Customer Reviews for U-Haul Moving & Storage of New Bedford
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2,487 reviews

415 Mt Pleasant St   New Bedford, MA 02746
(@ Hathaway Rd)

(508) 997-6576

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(508) 997-6576

415 Mt Pleasant St
New Bedford, MA 02746
(@ Hathaway Rd)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ALEX VALENTINE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Sylvia 
Rating:
4.0

The online stuff and having a hold on my account messed up my delivery time that was uncalled for really really mad about that service and the way it went in whole part the rep was very nice and respectful

Christina Gomes 
Rating:
5.0

Customer did not leave a comment.

Gary Almeida 
Rating:
5.0

Customer did not leave a comment.

JIM OKOLSKI  |  Overall Experience 
Rating:
5.0

Great service, friendly staff was easy and delightful while using

Ariel Hunt   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel McMullen 
Rating:
5.0

Customer did not leave a comment.

diane gregory 
Rating:
5.0

The guy who helped me had a great sense of humor and was able to help me out in an efficient and effortless manner. I’ll definitely be coming back for any future moving.

yneshiavely medina-rosario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariol Maldanado 
Rating:
4.0

Customer did not leave a comment.

giron perez 
Rating:
5.0

Customer did not leave a comment.

EUGENE GOODE 
Rating:
5.0

Uhaul agent very friendly and helpful. She gets an A plus

DAVID SYMONDS 
Rating:
4.0

Customer did not leave a comment.

BRENDIE ARANDA 
Rating:
5.0

Customer did not leave a comment.

mary beth boyd 
Rating:
5.0

Customer did not leave a comment.

Christopher Perry 
Rating:
5.0

Let customer's no where to park the truck or van, if they returned early and it's after hour's.

Shanna Gregorio 
Rating:
5.0

Good service

Dulfeu Amado 
Rating:
5.0

While I rate this location excellent, I was very disappointed that my 20' truck was not available at my first confirmed location in Wareham. I arrived at 9 a.m. to find NO truck. I had paid helpers waiting at my business and I had to take the time to contact UHaul for a replacement truck which they were able to find 15 miles from my original pick up location. This delay and detour costed me money and time. I was told that I would be getting a $50 credit for my inconvenience which I have yet to see refunded to me yet. I was told it will be processes 7-10 days on my credit card. I hope this is true and I do not have to take more time out of my schedule to see this applied.

Rene Moniz 
Rating:
5.0

Customer did not leave a comment.

Bruce Linton 
Rating:
5.0

Customer did not leave a comment.

Sherry Small 
Rating:
2.0

Customer did not leave a comment.

melany amado 
Rating:
5.0

I dropped off before due date and have not gotten any email of final charges even had more gas than required Would like a final tally of charges please

James Oliver 
Rating:
4.0

Customer did not leave a comment.

CANDICE REGO 
Rating:
5.0

Customer did not leave a comment.

beth kirk 
Rating:
3.0

The staff was great, and the truck was clean, but it was a pile of junk!

Joe Sauro 
Rating:
3.0

Customer did not leave a comment.

Aimee Vient 
Rating:
5.0

Customer did not leave a comment.

Paul Garrido 
Rating:
2.0

Reserved the van online. When I got there, the van was dirty, had NO gas, and sounded awful when started. I returned the van on time, with more gas in it than when I picked it up, and cleaner then when I got it. They charged me a cleaning fee for a van that was dirty and nasty when I picked it up. I would avoid this location and do business elsewhere.

Matthew Burlinson 
Rating:
5.0

Customer did not leave a comment.

BRENDA SILVA 
Rating:
5.0

Nothing

Robert nunes 
Rating:
5.0

This was an excellent experience. Monica was very helpful in the pick up process. What a gem she is! Drop off was easy as well, I didn’t get the names of the afternoon employees, but they were great as well!

Randi Robinson 
Rating:
5.0

Customer did not leave a comment.

Rolando Lucas-Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Andrea Dzus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pablo Zayas Lopez 
Rating:
5.0

Customer did not leave a comment.

Charlie Bell 
Rating:
5.0

Everything was great transaction very smooth

Jason Marshall 
Rating:
4.0

Customer did not leave a comment.

rosemary carey 
Rating:
3.0

All good

Juan Rodriguez 
Rating:
5.0

Customer did not leave a comment.

michael coulombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredi Mejia 
Rating:
5.0

The lady that severed me was very nice and made me comfortable!! With the service.

Maria Torres 
Rating:
5.0

Keep doing what you do.

James Fitzpatrick III 
Rating:
5.0

Excellent and very fast service at a good price. Not being negative but the 35 min install was so quick a chair or two in the lobby would be nice to wait in! Lol.

Julio Olimpio 
Rating:
5.0

John and the woman answering the phone were great. They both are friendly, helpful and knowledgeable. They took the time to answer all of my questions sincerely. I received great customer service, which is somewhat rare these days. Thank you. Great job.

Richard Mooney 
Rating:
5.0

Customer did not leave a comment.

Jason West 
Rating:
4.0

Customer did not leave a comment.

Charles Ashdown 
Rating:
5.0

Customer did not leave a comment.

DIEGO A VALENCIA 
Rating:
5.0

Customer did not leave a comment.

Evelyn Ayala-Rivas 
Rating:
5.0

Customer did not leave a comment.

Brian Kincaid 
Rating:
5.0

I used the mobile pick up and drop off and I had a good experience. This was my first time using UHaul and It will now be my first choice anytime I need to rent a vehicle for moving equipment. Thank you.

Garret Costa 
Rating:
4.0

The key card scanner always gave me a hard time and often I couldn’t get into my unit because of it.

Sharon Alvarenga  |  Overall Experience 
Rating:
5.0

Poner un buen sistema para que no falla

morente garcia 
Rating:
5.0

Customer did not leave a comment.

iris pellot 
Rating:
5.0

Nothing, it was a very good experience. Have a great day!

Patricia Roberts 
Rating:
5.0

Complimentary coffee and donuts

Mike Ornelas 
Rating:
5.0

Customer did not leave a comment.

Martin Ordonez Saquic 
Rating:
3.0

I was very happy and impressed with the technician John and the installation. Also, the girls at the counter and answering the phone were extremely helpful, attentive and pleasant. I’m very impressed with the service of your company!

colleen delaney 
Rating:
5.0

Customer did not leave a comment.

Humberto Dacosta 
Rating:
4.0

Customer did not leave a comment.

Paul MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Mark Guffey 
Rating:
1.0

Be more careful with identity of the individual. My truck was rented to another individual in my name and they got and invoice with my personal information on it. Im very nervous that my identity is in jeopardy.

Elaine Teixeira 
Rating:
5.0

Customer did not leave a comment.

tanairi castro 
Rating:
3.0

Customer did not leave a comment.

Tashauna Ashmeade 
Rating:
5.0

Customer did not leave a comment.

Eric Wheeler 
Rating:
5.0

Customer did not leave a comment.

dora almeida 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CLEMENTS 
Rating:
5.0

Couldn't have been better. Even a gentleman who was working by himself Sunday morning who had only been there for three weeks was helpful and problem-solving and efficient.

Ann Lipham 
Rating:
3.0

I was verbally attacked by a U haul employee claiming she was a manager. Clearly she needs some more training on how to speak to people as I was already having a problem. She was disruptive, interrupted my conversations, and put herself in a situation she didn’t belong. She was a nuisance to others as well.

James Cammarata 
Rating:
5.0

Customer did not leave a comment.

Martin Ordonez Saquic 
Rating:
2.0

I called to ask the rep who works here if my truck was all set after dropping key in drop box and he lazily responded “well yea I guess if you dropped it off”. The rep never checked and I came to layer find out they NEVER checked my truck in almost causing me to be charged an extra day

Leah Gulley 
Rating:
3.0

don’t charge me $20 in fuel for 4 miles of use.

ASHLYN ALMEIDA 
Rating:
5.0

THE GENTLEMAN THAT ATTENDED ME WAS VERY FRIENDLY AND VERY HELPFUL.

Maria Souza 
Rating:
5.0

The gentlemen at the counter was extremely helpful

Paul Goulet 
Rating:
5.0

Clerk was very friendly and knowledgeable!

Andrew daMota 
Rating:
5.0

The woman who helped me was super nice. She was fast and knew what she was doing. Made it a very smooth transaction.

Krysten King 
Rating:
4.0

Lower your price per mile. It's pricey

JOHN BAPTISTA 
Rating:
5.0

Customer did not leave a comment.

DON BAILEY 
Rating:
5.0

Customer did not leave a comment.

MANUEL RODRIGUES 
Rating:
5.0

Customer did not leave a comment.

yarjara ortiz 
Rating:
5.0

Great place and great employees

ADILSON ANDRADE 
Rating:
5.0

Customer did not leave a comment.

TANISHA ALLEN 
Rating:
5.0

Great customer service

Jerre Hubley 
Rating:
5.0

Nothing. Service was friendly, excellent, helpful. Will definitely come back for future work.

Greg Sethares 
Rating:
5.0

Customer did not leave a comment.

Joanne Baker 
Rating:
3.0

Customer did not leave a comment.

clifton shanks 
Rating:
5.0

Customer did not leave a comment.

Lois Cosgrove 
Rating:
5.0

Customer did not leave a comment.

Mestali Toro 
Rating:
5.0

Customer did not leave a comment.

Michael Gauthier 
Rating:
5.0

Customer did not leave a comment.

RAFAEL ORTIZ ROMAN 
Rating:
5.0

The gentleman was very helpful. Thank you

steve viera 
Rating:
4.0

Customer did not leave a comment.

Michael Melo 
Rating:
3.0

I am not happy at all! It rained the two nights I had the truck and it leaked all over the merchandise that I was moving and ruined most of it. I ended up losing a couple of hundred dollars because of the leak. Then I was charged a ridiculous amount of money because I kept the truck a day longer. Also, I fueled the truck back up to where it was when I rented it and I was still charged a fuel fee. I would love a call back regarding this. Jeannine Bowman

Jeannine Liberty 
Rating:
4.0

Customer did not leave a comment.

JOSE MALDONADO 
Rating:
4.0

Clerk was awesome!!

MICHELE SALES 
Rating:
4.0

The imige on the key drop box location on the self return picture is different from where the actual box is,walked around the building looking for the yellow post with the box when it's actually in the wall

SEAN MAJEED 
Rating:
5.0

Customer did not leave a comment.

Daniel Pacheco 
Rating:
5.0

Customer did not leave a comment.

Ed Corrie 
Rating:
5.0

Very friendly staff and my hitch was installed perfectly and on schedule!

Robert Lewis 
Rating:
5.0

Customer did not leave a comment.

Jorge Vega 
Rating:
5.0

Customer did not leave a comment.

CARLOS FERNANDES ANDRADE 
Rating:
5.0

Customer did not leave a comment.

erban colon 
Rating:
1.0

I had the absolute worst experience of my life at this place they overcharge me whack me an extra 100 miles In the manager assistant manager wouldn't be of service or help me when I said I believe there is a problem.

Steven Dyer 
Rating:
5.0

Excellent rental experience

gary carpenter 
Rating:
5.0

Customer did not leave a comment.

Michael Pankow 
Rating:
5.0

Customer did not leave a comment.

SCOTT DOMINGOS 
Rating:
5.0

Customer did not leave a comment.

Joao Darosa 
Rating:
5.0

I have been recommending U- haul for decades

BRENDAN CONNOR  |  First Impressions 
Rating:
5.0

Nice family type courteous service.

Frederick Hilliard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Lopes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Willet  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIDIKI CONDE  |  Overall Experience 
Rating:
5.0

Excellent service

SIDIKI CONDE  |  First Impressions 
Rating:
5.0

All staff was very friendly and the manager even offered to help me move things into my unit as I have back issues and was hurting by the time i got to the storage unit ... Thanks Jamie :)

Deada Benner  |  Overall Experience 
Rating:
5.0

All the staff members were very kind and knowledgeable...

Deada Benner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Rousseau  |  Overall Experience 
Rating:
5.0

over all everyone was very professional in information gaven was very helpful

ELLEN HOGAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mara semedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill mitchell  |  Overall Experience 
Rating:
1.0

I closed out my storage because the assistant manager Brittany was so rude and ignorant that I packed up my stuff and took it to another storage facility. She banged on my passenger side window and started screaming at me!!! She did this because I wasn’t “under the canopy”…as is I knew where to park. If she had broken my window I would’ve called the police. I will Never use uhaul again.

Candace Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Willet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Gargiulo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Gargiulo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina Sam-Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecile Labelle  |  Online Move In 
Rating:
5.0

Kaitlynn Botelho, is n outstanding customer service and manager

JOSE DIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yianyelis Riveria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill mitchell  |  Overall Experience 
Rating:
5.0

My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Sandy Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Rousseau  |  First Impressions 
Rating:
5.0

All services were professional. Thank you!

Nicole Johnson  |  First Impressions 
Rating:
5.0

The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Lee Thomas  |  Overall Experience 
Rating:
3.0

The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Kalyn Robbins  |  Overall Experience 
Rating:
5.0

Very good service!

Jessica Audet  |  First Impressions 
Rating:
5.0

Your store manager, he was awesome

LORRI BORGES  |  Overall Experience 
Rating:
2.0

Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

deborah ledoux  |  Overall Experience 
Rating:
1.0

DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

Lorna Correia  |  Overall Experience 
Rating:
5.0

Great people and great service.never had a problem

SHERLY FIGUEROA  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

diane campbell  |  Overall Experience 
Rating:
5.0

I've been using uhaul for many years and I'm always satisfied

kristen provencal  |  Overall Experience 
No reviews have been submitted for this location.

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