El cliente no dejó un comentario.SEGUNDO L.
Customer Reviews for U-Haul Moving & Storage of Newington
Lorton, VA 22079
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 8 a. m. - 6 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I've rented from U-Haul several times over the years, and the Lorton location was, by far, the cleanest, well-organized and adequately staffed U-Haul I've ever visited. Additionally, the customer service experience was exemplary and pain free. I would definitely use the Lorton U-Haul location again and highly recommend to anyone.John F.
El cliente no dejó un comentario.Luis C.
El cliente no dejó un comentario.WALTERJACOB M.
very professional.THOMASFRANCIS A.
El cliente no dejó un comentario.ALLEN JEROME J.
This U-haul location has been a blessing to me. The female manager here is a hard worker. When I come in to pay my storage, she is always moving around trying to take care a customer. Thank you for being the person that you are. Keep up the good work .CLAUDETTE W. | Overall Experience
Drop off was very simple at this location!Marjorie R.
Mi gusta el servicio de este lugar. Solo que deberían preocuparse un poco más de la limpieza de los vidrios de los camiones.LUIS H. | First Impressions
Everything is awesome this location terminal road employee are awesome customers service.EMMANUELKOFI O.
Store Mgr was a delight to work with!Steven W.
El cliente no dejó un comentario.JOHNJOSEPH M.
All GoodJOHNNYV M.
El cliente no dejó un comentario.SETHADAM H.
No problemMOHAMMADA H.
Sherev is the very best. She managed our move with grace and understanding. I observed her working with another customer satisfied all their concerns which were many. She was calm and client oriented the entire time. I am grateful to work with her again and recommend others do so as well!CHRISTOPHERM A.
The facility and truck interior were very clean. The exterior of the truck could use a wash.Troy D.
Excellent service. This was set up like an airport car rental pickup/return area. Very well run and no wait.Stephen P.
El cliente no dejó un comentario.MICHAELCOURTENAY P.
I payed for my truck, a roller, and a utility dolly and was told by the uhaul desk person to pull the truck up to the door to pick up the roller and dolly. After I moved the truck to the equipment door was told that there were no more rollers. I left with just a furniture dolly. My receipt shows that I was charged for a roller and a utility dolly even though the sales person said he would take off the equipment fee due to the unavailability of the roller.James G.
Very surprised how clean and organized the UHaul experience was. Very happy about that and the ease of it all as well as the good condition of the truck.Robert S.
I picked up the truck before sun down and so I didn't notice the issue at pick up but once the sun was down, the headlights were awful. I could barely tell if they were on or not. They were very dim but also very badly aligned so they weren't even pointing down towards the road. It was actually very dangerous as I was driving on unlit winding roads. I'm actually pretty pissed that I was given a vehicle with such a dangerous defect. Less important but still annoying is that I had reserved a half dozen furniture pads but they were not with the truck. That was my bad for not catching during the check out process but I had just assumed they were in the back of the truck.Erik V.
Personnel were extremely rude - they trash talked other locations - there personnel were not trained to check me out - I waited for 15 minutes with no one answering my questions and when they did, very rudely. I will never rent from u-haul againMichael E.
Better counter peopleRichard P.
El cliente no dejó un comentario.CRISTYL S.
Hassle free and quick.VICKIY W.
El cliente no dejó un comentario.Marcus J.
The customer service agents in lorton went above and beyond for me. I am so happy with all of them from the store manager down. Harvey in Columbia was awesome as well. Moving is stressful enough but they made it seamless.Eboni P.
Everything was great. This is our 2nd car that the hitch was being installed in this location. The only thing is the waiting area, 2 chairs were just put beside a pile of boxes and people just keep on passing by to shop for moving supplies. Other than that everything was smooth. And the guy who installed the hitch was nice.Noel E.
El cliente no dejó un comentario.MARKARNOLD E.
Very good service.JENNIFER Y.
El cliente no dejó un comentario.Michael J.
Nothing really. It was great doing business with you.Barton L.
Owner/General Manager Sherev and her team members were very professional and great to work with!Lee R. | Overall Experience
Outstanding job in the installation, exceeded expectations. I now have access to both types of trailer plugs. Was done in less than an hour and very reasonably priced.Scott F.
El cliente no dejó un comentario.GURSHARAN S.
El cliente no dejó un comentario.ROBERT M.
Great service from Virginia to Georgia. Both locations practiced great customer service and looked after me in preparation for our move. Thanks, Fred PerezFERDINAND P.
El cliente no dejó un comentario.James B.
Great experience renting from this location.KRISTINA K.
El cliente no dejó un comentario.HENRY G.
El cliente no dejó un comentario.Gary R.
Your computer system. It took 30-45 minutes to check me out because she had to canceling and redoing the sale, saying the computer was acting up & slow. Other people that came after me were in and out but me still standing there waiting for the computer to work properly. I joked about getting something for free but after I walked out I felt I should have gotten something for my lost time. I walked in at 10:05 and walked out at 10:55.OLARENEE G.
El cliente no dejó un comentario.GEORGELUIZ S.
This was my first experience renting and driving a van like this ... I guess really an oversized SUV ... seemed to me to be a panel truck. Think most customers have done this repeated times ... don't need to be introduced to the vehicle. I was simply given the key and told where to look for it on the lot. Thankfully, an employee was out there parking another vehicle .... he noticed me obviously confused and offered help. He showed me where the gas tank opening was and how to open the key. Returning the van ... maybe there was a drop off for the key..... didn't see it. I waited in line .... not fun. Only one employee at check in/out and a number of customers waiting. Eventually, the same employee who helped me earlier on the lot came around and opened another check in window,,,, so I was able to get out of there. Overall a really good experience. Many clean, well maintained vehicles available .... easy to make a reservation. Very helpful service.IRENEBROOKS K.
I really liked using the UHAUL app when picking the equipment up. I simply loaded my driver's license and credit card on the app. When it was time to get the truck, I showed the UHAUL rep my truck number on the phone and was on my way. Way better than standing in line. (Which was LONG!!!)Jason H.
New manager Sherev did a great job resolving a longstanding issue. Fantastic!ROBERT H. | Overall Experience
Somehow the online check in option does not work properly. This results in long lines and the person at the front desk being overwhelmingly busy.Emiliano A.
Never got a receipt e-mailed to me as promisedJOHNWALTER B.
You pretty much provided my needs so no changes needed!JENNIFER Y.
El cliente no dejó un comentario.FERNANDOAGUSTIN M.
Service was slow. Management should have scheduled more than two people at month's end when people move, even if it's for a half-day morning shift. Also, it was confusing to be sent info stating my reservation was converted to a 24/7 one and I could do a mobile check-in and drop-off with the app. I still had to go inside the building and talk to a human being to check in. That doesn't square with the language on the app. Thank God the guy working outside told me what to do. The app didn't work properly until after I checked in with a person. Also, the license verification link would be more convenient if it were sent the night before (or at the time of) the reservation. That (as well as an initially functional mobile check-in experience) could speed up things at check-in, especially if it's impossible to hire more staff. Past that, the ladies at the desk were friendly, helpful, and seemed to remain calm under pressure without making the customer feel rushed. That's a verifiable skill! :)KENDRADANETTE M.
El cliente no dejó un comentario.CHRIS S.
El cliente no dejó un comentario.PATRICIA G. | Overall Experience
El cliente no dejó un comentario.FRANCISCOJ A.
El cliente no dejó un comentario.Matthew M.
The team members here are awsome and really great at doing their job and client service!!!YANCIEDIT P.
El cliente no dejó un comentario.GREGORYDOMINIC B.
It takes a little while to get what you need, they do a wonderful job.WALTER P.
I had to go to Walmart to purchase flex seal tape due to water intrusion from rain into the trailer because of missing bolts/holes on the front of the trailer. I was also told on the phone that as long as the trailer was returned before store open I wouldnt be charged the extra day. Well it was returned before store open, yet still got charged the extra day on top of the flex seal purchase to protect my belongings since you are not able.MICHAELPAUL H.
El cliente no dejó un comentario.Keyur P.
U-Haul is a great resource and is reasonably priced. I've used them for two complete home moves over the past few years. Nine+ trailers rented. Smooth ride and Safe! Thank you U-Haul! BenBENJAMIN H.
El cliente no dejó un comentario.JACKDUANE W.
El cliente no dejó un comentario.FAVIO R.
El cliente no dejó un comentario.NIKO R.
Everything was as expected. I will consider U-Haul for all my moving needs in the future.JERRYANTHONY J.
El cliente no dejó un comentario.BRIANATYSHAE' M.
Trailers are in high demand. I did not reserve one 2-3 weeks early so could not get exactly want I wanted but made it work.Dale C.
El cliente no dejó un comentario.JEROME I.
El cliente no dejó un comentario.PAULISTVAN C.
Reserving my uhaul was fast and easy and the customer service reps the next morning were great to work with. My only complaint is the long wait times on Saturday morning. It would be very beneficial if they can have a kiosk truck pick up, or have someone outside that can assist those with reservations faster.SHERMAN M.
She rev and her staff were absolutely wonderful! We had a 26' Truck to turn in and needed to rent a storage unit. She worked multiple terminals to keep the line moving when her team members were taken away from their computers. This is a very busy location, yet transactions took place swiftly and efficiently. It was awesome!Carl T. | First Impressions
There were plenty of carts to help me move in. This made my move in extremely easy compared to where I came from.MASONANTHONY K. | First Impressions
El cliente no dejó un comentario.MASONANTHONY K.
It is entrance and nearly one more entrance to other old place . Not easy to determinate with one is yours .Jerry M.
the person who received the truck when you arrive to return it. he was very rude. and unprofessionalJeyzon T.
Mobile check in was not working so had to go inside to get keys. Line was very long but staff inside were excellent and moved the line along very fast. Truck had power steering issues and was hard to turn the wheel. Overall got what I needed done.TONYDIONTAY B.
El cliente no dejó un comentario.PATRICKGERALD G.
El cliente no dejó un comentario.Robinson V.
I just had a hard time with my original reservation. And we had to extend our rental because it that.KEVIN S.
El cliente no dejó un comentario.DAVID M.
Great drop-off service, quick and easy.MANUELENRIQUE G.
El cliente no dejó un comentario.RONALDLESTER G.
They have the friendliest staff! God bless!PENELOPEEMMA CAT M.
They had wrong date, wrong order, no truck. The communication between Lorain and Manassas was horrible. It cost me time and money in lost hotels, and Uber rides, and cost time and immense stress. So sorry to see this type of terrible customer service from UHaul.Mitch G.
El cliente no dejó un comentario.Scott V.
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.BRAD S.
Nothing--keep it up. Very nice agents--in person and on phone.Ricky B.
Sean is fantastic!! His level of customer service far exceeded my expectations! He is extremely professional, courteous, and knowledgeable - a credit to your company. He explained all the options available to me and ensured my reservation met my needs and also what I needed to do in the event of a "surprise". Overall experience was fantastic and I will certainly rent from that location again. Thanks Sean!!Kevin S.
This location is so clean and well run. It was a great experience.Andrew C.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.JOHN C H. | Overall Experience
El cliente no dejó un comentario.eric a. | Overall Experience
El cliente no dejó un comentario.Jeffrey R.
Best uhaul location everTaisha H.
Un organized unfriendly and did not give proper instructions for check in.melory S.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.MARKCHRISTOPHER H.
El cliente no dejó un comentario.ADRIAN C.
El cliente no dejó un comentario.john F.
Great serviceJennifer P.
El cliente no dejó un comentario.SHAWNCALEY P.
Change the attitudes of front desk clerks and make them understand that it's the customers who help pay their salary.ive rented trucks from Uhaul over,15 yrs first time I had to go search for a truck I just rentedRICHARD G.
Excellent customer service!BETTINA S.
El cliente no dejó un comentario.Ramon H.
El cliente no dejó un comentario.MICHELEMARIE F.
I have only used storage units twice in my lifetime. The first was an ok experience but this one was absolutely fantastic. Although I have only personally used storage twice, I have helped many friends move in and out of storage units. This one by far is the cleanest, best maintained, climate controlled facility I have ever seen. The customer service was top notch! Please pass on my sincere appreciation of the staff!Kendall L. | Overall Experience
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.Ana A. | First Impressions
Hands down the best Uhaul team I've ever dealt with. Very professional and helpful. The amount of equipment they rent is unreal, and the faculty is spotless. Great work to all of them!Robert C.
El cliente no dejó un comentario.DELANE R. | Overall Experience
As always, staff is competent, courteous, helpful.MARK G. | First Impressions
Associate we’re very helpfulRobert A. | First Impressions
The customer service was fantastic! The entire team was very helpful!Kendall L. | First Impressions
El cliente no dejó un comentario.Denise G. | First Impressions
pleasant, helpful, polite courteous staff. Couldn't ask for more!Alan M. | First Impressions
El cliente no dejó un comentario.STEVEN M. | Overall Experience
Very easy!Kathleen B. | First Impressions
El cliente no dejó un comentario.Kimberly T. | Overall Experience
El cliente no dejó un comentario.SHAQUETTABREE D. | Overall Experience
The people and facility were 5 stars! However, the line at the office is incredibly slow! Past two times I have been in, only one person was mostly working a line that had 6 to 8 people, and each person took a long time to help. Both times I was in line for 20-30 min! I have no idea what's going on, but you need to ensure the four desks in the office are fully manned when the lines go long. Would be great if employees in the back could come forward and help. ¡Gracias!HEATH F. | Overall Experience
El cliente no dejó un comentario.Belal R. | First Impressions
El cliente no dejó un comentario.Inayat O. | Overall Experience
El cliente no dejó un comentario.Dawn P. | Overall Experience
Manager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.Lee R. | First Impressions
El cliente no dejó un comentario.Kerry M. | Overall Experience
Friendly staff, would recommend.JULIE K. | First Impressions
GM there was awesome!carlos a. | First Impressions
The check-in process was a bit confusing, some of the information required came unexpected and I wasn't prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.JOHN C H. | First Impressions
Although I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.andrew B. | Online Move In
Absolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!charles m. | Overall Experience
I had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.linda m. | Overall Experience
The former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.Angela P. | Overall Experience
El cliente no dejó un comentario.Shauna D. | Overall Experience
El cliente no dejó un comentario.THOMAS W. | Overall Experience
El cliente no dejó un comentario.rhonda h. | First Impressions
The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That's the difference.DUANE P. | First Impressions
El cliente no dejó un comentario.James S. | First Impressions
Front desk help was awesome!!!Kathryn W. | First Impressions
The general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.Ledjane M. | First Impressions
Get with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.Kerry M. | First Impressions
El cliente no dejó un comentario.JUSTIN S. | Overall Experience
My experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!Connie b. | Overall Experience
An employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.Mac H. | Overall Experience
Excellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!Kristy B. | Overall Experience
El cliente no dejó un comentario.Luacretia J. | Overall Experience
El cliente no dejó un comentario.Brian H. | Overall Experience
El cliente no dejó un comentario.louis c. | First Impressions
El cliente no dejó un comentario.Kadiatu S. | Overall Experience
Very clean!suzanne f. | Overall Experience
Professional and always friendly Thank you so muchJACQUELINE C. | Overall Experience
El cliente no dejó un comentario.SHAUNDRALAURICE O. | Online Move In
El cliente no dejó un comentario.cyrus p. | Overall Experience
El cliente no dejó un comentario.timothy p. | Overall Experience
The Staff was very nice and helpful. Management was always accommodating.Bruce M. | Overall Experience
El cliente no dejó un comentario.Orlando Q. | Overall Experience
El cliente no dejó un comentario.edward h. | Overall Experience
El cliente no dejó un comentario.Juan Z. | Overall Experience
Most efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!chip c. | Overall Experience
El cliente no dejó un comentario.DIAMOND S. | Overall Experience
Outstanding staff!Kristy B. | First Impressions
Only down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.KEN D. | First Impressions
Sherev Buchanan was the most helpful and courteous employee I have ever encountered. She was simply the best!Thomas S. | Overall Experience
El cliente no dejó un comentario.Juan G. | Overall Experience
Change of plans so I didn't use the unit. Staff was very understanding and helpful.Keith B. | Overall Experience
Everything was good except the lock handle is very difficult to slide open.Trung D. | First Impressions
Sherev could not have been friendlier or more helpful.Chip C. | Overall Experience
Well maintained. Polite, helpful staff.DONALD W. | Overall Experience
El cliente no dejó un comentario.Monika D. | First Impressions
Thanks, Lorton Uhaul!Chip C. | First Impressions
The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!ANDREW M. | First Impressions
Teresa was awesomeThomas S. | First Impressions
The manager took care she was very professionalClaudio H. | First Impressions
Although a new employee, the young lady that assisted me did a terrific job!DIRK N. | First Impressions
Efficient check in, good security, clean site, and abundant carts made for an easy move inKeith S. | First Impressions
El cliente no dejó un comentario.Sharon W. | First Impressions
El cliente no dejó un comentario.Cecilienne F. | First Impressions
The manager was really nice and helpful.MARYMARIE G. | First Impressions
El cliente no dejó un comentario.Scott B. | First Impressions
Sharev is the absolute best!!GINA JEE YOUN F. | First Impressions
El cliente no dejó un comentario.jennifer r. | First Impressions
El cliente no dejó un comentario.Edward M. | First Impressions
El cliente no dejó un comentario.Melinda N. | First Impressions
El cliente no dejó un comentario.Peter H. | First Impressions
El cliente no dejó un comentario.Lauren K. | First Impressions
Extremely well managed facility, always clean and neat.wayne d. | Online Move In
Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for $19.95 a day it cost me $156. for six hours.Robert H. | First Impressions
Fast and easySaychareunsouk P. | First Impressions
Extraordinario servicio al clienteTina A. | First Impressions
Clean, quick and helpful.Mario F. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!