Make sure the equipment that was order is included in the truck for the 24/7 share truck. Or instructions on how to obtain is provided.
Michael W.Customer Reviews for U-Haul Moving & Storage of Nampa
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Thank you for your help yesterday! ;-)
Jeffrey M.Smooth as a gravy sandwich on Wonder Bread.
Sean B.Picked up a 6 x12 enclosed trailer. During pick up the uhaul employee verified the brake and turn signals were operating while I operated the lights from my vehicle to verify proper hook up. Upon arriving at the loading location 30 minutes away I checked the clearance lights myself. 9 of them were not working including 2 of the large rear combination lights in the rear. I tried calling the dealer I picked it up from but no one was available to answer. I then called roadside assistance. 2 hours after initiating the service request the repair team arrived. It took them 2.5 hours to identify and repair the 9 non functioning lights. This delayed my load and departure until the next day. I reported the issue when I turned in the trailer. They told me to contact the manager. After calling multiple times with no one answering I posted this review.
Michael V.We have used this location for all of our needs when moving😀
Joni H.They did what they could to help us. They were very kind.
Doyle B. | First ImpressionsJames is wonderful! So helpful!
Patricia T. | First ImpressionsStaff member was very helpful, made return process very easy.
Trevor C.Nothing. Whole process was easy and fast. Much appreciated.
David A.The gentleman at the front desk was very helpful and even got my Dad to laugh. Good PR.
Misti A.Very poor customer service. Price was incorrect and equipment was very poorly maintained. Will never use this location again.
Noah M.Easy, convenient process with U-Haul. Very friendly and helpful staff at U-Haul Moving and Storage of Nampa. Thank you!
Kevin F. | Overall ExperienceI was very happy from start to finish with the entire moving exeriance through Uhaul. Over the phone customer support was amazing ( i called many times). Pick ups and drop offs where quick and painless. I could not ask for more. ¡Gracias!
Jason S.Very painless experience. The staff up front seem to make a great team which made it pleasant to deal wt them.
Joyce H.The lock was not at my unit. I had to provide my own.
Jennifer F. | Online Move InSuper friendly and helpful!
Karen C.I was greeted at the drop off area. Given clear instructions and was done in minutes. Perfect!
Ruth M.Linda was the best 5 stars.
KARY R.The truck was at a pickup point 20 miles from the requested pickup location. Was dirty inside the cab. I piece of equipment was missing. I did get credit for it on the rent of the rental.
Larry A.They failed to provide me with the 12 moving blankets I rented. When I called they said I could come pick then up, but it was a 30 minute drive each way. They promised to provide me with a refund for blanket rental, but I have not seen a credit to my CC yet.
Tim M.Fire Nancy that answered the phone. Linda at that location is awesome.
Brent P.I rented a 10 foot truck that had 3/4 gas in vehicle. I drove 16.4 miles and put 2 gallons in at Costco. Upon return, check in person saw extra fuel and advised no refund. Fine. Came home, saw receipt in email and $12.50 fuel was added. Folks DONT TRUST UHAUL EVEN AFTER THEY CHECK VEHICLE IN. GET THE RECEIPT RIGHT THERE. DONT WAIT FOR IT SO THEY CAN STEAL FROM YOU. AFTER A GOOD THREAT, REFUND WAS GIVEN.
ANDREW M.Dixie was very helpful and knowledgeable.
Steven N.I had reserved a trailer a month or two ago at the Chinden location and they called me at the last minute indicating I had to go to Caldwell to get the only trailer left in the valley. The lady who called me seemed like she did not care.... a take it or leave it attitude. I guess you can act that way if there is a shortage of trailers. I was upsetting as they gave me very little notice. The people at Caldwell were helpfull and kind.
Michael E.I cannot think of one single thing ... They were perfect for the almost 6 years that my things were there in storage and the truck rental from there as well ....
Kathryn M.The GM (Linda Hudson) at the Nampa, ID location has been very helpful and attentive the last 2 times I rented a pock up there. She made me feel like she was really listening to my concerns.
Rhonda G.This location was awesome. But the experience was terrible. The first location didn't get my truck ready so I had to get my reservation transferred. Then the truck wasn't available until an hour and a half after my original appointment. Lost a bunch of money.
James F.They were so friendly and helpful. I dealt with the owner she is great!
Fredrick G.Advise personnel not to ignore customers at counter vs taking repetitive phone calls from call-in customers. If I had known I could receive better service, calling in might have been a better choice.
bob C.However, it was farther than I would have like to have gone to return the truck but I understand why.
NinaCasey K.The staff was understanding of my complaint about the truck. They run a good store.
Ronald C.Awesome experience
manuel A.Thank you, went very smoothly without issues. Very friendly Uhaul staff and were very helpful to me since I was moving a greater distance and had lots of questions during hte move.
Leonard G.Nothing, couldnt have been a better experience !!
Steve H.James was helpful and friendly!
WILLIAM EDWARD M.Provide the service as arranged. Be more concerned about the customers needs
Jon L.The lady who checked me in was absolutely wonderful!
Maryanne J.The staff is friendly and the service was outstanding.
Christopher J.Totally satisfied
dale S.the staff was so helpful and friendly made the experience fast and easy
Abby S.Make sure to keep the 2 gals working the desk at check in on 5/14/22- outstanding customer service & very friendly!
Laurie R.no change needed bit I can tell you that from the time I walked in the door all three ppl were very nice and had lots of personality...It make for the waiting period bareable
Joelle M.They were very helpful. I can't think of anything more they cpuld do
christopher S.Nada
Benjamin P.I thought the entire process went really smoothly and appreciated the kindness of the staff!
Beaux Y.Best uhaul in the Treasure Valley. Linda and Dixie are top notch. 10 plus. Love them gals. Thank you so much for your help. DJ
Debbie J.The u-boxes helped us load our own stuff and make sure everything was safe. Your staff was outstanding. I would recommend this to anyone moving.
Susan G.Easy return, quick. Good experience here thankfully.
Anthony G.The man that checked the trailer in for me was outstanding!
Christopher J.Everyone was Great !
JAMES JEFFREY H.Purchase a bigger yard. More room for customers to park and pick up .
Harold G.You sent me originally to a marginal dealer who was closed. Then is took me almost two hours to find another trailer. Additionally, the dealer was 35 minutes from my house. I was rescheduled numerous times before I went to the dealer.
Ron S.Great experience!
richard M.Need to renovate the location, there is not enough space for all the business it does.
Karl C.Im still confused trying to figure out how u haul clamed i drove almost 800 miles when my entire trip was under 500 miles so you douche bags charge me again fuuuuùg you never again will i use your services what a sham ! Im already out tremendously trying to move and you gotta squeez what you can outa me. If your smart dont use uhaul theyre a bunch of incompetent crooks
Derrick W.Clean the headlights or replace on the U-Haul. At night I couldn't see anything with them.
Mark L.Guys were great. No complaints
Michael M.Please issue spare tires or the ability to issue and return….
Jacob Q.Thank you for storing our goods, all good😊
terry m. | Overall ExperienceDisc locks really hard to get on door latches. Really hard to maneuver large vehicles on site. Super narrow entry, packed with drop-offs. Will not use again.
JEFFREY C. | Online Move InOver priced storage units, and unfriendly staff that let our alarms go off every time we came because they didn't give us a code to the second storage unit or fix the remotes. We also didn't have access to the second storage unit online and could not pay it without waiting on the phone for twenty minutes, and they refused to fix that either. They also made us drive thirty minutes to Boise to drop off equipment so they wouldn't have to. There's no good parking, and hard to get into and they put both of our storage units far away from each other. The only thing convenient were the carts. Disregarding the dirt turn around gravel area in the back that got something in my new tire. Not to mention the inside of the facility lights automatically turn off if it doesn't sense anyone for maybe ten minutes, when I was in the back of my storage unit on top of some things and fell because they neglected/failed to tell me that. Overall below average storage facility due to the inconveniences, damage and staff otherwise it's a clean facility. I've even tried calling them or going in to fix some of these things but nothing worked.
jason k. | Overall ExperienceI am very happy with the decision to rent my storage from you!
Randy H. | First ImpressionsStaff was short with me, rude, and wouldn't even look at me. When I called to ask why I was charged an extra $25, the guy spoke to me like I was stupid. Do not appreciate.
Laura M. | First ImpressionsBoth Manager and Assistant Manager were amazing!! So friendly, very knowledgeable and hard working. They went above and beyond to make sure we were taken care of. If you are looking to rent a U-Haul or use their storage, you'll never find anything better than this location. Highly recommend.
Peter G. | First ImpressionsEverything was great. The staff were awesome. If I need storage again. I will be back
Weslee W. | Overall ExperienceThank you for your good service 😊
Lori Y. | Overall ExperienceThe staff was courteous and helpful. I accidentally left a bag in the truck and got a call immediately. Thank you for making our moving forward experience a breeze.
Brian M. | First ImpressionsGreat staff and very knowledgeable. Manager/staff was 5 star.
Scott L. | First ImpressionsWhen calling for a check out date, I was checked out before I was able to say the date I wanted to be checked out on. This forced me to find another location to store my trailer for 10 days. Other than that, everything was great!
Jerry H. | Overall ExperienceWonderful people and facility. Thank you!!
Teale C. | Overall ExperienceFor some reason I was charged $57 and there is no explanation on the paperwork
Kimberly B. | First ImpressionsThe staff was super friendly & very helpful I will recommend this facility to everyone ❤️
marisa c. | First ImpressionsThe facility is wonderful the staff is one of the greatest that I've dealt with.
lori w. | Overall ExperienceThe lighting for larger units is not good. It's hard to see when inside and towards the back of an individual unit. We had to use a flashlight.
Athena S. | Overall ExperienceThe Nampa crew has always been attentive and responsive. The covered RV storage area is great except it needs blacktop. RV's get pretty dusty!
BILL H. | Overall ExperienceAlLL employees are excellent, professional, and very friendly. It is an exceptional business! I highly recommend the Nampa, Idaho store to meet your moving ond or your storage needs.
margaret s. | First ImpressionsI done everything over the phone haven't actually been to the location yet , we live in Fairbanks Alaska . Friends Carl & Nancy Tompkin's have their motorhome there and said the operation was top notch !
kent k. | First ImpressionsThey were vey friendly and helpful
MICHELE S. | First ImpressionsThank you! Fabulous service 🙂
Lori Y. | First ImpressionsFacility is dusty, spaces are too close together and there is no wash area.
gary s. | Overall ExperienceThey were very friendly and helpful
Sarah W. | Overall ExperienceI had the best service all the way around. Everyone from beginning to end we nice an accommodating. Being stressed with a move out of State, everyone at Uhaul made it so easy for me.
marisa w. | First ImpressionsBest all-around storage experience I've ever had.
Jacob H. | First ImpressionsThey were The nicest people to deal with
Sarah W. | First ImpressionsI very happy with the large storages for RV/Trailers.
Juan V. | First ImpressionsYour staff was very friendly, helpful and welcoming. I enjoyed the check in process. The facility is well organized and my storage unit clean.
Juliann H. | First ImpressionsThis facility has excellent parking for large rv’s.
Carl T. | First ImpressionsStaff was great. Price was right. Needs were met. Had unit few days was all. Easy no hassle check out.
Julie C. | Overall ExperienceWonderful staff , friendly and great to work with. My stuff was secure and safe. Renting trucks and equipment was a breeze. I would recommend them as well as rent from again.
Tania W. | Overall ExperienceEveryone was kind considerate and thoughtful Thanks
sandra c. | Overall ExperienceCompetitive prices and climate control units help preserve my items in storage.
greg M. | First ImpressionsBoth Linda Hudson and Dixie were wonderful. Very thoughtful, kind and professional. Iam a Real Estate Broker and will recommend U-haul Center in Nampa to all my Clients Thanks again!
sandra c. | First ImpressionsEasy to find & everyone was helpful & freindly. Manager Linda Hudson was a big help with great attitude, a real pleasure doing business with her & the facility.
terry m. | First ImpressionsOutstanding staff !!
cordell e. | First ImpressionsGreat place!!
Tammy W. | Overall ExperienceDixie and the store manager are amazing!!! Had my storage unit for almost 2 years wouldn't go anywhere else!!
CRYSTAL R. | Overall ExperienceI was a little disappointed that I was booked to have a 10X20X10 but when I went to check in, they said they only had a 10X15X10. I was a little worried that everything would not fit but we made it fit and worked out fine.
Lisa R. | First ImpressionsThe person at the desk couldn't leave to show me the unit and when the other guy came in he didn't offer to show me the unit. The unit was way to small and I asked him to refund my money, which now I have to take the time to go down there and argue with him for not crediting my debit card. The question I have is, is this owner incompetent or is he trying to pull a fast one on me because I made him do a little work to credit my debit card a few minutes before closing. He brought this on himself by not allowing me to go check out the unit before paying for it
terrance n. | First ImpressionsBest ever
robert f. | First ImpressionsEverything was great. I'd reserved a storage unit online and when I arrived on the scheduled date everything was ready for me.
Thomas F. | First ImpressionsEveryone here is very helpful and nice. I am very happy with our choice to store at this facility.
MACKENZIE G. | First ImpressionsEverything was treated like professionals excellent
ROGELIO I. | First ImpressionsVery kind and helpful especially Linda.
lejean m. | First ImpressionsThe Ladies that work there are extremely sweet and down to earth ... They work very hard and very well together..
jamie l. | First ImpressionsThe customer service was horrible I had a regional manager named Scott yelling at me and talking down to me over me to bring the chair next to me also when looking at the receipt they are still trying to call me for the doll even though the dark the tale of your three morning it's okay if you need to drive can a horrible experience
Hillary N. | First Impressions