Customer Reviews for U-Haul Moving & Storage of Newark

3,131 comentarios

1801 N 21st St   Newark, OH 43055
(S Of St Rt 13)

(740) 366-7321

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(740) 366-7321

1801 N 21st St
Newark, OH 43055
(S Of St Rt 13)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Your employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You're going to want to keep him!

Sue R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN T. 
Clasificación:
5.0

Very professional, kind and courteous.

Sheila R. 
Clasificación:
4.0

He explained to me that I would not get refunded the money back when I stayed under my mile usage, I put to much fuel into the truck when it was returned, he informed me that uhall will not refund the money because it was a one way trip.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
4.0

The employees were amazing. Very helpful and a pleasure to work with.

Torri N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

Zachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul

Bonnie W.  |  Overall Experience 
Clasificación:
5.0

Great experience during the pick-up, and drop off! Very present attended!

Jonathan S. 
Clasificación:
5.0

This location is the best.

Steven K. 
Clasificación:
4.0

The cab of pickup could have been cleaner

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
3.0

My comment is not about this location but instead Paul in scheduling based in Columbus OH (614-300-1558). I want to give Paul recognition for being customer focused and helpful. When I was first transferred to Paul, I had already been on the phone for over an hour and transferred from dept to dept with no resolution or ownership. Paul quickly diffused the situation, listened to my concerns, identified the issue and worked promptly to resolve it. It is employees like Paul that will cause me to use Uhaul again despite the issues experienced during this rental.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
1.0

Because I didn't go in and get a receipt or timestamp I just cleaned my truck dropped it off and handed over the key I was charged an additional day and I only have this truck for maybe 7 or 8 hours rented it and returned it all in one day I call customer service they tell me they make a note of it and to wait 3 days so I'm sure I'll probably not get my money back would definitely not use you all again and not recommend to any friends and family

Damien W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark d.  |  Overall Experience 
Clasificación:
4.0

When I Picked up the truck the sales person indicated on the sheet what the fuel level was, I failed to look at the gage before i left. I stopped and put 4 gallons of fuel in the truck and returned it. when they checked me they said i owed $15 for 3 gallons to bring it back to where it should be. However i only drove 48 miles, therefore the fuel level must have been much lower than originally estimated. I guess i will to be a little more diligent the next time. Thanks John Spencer

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
3.0

brought back equipment after close and was charged for another day. Would have kept it for the full 24 hours, if would have known that.

Michael H. 
Clasificación:
4.0

My only complaint was at the end when the gentleman checked the mileage on the truck, he said I would owe $57 and something. But I was still charge $66.

Marjorie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H.  |  First Impressions 
Clasificación:
2.0

My problem wasn't with the pickup or drop off locations. It was the overall experience. I called the 1-800 number to reserve a 10ft truck where I needed it. While driving to the location they gave me. First, they redirected me to another area 55 miles away. Since I really needed to rent this truck, I went the 55 miles picked up the truck drove back. They only allow you 125 miles with their plans. So after loading the truck, I had to drive to my final destination, which was 104 miles away. So I already knew I would be going over their mileage cap, which I think is ridiculous considering I was going to a U-Haul near the location I was currently at but then had to drive farther away to get a truck. They offered me the insurance plan for $14.00. That was it. It made it seem like that would take all coverage. There is an additional $5 charge in case you lock the keys in the truck. Not being informed of this, my party accidentally left the keys in the truck. We had to wait at a gas station for over 3 hours for a locksmith that charged an additional $75 to unlock the truck. U-Haul said they couldn't do anything because I didn't pay a $5 fee when I picked up the truck. My subsequent complaint is about the refueling. I understand that when I am given a truck at a 5/8 a tank, I need to refill it to a 5/8 a tank. Since that is pretty hard to gauge when filling up a truck, I filled it, $80 later. I go to drop off the truck. The person informs me that I went over their mileage, so I must pay for the rest. I said I understood that, but I filled up the tank. There is nothing they can do about that but thank you. So they charged my card for another additional $30. So I am wondering if I would have just dropped off the truck without refilling and just paid them to do it and the extra miles if I would have saved any money. Probably not… Worst experience with a moving company ever!

kerie N. 
Clasificación:
5.0

All have great customer service experience. They make sure your taken care of.

Cathy N. 
Clasificación:
5.0

When I brought the truck back, one guy meet me at the driver's door and another was mopping the back. Both guys were on it, fast transaction fast service just what I needed. Who ever those two guys are they need a raise.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac M. 
Clasificación:
4.0

Very easy experience. Wished we would of used u last time we moved! ðŸ'

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L.  |  Overall Experience 
Clasificación:
5.0

Best thing is to try to talk to the people running the 21st street location to make a reservation. They are excellent! The National call center line however is terrible.

Ricky S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Zachariah/Zach provided exceptional customer service.

Rod E. 
Clasificación:
4.0

Phone system is not the best for clients. Can never reach someone in the location.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb S. 
Clasificación:
3.0

The turn signal lights didn't work. The rep told me this when I was signing the paperwork to take the trailer. She said “just be careful”. This was obviously a concern the whole time we had the trailer. I asked for a substitute that didn't have issues and none were available. This was a huge concern

Carl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

Nothing staff did a great job getting me in and out in a timely manner.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  First Impressions 
Clasificación:
5.0

Zack went above and beyond to make sure we had the correct size hitch for our rental. I appreciate the excellent care. Gracias.

Joan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry T. 
Clasificación:
5.0

Perfect! Associates are great!

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
2.0

The radio and clock weren't working when I picked up the truck. Then the battery went dead. That should probably have been an indicator that the battery was low. The back door was also harder to open than any Uhaul truck I've ever rented.

Dennis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS V. 
Clasificación:
5.0

The rental was quick and easy to pick up and drop off.

Amy M. 
Clasificación:
5.0

The staff was very friendly and helpful. I was very pleased

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynsey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS D. 
Clasificación:
5.0

Nothing - it was all quick and easy.

Cynthia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WIlliam D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIR N. 
Clasificación:
5.0

Friendly and helpful. Great experience

Douglas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

Great Service!

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas T. 
Clasificación:
5.0

After hours on-line check-in was a little weird, but I suppose it beat paying the $20.00 "convenience fee" the next day.

William D. 
Clasificación:
5.0

The only reason I would not recommend to a friend is because it is not the closest location to me but it is the location that could do my work the fastest. Otherwise they were helpful and efficient and completed my work in a reasonable time. I would recommend them to a friend in their area.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward K. 
Clasificación:
5.0

The staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.

Cathy M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel Z.  |  Overall Experience 
Clasificación:
5.0

I have used this location many times since living in Newark. I have rented trucks and trailers, with out any problems. The employees are always on it and have never had any issues with their services.

Myron G. 
Clasificación:
1.0

Your trailer was subpar you should pay me for hauling it to Ohio

lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renae B.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly, knowledgeable and helpful. Would recommend using this site for U-HAUL rentals and storage.

JOHN L. 
Clasificación:
5.0

Just keep on doing what you are doing your Service was Great 👍

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Workers went above and beyond for us. Thank you so much!

Cathy M. 
Clasificación:
2.0

Employees didn't know what they were doing , kept trying to tell me there was millage charge on a car transport trailer . Imputed wrong drop off location. Trailer hooked up to my truck was parked so close to another trailer that I dragged on the other trailer when pulling out. There was a flat tire on that side that I didn't see till I got home . Had to wait 2 hrs for road side to come change the tire . Sent me a drop off location a hr and a half out of the way due to the wrong input of the drop off town .

Matthew G. 
Clasificación:
5.0

The equipment was ready right on time with no waiting. The agent went out of her way to find everything I wanted to rent. I had no problems with the vehicle while on the road. The return of the equipment went just as quickly and with no problems.

Rachel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant R. 
Clasificación:
5.0

Fast service and and staff is very courteous . Great experience.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
3.0

The drop-off process 24/7 was confusing. The app didn't work / share my location. I was lucky to have a friend with me because it worked on her phone but not mine. Then we wandered around forever trying to find the key drop. It was not well marked for people to find.

April W. 
Clasificación:
1.0

Very Friendly. Great location. The advertised 6x12 trailer was not 6x12 due to the opening. I couldn't use it, and because I had to borrow another trailer and return it, I was late returning the Uhaul trailer. I ended up paying for 2 days on a trailer that honestly sat in my yard for the period of time that I had it.

Aaron L. 
Clasificación:
5.0

We reserved the van a week ahead. Arrived at agreed time and were out very speedily. Drove a brand new van. Brought it back and within 5-10 minutes we were in our car driving home! Wonderful experience. Would do it again if needed.

George C. 
Clasificación:
5.0

When I telephoned your 1-800 phone number for information on renting a trailer your representative convinced me to reserve a trailer for my move. I am so glad that I reserved at that time. It allowed me to focus on the many other things that needed to be done prior to the move.

Stanley K. 
Clasificación:
3.0

Costs are high. It cost 99 cents a mile yet you still have to fill the truck back to original fuel levels. On top of that there is a daily fee. Between the daily fee and the 99 cent per mile gas should be well covered. I find this obscure as I a pilot can rent a plane fly anywhere and only pay the hourly fee which includes fuel.

Garrett T. 
Clasificación:
5.0

It would be nice to start with a full tank but I loved the estimate of how much gas I would need to put in to get to the required level.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Personnel are excellent. Fast and courteous service, which is always excellent. They are my go to U-Haul supplier. Equipment is always ready and clean. Great people to work with. Gracias.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jason t.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.

Jeff S.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff and quick and straight forward reservation and move in process.

Troy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

Nice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.

CURTIS B.  |  Overall Experience 
Clasificación:
1.0

When wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!

Luis And Zoey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M.  |  Overall Experience 
Clasificación:
3.0

I received a smaller unit than I reserved. This should have been mentioned during the contracting process.

MELINDA M.  |  First Impressions 
Clasificación:
5.0

We were supposed to be given 24 hour access but when we went to put stuff back. We were denied access. But everything was great other than that

Rob P.  |  First Impressions 
Clasificación:
5.0

Becca was very helpful.

Dawn W.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Douglas L.  |  First Impressions 
Clasificación:
3.0

Overall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.

allyson g.  |  First Impressions 
Clasificación:
2.0

Rob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.

ZACH C.  |  Overall Experience 
Clasificación:
5.0

A great place to rent a storage unit!!

TONYA H.  |  Overall Experience 
Clasificación:
5.0

They have helped me out a lot and I thank you

zach c.  |  First Impressions 
Clasificación:
1.0

It took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.

CANDICE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

spencer W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nick s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna F.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.

anne h.  |  First Impressions 
Clasificación:
1.0

I did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.

Jordan e.  |  First Impressions 
Clasificación:
5.0

🤠

brian b.  |  First Impressions 
Clasificación:
5.0

It was a quick process.

Bonnie W.  |  First Impressions 
Clasificación:
5.0

The customer service was awesome they went above and beyond

Melissa B.  |  First Impressions 
Clasificación:
4.0

I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

Travis L.  |  First Impressions 
Clasificación:
3.0

The staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.

ELIZABETH R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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