El cliente no dejó un comentario.Alexis K.
Customer Reviews for U-Haul Moving & Storage of New River
Jacksonville, NC 28540
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Super nice people at this location. Very easy to deal with. Everything went well.James A.
Truck cab was dirty and stunk. Found a pistol in-between the driver and middle seat.Christopher M.
Only 1 employee working and busy locationAriana R.
I feel VERY EXPLOITED by U-Haul. I have used U-HAUL several times each year for a variety of purposes, but I will refrain from that now. I shopped for a moving truck, and found that Budget's $850 fee for a week of a 16-foot truck, going 2000 miles was far better than U-Haul's $1500 fee, for a comparable truck at the time, location and distance. However, I determined late that I needed a little more capacity, and larger trucks were either not available, or far more expensive (more than $3000). I did find that I could get a 12 ft closed trailer from U-Haul, and the Budget truck had a good hitch and towing capacity, so I thought I had my problem of 27 medium boxes solved. But NO, first the manager of the U-Haul location claimed he could not rent a trailer to a Budget truck operator, but after he called headquarters, he learned he was allowed to. However, then we learned where the real glitch was. The electrical connections between the Budget Truck and the U-Haul trailer were in-compatible, and while U-Haul has many adapters (I use one on my Dodge Durango regularly), it does not have the adapter for the Budget truck, which needs 4 wires to be slipped into 4 distinct slots. So I was unable to add that needed moving capacity for the $440 the trailer was supposed to cost, and I had to quickly find another 250 Cu-Ft of moving capacity somewhere? Of course, the only solution was U-Haul, but it was a $2800 stupid U-Box. So because U-Haul doesn;'t, or won't have an adapter for a Budget Truck to their trailers, they could gouge me for another $2400, doubliing my total moving costs, including truck, hotels, meals, gas, etc. So you should warn all your next customers that you plan to gouge them by having very expensive trucks (nearly twice what Budget charged) and trailers that are electrically incompatible with Budget, preventing the addition of a little more moving capacity, unless you have already overpaid for a U-Haul truck.Mark V.
I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.Chonita W. | Overall Experience
We appreciate that the fact that we had returned the truck clean was acknowledged.Ricardo C.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Maria R.
Great customer service. The gentleman who opened was super polite and helpful even though he was extremely busy!Christina L.
Great location. They were open for my parents return around 7pm which we didn't expect but was so glad they were. He explained the return details well and let us know that everything was fine and we may even receive a partial refund for mileage/gas!Tasha G.
The workers there attached the tow dolly to my truck. And loaded my car onto the dolly. They failed to release the parking brake on my car. I got maybe a 1/4 mile down the road and noticed smoke coming from my car. I pulled over and that is when I found the brake still engaged on my car. Uhaul REFUSED to offer me any help. I had to call AAA to switch out my tire. Their negligence cost me a brand new tire ruined. A night at a local motel along with the added expense there. I had to wait until the next day to have a new non matching tire mounted. Now I have to buy a new matching tire. I'm out about $700 bucks.Mike S.
Friendly and professional- simple turn-in process.Donald B.
El cliente no dejó un comentario.William M. | Overall Experience
Never had a bad experience with this site.George T.
El cliente no dejó un comentario.ryan B.
El cliente no dejó un comentario.Tony E.
El cliente no dejó un comentario.James H.
Very busy day with returning equipment. Staff very friendly and helpful. Made it easy.Robert O.
Brad was very helpful. This isn't the first time I've used this location and he is always very friendly and helpful.STACIE M.
El cliente no dejó un comentario.David S.
My overall experience with Uhaul was poor. It felt as if the workers could not care less about my business and me spending my hard earned money with uhaul. I ordered a 20 ft truck with a trailer and have to drive almost 40 miles out of the way to pick up the trailer. At the same time I was not offered a dedication in gas/mileage for the travel. I also called other companies and was quoted prices far cheaper than what uhaul was â€œwillingâ€ to offer. Because of this I canceled my uhaul and order front a cheaper company with better rates and better costumer service. I would not recommend uhaul to a friend based off of my experience and the prices.deondra I.
This was probably the worst experience I had using uhaul. This location was very unpleasant and unprepared. I called to have my reservation rescheduled, which was confirmed. Only to find out the reservation was canceled. When I finally got through to traffic to get a new Uhaul I was told my reservation would be at 9 but show up at 9:30 to give the workers time to clean the Uhaul. I then received a call at 9:03 with them sarcastically asking if I knew I had a reservation at 9 and that I was late. Communication throughout this company is terrible. I was scheduled for a one way Uhaul in a different state and the original drop off location was a abandoned building and had a number that was disconnected. I then call this location back only to be put on hold for 15 minutes and then when I called back I had no answer. I had to travel an extra 20 mins to find a new Uhaul location that was willing to help and take the truck. Something that can be done to improve for the next customer is properly train your employees and make sure there is enough help so that the phones can get answered.Jamesha G.
Nice doing business with you 👍Dave H.
Probably the best in the area. Fairly quick in terms of getting me unhooked and setting the trailer down. I was in and out fairly quickly and it wasn't a problem at all.David T.
El cliente no dejó un comentario.Sumithran R.
El cliente no dejó un comentario.Kendra C.
El cliente no dejó un comentario.Huelando H.
My experience all around was negative. For what you charge the customer should be getting items that work.Shane H.
Drop off was very quick and easy. No issues at all. Very well organized. In and out! Thank you!TIMOTHY G.
This location neglected to notice the uhaul didn't have working car charging ports. I assume you do some kind of inspection before saying the uhaul is okay to rent. I realized this 6 hours into my 13 hour drive to TN. 5 months pregnant a dead cell phone which was my gps and I was stranded. Thank god for my car being on an auto transport I got out on the busy highway at night and turned my car on to charge my phone. I had to repeat this process numerous times which was very dangerous all because you failed to do the proper inspection. And no I couldn't go to a gas station and go in to charge my phone because I have my animals with me. It was the worst experience of my life.Emily F.
El cliente no dejó un comentario.Sharon B.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.Jose O.
El cliente no dejó un comentario.Wendall W.
El cliente no dejó un comentario.Mackenzie P.
Except for the last minute rush everything went smoothly in an out service and the truck was really clean this was my second time using the 425 south marine location they are highly recommend by me an when everyone else was closed they were still open thanks they really saved meSHAWN R.
The employees were very helpful and courteous. Couldn't ask for a better experience!Jesse A.
El cliente no dejó un comentario.Kayleigh T.
El cliente no dejó un comentario.Montez M.
El cliente no dejó un comentario.Amber W.
El cliente no dejó un comentario.Victoria F.
El cliente no dejó un comentario.Gail M.
The customer service here was beyond excellent!Christina L.
El cliente no dejó un comentario.Jordyn M.
Great peopleAlan B.
El cliente no dejó un comentario.Derek D.
They gave me and 10 ft when I reserved an 15 ft and the truck was in dire need of maintenance, and I wasn't told that it had no ramp , they then gave me a 15 ft and that one was in such bad shape maintenance wise that I only move no. - breakable items and rented another one for my other things â€œbreakable â€œ so I was very disappointed in U-haul !!TEIA C.
I had reserved a 6x12 enclosed trailer and it was not available. I was given a 5x8 enclosed trailer instead which was not big enough. My new location was about 1-1/2 hours from my old residence and I had to make 2 trips. At least I was notified ahead of time, but this was still very frustrating and is not uncommon. I did get $50 back because my reserved equipment was not available, but the time, effort and frustration of making 2 trips was not adequately compensated by $50.Kirkland G.
El cliente no dejó un comentario.Leita B.
El cliente no dejó un comentario.Stephen B.
Great customer service. When I returned the truck, the representative was very helpfulKenisha N.
A tip to the counter people would be to acknowledge or greet the customer as the walk in. Not leave them wondering if they know there. And speed up computer connection at the facility. It seemed to slow everyone down to a halt.CLIFF R.
Improve systems Employees were great but they couldn't efficiently do their jobs because U-Haul systems kept crashing other than that tho 10/10 would recommend they got me in and out and explained everything pretty well answered all my questions alsoTed J.
They work on there own schedule. Made drive out with no warning of technician not being able to install we had to reschedule, they then had me wait a hour to install. Took 2x longer then expected. You guys ordered wrong bitch and hand to install it all types of janky. I don't have time to make it perfect with move out date today. Very unhappyIsaiah J.
Great service and was able to get in and out both times. Staff extremely outgoing and pleasant.john M.
The manager needs better customer service and to not be rudeAllison C.
Cheaper prices for mileage. First 5 miles free. Next 10 miles 50 cents. $1 a mile after that.COREY H.
Went through a three ring circus getting the truck. Had a confirmation for a twenty foot truck and the store didn't know where it was. Told me I might need ti go to another location that was a minimum 90 minutes from me. Finally did get the truck at that location. Truck rode rough but did the job Would not recommend U-Haul to anyone. Still can't understand why someone can't pick up their desired size truck a their local store rather than in my case 40 minutes away when there was a store two minutes away from where I was living. Person that called to confirm my reservation was eyde as well. People at the local store will promise rates that won't be back up such as free mileage if you need to go to another locationMark T.
El cliente no dejó un comentario.Sebastian T.
Great customer service, clean, helpful and awesome prices for packing supplies. Someone even gave us som free boxes!Lindsay S.
El cliente no dejó un comentario.Jude J.
El cliente no dejó un comentario.eric W.
El cliente no dejó un comentario.Kim J.
Entire staff was professional, helpful and very friendly, strongly recommendshirley G.
They were all very friendly but with the experience we don't think that we should of had to pay for the 40 extra miles with all the crap we had been through with the other place. But I would highly recommend this locationKimberley B.
Very efficient returnRobert D.
The uhaul boxes that were paid up front were not delivered on tme and I spent over 15 hours on the phone waiting for a representative in which I was hung up on several times. I had to cancel movers in which I was only compensated supposedly $75 in which I paid $209. The boxes were supposed to be delivered Friday 4-16-22 at 8:30 . I had to call and speak to a manager to get them delivered that day because the delivery person never took them. It was a mess and costed me several hours of my time plus I had to hire movers on the weekend which costed more. The movers never showed up so I had to get other movers again from the uhaul moving help site. in which was also a nightmare. Things were broken. Heavy Boxes were piled on to my fragile boxes and again no compensation. They had no dollies or equipment in which they said they did. My uhaul items were damaged. The manager of the store that it was sent from hung up on me and was so rude. I had to buy dishes, air mattresses, tv dinners and a cardboard table and chairs because my things did not arrive until 5 days later. Several representatives hung up on me after I waited for hours on the phone and explained my situation asking where my boxes were and hoping for a resolution. This was a NIGHTMARE. My furniture items are broken. The uhaul boxes arrived damaged. I could not even take my lock of the door because it was so damaged. The manager Virgnia, that I spoke to did not care and was rude.Wendy M.
El cliente no dejó un comentario.Rebecca R.
I was told that using my cash app card would be like using cash but when I turned the truck in I was told it would take five to six business days to get the money back from my deposit other wise I would have just paid cash now I'm in a bind due to lack of communication.SHAWN R.
Nothing I preordered was ready at pick up time. No keys. I was supposed to be able to pull up with cell phone and take off. Had to wait in line three times. Never did get my furniture pads ordered. Had to finally just go. Staff was nice but was it prepared. Truck was so filthy! Discussing. Dust and dirt had caked on so long all over it's sticky and just grossBrian I.
El cliente no dejó un comentario.Pattie H.
Staff was extremely helpful and professional, highly recommendshirley G.
El cliente no dejó un comentario.Connie R.
Very Helpful!James K.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Connie B.
Upon pickup, I was not alerted to watch for a text about the vehicle condition, so by the time I found the vehicle and drove to the first point of loading, the link had expired and I could not report any of the prior damage on the truck. Also, there was a bowl of fruit salad in the cargo area of the truck, which was discovered only after driving it to the storage area. Please ensure that clients are aware of a text survey link - this may proved to be problematic later for me, given that the truck was involved in an accident and I have no way to document the damage in place upon pick-up.Elizabeth L.
El cliente no dejó un comentario.Amy H.
The General Manager , Bethany , has horrible Customer service skills . I recommend some sort of sensitivity training or just leadership education in general. She ( or whatever identity) will not excel the company with (her) lackluster performance and effort â€¦ please reprimand (her ) that customer service comes first. To any human regardless of (her) personal bias â€¦Kenneth B.
El cliente no dejó un comentario.Richard F.
Super easy and fast!!!!!Donald S.
El cliente no dejó un comentario.Erica W.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Marty W.
Not extend equipment rental when someone else has reserved it already.Robert J.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.pirooz P.
I received the vehicle with slightly over 3/4 of a tank of fuel. I returned it with the same amount. The GM charged me $38.00 in a fuel surcharge.DOUGLAS G.
Simply, make sure that you have enough equipment available for your customers needs. Such as the dolly, furniture life and appliance lift so that your customers move will be easier. Otherwise, my customer service experience was amazing! Great job!Frankie P.
El cliente no dejó un comentario.Lisa b. | Overall Experience
The process was fast and combiner, as far as I can see there is no improvement necessary.Julie P.
El cliente no dejó un comentario.Tyson M.
Uhaul truck I rented had a leak in the roof and damaged some of my belongings.Austin O.
Front right tire low light came on. Stopped and put air in the tire. Because the pump only went to 70 psi, could not inflate to make warning go off. When turning truck in attendant was informed and said thanks. Next time I'll call the service number and let them come out and put air in tire.Grayson K.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.AMY E.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Frederick J.
El cliente no dejó un comentario.MEGAN D. | Overall Experience
This location is very busy. When I picked up, I saw three employees. Only one was waiting on a customer ahead of me. Finally another employee jumped on a computer and waited on me. My total wait time for pick up was 20 minutes or longer. When I returned the vehicle, it was the same scenario. I understand that employees are hard to find as we run a business as well. However, having employees who seemingly aren't contributing to getting customers in and out is frustrating. I will rent from Uhaul again but will not likely use this location.lynnell B.
El cliente no dejó un comentario.Dennis S.
El cliente no dejó un comentario.Breya W.
El cliente no dejó un comentario.Breya W. | First Impressions
Huge heart team couldn't have done it without them such welcoming group.CASSAUNDRA M. | First Impressions
El cliente no dejó un comentario.Margaret D. | First Impressions
El cliente no dejó un comentario.Julious H. | Overall Experience
Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting paymentMYRA B. | First Impressions
The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.BARRINGTONANTHON W. | Overall Experience
El cliente no dejó un comentario.Janaysia M. | Overall Experience
El cliente no dejó un comentario.Jennah E. | Online Move In
El cliente no dejó un comentario.maria t. | First Impressions
El cliente no dejó un comentario.BARRINGTONANTHON W. | First Impressions
The manager is awesome.Timothy B. | Overall Experience
El cliente no dejó un comentario.Timothy H. | Overall Experience
El cliente no dejó un comentario.Kimberly P. | Overall Experience
El cliente no dejó un comentario.Abby B. | Overall Experience
The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.cynthia c. | Overall Experience
El cliente no dejó un comentario.robert l. | First Impressions
El cliente no dejó un comentario.Precious t. | First Impressions
My things were infested with bugs which we didn’t have priorKARIDA K. | Overall Experience
El cliente no dejó un comentario.AARON C. | Overall Experience
The guy at the desk was outrageously helpful and did his best to work with us despite access hours.Cathryn B. | First Impressions
Amazing and friendlyMarlon Z. | First Impressions
El cliente no dejó un comentario.Kayla Q. | Overall Experience
I didn't like the fact that your facility is not accessible 24 hours without paying extra.Joshua S. | Overall Experience
my family and I was treated greatLetishia W. | Online Move In
El cliente no dejó un comentario.JOHN D. | Overall Experience
I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.Dorian K. | Overall Experience
Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.James S. | Overall Experience
Extremely polite and helpful staff.Richard E. | First Impressions
I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.Antoinette M. | Overall Experience
El cliente no dejó un comentario.omar j. | Overall Experience
El cliente no dejó un comentario.CODY S. | First Impressions
El cliente no dejó un comentario.Sarah W. | First Impressions
El cliente no dejó un comentario.Melisa C. | Overall Experience
El cliente no dejó un comentario.Jynelle M. | Overall Experience
El cliente no dejó un comentario.Ava F. | Overall Experience
Only complaint is our stuff ended up having roaches when we moved it out.Jessica G. | Overall Experience
El cliente no dejó un comentario.christopher t. | Overall Experience
employees always super helpful and there’s pretty much always been what i needed on handchristian r. | First Impressions
Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn't getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else's name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.Grace H. | Overall Experience
Everyone was friendly and nice thanksAmanda R. | First Impressions
El cliente no dejó un comentario.Roderick C. | Overall Experience
El cliente no dejó un comentario.Breanna B. | First Impressions
Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. ¡Gracias!James P. | Overall Experience
Very friendly helpful staff.Malinda W. | Overall Experience
El cliente no dejó un comentario.Carrie J. | First Impressions
Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the unitsShania C. | Overall Experience
El cliente no dejó un comentario.Tiffany H. | First Impressions
El cliente no dejó un comentario.BRADLEY G. | Overall Experience
El cliente no dejó un comentario.philip d. | Overall Experience
Bill amounts were inconsistent.Jaime R. | Overall Experience
El cliente no dejó un comentario.Jennie Joe S. | First Impressions
El cliente no dejó un comentario.William M. | First Impressions
Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.Jonathan K. | Online Move In
I am impressed with how easy it was to do business with UhaulCalvin J. | First Impressions
El cliente no dejó un comentario.Tina S. | First Impressions
Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). ¡Gracias de nuevo!DANIELLE S. | First Impressions
El cliente no dejó un comentario.Kathy P. | Overall Experience
El cliente no dejó un comentario.Lianne F. | Overall Experience
I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.Walter B. | First Impressions
Staff was very helpfulgary s. | First Impressions
Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .Carolyn D. | Overall Experience
El cliente no dejó un comentario.kendra l. | Overall Experience
Awesome customer service!BERNADETTE B. | Overall Experience
El cliente no dejó un comentario.NELSON J. | First Impressions
El cliente no dejó un comentario.michael g. | Overall Experience
I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!Regina P. | Overall Experience
Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?Sophie P. | Overall Experience
So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.Delores D. | Overall Experience
Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellentHeather H. | Overall Experience
El cliente no dejó un comentario.Suzette A. | Overall Experience
While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.Bradley M. | Overall Experience
The only place we use to store items!John S. | Overall Experience
Good customer service. Very helpful.Antoinette M. | First Impressions
Very well maintained and clean facility.BERNARD R. | Overall Experience
Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.Deborah A. | Overall Experience
My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.Ternita E. | Overall Experience
The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.MITCHELL M. | First Impressions
El cliente no dejó un comentario.Jayne R. | First Impressions
Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.nathane b. | Overall Experience
Jenn is awesome!!keith W. | Overall Experience
Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.landon s. | First Impressions
The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.Leonardo J. | First Impressions
Everyone was very helpful and respectfulRosangelica H. | First Impressions
Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!Chad H. | First Impressions
The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.MICHAEL H. | Overall Experience
Great placeRich M. | Overall Experience
They answered all my questions and gave me good advice!Suzette A. | First Impressions
Your staff is outstanding!Christopher S. | First Impressions
I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.Chyna B. | Overall Experience
Excellent service!I relocated here from New York and they were very helpful with my situation.cory m. | First Impressions
Good facility, always a busy office.GEOFFREY H. | Overall Experience
I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!Julie K. | Overall Experience
Very nice overallstella l. | Overall Experience
Extremely friendly and helpfulLynn r. | Overall Experience
Great friendly staff. Convenient and affordable.Deborah A. | First Impressions
Great place!JOHN S. | Overall Experience
I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.antoinette g. | First Impressions
John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!aaron m. | First Impressions
Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.ken g. | First Impressions
I think the insurance cost per month is a little high.Emily F. | Overall Experience
Clean, helpful employees.Elric B. | Overall Experience
They went above and beyond. Manager and staff are great. 5 thumbs up.Edward T. | Overall Experience
They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.Patricia b. | Overall Experience
Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.Amanda O. | Overall Experience
This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I'd recommend this place to anyone!Orlando C. | Overall Experience
good job, thanksCarolyn P. | Overall Experience
Good serviceCarolyn P. | Reservación
Jen is amazing! So helpful and accommodating!!!joel b. | Overall Experience
Jacksonville did okay, but overall worst moving experience I’ve ever had.trova y. | Overall Experience
Very helpful staffDONNA K. | Reservación
Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn't leave blank! My box was stored there and was delivered on time.alice s. | Overall Experience