I Used the car for less than 10mile and I was charged for 1 gallon of fuel. Although i returned the car will the same amount when i got it. I don't know why i was chargedMohamad A.
Customer Reviews for U-Haul Moving & Storage of N Manchester
Manchester, NH 03104
(I-93 & 3)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Richard was great and very helpful. He helped resolve an issue with closing the contract out.Doug B.
El cliente no dejó un comentario.Emmett H.
The best staff being in this location ðŸ‘ðŸ½Mutasim M.
El cliente no dejó un comentario.Lal A.
El cliente no dejó un comentario.Divyajeet P.
El cliente no dejó un comentario.William V.
The staff that helped us were so friendly and knowledgeable. It made the whole process super easy!Taylor K.
One of the employees was quite rude that was there the evening I was trying to return my truck around 7 in the evening Seemed like he was more concerned about talking with a friend and having a cigarette over trying to help me with the issue I was havingjoseph A.
Just receiving the truck 1/4 tank of gas! I miss when they would have a full tank of gas.Daniel G.
El cliente no dejó un comentario.Tyler B.
Manager was excellent to deal with and the online process to check vehicle and return it was excellent and time savingRoland G.
El cliente no dejó un comentario.MARY L.
Return service on line would not allow me to return my rental Kept saying error on our endjoseph A.
El cliente no dejó un comentario.RICHARD B.
Awesome location. Easy rental process. Friendly staff.Jason G.
El cliente no dejó un comentario.Michael R.
Richard, the General Manager is excellent to deal with.Kerin P.
Manager was awesome. High compliments!Joyce M.
Well run shop. I've rented trailers on several occasions and will continue as needed.George K.
El cliente no dejó un comentario.Rebecca A.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Eduardo C.
El cliente no dejó un comentario.Jeanne G.
El cliente no dejó un comentario.William R.
Can't say enough good things about the manager of this location and the folks who work there. Excellent customer service, I wish more businesses were this well run.Melissa R.
Everything was great, the guys helped make our move easyandrea S.
I was impressed with the efficiency and courtesy of the lady who helped me. She was also training a new employee but made sure the trailer was hooked securely and that I was ready for the road.Allan F.
El cliente no dejó un comentario.KATHRYN E.
Good customer service.Rajive P.
The people working there were very helpful, friendly and professional. It was quick to pick up the truck and to return. Would definitely use this location again and recommend them.Karen B.
El cliente no dejó un comentario.Michelle S.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.KRYSIA B.
A well tuned company!! Very friendly and professional!!gary c. | First Impressions
Great folks during the pick-upDavid R.
quick and easy process.Alexander P.
your 5x8 trailers are actually 4,5x8, had to rent a 6x12 since there is nothing wider than 4.5 feetEriks J.
When I dropped the truck off it was looked over and the staff member gave me a "final" price. When I checked my card it showed an additional charge of $4.95 which I assume is gas. I should have been notified at the time if they felt I did not return it with the same amount of gas. I could have gone and gotten more gas. If you're going to nickel and dime me or sneak in a charge after then I will not rent from this location. I have rented U-Hauls for many years at this location but will not do so again.James G.
overcharged for gas 2 visits in a row.Andrew B.
Fantastic service and were extremely helpful in getting me what I needed, Went above and beyond to helpMAXWELL J.
El cliente no dejó un comentario.John W.
All qS satisfactoryChristian B.
Hire additional employees.Michael G.
El cliente no dejó un comentario.Thomas G.
Charged me $160 for a 1/8th in scratch that I did not cause. Be cautious and make sure you arrive an hour early to inspect the vehicle in detail and take good detailed pictures of your own.James W.
El cliente no dejó un comentario.Ray A.
Everything was great. From making the reservation to picking up the truck. The staff is friendly and professional. I will definitely be using this location and n the future.Michael G.
great crew -- wonderful customer service!Carmelle D.
Very friendly and accommodating staff!!Krysia B.
Very helpful and polite crew at the store.Mario V.
El cliente no dejó un comentario.deborah T.
My truck was not clean or operational (check engine light was lit) when I arrived. However, the assistant manager solved the issue by switching my truck for the next larger truck at the same price.FREDERICK I M.
Very pleased with the service at this location. Staffing very polite and efficient.Henry C.
The gentleman I dealt with at the front desk was awesome. Such a nice guy. Former military and with a beard if that helps. Truck was fine but needs some mechanical Attention. The tires need to be balanced. it has a pretty bad shimmy on the highway.James K.
El cliente no dejó un comentario.Anthony P.
Everyone was wonderful and friendly. Fast check in and check outPaula R.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.LOUIS M.
El cliente no dejó un comentario.Carla G.
El cliente no dejó un comentario.Matthew B.
So, it was really busy and understaffed, but the staff was quick, helpful and got me what I needed even though I screwed up. I can't overstate how good the two people were that helped me Sunday, and how polite and friendly the person I dropped off my van with on Monday. It's really the best experience I've had at a u-haul in 15 years.jason W.
I have used this location several times for truck rentals. They are knowledgeable and efficient.James W.
Customer Service Rep and Manager were friendly and helpful.Matthew S.
El cliente no dejó un comentario.PAUL A R.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.ABIGAIL T.
El cliente no dejó un comentario.Emily T.
El cliente no dejó un comentario.Joseph M.
Thanks to Gen.Mgr. Richard Andrews and personnel it's always a pleasure to rent from this neighborhood U-Haul business.Amedee G.
The service I received at this UHAUL location was way beyond exceptional!!!!!!!!! I wish I could say the same about the service I received at your Old Town Maine location yesterday. It was way below any imaginable expectations. My daughter and myself have never been treated so badly in our entire lives!!!!!!!! My daughter had an appointment to have a hitch and wiring put on her van for today. Your GM asked her to leave the van at the location yesterday and they would take care of things today. My daughter went to the store yesterday ton drop her van off. The women at the store told her that she did not have an appointment for today, the hitch was not there and refused to let her leave the van saying if she left it, they would most likely lose the key. She also said it would take three weeks plus to get the hitch in. My daughter and myself both tried talking her to and explaining the situation. She became very obstinate, and rude. She kept saying that we do not have an appointment, there is no hitch there for us and it will take three to four weeks to get the hitch. I asked her a number of times to please call the GM to confirm and she refused stating that he is out of town and she will not call him. Then she threw my daughter off of the premises and she refused to talk to me any more. I called your 800 number to see what could be done. The rep was very nice and confirmed that I do have an appointmet for today and the hitch is there. She said that she would reach out to the GM and he would contact me either last evening or at 7AM this morning. This morning, by 9AM, I had not received a call. I tried calling your store and after waiting almost twenty minutes in the cue, one of your operators came on. I explained my situation and was put on hold. After a couple of my minutes, my phone showed that my call had been forwarded to the Old Town shop. After several rings, my call was sent back to your call center and I got the usual message dial this number for that service, etc., and the the call disconnected. I called the 800 number again, and had a long wait. The lady I talked to this time kept saying that I do have an appointment for 12PM today and we need to bring the van over. I tried explaining to her that my daughter is a U of Maine grad student, she is at work and there is no way she can get the van over there. Plus she no way to get back to the school. The person then told me that is usually not her job to take complaints and she should send me to the people who do. As I was at work and had been on the phone for over an hour. She then told me that she had been emailing with the Old Town GM and he said we should reschedule. So I left my daughters contact info and the GM did reach out to her. Now, I am highly agitated and no one at your company has reached out to me as I have requested to discuss this how this problem is going to be resolved. There has been no apology or nothing. My daughter and I were treated beyond very poorly by an employee of your organization and no one cares. This is beyond extremely bad service. We should of had service today. Now, we have to wait to Thursday. This is a bad time of the year for my daughter to be screwing around with something like this. It is exam time and she is trying to keep her high grades up. Not to mention I have over three hours in time on the telephone trying to resolve this and no one is willing to contact me. What a way to do business!!!!!!!! You took my money and I have to wait three extra days for service when this could have been resolved today. I am not a big customer of yours, but if you check my records with you, you will find that I have been a steady customer for almost every vehicle I have purchased since 2004. Based on how i have been treated, and due to the fact no one wants to reach out to me, I am beginning to think that you do not value my business. We had to go way out of our way to get service that we paid for in advance. It is too bad that UHAUL wont go out of their way to do something for us. My daughter had to rearrange her whole schedule this Thursday in order to accommodate you. Guess it is not a two way street Stephen W. Mandeville Hooksett, NH 603-345-7571 cell 603-622-6186 homeStephen M.
El cliente no dejó un comentario.Colette D.
El cliente no dejó un comentario.Jeff C.
All was top notchWilliam M.
By far the best Manager running this location along with a great team. Even under pressure they are professional and efficientMARK P.
Richard, the manager, was exceptionally helpful knowledgeable. When I had got there the U-haul computer system had been done for quite a while. Instead of being short and panicky Richard had everything under control. He took care of every customer with professional and a smile.wayne S.
El cliente no dejó un comentario.Stuart K.
The guys that work there are great (Richard and team). The issue was your technology was down for 2 days which caused huge delays.Paul G.
Staff was super helpful.. the rental was quick and easy and i am grateful for the kind service and great equipment. GraciasNancy P.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Kylan G.
I use Uhaul all the time for small projects. Just moved near this location and quick and convenientBrian M.
This location lacks proper inspection of incoming vehicles. These vehicles are then rented out without proper maintenanceLisa D.
I personally don't know how you could make it any better. Everyone there was polite and on their toes to make my experience as easy as could be. First renting the vehicle and then when I brought it back. Both employees we're helpful knowledgeable and polite. My wife and I will have no problem in recommending this location to anyone who asks. Bob and Barbara GetmanROBERT G.
Richard at the Hooksett,NH location was very helpful with my trailer rental..Richard C.
20ft truck got a flat tire before we ever got on the freeway. Tire was repaired at Uhaul rental site. When auto transport trailer was being attached to truck there was a screw in the rear tire. That tire had to be replaced. Our first travel day was five and a half hours wasted from planned departure date. Hit bad weather enroute to WA State and windshield wipers were useless. Upon arrival in WA, Uhaul employee stated that car was improperly loaded on trailer and he wasn't even sure he could get it off. After 45 min of wrangling we finally got car off transport. Terrible equipment maintenance and potential hazard to my safetyLisa D.
The gas tank was on empty when I picked it up-the gas light was on. Fortunately there was a gas station a half a mile down the road.Rosemary A.
El cliente no dejó un comentario.Brian D.
The staff was knowledgeable and friendly. The cargo van was very clean and Jose found me earlier availability then I could schedule online and I really appreciated that. Change nothing except get someone specifically dedicated to fill propane outside so Jose can keep helping customers indoors without interruption.Katie K.
El cliente no dejó un comentario.Serge B.
El cliente no dejó un comentario.wayne B.
El cliente no dejó un comentario.Nicole R.
In Manchester, Richard is a multi-tasking Machine! Great experience all the way around. Its why I choose uHaul.Cullen O.
Unfortunately , I can no longer recommend UHAUL to people due to the price of mileage at .69 /mile. It is just too expensive to rent . Service is great , pick up and drop off is very good but in this pandemic times , the cost for even a short move is tough . Borrowing friends and pick up trucks is more cost effectiveDaniel G.
Service was prompt and friendly, store had everything I needed for my move, keep up the good work!roger B.
Employees are very helpful and friendlyMark E.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Paul L.
The truck was all scratched up, it was not ready on time, I had to wait ages at the unattended counter in the store to be see , legit folks could have stolen half the store since nobody was there and it was open. When I returned, I did the self return to avoid the fiasco that was the store and I got overcharged by $10 for an appliance dolley that I never received in the uhaul like I was supposed to >:( . I submitted a challenge and never heard back. I emailed and asked for follow up -NOTHING. Absolute trash. 6 months later and I'm still waiting for that refund of the STOLEN $10.Anabel M.
No elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this spaceRobin L. | First Impressions
El cliente no dejó un comentario.Paola R. | First Impressions
Very convenient and secure.Janet H. | Overall Experience
A great facility with friendly people. Only leaving because I'm moving away.TODD P. | Overall Experience
El cliente no dejó un comentario.Ray H. | Overall Experience
Although a little expensive otherwise no complaintsAUDREY P. | Overall Experience
Richard was extremely pleasant and helpful. He was very pleasant to deal with!Cheryl M. | First Impressions
Jose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!Scott L. | First Impressions
Very polite and accommodatingAUDREY P. | First Impressions
Great customer service. Clean.Joel R. | First Impressions
Richard had an incredible personality and awesome customer service. 10/10 stars. 😎💯kevin m. | First Impressions
Richard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.yvon G. | Overall Experience
Wonderful experience!cathy n. | First Impressions
Thanks Rich! You and your entire staff were excellent! I'll be back again.Bought a condo in Merrimack so it's a bit to far but will be expanding my small business and will definitely be using u again.David B. | Overall Experience
They were all polite and helpful.David B. | First Impressions
Fantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!Paul S. | Overall Experience
The management and staff are very helpfulMichael D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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