Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything & everyone was satisfactory. I took pictures of discrepancies of vehicle prior to leaving as to not be responsible for tears, etc. There was an issue with the bill/ contract but staff corrected the mistake effectively & efficiently. I was satisfied with the experience and will recommend this location new center Uhaul to everyone. Price is fair, terms for rental easy/ fair. Not along wait.
GREGORY P.
Clasificación:
5.0
El cliente no dejó un comentario.
Ivars S.
Clasificación:
5.0
El cliente no dejó un comentario.
Pushkar V.
Clasificación:
5.0
Great job
Elijah E.
Clasificación:
5.0
Customer service was excellent.
Valencia H.
Clasificación:
4.0
When I got to the location to pickup the equipment, I didn't recall my account information to sign in for reservation service. The staff were very helpful so not recalling my information was not an issue. However after I left and reviewed my contract, I noticed that I was charged double! Meaning instead of $19.95 or $7.00 for equipment I was charged $39.95, $14.00! When I made the staff aware of the mistake, they corrected it quickly without an argument. So yes I'd advise customers to use the location/ Baltimore new center area. Have large selection of vehicles, trailers and moving items.
GREGORY P.
Clasificación:
5.0
Minor damage, corrected by the staff at location. The most professional group of people I have ever worked with. Any and all things that were needed to be done was taken care of. My hat is off to all of the U-Haul people at the 899 W. Biltmore, Detroit location. They are the best, your company should be very proud of their work.
ken M.
Clasificación:
5.0
El cliente no dejó un comentario.
aaron H.
Clasificación:
4.0
I have no comment
Sherry C.
Clasificación:
5.0
I wish the unlimited miles was for in town or the per mile is cheaper than .99/mile. I wasn't expecting to exceed over 100 miles
Martha P.
Clasificación:
5.0
This was an uncommonly pleasant U-Haul center to work with.
Stephen W.
Clasificación:
5.0
El cliente no dejó un comentario.
Carol J.
|
First Impressions
Clasificación:
5.0
Make sure you have the correct gas mileage before the customer receive the truck. The gas mileage was incorrect before I leave in the lot. Overall you did a wonderful job
Marionette C.
Clasificación:
4.0
Everything is good but the only thing was i drove the truck 20 miles only u charged me 68$ and u told me that u take 70c for each mile
YOUSSEF B.
Clasificación:
5.0
El cliente no dejó un comentario.
MARIWYN EILEEN C.
Clasificación:
1.0
My drop off time was at 8pm right when the store closed so I showed up 5 mins before and they said to just use the deposit drop off box outside and so I did and then I got charged an extra day. Not happy at all. Will not be using uhaul again.
Joshua B.
Clasificación:
4.0
Online check-in took much too long and was finicky. Waiting for someone to verify my info took so long I went into the office.
ANTHONY PHONG V.
Clasificación:
5.0
just make sure the windows are clean and that there is windshield washer solution
Debbie L.
Clasificación:
4.0
El cliente no dejó un comentario.
ANASTACHIA LENZI S.
Clasificación:
1.0
El cliente no dejó un comentario.
Krysta C.
Clasificación:
5.0
Hire more sales agents. We had to wait for for agent to assist us.
gwendalynn H.
Clasificación:
1.0
We fell down for a easy rental not to have contact with anyone when we got there the truck smell just like marijuana we're not smokers were asthmatics and we had to take that truck the windows were nasty the door panels could have been wiped off it was just not a good fish I had to go and get my own appliance dolly and the attitudes were no good I had to go in and get a key that was already supposed to be outside somewhere that makes me want to go and rent from another company and when I call the 1-800 number the young lady did not give any type of care she said I'll give you $15 off of that's all I can do she didn't say that she was sent a message to try to get them to straighten out the place they were so ghetto and I replaced to be right in the heart of Detroit just terrible went there a few times and this has happened each time went there because it's close to our house if we go to another location we have to pay for more mileage and it's not fair to us sign please help
Shalaya P.
Clasificación:
3.0
I just paid over $70 in fuel when I received the truck I had no fuel in it I need to be compensated back my money I also noticed that there is a oil leak or gas leak on this truck I just put $20 in here I was a half an hour away to be exact and both times I put $20 in there equaling $40 the first part of my day it was gone within a short period of time
Stanley B.
Clasificación:
5.0
Keep the outstanding staff they were so nice and helpful please recognize all of them for above and beyond the call of duty from the outside workers to the office workers and please continue to add movers like Hershel from in and out movers they were so delightful to be my movers
Carolyn F.
Clasificación:
5.0
I was a satisfied customer with the service I received.
Denise H.
Clasificación:
5.0
Great job
Elijah E.
Clasificación:
1.0
Let the customer know before hand that there will be a $150. Charge if there is smoking in around or near the rental. We were unaware of that policy. Yes. There were signs in the truck that stated no smoking but did not know you could not stand near the truck & smoke. I feel that is a ripoff. I have never experienced this fine policy no where else. On top of that the worker was ignorant to engage a fight with the customer because the customer was very upset about the $150. Fee and the worker engaged a verbal confrontation because the customer looked in his direction. You are on your job keep working & don't concern yourself is all he had to do.
Mia B.
Clasificación:
5.0
Nothing. Very friendly. Very helpful. Willing to do whatever is necessary to get the job done.
LOIS LURLENE W.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew H.
Clasificación:
5.0
Great job
Elijah E.
Clasificación:
5.0
Let me know that I needed a adapter
Joseph S.
Clasificación:
5.0
I appreciate the service that I received at this location, It is great for my business and I highly recommend it,
VINCENT ELLIOT M.
Clasificación:
5.0
Everything was great!
MARIWYN EILEEN C.
Clasificación:
5.0
The woman who answered the phone to answer my questions was so nice and helpful. I believe her name was Elaine. She was great, and answered all my questions and helped me to get the exact thing I needed.
Kyra G.
Clasificación:
4.0
El cliente no dejó un comentario.
Rickey T.
Clasificación:
4.0
I was irritated my original reservation was canceled so abruptly. But that has more to do with the customer support group
RYAN ELI S.
Clasificación:
5.0
El cliente no dejó un comentario.
BRANDON P.
Clasificación:
3.0
The customer service was absolutely HORRENDOUS. If you check the cameras,we waited for at least 18 mins before he came back into the building. I spoke twice,with no response..and when he did the transaction he was extremely curt and borderline rude.
Brandis S.
Clasificación:
5.0
I just need larger space . Period
Leppel P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Vilecia B.
|
Overall Experience
Clasificación:
5.0
Great job
Elijah E.
Clasificación:
2.0
They lost my UBox for 1 month and charged me for 1 month rental of UBox. Shady business here. When I tried to contact them, it was always routed to the call center. I can never reach the people who work there via phone. Would not use UBox again
Anh D.
Clasificación:
4.0
Well let's start off by saying the vehicle was given to me at less than a 1/4 tank .
Jerrold C.
Clasificación:
5.0
Good work already
SARAH OIZA M.
Clasificación:
4.0
El cliente no dejó un comentario.
Catherine L.
Clasificación:
5.0
El cliente no dejó un comentario.
Linda R.
Clasificación:
5.0
El cliente no dejó un comentario.
Rebba P.
Clasificación:
5.0
i love the people who work there they are so amazing friendly help ful and kind. but the windows need to be clean inside the vans. they were so dirty. but the uhall employees are amazing and the which makes my experience fantastic. thank toball
Debbie L.
Clasificación:
5.0
Very great customer service from all of your customer service associates.
Sabrina N.
Clasificación:
5.0
It has been a while since I made a rental, so I was unfamiliar with "check-in" process. I didn't see text message until after I left rental site. No worries, I met an employee outside he told me where to park, leave the keys and asked if I wanted hard copy or email receipt. Everything work out just fine. Great U-Haul location. Gracias.
Ameen S.
Clasificación:
4.0
Fast service in the morning. Extremely busy at the end of the day.
Jordan G.
Clasificación:
4.0
El cliente no dejó un comentario.
Rustam B.
Clasificación:
5.0
Nothing. Everyone was helpful and professional and courteous.
Marylin A.
Clasificación:
1.0
Sent the manager numerous emails regarding my Uhaul account and had no response. Steven Garrett Jr please respond to my email Dom Spicer gy7166@wayne.edu
Dominic S.
|
Overall Experience
Clasificación:
5.0
Steve and Steve JR. Are very professional and kind men! They were very quick with my rental and return Ofc Dorsey Detroit Police Dept.
Dale D.
Clasificación:
5.0
El cliente no dejó un comentario.
Reginold D.
Clasificación:
4.0
When it is likely to be busy (in this case the second to last day of the month), have more than 1 person at the desk to help customers. It was a long wait. The next time I went in, there were 2 people in front of me and no one at the desk. About 5 minutes later, someone showed up. Very nice personnel
Catherine L.
Clasificación:
5.0
Good job
Elijah E.
Clasificación:
5.0
El cliente no dejó un comentario.
Ahmed A.
Clasificación:
5.0
Quite possibly the best storage facility on the planet. I cannot think of a single thing to truly complain about. I stored a large amount of my personal items at this location for over three years, as I moved from Detroit to Europe. Many of these items were of a very high value. My property was never disturbed and the facility was always accessible and safe. The staff members were easy-going and helpful. ¡Gracias!
Monty L.
|
Overall Experience
Clasificación:
5.0
Thank You
Robert M B.
Clasificación:
5.0
El cliente no dejó un comentario.
DELVECCHIO G.
Clasificación:
4.0
The only problem was a discrepancy with storage unit locks. The locks specified on the website were not available for purchase or use during the entire time we rented our storage unit.
Carol I.
|
Overall Experience
Clasificación:
3.0
Truck was not there had to get a smaller desk help was no help just left me standing in the store. Had to call the help line just to get a truck 1/2 the size I reserved didn't show me to the truck basically just sat at the desk
JANITA W.
Clasificación:
5.0
Great staff and leasing experience!!!
Alexandra V.
Clasificación:
4.0
Short wait,when returned. But,overall good experience.
Mark M.
Clasificación:
5.0
El cliente no dejó un comentario.
Daniel K.
Clasificación:
5.0
Thanks for everything
SAAD T.
Clasificación:
5.0
El cliente no dejó un comentario.
EVAMARIE SUMIE J.
Clasificación:
5.0
El cliente no dejó un comentario.
Elan S.
Clasificación:
5.0
From the store manager to the gentleman checking in the trucks everyone's attitude and professionalism was excellent!
YUL DEWITT A.
Clasificación:
3.0
I thought the after charges a bit much and I was not told of then up front
Phillip E.
Clasificación:
4.0
El cliente no dejó un comentario.
Joseph K.
Clasificación:
5.0
Very impressed by the facility and the east of moving in. The staff was very helpful and I'm very pleased with my choice to use U-Haul!
MARGARET H.
|
First Impressions
Clasificación:
5.0
When I did the late drop off I wasn't able to upload the photos that I took of the vehicle, or put in the mileage and fuel level as requested by U-Haul.
Kristyn L.
Clasificación:
4.0
El cliente no dejó un comentario.
JESSIECA SABOREE G.
Clasificación:
1.0
I requested 24/7 uhaul truck share to be able to pick up the truck at 830am on Sunday. I confirmed in person the day before that the key will be in the lockbox and I won't have to wait for a uhaul employee since they don't come until 9am. I got there and my instructions said I still had to wait for an employee to give me a key. When I approached the employee, he told me my truck wasn't ready and still had to be cleaned. I wasn't able to leave in the truck until 920 cause I told him he didn't have to clean it, I just had to go. I know the employee in the morning was working alone and had a lot to do and was working as fast as he could, so I don't blame him. But basically I just don't recommend doing the 24/7 truck share pickup at this location outside of their business hours.
BRITNEY MICHELLE B.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher H.
Clasificación:
5.0
Nothing, thank you.
Roanna C.
Clasificación:
5.0
This facility will be very convenient, accessible during foul weather conditions with its covered loading and unloading facility. There are plenty of moving dollies available free of charge to move your personal items back and forth between your locker and vehicle. I like that the units are climate controlled especially during the colder part of the year or summer time. Staff are very friendly and helpful and you can get all your packaging needs on site. That the facility also offers U-Haul equipment on site is a plus again very convenient.
Philip W.
|
First Impressions
Clasificación:
5.0
Steve, the manager is always professional and friendly!
CHARLES W.
|
First Impressions
Clasificación:
5.0
Staff very helpful and friendly
Philip W.
Clasificación:
5.0
El cliente no dejó un comentario.
Haiyun H.
Clasificación:
5.0
El cliente no dejó un comentario.
Sonni R.
Clasificación:
5.0
I live this location in Detroit!!! Baltimore Station!
Quiana B.
Clasificación:
5.0
El cliente no dejó un comentario.
Danny M.
|
First Impressions
Clasificación:
1.0
Ordered my truck through 7 mile and livernois location, customer service called and told me to pick my truck up at Baltimore Ave location because 7 and livernois didn't have my truck so I went down there the day of my reservation and Baltimore said they didn't have it so they sent me to 7 and livernois. Get there and they say they don't have it so I called customer service and they sent me back to Baltimore where I got a truck an hour after my scheduled time and employee was rude and brief.
NICHOLAS ALLAN N.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph C.
Clasificación:
5.0
The staff was friendly & helpful. The process to getting me on the road was fast!
Faydra N.
Clasificación:
5.0
Great job
Elijah E.
Clasificación:
5.0
El cliente no dejó un comentario.
SAMUEL PAUL M.
Clasificación:
5.0
El cliente no dejó un comentario.
Abu R.
Clasificación:
5.0
El cliente no dejó un comentario.
Rodney L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
TERRANCE DESHAWN J.
Clasificación:
4.0
El cliente no dejó un comentario.
Charlesdarryl R.
Clasificación:
4.0
El cliente no dejó un comentario.
Charlesdarryl R.
Clasificación:
5.0
El cliente no dejó un comentario.
OLIVIER C.
Clasificación:
5.0
Excellent place and very professional. I appreciate their great customer service
Daniel H.
Clasificación:
5.0
Excelente
Jessie C.
Clasificación:
2.0
El cliente no dejó un comentario.
Mohammad A.
Clasificación:
2.0
It was terrible. Their systems were down and I waited 1 hour to check out. This is after I offered to pay in cash a million times and then they were finally like, yes give me cash. This was after I went to the location and they told me they had no trucks and I left and booked a truck online and had to come back Bc they definitely had trucks.
Shanley P.
Clasificación:
5.0
Great work
Elijah E.
Clasificación:
5.0
Nothing excellent service!!!!!
Holly J.
Clasificación:
5.0
The link/online portal to check in vehicles is severely flawed. Using it with Chrome, it won't allow photos to be uploaded. But the STAFF at this location - Steven and the woman running the counter, and all the staff outside helping with trucks - are great, helpful, patient, even when under incredible stress. They make this location great and they ALL deserve raises for what they put up with (every customer is irate except me!).
ELIZABETH U.
Clasificación:
3.0
El cliente no dejó un comentario.
Jason C.
|
Overall Experience
Clasificación:
4.0
Improve the online return process.
Shirley O.
Clasificación:
5.0
The drop off after hours procedure is a very easy and very precise… It was a great experience!
Leslie V.
Clasificación:
5.0
El cliente no dejó un comentario.
Jahnetia P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
FELICIA LYNN C.
Clasificación:
5.0
El cliente no dejó un comentario.
Noreen G.
Clasificación:
5.0
I like the storage unit..So far so good..I just moved in..
TRACEY J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Samantha R.
|
Overall Experience
Clasificación:
3.0
The employees deserve raised and bonuses. The employees deserve weekly pay. The access card has to be swiped too many times. There is only 1 elevator. People have to go up to seven floors for a storage unit. Some units are too small
shirley t.
|
First Impressions
Clasificación:
5.0
I personally consider this my “home†U Haul store! The young man who's the manager runs a tight shop! The gentleman who receives the vehicles when returned is friendly, efficient & does a great job keeping their fleet clean! I appreciate clean under normal circumstances BUT with COVID -19 it's more important than ever! The young woman whose name is “Khatoria ( spelling?) is very helpful & patient.
Debra T.
Clasificación:
5.0
El cliente no dejó un comentario.
DANA LYNN M.
|
Overall Experience
Clasificación:
4.0
I was told a representative would reach out after I returned my equipment late, except I never did. All I received was a receipt and a bank statement. Be sure to ask about late penalties because uhaul will reach into your account and take what they think is owed.
Cameron W.
Clasificación:
4.0
Hire more employees to cover the customers the wait was terrible
CAVIER CHARLES R.
Clasificación:
3.0
Didn’t have the size I needed,other than that it was very good.
Jannelle W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tawana W.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Jonathan P.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Alexandra G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Margaret N.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cristhian V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Gwendelyn M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
PEREZ J.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
HOZIE R.
|
First Impressions
Clasificación:
3.0
The staff was slow, unclear, and unhelpful. Instructions to get to my unit were unclear and the code that they gave me for the elevator didn't work. Every time I opened my unit the alarm would sound because the system did not sign the unit over to me. Most of the staff, except for one, was unhelpful about this and it was not resolved. The unit was clean and easy to find once I got the elevator to work.
Adriana V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jane B.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Venus W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Alicia R.
|
Overall Experience
Clasificación:
5.0
As a customer I truly appreciate the staff on Baltimore for their professionalism as well as going above and beyond their job description to provide an excellent service. Gracias.
Cynthia F.
|
Overall Experience
Clasificación:
5.0
We were very pleased with our experience using U-Haul's storage unit, and would definitely use one in the future if needed.
-Jim Holverstott
James H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CRISTAL ANTIONET M.
|
Overall Experience
Clasificación:
5.0
GREAT PLACE
ROBERT G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew K.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Jeffrey K.
|
Overall Experience
Clasificación:
2.0
Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.
Ralph S.
|
First Impressions
Clasificación:
2.0
My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.
Trent E.
|
First Impressions
Clasificación:
5.0
Steven and the desk staff are great.
Elizabeth U.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC J.
|
First Impressions
Clasificación:
1.0
I am currently awaiting to hear back from UHAUL about my reservation tha prematurely expried 754024-00103310. I did not initiate the end of this agreement and am according to my account my storage lease expired. I am trying to resolve this and then I will likely rate my experience with UHAUL much differently.
Stephen M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Brittany A.
|
Online Move In
Clasificación:
5.0
Not sure why I had to pay for air condition floor but it was very warm!
IVY S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Peter L.
|
Overall Experience
Clasificación:
5.0
Thank you for your professionalism!
Cynthia F.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tynesha C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Cristal M.
|
Overall Experience
Clasificación:
5.0
Love the staff and facilities.
Matthew O.
|
First Impressions
Clasificación:
3.0
I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.
Jeanine M.
|
First Impressions
Clasificación:
5.0
GREAT JOB!
Clifford J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Maleia H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jessica K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joslynn E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
robert r.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
FAITH L.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Ilana P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Emily G.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Nicholas M.
|
Overall Experience
Clasificación:
1.0
Not sure what happened, but seems like these people are scammers. Went, told them I was moving out, rented a truck. Was told everything was all set, all I had to do was return the truck, and everything would be closed out. Just got a bill for $600 the other day though, apparently they kept charging me the whole time. I guess that's what to expect from a company like uhaul. Will obviously pay the $600, but will also spend $600 spreading the word about what disgusting people you are. Had a great experience prior to the scamming. Sad.
Mikael A.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Dominique S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Paul C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JAMEKA B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer S.
|
First Impressions
Clasificación:
5.0
II love U Haul
EVLYN C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan F.
|
Overall Experience
Clasificación:
3.0
Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.
Clayton B.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
DIANE G.
|
Overall Experience
Clasificación:
5.0
I appreciate the convenience and professional support from the staff at this location. Best ever
Marijuana W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lorretta P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
KWASI H.
|
First Impressions
Clasificación:
1.0
All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.
Lamar B.
|
Overall Experience
Clasificación:
5.0
Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. ¡Gracias!
Kathryn R.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Margot E.
|
Overall Experience
Clasificación:
4.0
The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !
IVY S.
|
First Impressions
Clasificación:
1.0
The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn't recommend anyone to go to that location. Horrible experience.
Dorthea T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin S.
|
Online Move In
Clasificación:
5.0
Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies.
Kenneth G.
|
First Impressions
Clasificación:
5.0
So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Gracias.
Marijuana W.
|
First Impressions
Clasificación:
1.0
I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.
Willie G.
|
First Impressions
Clasificación:
5.0
I was unable to apply my free month of storage coupon during the online move-in process.
Philip D.
|
Online Move In
Clasificación:
5.0
When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!
Salena N.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
David R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Zena M.
|
First Impressions
Clasificación:
5.0
Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated
KIMBERLY J.
|
First Impressions
Clasificación:
5.0
No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.
Burke F.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Desean J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tina B.
|
First Impressions
Clasificación:
5.0
Steve was super helpful
Peter D.
|
First Impressions
Clasificación:
1.0
Power was out at the storeage site
dwight S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Montrice D.
|
First Impressions
Clasificación:
4.0
thank you
Uraina F.
|
First Impressions
Clasificación:
3.0
The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.
Robert B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SETH M.
|
First Impressions
Clasificación:
5.0
This facility is great and the workers are awesome.
Tiffany C.
|
First Impressions
Clasificación:
4.0
Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.
Cynthia C.
|
First Impressions
Clasificación:
3.0
No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.
Lissa P.
|
First Impressions
Clasificación:
5.0
The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.
Linnette E.
|
First Impressions
Clasificación:
5.0
Reps are friendly and helpful. Facility is well maintained and clean.
Kimberly H.
|
First Impressions
Clasificación:
5.0
except for the elevator
Betty H.
|
First Impressions
Clasificación:
5.0
Good service
GRAYLING R.
|
First Impressions
Clasificación:
4.0
I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.
DAVID T.
|
First Impressions
Clasificación:
2.0
The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!
ernest w. | Reservación
Clasificación:
4.0
Very Great Customer Service Thank you very much
Christopher M. | Reservación
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