Customer Reviews for U-Haul Moving & Storage of New Center

Rating:

3.0

Truck returns.. not cool had to get a rise back to my car.

Rating:

5.0

Young lady who helped me is amazing. Very helpful. I'm a long-time Uhaul customer (lived in many places in the world and used Uhaul services), and your location is one of the best. Also, a guy who helped me transfer a mattress from 1 truck to another was very warm and friendly. Thanks guys. You both deserve a raise.

Rating:

2.0

One of the drivers backed into the U-Haul that I was driving because he was driving recklessly. The sales representative was inside uhaul getting the mileage, with the door open and almost hit her head on the door. I was shocked that he was speeding around the parking lot as if he was drag racing with the U-Haul‘s, unbelievable. I would not recommend U-Haul for that site.. plus there was damage to the rear right in of the U-Haul truck that did not show up on the photos on the website I did add a photo of the damage. I wouldn’t be surprised if the employee who was drag racing, the U-Haul‘s caused the damage.

Rating:

5.0

The staff was attentive and helpful as I had not been there before and had questions.

Rating:

4.0

Thanks

Rating:

3.0

I was told I would get a first floor storage but when I returned the next day contractor work was prohibiting access. There was apparently an internal communication issue. It negatively impacted my moving logistics.

Rating:

5.0

I recently rented a truck from U-Haul and had a remarkably smooth experience. The truck itself was impressively clean and surprisingly easy to navigate, even for someone not accustomed to driving larger vehicles. I was particularly pleased with the convenience offered by U-Haul’s new center location, which significantly simplified the pickup and drop-off process. However, there was one aspect of my rental experience that proved to be less than ideal. The cabin of the truck was heavily perfumed, a challenge for someone like me who is highly sensitive to fragrances. This intense scent made it difficult for me to fully enjoy the driving experience. Thankfully, the situation improved when I opened the windows, allowing fresh air to dilute the overpowering fragrance. This was a perfect solution until it began to rain, presenting a new set of challenges. Despite this minor hiccup, my overall experience with U-Haul was positive. The quality of the service and the vehicle itself exceeded my expectations. I’d like to extend my gratitude to the team for their excellent service and for providing a vehicle that met my needs so well. I look forward to using U-Haul’s services again in the future and would recommend them to anyone in need of a reliable truck rental.

Rating:

4.0

The staff have always been helpful at this location, and I've always been able to get the equipment I need. I am disappointed, however, in UHaul's increasing reliance on mobile websites/apps. It's a burden on the customer to have to take so many photos and navigate through all these pages just to begin your rental (even if you opted *not* to use "mobile check in"). If i'm renting a truck, chances are I've got a job to get done, and it's frustrating to have to spend so much time doing these tasks before I can get on the road.

Rating:

1.0

Treat your customers with kindness and respect as they are bringing your company their business and make it mandatory particularly when the customer is respectful and kind to your employees and establishment…..

Rating:

5.0

The staff was amazingly professional and customer service friendly as they dealt with technical difficulties.

Rating:

5.0

Everyone is very helpful and humble, except for one lady name Ms Jones. Everyone else was very very…Kind

Rating:

5.0

Great job guys. Made our transition to Michigan smooth. We really appreciate it.

Rating:

2.0

Arrive earlier than expected. Long wait time.

Rating:

5.0

The *new* cargo van was perfect.

Rating:

2.0

I booked based on uhual recommendations and did not fit my whole 1 bedroom as said it would. Movers were incompetent and left my furniture outside.

Rating:

5.0

Everyone was kind and polite since I've been there for the 3 years I had my storage room so they pretty polite people

Rating:

3.0

Although the facility itself was pleasant, the wait time was ridiculous! Twice I was there w-a-i-t-I-n-g for roughly 1 1/2 hrs just to be waited on. My initial contract had so many mistakes and with the amount of time it took to resolve them, the manager graciously gave me the first month rent for free. There was also some frustration with the whole key card access to the elevator. Having to often go back outside to re-swipe and the call button not working. In addition, I was told I could make my monthly payment via the app. The app wasn't working, which resulted in a late fee, the inconvenience of having to go in and pay it. Then to go to the storage only to find the double lock still on it and having to go back to the office. It simply became frustrating. I am thankful for the Mgr and Ms. Dani (both at New Center, Detroit) who took the time to rectify my initial contract and to correct the wrong additional fee(s) made to the charge to my credit card. I am thankful that my time there is done as I didn't want to continue and it all remain stressful. Again, thxful for those who did help!

Rating:

1.0

Delivery driver was rude and placed my stuff in a tow away zone. Luckily it was not towed. Manager of Detroit location canceled my order because of a scheduling error on uhauls behalf and then failed to un-cancel it for over a week. Customer support was largely unhelpful and didn’t take initiative in fixing the issue.

Rating:

5.0

I like it

Rating:

1.0

The attendant was very helpful, courteous and professional.

Rating:

5.0

Thank you for your promptness and immediate accommodation to our needs.

Rating:

5.0

Your staff member who assisted me deserves all the accolades as she handled several customers in a smooth and efficient way. I told her she deserves a raise. She took care of me and answered any questions of concern that I had to make me feel confident in the choice that I made in selecting U-Haul for my storage unit.

Rating:

5.0

Every single person I interacted with was polite, courteous and considerate. The weekend team at this location was outstanding and made this rental experience easy and stress free.

Rating:

5.0

The peson who helped me out was very professional and helpful. She did a great job, and even pulled the truck out for me. The truck itself when I took possession of it had a check engine light on, as well as was in need of an alignment. But things worked otu in the end and I successfully completed my trip.

Rating:

5.0

Nothing bad to say , just all great stuff.

Rating:

5.0

The staff was fantastic and friendly. Highly recommend!

Rating:

3.0

Stop renting out trucks that needs attention to them my experience with the truck was questionable

Rating:

5.0

Before Credit Card in file is charged; Consult with Customer, if Another Method of payment is preferred. Thank You

Rating:

5.0

Very friendly customer service I appreciate you guys letting me reserve and rent on the same day 🙂

Rating:

1.0

I had my belongings sold at auction without out notice I had that unit for about 7 years the manager is very rude and unprofessional I didn’t receive any notice with a auction date they have my email address and would contact me via email I received an email when they had sold my property. I have been vary ill and this has just made my life worse. My unit was 5013 I don’t think that it was right .

Rating:

5.0

Doug hill went over and beyond his job to make my experience great he deserves a rise

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

ALWAYS exceptional service and great customer support and experience. Mr. Craig, Daniel, Stephen, Clarence, Ken, and Chris are truly amazing individuals who make sure that we have all that we need.

Rating:

5.0

I will always choose this location over any other…

Rating:

3.0

All of the staff that I encountered were helpful and friendly with the exception of the storage manager Ms. Jones which is the reason why I gave an average rating and taking my business elsewhere. It is because of her lack of customer service skills that I would not recommend this facility to anyone.

Rating:

5.0

Trust long term renter and lower your storage prices

Rating:

3.0

You guys charge way too much for just 3 hours and it wasn't fair...

Rating:

5.0

I just think the unit i used was great and the lady who helped me set up my rental was very helpful and courteous she was extremely intelligent

Rating:

4.0

All the staff that worked that late morning including the manager were effectively provided the highest customer service. The vehicle received was new clean and updated with b Bluetooth capabilities.

Rating:

5.0

This is the third time renting from Uhaul in past year and a half. Never a hassle. Never any sneaky extra charges. I recommend your company to others when it comes up in conversation.

Rating:

3.0

The guy was rude and I wanted a van and he said they were reserved but it was two vans outside. I made my reservations online and he said I still could not get the van

Rating:

1.0

Cleanliness the truck cabin was filthy. The last driver smoked in the truck, ashes were in the cup holder. Also, I found a cigarette lighter, plus the floor mats were dirty too.

Rating:

5.0

Great customer service experience. Swift and organized process. Easy pick up and drop off.

Rating:

4.0

Everything was a success

Rating:

3.0

I reserved and paid for a utility dolly that I never received. Luckily that was refunded. However, I am deeply concerned that an apple AirTag connected with my mobile device without my consent tracking my phone location. I was not informed beforehand that that was something to expect nor was I given the option to opt out, and I don’t appreciate that.

Rating:

5.0

Customer Service was A-1 👍🏾

Rating:

5.0

Friendly staff, clean location, clean equipment

Rating:

4.0

I was charged an average of $9.50 per gallon of gas that's toooo expensive!!!!!!!!!

Rating:

5.0

Great service by Jamal and his team

Rating:

4.0

Elevators was out of order too many times.

Rating:

5.0

Everyone was nice, the building always seemed clean, I often saw employees cleaning.

Rating:

1.0

The staff are rude, and unknowable about questions about their facility. Noone was willing to help including the manager. I will never recommend or use any UHaul services anymore. Very disappointed as I've used UHaul in the past from time to time and used to be content with the services until now. Service here is downright deplorable.

Rating:

1.0

Although I completed the online process, it was interrupted by an incompetent General Manager and his staff. I was set to move my belongings into the unit on January 15, 2024. Upon arrival, my code did not work and my access was denied. My moving helpers were paid by the hour and after several unsuccessful attempts, I went inside the store. The General Manager was present and assisted. He reviews my account only to discover that "a maintenance staff person" had cleared out by unit after I completed the online process on January 13, 2024, which include electronically signing a contract and paying the first month's rent. The General Manager then proceeds to ask for my emergency contact again so that he could reverse was apparently done. It's funny, I never received a move out communication after this so-called clear out had been completed. This is not my first encounter dealing with the incompetence by the General Manager. In December 2022, I moved out of an apartment and had store my apartment in a U-Box for a couple weeks until my apartment was ready. I was preparing to travel for the Christmas holidays and wanted to store a few items ahead of my travel. Upon arrival at the facility, I learn that my U-Box could not be located. It took nearly two hours to discover that they left my U-Box outside and by the date it was arctic weather, so my lock was frozen. It had to be cut open. These idiots left my U-Box in the elements for several weeks. I figured out that they it outside where I packed it. In the over 20 years of dealing with U-Haul in several states from Georgia, Washington, DC, and Maryland--I have never experienced such incompetence. And while they are willing to offer a free month and an apology, it just doesn't make up for the failure to do business in the manner that is U-Haul should be operating. I don't believe for one minute that a maintenance staff made that sort of error with a legal contract. Not one minute. The General Manager is simply in over his head. It is clear that he does not know how to operate this facility. The unfortunate circumstance is that Detroit city proper doesn't have the level of nationally known businesses in the city. This facility is one of two in the city proper. Detroit proper could use some good ole competition in the storage facility marketplace. I would love to see national brands such as Public Storage, Extra Space Storage and Cube Smart enter the Detroit city proper market (not the metro because those brands have locations in the suburbs). Detroit city has the infrastructure and the growing population for their to be fair competition and better offerings.

Rating:

5.0

Service was excellent. Danese was very efficient in explaining rental policy! Thanks again Danese

Rating:

5.0

I have always used U-Haul for storage. This facility is very up to par, the workers there were awesome, and I got a really good deal on first month's rent.

Rating:

5.0

Fast and very helpful

Rating:

1.0

Both times I've visited this location I've dealt with someone specific who is the exact reason I won't return. While I don't have his name, I'm sure this isn't the first notice they've had about his person. There's a gentlemen who I generally see in the yard, moving vehicles and such, and has the absolute worst attitude. So bad that he has yelled (not exaggerating) at me on both visits. The first visit I chalked it up to having a bad day and gave him the benefit of the doubt. This trip, seeing as I received the exact same treatment from him, now has become a pattern of abuse from this employee. In typical bully fashion, once I was clear to him that I wasn't accepting of that behavior he immediately crumbled and lost his poor attitude. I treat others how I would like to be treated but I did not receive that from this employee. Specifically because of him I will go out of my way and pay extra money to a further location just so I don't have to deal with him again.

Rating:

5.0

Everything was convenient and efficient. Getting the truck was quick because of online check-in. The truck was in good shape. The price was reasonable. Returning the truck was easy.

Rating:

5.0

Make sure all ordered items are in truck. I should have done the same.

Rating:

4.0

Good staff and customer service

Rating:

4.0

Great experience

Rating:

5.0

Great customer service is excellent here

Rating:

5.0

The Best 👍🏽😁

Rating:

5.0

I had a question about some instructions on the dashboard that I did not understand. I tried calling several times but I could never get anyone to help. The automated message always said no one was available to take the call. And then when I was transferred to a different help line none of the prompts were applicable to my question.

Rating:

5.0

The assoicate that help me was Amazing.... The customer interaction was above and beyond excellent... he was very patience and make sure i got what i needed.... Thank you

Rating:

4.0

Check engine light was on. Truck did not drive smooth. Gas tank given empty. Also my online reservation was canceled and had to rebook and compromise on return location

Rating:

5.0

Stay professional, it makes y’all customers have the information that they need

Rating:

3.0

The uhaul was old and outdated, ran rough, burned a lot of gas and the side was coming off . Never had such a raggedy uhaul.

Rating:

3.0

Thank y’all

Rating:

5.0

The manager and staff was EXCELLENT!!!

Rating:

4.0

The access was easy , the facility is clean , the staff is always helpful . I experienced the rate hike this year and not a fan of more out of pocket spending . There should be a lock-in rate for those who have used the storage for a certain amount of time , let's say 6 months or so .

Rating:

4.0

The truck was really old and bit-up. That can improve.

Rating:

5.0

No issues with the facility. Could use more flat carts tho as sometimes we were unable to get one because they were all in use.

Rating:

5.0

I've rented from here a few times and have always been very pleased with the overall experience

Rating:

5.0

Would recommend to everyone

Rating:

5.0

The UHaul facility in Detroit, MI, located at Baltimore/Milwaukee is a phenomenal facility. The staff has great customer service. I've never had any bad interactions there. I've been using this storage facility for years! I'd like to give a major shoutout to one staff person in particular; Ms. Jones!!! 👏🏾👏🏾👏🏾 Ms. Jones is very accommodating and really takes customer service and satisfaction to a brand new level. If all employees of any company was as customer friendly as she, the world would look a lot different!

Rating:

5.0

Good facility. Convenient location. Helpful staff. Easy in and out if you need usual access.

Rating:

5.0

Jamal is fantastic! I prefer dealing with the in person staff at the Baltimore St, location versus the call center staff. The experience I had on the phone yesterday 11.29.23, was not friendly or helpful. The call center personnel need more training in tone and listening to clients. Keeping your facility clean, accessible and providing helpful friendly staff will ensure repeat business.

Rating:

5.0

Thank you so much if need be ill return to you guys on Biltmore street appreciate your business have a blessed beautiful day

Rating:

2.0

NEED MY REFUND. THEY GAVE ME THE WRONG SIZE STORAGE. BUT THE TRUCKS ARE ALWAYS GREAT TO RENT.

Rating:

2.0

Process was impersonal and difficult to navigate. When rented the truck earlier in the day, I twice asked for clarification, and the U-Haul employee insisted that it would be clear via text… but then I still had questions later when moving in with no one there to help. The floor map never loaded for me and I didn’t know where to find the physical map. The double scan in system was very confusing the first time, and I watched 2 other people struggle with it while I was there. An alarm was going off in the main floor elevator bay the entire time I was there. There was a container of rat poison and a small amount of dirty water in my unit when first opened + trash on the floor in the hallway. I felt super misled by a promotion where I thought I was getting my first month’s storage fee waved because I’d booked a truck, but come to find out that the deal didn’t apply to my use case… but they was a main reason why I’d chosen U-haul in the first place. Also had a terrible experience with the self trick return process. Came out exhausted and deeply disappointed with U-haul

Rating:

1.0

The app didn’t work half the time I tried to use it. I went into the office area at the facility to ask a question, and the person working just told me to do things on the app, while he was helping other customers. I said I could wait my turn because the app wasn’t working, and he continued to mumble things that I couldn’t hear. I asked him to speak up, and he sighed and continued his stream of mumbling. I walked out and asked the parking lot attendant for help, and he was as helpful as he could be for not knowing the full answers to my questions. I asked another employee for help, and he sighed and rolled his eyes before answering. When he did answer, he said it in a way that implied I’m just supposed to know these things. I understand the first of the month is exceptionally busy and you’re probably short staffed, but when your staff that are there aren’t interested in answering questions and tell me to use the broken app, it’s incredibly frustrating.

Rating:

5.0

Thank you for you kindness and help! This is one of the best locations I’ve been to this far.

Rating:

4.0

Some time they are short staffed at the desk, so I generally leave and come back later. Other than that they have been very courteous and efficient.

Rating:

3.0

I was told by the salesperson that there was no first month free. Yet online I see there is an offer first month free. I am very disappointed to find that out.

Rating:

5.0

We used this facility as a place for my college student to store things over the summer. The staff was helpful and it was very convenient.

Rating:

2.0

They are always short staff and parking is terrible

Rating:

5.0

Keep up the good work.

Rating:

4.0

The procedure for storage could have been explained with the key card access.

Rating:

1.0

There were multiple issues with STORING MY POSSESSIONS there. First, management was NOT HONEST with how my units were handled. They TOLD ME that they did not EMPTY OUT UNITS THEMSELVES. THAT WOULD BE UP TO THE RESIDENTS. However, when a unit I had (I had 3 units) was checked, it had been cleaned out (by them) and was re-rented (unbeknownst to me). Secondly, the place was A MESS during CONSTRUCTION. The elevators usage was atrocious and management was absent. Thirdly, they charged for even the minor things like THROWING OUT ITEMS. I WOULD NOT recommend this place. If this is a representative of U-HAUL, I would use another company, such as PENSKI.

Rating:

5.0

This location has to be one of the busiest locations. The workers work non stop! They are ALL friendly and helpful! Especially the manager and the guy Jamal. I appreciate of the accommodations and help for the past 8 months. I will definitely recommend this location to anyone!

Rating:

5.0

One of Detroit’s finest! I absolutely recommend!

Rating:

5.0

It was starting to get too expensive to store my stuff. Had to think of other storage options

Rating:

5.0

Everybody was great, friendly and very helpful

Rating:

3.0

My only problem was the extraordinary length of time I spent at the check in desk. My original customer service person was Jamal and although he was nice he seemed swamped with multiple concerns and issues. There was a fire alarm that had to be shutoff and he had new employees checking people in and had to walk them through the process while trying to attend to the alarm and other things. But otherwise he was very knowledgeable and friendly.

Rating:

5.0

I'm just wondering why I didn't get one more free

Rating:

5.0

Very informative and helpful. Thank you, have a blessed day and stay safe.

Rating:

5.0

Mr. Jordan and Mr. Frank addressed any needs I had in a prompt and professional manner.

Rating:

5.0

I will highly recommend the services.

Rating:

4.0

Over all my experience was good

Rating:

4.0

It was very hot, but besides that I really enjoyed my experience.

Rating:

5.0

The staff was friendly

Rating:

3.0

My first time renting a storage unit and the staff just seemed like they didn't want to be there. There are so many security measures and I was not given a tour or training at all. Had to rely on other customers to show me what to do.

Rating:

4.0

They are often under staff which makes to wait time excessive for service

Rating:

5.0

The staff person assisting me was great. I didn't get his name, but he was a middle-aged white guy.

Rating:

1.0

Very unprofessional and the general manager need to be fired!!!

Rating:

4.0

Great facilities and staff. The only issue was the elevator which was not always working. Could use a second elevator or stair access.

Rating:

5.0

No comments to add

Rating:

5.0

Unfortunately my finances dropped that's the only reason I couldn't maintain. I lose my things because of my finances. Your service was great. I really hate I lost my clothes and my Baby pictures. I just have to move on. Thank You for your services

Rating:

5.0

Management was very helpful when i needed assistance

Rating:

4.0

I was in my storage unit for over five years, early on their were problems with the freight elevator but once they got that resolved, every thing else was on point. No rat poop or other hidden surprise in my unit. "Nice job".

Rating:

5.0

March 24, 2023 At 899 W. Baltimore, Detroit, MI U-Haul location Jamil (?/spell check) and location manager were personable and professional, as well as knowledgeable and timely (regarding my online reservation to rent a storage unit) as each one (individually): 1. provided me with information and demonstrated how to gain access to the unit 2. accommodated my need (which included modifying my contract) to change to a larger unit. NOTE: I am a returning customer; 2021 and 2023. On a personal note: Although I do not like having to store away my things - again, I - do - appreciate the services U-Haul provides which helps reduce the stress of this experience.

Rating:

5.0

The workers were professional, effective and helpful. They went above and beyond to help me. I would definitely recommend this location to anyone who is looking for storage space

Rating:

3.0

I loved that it was indoors, and I did not experience any property loss due to theft or rats.. but a few times I came lights were out, and it was super creepy ...and the elevator needs to be replaced, literally it was down more than once and I had to walk up to my unit like 8 huge flights of stairs, I was in pain after that and it would be helpful if there was more than 1 elevator it gets so crowded so quick. The staff was nice so no complaints there. If the elevator wasn't so old it would be a 5 for me, but it's old and unreliable so I would not recommend in case anyone needs to access their unit, you may be out of luck. Those stairs to the 6th and 7th floors are horrible.

Rating:

1.0

Terrible facility. Elevators were often broken and I’d have to come back another day. Often, there was rodent feces in halls and on the carts. A couple times there was a cockroach in the 4th floor hallway. I was always worried people are would be in my stuff in the storage unit. I’m glad we found another storage facility and could close our account.

Rating:

5.0

I spoke with Doug Hill on Friday, when I was canceling my rental. Doug answered all my questions, was professional and personable, and even though it was after 6pm he didn’t make me feel like my call & questions were an inconvenience. I would highly recommend your services just based on my interaction with Doug! THANK YOU!

Rating:

5.0

The only negative is minor. Being charged to throw something away in the dumpster can be rough. Sometimes you find something in your unit that you realize you don't need and you have no place for it. Having to take it off site isn't always easy, especially if you picked up other things, and now you have to find a place to dump the item.

Rating:

4.0

The biggest issue was the only one available elevator being broken the month I was hoping to move out. I was compensated for my inconvenience with a free month of rent, so I was not update with overall service provided. However, it would be disingenuous to say it was perfect. Overall, 9/10! And staff very helpful

Rating:

5.0

Thank You You guys are amazing Will return and refer friends and family

Rating:

1.0

The elevator was broken the two days I tried to access my storage unit on the 6th floor to move in. I had a truck rented and a delivery scheduled, but was unable to move in due to the only elevator being broken with no estimated time of repairs. I had to rent another storage unit at a different facility. Called to try and get my rent refunded and no call back.

Rating:

1.0

One week without elevator This issue cost me a lot of money because I cant get my tools and my work things. Manager is so rude and dont have any solutions. I request for dont charge me this month but he ignored me. I dont recomend this place for nobody

Rating:

5.0

Staff is always friendly and helpful

Rating:

5.0

Had no issues from day 1..

Rating:

5.0

My company had the same storage unit for almost 3 years. Staff was always friendly and helpful. When my company first wanted to rent a unit long term, the owner went out of his way to make sure we had enough access cards and 24hrs access free for the first year. My first thought about 24hr access was - no need for that. But we needed after normal business hours plenty of times and it was well worth the money. Last day of rent I seemed out the owner to shake his hand and look him in the tonsay thanks for the great service.

Rating:

5.0

The staff were always incredibly helpful and available--and they are busy folk. I was there a lot, moving out of my facility over a five-week period, and they always tended to my needs as soon as possible and knew exactly what they were doing. It was super easy getting in and out of the facility and renting vehicles as well--which I did three times. The location--right off the Lodge Freeway--is also superb and easy to get to. I would highly recommend U-Haul to anyone who wants to use them for storage.

Rating:

4.0

Very nice n helpful

Rating:

4.0

Some of the questions I answered were not exactly yes. I was engaged by the Baltimore-Detroit location for at least two years. Prior to the management changing, I would have said no to at least questions 1, 3, 4, 6. Prior, I was annoyed with Uhaul. For every couple of months, I kept receiving notices of an increase in storage unit fees. Until, I demanded to see my contract with the verbage justifying this reason. However, the last couple months I noticed after the change in management, I never received another notice. Also, I noticed the access to the building and security was upgraded. This was good. On the contrary, it would have been nice to have at least 24 hr. access, considering I had two units at the same time, in addition to a Ubox. If there is anything Uhaul can improve on, is offering discounts and benefits to customers who have multiple products/accounts, including time invested in services. I had three types of storages and rented all the vehicles within a 3-6 months spand. A little more TLC to your faithful customers is suggested. Also, when services or products are not avaliable, offering alternatives to accommodate customers is an area of need. Regardless if the facility is an independent franchise, it is still Uhaul. I experienced a few occasions a vehicle was not available. Or when I was inquiring about storages, there was no assistance in locating another facility when none were available. I had to leave the counter and go look for another. I ended up waiting until one came available. Getting a little more assistance with finding an available location or being referred to the general number was better than just being turned away. Last, it was great having consistent employees present. There were 3 men, who were my "go to" for assistance. They were the face of Baltimore-Detroit location. Otherwise, my experience overall not bad at all!

Rating:

2.0

The signage and instructions were not intuitive or clear. It took me quite some time to figure out how to get into my unit and I had to ask for help from the front desk. I did like the free lock though.

Rating:

5.0

Very friendly dealer

Rating:

4.0

The storage unit was great the general manager could work on being more friendly.

Rating:

5.0

Due the lack of available storage units during the pandemic, I was forced to use this location. Its a very large facility and access to it felt intimidating at first. As a biz owner I've leased storage units all over the country. However, Mr Garrett & his Uhaul staff are truly the best I've ever worked with. They were very caring & accommodating to my needs even when I fell behind paying my unit fees. They really worked with me & offered me reasonable solutions unlike some storages companies who try to gouge ppl with late fees, etc. Again, I want thank you so much Mr Garrett Sr & Jr. I really appreciated your customer service and everything that you & your staff did for me. May GOD BLESS YOU ALL! ✝️🙏🏿💚🧡

Rating:

5.0

Easy. Fast. Incredible customer service!!! Thank you Uhaul!!

Rating:

2.0

The facility did not have an adequate size storage unit available and sent us upstairs to a unit already being used. The clerk seemed disinterested in what we needed

Rating:

5.0

It was challenging this time, but I had your staff support so I made it through because I received a notice of cancellation the morning of my move. I was shook because I didn't cancel my storage reservation. I cried. Customer Service KaTiffany worked diligently to locate me another unit, she was professional and polite & actually worked to calm me down and get the job done. I can't thank her enough because my move would not have happened if I didn't have no where to store my things.

Rating:

5.0

The staff was amazing from greeting to leaving. I had a special request for a particular service and the Manager Brain was able to assist with that. Later while purchasing items for my storage unit and move, certain items weren't in the system. The team was able to ensure that I was still able to get what I selected. Later I was walked over the the check in/out system and instructed on how to use it. Lastly, I was walked to the elevator and shown how to properly operate that as well. The entire team made me feel confident in using the equipment and getting in and out after-hours in a safe manner. White glove service all around.

Rating:

5.0

The UHaul team was very supportive and accomodating. Thank you.

Rating:

2.0

The person that waited on me was kind of rude and so was the person that answered the phone when I was having an issue opening my unit. The person that they sent to help me was complaining about coming over to help me Also the parking was terrible,

Rating:

5.0

I really enjoyed the service and professional performance of the workers. The facilities are very cleaned and organized. Will use the place if needed in the future

Rating:

5.0

I would like to thank Mr.Craig and the staff for their professionalism in the service afforded to my family and me!!!

Rating:

5.0

Ms.Jonea was very heplful and would love having her as a rep

Rating:

1.0

Poor customer service from manager

Rating:

4.0

The parking situation was not clearly explained for the storage facility.

Rating:

1.0

TIS PLACE HAS BIG RATS!! I rented a unit on 8/22/22. Unlike EZ Storage I did get to see the actual unit space cause they only show the model in the office. When I did see the space there was a huge rat trap inside which caused concern so I asked did they have rats in the place. I was told no but the traps are placed there as a preventative measure. I came 2 days later to move items inside only to be confronted by a huge RAT not mouse. I called to ask about refunding my money since I never occupied the space & was told no & was moved out of the system on 8/31/22. I’ve rented many trucks from this UHaul & have always had a great experience with the staff & facility until this. I’ll continue to rent trucks from them but NEVER a storage unit from this place.

Rating:

4.0

The let stir was broken on my move in day to the 7 th floor and had to settle for a much smaller unit a locate another storage facility for the remainder of my things

Rating:

5.0

When my mom had to suddenly move you all were ready and available. This is by far the nicest, well kept, clean storage facility I have ever encountered. It always smelled freshly mopped and clean. I appreciate how well lit the facility is so I never worried about my mother's safety when she would visit her storage unit without me.

Rating:

2.0

Very stressful to move in and out of. The check in code system was the most stressful and difficult to understand. Long lines. No one is there to answer questions. Backing up a u haul truck into a small space without any experience is beyond impossible, tried to ask for help and was denied. Uhaul unit of storage was smaller than asked for. I asked for 5×7 unit but when measured with a measuring tape it was a whole 2 feet off. It was a 5×5. The prices were much higher than the quotes online and the storage until prices were raised a month into using it. Very unhappy with my service will not use again.

Rating:

5.0

Great service.

Rating:

1.0

I tried a to get a hold of the manager a few times and never got a call back

Rating:

5.0

The staff always goes above and beyond The location is perfect and I recommend it to anyone

Rating:

4.0

The elevator is sometimes troublesome .

Rating:

5.0

Excelent location, easy to access. Very good security

Rating:

3.0

I would have liked to have been able to get a larger space for the money paid. I ended up having to pay for 2 units with no discount and I purchased a truck rental as well

Rating:

2.0

The facility did major construction right next to my unit without any provisions/protections for dust. All of my belongings have a thick layer of concrete dust and pebbles from construction contractors jackhammering through a brick wall. There were constant false alarms going off that were nerve-wrecking. I believe a 20 percent late fee is exorbitant. Finally, when renting a truck on move out day, the counter associate sat there eating Flaming Hot Cheetos while checking me out—red powder on hands, moving slowly, no sense of purpose, no eye contact. It was very poor customer service experience.

Rating:

5.0

Thank u uhaul for your service, they looked out for me, even when I didn’t have it

Rating:

5.0

None at the time. Thank U very much.

Rating:

2.0

Too many unavailable large size storage units.

Rating:

5.0

West Baltimore staff is the best staff there ever was in storage rental. Cleanliness, security, including knowledge in u-haul truck rentals & tow hitches. Very helpful & knowledgeable about the u-haul rentals process, insurances & moving supplies as wellas shipping costs/containers. For any problems I had, they solved them with all fairness & understanding with respect. By far the best u-haul facility ever! By far the best u-haul facility ever!

Rating:

1.0

The staff was wonderful on site and helpful but this was the worst moving experience of my life I’ll never use Uhual again. They messed up my storage unit reservation costing me $300 extra dollars and hour upon hours of time with my paid movers that were suppose to be in and out. Changed my unit 3 times while I was on site moving things back and forth! none of them were correct! I ended up paying for two separate units that are not what I needed for my items due to lack of availability and communication from last who made my reservation initially. 0 stars if I could.

Rating:

5.0

The staff there are very kind.and patient

Rating:

5.0

The facility was always well lit and looked and smelled clean. It felt safe and the hours were convenient. The manager always went out of his way to assist me with any of my needs. Very nice. The customer service was consistently good. My only complaint is that the office sometimes seem short staffed, resulting in excessively long waits to check out or speak with someone.

Rating:

5.0

Have rented Uhaul storage many times and never had a problem. The prices have jumped up,but I guess everything has lately.

Rating:

5.0

Great job and helpful manager and staff

Rating:

4.0

The number of times having to enter the codes to access the elevator was a bit cumbersome

Rating:

5.0

Overall experience was good. Never had a problem that wasn't solved amicably.

Rating:

1.0

I was told I wasn’t allowed to use my own lock, hence i bought the lock from Uhaul. 3 months later showed up to remove my items, and was told i needed an access code - never received access code. Had to leave as there was no manager to help Showed up again , they said that I would have to cut to lock that I bought from them. Which w as 50$- more money down the drain. Had to leave no manager on duty yet again. I called and emailed the manger Daniel Frankfor over a week no return answer, stating we would be there on Thursday 23 to pick up storage item When We got there , the personnel had no idea where the manager was again. I finally had to call the main 1800 number , and explained that the place was holding my goods hostage. Thank you to Clarence Vincent & RT Williams , manager supervisors, for helping me get my goods out of storage I feel I should get at least a month fee back for sitting in traffic three times wasting fuel and having to leave and not able to get my belongings . Don’t store your items here until there is a manager that actually does his jobs and can train their personnel appropriately to help customers

Rating:

3.0

My space was secured with a plastic lock. I was able to get in despite not having scissors, but you may want to inform people that they might want to bring scissors to their new units. Also: my space has a window which is crumbling from water damage along the lower sill. I am hoping to use my space to store books; if the water damage is ongoing this will quickly become unacceptable. Finally: the restroom area on my floor smells excessively of mold. Not the restroom itself, but the floor in the restroom alcove. It's disgusting.

Rating:

5.0

Mark Nelson any employee at this site made my entire experience so amazing he was kind a caring. I had a very bad day and he saw me crying and he came over to help me and offered a word of encouragement. I am thankful he works for you’

Rating:

2.0

The problem with this storage unit is the price. There are EXTRA FEES you have to pay. So I had 3 units in total costing me $149 a month (which increased EVERY FEW MONTHS) in total. I emptied 2 units which only left one but was told because I left a few items in them, I would be charged the full price until I went back and emptied them completely. I returned to do that but found that one of the units had another person renting it. I was told they would remain empty/ unoccupied until I returned and "it was not their policy to empty units out". Obviously, this wasn't true. I was still charged the full price for three units for months, instead of just one unit which I wanted to keep. The manager was over this and kept the charges. This place is NOT RECOMMENDED by me even though they are the cheapest priced storage place around.

Rating:

4.0

No customer service, too.much confusion of storage units, no explanation of sizes, twice units I reserved were not available upon arrival. The unit on March 28th was dirty, not clean, & the ceiling had fallen down..

Rating:

4.0

The employees are fast and professional. The location is good. Prices are expensive. We had to swipe our card too many times for unit access. There's only 1 elevator.

Rating:

3.0

Staff friendly but not helpful the staff speeds through forms not answering questions and lied about gas and mileage when I showed them the app wasn't working properly for me to return truck.

Rating:

4.0

Our pleasant initial experience was greatly influenced by the kind, capable and professional assistance by U-Haul employee Shatoria Jones. You are fortunate to have such helpful and dedicated employees as Shatoria ! We are planning to rent additional climate controlled units when they become available and wish unit availability was easier to assess. We like the unique facility and staff very much so far ! We hope U-Haul will continue with efforts to make climate control as comfortable as possible. Cold & Heat reflecting windows films, from Michigan Glass Coatings, could be of great value to you and your clients. There are other solutions which would help as well. Thank you ! AnnMarie & Paul

Rating:

2.0

The moving process was very stressful. It was not explained during the reservation that you only have one elevator to use , and that you need to Purchase a lock for your unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. People We're getting on the elevator trying to go down as we were trying to go up. Confusion and chaos. I even twice had to make people get off of the elevator so that I could continue to my floor. This was very stressful and almost became physical. Upon a person's reservation you guys should explain the whole process so that no one is surprised by anything that may happen. I will not and do not recommend your facility to anyone. And as a matter of fact I will never use this Facility again!!! Now that I have had that experience, the next time I Need a storage unit I will definitely purchase a ground unit. Get it together u-haul!!!

Rating:

4.0

Staff was extremely polite and very accommodating. Facility was well maintained. I had both, a pod and a storage unit. Any concerns I had were immediately addressed. Thank you.

Rating:

3.0

Elevators were not working most of the time

Rating:

5.0

I am impressed at the conditions and cleanliness of the facility. I wasn't expecting to see it as clean. I also appreciate the covered docks which protect from the weather during loading and unloading. The check-in process was a bit tricky at first, and although it can get tiresome to have to enter one's access code at every step, I do appreciate the security that this process provides.

Rating:

1.0

You charge me 100 dollars for just putting out items I did not want and I saw other people items there also such as mattresses, tables etc and I thought it was a space to put unwanted items. I was not informed that i would be charged a fee. It was not in the contract. I always paired on time and I needed the extra money you charged me. Too many problems with the elevators going up to the 7th floor.plus my storage fee went up. In addition I was given a damage truck and was told to go buy oil and put in truck your van and trucks should have been inspected

Rating:

5.0

I can't recommend this facility enough - mostly because the staff goes above and beyond at every opportunity. Steve was the manager I dealt with, and he was always professional, giving excellent customer service. If I ever need a storage facility or rental again, I will come here. Moving and having personal belongings in storage is so stressful - this team really did a great job in making it as stress-free as possible.

Rating:

5.0

Thank You for keeping my belongings safe if I was to need it again I will come back , I highly recommend you guys.

Rating:

2.0

I accessed my unit maybe 5 time in the year I had it. The elevator was broken 3 of the 5 times. When I went to get my belongs and close my account the elevator was broken. It took 2 hours for me to make 2 trips up and down. This was a huge inconvenience as i was on a strict time schedule. The broken elevators caused Me to miss my appointment which costed me extra money.

Rating:

4.0

The Gentleman was very helpful

Rating:

5.0

This was the best Uhaul facility that I have ever used. I had an easy time getting my truck and storage unit.

Rating:

4.0

I'm sure staffing has been impacted by Covid. However, your staff remain courteous, helpful and responsive. Sunday, January 8 when I signed out of my rental there was only one young man on staff. In spite of a long line, a customer on the phone and the need to address a customer at a storage unit, he remained calm, courteous and efficient. He is to be commended.

Rating:

2.0

my experience today moving in was very challenging. There was a clear staff shortage, so the front desk person made several mistakes that delayed me from accessing my unit for up to 90 minutes. When I eventually received my unit, I got a 5x5x7 unit instead of a 5x8x10 unit. This forced me to throw out the rest of my furniture that did not fit. Knowing that I can not afford to come on weekdays with my demanding COVID workload at the hospital. I'm still being charged the price of the 5x8x10 for the 5x5x7. I kindly request an arrangement the is fair and compensate for the loss of my furniture and time. That being said, I was to leave an outstanding review for Mark S., the U-Haul employee, and helper that took ownership to help me out with the mess.

Rating:

3.0

I needed more space than what my unit was. I wanted to buy another unit because my movers were packing my unit. I was trying to avoid paytmy movers additional money. I asked if I could rent another. The young lady at the desk said there weren’t any left. I went to my car to look for myself. I found what I needed. So I rented an additional unit easy! Thank goodness I checked for myself. Shame on her. Why would she lie? Bad for business.

Rating:

5.0

Steven is an AWESOME manager!! The staff follows the example of the leader!

Rating:

5.0