Was told I owe a balance when I had a credit for over paymentAshley H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Nashville
Nashville, TN 37210
(Customers can not leave vehicles on site)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Cambio de propano
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The best storage facility by far in Nashville. Everyone one from Heather to the customer service agents were extremely polite and helpful!Kelondra S. | Overall Experience
Although I had zero issues with your storage facility, was super pleased, and was well priced and accommodated my late hours too, I have a completely different feeling towards your truck rental department. About a month prior to getting this unit I had rented a few trucks. Mostly had good experiences until I was told to take a truck to maintenance (different location) which was much further from my home than the one I intended to return it to on 1st avenue (which was demolished by a tornado about a week after I rented the 26' truck from there). I had called roadside assistance and they told me, the mechanic would look at it and if it was okay they would arrange for me to keep it another night to finish my loading since I was afraid to drive it that day. Said if it needed to stay they would supply me with another. When I got there, I explained to them (2 guys) the situation and they didn't listen. Said the mechanic doesn't do things like that and continued checking me out. When I asked about another truck, they basically laughed at me and said they don't do that either. The office personnel were leaving as I walked up to call customer service and road side assistance, who also told me (different lady) that they didn't do that. Had I known that, I would've finished using the truck before they checked me out, to load my things and drop them off, cuz I still had the rest of the day to finish. I was then stranded, with my dolly, in the rain, 25 minutes from home. I could've dropped the truck off at the place I got it from on my way back home, at least, had I known I'd be charged like $300 for taking it to the maintence department, which I was asked to do. So in addition to spending $300 on the truck originally to take things to a sale to make hopefully more than $300, which I was 2 days late setting up for. The next day, I returned to the original place, hoping they would be able to help and they called maintence who said they couldn't help... again and arranged for me to rent another truck for another $100 to finish. A few days later when I checked my bank account, I was surprised by another charge, as a penalty, for like another couple hundred dollars. A $300 day rental for 3 days turned into $700 for 5 and I was already broke and that's not including the gas I put in the truck with intentions on using it, that I didn't use or get refunded for when they checked me out before understanding my situation. So I had to buy it again the next day with the next truck. And I got charged the extra miles for taking it to the shop instead of waiting for roadside assistance to come to my home which the lady said could take many hours. I was just wanting to finish and thought I was helping and ended up costing me 100s of dollars and I lost money from my sale for 2 days which is the reason I needed the truck to begin with. I contacted customer service multiple times, sometimes on the phone for hours. They contacted the maintenance department who lied and said they offered me a truck. If that were the case I wouldn't have been walking down Gallatin road crying with a dollie, having to call an Uber to pick me up for an additional $25. Once they realized I rented another the next day, they believed me and told me to call back if I didn't hear anything. Every time I didn't hear back and I called back I did it all over again. I know this has nothing to do with the storage unit, but I complained to the lady that signed me up and it may have been the same week if not a couple of weeks later and she told me the man I was told to contact would work it out with me and said he was the best customers relations guy. I was given the name by 2 customer service reps to contact if not resolved. I left him at least 5 messages with no reply! I'm assuming he believes his crappy helpers at maintenance who were ready to go home while I was stranded in the rain. His name was Jeffrey Porter. Anyways, that was 1.5 years ago and obviously I'm still upset and angry about it and will never recommend uhauls service for a truck rental, ever! But the storage unit and it's employees were sorry friendlyMonica A. | Overall Experience
Spotty cell signal to complete check out, van had tire pressure indicators light on the whole time and ignition had to be jostled a ridiculous number of times to finally get the key to turn - feel disappointed to have spent my money.DANIEL D.
Heather was great, and very helpful!James B. | Overall Experience
The staff was very professional even during Sunday’s crowded hours.Phyllis W. | First Impressions
Keep your valuable employee Tim! He is amazing!Janice O.
El cliente no dejó un comentario.Charnell E.
The entire staff was very helpful and kind. They kept everything organized and going.Raymond C. | Overall Experience
TOTAL SCAM! THE RENTAL SUPPOSED TO BE 19.95 A DAY AND I END UP GETTING CHARGED IN MY. AND ALMOST $120 AND I CALLED CUSTOMER SERVICE AND THEY JUST DON'T GIVE ME AN ANSWER WHY I WOULD NEVER USE THEM AGAIN IN MY LIFELiliana B.
Heather at the Fesslers facility was awesome and very helpFull. Hope she is taken care of by the company as she is a an asset, for certain.SEAN M. | First Impressions
El cliente no dejó un comentario.anthony f. | Overall Experience
Great customer service everything was awesomeCHRISTOPHER F.
Automatically assumed truck side view mirror was our fault before looking at our condition report at beginning of rental.Sydney H.
The rep that checked me in was in personable and did not give me the furniture pads or cart until asked and practically threw the cart at meSHEILA T.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.EMMA B. | Overall Experience
Heather is awesome and very sweet 🙂katrina m. | Overall Experience
El cliente no dejó un comentario.Jenna L. | First Impressions
El cliente no dejó un comentario.Jennifer c. | First Impressions
Great ExperienceDAVID A. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
El cliente no dejó un comentario.INGRID C.
The staff were extremely helpful and friendly. The facility was clean, secure and well maintained. Toni greeted us with a smile and thoroughly explained everything. Exceptional experience!Karen M. | First Impressions
Great service at front counter.INGRID C.
Everything went smoothly and quickly with no problems. The woman helping us was helpful and nice. Great experience!JERI HUGHES M.
El cliente no dejó un comentario.Philip L. | Overall Experience
El cliente no dejó un comentario.SANDRA S. | Overall Experience
El cliente no dejó un comentario.Elizabeth K. | First Impressions
Friendly and knowledgeable staff. One drawback to this location was the very limited in and out driveway when large trucks were loading or unloading causing limited parking spaces and easy access to the doors. It appears staff parked in the limited spaces that customers could use. Perhaps they could park in a different area than the main loading area.Robert C. | Overall Experience
El cliente no dejó un comentario.James V. | First Impressions
Heather was incredibly nice and helpful. Would recommend using this storage facility because of her.Brett A. | First Impressions
Heather is great! We appreciate you more than know. When we come back we wil rent from you againAlaysheia G. | First Impressions
Great gal at the desk! Great experience thanks!Beverly G.
El cliente no dejó un comentario.DARNEISHA A.
El cliente no dejó un comentario.Adamantia S.
Parking for large vans is too tight to back up to unload area. I'm not sure it is reasonable to expect most people to load the heights needed for 18' heights. That has to be a safety concern!jeff c. | First Impressions
Theresa was kind and professional. If I had a business card with me, I would try to recruit her.Raymond C. | First Impressions
Customer service was exceptional! The truck I rented was awfulâ€¦over 105,000 miles and honestly scary to drive one the interstate.SUSAN S.
The building was clean, orderly, & secure. The outstanding feature of my experience, however, was the staff. From the top all the way down, they were friendly, helpful, and courteous.Kurt W. | Overall Experience
Amber was very professional and helpful. Would definitely go to this location again.CATHERINE S.
El cliente no dejó un comentario.Candace H.
El cliente no dejó un comentario.WILLIAM T. | Overall Experience
El cliente no dejó un comentario.Olivia D. | First Impressions
El cliente no dejó un comentario.Jeff E. | Overall Experience
Prices was not quite rightBRENDA J.
El cliente no dejó un comentario.luchaunna b. | Overall Experience
staff was very friendly, patient and helpful. It makes such a huge difference in the overall experience.GEORGE D.
My reservation was for 11am. I helped my elderly neighbor as she waited for an ambulance, so I arrived at 11:10. The woman was helping someone else, but the guy didn't seem concerned about helping me until I asked. Even though I had submitted my license info online, it was 12:11 by the time I was checked out. The woman ridiculed me for being late, even though I explained my circumstances. I was on a very narrow time frame, as I had asked another neighbor to help me unload the dresser on his lunch break, and I ultimately made him late to return to work. I didn't want the insurance, as American Express covers it, but at that point she pretty much said it was stupid to not take it, and I was in too much of a hurry to confirm with Amercian Express. It cost me $106.74 to pick up a $298 sofa.Laurie N.
Good place for Moving truck rental , staff professional work on your contract with nice help we . Thank you .Dung T.
Customer service was spectacular!AMANDA L.
El cliente no dejó un comentario.Dana C.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.ADRIAN L.
Heather was very helpful and guided me through the entire process.Maryann S. | Online Move In
Great manager!marissa m. | First Impressions
The manager was awesome! Not only was she helpful and friendly to me, but she was that way to everyone that walked in or called. Wish there were more people like her in this world!Kurt W. | First Impressions
Heather was extremely helpful in getting me set up. Storage unit very clean and just the size I needed.Mary Ann S. | First Impressions
El cliente no dejó un comentario.Allison C. | First Impressions
Really kind staff, helped with a few technical issues we had when moving into our unit.Justin R. | First Impressions
El cliente no dejó un comentario.Amelia K. | First Impressions
El cliente no dejó un comentario.KeAndre A. | First Impressions
Heather was awesome, great service. Thank the Lord for the complimentary flat dollies.Adam H. | First Impressions
El cliente no dejó un comentario.Kelvin C. | Overall Experience
El cliente no dejó un comentario.starlietta g. | First Impressions
Heather does a phenomenal job running this facility and making folks feel at home.Alan Dale A. | First Impressions
El cliente no dejó un comentario.LaJuana S. | Online Move In
The swipe once to start the day and once to exit the building was not clear enough. Room itself was very clean as if we were the first renters which was a nice surprise.Mark C. | Online Move In
El cliente no dejó un comentario.Adaeze E. | Overall Experience
Parking lot is small and turning around with a trailer near impossible if any other vehicles there, otherwise I’d have given 5 starsScott J. | First Impressions
onsite staff were quite pleasant. I fail to understand why there exists the necessity for three contacts for an $8 furniture dolly rental.Mike R.
El cliente no dejó un comentario.Carleigh F.
El cliente no dejó un comentario.LISA S.
El cliente no dejó un comentario.Nicole z. | Online Move In
El cliente no dejó un comentario.Jason M.
The U-Haul storage facility on Fesslers Lane in Nashville is the cleanest, most secure storage I have ever used. Dave at the front desk was friendly, professional and made the sign up process easy. This facility is the best of the best.Joan G. | First Impressions
El cliente no dejó un comentario.Charles M. | Online Move In
El cliente no dejó un comentario.Kenneth P. | First Impressions
Someone had full access to my unit and took out personal documents, left my boxes open and all over the unitMARY S. | Overall Experience
Need more employees available to help people.Voncile H. | Online Move In
El cliente no dejó un comentario.JORGE O. | First Impressions
El cliente no dejó un comentario.Steve S. | First Impressions
Nothing. All greatCharles M.
Friendly and efficientSILVIO C.
This was a super easy process and was beneficial for the free month of storage. The apartment we were suppose to move into didn't work out so we needed somewhere to put all of our stuffAntonio L. | First Impressions
El cliente no dejó un comentario.Bobby C. | First Impressions
Very well maintained facility and extremely helpful staffJoseph S. | First Impressions
El cliente no dejó un comentario.Alejandra T. | First Impressions
El cliente no dejó un comentario.JOYCE B. | First Impressions
The manager and the woman training with her were very kind and welcoming! Talked me through everything as this was my first experience with storage lockers!OLGA S. | First Impressions
Site manager, Heather, was great. Courteous and professional. She was training a new employee, but there was no delay with getting me checked in quickly.RAYMOND S.
El cliente no dejó un comentario.Tahye P. | First Impressions
Heather and each associate I spoke with was helpful, caring and knowledgeable. They were extremely helpful and efficient at resolving an issue I had with the unit size. I was wildly impressed with the cleanliness and security of the facility.cathy m. | First Impressions
Highly recommend this location as they are always friendly, helpful and informative.REGINALD D. | First Impressions
The Unit we needed was too small. We were able to get a larger unit on the spot and with no waiting. Very friendly staff and accommodating!!!Amy J. | First Impressions
El cliente no dejó un comentario.TYLER G.
El cliente no dejó un comentario.Takiyah M. | Overall Experience
After a long hard move Heather was terrific and the Angel Bob who happened to be making a delivery was extra special and kind when my movers left furniture in the loading doc elevator lobby. A word of caution to anyone with BIG LONG sofa, the turns on 3rd floor would not accommodate move in, however, Heather located another unit immediately that was easy access and HIGH ceiling. Angel Bob helped me deliver to the new unit with ease. Thanks to all at U-Haul ...Vicky B. | First Impressions
El cliente no dejó un comentario.CURTIS G.
Heather was the sweetest!Maria H. | First Impressions
El cliente no dejó un comentario.Jason C. | Overall Experience
I can't think of any way to improve this location. The two ladies there where the most polite and courteous I have dealt with in any business I've been in for a very long time. Absolutely wonderful experience. Thanks for having such nice ladies thereMARTIN J.
El cliente no dejó un comentario.Quisha R. | First Impressions
El cliente no dejó un comentario.Clifford J.
Easy turn in over the phone after hours. We turned the truck in 10 hours ahead of schedule. Dealership was well lit and very clean. So much better than where we picked the truck up. I had to personally clean the inside of the vehicle once I got it so I turned it in way cleaner than I received it.Susan C.
Toni and Heather did a wonderful job of getting us a van to rent and helping us with a storage place as well. Great work!Jack B.
El cliente no dejó un comentario.TYLER H.
El cliente no dejó un comentario.Brenna D. | First Impressions
El cliente no dejó un comentario.NIA R.
El cliente no dejó un comentario.Ronnie G.
Los of Hidden FeesGUSTAVO D.
Love this location and the entire staff - very high marksJohn R. | Overall Experience
So glad I rented here! the employees were awesome and the space is perfect!Tracie M. | Online Move In
El cliente no dejó un comentario.Daryl L.
I feel that the facility is very secure and access to the units is easy.Danielle K. | First Impressions
Overall experience very good. Only challenge was maneuvering the car with trailer in the parking area, it's a bit small.Paul M. | First Impressions
El cliente no dejó un comentario.RALPH F.
El cliente no dejó un comentario.Andrea L. | First Impressions
Your systems sucks but most of your people try to service the customer reqardlessRICHARD M.
GM is the greatest Uhaul GM I have ever dealt with. Will forever recommend his facility.Josh C. | Overall Experience
When customers return rentals during business hours, the final inspection should be conducted then and there. My rental apparently had two inspections, one while I was returning the vehicle and a second after I left that resulted in a $75 fine. With no way to defend myself, having already begun a move several hundred miles away, I had no choice but to take hit. If the business had said something while I was still at the facility, it might have been a different story. Ultimately, it felt a bit like I was being scammed out of extra money, whether that was the case or not.Robert A.
Mrs. Toni, Tiffany and John are the best people i have ever meet in a uhaul facility. Its clean they are professional and kind people thanks guys u really made me feel at home.TONIA K. | First Impressions
The two gentlemen working were very friendly and helpful. Probably the best experience I've ever had at Uhaul.CAROLYN H.
El cliente no dejó un comentario.Darryl L. | Overall Experience
Awesome Customer Service. John is the Bomb! Give him a raise...Brandie B.
El cliente no dejó un comentario.TIA S. | Overall Experience
Website should beeasir to navigate for reservations. It was frustrating spending all that time, and have it not show when I arrived to pick up the truck.This was quickly resolved by David in a very professional manner. I had to wait one more day to get what I needed, but, it all worked out in the end.Daryl L.
El cliente no dejó un comentario.Richard S. | Overall Experience
Great service Thank youSTEFAN P.
El cliente no dejó un comentario.Olft A. | First Impressions
El cliente no dejó un comentario.Olft A. | First Impressions
The manager was very friendly he gave me Options walked me to my unit and even assisted getting my truck backed in correctly to unload. Great customer service!!!!Mahogany S. | First Impressions
The best service everLACIE R.
There needs to be an option not as electronically based so that â€œolder, less tech savvyâ€ renters aren't made to feel like they just came out of a cave. I had issues with my camera and your agent would not bypass the need for taking a photo of the front and back of my driver's license even though I had it right in front of her. That kind of inflexibility will one day cost you dearly.Karl R.
The service was excellent and appreciate the help that you gave me thank youRicky E.
El cliente no dejó un comentario.LASONJA F. | First Impressions
El cliente no dejó un comentario.Ray C.
El cliente no dejó un comentario.PATRICIA F. | First Impressions
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.TRENT L.
El cliente no dejó un comentario.reggie m. | Overall Experience
I had an awful experience. I also filed a complaint and was told that someone had to reply within 48 hours and they still haven't called me! Next time I will use Penske even if it is more expensive. I'm still waiting to be refunded, so when you get around to it call me to find out how I feel.denise C.
Everything was absolutely perfect!!HANNAH D.
I had the best experience here. The van i rented was brand new. Checkout and checkin were so quick and painless. The people at the desk were helpful and friendly but also prompt. I will definitely use this location for all of my truck rental and storage needs.Eleanor M.
The VERY BEST MOVING EXPERIENCE!!ðŸ‘Albert B.
John and his staff were top notch, incredibly helpfulneal F.
El cliente no dejó un comentario.Phillip I.
Johnathan and his staff are greatneal F.
Staff were extremely helpfulneal f. | First Impressions
El cliente no dejó un comentario.AZIZZA C. | Overall Experience
I had no problem with the staff, and my unit was secure, but the parking design is horrible, and the monthly rental is double what you pay just about anywhere else...not to mention the insurance is much more expensive too. For the hassle of having to maneuver vehicles into such a tight space, and a tiny little door to be used after hours plus having to scan a card to use the elevators...I just think the place should cost way less, and I definitely do not recommend the Uhaul at Fesslers Lane to anyone based on the parking lot.Daphne R. | Overall Experience
Tiffany is a great manager! She's a keeper! The whole staff was very courteous & professiona--One of the best experiences I've had as a customer of an establishmentl--Thanks!!KEITH F. | Overall Experience
El cliente no dejó un comentario.Joseph S.
Tiffany and the staff at your Fessler location is the reason i will forever be loyal to Uhaul Customer service was outstandingRobert M. | Overall Experience
Very helpful and friendly.sophia W. | Overall Experience
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.Anthony H. | Overall Experience
Toni was absolutely amazing. She was extremely nice, very professional, well spoken, knowledgeable, and went far above and beyond what I was expecting. Her attitude and pleasant nature made me feel at ease and comfortable with my choice in uhaul. I definitely made the best choice with you all. Gracias.John M. | First Impressions
El cliente no dejó un comentario.Adrian C. | Overall Experience
El cliente no dejó un comentario.Haley B.
El cliente no dejó un comentario.Chuck S. | First Impressions
Very pleased with my experience! Everyone was so nice & helpful. It was very busy, but the two employees we're getting the Customers in and out.Catherine P. | First Impressions
The facility at the Feesler was very clean with the staff cleaning constantly. The staff was assume John was a Great help.Robert G. | First Impressions
Polite will to go out of the way to help and very cleanNICHOLE L.
El cliente no dejó un comentario.Nicholas B.
I was promised free 20 extra miles but did not get them. I ended up paying extra milesEsau S.
Take van to car washJohn M.
El cliente no dejó un comentario.Justin H.
El cliente no dejó un comentario.REGINALD D. | Overall Experience
Tiffany has been an outstanding employee the entire time i had my storage space, always a huge help and always on top of it!!jake o. | Overall Experience
El cliente no dejó un comentario.IVORY E.
El cliente no dejó un comentario.Connie S. | Overall Experience
Staff was wonderful and helpful. Clean storage unit and facility.Dara S. | Overall Experience
El cliente no dejó un comentario.JOSEPH H. | Overall Experience
I Think his name was Mark But yes he was a great help very friendly, very fast and efficientKeri F.
El cliente no dejó un comentario.Anthony H. | First Impressions
John and his team were wonderful to work with!!! My son had stored his personal belongs at this facility, shortly thereafter my son was involved in a horrific car accident. He has two broken ankles three surgeries so far with two to three more required. Broken back that required three surgeries, and multiple other injuries. He was in the Trauma unit at Vanderbilt for months. John worked with me on his storage and late fees that my son had accumulated due to the accident. John was extremely carrying and genuinely concerned and went way above the call of duty. John is the best Customer Service Manager that I have ever had the honor to work with. God Bless him, and the rest of the staff!!!Mark D.
Great all aroundAaron K. | Overall Experience
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Greg W.
El cliente no dejó un comentario.Tom H.
Great customer service!Sandra J.
El cliente no dejó un comentario.GRACE C.
El cliente no dejó un comentario.WILLIAM S.
Require your employees to encounter customers wearing a mask while coronavirus is ravishing this city, state, and country!!Willie S.
John, the GM, was incredibly helpful and kind. I was very impressed with quality, cleanliness, and ease of use.Stan A. | Overall Experience
John was the best Customer Service Manager in Uhaul history. Very professional, very routine in explaining services & a very good person overall!! Ms Tiffany needs to listen to clients return dates & slow down with the agressive reminder calls and letters! I was a week behind and received 4 reminder letters at my job! Needless to say it's paid off, we moved out and all is wellEmma B. | Overall Experience
Great service with a smile!Annette L.
My only suggestion would be to reiterate to customers what kind of lock they need when signing their papers. John was always super helpful, kind & gracious to help! And I will definitely be recommending to anyone that needs a storage facilityHANNAH T. | Overall Experience
Thanks for your help in solving a problem after the closing on our home fell through at the last minute and we were left homeless. Within 12 hours we had found a unit, and were moved in. Access, and ease of move out were a big plus.Daniel H. | Overall Experience
El cliente no dejó un comentario.patrick c. | First Impressions
The customer service at this facility was above par. Tiffany was so accommodating and the facility was clean. The only recommendation I have ... we had no idea it was a multi-level storage unit. The loading area was very stressful. We were told we could "back in" and unload our belongings right into our unit. However, when we showed up ... it was unload our belongings onto a dolly and travel to an elevator, and then unload a level beneath ground. We had no idea it was a multi-level facility. Totally unprepared being out of state. We should have done better research ;)Georgie C. | First Impressions
El cliente no dejó un comentario.GEOFFREYELLIOTT W. | First Impressions
Customer service was a bit rocky. Maybe the attendant was having a bit of a rough day. She was terse, short and did not seem to want to help.Lisa B.
Excellent customer service! Toni was incredible! Would recommend this place to anyone.Jonathan A. | First Impressions
Great location, everything went well at the impressive storage facility. Plenty of rolling carts which made the truck unloading very quick.Richard B. | First Impressions
The store staff were really good ans helpful. The people that answer phones ans generalized questions were Horrible !!! When I would call the 1800 number about things not related to my storage unit ( for example to order a truck or general info ) i questioned Uhaul's use of people sitting at hone answering calls . One time i talked to someone who sounded like I woke her up from her nap and or she was high. She had absolutely no interest in answering any questions or with info pertaining to UHAUltheresa m. | Overall Experience
El cliente no dejó un comentario.PETER K.
El cliente no dejó un comentario.Joann L.
John was amazing. He is the reason i will always use uhaul as my moving and storage company for the rest of my life. I can't express how thankful we are that uhaul hire excellent employees like John who goes over and beyond for the customers.Kenyetta C. | Overall Experience
easy drop off.Kimberly B.
El cliente no dejó un comentario.JEFFREY N.
El cliente no dejó un comentario.Daneisha M. | Overall Experience
El cliente no dejó un comentario.Rita R.
El cliente no dejó un comentario.JAMILA B.
The staff members were always so pleasant. They were knowledgeable about which size units would work for me. This made things so much easier for me. They were so kind and helpful especially Toni. She is the best!Connie S. | Overall Experience
Jon the general Manger is great!!Teresa S.
El cliente no dejó un comentario.TONI W.
We got the truck without too many problems but as we were using the truck the entire thing became unresponsive for HOURS! The truck wouldn't start for anything we couldn't get in touch with anyone in order to get the truck moving. We ended up having to spend more time and money late into the night in order to get the truck operational. We took video evidence of the incident and will be seeking a refund for this awful experience. I've never been more disappointed.KIANNA H.
El cliente no dejó un comentario.SAMUEL Y.
El cliente no dejó un comentario.Brandon C. | Overall Experience
El cliente no dejó un comentario.MICHAEL C. | Overall Experience
Very nice staff (happened to be the same two guys working as the first time I was there). Very customer oriented and helpful.Ken G. | Overall Experience
Great experience. Everyone was very friendly and jumped at the chance to help us save the day after our movers stood us up.Nolan L.
Yes, rent me another truck, please.Nicholas F.
When I first came back to Nashville I was going through a whole lot imy Mom had passed and from DAY 1,THE STAFF WAS AWESOME ,THEY HELPED ME SO MUCH ,WHEN LOST MY JOB DUE TO COVID 19,WHEN I DIDN'T HAVE ALL THE MONEY,WHEN I WAS LATE ,ALL I'M SAYING IS TIFFANY TERRY IS AN AMAZING AMAZING PERSON AND SHE CARES AND UNDERSTAND AS WELL AS THE OTHER TEAM MEMBERS ,I WANT EVER FORGET HOW THE UHAUL TEAM WAS THERE FOR ME AND I APPRECIATE ALL OF U,and I HOPE ALL OF GET NICE BONUSES 4 XMAS ) .Jayzette F. | Overall Experience
David was absolutely amazing! He made our process so easy after having an issue with our first chosen U-haul location.TOMMY S.
Personal amableJONAH K.
On 10/24/2020 I went to the Fesslers Lane location and it was the worst experience ever . There was a tall Caucasian man with a white mask on,that worked there who was extremely racist & angry towards me and my family . He even made my pregnant daughter stand outside for 10 minutes and when he finally came outside to address her he had a attitude and asked her what did she want . That was extremely unprofessional and she was hurt ; I don't know if he was giving us attitude due to everything going on with Trump and Black Lives Matter but I did not appreciate it. He even tried to close the building at 6:50 instead of 7:00 and when we tried to talk to him he kept checking his watch and giving us attitude. This experience was horrible and we were racially profiled. There was one good worker who sensed our uncomfortable dispositions and helped us his name was David H on night shift and he was the best although he was injured he still went out of his way to help us and insure everything was okay . He reassured us that his coworker was always this way, which is unfortunate in a customer service position!On Morning shift , Mr.John was a extremely helpful and gave us candy and the lock to the storage unit. He was kind & overly helpful ! All of this is on your camera system & I hope it can be used to show future employees how not to treat paying, respectable, on time repeat or first time customers. That evening shift guy was horrible & unfit for this position.Emma B. | First Impressions
The staff was rude on several occasions so I decided not to move into my unit !! Worst experience w Uhaul thats ive had will not be returning to this facility!!Geneva W. | Overall Experience
Very Clean facility, professional and helpful staff. Highly recommend.Maria A. | Overall Experience
There was a rush right before closing on Sunday, and the two uhaul employees went out of their way & stayed late to accommodate everyone and make sure people had smooth access. Top notch!Ken G. | First Impressions
It's a storage facility. All that's to be expected in that front was par for the course. It's the staff that make it a good, easy, pleasant, and positive experience. The staff was awesome. Tiffany was real helpful and made it easy to get in.Joseph T. | First Impressions
Tiffany Terry was fantastic and super helpful!Kaitlyn S. | First Impressions
El cliente no dejó un comentario.Michelle L. | First Impressions
I checked out of my unit after using this space for a year. I moved to another state. At check and renting a truck, your staff was wonderful and so helpful. I had a lot of questions and needs and they were just perfect. You guys are top notch. I would absolutely recommend this facility.Lori Q. | Overall Experience
El cliente no dejó un comentario.jasmine l. | Overall Experience
El cliente no dejó un comentario.keyahanna a. | Overall Experience
Thank you so much! You guys were wonderful and I can't say enough about how accommodating you were. I really appreciated how kind your staff was and how fast they got me my unit when I called and needed it in an hour due to unforeseen circumstances with my original place. I will definitely use you guys again in the future and be sure to recommend you to anyone I know needing a storage unit! ¡Gracias de nuevo!Melissa R. | Overall Experience
Only issue is I could not figure out how to enter after hours. Need better signage and directions. I swiped my presence which was acknowledged but the doors wouldn't openjay K. | Overall Experience
Storage facility is well maintained and very clean. I had no issues with the short time I used it.Timmothy K. | Overall Experience
El cliente no dejó un comentario.Laura h. | First Impressions
El cliente no dejó un comentario.Kennedy M. | Overall Experience
John is a great agent and did a great job helping me. He answered all questions, he got me the supplies I needed and he took care of my reservation flawlessly. He is a great employee of Uhaul and takes great care of his customers. I can't thank him enough for all of his help. Great job. Thank you kindly. PNPiero N. | Overall Experience
The total experience was professional, friendly, and efficient. The facility is extremely well-maintained and very secure.Priscilla K. | First Impressions
El cliente no dejó un comentario.victoria t. | Overall Experience
El cliente no dejó un comentario.Avia L. | Overall Experience
El cliente no dejó un comentario.Emily O. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
El cliente no dejó un comentario.Susan B. | Overall Experience
Very helpful and prices are very reasonably for a college student like meShakora s. | Overall Experience
El cliente no dejó un comentario.Heidi G. | Overall Experience
Parking is a concern. Storage units are too tall to fully utilize.David w. | First Impressions
El cliente no dejó un comentario.Cheyenne C. | Overall Experience
Tiffany and the Crew did a fantasist job! Impressive!Andrew E. | Overall Experience
El cliente no dejó un comentario.Danny P. | First Impressions
I love this facility and this staff!!!Michelle M. | Overall Experience
Reservations on the phone is a joke I was told I would have a 10/20/15 storage unit on the ground floor We get there and no reservations for any unit and was told no unit available. Ended up getting a 3 rd floor unit half way down a hall. I'm handicapped and this is gonna be hard for me . I'm very disappointed with reservationsKathy A. | First Impressions
El cliente no dejó un comentario.Shannon B. | Overall Experience
El cliente no dejó un comentario.KYLER M. | First Impressions
Staff were extremely helpful and went out of their way to show me to my storage unit. I would highly recommend U-Haul storage to a friend.Travis P. | First Impressions
El cliente no dejó un comentario.Michelle M. | First Impressions
Very positive customer service extended.jose V. | Overall Experience
I planned a move for 4:30pm Saturday - 4:30 pm Sunday. When I got there they said they had accidentally booked my truck for the next day so I had to have it back by midnight. I was moving into a storage unit so they told me the doors closed at 10pm, then they told me the big doors closed at 7:30pm. I had to rush all over my things over in 3 hours when I had planned with y'all 24. It was a very stressful experience. :(rebecca h. | First Impressions
El cliente no dejó un comentario.Michael C. | Overall Experience
El cliente no dejó un comentario.Sheila B. | Overall Experience
El cliente no dejó un comentario.JOSEPH H. | First Impressions
I do wish more attention was paid to masking during the pandemic, as these are tight quarters in indoor facilities and very few people wore masks.matthew v. | Overall Experience
I 💘 u guys😘💕👏👏👏👏Deborah D. | Overall Experience
suckedKenneth G. | First Impressions
Nice staff. The facility is clean.Satema N. | First Impressions
El cliente no dejó un comentario.Alicia P. | Overall Experience
Thank you for making everything smooth sailing!Samantha P. | Overall Experience
El cliente no dejó un comentario.Henry F. | Overall Experience
The young man named Dave was so nice and had all the information I needed and was kind . He seems to really take care of people -great customer service . It was my first time their and I though the building , my new storage unit was very clean. Theresa Morgan 6-22-20theresa m. | First Impressions
El cliente no dejó un comentario.Kameron S. | Overall Experience
El cliente no dejó un comentario.bailey r. | Overall Experience
I've worked and moved a lot with this company. In Massachusetts, Virginia, Maryland and now Tennessee. The u haul storage facility on Fesslers dr in Nashville had the friendliest and most attentive staff. Ive interacted with 3 or 4 different team members at This location and was blown away by their friendliness and courtesy. My wife and I had to move a lot of items alone and the staff made it easy and seamless for us. They even complemented us on our hard work :) I'll be a U-Haul costumer for life thanks to The manager (Tiffany) and her well run team!john b. | Overall Experience
This location is too small for all the traffic this location generates.. the customrr parking is almost non existent because of the 500 Uhaul trucks filling the lot. I literally waited on Fesslers Lane 10 minutes with my turn signal on before I could even turn into the lot. It was terrible experience.. And this is literally my third time having this same experience.Vickie N. | Overall Experience
Most attentive U-Haul I've ever been to. The guys working there were courteous and very helpful with any and every need you have!!! This place ROCKS!!!Stephanie C. | First Impressions
El cliente no dejó un comentario.Alessandro V. | First Impressions
So far so good. Very clean, appears secure, Friendly and efficient staffjose V. | First Impressions
Customer service was good and professional .VERONICA C. | Overall Experience
The staff is very helpful and super nice Facility is spotless Parking is horrendous with a uhaul trailercharlotte s. | First Impressions
Tiffany does a great job.Jerry O. | Overall Experience
Very clean and comfortable access to store our things for a month or two as we move to a new house.Daniel H. | First Impressions
El cliente no dejó un comentario.Alex P. | First Impressions
El cliente no dejó un comentario.Shayne W. | First Impressions
I am sure this facility is even more wonderful than in my experience, but I was frustrated that the free month of storage for college students was not honored. Also, when I moved most of my things into the unit on 5/4/2020, the power to the facility was out and as such the elevators were not functioning. While this was not something that could be controlled by the employees, there were several times when staff members left the office empty. No moving help or discounts were offered because of the inconvenience.Ashley H. | First Impressions
Tiffany very freindly and helpful thanks to her for help and infoJames T C. | First Impressions
El cliente no dejó un comentario.Michael H. | Overall Experience
El cliente no dejó un comentario.Jessica M. | First Impressions
I really appreciate how professional your staff was during the aftermath of the tornado in Nashville. Thank you for all your help.Samantha B. | Overall Experience
Dave was so helpful during the stressful moving process!Emory M. | Overall Experience
El cliente no dejó un comentario.Jasmine S. | Overall Experience
El cliente no dejó un comentario.Devonte H. | First Impressions
El cliente no dejó un comentario.gail h. | Overall Experience
El cliente no dejó un comentario.Randall L. | Overall Experience
Upon checking out my unit the staff was not very attentive. They acted as if we were bothering them. Due to Covid 19 there was no face to face interaction which was fine but they literally watched us stand at the door for several minutes and gave us the finger to wait longer. There was sign that stated to call but their phones were not working. The lady didn't check my unit and basically told me I was good and she would email the documents which she never did. The next day another lady called and asked had moved out. I advised her my account was suppose already be closed as of yesterday. She explained that she would close it.Shannikka S. | Overall Experience
I thankful of y'all service this storage is tje best one i have ever been beforeCynthia M. | Overall Experience
Tiffany is awesome! She helped in every way possible to make our move manageable in the midst of this health crisis. She not only worked well with us to explain how thing would work during the sales process, but she also worked well with our movers on move-in day. She made everything easy and go flawlessly! I will tell any other parents of students at the nearby Trevecca (TNU) campus to store their kids' extra items there at your facility with Tiffany. She truly went the extra mile and was great to work with. Give that girl a raise - she's worth it! Thank you, Tim WindeTimothy W. | First Impressions
Tiffany and Madison are by far the best representatives I've come across in the "storage unit industry." They always went above and beyond to make sure I was happy with my facility. Gracias.Wesley M. | Overall Experience
Nicest storage facility i have ever been toRobert A. | First Impressions
El cliente no dejó un comentario.CHINWE U. | Overall Experience
El cliente no dejó un comentario.Tara J. | Overall Experience
El cliente no dejó un comentario.BRAD H. | Overall Experience
The staff here is excellent. They are always friendly and knowledgeable. The entire facility is sparkling clean. It could not have been a better experience.Sam G. | Overall Experience
Following the tornado, it was great to have a place to store my belongings until I found house. I felt relieved and appreciative for the free unit during my time of financial and emotional crisis. THANK YOU!Carolyn M. | Overall Experience
Very very goodAntionne G. | Overall Experience
El cliente no dejó un comentario.lashond j. | First Impressions
The manager Tiffany was incredibly rude to me. She costed me an extra 1.5hrs on my move. When we originally came to the property with true friends, she said we were fine where we were. After the first hour, she was rude to my movers and me. She kept making them move the truck after my time had started. I understand the stresses of being a GM is being one myself, but that doesn't give the manager the right to yell and be rude to a customer that respectfully asks a question. Then she hangs up on me and refuses to give me a way to speak to her supervisor and continued to hang up on me for about 5-10 min. I mean she was incredibly rude. I will never use this location ever again. I don't understand why she was making my truck move all morning because she wasn't doing that on the night we moved in. I had to wait almost 2hrs to move in. That manager Tiffany needs some in depth customer service and anger management training. One of her associates even stated to me yesterday that Tiffany was going through a lot but it doesn't excuse the way she's been acting. I can't refer anyone I know to this location. If I do, they would act out after dealing with her.Brandon T. | Overall Experience
I just wana say thank you very much ! I appreciate uhaul as a company and this particular location for being there and helping me and my family with not only 1 but 2 units during my struggles after my home was hit and destroyed by the tornado ,if it wasnt for the kindness that yall have offered and presented I wouldn't have had a place for anything .I did manage to salvage some stuff I was able to save more than I had expected ! So i again appreciate everything !Josh A. | Overall Experience
You guys were so great. Having just went through a tornado and not knowing what to do, you guys helped me get a storage unit and were the absolute friendliest staff In the midst of pure chaos. Thank you from the bottom of my heart for your generosity. It helped relieve me of an immense amount of stress.Candace B. | Overall Experience
Parking is an issue.Terry H. | First Impressions
I have a lot to say but I'll run out of room. The parking and unloading area is so very inadequate, making the experience unbearable. This has been the worst experience I've ever had with U-Haul and would not recommend any Nashville TN U-Haul Storage to anyone. I have spoken to customer service about my experience with everything including the fact that the original facility in Nashville did not have a unit available for me even though I had a reservation and she saw it in the computer. I was there with a 26 foot truck and hired movers to empty it. She said there was nothing she could do and told me to try to get one at UHaul on Fesslers. I moved from 580 miles away and had to scramble to find a place to store my things. Costumer service offered a $30 gift certificate to use for any UHaul product or service.Stormy W. | First Impressions
El cliente no dejó un comentario.Julia C. | Overall Experience
All of the staff was kind and provided the information to enter, exit and all questions asked. I could have rented at another facility for less money but I have always had a good experience with U Haul and now using them for my storage in my new home state of Nashville.Jane S. | First Impressions
Not enough parkingKAM K. | Overall Experience
Very polite, Helpful, and Professional Above All!PHALON H. | First Impressions
El cliente no dejó un comentario.Connie S. | First Impressions
The staff was very friendly and very helpful! They explained clearly what the check-in procedures were and what we needed to do to pick up our things in the future. The provided dolly/flat beds were very helpful. We had a great experience while moving our things in!Lindsey S. | First Impressions
El cliente no dejó un comentario.nicole f. | First Impressions
You need to have more flat carts available for moving (although to be fair, no one expected the tornado to wipe so many people out in Nashville). Also, it's better to explain that you have to swipe in TWO places to check out properly. But otherwise it's good.John P. | First Impressions
This U-Haul self storage center let us store our stuff here for a month free so we could get back on our feet after the tornado. They were so nice and accommodating. We are truly blessed for uhaul during this time!Kathryn S. | First Impressions
Though the lobby was busy because of the disaster, the staff was still able to be optimistic and helpful.Ashley C. | First Impressions
Most phenomenal staff everCYNTREL L. | First Impressions
Staff was super friendly and walked me through the whole process. It was my first storage rental after a move and it couldn't have gone any smoother. The 2 ladies who were working when I came in were both amazing. It was the end of the month and the place was packed with returns, rentals, locks having to be cut off, etc. I had reserved a unit that was way too small for what I had to store. They got me in the perfect sized unit and walked me through everything. Kudos to uhaul for hiring such amazing people! I was in hospitality management for over 20 years and the way these employees handled every situation in a super timely and professional manner was beyond impressive. I highly recommend this location!Christopher P. | First Impressions
El cliente no dejó un comentario.kerry a. | Overall Experience
Very helpful front desk. Tiffany was excellent. Nice clean facility. Safe.Randall L. | First Impressions
I'm very happy with the customer service and their kindness I would recommend them to my family and friends also to anyone, Thank you so much 506 Fesslers lane U-Haul.jerry C. | First Impressions
Friendly and knowledgeable staff.Angela M. | Overall Experience
Tiffany was wonderful! We drove straight in from Chicago and needed a place to store our misc. items. She was very accommodating & very welcoming. What a great welcome, introducing us to TN. ¡Gracias!Robert M. | First Impressions
Staff was very helpful, patient and friendly. Storage facility clean and easy to navigate.Dara S. | First Impressions
If customer service is key to existing and potential customers or business, then the young lady named Madison truly dropped the ball with the way she handled my check in. She was unprofessional.christina s. | First Impressions
A very easy process to rent a storage unit. The staff was very helpful and the facility is very clean and seems very secure.Beth A. | First Impressions
I was very happy from the very first time I spoke with the Manager Tiffany. She was very helpful and professional. The facility was in excellent condition and very secure.Enrique R. | Overall Experience
very informative!!!!!!!Chicqutar C. | First Impressions
Love is in air love this place Tiffany n staff r great in today's society u just don't find this kind of service u need to give them all a raise 🕺💃$$$✌️Marty S. | Overall Experience
Awesome. Very pleasant experience.Joshua M. | First Impressions
Wasn't 24 hours accessRobert S. | Overall Experience
the facility as a wholearhtea a. | First Impressions
This was my first time renting a storage unit and I felt like they had great amenities. Usage of the carts and elevators made the moving process easy. I felt very safe storing my personal belongings.Jessie M. | Overall Experience
SatisfiedNikki M. | Overall Experience
Truck was not suited for a long drive.. check engine light went on and off. Had to jam a roll of paper towels between the seat and door to stop the door rattle. Cargo door was hard to close. plus moreKAM K. | First Impressions
Everything was great,.Thomas S. | Overall Experience
This was a great facility! Everyone was so nice and the staff was incredible.Jocelyn M. | Overall Experience
Great experience. I'm a young woman and was going to the unit I was renting by myself quite often. Never once did I feel unsafe. Everyone I interacted with on the staff was helpful and friendly!Alexandra J. | Overall Experience
Awesome Service! Thank you!!!Ryan T. | Overall Experience
Great manager!Brandy W. | Overall Experience
Its was good but i basically had to attempt to return the truck to 3 different locations but everything is returned thank uKhaliss B. | First Impressions
Everything was perfectFrederick G. | Overall Experience
Great experience - very professional - a high recommend - very impressive facility and Tiffany sure knows how to run itJohn R. | First Impressions
Staff was great and very easy move-in as well as checkout! Would definitely use this facility again.Veronica R. | Overall Experience
Staff is incredibly helpful!Amanda C. | Overall Experience
Make sure to get your reservation complete and call the location to verify it is there before moving!!! If I am charged twoce for 2 different storage units I am going to be highly upset!!!Jill K. | First Impressions
Tiffany was very helpful and understanding of my storage situation. Thank you and highly recommend this location for those who want good customer service.Wesley M. | First Impressions
Thank you to Madison!!!! We came in with low spirits. We were put in a really bad situation with our new home. Madison helped us out and was wonderful. They recently dropped their prices!Ryan T. | First Impressions
i have been to three locations in nashville in the last week the service has been above averagea at those locationsalphonso m. | First Impressions
Just needed a storage space for about two weeks. Very friendly, helpful people. Top notch.Ken S. | Overall Experience
This U-Haul facility was very clean. The staff and owner were exceptionally helpful and kind. I used the 1 month of free storage after renting a truck, and it was well worth it. ¡Gracias!Ansley M. | Overall Experience
Very good servicesandra b. | First Impressions
The company had great storage options, but lacked in the parking/load and unload zones.Joshua W. | First Impressions
Helpful cuerdeus.all good👍Larry G. | First Impressions
Everything was amazing!sarah j. | Overall Experience
GraciasDavid H. | First Impressions
Easiest and most low maintenance storage i've used. friendly and informative staff.Kaeli S. | Overall Experience
It took over an hour to set up storage due to the printer and cc reader not working on one of the computers. She moved the card machine and it deleted my information so we had to start over again.Margret G. | Overall Experience
My storage experience was easy and stress-free. Thanks U-Haul Moving & Storage!Skylar J. | Overall Experience
Excellent storage experience!Susan B. | Overall Experience
Tyler C. Was BEYOND excellent!Kameron S. | First Impressions
Bianca (Saturday morning shift) was incredibly helpful and friendly. While the loading/unloading zone is very small, I am glad I chose this locationAmanda C. | First Impressions
One suggestion: There should be a way for the person on duty to reset the elevators when the power goes out on the weekends - my husband and I were stuck in one on Sunday afternoon!YoKasta L. | First Impressions
Tyler was extremely professional, communicated everything I needed to know clearly, and despite being the only staff on, managed to help multiple clients efficiently.Janet T. | Overall Experience
They were so pleasant and helpful. The facility is also new and very clean.sarah j. | First Impressions
Nicest UHual storage facility that I have encountered. Exceptionally clean and easily accessible. Parking lot could be bigger through for turning around w/ trailers, etc...Wilson V. | Overall Experience
Ms. Terry (the local owner) is always there...and like any business big or small it shows. Not only in operations and facilities, but in a passion to obtain/retain your customers. Love it.Ryan T. | Overall Experience
Convenient and staff was very accommodating!Janice H. | First Impressions
The elevator at this facility is absolutely horrible to work with. Something needs to be done to make it easier for everyone to move stuff up and down.Mark F. | Overall Experience
Fantastic facility!Virginia C. | First Impressions
My rep was awesome. He really made my experience betterMelissa W. | First Impressions
This storage facility is easy to access from all neighborhoods around Nashville. The parking is somewhat tricky but no other complaints. The building is new and very clean and well-maintained.Sarah B. | Overall Experience
The facility is well taken care of and a pleasant atmosphere.Marisa P. | Overall Experience
The staff were so welcoming and acting professionally, and the place was very clean and well organized. Thanks a lot for everything.salar a. | Overall Experience
This place is top notch. Highly recommend!STEVE M. | Overall Experience
Everyone was helpful!Lena H. | Overall Experience
Katrina was fantastic. She saved our bacon after we were unable to move into our new apartment and needed somewhere to store everything we owned. She was friendly and professional.Colin H. | First Impressions
The staff were respectful and professional and very helpful.salar a. | First Impressions
Tiffany was so nice when I called from Virginia. She was very helpful and made reserving the right size unit from afar every easy.Skylar J. | First Impressions
Staff was very helpful and professional.sallie w. | First Impressions
The young lady that helped me was very awesome had very good customer service would hire her in a heartbeatwillie c. | First Impressions
Building was spotless. Staff was gracious and helpful. Thanks to Ms. Terry for all the help.Earl E. | First Impressions
Great serviceHaorld S. | First Impressions
Pleasant experience and professional staff.Yolanda G. | First Impressions
Great service!Mark C. | First Impressions
Employees were helpful and knowledgeable.michael h. | First Impressions
Wonderful move - in experience !!!Anthony W. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!