Customer Reviews for U-Haul Moving & Storage of Murrieta

6,081 comentarios

25086 Jefferson Av   Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

(951) 239-4648

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 239-4648

25086 Jefferson Av
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH J. 
Clasificación:
5.0

I had an awesome experience!! Good job!

HENRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHOI B. 
Clasificación:
5.0

Everything was excellent so no suggestions for improvement. Staff was very friendly and helpful! We will be back next time we need a van for moving items. Gracias

Jean H. 
Clasificación:
5.0

The staff was excellent Wish I had made note of the name of the young lady that helped us, she deserves A+ for customer service

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artisha B. 
Clasificación:
5.0

We have rented from this location five times this month now, as we are moving. Each time it's been fantastic at pick up and drop off. We are so pleased.

KEESHA H. 
Clasificación:
5.0

I needed a trailer for a broken down motorcycle they said that everything was reserved, but if I could get it back before 4 they could make it work and it did, perfectly!

VERNE L. 
Clasificación:
5.0

Best customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.

Miguel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA G. 
Clasificación:
1.0

Hire employees that care about service.

LARRY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
2.0

They are not customer oriented! You make a CONFERMED RESERVATION and a week later you confirm 2-3 days before the pick-up, but when you arrive your rental is NOT there and they offer an unexceptable replacement. As I was waiting to see the Mgr., another person went thru the same disappointment as I.

JESUS H. 
Clasificación:
5.0

Great customer service! I love you uhaul! I will do it every single time!

LEODEGARIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

The rep was very accommodating when I asked to switch to another truck and was very understanding and professional

DEBBIE S. 
Clasificación:
2.0

I'm super concern because I full up the gas thank and I just got my invoice on my email and they said it wasn't full I think this is very bad because I didn't expect a discount at least just to be honest because I spend $60 dlls on gas and they are not honest, so I will never recomend this place.

DENISE I. 
Clasificación:
5.0

Great service !!

RICHARD S. 
Clasificación:
5.0

Always extremely helpful and accommodating. A general manager drew is a great testimony to U-Haul. He runs a tight ship and I really appreciate the hospitality and the professionalism that I receive every time I'm there. Thank you Casey Taylor

CASEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TANEKA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FARID A. 
Clasificación:
5.0

El servicio es muy excelente y muy profesional de los empleados a los usuarios en todo momento muchas gracias por el servicio

JOSE O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jared C.  |  Overall Experience 
Clasificación:
5.0

It was clean and easy to drive.

KATE H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrewla S. 
Clasificación:
5.0

I mother recommend to your she was the one that's told me about you because all of you guys R great thank you very much ...i will always use your company ... Have a good day great job guys love this place...😘

MARLA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

APRIL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO L. 
Clasificación:
5.0

Best experience I've ever had with a Uhaul location. They have a large inventory. They are helpful and friendly. Trucks are very clean.

DANIEL P. 
Clasificación:
5.0

Amazing help from everyone I talked with. Helped resolve the trouble I was having and got me on my way .

RAMON H. 
Clasificación:
5.0

Great Job I will be back again

LEE Q. 
Clasificación:
5.0

Fast and efficient

GUY G. 
Clasificación:
5.0

Great service and no improvements that I saw were needed...

VINCENT R. 
Clasificación:
2.0

The gas gage was broken, and did not show the right level of gas. The gage made me over fill the tank by more than $50.

MAHMOUD Z. 
Clasificación:
5.0

Staff was awesome and very helpful. Wish I would have names, but failed to get them. Great experience - thank you!

MARCUS R. 
Clasificación:
5.0

All Pros, No Cons. Keep up the good work

RICKY B. 
Clasificación:
5.0

Great service!!!

NANCY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Great service from the young lady. That helped me set up the tow rig

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMINA G. 
Clasificación:
5.0

Nothing.

GEORGE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
1.0

Storage unit I had reserved a month prior was unavailable the day I checked in which caused my whole day to be delayed at least an hour. Front desk was unhelpful and had no answers to my questions. I would have never rented from Uhaul if I knew I couldn't get the storage unit I needed as well

Erik L. 
Clasificación:
5.0

Thank you for helping me for the past two years! Thanks to the TEAM!!!

Teresa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

Very nice and helpful staff and very clean facility. Good Job!

Kevin L T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn T. 
Clasificación:
5.0

Great customer service and clean equipment.

CRAIG S. 
Clasificación:
3.0

There was a line of customers yet only one clerk helping them. No big deal. I was not pressed for time, but I did here grumbling among your other customers. Other than that, I was totally pleased with my experience.

ARTHUR A. 
Clasificación:
1.0

I cleaned the cargo area AND the cab before I returned the truck. I even put more gas in the tank than what was in it before I picked up the truck. I was charged a $25 cleaning fee in spite of my being a responsible customer. I returned the truck at 5:15pm, yet it says my return time was 7:00pm. I don't think that the guy who I gave the keys to upon my return gave more than a passing look ... at everything. Outrageous. Greed kills enthusiasm about using your services again or referring this facility to others.

STANFORD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J. 
Clasificación:
5.0

I had an emergency and couldn't get the truck back. They allowed me to keep the truck overnight and were very pleasant about it. They were helpful from start to finish and check in was easy . It is a very well maintained location.

GERALD W. 
Clasificación:
5.0

Overall the rental was a great experience the service was professional and accurate and timely. The only problem was being able to reach the staff by phone if needed. I had left my credit card behind and was phoned by the clerk who let me know, we got disconnected and I was not able to reach her to finish the conversation. I was 50 miles from the uhaul location as I was traveling to my storage in another town so I could make a stop there to pick up the card and I needed more details about where to find it when I returned. Having a way to reach them directly would be a great added touch. Thank you overall for your concern for my experience. Jane Melonas

JANE M. 
Clasificación:
5.0

It was perfect

ABDULATIF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO MACIAS V. 
Clasificación:
5.0

One of the best locations that I know of.

JOHN D. 
Clasificación:
5.0

Very professional and understood customer needs.

Clifton A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FISHER K. 
Clasificación:
5.0

The personnel inside the store were PROFESSIONAL, PERSONABLE, RESPONSIVE...and overall EXCELLENT experience. I have been to this location a few times and have always had this same experience. It is rare to get such phenomenal customer service these days and I have had the pleasure of experiencing it every single time I've been in this store over the last couple years.

Maria H. 
Clasificación:
2.0

I originally went to the Uhaul in Print Postal and talked with Clarissa the manager on 11/30 and made a reservation for a 15ft truck for 12/1/21. I went on 12/1 to pick up the truck and Clarissa said the guy never brought it back and she couldn't get ahold of him. She told me that the Uhaul on Jefferson had one I could pick up and because my truck was not there for the reservation Uhaul would credit me $50.00. The reason I went to that Uhaul because it was 2 miles from my storage. I called Clarrisa today about the credit and she said she couldnt help me and gave me another number to call. So i still havent received my credit. Cynthia Cole 714-271-7715

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

N/C

TAMMY V. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina H. 
Clasificación:
2.0

The refrigerator dolly had chewed up wheels which made it more difficult to move anything. The person who helped us doesn't know how to hook up the trailer and I had to help them. Ridiculous!

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
1.0

Rented a teailer at murieta In jeferson get to the location And they dont have a trailer. They sent ME to another location which was anothe location costing Me time and money and missing my time

ENRIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo M. 
Clasificación:
5.0

Such a pleasant experience! Friendly staff! Easy check in and drop off

Konstantina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

Thanks again your people are very kind and helpful Thanks again

Robin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAIRRA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD D. 
Clasificación:
3.0

Check truck, heater doesn't work which took long to defrost window, busted lock on rear door

JEFFREY S. 
Clasificación:
5.0

Nothing to add

HENRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN F. 
Clasificación:
5.0

The entire staff at this location were Great! This is my go to place.

LESTER J M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
4.0

Drop off was fast and easy. I did not have to go into the building to return the rental vehicle.

ORVILLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN A. 
Clasificación:
5.0

Always helpful and friendly. Keep up the good work.

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

It's all good

ELVIS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUILLERMO R. 
Clasificación:
5.0

Murrieta Uhaul the best customer service! I have had in Avery long time!! They treated me with the upmost respect and made sure that I left in a very safe manner ! Thank you!!

CYNTHIA S. 
Clasificación:
5.0

I Was told I needed a electric control for my hitch installation. They called me later and said I already had it. My part and labor were refunded. The follow up and honesty is very much appreciated.

JERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA C. 
Clasificación:
2.0

Answer the phones. I was charged for an extra day. I called back 5-6 times throughout the day and was never able to speak with anyone. I understand people get busy but they could have answered and offered to call me back.

CHRISTOPHER R. 
Clasificación:
4.0

Have more staff available. There was only one person and the line was getting longer. The people were very nice and helpful, it just took a little too long to get to the front of the line to get helped.

joylyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISELA O. 
Clasificación:
5.0

Great customer service at the store. Very helpful and nice to work with.

ANTHONY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H.  |  First Impressions 
Clasificación:
5.0

Great people and very knowledgeable of their products.

Felipe G.  |  Overall Experience 
Clasificación:
5.0

Richard was so very helpful and accommodating. There wasn't a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.

Lori L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty A.  |  Overall Experience 
Clasificación:
4.0

The only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.

Thalia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN A.  |  First Impressions 
Clasificación:
5.0

These people are more than reasonable with their tenants.

Wendy V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenna G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C.  |  First Impressions 
Clasificación:
2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

ANN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn R.  |  Online Move In 
Clasificación:
4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Brent S.  |  First Impressions 
Clasificación:
5.0

Gracias

Chris F.  |  First Impressions 
Clasificación:
5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Diane D.  |  First Impressions 
Clasificación:
5.0

Thank you for your friendly help

CAMILO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

DOMINADOR J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
5.0

They were very helpful and had a very good service

lucila b.  |  First Impressions 
Clasificación:
5.0

A little surprised at the charges for returning the truck to the incorrect facility.

RAUL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally D.  |  First Impressions 
Clasificación:
5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

William M.  |  Online Move In 
Clasificación:
5.0

The service representative was knowledgeable and helpful.

PAUL W.  |  First Impressions 
Clasificación:
5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Obrian M.  |  First Impressions 
Clasificación:
5.0

Excellent service, clean, and secure.

Wayne N.  |  First Impressions 
Clasificación:
5.0

Great professional staff, knowledgeable, and helpful. Gracias.

Eileen B.  |  First Impressions 
Clasificación:
1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to "hope" a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

steven v.  |  First Impressions 
Clasificación:
5.0

The staff is professional, and the facility is clean.

julie l. | Reservación
No se han enviado comentarios para esta ubicación.

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