Customer Reviews for U-Haul Moving & Storage of Nampa

Clasificación:

4.0

On your rate signs you might put in "reservation needed ". So everyone knows that they just can't walk in and get a uhaul.

Clasificación:

3.0

The cab smelled like cigarettes, there were other peoples belongings in the cab still. But the truck worked as intended. So the experience was okay.

Clasificación:

5.0

The staff was spot on and perfect with everything. Special thanks to the service man.

Clasificación:

5.0

Everyone here is very helpful and nice. I am very happy with our choice to store at this facility.

Clasificación:

5.0

Everything was treated like professionals excellent

Clasificación:

5.0

They were very helpful and nice

Clasificación:

5.0

Very kind and helpful especially Linda.

Clasificación:

5.0

nothing

Clasificación:

5.0

My experience was great.

Clasificación:

5.0

Everything was super easy as soon as I showed up everything was ready friendly staff

Clasificación:

5.0

The drop off of rented truck went as it should. Great experience. Will use again.

Clasificación:

5.0

Nothing. Everything went very smooth for me.

Clasificación:

4.0

It was very easy to go on line and reserve the truck. Everything was ready for me when I picked up the truck. I would definitely recommend.

Clasificación:

5.0

Great service, especially since we were "walk-ins" and had no reservations. This truly is 'My go to place for "my other truck" or in this case a van.' - home remodeler

Clasificación:

5.0

Linda and Dixi were so nice and very helpful!!

Clasificación:

5.0

Everything went well. Jennifer in Nampa was So friendly, knowledgeable, and helpful, she is definitely an asset to your company! Very satisfied!

Clasificación:

4.0

The Ladies that work there are extremely sweet and down to earth ... They work very hard and very well together..

Clasificación:

5.0

nothing you guys are GREAT KUDOS to Linda she is awesome !!!!!!!!!

Clasificación:

5.0

Nothing that I can think of.

Clasificación:

5.0

Keep up the good work.

Clasificación:

1.0

The customer service was horrible I had a regional manager named Scott yelling at me and talking down to me over me to bring the chair next to me also when looking at the receipt they are still trying to call me for the doll even though the dark the tale of your three morning it's okay if you need to drive can a horrible experience

Clasificación:

5.0

Linda was awesome from start to finish I truly appreciated her and her knowledge speed and service thank you Linda

Clasificación:

5.0

It was easy great customer service and friendly staff that helped answer all questions about storage service and rental items as well. Five stars ⭐️⭐️⭐️⭐️⭐️

Clasificación:

5.0

All though they weren't able to provide me with a 26' truck due to an irresponsible customer, the staff went out of the way to compensate me with the available equipment they had available. I've used this location for multiple rentals moving my kids into their new homes and I'm alway taken care of. Great customer service 😉

Clasificación:

3.0

Let customers know that if you don't check in the truck online you get charged another day.

Clasificación:

5.0

Super clean at all times, tank is always on full, very well maintained maintaince wise, great friendly staff

Clasificación:

5.0

All very nice employees. I've rented many times with no problems. Thanks for great customer service.

Clasificación:

5.0

I had a good experience with Linda and all other employees at this facility.

Clasificación:

5.0

The manager and staff here are very helpful and knowledgeable. The facility is always very clean and well lit. The price per unit here is definitely great compared to others. If I ever need the use of storage again I will definitely come here.

Clasificación:

2.0

All was fine until check-out. I was only 6 days into a monthly charge and absolutely no prorated refund. No discussion of even a partial month's credit. All I got was "the contract says..." what a bunch of crap, not pro-rating charges. Then after I realized it and asked for my unit back I was told I would have to pay for another month. So now you can re-rent my unit and get paid twice. I will never ever use Uhaul again. You totally smell of GREED.

Clasificación:

5.0

You guys are awesome. Thank you

Clasificación:

5.0

I had a good experience and I would recommend this uhaul place to others

Clasificación:

4.0

One complaint I have is that I had to drop off the vehicle trailer I was towing at a different location earlier than I wanted too. This was caused solely by the fact that the weather had gotten so poor that I was unable to safely tow a trailer. Despite that, Uhaul charged me and additional $137 to do this. I don't think Uhaul should charge a fee like that when the issue is Safety.

Clasificación:

5.0

The customer service agents where wonderful, friendly, knowledgeable and best service I experienced! I had been to three other storage facilities and your unit, truck and reps where hands down the best I had to deal with. So thank your reps. Sincerely; Tania

Clasificación:

5.0

Have used this location multiple times for different needs (moving to dorm, transporting large items) Installation of car hitch. Personnel are always pleasant to deal with. Fair pricing. Would recommend.

Clasificación:

5.0

Linda was a blessing! Professional, courteous and knowledgeable!

Clasificación:

5.0

Linda was fantastic. Thank you.

Clasificación:

5.0

Really nice, came right out to help us, friendly

Clasificación:

2.0

Next time Give someone a chance, some people don't have a smart phone or computer to log into website for early returns. I turn in the trailer early because I had to work all day and now I get charged 20.00 dollars. Next time I'm using PODs for any type moving.

Clasificación:

5.0

Linda Hudson was awesome, helpful in every way possible. If I need these types of service's again, this store is where I will come back too

Clasificación:

5.0

Reserved online, everything was ready and went smooth and easy, very courteous staff, I was well pleased with the whole experience. Of course my 19.99 truck ended up being $62 when all was said and done but still a great deal and I was happy with the whole experience.

Clasificación:

2.0

Linda made it a great experience. Will go back there when needed.

Clasificación:

1.0

The elderly woman who was checking in returns was brusque and rude. Perhaps she needs to take some personality classes.

Clasificación:

5.0

The lady was very helpful, service with a smile.

Clasificación:

5.0

Nice folks and efficient service.

Clasificación:

5.0

Gracias

Clasificación:

5.0

You guys were great! We had a rough move and you accommodated with the storage and went above and beyond with friendliness. Made our transition much easier! ¡Gracias!

Clasificación:

5.0

very friendly and helpful staff

Clasificación:

5.0

We came to U-Haul to store our RV. The staff (Dixie, James, and the manager Linda) were all extremely nice and helpful and made our move-in experience very easy! We would highly recommend this facility to anyone looking for a nice, clean place to store. And the bonus to that? Really nice people to work with!

Clasificación:

5.0

So nice and helpful. Definitely recommend!

Clasificación:

5.0

The truck, and the items I purchased to help us move were ready and waiting when we got there at 0800. Very excellent.

Clasificación:

5.0

James was incredibly kind, joyful, and knowledgeable. He got us into the right trailer when he found out what we were doing and made a stressful day more pleasant. Thank you! Wishing you all the best, Fred and Lisa

Clasificación:

4.0

Fire Dixie. She is awnry and not pleasant to be around. Find some cute 20 somethin girl that doesn't have an attitude and that will work for less.

Clasificación:

2.0

The storage facility itself seemed safe and well lit. However, the staff was incredibly rude. The man who initially helped us with our storage rental had no kind tone at all. There was no pleasantness and he was very abrupt, seeming annoyed that we were even there. His communication skills were severely lacking and when I would ask to clarify something, he would snap back at me with a response. For example, my boyfriend and I were standing in front of him and my name is on the rental but my boyfriends card was on the rental. The man, while looking down, abruptly said "I need to see an ID" I asked if he needed mine or my boyfriends. He looke dup, rolled his eyes, signed and said rudely "Well, it's your name on the rental isn't it? Guess that means I need yours, doesn't it?." And then wen back to what he was doing. The attitude continued for the entire rental situation. We decided to cancel our reservation immediately due to the service. I don't want to give money to that kind of service nor do I feel comfortable leaving my belongings in a facility run by someone with that sort of attitude. We made sure to tell others not to go to that facility as well. IN addition, we also returned our 26' uhaul rental from our one way move to this facility and received rude guest service from the older lady who worked at the facility. Her tone was extremely condescending. She got in the truck and said "So you couldn't fill the tank?" I said oh itw as only at half a tank when we picked it up Her reply was very condescending tone "Well, that's not half a tank baby-girl" Um, I am a 46 year old mom and grandmother. I have a college degree and lots of life experience, I do not appreciate being talked down to by her. It was a hair of a mark under the half. We will never use this facility again.

Clasificación:

5.0

Very friendly service got in and got out and had a great time people are friendly and cancer concerned about our needs I appreciate all the help

Clasificación:

5.0

Even though the vehicle had a problem, the staff handled it very well

Clasificación:

5.0

Keep on doing what you are doing. Excellent service

Clasificación:

5.0

This is the greatest location ever. I have used U-haul in every move and I have to say this location is the most helpful and friendly location. Linda and Dixie are the best.

Clasificación:

4.0

The items were off site but the personnel was gulp full to guide them.

Clasificación:

5.0

Best uhaul facility ever. The workers there were fast, friendly and had everything ready to go.

Clasificación:

5.0

Lady in the office is awesome!! Professional and courteous.

Clasificación:

5.0

The staff here is wonderful! I have used this location several times and because they are to helpful and fun to do business with I will go out of my way to continue my relationship with these wonderful people!

Clasificación:

5.0

This site is by far the best. They are always friendly and the management is amazing!! They work with you every step of they way!

Clasificación:

5.0

Linda and her team are amazing. I had a storage there for almost 14 years. Had moved away from Idaho. The storage was filled with all of my husband's things who had passed away. I had to come back to the area for a family emergency and they were extremely accommodating and helpful to me to get my storage cleaned out. Linda and her team are one of a kind and I would highly recommend her facility to anyone in the area.

Clasificación:

5.0

Very easy to do business with, pleasant and helpful.

Clasificación:

5.0

Easy to work with

Clasificación:

4.0

The staff were amazingly helpful and made a tough job easier. The only gripe I have is the online rental said it came with a lock for free, but I had to pay for a lock instead - you just need to match your marketing.

Clasificación:

5.0

Made our drop off process easy. Personnel was helpful and friendly.

Clasificación:

5.0

Linda is very nice. She was very real and honest. I liked talking to her. I can't remember her husband's name, but he went out of his way to exceed my expectations. I will rent my storage unit happily. I'll refere this business to anyone I hear that needs rental options.

Clasificación:

5.0

Linda is awesome

Clasificación:

5.0

The last minute changes to the pick up times and locations was unacceptable. At the three different locations that I had to go to there was nothing that they did or could do to help. Just horrible! The crew in nampa was amazing! You really need to work on the South Bay crew.

Clasificación:

3.0

The parking lot is a nightmare, you really need to do something about the traffic flow. The employees are fantastic and helpful!

Clasificación:

5.0

Pop

Clasificación:

3.0

Yo

Clasificación:

5.0

Again this place was so busy. However, when I found the storage unit was too small for all my possessions Damian and Dixie went above and beyond to find me a bigger storage unit for me to rent. Great service!

Clasificación:

5.0

Great facility. Friendly and professional staff!

Clasificación:

4.0

I know my unit was sold off and my ex boyfriend said he would be the one to take care of it but he never did. Now I'm in an odd situation. But the over all experience was great!

Clasificación:

3.0

Long wait when checking in

Clasificación:

5.0

Linda was great. This particular location is absolutely the best uhaul I have ever visited. In the past I have had bad experiences with other uhaul locations but this one was great. I just want you to know that Linda goes above and beyond and that this location is a good example of how I would imagine a uhaul should be run. The check in/out processes were easy and quick. The staff was helpful and knowledgeable and professional. They clearly care about the customer. I'm telling you, it is SO much better than any other uhaul I can remember ever visiting. I don't normally leave reviews but this was such a positive experience I felt the need. Also, by the way, I was never asked to leave a review.

Clasificación:

5.0

good

Clasificación:

5.0

Lighting in storage unit would be helpful for seeing items in unit team member who checked us out was great!

Clasificación:

5.0

Great service. Linda is awesome!

Clasificación:

3.0

I paid a $60. Deposit on furniture pads and was told the co had a record so no need for me to keep receipt. No one had a record. I lost $60 deposit!

Clasificación:

5.0

Linda was awesome. We originally had storage scheduled at the Garden City location. When we arrived with a Uhaul truck full of furniture and a tight time frame, the manager said the unit was rented to another person, even though we had a confirmation. He shrugged it off like it was not his problem and told us to try another location. Although the second location was a lot more helpful, he also had no units. When we arrived in Nampa (30 minutes away and our 3rd attempt), Linda was extremely helpful and got us a large, clean storage unit and was very friendly and accommodating. I would recommend her Nampa storage unit to anyone in the area!

Clasificación:

5.0

Linda was always a help! Amazing customer service! What a great staff. Everyone was always helpful.

Clasificación:

5.0

Linda was incredibly helpful and made the entire process very easy! We were a bit turned around as we took a back way to get to the facility. I called to ask about pulling in as we are new trailer owners and backing up is a bit scary. Linda wasn't able to pick up the call and I didn't leave a message, but within 5 minutes she called me back anyhow and gave us great advice so we didn't have to back up our rig. I was impressed! She was very professional and had a great sense of humor which our family appreciates!!! It is a little drive for us, but well worth it. We will be sharing our experience with friends and highly recommend working with Linda.

Clasificación:

5.0

I loved working with the staff! They were all very friendly and helpful!

Clasificación:

3.0

The manager Linda was excellent and very helpful to work with. Then there are other's that need to learn customer service skills and stop being g a jerk and rude. I rented a storage unit for over six years and paid plenty for it

Clasificación:

4.0

Everything was great except it was to hard moving into and out the indoor storage units.

Clasificación:

5.0

The local representatives are beyond helpful and accommodating but dealing with the national help line leaves something to be desired as they are very disconnected.

Clasificación:

5.0

Amazing! Not only did they accommodate our changes in travel, but they had a perfect sized unit and honored our 30 days free storage without hesitation! I would recommend them any day to anyone that needs storage OR a moving truck/trailer!

Clasificación:

4.0

Pricing for storage of my fifth wheel was (is) very reasonable.

Clasificación:

4.0

Being friendly would help. The service was good, but we were treated like one more cog in the machine. Very impersonal.

Clasificación:

5.0

We were so grateful for the grace period to get the few remaining things I had left in storage due to the Covid-19 . I had to mail the keys to my daughter so she could scramble and remove what was left! Thank you!! A dollar saved.... Were dollars for essentials!!:)

Clasificación:

5.0

Out of all my years of renting a storage unit, this was, by far, the absolute best. Very clean and convenient. The employees and owner were always very pleasant and willing to help.

Clasificación:

5.0

All of the staff there were amazing and wonderful to work with. We especially want to give thanks to Dixie and Linda who were extremely helpful, kind, and very courteous. ¡Gracias!

Clasificación:

5.0

The team at the UHaul facility in Nampa are the best we've ever experienced. We vert much appreciated their help and kindness after a very long 2 days of driving. They were a blessing to us!

Clasificación:

4.0

No complaints. We moved our RV to a location closer to home and that's saving about $50 per month.

Clasificación:

5.0

Staff was friendly, and my belongings were still there three months later when I moved out. Inside the facility was clean and nice.

Clasificación:

5.0

Everything is fine. Thank you.

Clasificación:

5.0

Thanks Linda!! You were awesome!!

Clasificación:

4.0

Always a good experience at this facility. Have rented many units and trucks over the years and won't go anywhere else.

Clasificación:

5.0

All went well.

Clasificación:

5.0

The manager of this U-Haul storage business was great’

Clasificación:

5.0

Very friendly manager and very helpful

Clasificación:

5.0

Very friendly, efficent, fast service.

Clasificación:

4.0

The inside staff (lady that helped me inside went above and beyond for me. I came in crying as my husband moved out and divorced me with no warning)! She was so kind and patient and helpful!

Clasificación:

3.0

I got a storage unit & was all moved in, went home & logged onto uhaul.com to check my account, but there was a different unit on my account. they gave me the wrong unit, so had to move the right unit

Clasificación:

5.0

Friendly and efficient

Clasificación:

5.0

Thanks so much for you help. The manager was amazing.

Clasificación:

5.0

The service I experienced was over the top! Needed a 17 footer which was unavailable when I called! Within minutes of hanging up I received an email confirming my order and the guarantee on my order

Clasificación:

5.0

Nothing needs to be improved. Lisa and Dixie were 2 of the most amazing and helpful women. They answered all of my questions and concerns.

Clasificación:

5.0

The best experience ever.

Clasificación:

5.0

This is a busy place but the staff is always professional and courteous.

Clasificación:

5.0

US Veteran Brad, you are the best! Awesome service, he cleared up all my confusion and provided me with great solutions. You made my move easier for sure! Thank you so much! I appreciate your help!

Clasificación:

5.0

Very helpful staff. Explained everything to me. :)

Clasificación:

4.0

The location is in such a place as it is sometimes difficult to get in. The parking is too limited, but everything else is ok

Clasificación:

5.0

Linda Hudson, General Manager, and her staff in Nampa, ID could not have been kinder nor more helpful. The next time we are in need of equipment to move items we shall definitely use UHaul.

Clasificación:

5.0

Friendly and helpful people.

Clasificación:

5.0

My experience was excellent.

Clasificación:

5.0

Linda was awesome and helpful!

Clasificación:

5.0

Perfect customer service, can't get better than perfect.

Clasificación:

4.0

past due charges & fees waved when i moved out, made up for the mileage overcharge & blanket (which i never used) charge on the truck i rented, & the miscommunication. great friendly staff too.

Clasificación:

1.0

In my opinion if uhaul is not willing to issue a partial refund on their prepaid units (you have to pay for the month in advance) then they should not be allowed to rent out the unit ASAP!

Clasificación:

5.0

Nice, friendly staff...very helpful.

Clasificación:

5.0

Very friendly staff and easy to work with

Clasificación:

4.0

Excellent service. Thanks

Clasificación:

5.0

Mind blown by the amazing customer service, and attention to detail paid. I would highly reccomend this location to anyone looking for storage or a rental truck.

Clasificación:

1.0

They are rude and very unprofessional. I would rather drive to Boise then go back to this location. I will be taking my business somewhere else.

Clasificación:

4.0

The lighting in my unit needed to be fixed because there's no sensor where it would turn on where I was at you have to walk through the end of the hallway and that needs to be attended

Clasificación:

5.0

We had an excellent experience. The storage unit is clean, climate controlled and the best storage unit I've ever used. The price is very good and very fair. I highly recommend them.

Clasificación:

4.0

I felt that your representative was overworked. He was alone and there was quite a few of us waiting.

Clasificación:

4.0

Satisfied

Clasificación:

5.0

The handsome gentleman that helped me was very helpful, answered all of my questions, got my unit ready to go and his customer service was excellent.. Much appreciated. :)

Clasificación:

4.0

Seth was extremely helpful & went above expectations

Clasificación:

5.0

Great location

Clasificación:

4.0

They did a nice job setting me up and answering my questions it was all positive

Clasificación:

5.0

Very friendly and helpful

Clasificación:

5.0

I was very impressed with the cleanliness and security of the storage units.

Clasificación:

5.0

Always enjoy working with Linda and her crew. They go above and beyond each time.

Clasificación:

5.0

Very helpful and friendly staff

Clasificación:

5.0

Excellent service, met my needs no matter what. Great manager, and assistants very trustworthy business.

Clasificación:

5.0

Very nice, very helpful.

Clasificación:

5.0

Very good place to rent from

Clasificación:

5.0

A++

Clasificación:

4.0

They are great and very helpful

Clasificación:

5.0

Would highly recommend this facility!! Great customer service, excellent facility. Definitely 5 star

Clasificación:

5.0

Very friendly and helpful

Clasificación:

5.0

The General Manager is very helpful.

Clasificación:

5.0

Linda and her crew were wonderful! As with most moves, things became hectic and Linda gave us great prices, practical advice and more than that, the customer service at this business is outstanding!!

Clasificación:

5.0

The team at this location went above and beyond to help my family get my belongings into storage. I can't wait to move there and meet the staff they were incredible.

Clasificación:

5.0

Great staff thanks!!!

Clasificación:

4.0

a

Clasificación:

2.0

I was not satisfied with my experience my uboxes were late, and no one contacted me to inform me as to when they would arrive. It was an inconvenience to have people at my home ready to unload and h

Clasificación:

3.0

Everything was great until we moved out. That is not the correct move out date. I called and spoke with a lady. And we moved out on 10/19. The lady working there that day was extremely rude

Clasificación:

5.0

Great service.

Clasificación:

5.0

Outstanding customer service.

Clasificación:

4.0

Delivery of ubox went smoothly. Pickup of empty ubox went so smooth I didn't even hear them pick it up. Would definitely use uhaul/ubox again. Would use helping hands again for load/unload of ubox.

Clasificación:

4.0

Very helpful staff. Back of the lot needs to be cleaned up

Clasificación:

5.0

great service

Clasificación:

1.0

Website allowed me to make a reservation, had me pay for it, but then I learned there wasn't any space available. This needs to be fixed. Not the fault of the storage facility, a technical issue.

Clasificación:

5.0

Great customer service. Thank you!

Clasificación:

5.0

Great service done with no fuss. Very professional Mgr. Linda gets everything done when you need it . Best U Haul service I have ever experienced.

Clasificación:

5.0

Thank you uhaul for being so very nice holding an item we left until we could pick it up not many places would have done that. You guys are Awsome

Clasificación:

4.0

Very nice helpful people. Refund process a tad long but taken care of but 4.00 short however. Not cool. Will consider renting in the spring when we will be making our move.

Clasificación:

1.0

I was rented a unit that did not exist the facility was under construction the owner of the facility was rude and obnoxious cancelled my request and dismissed me

Clasificación:

5.0

There was a major issue with our rental from the California store to the Idaho store and the man in Idaho was great as we were very upset with what happened. I can commend him with a job well done.

Clasificación:

5.0

Fast and fantastic customer service!

Clasificación:

4.0

Great storage facility. The only downside which is why I didn't rate it 5 stars, is the available space near the office. Very confined and congested. Otherwise it's great.

Clasificación:

5.0

Everyone was very helpful. Thank you.

Clasificación:

5.0

Great facility and helpful people! Will recommend to friends and family.

Clasificación:

5.0

Overall great experience

Clasificación:

2.0

When I got 2 pods, not 3, I was on the phone for 45 minutes. Near closing, worker told my dad to go past the gates and take time. Locked him in. Wouldn't come to door when I knocked on door for help.

Clasificación:

3.0

we couldn't access our unit after 7 PM, or whenever we needed to. No light in the unit, hard to see anything. Raise in rent ridiculous, already too high, staff not very friendly for most part

Clasificación:

3.0

There's a sharp drop-off at the doorway to the inside storage facility. It was very difficult for me to get the cart in/out. Driveway is very narrow. Friendly staff, nice and clean inside.

Clasificación:

5.0

I was very pleased with their service

Clasificación:

4.0

nice storage unit. with a good staff.

Clasificación:

5.0

Great service, easy to get what I needed when I needed it. Never worried about safety and security.

Clasificación:

5.0

This was the very best experience I have ever had renting anything. Linda was the most friendly and accommodating customer service representative. This day and age,that is hard to find. ¡Gracias!