El cliente no dejó un comentario.Lindsay V.
Customer Reviews for U-Haul Moving & Storage of Muskegon
Muskegon, MI 49442
(@ Mill Iron)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Check your roll up door for locks before you let the customer leave. I rented a trailer and when I got to my destination there was a lock on the door, luckily I was still in town when I found the lock. This still was a huge inconvenience when I had to return to the store.Allyn C.
This was the worst experience i have ever had with a company. i was scheduled to pick up my truck at 8 am from the location next door to my apartment. at 8 am when i walked over, there was not a truck in sight. suddenly the website said i needed to go to another location, 10 minutes away. on top of needing to find someone to drive me, i called UHAUL to confirm the location that i was supposed to pick the truck up from because suddenly at 9 am, the website said i needed to go to the location by my house again! frustrated, i selected the option for a call back since there was a 30-40 minute hold time. in about 30 minutes, i got a call back. however, after asking if i wanted to be connected to an agrnt, i was placed on hold for 30 minutes before the system just HUNG UP ON ME. Nothing about this experience was user friendly nor did it go smoothly at any point. i do not generally post reviews, however this was such an awful experience, i had to share. i hope others have better experiences. especially since moving is already stressful enough on its own.Anastasia T.
Always timely, polite and helpful responses from management and staff. Great facility. Thank you for years of service and assistance.CATHERINE S. | Overall Experience
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.BELINDA MARIE R.
El cliente no dejó un comentario.Kenneth P.
At the height of the pandemic I couldn't make my payment. So U-Haul sold my car that was on the lot despite me asking for more time.KODIELEE H. | Overall Experience
Very helpful, and politeDWIGHT T.
We were screwed around for different uhauls. First one broke down in parking lot, second one broke down while we were driving home and 3rd one was over charged.Timothy P.
Great service. Keep up the good work! ThanksKathy A.
We didn't get a truck that was filled up with gas and we ended up having to pay an extra $43.ROBERT Z.
Always the bestHOWARD C.
Make sure gas is in it , should of had 1/4 tank and it was almost empty , had to go to first gas station down the road. Got charged 249.00 when I first placed order over phone , should have been paid and yet I had to pay another 391.00 and first payment wasn't even listed , I feel I got charged twice and then some. Other than that everyone was niceSandra L.
The manager here, Tristan, was incredibly helpful to all his customers. I saw him run by us once, smiling, and looking I saw that he was simply trying not to let another customer wait at a gate. Great work ethic, very smart, very thoughtful. Keep this man happy, raise his pay, whatever it takes. That is how you can improve the next customer's experience.Jack B.
great experience!Joseph D.
Denny was very helpful. Thanks!!Pat C.
You need to update your drop off website. I had to drive to three different locations to find a place where they excepted the u-haul trailer.kathrin W.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.nyomie O.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.W Scott D.
El cliente no dejó un comentario.DWIGHT T.
El cliente no dejó un comentario.Art M.
Van had trash in it , water bottle in the door and scuff marks and pet fur . AC would only blow out the defrost vent no matter what setting you put the dial on .Ricky R.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.George P.
The staff is rude and not helpful at all. I was hung up on by a representative after asking questions and trying to explain the situation. I contacted customer service and the regional manager. The regional manger has not responded to emails or phone calls. Not a good way to run a businessKorina D.
El cliente no dejó un comentario.Corey A.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Nicole T.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.angela H.
We recieved an old uhaul without cruise control for a 2000 mile trip instead of the new one with cruise control we went and looked at. Also, I was charged more than I was quoted for both the truck and dolly rentals. The worker where we picked up the dolly tried to upsell us telling us that we could not use that dolly for our car to try to upsell us. I had to approve pictures to show the before and after my use and the pictures were of when the truck was brand new...it has 120k miles on it and should have new pictures taken.Marcus F.
El cliente no dejó un comentario.Angela C.
El cliente no dejó un comentario.Barbara L.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.thom B.
Reserved and paid online. Pick up was quick and easy. Nice facilities. Actual u haul business not a gas station with a side business!Bryan H.
Thank you very muchGeorge P.
El cliente no dejó un comentario.junior M.
We originally rented a car dolly and after several hours of trying to get the car hooked up, we came to the conclusion we needed a flat bed hauler. We took the car dolly back and Uhaul kindly returned our money without us asking and set us up with a flat bed for the next day as there were none immediately available. Everything worked out perfectly after that. Customer service was friendly and helpful.Debbie C.
The original pick up location notified me at the last minute that I needed to travel 40 miles round trip to pick up the trailer at a different location. I was not happy or satisfied.Michael T.
maybe have someone at the counter when one person is outside with a customerKaren M.
Beast experience I've ever had with U-Haul...and I've had many...thanksDon C.
El cliente no dejó un comentario.Libby L.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.Teasheona G.
El cliente no dejó un comentario.Steve S.
They were awesome! Helped us out a lot!Kevin B.
El cliente no dejó un comentario.Kurt S.
El cliente no dejó un comentario.Randall S.
Extremely helpful and courteous!!GERALD Z.
El cliente no dejó un comentario.Jesse A.
El cliente no dejó un comentario.Margaret E.
You are doing good, Computers were down when we went to pickup the truck, but we were in good hands with the guy who checked us in.KAREN M.
When I went in to rent a vehicle I had already reserved it but the computers were down which I understood completely they were unable to give me any paperwork and they supposedly sent a link to my email but it would not open. There was less than a quarter of a tank a gas in it so I called to try to document it. It was running bad so I did not put any gas in it before I got back but I had only gone about 16 miles. They charged me extra for mileage and charged me approximately $60 for gas. I tried to call to talk with someone and could not get throughHeather E.
Phillip and his colleague are the best at this job, everything was so clean and they were super respectfulShantiara R.
Very friendly people too!!!!!Joey O.
This center is very efficient. The staff was friendly and extremely helpful. The equipment was great and performed well. We were very pleased with our experience and feel the value was very affordable and will use U-Haul without hesitation if and when needed again.Joe D.
The rental truck had strong smell of Cannabis from previous renter Sanitize vehicle prior to renting out.auben P.
Tristan did an excellent job!Neil L.
El cliente no dejó un comentario.Michelle M.
Could not have gone better. Great job! ThanksKathy A.
The service was great but the truck smelled so bad like weed, that it made me sick.Beth O.
El cliente no dejó un comentario.Wes H.
El cliente no dejó un comentario.Alan T.
El cliente no dejó un comentario.dan G.
Good jobMary S.
El cliente no dejó un comentario.JANET F.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.Dawn S.
I understand that you can't control when people pick up or drop off the trucks. But when someone is moving and trying to get a rental truckâ€¦ the last thing they need to be worried about is even being able to get a truck because they aren't dropped off in a timely fashion. I was meant to pick up a 15' box truck in Grand Haven, made the reservation 2-3 months in advance, then you didn't have one. Went to Muskegon location (45 mins out of my way) after being told to go there to pick one up, truck wasn't there. Ended up taking a 26' box truck that I didn't have a place to keep after was loaded up. The people working at both locations were great and tried their best however I am very disappointed and believe a full reimbursement is necessary. Was supposed to get $75 off for the inconvenience but no changes have been made to my account. At this point I feel a full reimbursement is necessary. Evan Curtis (616) 268-7942Evan C.
El cliente no dejó un comentario.Bailey M.
El cliente no dejó un comentario.Jeffery B.
The parking lot needs better flow and my vehicle smelled terribly of smoke, to the point where my clothes and hair did as well.Amanda W.
El cliente no dejó un comentario.Douglas B.
El cliente no dejó un comentario.Randy K.
El cliente no dejó un comentario.Doug C.
El cliente no dejó un comentario.Kelly R.
Young man working Saturday AM was friendly, knowledgeable and helpful. I have used this location multiple times in the past with good success.Scott C.
Nothing! Don't change anything! Your Service Reps Rock!Alice P.
When I first got in the milage was 23 miles wrong. When I went in and told the general manager to correct it he never did because I was charged 23 more miles than I should have. I also did not like his attitude when I came in and told him it was wrong. And he said yeah we will save you a couple bucks. The truck u got was about on e. They couldn't even give it to me full or close to full. Lastly the truck they gave me was pretty beat up even though the had ones in better condition next to it. By far the worst uhaul experience I have had. I will not be back.Harrison G.
Make a second drop off lane. When I dropped off my trailer one of your attendants had to move a vehicle they were checking in and cleaning so I could get throughNathen W.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Matt J.
El cliente no dejó un comentario.TRUMAN J.
Product was ready and available when I needed it and the people helped me get it hitched up and on my way!James H.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Dawn B.
waited a long time to check in, no one working the counterLaura B.
El cliente no dejó un comentario.Robert R.
Employees are very professional.Bernadene C.
Very professional, love the service.Calvin M.
El cliente no dejó un comentario.Gerald W.
El cliente no dejó un comentario.Fred B.
El cliente no dejó un comentario.Susana A.
El cliente no dejó un comentario.Mark G.
Great customer experience at this location.Lane B.
El cliente no dejó un comentario.Adrienne H. | First Impressions
El cliente no dejó un comentario.Deaisha C. | First Impressions
I can't remember his name but he's the guy everyone goes to has black hair or dark brown and beard I believe he went above and beyond to help me figure everything out ...he deserves a raise ...best customer service by far from any other place I've ever been to ....very nice and knowledgeable and did a great job explaining everything to me ...thank you I definitely will refer ur company to all I knowAutum S. | First Impressions
El cliente no dejó un comentario.Trevor C. | Overall Experience
You guys give me time if I'm late making a payment to pay it before red tagging me ( awesome!@herbert w. | First Impressions
The lady help me was so nice I really appreciate it lotTameka M. | First Impressions
El cliente no dejó un comentario.Stacey K. | First Impressions
Well it's going too be pushing a full week here quickly well my unit it the largest available at time with some insurance also cuz I need something for me n my Esa registered animal well I still haven't even gotten too get my key out of some kinda box thingy idk so I can't recommend or not recommend I just can't seem too get the right information or understand properlyWilliam N. | Online Move In
El cliente no dejó un comentario.CHERYL P. | First Impressions
El cliente no dejó un comentario.Edgar F. | First Impressions
The people at the 1 800 number need a course in how to listen to the customs when their talking, along with knowing how to help the customers. The Uhaul phone service needs work.Critter N. | First Impressions
El cliente no dejó un comentario.Lisa U. | First Impressions
Awesome staff at this location!Jerome P. | Overall Experience
There was a small leak in the roof, but nothing was damaged. Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.Joe L. | Overall Experience
El cliente no dejó un comentario.Kelli B. | First Impressions
Excellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)LORI K. | First Impressions
The price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.Chris M. | Overall Experience
Tristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.Emily H. | First Impressions
El cliente no dejó un comentario.Scott W. | Overall Experience
Due to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan KniatDAVID LEE W. | Overall Experience
Nice clean well kept facility I'm glad to have my stuff there really nice employeesCameron O. | First Impressions
Thank you for the friendly, professional, and excellent assistance.MARASHETTE LETEI B. | First Impressions
El cliente no dejó un comentario.Nicole B. | Overall Experience
Controlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.Marianne S. | Overall Experience
El cliente no dejó un comentario.Monica U. | Overall Experience
El cliente no dejó un comentario.Willie H. | Overall Experience
Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.Jerome P. | First Impressions
El cliente no dejó un comentario.RICH L. | Overall Experience
El cliente no dejó un comentario.Arthur E. | Overall Experience
El cliente no dejó un comentario.Tyrone K. | Overall Experience
The moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn't have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.Tamara M. | Overall Experience
El cliente no dejó un comentario.Amy M. | First Impressions
I would recommend this facility to anyone. Very helpful staff.Andrew Z. | First Impressions
Tristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.Nathan P. | First Impressions
El cliente no dejó un comentario.dietra a. | First Impressions
The employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. ¡Gracias!Jennifer M. | Overall Experience
El cliente no dejó un comentario.Joe L. | First Impressions
El cliente no dejó un comentario.Kimberly L. | First Impressions
24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.DAVID LEE W. | First Impressions
Grant was very nice and helpful.susan p. | Overall Experience
El cliente no dejó un comentario.charell d. | Overall Experience
Very nice staffScott B. | Overall Experience
WAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.Dave G. | Overall Experience
I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.Michael B. | Online Move In
El cliente no dejó un comentario.Douglas Edward C. | First Impressions
Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think saidhugh m. | First Impressions
Grant made process extremely easy an expedient.steven v. | First Impressions
Very goodCharles L. | First Impressions
A pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.Tyrone K. | First Impressions
I wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employeesWayne J. | Overall Experience
The staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn't tell me the exact details. It feels like a bait and switch.Kristen B. | First Impressions
Everything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.Daniel B. | Overall Experience
You removed the remaining load I had before I turned in the key and lock.tom b. | Overall Experience
WORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER METcheryl g. | Overall Experience
The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!Terry G. | First Impressions
Experienced & polite. More expense than expected. First time for storage use.Mary H. | First Impressions
TERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.Ray R. | Overall Experience
All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!Felicia H. | Overall Experience
Everyone was very helpful, efficient and made me feel welcome. ¡Gracias!Rachel R. | Overall Experience
Very clean, gate works great so far. Very nice salesman. Polite and helpful. GraciasDave G. | First Impressions
I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.Chris M. | Overall Experience
I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.Rachel H. | Overall Experience
Good job thanksCharlisa H. | First Impressions
Always friendly and helpful!Lindsey B. | Overall Experience
All the staff is exceptional and go above and beyond to help you 😄Teri B. | Overall Experience
Every thing went very wellSusan T. | Overall Experience
Very helpful and friendly staff.Daniel B. | Overall Experience
Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the backStephani J. | Overall Experience
Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!Maria E. | Overall Experience
Jason was excellent to work with.Eric S. | Overall Experience
They did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.CAMRON H. | Overall Experience
Using U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.Adam and Elizabeth A. | Overall Experience
Very good facilityBrooke W. | Overall Experience
Keep up the good work.BRIAN W. | Overall Experience
👍Priscilla L. | Overall Experience
Servicios adicionales en esta ubicación
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