Customer Reviews for U-Haul Moving & Storage of N Richland Hills

8,488 comentarios

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Larry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Astrid A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
1.0

Don't rip people off on gas

elizabith N. 
Clasificación:
5.0

Nothing, this is the best location to rent from.

Judy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey Z. 
Clasificación:
1.0

Nightmare of pick up and my truck given to another customer in front of me. Uhaul has lost my business forever.

Cody C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
2.0

First, when I rented I was supposed to pick up at another, more convenient location. The new pick up location was understaffed and I had to wait in line for about 10 minutes. Then, although UHaul knew the vehicle I would be using, you didn't flag that I'd need an adapter for the trailer lights. The guy hooking up the trailer didn't say anything until he was in the middle of doing so and asked "where my adapter" was. Then, fortunately they had one in stock, but inexplicably, due to a computer problem, it took almost 15 minutes for them to do the transaction to sell me one and complete my hook up. In all, picking up the trailer took about an hour. Way too long.

Jason M. 
Clasificación:
2.0

The first trailer they gave me was a piece of junk and it should have been removed from service. Bent and dented pieces, and a defective surge brake. I came back to swap out the trailer for a different one, at least that one worked well, however somehow they didn't make the change on my paperwork and I never received an updated copy.

Darrell D. 
Clasificación:
3.0

To ensure all your vehicles are in excellent shape, you received an average rating, because your vehicle was in an average condition. The ride was was rough and wobbly, not sure if that's an alignment issue also the passenger side mirror was unable to be adjusted giving the driver difficulty in seeing on that side of the truck while driving. It seems that your company focuses on cleanliness, which is important, but functionality is also important. I was referred to that location, unfortunately I won't be returning for service, due to vehicle issues.

Revlyn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne O. 
Clasificación:
4.0

El cliente no dejó un comentario.

dennis s.  |  Overall Experience 
Clasificación:
3.0

Talked into taking an additional discount to return to a different drop off location and then accessed fees for mile overage, tolls and time. When I called and spoke with Ladarius and Page no help or explanation offered. Dissatisfied with customer service or lack of.

Jodi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanda J. 
Clasificación:
4.0

Have the promised truck. Reserved a 26 foot truck and had to settle for a 20 foot truck or wait

Robert H. 
Clasificación:
5.0

Continue to provide excellent service.

valon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Do away with the 1/2 full gas tank at rental…the gas tank should be full at time of rental. The paper graph showing how many gallons it should take to bring tank back to 1/2 full before returning is a giant consumer rip-off that should be addressed with a class-action suit! I was at 1/4 of a tank at return, put 12.5 gallons in as shown on the graph, and it took gauge all the way to 3/4 full. At todays gas prices that is a large expense to consumers, but a tremendous windfall to U-haul when multiplied by the nationwide rental each and every day!!

Lewis F. 
Clasificación:
5.0

Easy pickup and drop-off experience. Will rent here again

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

Replace bent trailer tags.

Zelinjoh A. 
Clasificación:
5.0

Staff was very helpful and friendly

Alfred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
5.0

Great customer service!

steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

Very professional.

phillip W. 
Clasificación:
2.0

They cancelled my reserved vehicle without contacting me and just moved me to a different kind of truck. They didn't even alert me to the change when I got there and got the key. I walked around the whole lot looking for the wrong kind of truck until I went back in.

Steven C. 
Clasificación:
1.0

The fact that you call the location and get directed to an automated system is the worst. There's a long wait and zero sense of urgency for refunds, but they will call you 100 times to collect the money.

Deonta S. 
Clasificación:
3.0

Be sure the assigned equipment does not go to anyone else. Fix mobile website to have extended time links.

BRENDA E. 
Clasificación:
1.0

I will not being using Uhaul ever again. Everytime I reach out to customer service everyone is rude and the rep I spoke with online just ended the chat I want someone to call me out this ASAP

Nicholas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
4.0

The only concern molainy is that there's not enough staff to tend to the front desk.

Fabiola M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harold T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike T. 
Clasificación:
4.0

I had requested for fillet and utility furniture mover none were available

MARIBELD M. 
Clasificación:
2.0

I waited in line for 45 minutes even though I had made a reservation.. The trailer was old and the tires were nearly bald. If I was using the trailer for an out of town trip I would have declined.

Gary J. 
Clasificación:
2.0

The van had something wrong with the windshield. The noice from the wind coming through was very frustrating. No manager on duty. Poor kid at front counter was having to be instructed over the phone on how to reserve a storage unit. He was never able to figure out how to set my card up on an automatic withdraw. I paid $197 at the time of pick up for the van. I went $7 worth of mileage over what I said I would drive. That's fine, I can pay the extra $7. The guy told me I owed another $207 and that once the $197 cleared my bank that U-Haul would reimburse me. I refused to do that, because I was not informed that to begin with. Not a good experience.

Sheri H. 
Clasificación:
4.0

The location we had originally reserved ar on Granbury Rd in Fort Worth was horrible! They were not answering our phone call and canceled our reservation when we were there and ready to pick up truck.

Nicolette S. 
Clasificación:
2.0

Staffing

WARREN G. 
Clasificación:
2.0

I was there last night trying to unload my car and my unit had a company lock on it and I have to wait until it opens in the morning to figure something out

Naighda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall C.  |  First Impressions 
Clasificación:
5.0

This was my 5th time at this location, they are always the best to deal with.

Mark C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando A. 
Clasificación:
3.0

The staff definitely needs to work on their customer service skills. easy check in but the staff needs some care

carra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torye T. 
Clasificación:
4.0

All good

Billie D. 
Clasificación:
4.0

Tyrell and Dalton were very friendly and very helpful. I would recommend this location.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris N. 
Clasificación:
5.0

Everything went smooth and uhaul personal were great to work with.

Ron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meredith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

more room for more trailers

EDWARD S. 
Clasificación:
5.0

Fast and efficient

Charles Y. 
Clasificación:
5.0

Excellent customer service

LALLIE B. 
Clasificación:
4.0

Customer service was great. They were clear and kind and very efficient.

Marjorie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tresor B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
2.0

Find a way to get me a spare tire when I tell you I'm travelling across the dessert with no signal. You had it, but keeping me and my property safe was less important than a foolish rule. Also, document the freaking damage on the trailer. It's your job, not mine.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey S. 
Clasificación:
5.0

None everything was great

Indrikita J. 
Clasificación:
3.0

I was charged for 2 days on both Dollies I rented although I returned them in time. I need a refund of one day's charges of both dollies$17

Mathew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

Is good

Waddy G. 
Clasificación:
5.0

So easy, convenient and affordable!!! Thanks so much!

Mary S. 
Clasificación:
5.0

This location & the personnel were awesome! No improvements as far as I'm concerned. A+++++!!!!!

pam L. 
Clasificación:
4.0

9 people waiting outside for the 9am opening on Sunday. Maybe open a little earlier if u have that many people waiting on any day.

ray C. 
Clasificación:
5.0

The only thing is that it took 15 days for the trailer to be listed as “returned” in the system. I received a phone call asking when the trailer would be back, but I had returned the trailer the same day, with photo proof. Once that was settled, all went smooth

Zachary H. 
Clasificación:
3.0

Whitney picked up our containers. I worked with her previously at NRH UHaul and found her to be the MOST helpful rep. I've encountered on location. Capable, accurate, friendly and personable!!! She is quality!

Elizabeth G. 
Clasificación:
5.0

Train your customer service reps better. After being informed that my contracted location at Denton highway didn't have the 24 foot mover I needed and that I would have to drive 20 more miles round trip to and from S Ft Worth to get one, I spent 40 minutes dealing with two different reps trying to resolve the issue. All I asked is that I be charged the same as the closer location with no additional mileage charge $1/mile. They said a price adjustment couldn't be done and that they only guarantee reservation of equipment and not location. If true, neither seems like good customer service practices. Both of them seemed totally unwilling to help, were unfamiliar with my local area, and didn't care that my fuel costs would already be tripled. The second rep finally got sick of me and rudely transferred me to a supervisor familiar with my location who found a 24' truck even closer than my original pickup. She did a great job handling the transfer. Next time I will just ask for a supervisor, I guess.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Broderick S. 
Clasificación:
1.0

Get some new employees their customer service is horrible

Chrystal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

It was very easy to rent and return the vehicle.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arsalan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

Manager went Beyond Customer service She Is Awesome Very Knowledgeable and Friendly Staff also Great Always recommended 5Stars🙏🏽💪🏾😁

Antonio A. 
Clasificación:
5.0

Friendly service. Efficient. Competitive prices. No issues with my rental as usual. Been to this location many times over the years. They are consistently good!

Joe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
5.0

The motorcycle trailer I rented had a ridiculously short ramp. Think about that. A motorcycle trailer that couldn't handle a motorcycle loading on level ground. Loading and unloading two different bikes required use of the curb; else the bike would bottom out from the ramp. The trailer was nice, but I will think twice in the future before using uhaul because of motorcycle trailers that make it difficult to load/unload a motorcycle.

Joel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
4.0

Quick and efficient.

Letitia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone D.  |  First Impressions 
Clasificación:
5.0

At Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job   in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work . Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts ." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance . Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 樂. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap  in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053

Evan R.  |  First Impressions 
Clasificación:
4.0

I would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby

Edward W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FAITH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELLA O.  |  First Impressions 
Clasificación:
5.0

Andrew and his staff were AMAZING! I've been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza M.  |  First Impressions 
Clasificación:
5.0

Great employees

LESSIE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri W.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. I had a great experience here.

Robert S.  |  Overall Experience 
Clasificación:
5.0

Staff members all ways are willing to help

GRACIA H.  |  First Impressions 
Clasificación:
5.0

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen R.  |  First Impressions 
Clasificación:
4.0

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA D.  |  Overall Experience 
Clasificación:
5.0

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE B.  |  Overall Experience 
Clasificación:
5.0

Not much to say, everything went, and was, as I expected

REGINALD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANE M.  |  Overall Experience 
Clasificación:
3.0

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANIE M.  |  First Impressions 
Clasificación:
5.0

The facility and staff are great. I appreciate having good service. That's sadly, hard to get these days. They were very great. Gracias

GLENDA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNE D.  |  First Impressions 
Clasificación:
5.0

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDRA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MINNIE C.  |  Overall Experience 
Clasificación:
3.0

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  First Impressions 
Clasificación:
3.0

I could never get anyone to answer the phone when I called.

WENDY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renee P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renee P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudolph P.  |  Online Move In 
Clasificación:
5.0

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that facilitated our rental exhibited exemplary customer service. I don't remember his name.

robert d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen S.  |  Overall Experience 
Clasificación:
5.0

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

Albertha E.  |  Overall Experience 
Clasificación:
5.0

Very Good

russell t.  |  Overall Experience 
Clasificación:
3.0

I tented a Uhaul 15 truck and drove it for 1.1 miles. The tattooed lady charged me 2 gallons of gas for 1.5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1.5 miles? I still cannot.

Giuseppe S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

juliana m.  |  Overall Experience 
Clasificación:
5.0

Office was great.

JoAnn L.  |  Overall Experience 
Clasificación:
5.0

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

russell t.  |  First Impressions 
Clasificación:
5.0

Check out staff on Monday was very helpful and friendly.

Jere M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MARJORIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Pedro H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dacy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric s.  |  First Impressions 
Clasificación:
3.0

Very pleasant experience with staff. Staff is professional and friendly. Hopefully I will have the same experience in the future.

Kathy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon B.  |  Online Move In 
Clasificación:
5.0

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenji H.  |  First Impressions 
Clasificación:
5.0

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene K.  |  First Impressions 
Clasificación:
1.0

They never answer phone. Never returned call and when I drove up there the employee who didn't answer phone was as on her personal phone. Plus's Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R.  |  First Impressions 
Clasificación:
5.0

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yalonda r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A.  |  First Impressions 
Clasificación:
5.0

Andre was great !

Laura R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARJORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramy C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Samantha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN M.  |  First Impressions 
Clasificación:
2.0

Storage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.

STEPHEN C.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful!

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A.  |  Overall Experience 
Clasificación:
5.0

I wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I'm going to see if I can do a return on one of the locks.

Christina P.  |  Online Move In 
Clasificación:
5.0

While I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.

FREDERICK P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso O.  |  First Impressions 
Clasificación:
1.0

We moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.

Donald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha S.  |  Overall Experience 
Clasificación:
5.0

We changed from a smaller to a larger room. Very happy with the whole upgrade process. It was quick and efficient.

RICHARD H.  |  First Impressions 
Clasificación:
4.0

No one really answers the phone at the local center and often you have to wait in line for a long time

sandra b.  |  Overall Experience 
Clasificación:
5.0

I have used this UHaul as my storage unit for years simply because they provide a safe storage facility plus the customer service is very good. I moved from another storage facility years ago to this one and have never had a problem. Again, it is a safe place to store your personal and/or business equipment.

MICHAEL GREGORY G.  |  Overall Experience 
Clasificación:
5.0

Gracias

Debra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KY Z.  |  First Impressions 
Clasificación:
5.0

The two guys working the front were AWESOME & so friendly! I wish I could recall their names, but they were working on 01/29/21, in the afternoon, around 3:30 p.m. Thanks again for AWESOME Service, great Customer Service really goes a LONGGG Way! Sincerely, Ryan

ryan m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
4.0

Open a little earlier and little later would fit the average worker. You did have some AC issues early in my stay. I understood that you did a daily walk thru to see if locks were on, people had vacated, etc. That is what I was going on by leaving my card in my spot.

Mary H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service was provided by every employee. Will highly recommend this location.

GREG M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Basha Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley Ann F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyunna T.  |  Online Move In 
Clasificación:
1.0

I've used uhaul many times and this experience has by far been the worst. Pick up location was amazing . The staff was helpful, polite, courteous and friendly. They were above amazing with customer service. The drop of location was the worst experience I have ever had with a business ever. The location itself was clean and tidy. Jarom/ jason not sure exactly his name. ( Light blonde/Reddish fuzzy hair in a bun on his head, wore orange bandana) and the the other man who Claimed to be the assist manager by far worst customer service from those two. You never tell or talk down to your customers. The assistant manager wouldn't reprimand his employee from be obstinate after I asked him several times to stop speaking to me. I even called Diane Talley.....useless ....she just wanted me to use online. I had to continue to tell her employees to stop telling at me so I could even speak to her. The way to this store is run is absolutely ridiculous. I will be calling and filing s formal complaint. They had one employee that went above and beyond to try and fix the situation. Angel May. He apologized even said he was sorry that I shouldn't have been treated like that. You definitely need to go through clean house and hire more people like Angel May. He was really great when the rest of your staff is by far the worst customer experience I have ever experienced.

Samantha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  First Impressions 
Clasificación:
4.0

Local U-Haul folks couldn't have been better. The company needs assistance with its computer system. I tried twice to get auto payment established. Both times failed (one cost me as overdue charge) and the other cost me a trip to your facility to establish when the system didn't function.

Jerry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany M.  |  First Impressions 
Clasificación:
5.0

Diana and crew were wonderful.

derek p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación: