staff was always friendly and helpful. The property was well lighted and maintained. Thank you for a great storage experience.

Jason S. en

Grado:

Sales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++

Saychareunsouk P. en

Grado:

Fast and easy

Jeffrey B. en

Grado:

Clean, easy to use, needed for a month, and had access.

Kyle G. en

Grado:

Nice facility and staff

nicole h. en

Grado:

Thanks

DANIEL D. en

Grado:

My experience was excellent. I couldn’t have had a better experience. The staff were always friendly and helpful. I will absolutely recommend this place to anyone needing their services.

Brian J. en

Grado:

We had a great experience. The facility was clean and easy to assess.

John K. en

Grado:

Clean and well maintained facility. Efficient staff. Good value for storage in NOVA. thanks

James C. en

Grado:

I was wrongfully charged $20 for fuel. It was wrong. I placed more fuel in the truck and it was more than what I received it when I dropped it off. I doubled check. I do not have the money to throw

Staci M. en

Grado:

Slow

Allen E. en

Grado:

Very professional.

rob f. en

Grado:

Prompt, professional, and friendly staff. Clean and inviting facility; I felt safe and secure the whole time. Outstanding lot attendant service! Thanks for a great experience.

CARLA YVETTE H. en

Grado:

Nice location, nice and clean property will nice workers. Steve is a good guy that is very helpful.

Tina A. en

Grado:

Great customer service

Lisa M. en

Grado:

Was completely satisfied!!

oscar s. en

Grado:

The young lady there was very polite.

Bryan B. en

Grado:

Really easy to use, clean, well lit and good staff. We couldn't be more pleased.

James B. en

Grado:

Clean, quick and helpful.

Leticia R. en

Grado:

Great experience all together, Laura was very helpful and allowed me to keep the truck on site until the next day to unload, Her manager/owner was extremely pleasant about the whole thing.

Thomas D. en

Grado:

Everyone was very friendly and helpful

jeffrey m. en

Grado:

C

CHRISTOPHER O. en

Grado:

Staff was courteous. Clean facility. Easy access to and from my storage unit.

Henry W. en

Grado:

Great facility and staff. Would use for future storage needs.

Lisa B. en

Grado:

It would be great to have the large sliding doors for moving open later than 7pm in the evening. You guys were terrific!!! Clean and easy to access facilities with all of those carts avail for moving.

Anthony O. en

Grado:

Great job.

Catherine M. en

Grado:

Very clean and accessible- one of best experiences as a military family who use Uhaul quite often

Celia D. en

Grado:

A nice facility, clean and great location.

Shaquanna e. en

Grado:

Great storage

Holiniaina R. en

Grado:

We were happy with both services and the staff at this location.

William C. en

Grado:

As a repeat customer, don't think I would trust my home goods anywhere else

Yetunde O. en

Grado:

None

Lisa B. en

Grado:

Everything taken care of effortlessly. Thank you!

SAMUEL M. en

Grado:

A good place to secure your property.

THOMAS S. en

Grado:

Employee was courteous and got things done quickly. Very efficient.

niomi g. en

Grado:

They were rude!

Raquel D. en

Grado:

Awesome! Easy to rent storage and vehicles!

Chris H. en

Grado:

Great place!

James S. en

Grado:

No specific comments

Jose S. en

Grado:

N/a

WILLIAMS F. en

Grado:

Well run

Elizabeth Jennifer M. en

Grado:

The facility was great. Thanks

Timothy K. en

Grado:

Poor service, very long wait time. Quite a few employees standing around watching, few employees helping employees. Not the best location.

John W. en

Grado:

Access to the facility was excellent including use of well maintained carts. Staff ALWAYS friendly and helpful. Need to tweak first-come dock usage policy; this was only drawback to excellent rating.

HAROLD L. en

Grado:

None at this time

Cary H. en

Grado:

Safe, secure, and clean. Friendly, helpful staff.

Milford B. en

Grado:

The manager (Stephen Gould) and employees were not friendly. I waited 15 minutes to check in and at least 4 personnel were behind the counter. I was still charged a late fee for being 15 minutes late!

prince g. en

Grado:

Pro rated days will be excellent, rather than the customer paying for the whole month.