U-Haul Moving & Storage of Newburgh/Middlehope

1734 comentarios

5336 Rte 9 W   Newburgh, NY 12550
(Next to Mary Jane's Dairy Bar)

(845) 565-0593

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(845) 565-0593

5336 Rte 9 W
Newburgh, NY 12550

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Euclide A. 
Rating:
5.0

I posted a review on Google maps. My experience in every way was very good!

Robyn P. 
Rating:
5.0

Great staff, great service! Easy, reasonably priced & safe. Exactly what we needed. Thank you.

Alison C. 
Rating:
5.0

The young lady who helped me was fantastic!!

Leif S. 
Rating:
5.0

Customer did not leave a comment.

Reggie Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

This facility was great. The staff was very helpful and friendly.

LAQUISHATAWANA K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Everything was great and the workers were exceptional.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

We have been renting a unit from Uhaul for over a year and also have rented trucks. We have never had a problem with Uhaul or this location.

christopher S. 
Rating:
5.0

excellent u haul in Newburg clean & friendly no improvement needed

charles B. 
Rating:
5.0

I was very happy to see two women delivering my box to its final destination. Cheryl and Faith were great! Faith was truly awesome!

Lillian S. 
Rating:
5.0

Customer did not leave a comment.

Veronica W. 
Rating:
1.0

I've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.

NICHOLAS H G.  |  Overall Experience 
Rating:
5.0

Great people's

Ava S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERWILLI P. 
Rating:
5.0

I had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~

Frank S.  |  Overall Experience 
Rating:
2.0

Over a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25%, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25% with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com

Bushra S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM JR C. 
Rating:
4.0

The overall customer service we received was great! The girl that helped us get our equipment and check to ensure it was working, definitely went above and beyond. I was able to use my tax exempt ID online while making my reservation so I was not charged tax upon payment in store for the dolly but when I had to purchase a two inch tow ball for my truck to attach the dolly I asked to use my tax exemption and although she was not able to allow me to do so in store she still was very accommodating and gave me a discount instead for the amount of applicable tax. While inspecting the dolly during hook up before leaving the U-Haul store she came with us to inspect the condition of the equipment and thankfully so because all of the running lights on the dolly worked as did the right blinker but there was an issue with the left and she noted that as well so we wouldn't have any issue or be held liable upon return. Drop off was quick and painless! We pulled in, detached the equipment in its parking space set it up on tri-pod and made sure it was secure. I ran in let her know it was back and in the same condition and she thanked us and off we went. I received my final receipt via email and that was all she wrote. I'll be using this location for any future needs and also will refer to friends. Greatest experience ever with equipment rental and extremely affordable!

Mary D. 
Rating:
5.0

great experience

Latawnya H. 
Rating:
5.0

The representative that handled my reservation had a terrible attitude, seemed like she was annoyed, or not a morning person, but in any case her attitude was poor.

Barbie L. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Kareem B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Korina B. 
Rating:
1.0

A terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,

PAUL G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Charrissiee W. 
Rating:
5.0

Would recommend

Rudolph L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
4.0

Customer did not leave a comment.

Rene A. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

keep up the good work thank you

John M. 
Rating:
5.0

My Ubox arrived a week ahead of schedule and was sitting at a uhaul location. I wish I would have been notified via email or phone so I could have scheduled an earlier pickup

Ian R. 
Rating:
4.0

Booking agents are not fully trained. I was assigned a mover to bring my UBox to me and one to deliver the box to the destination. The first mover was not given a pickup location, the box was not ready when they arrived so I did not receive the box until 2 pm on the delivery date. Coming back, the box was damaged by Uhaul commercial carrier and delivered and left opened in Warwick NY. My delivery date was moved over a week since I Had to go inspect the box. Overall the Ubox is a good concept. The new metal boxes are much better quality than the wood box. Still working to get reimbursed for the lock, but given the fees, uhaul should be making the calls to the movers and arranging pickup dates/times. If you look up my account you will see countless calls I had to make.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle-Ann A. 
Rating:
3.0

The truck I was given Had several lights on. I had to go back to the n and tell the staff. The online truck check did not give me an option to put that in writing. The returning of the truck was not seamless like the pickup. Line was long and the return line is not long enough as it blocks the exiting vehicles going out of parking lot. I was looking for an easier pickup and return. I will say it was no fault of the one person behind the counter.

Yvonne H. 
Rating:
5.0

The vehicle was clean. There was a crack in the windshield and several idiot lights on the dashboard.

Mark C. 
Rating:
5.0

Very happy 😃

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen I. 
Rating:
5.0

The guys who delivery and picked up the pods were great guys. they did an excellent job.

billie W. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Excellent job by the U-Haul team - Thank you

Drew A. 
Rating:
5.0

The person who helped me was very helpful

Dohun K. 
Rating:
5.0

Customer did not leave a comment.

Terrance H.  |  Overall Experience 
Rating:
3.0

Hire more people

Erin P. 
Rating:
5.0

The technicians that helped us with checking in as well as checking out were very helpful in not only checking their own equipment but our vehicle as well. They were friendly and helpful without being overbearing. They were a credit to your organization. We will be back!

David N. 
Rating:
5.0

The problem was your 800 number people who used my sons old info instead of the info i provided and ultimately cancelled my reservation. it was purely by luck when I called back to change the pick-up time that I had to reinstate the reservation.

William R. 
Rating:
5.0

Your staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.

James S.  |  First Impressions 
Rating:
2.0

The Truck was not working correctly. The check engine light was on, the service light was also on and the truck was not driving well.

James G. 
Rating:
5.0

Excellent customer service. Customer representative named Vada made rental process quick and flawless. Thanks for your professionalism And making this customers feel special.

Rodney W. 
Rating:
4.0

Removed items from storage unit due to continuous increase in price

Tim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Pickup was smooth and the drop off was as easy as could be. However, the van was a disaster. The dash board lit up like a Christmas tree! Check engine, abs, and oil light were all on! Van ran very rough! Didn't particularly feel safe in this van

R C. 
Rating:
4.0

The location was wonderful. Having said that, the reservation process and getting answers/assistance from customer service and scheduling was downright impossible. I got put into a hold circle several times instead of being helped - the entire reservation was a mess

Sharon S. 
Rating:
5.0

Why was God able to rest on the 7th day? It's Easy, He had the crew from this uhaul location to take care of things while He rested!!....YES, THEY ARE THAT GOOD!!!!..DO NOT go anywhere else. This location just shines with quality and professionalism.....I'm from southern Virginia and had broke down on the Thru-way on a Sunday morning towing a uhaul trailer. I don't remember the name of the nice young girl that helped me, but words can't express how well I was taken care of. I was able to finish my trip and return home safely and when I got my bill, I was given the lowest rate I could have gotten because they took the time to make sure I got a fantastic deal...I've been a uhaul customer for personal and business, and this is why...whoever this girl was, promote now!! She is an asset to your company and her level of professionalism and knowledge should be the standard for all to learn from and follow...PROMOTE NOW!!

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
3.0

Please make sure vehicles are at the pick up place customers need it at. I was to pick near my area then u changed it to Newburgh. Made it inconvenient because it involved other members that were going to help me

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

lori M. 
Rating:
2.0

We rented a pick up truck and before we even got in the truck we walked around the truck to assess any prior damages. We pointed out damages that were not notated with a sticker and we also took pictures and uploaded it to email that was sent to us. As we were leaving, my husband got in the truck and I was walking back to our personal vehicle, the employee that was helping us, called my husband a "sticker" because he was pointing out the damage that was not notated. I responded that "we would rather be safe than sorry". The employee claimed to understand, but employees should NEVER call customers names regardless of how bad the name is. Employees should be trained better on customer service.

George P. 
Rating:
5.0

Check engine light was on was charged whole day extra even though rented truck and storage units from same location and could not get truck empty in time not happy with that

Louis W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
2.0

Box could not be dropped off asscheduled but I wasn't made aware of that until the weekend, thus forcing me to make frantic calls to changes other scheduled appointments. If I had not been watching, the box being delivered, I never would have known it was there; it was picked up without my knowledge as well, I happened to look out the window and it was gone. Thank goodness it was licked but anyone with a tow hitch could have taken it. Delivery, on the other hand, was extremely professional and courteous with continual verbal contact.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Benito A. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Try and make pick up/drop off closer to customers needs

Anthony D. 
Rating:
5.0

Excellent staff in New York and again in Florida . Very professional . Florida staff even made an early pick up of ubox

John S. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Very good service meet expectations.

A W. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

The service team was great.

Richard M. 
Rating:
5.0

New and clean equipment, friendly staff, nice location.

GABOR K. 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
3.0

I don't think this is entirely their fault, but I do think they can be more understanding and not charge me keeping a truck longer than I intended. I booked movers thru your service and they no showed, which forced me to keep the truck until Monday, due to the fact I had to wait for a new moving company to become available '. I was called daily being told the truck will be repoed if I didn't not return it. I already had to take off of work Monday due to the company I booked thru you no showing. I already emailed customer service regarding this, and it seems like nobody in your company cares about “customer service” If you want to bill somebody, why don't you bill the third party who decided to screw over your customer?

Michael S. 
Rating:
5.0

Our storage unit was clean, dry and accessible. The staff were very helpful.

Robert O.  |  Overall Experience 
Rating:
5.0

I would highly recommend this service. Everything was superb from beginning to end!

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Marcelene V. 
Rating:
5.0

No complaints. All of your staff members and facilities were top notch. Keep up the good work.

Stephen E. 
Rating:
5.0

Only one rental agent on duty on Friday and Saturday. Had to wait some time to be served.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Marcia J. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Reggie Y. 
Rating:
3.0

Have less hold time on the phone. The only reason that my containers got picked up on time from my New York residence is because I went in person to the New Windsor, NY UHaul place and the busy, but helpful man gave me a better phone number for the Newburgh location. (I had spent a total of over two hours on hold trying to get through to them before that) The lady I spoke with on the new phone number got someone to pick my container up that night as scheduled (because I was leaving to Georgia the next day). I am happy you provide the UBox services. And all of the delivery people were very nice. But customer service over the phone is too difficult to get through to. Thank you! : )

Sarah L V. 
Rating:
5.0

Customer did not leave a comment.

Maranda B.  |  Overall Experience 
Rating:
5.0

We were so satisfied with the service we got from UHAUL from the manager of the New York branch you the nice lady who dropped off and picked up the Ubox her in California. Not to mention the very spacious Ubox. We were already prepared to let go of some of our things but it was a a really nice surprise that we still had a lot of space left so we ended up bringing them still. We definitely got the value for our money or maybe even more. I am planning to do a YouTube review just because of how impressed we were about your service. From the service the facility turn around time and everything. I am not sure but I am definitely giving it a two thumbs up review.

nina D. 
Rating:
4.0

No recommendations at this time.

Daniel B. 
Rating:
3.0

Truck was dirty outside, only one guy there on Sunday 11am so the wait after pre-singing in online was still 30min

James P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Never received the dolly/hand truck/moving blankets. Still charged for them

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Naomi M. 
Rating:
2.0

face to face contact with your staff was great. the phone system and office people were generally horrific. I did find a supervisor or two who were helpful but all in all, especially in Newburg, the phone calls were an absolute nightmare.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

YVANALBERTO M. 
Rating:
2.0

Customer did not leave a comment.

Anika C. 
Rating:
3.0

Customer did not leave a comment.

Kelly V. 
Rating:
5.0

Matthew, the man who delivered the boxes to our Havertown, PA home was impressive. He is a pro!

daniel L. 
Rating:
5.0

Again nothing. The kid was great. He unhooked the trailer and got me right out of there. Didn't have to deal with any BS.

Jason C. 
Rating:
4.0

Staff very helpful and friendly

Dolores K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbin C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!

Carol M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Kenya J.  |  Overall Experience 
Rating:
2.0

Employee hitched the auto trailer to the truck incorrectly. When I drove the car onto the trailer the trailer unhitched, and smashed into the door of the truck. He used a rubber hammer to pound the panel back into place. Every time the door was opened the panel popped out and had to be fixed. I did not rent the truck expecting to fix employee mistakes.

Greg B. 
Rating:
3.0

Upon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.

Maria N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Mr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!

Ebony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Devin B. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Staff were kind and very professional. Very willing to help. Thanks so much.

Michael H. 
Rating:
5.0

I reserved the trailer and received a confirmation to pick up in Brewster NY. When I arrived, there were no trailers available. The Brewster location was very helpful, reaching out to U-Haul Traffic to find a trailer 45 miles further away. This added two hours to the task.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Dominick M.  |  First Impressions 
Rating:
5.0

Very quick check-in and chrckout.

Carmela V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Staff are very helpful, the building and storage unit are clean and very well kept.

Maria N.  |  First Impressions 
Rating:
5.0

It’s all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.

michael h.  |  Overall Experience 
Rating:
4.0

While the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.

Raul P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolina C.  |  Overall Experience 
Rating:
5.0

We had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint

Heather R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOhn S.  |  Overall Experience 
Rating:
5.0

Very easy process and staff was super friendly and very helpful. My overall experience was phenomenal

Tenisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richie B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
4.0

My only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Javon was very polite and helpful.

Rosetta P.  |  First Impressions 
Rating:
2.0

When I left I had almost a ful month left and the rate wasn’t prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.

Dottie H.  |  Overall Experience 
Rating:
4.0

Computer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.

yochabel c.  |  Overall Experience 
Rating:
4.0

I was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!

STEPHEN J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

William D.  |  First Impressions 
Rating:
1.0

GOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don’t email me about this review, I won’t change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I’m glad I got my stuff out of there. 👌🏽

Willette C.  |  Overall Experience 
Rating:
5.0

Awesome service overall

Yvette L.  |  Overall Experience 
Rating:
5.0

Friendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne

corinne s.  |  First Impressions 
Rating:
5.0

The team at this location went above and beyond to make our move easy.

Craig T.  |  First Impressions 
Rating:
5.0

The lady that help me was excellent professional friendly

Myrna S.  |  First Impressions 
Rating:
3.0

I expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.

Jacqlene V.  |  First Impressions 
Rating:
5.0

Great job and keep up the great work.

Taylor W.  |  First Impressions 
Rating:
5.0

I will definitely be returning to UHAUL. Service was absolutely wonderful!

Jessica C.  |  First Impressions 
Rating:
5.0

Always very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.

Gina B.  |  Overall Experience 
Rating:
3.0

If someone moves out early unit should be prorated

Maureen S.  |  Overall Experience 
Rating:
5.0

Very friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Thank you.

Raymond S.  |  Overall Experience 
Rating:
1.0

Uhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.

Francia A.  |  Overall Experience 
Rating:
2.0

The staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative

Gerijo M.  |  Overall Experience 
Rating:
5.0

No comments at this time!!!!!

Ken T.  |  Overall Experience 
Rating:
1.0

Paid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.

Randy S.  |  Overall Experience 
Rating:
5.0

Thank you. We felt secure leaving our belongings here.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer focused service

Jim H.  |  First Impressions 
Rating:
5.0

Excellent service, friendly staff and always clean I’m definitely recommended.

Alma C.  |  Overall Experience 
Rating:
5.0

Great to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.

BOB M.  |  Overall Experience 
Rating:
5.0

It’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount

GENISA D.  |  Overall Experience 
Rating:
4.0

E

JAY C.  |  Overall Experience 
Rating:
5.0

pleasant to speak to the people that helped me and a very courteous.

John f.  |  First Impressions 
Rating:
1.0

My feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem

Andrea p.  |  Overall Experience 
Rating:
5.0

Thank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.

Gina M.  |  Overall Experience 
Rating:
1.0

I went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager

Andrea p.  |  First Impressions 
Rating:
5.0

Very pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.

Kenneth K.  |  Overall Experience 
Rating:
5.0

Very professional group

ABEL Y.  |  First Impressions 
Rating:
5.0

Keep up the good work

phillip g.  |  Overall Experience 
Rating:
5.0

Good service

Eddy F.  |  First Impressions 
Rating:
5.0

The employee we worked with was very helpful and stayed late with us to explain the move in process!

lauren f.  |  First Impressions 
Rating:
5.0

The staffing is always smiling and happy to help out I love it

Senatralee J.  |  Overall Experience 
Rating:
5.0

Very good

Robert K.  |  First Impressions 
Rating:
2.0

My son's 2,000.00 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65.00 per month and end up with moldy stores items.

Robin W.  |  Overall Experience 
Rating:
4.0

Satisfied

TATIANA V.  |  Overall Experience 
Rating:
5.0

Thank you

Laura T.  |  Overall Experience 
Rating:
1.0

I will never go through uhaul moving and storage again.

Frank C.  |  First Impressions 
Rating:
5.0

Great customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.

Kathryn M.  |  Overall Experience 
Rating:
5.0

It was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .

Julianna G.  |  First Impressions 
Rating:
4.0

The staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.

deena h.  |  First Impressions 
Rating:
1.0

I was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want

Janay K.  |  First Impressions 
Rating:
4.0

It was a good experience

Joseph C.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and didn't hesitate to help.

Tyallen P.  |  Overall Experience 
Rating:
5.0

Process was quick and efficient. Staff was friendly and knowledgeable.

Andrew C.  |  First Impressions 
Rating:
5.0

Customer service was exceptional!

rebbeca s.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Richard F.  |  First Impressions 
Rating:
5.0

Excellent customer service

brian g.  |  Overall Experience 
Rating:
4.0

Had the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional

PETER S.  |  Overall Experience 
Rating:
5.0

Was very satisfied with the service I received

Mary Jo W.  |  Reservation 
Rating:
5.0

Excellent service

dorothy r.  |  Overall Experience 
Rating:
5.0

Great, friendly service.

Jeff A.  |  Reservation 
Rating:
5.0

The entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,

Allen H.  |  Reservation 
Rating:
4.0

Great group of guys working this site! Thanks for the years of support!

KENNY G.  |  Overall Experience 
Rating:
5.0

Very clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.

MICHAEL C.  |  Overall Experience 
Rating:
2.0

The new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.

DANIELLE M.  |  Overall Experience 
Rating:
4.0

The facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.

Nicole C.  |  Overall Experience 
Rating:
4.0

Great facility and service.....

phillip g.  |  Reservation 
Rating:
5.0

Great experience

Navienne D.  |  Overall Experience 
Rating:
3.0

First two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.

JEANNE K.  |  Overall Experience 
Rating:
5.0

This was the best place for my stored goods. I was very satisfied, thanks !

Laura R.  |  Overall Experience 
Rating:
3.0

.

Janet C.  |  Overall Experience 
Rating:
4.0

Clean interior and efficient staff.

JOHN L.  |  Reservation 
Rating:
5.0

My friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15’ cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.

Darrell H.  |  Reservation 
Rating:
3.0

The place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.

Joanna R.  |  Overall Experience 
Rating:
5.0

Great staff members Very friendly

Leonardo R.  |  Overall Experience 
Rating:
5.0

All employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..

Joe P.  |  Overall Experience 
Rating:
1.0

I feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging

Nikesha P.  |  Overall Experience 
Rating:
3.0

Attitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn’t, she gave me a nasty attitude and told me she watched me on camera—little bit of a weird cmnt

Caitlin R.  |  Overall Experience 
Rating:
5.0

Professional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.

Alexander M.  |  Reservation 
Rating:
3.0

DEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.

marianne o.  |  Reservation 
Rating:
1.0

The Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.

JENNIFER M.  |  Overall Experience 
Rating:
5.0

Great service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.

MARK C.  |  Overall Experience 
Rating:
1.0

Management lacks ability to do assignments.

Everton B.  |  Overall Experience 
Rating:
5.0

Staff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone

Angelo C.  |  Overall Experience 
Rating:
1.0

New staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .

IAN R.  |  Overall Experience 
Rating:
5.0

Loved it except the door was hard to open sometimes

Patricia F.  |  Overall Experience 
Rating:
5.0

Everyone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!

CHRIS D.  |  Overall Experience 
No reviews have been submitted for this location.

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