Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dropped off the vehicle Monday at 453 was told I wouldn't be changed extra. Had to ask my own questions bc they guy wouldn't share what was going on. Was called Wednesday and left a message saying I did not drop it off. I have paper work when I checked it in. Called back and transferred to call center said I couldn't reach the local store. They had to leave a message and I would get called back. Was called back by GM and he said Truck was not in his lot. I told him timestamo and check in miles on my paper. He then had to call me back again in which he asked me time again to check video in which he then said oh we see you dropped it off but it's still not here. Maybe another dealer took it. Said it gets checked in on iPhone but not in main system. That's not my issue nor do I like being accused of not dropping off what I rented. Waisted an hour of my time today while at my job trying to work. Will not use this location ever again. Will drive to next town to avoid dealing with this unprofessional management. Never was given an apology for the suggestion that I stole the vehicle.
gary U.
Clasificación:
5.0
Continue to give great customer service
Deann G.
Clasificación:
5.0
Keep up the good work!
Debra J.
Clasificación:
5.0
El cliente no dejó un comentario.
Kade M.
Clasificación:
5.0
All was good
Robert M.
Clasificación:
5.0
Outside of security to protect yourselves from thieves or violence, I have no recommendations at this time.
Amanda F.
Clasificación:
3.0
I thought this equipment was over priced for a one day rental, also on my receipt it had an 11:00 am pick but this trailer was not picked up until 12:00 pm!!
Ashley S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jimmy W.
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Overall Experience
Clasificación:
4.0
The truck that I rented smelled like cigarette smoke. Everything else was good.
Tiffany N.
Clasificación:
5.0
El cliente no dejó un comentario.
Susan L.
Clasificación:
4.0
El cliente no dejó un comentario.
larry c.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gayle S.
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jenna W.
|
First Impressions
Clasificación:
5.0
Very friendly.
Heath D.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Robert W.
Clasificación:
5.0
The lady that checked me out was very sweet.
Patricia K.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kenneth S.
|
Overall Experience
Clasificación:
5.0
Nada
Norlan S.
Clasificación:
5.0
was met at the door took the keys and said they would take care of and of we went. no wait time
Jeff H.
Clasificación:
5.0
The staff went above and beyond the standards of help. I was extremely impressed with the manager of the facility. I would recommend this facility of any one that I have ever dealt with.
LINDA T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie F.
|
First Impressions
Clasificación:
5.0
The staff were very friendly and helpful.
LES W.
|
First Impressions
Clasificación:
1.0
I'm not the one who rented a UHaul. I don't know why I continue to receive emails from UHaul. I live in Georgia and also I am 77years old. Please delete me from your email list. Gracias
Martha G.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael B.
|
First Impressions
Clasificación:
5.0
Best location where I have rented. Easy in, easy out. Exceptionally helpful!
Walter J.
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa M.
Clasificación:
5.0
El cliente no dejó un comentario.
SAWYER B.
Clasificación:
4.0
Specific trucks for nonsmokers. The ability to ask for that in the order.
Courtney M.
Clasificación:
1.0
El cliente no dejó un comentario.
Michael R.
Clasificación:
5.0
The staff was very helpful and informative and very friendly. Much more helpful then the St Louis facility where I picked up the truck.
William H.
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First Impressions
Clasificación:
5.0
Very customer friendly. Explain the storage to me very well I enjoyed talking to them.
William H.
Clasificación:
5.0
The only thing that I believe would need to be done would be cleaner bathrooms.
ETHAN A.
|
Overall Experience
Clasificación:
5.0
lots of help and very friendly
Henry B.
|
Overall Experience
Clasificación:
5.0
Can not think of anything.
Daniel P.
Clasificación:
5.0
El cliente no dejó un comentario.
Henry B.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH B.
Clasificación:
5.0
Excellent Location. Fast and friendly service. Overall an excellent experience.
Everett W.
Clasificación:
5.0
El cliente no dejó un comentario.
Harry W.
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Overall Experience
Clasificación:
5.0
Excellent, friendly staff and provided great service. Very pleased with staff and facilities.
Kathy J.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
James E.
Clasificación:
5.0
I accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.
Mary K.
|
First Impressions
Clasificación:
5.0
Such a joy these days to do business hassle-free.
Monica Lisa G.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jacquelin J.
Clasificación:
5.0
El cliente no dejó un comentario.
Jack L.
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First Impressions
Clasificación:
5.0
Great help.
Gaylen S.
Clasificación:
3.0
Truck in poor condition. Wasn't ready on my arrival. Didn't have time to inspect or refuse truck. Don't know if another was available. Truck didn't break down.
Steve P.
Clasificación:
5.0
Sean Reynolds was absolutely great!!!!! He's a real asset to U-Haul!!! He was so nice and helpful, everyone I have every dealt with there is amazing,Sean went out of his way to be helpful to me and I appreciate that so much. Thank you so much for your professional and excellent service Sean and the female that was there too,I forgot her name she was extremely nice to. I'll never take my business anywhere else. You guys are awesome and the best!!!
Charles L.
Clasificación:
5.0
El cliente no dejó un comentario.
Patricia M.
Clasificación:
5.0
El cliente no dejó un comentario.
Felicia B.
|
Overall Experience
Clasificación:
5.0
Everything went great!
Paul A.
Clasificación:
5.0
El cliente no dejó un comentario.
William M.
Clasificación:
5.0
El cliente no dejó un comentario.
Dawn H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Hunter F.
Clasificación:
5.0
El cliente no dejó un comentario.
Sandra F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SYDNEY B.
Clasificación:
5.0
El cliente no dejó un comentario.
Kathryn C.
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First Impressions
Clasificación:
5.0
Nothing needs to be improved, Thank you guys this was my first time renting a U Haul from you guys , I appreciate the kind ppl that was there to help me with everything thing I needed
Tricia P.
Clasificación:
4.0
El cliente no dejó un comentario.
Doris G.
Clasificación:
4.0
El cliente no dejó un comentario.
David R.
Clasificación:
5.0
Great customer service throughout entire transaction!
Wayne W.
Clasificación:
5.0
El cliente no dejó un comentario.
Sara G.
Clasificación:
5.0
El cliente no dejó un comentario.
Anne R.
Clasificación:
5.0
My rental experience was nerve wracking yet the problems did not arise from the local crew and seemed to revolve around the corporate side of things. Sean, Jeff, and Brett at the pickup location were amazing. Jeff was very helpful booking my reservation. Brett and Sean handled the last minute scheduling issues well and helped me get what I needed. Also the two employees at the drop off location were excellent. However, I never received a call from scheduling before 6pm. When I called at 7pm to confirm my reservation I got passed from person to person. After an hour I finally had one representative tell me that though my account was flagged my reservation was confirmed. Went to pick up the equipment and the auto transport was not available. Sean did a wonderful job figuring out a solution for me and found an auto transport close by for me to go pick up. The auto transport latch system was rusted and one of the tire straps actually came off one of the tires during transport. Thankfully no major incident occurred, but feel as though corporate could have done a better job. The employees did their best to handle the situation.
Sarah P.
Clasificación:
5.0
none
BILL T.
Clasificación:
2.0
The truck's check engine light and traction control light came on. It said “reduced engine powerâ€, “service stabilitrakâ€, and “service traction controlâ€. I had to call roadside assistance to get the truck towed from my house. Then I got charged like $40 for gas that I was not able to replace because of the engine codes. Upon telling the local staff what happened, they informed me that the truck I was allowed to use had RECENTLY done this same thing and they still let me go with it. Very unsafe. Overall the truck handled poorly the whole time I drove it and I got overcharged. I'm currently expecting a full refund from the manager at my local uhaul location. I guess we will see if they keep their word to me. Uhaul, get your routine maintenance. Take care of your vehicles. Oil changes do not equate to perfectly running trucks. Get your trucks FIXED!
Emilyjewel M.
Clasificación:
5.0
Returned trailer during off business hours. Website made it easy to return online.
Joel L.
Clasificación:
3.0
Everyone was excellent when I rented a truck, however when I returned it, it was a different story. The price was higher than quoted and I was charged for 2 gallons of fuel. The next day when I questioned the reason, no one had an answer and was rude. I only had the truck about 5 hours and the guy checked it out when I got back. The fuel gauge had more than required.. Then had a pending charge of about $17 that disappeared when I called and complained. Everything seemed shady and will not be using U-haul again. At least not this location with those employees.
Tina J.
Clasificación:
3.0
El cliente no dejó un comentario.
Barbara C.
Clasificación:
3.0
El cliente no dejó un comentario.
SA L.
Clasificación:
5.0
El cliente no dejó un comentario.
Sharon E.
Clasificación:
5.0
Great customer service.
Edward B.
Clasificación:
1.0
The truck nearly caused me to be involved in a wreck due to poor maintenance
Adrian D.
Clasificación:
5.0
Sean was very courteous and friendly.
Thanks!
VAN B.
Clasificación:
5.0
Brett at the Muskogee location is seriously the most helpful person. He was so nice && knew everything! That young man is a hard worker. For anything I need with moving I will always come there.
Megan Y.
Clasificación:
5.0
El cliente no dejó un comentario.
NABILL G.
Clasificación:
5.0
very helpful people, they knew what they were doing
Doyle T.
Clasificación:
5.0
Very helpful staff. Great manners and professional behavior from the manager.
Timothy V.
Clasificación:
5.0
El cliente no dejó un comentario.
EVETTE T.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
John A.
Clasificación:
5.0
Everything was great. The person that assisted me was fantastic.
Tracy W.
Clasificación:
4.0
Thank you for putting safety first
VICKY S.
|
First Impressions
Clasificación:
5.0
Friendly, fast! Great customer seevice
Michael R.
Clasificación:
5.0
Good Shop. Very large selection for just about any rental need you may have from, Storage, Trailers, Vehicles, Etc. However never received my rental contract or receipt with total amount charged for the rental. Needed for business purposes
Russ W.
Clasificación:
5.0
El cliente no dejó un comentario.
Genevieve H.
Clasificación:
5.0
The guy was prompt in getting the pick-up and very nice. When we returned the pick up that was handled very promptly, too. Really appreciated that! It all went very well so don't have any suggestions for improvement.
Ernest G.
Clasificación:
5.0
El cliente no dejó un comentario.
Johanna R.
Clasificación:
5.0
El cliente no dejó un comentario.
Krystle M.
Clasificación:
5.0
The Muskogee location at Main and Shawnee streets was very good. I had no problems and people were very pleasant and easy to deal with. The experience was excellent.
Donald H.
Clasificación:
5.0
El cliente no dejó un comentario.
Dillon K.
Clasificación:
5.0
El cliente no dejó un comentario.
Jillian B.
Clasificación:
1.0
El cliente no dejó un comentario.
MICHAEL C.
Clasificación:
5.0
Y'all are doing a good job. Keep it up
Caleb B.
Clasificación:
4.0
Online system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.
Gaylen S.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Angelina S.
Clasificación:
2.0
I went to a Uhaul on Country Club Road that I had a reservation with. I looked at my confirmation text as they didn't have a reservation. The reservations said to pick-up on Shawnee. The girl said that happens all the time, sometimes you have to pick up at a different location. I questioned it at least 3 more times because I knew the owners were different at the locations. She assured me to go to the other location. I waited in line over 20 minutes. They did not have a reservation for me. It was concluded that someone altered my reservation & gave it to someone else. I did receive an email about that persons reservation with a card number that was not mine. If this wasn't bad enough, the truck I did finally get reaked of marijuana!!! I paid 3 employees who had to work an extra 2 hours overtime to load the truck after this mistake cost me a lot of extra unplanned time. I then had to go to my sons high school football game & was so embarrassed to smell of weed.
Beau S.
Clasificación:
4.0
The truck we had had broken belts in the tire made for a rough ride the radio didn't work so it was a very long 12 hour drive
Neoma W.
Clasificación:
5.0
El cliente no dejó un comentario.
Randall D.
Clasificación:
5.0
El cliente no dejó un comentario.
Tim D.
Clasificación:
4.0
The reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.
Bill M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
JEFFERY R.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tyrone A.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Travis B.
Clasificación:
5.0
El cliente no dejó un comentario.
J L.
Clasificación:
3.0
The first truck broke down before we got out of town. The paperwork is to much trouble to do by computer or phone. You aren't really told anything from the rental, so on returning the truck, all we had to was time consuming. Didn't like that at all.
Roy B.
Clasificación:
5.0
El cliente no dejó un comentario.
Charles D.
Clasificación:
4.0
El cliente no dejó un comentario.
Kimberly C.
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First Impressions
Clasificación:
5.0
The young men that I interacted with at this location were polite, well informed and seemed to enjoy working there. Tell them Thank you again for me.
Bruce W.
Clasificación:
5.0
Brett Crimm was extremely polite and pleasant. He made the whole experience flow flawlessly. I was in and out quickly. I will definitely go back next time I need a trailer.
Leslie M.
Clasificación:
5.0
El cliente no dejó un comentario.
Barbara W.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Bianca J.
Clasificación:
5.0
We had to take it to this location because the location it was set to go back to said they would not take it. They were no longer taking the trailers
SHAUN W.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew A.
Clasificación:
2.0
Overall using the u-box containers was great. It was easy and the price was good. But getting in contact with someone from Uhaul was awful. Most times I had to wait on hold for 40 minutes to reach someone. I called muskogee several times only to be routed to the main uhaul number. I travelled down there and the clerk didn't seem to know anything and gave me the cellphone number of her boss who never picked up or returned my call.
Jaylen G.
Clasificación:
5.0
Offer 8 hour rentals. Twice we have returned the rental in about 3 hours after fulfilling our need for a trailer.
Janice C.
Clasificación:
4.0
El cliente no dejó un comentario.
Cary R.
Clasificación:
5.0
El cliente no dejó un comentario.
Kyle V.
Clasificación:
5.0
Nothing I can tell right now. Moses G. 1brokeman.com
Moses G.
Clasificación:
4.0
El cliente no dejó un comentario.
ROBERT L.
Clasificación:
4.0
My uhaul experience began with B and B small engine site I. Tulsa. I booked 3 weeks in advance to ensure no problems. The evening before rental time, I received a voice mail stating the truck would not be available until 9 rather than 0830. I returned the call a short time later and was told my reservation was canceled. After some discussion, I was assured the truck would be available. That was fine until there was no truck at 9 or 10. My son was redirected to the muskogee site and was able to get a truck...thankfully. it took a fair amount more time for the move as the help available that morning was not available in the afternoon. I was very disappointed in the overall experience.
Augustus D.
Clasificación:
5.0
El cliente no dejó un comentario.
Scotty W.
Clasificación:
4.0
I needed a bigger storage space
So I got 3 5x10
This was a problem when u are trying to store large furniture
Judy M.
|
First Impressions
Clasificación:
5.0
Unbelievable compared to others I've used, impeccably clean, nice staff and overall perfect!
Anita L.
Clasificación:
5.0
El cliente no dejó un comentario.
Joel E.
Clasificación:
5.0
El cliente no dejó un comentario.
BRIAN E.
Clasificación:
5.0
Great friendly staff
Sandra F.
Clasificación:
5.0
Very great service, and polite.
CEDRIC M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Randall C.
Clasificación:
5.0
There is nothing more you can do. The staff was fanastic and helpful. I got directions and they seemed to care. Friendly and knowledgeable I will defentifly use them in the future
gregg W.
Clasificación:
5.0
El cliente no dejó un comentario.
April S.
Clasificación:
3.0
The window on the driver's side was broke. If you rolled it down it would get stuck
Chad D.
Clasificación:
5.0
Keeps up good works
James L.
Clasificación:
5.0
Very helpful
Terral G.
Clasificación:
5.0
His name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!
Amie G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sharon Kay W.
|
First Impressions
Clasificación:
4.0
Get door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.
Harry W.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Jann M.
|
First Impressions
Clasificación:
5.0
Staff was friendly and helpful. Nice big facility.
Clayton C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
CARLISS A D.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Rebecca L.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Michael D.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Rebecca E.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
larry c.
|
First Impressions
Clasificación:
5.0
Everyone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.
lesa k.
|
First Impressions
Clasificación:
5.0
They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.
Mickie M.
|
First Impressions
Clasificación:
5.0
My storage space's floor appears to be severely stained.
Daniel A.
|
First Impressions
Clasificación:
4.0
The tag was still on the unit saying "ready for move in". My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said "oh, you could have removed that". There was supposed to be a free lock inside the unit, but there wasn't. Luckily we already had our own.
Thomas E.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
VARO D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Felicia B.
|
First Impressions
Clasificación:
5.0
People were friendly and helpful.
matthew o.
|
First Impressions
No se han enviado comentarios para esta ubicación.