Customer Reviews for U-Haul Moving & Storage of New River

2,251 comentarios

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JEANINE L.  |  Overall Experience 
Clasificación:
5.0

Good service

Henok T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominic C. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry W. 
Clasificación:
4.0

All is well!

Quincy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  Overall Experience 
Clasificación:
2.0

I was told that truck was going to be check first thing in the morning but it never happen they call my wife early tell her I never returned that I rented truck It was very stressful I was driving my semi truck to Washington DC to make my last delivery

Carlo G. 
Clasificación:
3.0

Drop off was a little confusing, but one call to Shane at the Sample Road location and everything was taken care of. Can't say enough about our experience with her.

Lorilei C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY M. 
Clasificación:
5.0

super easy drop off. i even dropped if off a day earlier than expected and no issues.

Dawn W. 
Clasificación:
5.0

Has nothing to do with drop off location but the truck needs a lot of maintenance. Pulls to right, needs an alignment. Front end shacks at 70mph. Serpentine belt squealed a lot and the cargo box leaked and got my mattress wet. NO CRUISE CONTROL my foot was killing me after 500 miles.

Otis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
4.0

Fast paced location and somewhat understaffed. But friendly staff.

Justin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen V.  |  First Impressions 
Clasificación:
3.0

2nd time we rented. Both times truck did not have working AC and they did not have requested equipment.

Kimberly H. 
Clasificación:
4.0

I was unexpectedly charged more for the rental, above and beyond the extra mileage, than the stated quote I received when I ordered the truck online. I was told that the quote is only an estimate for the rental fee. I have rented uhaul previously and did not have that experience.

JODY R. 
Clasificación:
5.0

solid staff. solid equipment and solid service. 10/10

Dewayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany K. 
Clasificación:
5.0

Extraordinario servicio al cliente

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
2.0

Hard to get help from the staff as they were talking to friends. Staff couldn't find my prepaid corporate reservation and made no effort to help. Next day when Uhaul corporate reached out the staff just made and excuse for what was really just a lack of customer service

Jason G. 
Clasificación:
3.0

El cliente no dejó un comentario.

douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse W. 
Clasificación:
2.0

Inconvenient pickup location different from one requested. Also, truck requested not available. Charged for additional mileage. Not a great experience using Uhual.

Patrick F. 
Clasificación:
5.0

The lady was great knew what she was talking about and very pleasant to deal with Great Job!!!!!

Andrew E. 
Clasificación:
5.0

The blinkers on the trailer I picked up stopped working half way through my move to Massachusetts

Kristin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denice M. 
Clasificación:
4.0

Everything is fine I got my trailer no problem

John M. 
Clasificación:
5.0

Too many other smaller franchisees ill prepared to render satisfactory customer service. They are not sufficiently trained and in many locations only one person is designated to handle U-haul customers. The above location was great and very helpful.

Horace T. 
Clasificación:
5.0

The young men in the office were very polite and helpful

Kimberly B. 
Clasificación:
3.0

Small space, hard to pull truck and transport trailer in. Ended up being on other side of the road of a busy intersection. Since my truck and auto transport ended up being on separate reservations they had a harder time finding my info.

Kayla D. 
Clasificación:
3.0

Since my truck and auto transport were on separate orders they for some reason had a hard time finding me. I arrived about 20 minutes after my drop off time due to busy intersection and traffic. Luckily the lady didn't charge me for another day which I appreciated.

Kayla D. 
Clasificación:
5.0

The staff here was awesome! There was an issue with the equipment and they went way out of their way to fix things. The manager even called separately to apologize but her staff was already amazing! Thank you so much!

Julie C. 
Clasificación:
5.0

Quick in & out service

Ralph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
2.0

One of the employees was extremely rude.

DALTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

N/C

DALTON H. 
Clasificación:
4.0

I think a courtesy to give people a disclaimer way before making a complete reservation & complete purchase for a tow dolly that it would cost extra money for a staff member to hook your car onto the transport. & this is for the contact center not the store

Jaynisa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie R. 
Clasificación:
5.0

They told me their manager would be contacting me to discuss a refund on my rental.. this has not happened. I need to contact them. Otherwise the staff was super helpful when I dropped the trailer off

John F. 
Clasificación:
5.0

Everything from reservation, pick up, customer service and drop off went very well.

michael G. 
Clasificación:
4.0

See above. Know the equipment and communication with other employees would be very helpful

amber C. 
Clasificación:
1.0

This place logged me in as a return and charged me $1 for not bringing blankets back. I never set foot there. I basically had a trailer with no drop off location set. Called main uhaul line who couldn't help. NC uhaul wouldn't answer phone. Jacksonville location said they would sort it out and never called me back or refund my $1. After 2 days I gave up and returned trailer to New Bern moving and storage on MLK drive. No questions from them, I just snitched. They said how was the trailer I said fine except no one wants it back. He said I'll take it. I said perfect, good bye! I felt like I was trying to help uhaul and uhaul wasn't helping me. Customer no service. Take my $1. Pathetic.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P. 
Clasificación:
5.0

The staff was very helpful and courteous! They answered all my questions and quickly got me on my way! I would definitely recommend this facility to any friends and family that are in need of a moving truck or trailer. When I googled U-haul for the area, the first place that popped up was A-1 self storage 1835 Lejeune Blvd. Unfortunately the person who answered the phone was very unhelpful and condescending so they did not get my business. Thankfully, I called around and found the folks at 425 S Marine Blvd! Thank you again to this wonderful group for helping to make my moving experience a positive one!

Roy S. 
Clasificación:
3.0

The truck smelled terrible of cigarette smoke

Brittany C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

Easy to get in and out of. Made self drop-off easy.

Joey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L.  |  First Impressions 
Clasificación:
1.0

The uhaul was nasty and the dolly in the back was not strapped. There were used cups in the uhaul and dirty towels. When I returned the uhaul I informed the workers that the dolly was never strapped and the uhaul was not cleaned before I used it. The tolls me I was good and could leave. Days later they charged me for the dolly which I did not use at all and was extremely rude when I called to ask about the charge. They hung up on me.

Rashaad W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRECK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
5.0

Helpful and kind staff.

Paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSANDRA R. 
Clasificación:
2.0

I Was suppose to g et a 1/4 tank of gas when I picked up the 15ft rental truck Got truck with zero gas - about 40 miles left. I was told TOO BAD When I dropped truck off in Jacksonville NC & returned it with 1/4 tank of gas as per contract, I asked for refund for the gas. I was told UHAUL thanks you for your donation

Charles W. 
Clasificación:
3.0

A lot of logistical problems. I reserved a 26' truck for Saturday along with movers. They called me the day before and said they didn't have any trucks available for Saturday and had to switch it to Sunday. I had to cancel the movers because they had no availability Sunday. When I arrived to the location Sunday it was closed and when they finally opened they said they had no reservations for us and they had changed locations on us without any email or call.

Mariana A. 
Clasificación:
5.0

The customer service was outstanding, quick. .friendly and .very responsive !!!

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda R. 
Clasificación:
1.0

I was giving the wrong storage space after I set up reservations with uhaul in Columbia SC. When I arrived at 425 s Marine blvd the staff was very friendly and try to do their best to accommodate me.i travel five hours to get my items and get there and have no room to store it.it has costed me more money with the inconvenience that u-haul has caused the unit that I'm in now I can't afford to keep it there now I have to borrow money to get it out.i have had a bad experience with the company I wouldn't recommend no one .

SHELIA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

Our online experience was confusing. We were rerouted to another store due to equipment availability. Our online pickup info was not correct for the new location. Lucky the store was open on a Sunday and they were very helpful.

TOBY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis K. 
Clasificación:
5.0

Super nice people at this location. Very easy to deal with. Everything went well.

James A. 
Clasificación:
3.0

Truck cab was dirty and stunk. Found a pistol in-between the driver and middle seat.

Christopher M. 
Clasificación:
5.0

Only 1 employee working and busy location

Ariana R. 
Clasificación:
1.0

I feel VERY EXPLOITED by U-Haul. I have used U-HAUL several times each year for a variety of purposes, but I will refrain from that now. I shopped for a moving truck, and found that Budget's $850 fee for a week of a 16-foot truck, going 2000 miles was far better than U-Haul's $1500 fee, for a comparable truck at the time, location and distance. However, I determined late that I needed a little more capacity, and larger trucks were either not available, or far more expensive (more than $3000). I did find that I could get a 12 ft closed trailer from U-Haul, and the Budget truck had a good hitch and towing capacity, so I thought I had my problem of 27 medium boxes solved. But NO, first the manager of the U-Haul location claimed he could not rent a trailer to a Budget truck operator, but after he called headquarters, he learned he was allowed to. However, then we learned where the real glitch was. The electrical connections between the Budget Truck and the U-Haul trailer were in-compatible, and while U-Haul has many adapters (I use one on my Dodge Durango regularly), it does not have the adapter for the Budget truck, which needs 4 wires to be slipped into 4 distinct slots. So I was unable to add that needed moving capacity for the $440 the trailer was supposed to cost, and I had to quickly find another 250 Cu-Ft of moving capacity somewhere? Of course, the only solution was U-Haul, but it was a $2800 stupid U-Box. So because U-Haul doesn;'t, or won't have an adapter for a Budget Truck to their trailers, they could gouge me for another $2400, doubliing my total moving costs, including truck, hotels, meals, gas, etc. So you should warn all your next customers that you plan to gouge them by having very expensive trucks (nearly twice what Budget charged) and trailers that are electrically incompatible with Budget, preventing the addition of a little more moving capacity, unless you have already overpaid for a U-Haul truck.

Mark V. 
Clasificación:
4.0

I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.

Chonita W.  |  Overall Experience 
Clasificación:
5.0

We appreciate that the fact that we had returned the truck clean was acknowledged.

Ricardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R. 
Clasificación:
5.0

Great customer service. The gentleman who opened was super polite and helpful even though he was extremely busy!

Christina L. 
Clasificación:
5.0

Great location. They were open for my parents return around 7pm which we didn't expect but was so glad they were. He explained the return details well and let us know that everything was fine and we may even receive a partial refund for mileage/gas!

Tasha G. 
Clasificación:
1.0

The workers there attached the tow dolly to my truck. And loaded my car onto the dolly. They failed to release the parking brake on my car. I got maybe a 1/4 mile down the road and noticed smoke coming from my car. I pulled over and that is when I found the brake still engaged on my car. Uhaul REFUSED to offer me any help. I had to call AAA to switch out my tire. Their negligence cost me a brand new tire ruined. A night at a local motel along with the added expense there. I had to wait until the next day to have a new non matching tire mounted. Now I have to buy a new matching tire. I'm out about $700 bucks.

Mike S. 
Clasificación:
5.0

Friendly and professional- simple turn-in process.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

Never had a bad experience with this site.

George T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

Very busy day with returning equipment. Staff very friendly and helpful. Made it easy.

Robert O. 
Clasificación:
5.0

Brad was very helpful. This isn't the first time I've used this location and he is always very friendly and helpful.

STACIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
2.0

My overall experience with Uhaul was poor. It felt as if the workers could not care less about my business and me spending my hard earned money with uhaul. I ordered a 20 ft truck with a trailer and have to drive almost 40 miles out of the way to pick up the trailer. At the same time I was not offered a dedication in gas/mileage for the travel. I also called other companies and was quoted prices far cheaper than what uhaul was “willing” to offer. Because of this I canceled my uhaul and order front a cheaper company with better rates and better costumer service. I would not recommend uhaul to a friend based off of my experience and the prices.

deondra I. 
Clasificación:
1.0

This was probably the worst experience I had using uhaul. This location was very unpleasant and unprepared. I called to have my reservation rescheduled, which was confirmed. Only to find out the reservation was canceled. When I finally got through to traffic to get a new Uhaul I was told my reservation would be at 9 but show up at 9:30 to give the workers time to clean the Uhaul. I then received a call at 9:03 with them sarcastically asking if I knew I had a reservation at 9 and that I was late. Communication throughout this company is terrible. I was scheduled for a one way Uhaul in a different state and the original drop off location was a abandoned building and had a number that was disconnected. I then call this location back only to be put on hold for 15 minutes and then when I called back I had no answer. I had to travel an extra 20 mins to find a new Uhaul location that was willing to help and take the truck. Something that can be done to improve for the next customer is properly train your employees and make sure there is enough help so that the phones can get answered.

Jamesha G. 
Clasificación:
5.0

Nice doing business with you 👍

Dave H. 
Clasificación:
4.0

Probably the best in the area. Fairly quick in terms of getting me unhooked and setting the trailer down. I was in and out fairly quickly and it wasn't a problem at all.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumithran R. 
Clasificación:
5.0

N/C

Sonya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huelando H. 
Clasificación:
3.0

My experience all around was negative. For what you charge the customer should be getting items that work.

Shane H. 
Clasificación:
5.0

Drop off was very quick and easy. No issues at all. Very well organized. In and out! Thank you!

TIMOTHY G. 
Clasificación:
1.0

This location neglected to notice the uhaul didn't have working car charging ports. I assume you do some kind of inspection before saying the uhaul is okay to rent. I realized this 6 hours into my 13 hour drive to TN. 5 months pregnant a dead cell phone which was my gps and I was stranded. Thank god for my car being on an auto transport I got out on the busy highway at night and turned my car on to charge my phone. I had to repeat this process numerous times which was very dangerous all because you failed to do the proper inspection. And no I couldn't go to a gas station and go in to charge my phone because I have my animals with me. It was the worst experience of my life.

Emily F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lisa b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breya W.  |  First Impressions 
Clasificación:
5.0

Huge heart team couldn't have done it without them such welcoming group.

CASSAUNDRA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julious H.  |  Overall Experience 
Clasificación:
4.0

Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting payment

MYRA B.  |  First Impressions 
Clasificación:
5.0

The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.

BARRINGTONANTHON W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janaysia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennah E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

maria t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRINGTONANTHON W.  |  First Impressions 
Clasificación:
5.0

The manager is awesome.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby B.  |  Overall Experience 
Clasificación:
4.0

The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.

cynthia c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious t.  |  First Impressions 
Clasificación:
3.0

My things were infested with bugs which we didn’t have prior

KARIDA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON C.  |  Overall Experience 
Clasificación:
4.0

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Cathryn B.  |  First Impressions 
Clasificación:
5.0

Amazing and friendly

Marlon Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla Q.  |  Overall Experience 
Clasificación:
4.0

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

my family and I was treated great

Letishia W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D.  |  Overall Experience 
Clasificación:
4.0

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Dorian K.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

James S.  |  Overall Experience 
Clasificación:
5.0

Extremely polite and helpful staff.

Richard E.  |  First Impressions 
Clasificación:
5.0

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Antoinette M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

omar j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jynelle M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ava F.  |  Overall Experience 
Clasificación:
3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher t.  |  Overall Experience 
Clasificación:
5.0

employees always super helpful and there’s pretty much always been what i needed on hand

christian r.  |  First Impressions 
Clasificación:
1.0

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn't getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else's name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Grace H.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly and nice thanks

Amanda R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna B.  |  First Impressions 
Clasificación:
5.0

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. ¡Gracias!

James P.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful staff.

Malinda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie J.  |  First Impressions 
Clasificación:
4.0

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Shania C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip d.  |  Overall Experience 
Clasificación:
3.0

Bill amounts were inconsistent.

Jaime R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennie Joe S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan K.  |  Online Move In 
Clasificación:
5.0

I am impressed with how easy it was to do business with Uhaul

Calvin J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina S.  |  First Impressions 
Clasificación:
5.0

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). ¡Gracias de nuevo!

DANIELLE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lianne F.  |  Overall Experience 
Clasificación:
1.0

I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Walter B.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful

gary s.  |  First Impressions 
Clasificación:
5.0

Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

Carolyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kendra l.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service!

BERNADETTE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON J.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

michael g.  |  Overall Experience 
Clasificación:
5.0

I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Regina P.  |  Overall Experience 
Clasificación:
3.0

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Sophie P.  |  Overall Experience 
Clasificación:
5.0

So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Delores D.  |  Overall Experience 
Clasificación:
5.0

Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Heather H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette A.  |  Overall Experience 
Clasificación:
3.0

While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

The only place we use to store items!

John S.  |  Overall Experience 
Clasificación:
5.0

Good customer service. Very helpful.

Antoinette M.  |  First Impressions 
Clasificación:
5.0

Very well maintained and clean facility.

BERNARD R.  |  Overall Experience 
Clasificación:
5.0

Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.

Deborah A.  |  Overall Experience 
Clasificación:
2.0

My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

Ternita E.  |  Overall Experience 
Clasificación:
5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne R.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

nathane b.  |  Overall Experience 
Clasificación:
5.0

Jenn is awesome!!

keith W.  |  Overall Experience 
Clasificación:
5.0

Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

landon s.  |  First Impressions 
Clasificación:
3.0

The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Leonardo J.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and respectful

Rosangelica H.  |  First Impressions 
Clasificación:
5.0

Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

Chad H.  |  First Impressions 
Clasificación:
5.0

The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

Great place

Rich M.  |  Overall Experience 
Clasificación:
5.0

They answered all my questions and gave me good advice!

Suzette A.  |  First Impressions 
Clasificación:
5.0

Your staff is outstanding!

Christopher S.  |  First Impressions 
Clasificación:
3.0

I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

Chyna B.  |  Overall Experience 
Clasificación:
5.0

Excellent service!I relocated here from New York and they were very helpful with my situation.

cory m.  |  First Impressions 
Clasificación:
3.0

Good facility, always a busy office.

GEOFFREY H.  |  Overall Experience 
Clasificación:
5.0

I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

Julie K.  |  Overall Experience 
Clasificación:
5.0

Very nice overall

stella l.  |  Overall Experience 
Clasificación:
5.0

Extremely friendly and helpful

Lynn r.  |  Overall Experience 
Clasificación:
5.0

Great friendly staff. Convenient and affordable.

Deborah A.  |  First Impressions 
Clasificación:
5.0

Great place!

JOHN S.  |  Overall Experience 
Clasificación:
5.0

I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

antoinette g.  |  First Impressions 
Clasificación:
5.0

John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

aaron m.  |  First Impressions 
Clasificación:
5.0

Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

ken g.  |  First Impressions 
Clasificación:
4.0

I think the insurance cost per month is a little high.

Emily F.  |  Overall Experience 
Clasificación:
5.0

Clean, helpful employees.

Elric B.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond. Manager and staff are great. 5 thumbs up.

Edward T.  |  Overall Experience 
Clasificación:
4.0

They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Patricia b.  |  Overall Experience 
Clasificación:
1.0

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Amanda O.  |  Overall Experience 
Clasificación:
5.0

This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I'd recommend this place to anyone!

Orlando C.  |  Overall Experience 
Clasificación:
5.0

good job, thanks

Carolyn P.  |  Overall Experience 
Clasificación:
4.0

Good service