Have more help. One person to take care of a line of customers wanting to rent and also take care of those returning is unfair to the employee and customer. Both gentlemen were very professional and pleasant. They gave excellent sevice. The sign outside says to wait in your vehicle until an attendant comes out to help. One could sit there for hours waiting with only one attendant there. Not everyone has a cell phone with internet and some, both young and old still prefer dealing with a person. It's called customer service. Your employees do not even have time to eat a sandwich or go to the bathroom, yet both gentlemen remained very pleasant.Karalee C.
U-Haul Moving & Storage of Muskogee
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.NEIL L.
Keep Sean employed, and give him a raise! Excellent service, efficient, quick, knew his buisness.Kevin W.
That staff member Sean I believe his name is was always so polite and willing to help with any of my questions . Explained everything we needed to know very well . Fast and friendly service. Prices are a little to high thoStacy C. | Overall Experience
El cliente no dejó un comentario.Dale L.
The attendant was very polite and helpful. Super quick to get hooked up and on my way.Richard B.
Did great. Awesome jobRandy E.
These guys continue to impress me. Very pleased with this location. They're on top of things whether it be a wet foors or needing a trailer light adapter. Keep up the great work!James M. | Overall Experience
Great.....everything was done right. Great team. Good rates.Kent F.
El cliente no dejó un comentario.BRAYLON D. | First Impressions
El cliente no dejó un comentario.Alvinetta B.
They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.Mickie M. | First Impressions
They go out of their way to make things right if there is a problemDoris F. | First Impressions
I had been renting a U-haul box for over a year. Constantly had billing problems and being overcharged with autopay. Had to go in person each time to the facility in order to get corrected. Spent the last two days trying to get someone on the phone so I could get access to the box. Spent an hour each time on hold. The last time I remained on hold and drove to the facility to find both employees sitting on cell phones doing nothing. When I told them I needed to access the Uhaul box they told me they needed 24 hours notice. I kindly held up the phone while on speaker phone and informed them that this is the second day I have attempted and been on hold for an 1hr each time. Neither employee said a word about that. I was informed that it would be 2-3 hours before I could access the U-haul box still. Needless to say I accessed the box and canceled service with U-haul .eric T.
El cliente no dejó un comentario.Derrick A.
You don't need to do anything to improve. This location has a very professional and courteous staff.Charles D.
Your personnel did an awesome job. Thank you.Bo S.
Matt Hunter is a valuable asset to U-haullarry b. | Overall Experience
El cliente no dejó un comentario.KYLE R.
El cliente no dejó un comentario.Brittney G. | First Impressions
This place would have been really good if it had known how to handle the accounts. No one could get them correct, not even the manager. It was a hassle to get even the payments made because the accounts were so messed up. They had a really knowledgeable hard working friendly guy working for them and the manager treated him like trash. He actually knew more than the manager so the manager fired him. Big mistake. He could work circles around the other guys.barbara h. | Overall Experience
El cliente no dejó un comentario.CHARLES C. | Overall Experience
El cliente no dejó un comentario.Ronnie W.
This was the worst experience I could've ever had trying to get a uhual truck when I needed it. The man (Josiah) working there said the system was down and that there was nothing at all that could be done for us. Even though we had a reservation made in advance and the truck was clearly there and available. Eventually we had to try booking a 24/7 mobile pickup after the location was closed but the site wouldn't let us cancel the previous 10 foot truck so we were forced to purchase a 20 foot truck which was way too large for our needs. Then we spent over an hour in the parking lot trying to defrost the padlock and cargo door to be able to open it because they were frozen. There should be some sort of compensation/refund available for terrible experiences like this, because after this I don't plan to ever use this company again.Caymen D.
El cliente no dejó un comentario.ladonna b. | Overall Experience
These guys keep surprising me! Just when I think they couldnt do any better, they top it. They're friendly and helpful. The free month of storage was a huge plus! To top it off they gave me a free lock! All I had was a junkie lock. Above and beyond. Great staff at the desk and on the lot. Great choice. Truly blessedJames M. | First Impressions
My storage space's floor appears to be severely stained.Daniel A. | First Impressions
The tag was still on the unit saying "ready for move in". My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said "oh, you could have removed that". There was supposed to be a free lock inside the unit, but there wasn't. Luckily we already had our own.Thomas E. | Online Move In
None the Associates where very friendly and understanding.Chris R.
El cliente no dejó un comentario.Micah G.
El cliente no dejó un comentario.dennis j. | Overall Experience
El cliente no dejó un comentario.Dorris H.
El cliente no dejó un comentario.VARO D. | First Impressions
Wish access hours were later we still had to move laterKimberly T. | First Impressions
El cliente no dejó un comentario.Gage H. | First Impressions
El cliente no dejó un comentario.Ashton H.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Shannon B.
Only had one person working this location. Stood in line for an hour before the guy could get to me. I will be using other options next time.Charles M.
El cliente no dejó un comentario.Shelby S.
Over all a great experience very customer friendly really take care of youBrian B.
El cliente no dejó un comentario.norma c. | Overall Experience
El cliente no dejó un comentario.Mark W.
The personnel at this u-haul location are so pleasant and helpful!Eric M.
Great set up!Joel F.
It would be great if there was a specific night drop section. I had a lot of trouble finding a well lit safe place to leave the rental.Timothy V.
El cliente no dejó un comentario.Glenda B.
Great service and friendly staff, thank you.Jeremy B. | Overall Experience
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.Allen R.
El cliente no dejó un comentario.Gretchen F.
El cliente no dejó un comentario.Solomon A.
Get more staff on the weekends. Having one employee working on a saturday is ridiculous. I spent almost 25mins in the center to rent a truck and I had a reservation. Theres no reason for this.THOMAS B.
El cliente no dejó un comentario.Nathan L.
No improvements but the gentleman checking in the van was so nice! There were some men staring at me in an unwelcome fashion and he noticed and asked if I would step around to the other side of the vehicle so they couldn't see me. Integrity like that should be noticed.GeorgiAnn J.
Great service and Shawn was very helpful. Thank you very much.Jeremy B.
El cliente no dejó un comentario.Kenneth R.
Had 2 young men fly out the door to help us, very nice ðŸ‘ðŸ»WILLIAM F.
I will never use U Haul Again If I need to haul something I will pay some one to do it!!1You People took out a lot more than agreed on with out my consent or knowledge that's crooked as it can be If i was told that is what they would be doing it would be different,I was under the impression only the amount we agreed on would be taken I DO NOT DEAL WITH DISHONEST PEOPLE!!!!Billy P.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Olivia J.
Great staff onsite at this Muskogee location. They were quick to respond to all questions or requests and overall very helpful with the entire process of renting multiple units. Will defiantly recommend this storage facility to friends and family and rent here again when needed in the future.ADAM S. | Overall Experience
El cliente no dejó un comentario.Heather H.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Justin F.
El cliente no dejó un comentario.Mark B.
I always look forward to doing business at this location! They are â€œOn It!â€. The Trailer or Truck I've Rented has always been â€œReady and Waitingâ€ on me when I arrive. And turning the equipment back in is just as quick and easy! Very Professional employees with an awesome attitude! Keep up the Great Work!!Doyle W.
El cliente no dejó un comentario.David H.
When someone makes a rental plan in advance stick to the agreement. Also some compensation for your major mess up would be nice. Get your logistics and services in order and by all means hire more people to answer your phone, I was also on hold for over 10 minutes.matt A.
I really cant think of anything, other than keep up what you are doing at this location. I have been here several times preparing to move buying boxes and supplies and when I picked up the truck. During those visits i encountered several different employees and they were all very courteous and helpful. I always felt they seen me as a valued customer.Darryl M.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.Felicia B. | First Impressions
The u-haul truck windshield was left dirty, only the driver side was cleaned. The truck didn't have gas but the representative wrote down the truck had 1/4 of gas in tank. Also, the rep. said I would be reimbursed $26... for returning the truck with 1/4 of gas. I was never reimburse this amount at the drop off location.Magdalena A.
El cliente no dejó un comentario.FELICIA B.
El cliente no dejó un comentario.Cynthia H.
Nothing. It was a perfect transaction.John D.
El cliente no dejó un comentario.Roberto Q.
El cliente no dejó un comentario.dondi G.
El cliente no dejó un comentario.Ian M. | Overall Experience
Excellent customer service and friendly.Nathan L.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Kelly B.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.LaTesha B. | First Impressions
El cliente no dejó un comentario.Raymond S. | Overall Experience
Staff was very helpful during the finalization of the contract. Best price in town. Security was thru the roof. When asked to help me locate my unit they showed me step by step how to enter & leave their facility.Tonya P. | First Impressions
El cliente no dejó un comentario.James B.
Open earlier?Enrique F.
Equipment was clean and very usable. Cup holder was broke. Small, but mid August move had to do a work around. Great personnel. Very friendly.Charles C.
Impeccably kind very thankful for my service got excellent rate with my Military DISCOUNT also tax exempt made it very reasonable. GENTLEMAN that took care of me was very kind also informed me that his father was Vietnam war Veteran HIGHLY Recommend your rental businessJohn H.
Thanks guys.Shaun B.
Reasonably pricedWilliam O.
The drop off in Muskogee was great. Guy outside when I arrived, came right over, looked it over, checked it in, emailed receipt. Very nice and friendly.Julie R.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Jonathan B.
Your customer service representative was knowledgeable, kind and concerned for our needs. Smooth easy process!Bobby C.
El cliente no dejó un comentario.Stephanie W.
El cliente no dejó un comentario.krista B.
Sean has done an excellent job! Today, Sean was friendly to me as I came in, and had the equipment I reserved online ready and waiting for me to pick up. He helped me hook up everything and feel confident in my task ahead. I have rented from this location several times over the past couple of years, and Sean has most often been the employee that I have encountered. He has been a great help no matter what I'm trying to accomplish. From helping me pick out the boxes I need, talking to me about other products and services available at the location, or telling me about the availability and attributes of available storage. Sean is always courteous, friendly and goes above and beyond to be of service. When I have visited, Sean is usually busy helping customers, but always takes a second to give a friendly greeting to everyone as they come in. He is knowledgable and strives to help each customer have a positive and efficient experience. The location is new and clean, and is definitely a one stop shop for all of your moving and hauling needs, but it is service like this that will keep me coming back to this facility. I highly suggest Sean be rewarded for his exceptional customer service and hustle.Kristin L.
El cliente no dejó un comentario.Christoper F.
Lication in Maplewood, mnneeds more staffs to assist. Had to stand in line for 30 mins.JAI L. | First Impressions
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Alfredo G.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.therresa J.
I had to wait on hikd 30 min each time I talked to Uhaul. I was never able to log in on line. So needless to say I waited on hokd a lot. Makeung the reservation was a pain due to hold times. Loading, transporting and delivery went well. But the box was not picked up on time. Uhaul did not care how that impacted me and as much said so. For that reason I would not recommend this service. I paid for delivery and pick up. Apparrwntly u haul doesn't care if they pick up late. The late pick up impacted paver work on my driveway.Leslie W.
You have excellent people working at this location the guys are clean, friendly and VERY nice....Katharine B.
Really nothing needs to change. It was a perfect rental!! The man who waited on us was the best I have seen. Please thank him for us!John D.
El cliente no dejó un comentario.Alma S.
Sean Reynolds was amazing. So helpful and informativelea A. | First Impressions
Representative was very nice and helpful. Told us information about storage that we didn't know. Had we been given the info previously, we would have rented a storage unit at that location.Christy G.
El cliente no dejó un comentario.LORILEE M.
El cliente no dejó un comentario.Mike L.
El cliente no dejó un comentario.Dakotah K.
El cliente no dejó un comentario.Jennifer S. | First Impressions
El cliente no dejó un comentario.Steven G.
The young man who set up my car hauler and loaded my car did not secure the car properly. I had to have the car reloaded and the straps reattached in Lebanon, TN. He was a very nice and professional young man, he just needs a bit more training. I would not hesitate to return to this location for future rentals.Karen A.
The Employees were very helpful and knowledgeable, answered all my questions. Very Courteous and Cheerful. I will continue to use this location for all my moving needs. Keep up the good work and Thank You!!! TRGTimothy G.
The truck was dirty on the inside and outside the man at the front desk tried his best to clean it up while helping 4 other customers. He was very friendly and helpful.brian W.
This is the best place I have ever seen. We have been to the location several times. They were the same happy, helpful, nice, courteous and busy every time we came. Even when there was a line they treated us like we were the only one. Answered our questions. Just so helpful. Would say a 15 out of 10. Thank you we appreciate you.DianaWanda W. | Overall Experience
El cliente no dejó un comentario.Ty S.
Had to wait an hour to get my rental online wasn't working and had no ramp on it and was hard to get appliances in it with no rampCandace C.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Terry C. | First Impressions
El cliente no dejó un comentario.Terry C. | Overall Experience
The panel outside didn't work half the time. The lights barely came on when I was moving out of the unit.Nancy P. | Overall Experience
El cliente no dejó un comentario.Danielle R.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Tony P.
There had to be special negotiation over transferring a unit owned by my ex to me without my being able to appear in person. Matthew Hunter handled it perfectly over the phone and I am very pleased.alexander a. | First Impressions
El cliente no dejó un comentario.Melisa R. | First Impressions
El cliente no dejó un comentario.Dee P. | Overall Experience
The man that we always delt with was always every helpful, friendly, and eager to make sure that he did every thing to see that we were satisfied.doris f. | Overall Experience
People were friendly and helpful.matthew o. | First Impressions
Totally not worth it! They lie, overcharge, blame each other and other customers! Loud and obnoxious, threatening environment! Horrible equipment, horrible hours! Do yourself a favor! Don't go here!Sharon B. | Overall Experience
The guy who fixed me up was friendly and informative! What I needed was in stock and the process to purchase storage was very quick and easy. Excellent visit!Kevin D. | First Impressions
Very helpful. Nice Gentlemen. Explain everything in detail. Will definitely use services here again. Gracias.yadira a. | First Impressions
Staff were friendly & efficient.Shirley C. | Overall Experience
Great staff and super storage space. Thanks for being so helpful.Sion W. | First Impressions
the staff is great!christopher h. | Overall Experience
When uhaul costs me an extra fifty miles I don't consider it even close to a good experience. First your app sucks. Second if a customer calls to see if you will be open for a storage unit don'tGary Z. | First Impressions
Very helpful with all my needs excellent customer serviceRobert L. | First Impressions
I have used several different storage facilities and the U-Haul in Muskogee on Shawnee is the best I've ever had you go guystamara m. | Overall Experience
The employees were very friendly.Lori B. | Overall Experience
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