Comentarios de los clientes para U-Haul Moving & Storage of New Center

I was unable to apply my free month of storage coupon during the online move-in process.

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Great location and super convenient.

Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Very convenient

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Steve was super helpful

Power was out at the storeage site

Great customer service every visit.

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Staff was very helpful and kind. Easy to load in and out

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

Great and very helpful from management to everyone I came across!

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

thank you

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

This facility is great and the workers are awesome.

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Management was super difficult to work with!

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Worked with me through some tough times. Excellent, caring, genuine staff.

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

Great great place

Staff was very friendly & helpful, so far so good.

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Very well mannered nice polite and very organized...

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

Great service!

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Reps are friendly and helpful. Facility is well maintained and clean.

Excellent teamwork

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Not enough help and elevator issues too many times

Great service

Very helpful and friendly

Friendly helpful staff. Reliable truck.

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Your staff was very friendly and helpful

No comments

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Very pleasant experience I was completely satisfied

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

except for the elevator

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Fix the gap in the elevator please

Thank you!

It was nice working with the friendly and knowledgeable staff.

Very good facility

Great service perfect for my storage needs.

Good service

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

Thanks for being flexible / allowing me to consolidate my two storage spaces

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

was satisfied with my overall experience.

Daniel was excellent

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Amazing how only one person would actually help customers.

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Great staff, very knowledgeable, polite and helpful.

Very friendly

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Very professional. Very clean

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

Staff is pleasant and helpful.

it was a pleasant experience!

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

No team work or respect for time

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Great experience, the staff was excellent.

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Clean and secure. Great customer service.

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

It is very convenient to Wayne State. Great for summer storage.

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

Didn't have the unit I reserved available as quoted.

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

U-Haul service was good. I rate it 4 stars.

Very knowledgeable.

Very Great Customer Service Thank you very much

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Superb facility, just didn't require stoage any longer.

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

I'd recommend this facility to anyone who has storage needs.

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Please see my formal complaint. Reference id: 1963650

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

Great job Michael. Keep doing your professional skills at UHAUL.

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

Drop off was a little confusing but the location was easy to find!

Excellent service

Great place

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

Great professional

Will definitely come back if needed

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

It was better than I thought. Very secure and clean!

Excellent friendly and courteous staff