Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that was trying to hook up my trailer at the beginning couldn’t get the chains hooked up and basically said there was nothing he could do even after I indicated I drove 1000 miles to pick up the trailer. I had to ask for a manager and she took care of the problem. It didn’t seem to phase him that I drove 1000 miles to pick up the trailer and he couldn’t do anything for me. Very very very disappointing!!
Gary b
Rating:
5.0
Customer did not leave a comment.
ryan k
Rating:
4.0
Customer did not leave a comment.
Daniel K
Rating:
5.0
No complaints. The staff very professional, Displayed Patience and very helpful in assisting me in my needs as I planned my move.
Angela P
Rating:
5.0
Only problem was air condition did not work in the van. If it was the middle of summer, I would have not been as happy if it were the middle of summer.
Doug S
Rating:
1.0
This company wrongfully charged my card without my consent.
Anastasia T
Rating:
5.0
Best storage company all around
Melisa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaTasha S
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Excellent work
RAFAEL A
Rating:
5.0
Customer did not leave a comment.
Sabestian S
Rating:
4.0
Customer did not leave a comment.
LATOSHA P
Rating:
5.0
Customer did not leave a comment.
Thomas C
Rating:
5.0
Best place ever thank you guys and God Bless you
Maria P
|
First Impressions
Rating:
5.0
listened to issue I experienced during use of the equipment rental and had personnel checking before I drove away
Ricky B
Rating:
5.0
Customer did not leave a comment.
Rosa M
Rating:
5.0
Customer did not leave a comment.
TERRI J
Rating:
5.0
This U Haul location is so easy and always a pleasure to do business with. They do a great job at taking care of their customers. We do a lot of business with different U Haul locations and wish other locations toke care of their customers as well as this group.
Patrick L
Rating:
5.0
Customer did not leave a comment.
Josh Y
Rating:
5.0
Customer did not leave a comment.
ERNEST M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RON J
Rating:
5.0
Customer did not leave a comment.
Craig K
Rating:
5.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
Customer did not leave a comment.
Nicholas B
Rating:
5.0
Customer did not leave a comment.
Thomas C
Rating:
1.0
Although the truck itself was clean, the maintenance on it was not at all done or checked. Also, there was a service ticket on the truck prior to us renting it that clearly wasn’t handled per the technician.
As soon as my husband got the truck on the interstate, going less than 60mph at all times, the entire truck vibrated badly. He was a nervous wreck driving it so he asked me to call and find another truck. We rented it in Murfreesboro but were headed to Nashville to pick up a small load of chairs and shelves. That was only 30 miles away, but the vibrations were too concerning to ignore.
I called the local U-Haul where we picked it up, and I explained the situation. I was hoping they would help by finding another truck to replace it with en route. They said they didn’t have anything available and we couldn’t return it anywhere but that location despite the issue.
So I then put in a request for roadside assistance, which only sent a technician to our destination in Nashville after we sat there waiting 1.5 hours, even though they quoted 30 min or less. We couldn’t load the truck so we were just wasting the time we paid for.
The tech said the wheels needed to be replaced and the bearings were in very bad shape among many other issues. He said it was a 50/50 chance the front wheel would fall off while driving. He did try to find a replacement nearby, but we would have to drive the truck there to swap it. That made me quite furious that they were so unconcerned with the situation and they required us to drive it again.
Much later, they notified me the replacement was in Murfreesboro - which is where we would have to return the truck anyway. So we had to drive it on the interstate 30 miles with a 50/50 chance of it falling off!
The U-Haul agent called before we headed back to Murfreesboro, and I told him that was not helpful at all, and he said “I apologize there is no other equipment available near you right now.”
I asked, “Not even a 10’ truck?” And he said…well maybe there’s a 10’….
I was appalled they didn’t even provide any other options to swap it out. I didn’t even need a size 15’ but they didn’t bother to ask or check. At that point I was so tired of waiting and needed to get back to town to turn the truck in by 6:00pm to avoid late fees.
In the end, we were charged in full for a truck that was unsafe to drive, which they apparently knew prior to us renting. Absolutely no one at U-Haul was helpful in the least, and they all said we’d have to drive it somewhere regardless.
Brianna W
Rating:
1.0
Staff gave me incorrect information and refused to make it right. Manager couldn’t care less about the situation. Considering reaching corporate to see if they even care.
JESUS L
Rating:
5.0
Efficient drop off process
James J
Rating:
5.0
Customer did not leave a comment.
Suzanne S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Suzanne S
Rating:
3.0
Didn’t receive reminders or final billing.
reese p
Rating:
4.0
Customer did not leave a comment.
Robert A
Rating:
4.0
Customer did not leave a comment.
VICKIE H
|
Overall Experience
Rating:
5.0
I lost my Husband to COVID February 19, 2021 and
Your people have beyond been Kind!
Thank You ❤️
Holly Sims Haley
Holly H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia H
Rating:
5.0
Customer did not leave a comment.
KEVIN T
Rating:
5.0
Customer did not leave a comment.
Bernard T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin M
Rating:
5.0
Customer did not leave a comment.
JASON B
Rating:
4.0
Customer did not leave a comment.
Yancey T
|
Overall Experience
Rating:
5.0
Very busy
Bradford D
Rating:
5.0
Customer did not leave a comment.
Tammi P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
danny b
Rating:
5.0
While in the transition to our new home we had 6 storage units for almost 2 years. Rochelle and her staff should us nothing but first class treatment the time we were there. Can’t thank her & her staff enough from the cleanliness, security, lighting, professional, location=A+.
Thank you!
Chris Muller
chris m
|
Overall Experience
Rating:
5.0
Super clean, very affordable, and spacious. My only comment is that when I reserved the unit online, it wasn't clear to me that the lock was going to be shipped to me. I think if you're reserving for same-day move in, then the checkout experience should change to pick up the lock when you arrive at the place.
Jimmy B
|
First Impressions
Rating:
5.0
The young man that helped me was named Austin he was beyond great. It's good to get great customer service.
robyn m
Rating:
5.0
Customer did not leave a comment.
JASON S
|
First Impressions
Rating:
5.0
The trailer towed very well. The employees were fast and professional.
Kevin H
Rating:
3.0
The people inside didn’t seem friendly at all. Didn’t greet us or anything and seemed standoffish. Other than that it ran smoothly
Vanessa T
Rating:
5.0
Access hours I put no only because I'm a third-shift worker, so just a personal exception; the establishment was excellent in every other facet otherwise, especially the personnel.
Jerry H
|
Overall Experience
Rating:
5.0
Excellent easy drop off after hours. Instructions were clear once you have the app.
Karen S
Rating:
3.0
When renting out a U-Haul to any customer, can we please check underneath the hood to make sure that everything is good and working and have fluids in it. The U-Haul that I rented yesterday we had no coolant and we left a lot with no coolant. My truck overheated and it got returned late to where it was unsafe to be on the road.
Tatiana M
Rating:
5.0
Went very well! Location was clean inside and out. Easy access in and out. Very helpful people. Made sure I was hooked up correctly and helped me when I returned. No improvements I see.
Jason T
Rating:
4.0
Nothing to complain about here!
RICHARD S
Rating:
5.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
I over packed one box but I would have stuffed it to the brim to avoid breakage I should like to see you recommend tightly packing to others so their fragile items don’t all break and the ladies were super friendly and prof and and my items came a week early so thank you soo soo much!!! I would be happy to write a letter of how happy that made me! Thank you U-Haul!
Ida M
Rating:
5.0
Customer did not leave a comment.
Clarissa J
Rating:
5.0
Every thing is perfect
maria d
Rating:
5.0
Customer did not leave a comment.
Doris K
Rating:
5.0
The location was amazing and so was the gentleman that helped us out wish I could remember his name but hopefully he’s linked to this account. When we picked up the U-Haul we had fast and efficient service through the employee!! However, I would never recommend using the U-Haul app as we have attempted it numerous times in the past 6 to 12 months with no success.
AMANDA S
Rating:
5.0
Staff was very helpful.
Charles M
Rating:
2.0
Had to go to another location. 1st location lock on lock box won’t open.
DANIEL D
Rating:
1.0
Was not allowed to leave my uhaul on thus premise over night which led to getting towed from a public place not good business at all
Jason D
Rating:
5.0
Everyone I was in contact with was great !
David T
Rating:
5.0
Customer did not leave a comment.
Jonathan H
Rating:
5.0
Great folks working here
JOHN D
Rating:
5.0
Customer did not leave a comment.
RAFAEL A
Rating:
5.0
Vary good people
Ayub T
Rating:
5.0
Excellent customer service
RONALD C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN G
Rating:
3.0
Carter has the most exceptional attitude I've encountered, in customer service, in a long time. Austin, too. Rochelle? Not so much. Robert was pleasant, too, after my second visit. Outside of that, U-Haul has been my "go-to" forever! Thank you!
Stacee M
Rating:
5.0
Customer did not leave a comment.
Craig D
|
First Impressions
Rating:
5.0
cargo van rented broke down (broken driver side inner tie rod) but roadside assistance was VERY helpful and ensured i was able to get a replacement vehicle (10' van) and arranged for Uber drive to closer U-Haul location so i did not have to return to original U-Haul place of pickup for replacement unit. Although i lost 2.5 hours of time due to this inconvenience, i did not have to pay additional fees because of roadside assistance and the overtly helpful U-Haul customer service agent!
Craig D
Rating:
2.0
Properly maintain your vehicles. Cup holders wouldn’t hold any drinks. Cargo Door hinges needed to be lubricated so it would roll easy.
david w
Rating:
1.0
I was told when made my reservation that I was alloted 75 mileage and after that I would have to pay so I paid for an extra 10 miles. When I picked no one said nothing and I was on my way. Once I turned in the clerk did that I owed for 89. I was in disbelief and I paid it. I feel like charging mileage the way you do is highway robbery. I will be calling.
Justin F
Rating:
5.0
The floor of the trailer was bowed concave at the axle and the interior walls had mud stains/smear.
Bradley G
Rating:
4.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
Abby L
Rating:
4.0
The employee who checked me in and hooked up the trailer was very friendly and professional. The first trailer had a light out so he had me go to another trailer in the lot which worked fine.
Derek K
Rating:
5.0
Very prompt and efficient! Easy drop off process!
Brook D
Rating:
5.0
Hot coffee and a waiting area would be nice
GREGORY S
Rating:
5.0
Customer did not leave a comment.
Susan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pernell L
Rating:
5.0
Customer did not leave a comment.
Maria M
Rating:
5.0
Your app doesn't work well for me. After trying to use for 30 minutes, chatted for help and advised to use website. There was no instructions to find key. Had to call 800 number for help. It took an hour to pickup my truck.
Catherine W
Rating:
4.0
Everything was good except the truck given to me had a side view mirror that was not properly screwed in, so it fell off while driving, and I had to drive without a side view mirror which is dangerous with how limited the visibility is in the truck.
Ryan M
Rating:
4.0
Customer did not leave a comment.
Robert H
Rating:
5.0
N/a
Kumontez G
Rating:
5.0
Only selected no about access hours convenience because I work third shift, and having the option to slowly store things on my days off (without additional fees) would've been convenient in my very specific scenario.
Jerry H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary L
Rating:
5.0
Extremely courteous and professional. I will brag about this experience to everyone. Thank you.
Gary L
Rating:
5.0
This location is huge and clean. Drop off was super simple.
Taylor P
Rating:
5.0
Customer did not leave a comment.
greg B
Rating:
5.0
I have used this location before and will use them again.
Mac N
Rating:
3.0
Everything went smooth until I went outside to get my vehicle. It wasn’t parked where it was supposed to be. Finally found it after about 10 minutes of looking and it was in the middle of two other trucks. I’ve always had someone come to the vehicle with me to review it. I had to go back in, the guy acted bothered, then got me another truck that I was supposed to have the first go around. We were on a schedule and this experience set us back about 45 minutes.
Maria M
Rating:
5.0
They were friendly and respectful during check out great place will come again
Chris S
Rating:
5.0
Customer did not leave a comment.
Denise L
|
Overall Experience
Rating:
4.0
There were things that could have been handled better or explained better and when there was issue I feel the staff should have stepped in to help resolve the issue. However it may be your policy that they are following which leaves them hand tied. On the whole my storage experience was very good.
Denise L
Rating:
5.0
Customer did not leave a comment.
Marcelino s
Rating:
5.0
Morgan did an outstanding job delivering and picking up the containers. Thank you.
SHAWN L
Rating:
3.0
Had unit on 5th floor. Half the time elevator didn't work
Scheryl A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R
Rating:
5.0
No improvement needed!
Darlene S
Rating:
5.0
Good people. Good equipment. Good service. Not much room for improvement.
ray l
Rating:
5.0
Loved it. They made everything a smooth and easy process.
Cierria A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Saul A
Rating:
5.0
This location always does an awesome job at taking care of their customers. I wish I could say that about the Miami district!
Patrick L
Rating:
4.0
Customer did not leave a comment.
Randy G
Rating:
1.0
(NOTE: I dropped off the rental unit in Lenoir City, TN - NOT in Murfreesboro, TN. This review is for the Lenoir City, TN location.) BE COMPLETELY CERTAIN TO HAVE A DOCUMENTED CONFIRMATION RECORD OF WHEN AND WHERE YOU TURNED IN THE RENTAL UNIT. I rented a trailer from Pensacola, FL to be turned in to a location in Lenoir City, TN. I did just that and received a text message that I turned in the unit. However, the unit was not actually turned in in the system by another person (not by the person with whom I dealt the day the unit was turned in). The unit was then rented out for 7 days and was turned in to the Murfreesboro, TN location. I was charged for these additional 7 days and for turning in the unit to a different location! It took 4 days of phone calls for U-Haul to finally refund me the extra charge.
Rolando C
Rating:
4.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
I had never used a "Box" or "Pod" before so I wasn't sure what to expect. The U-Haul Box service was great. As always everything was nice and clean. The ladies delivering and picking up were awesome. The customer service was great. Definitely recommend!
Anita J
Rating:
5.0
Customer did not leave a comment.
Hannah O
Rating:
5.0
Smooth process and Edgar was very helpful.
Austin P
Rating:
1.0
Filled the uhaul up at the gas station right by the place and still was charged a $30 fee for gas.
Destiny S
Rating:
5.0
Staff was wonderful and accommodating
Thank you!
Julie R
Rating:
3.0
The truck worked but the air conditioner did not and we had to keep the windows down while driving it was so hot.
Jennifer G
Rating:
5.0
Customer did not leave a comment.
Greg R
Rating:
2.0
They charged my credit card a total of 4 times because of their inability to keep track of their trailers. Mine was checked in properly but U-Haul continued to charge me for rental as if never turned in for 2 weeks. Finally after 2 days talking to U Haul and over 60minutes of my time they figured out they had made the mistake.
Billy J
Rating:
5.0
The staff and services were phenomenal
Chaichad A
Rating:
5.0
Even though there was a discrepancy with my rental, everyone was really nice and attentive. The U-Haul personnel staff help to solve the problem. Very professional.
Larita G
|
First Impressions
Rating:
5.0
Please continue to provide the great service you offer to the community.
ALEXIS J
Rating:
5.0
Can’t remember his name but the guy that worked with me is the best!! Keep up the great work!!
CHARLISIA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH C
|
Overall Experience
Rating:
5.0
Very easy and straight forward to get and turn in.
Eddie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie R
|
Online Move In
Rating:
5.0
Really great. I was out in less than 5 minutes.
Cierria A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandy D
|
Overall Experience
Rating:
1.0
I only got the unit to store my sport bike for the winter, unfortunately they do not allow you to store motorcycles with fuel in them! I had to take my business somewhere else.
mike m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael F
|
Overall Experience
Rating:
5.0
All was fantastic experience.
trevor g
|
First Impressions
Rating:
5.0
This place was VERY CLEAN AN WELL LIT UP could use some more parking other than that the employees were very helpful an friendly I will definitely use this place again.
BRYCE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracey R
|
Overall Experience
Rating:
3.0
I was just given a paper and instructed to follow protocol for entry and disarming by a point of a finger. Asked if the gentlemen could show me how to perform the enter and exit procedures, he responded as if he didn’t want to. His body language screamed figure it out on your own. As if that wasn’t enough, when I asked if he could help me locate the storage unit or perhaps give a tour he simply responded “they don’t pay me enough for tours” and proceeded to point to the map and walked off. Poor customer service.
Preston H
|
First Impressions
Rating:
5.0
My only concern is the electronic doors often get stuck
Cedric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
5.0
Check in process very easy, I reserved online and went in next day, very smooth and easy process. Will definitely recommend to anyone who needs a storage facility
Ashley G
|
First Impressions
Rating:
5.0
My initial check-in experience was great. They made it easy to understand on how to access my unit.
Larita G
|
First Impressions
Rating:
5.0
Used the climate controlled area, couldn't ask for nicer storage, staff, etc.
Fred D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany H
|
Overall Experience
Rating:
4.0
My storage unit #1114 was dirty and had some stuff left over from another person - it had little pieces of trash so it wasn’t swept and ready
JONATHAN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrek S
|
Overall Experience
Rating:
3.0
Everything was nice but the unit I paid for wasn't available. I had to go to a different storage and get my money refunded.
Jada H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yulanda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paula w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristina J
|
Online Move In
Rating:
5.0
Awesome location and excellent staff. Kind, professional and knowledgeable answering all questions while guiding the customer. Thank you U Haul.
Joseph H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna T
|
Overall Experience
Rating:
5.0
I had experienced a Great Loss when I came to this U Haul I had just Lost my Beloved Husband suddenly .The staff here were just so supportive and helpful to me always.Polite respectful and kind sometimes I would forget how to check in and out and they always helped me were so patient.I will always be Thankful for all that knew what I was going through. I can't remember all the names of the young ladies and all the young men but Thanks to ..All of you so very much .GOD BLESS YOU ALL
Mrs.Carlino
Margaret C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLADE D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren B
|
First Impressions
Rating:
1.0
I got charged for an extra month when I was moving out on a renewal date
ILIA B
|
Overall Experience
Rating:
5.0
Elevator is slow
David F
|
First Impressions
Rating:
5.0
Wonderful careful help from the person helping with my storage needs. Very impressive security provided for facility.
MARY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ty R
|
Overall Experience
Rating:
5.0
You guys definitely made my travel and arrival smooth for sure. Can’t thank you enough.
Ty R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daniel M
|
Overall Experience
Rating:
5.0
Excellent service…so friendly and helpful from start to finish!!!
We rented the truck in Clearwater and returned it to Murfreesboro. We reserved the storage units in Murfreesboro. The U-Haul staff at both locations made this one of the easiest moving experiences we’ve ever had from start to finish. We were so impressed. Thank you so much!!!
lynn h
|
First Impressions
Rating:
3.0
I would say excellent but there was a pipe leak and damage to some items I had in storage there.
Pascal w
|
Overall Experience
Rating:
5.0
This is the uhaul location that I use frequently. All of the employees are professional and very nice and answer any questions you may have. This location needs to give classes to other businesses in how to treat customers as I’ve never had a bad experience.
Barbara K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorrie K
|
First Impressions
Rating:
5.0
Appreciate the great service!
Hollis C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adam t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
breanna g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherien M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James M
|
Overall Experience
Rating:
5.0
Everything went good and the storage kept our stuff
Becky M
|
Overall Experience
Rating:
5.0
I just wish that you had larger indoor units because your employees are always professional and very nice along with being customer oriented and the building and grounds are very neat, clean. I highly recommend this UHaul location.
Barbara K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda H
|
First Impressions
Rating:
5.0
I drove from Kingsport, TN to Murfreesboro, TN in a U-Haul truck. When I arrived, I heard the wonderful and inviting words from Edgar “We have been waiting for you!” I received awesome service and it’s a clean facility. Many thanks!
Kelsey B
|
First Impressions
Rating:
5.0
Yes I would recommend anybody...the 1st time we came a guy that worked there wasn't helpful but maybe he was new but the 2nd time young lady(Jasmine Angel)and another guy were even better we are from Memphis and yes this is a great location coming from the expressway once again the young lady Jasmine Angel helped us and great Customer Service
Millicent B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYLOR K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Glenn G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRADLEY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samatha N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
angel l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Susan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eddie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
5.0
We needed extra storage while we renovated our house. This worked out great for the items we needed out of the way.
Daniel B
|
Overall Experience
Rating:
2.0
I wanted a larger unit. I had my unit for about a week and wanted to upgrade. I hadn't moved in yet, we were moving this weekend. Called customer service and was inside the office. During my 90min interaction with both, no one thought to mention that if I switched, I'd loose the $125 I already paid. No one mentioned it until they had cancelled the first unit and set up the 2nd. Absolute waste of time, effort and energy. I don't understand why no one would have said something at the beginning. Obviously we didn't upgrade because who has $125 to just throw away
Edith C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharlena F
|
Overall Experience
Rating:
5.0
I was greeted with warm friendly smiles. Everyone was so pleasant. Much needed after a long long long long long long drive. They were so helpful and explained how everything worked, the alarms, how to access the storage unit and the hours. I was originally supposed to turn my truck in at another U-Haul place and they were kind enough to make arrangements for me to turn it in there. The facility was extremely clean. My unit was on the second floor. I was impressed that they had carts for use to assist in moving all of my household goods. Usually moving can be a hassle, however the staff at this U-Haul storage facility made it a breeze and hassle-free.
Lori G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie J
|
Overall Experience
Rating:
4.0
Really hate rate increases but the employees were great. Asked if I wanted them to check my unit when the second floor flooded before I was able to go
Daniel L
|
Overall Experience
Rating:
5.0
Thanks
Mark C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER C
|
Overall Experience
Rating:
5.0
Loved it
Ruth M
|
Overall Experience
Rating:
4.0
Good for storing things!
Qwentin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCUS W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamar K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHELAI C
|
Overall Experience
Rating:
2.0
I have 6 storage units at this location. All were reserved in advance. First time I used this facility 2 units were not available when I went to pay for them. This visit our reserved room was 1/3 way full with the previous owners items. I was told the lock I purchased would be in the unit. If the lock had been in the unit they would have known it wasn’t empty. This is totally unacceptable.
Becky T
|
First Impressions
Rating:
5.0
Easy access. Looking forward to continued success
Denise L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEITH C
|
First Impressions
Rating:
5.0
Everything was great
Evelyn P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corsica P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dwayne m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aldo F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LIZABELLE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roslyn c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quanetta G
|
Overall Experience
Rating:
5.0
The staff were all kind and helpful! :) The reservations online were simple and my check in for everything in-store was so easy!
Heather H
|
First Impressions
Rating:
3.0
All the staff were nice. The issue is that a 5 x 10 unit that has a support column running through it is not actually a 5 x 10 unit. They did however rectify that for me. The other issue is that the rollup doors weren’t working so when I had to unload in the rain, I could not back all the way up and in to the unloading area. This definitely needs to be remedied.
Wesley L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jairo S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HUNTER R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nayriah J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lana T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayrin N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tommy B
|
First Impressions
Rating:
5.0
The workers that work there or helpful
CALISTA K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberely J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bradley P
|
Overall Experience
Rating:
5.0
Keep up your exceptional. It will definitely be my to go for moving to storage.
PHUC T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marian g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melisa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesse A
|
Online Move In
Rating:
5.0
Excellent customer service ‼️‼️‼️
Kausha E
|
Overall Experience
Rating:
5.0
Everything was great until we rented your truck! There was oil all inside the back floor and we had several spells of about falling very dangerous! I went to front desk told them they came seen what was talking about cleaned up but didn’t do any good. We were still sliding in the back trying to put our belongings in there and at one point I had fell and thankfully had bar in there to grab!! They shouldn’t clean with that mess!
william p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alicia P
|
Online Move In
Rating:
4.0
So far, so good!
ALFRED Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie C
|
Overall Experience
Rating:
5.0
I enjoyed using the storage. Everything was great
JAMES P
|
Overall Experience
Rating:
4.0
Broken glass in elevator on floor
STACIE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corsica P
|
First Impressions
Rating:
5.0
Very well kept facility staff is great clean units will recommend
Timmie B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MAKENZIE D
|
First Impressions
Rating:
5.0
.
James K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara Y
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dalton B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Edgar took care of me on the phone and in person. Truck cross-country + car tow + storage unit, all smooth and easy. Helped me adjust my reservation schedule when a winter storm hit mid-trip. Great service and nice facility.
Boone R
|
First Impressions
Rating:
3.0
Although the facility itself was new and modern and the staff was friendly and helpful, there were several issues. The mechanically controlled roll up doors in the loading bay areas were not working, which meant the truck couldn’t be backed in fully and the contents got wet in the rain. Additionally, having a cement pillar in a 5x10 unit makes it substantially more difficult to store large items.
Wesley L
|
First Impressions
Rating:
5.0
During the entire process I received the very best, kindness, professionalism , guidance, and all questions answered. Excellent service. Thank you.
Joseph H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL H
|
Overall Experience
Rating:
5.0
I go to Uhaul for truck rentals, packing supplies, and storage units anytime I need those services. The staff is always friendly, helpful, respectful, knowledgeable. The best company around for storage and truck rentals. They also buy back any unused boxes back so you're not wasting money.
Tara T
|
First Impressions
Rating:
5.0
There was a young lady who cleaned, but she was very helpful, and amazing! I can’t remember her name but she looked like coop from all american!
Madison N
|
First Impressions
Rating:
5.0
Getting set up with a storage unit was so much easier than I thought!
Kimberely J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex M
|
First Impressions
Rating:
3.0
Staff had no idea there were pillars going through multiple storage units. I was given two different units in which a 10 x 10 was advertised, yet there was a large pillar protruding through this so the space is very reduced. I finally was given a third and final storage unit that was a full unit, but your staff should have a better idea as to which is used and reduced. Also, I recommend a price reduction on those units as you are not getting space paid for.
Don N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janice M
|
First Impressions
Rating:
1.0
I never got a call when you sold my belongings or a letter in the mail like the contract said..
James M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zack W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH K
|
Overall Experience
Rating:
5.0
The staff was always helpful never had a problem with my storage space
andrew r
|
Overall Experience
Rating:
5.0
Great experience with all staff members. Everyone was friendly and helpful. Thank you!
Nicholas F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abigail H
|
Overall Experience
Rating:
5.0
Extremely helpful! Manager was very kind!
Cynthia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leonel Z
|
Overall Experience
Rating:
4.0
Outstanding customer service each time I interface the agent. Very professional and courteous, and most important they were well trained and proficient in effective communication. They had the answers and they knew their job. They were effective and efficient with all responds. Thank you for running your business to serve the customer. I was well pleased with the spacious hall ways and elevators, Dollie’s and 4 wheelers made the job easy. Outstanding experience for me.
Deborah G
|
Overall Experience
Rating:
5.0
The lady that took care of us was very helpful. She got us what we needed. And very friendly and got us what we needed.
Becky M
|
First Impressions
Rating:
5.0
I’ve been there many times to buy supplies and rent vehicles and storage for our most recent move. Every time the staff have been kind and helpful and the facility is clean and bright.
Jennifer R
|
First Impressions
Rating:
3.0
It was ok other thank a couple issues. The annoying part about it was only having one extremely slow elevator in the whole building. There was also always a lack of carts and when I asked the people up front. They all just looked at me and never helped.
Robert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth P
|
Overall Experience
Rating:
5.0
Easy access with helpful attendants. Spacious storage and elevator access to and from locker.
Michael T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Will W
|
First Impressions
Rating:
5.0
Was comfortable with leaving my belongings for a year with you and moving 4hours away. Thank you!
Amanda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandi H
|
Overall Experience
Rating:
5.0
N/A
Cortney N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCUS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aquinyel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina S
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Nekelsey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blake J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany S
|
First Impressions
Rating:
5.0
The staff was very nice to me & I appreciate you all 🙏🏽
shelia f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrek S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET B
|
Overall Experience
Rating:
5.0
No waiting. Process was fast and smooth. This business is well lit, has easy access, and the units are immaculate. Highly recommend this place for your storage needs.
Daniel K
|
First Impressions
Rating:
5.0
Staff was always friendly and helpful- facility was clean and I always felt safe. Would definitely recommend
Terri E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
patricia w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caleb D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Madison F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LISA H
|
Overall Experience
Rating:
3.0
There was a zip tie still on the unit, and no lock was left inside the unit. I tried to use the call button on my unit’s floor, but no one answered. Twice. Thankfully, the office was still open. The workers were polite and able to help. The space was clean and tidy, too.
Katy T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CAROLYN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adela B
|
Overall Experience
Rating:
3.0
The storage facility was amazing, but trying to get a truck was very disappointing.
RHONDA H
|
Overall Experience
Rating:
5.0
Awesome experience, Mr. Joshua and Ms. Jasmine were very professional, very knowledgeable and informative, greatly appreciate superb service they rendered to me they both should be recognized for their super performance measures
GREGORY H
|
Overall Experience
Rating:
5.0
Clean, efficient, convenient. Will use again if the need arises.
Paul B
|
Overall Experience
Rating:
5.0
Love the dollies, very easy maneuvering, and the wide elevators made load transport easy as well as limiting the number of trips up and down. Well pleased with the entire process. Excellent customer experience. Well worth the money.
Deborah G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DeAsia B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nathan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eddy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adela B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianne A
|
Overall Experience
Rating:
5.0
Extremely courteous and helpful employees, very clean facility
Nicholas B
|
First Impressions
Rating:
5.0
Every interaction I had with employees at u-haul on Beasie in Murfreesboro was pleasant, the staff was knowledgeable helpful and respectful!! I feel like they went above and beyond what was expected of them with every step of the way from renting a truck to renting a storage unit and move out was fast and simple!!!
Rhonda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelly M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenny M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan W
|
Overall Experience
Rating:
2.0
The whole using a card to check in and check out and using it to open door was annoying and a bit much. Also having the alarm go off because you accidently walked in the wrong "zone" was too much. Lastly having only 1 elevator in a facility that big is crazy!!
DEREK J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurent R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ira O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer d
|
First Impressions
Rating:
5.0
Jasmine and entire staff was incredible. They helped me so much from start to finish I can’t recommend them enough. If I could give them 6 stars I would. Thanks to all!
Jonathan B
|
Overall Experience
Rating:
5.0
The best storage unit experience I have had.
Steven S
|
Overall Experience
Rating:
5.0
The experience was almost seamless
Rita E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angeleen H
|
First Impressions
Rating:
3.0
Initially given a storage unit that had not been cleaned out by previous tenant. Limited uhaul truck parking for unloading, limited number of carts and single elevator made it difficult to move in when several other people are doing the same.
Timothy B
|
First Impressions
Rating:
5.0
Hard working and professional
Thank You
Valerie M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rachel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Parris C
|
First Impressions
Rating:
4.0
overall good experience. would have been nice to know i would have got discounts for paying in advance with auto payments in place. that’s was never mentioned… and thought payments would have gone through smooth as i rent once and a while from uhaul.
i was sick with covid and never say the email after it was to late for this on the next month renewal. i got charged for later payment and was not able
to take advantage of auto payment discount.
Todd G
|
Overall Experience
Rating:
5.0
Thanks!
RILEY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherita M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zuhair A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omari S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ciara B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chanean J
|
First Impressions
Rating:
4.0
Someone told me I could come in and rent a uhaul but didn’t tell me to reserve one so it became I had to rent a bigger uhaul then I needed
Debbie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anquanesha G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
IAN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary S
|
First Impressions
Rating:
5.0
I frequent this specific location because of the employees that work there. Not only are they extremely helpful (every one of them), but they are exceptionally kind and always willing to help… even when not asked. There is a reason I’ve continued to come to this location, and that is because I can always count on someone to be there if need be. If you guys see this, thank you. So much.
Aforementioned location:
1519 Beasie Dr.
Murfreesboro, TN 37128
Dennis P
|
First Impressions
Rating:
5.0
Relocating to TN area for work and there customer service made this a easy move for me. My movers didn’t show up and they worked with me and helped me to make sure I got moved into my storage.
Jonathan W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RILEY S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Azubike O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicholas M
|
Overall Experience
Rating:
5.0
One of the cleanest place to put your belongings they need to drop the temperature in there tho a few nats flying around but I give them five stars
Necole J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alejandro P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Diana C
|
Overall Experience
Rating:
2.0
I’m not sure if your motto is “I DONT HAVE TO HELP YOU!!!” While walking away in front of a paying customer, but I’ll be sure to tell ppl that’s your motto per your employees. Despicable and disgusting.
Thamar D
|
First Impressions
Rating:
5.0
Awesome team and store
Laurent R
|
First Impressions
Rating:
4.0
No problem with storage did have a problem with truck rental
Allan D
|
First Impressions
Rating:
5.0
Everything was very quick, easy-to-use and very convenient. I really appreciate how clean and secure the place is.
Jaime H
|
First Impressions
Rating:
5.0
I've had no problems with storage since I've had unit. Unit was clean. Service from staff was very knowable and friendly.
CYNTHIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erik W
|
First Impressions
Rating:
5.0
Staff was very helpful. Showed me how to use alarm system.
Roger J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HUNTER G
|
First Impressions
Rating:
5.0
Joshua Garcia was really patient, understanding and a great customer service with a lot of u-haul knowledge.
He was kind, considerate and funny.
Keep up the great work!
VICKIE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas T
|
Overall Experience
Rating:
3.0
The only thing I didn’t like , it was very hard to get someone at the location on the phone.
chartrice j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AUSTIN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda J
|
First Impressions
Rating:
4.0
I had a few troubles with my unit, Andrew helped me out greatly and I was able to move all my things in and turn in my uhaul in time.
KYSHIRA S
|
First Impressions
Rating:
3.0
There was only one person that I had a terrible experience with and I do not know her name but it was a girl that was helping me out initially. She had an attitude the entire time, walked off with an attitude and everything, which I feel you shouldn’t have that kind of attitude period specially dealing with people who are already going through a overwhelming time of moving and relocating the last thing they need is a bad attitude customer rep. The others however were super nice and helped me out a ton, I believe he was a manager I decided to talk to him about exactly what I needed because the previous rep was soooo rude I no longer wanted to deal with her. And he helped me out and it was super easy and quick.
TOLANDA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ira O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
beverly P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachelle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mike F
|
First Impressions
Rating:
5.0
Great workers!
Grover F
|
First Impressions
Rating:
5.0
I just wish the uhaul storage was all day access then just until 10pm when you have access to your unit. If that was Change that would be great. Other than that no complaints. Thanks!
Nekelsey S
|
First Impressions
Rating:
5.0
The Customer service was the best part.
Agustin T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY E
|
First Impressions
Rating:
5.0
We move often for work and although we generally hire a moving company for the main household items, we’ve needed something extra each time - an enclosed trailer, a storage unit, etc… uhaul is always our go-to solution and we’re never disappointed.
Rob L
|
Overall Experience
Rating:
5.0
Very friendly service, our only issue was that there was a big pillar in our unit, and they switched us out to a new one. Very helpful, quick to do what we needed. Would recommend and use again.
Jennifer C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
5.0
Super helpful people and clean facility, got a little confused by the card readers (even though they explained to me when I rented). People we super nice and helpful in any way they could be!
I have to say far better than I expected from uhaul!
would definitely recommend!
Glad to see things going in the right direction!
-R
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHEILA G
|
First Impressions
Rating:
4.0
My only complaints were that my unit was super dark, (no lights directly above) and that the hallway smelled like cat litter….likely from someone’s unit & not the staff’s fault. Incredibly friendly staff, especially the lady at the front with green or blue hair. Reasonably priced. Would definitely recommend this place to family and friends.
Elizabeth P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bill T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANAVIEA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quanetta G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andy L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula F
|
First Impressions
Rating:
5.0
Management and staff were friendly and helpful
PETER S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHANAVIEA J
|
First Impressions
Rating:
5.0
The email regarding accessing my unit could be more clear. I accidentally set off the alarm and had to get a key card from the front desk
Jerimiah S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
5.0
This was a great place for storage. Great customer service
Victor D
|
Overall Experience
Rating:
5.0
This was definitely one of my best experiences with u-haul . Thank you so very much!
MELISSA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andy L
|
First Impressions
Rating:
5.0
Great experience!
mary m
|
First Impressions
Rating:
5.0
Although a great facility, I did have one issue initially. I had a specific unit which they said I could reserve on the first floor (did this about a week or so ahead of the actual time needed for move-in). When I went to pay for and secure the unit...they had rented it and said they could not actually hold or "reserve" a specific unit location or type requested. In the end I got a good unit, just on the third floor.
dwight g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marala C
|
First Impressions
Rating:
5.0
Very friendly and professional. The facility is the best I have seen.
Jerry P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan R
|
Overall Experience
Rating:
2.0
They don't have enough equipment for moving furniture to any floor
Manuel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan F
|
First Impressions
Rating:
5.0
I had a great experience with this facility. Price was good. Unit was good. Service was great.
David A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Frederick F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maegan E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kimberly m
|
Overall Experience
Rating:
5.0
Very pleased and would highly recommend
Kimberly G
|
Online Move In
Rating:
5.0
Great experience.
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latasha p
|
Overall Experience
Rating:
1.0
Absolutely the worst customer experience I have ever had. The person who was hired to work the counter should be fired. The security card I was given did not work, it set off the alarm for the entire building. I sat there for 10 minutes with the building alarm screaming aloud and could not get ahold of anyone to help me. I left with my stuff and never even got to move in.
Michael C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sacoya B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bianca C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne C
|
First Impressions
Rating:
5.0
I would recommend this facility to anyone!! Great service and very clean!!
TAMMI C
|
Overall Experience
Rating:
5.0
Stephanie helped us with solutions to our move and how to save money. We appreciated her quick responses to any questions.
Nikki J
|
Overall Experience
Rating:
5.0
Was very helpful to be able to use the carts to transport my things to my unit. It made it to were I was able to take all of my load in one load! I am very pleased with the climate controlled unit I got for my belongings. I like that I don't have to constantly worry if someone is going to be able to break in and take my things. Very secure.
Amanda J
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
UNIKA F
|
First Impressions
Rating:
5.0
Thank you at U Haul very much - so glad that you were there for me to store my furniture in my move to Hawaii … It’s in its way now to the big island - thanks again :)
JOHN K
|
Overall Experience
Rating:
5.0
The lady who helped me was amazing. Very detailed and very sweet. Even after I set an alarm off because I forgot to swipe my card. I will recommend this facility to everyone I know!
ROBERT S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LARRY R
|
First Impressions
Rating:
5.0
Your Manager directly caused me to spend years as a u-haul customer. Your company should recognize quality professionalism in Ms. Clarke. Your telephone contact system is difficult to navigate and spending hours waiting was exhausting. I, personally, have utilized your company in three states in many different avenues. Please note that the staff at the new 5 story facility in Murfreesboro excelled in every way. This is the direct result of a good manager. Thank you.
Diana B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trent S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fred D
|
Overall Experience
Rating:
5.0
Transferred my belongings from a U pod to a storage unit because I was paying California prices for them to be in Tennessee
Dave H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fred D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Giny M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
selene d
|
First Impressions
Rating:
5.0
Great staff.
michael g
|
First Impressions
Rating:
4.0
Move out date was 11/30, not 12/1.
Amy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel C
|
First Impressions
Rating:
5.0
Cole was great!
Patricia O
|
First Impressions
Rating:
5.0
Thank you. It worked out just great. I am now in my new house. I would highly recommend your trucking, hauling and storage facilities.
Nova B
|
Overall Experience
Rating:
5.0
The team and facility were amazing! Very friendly and helpful. I was nervous about the entire process but it was so smooth because of their efficiency!
I would highly recommend them!
Pamela D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAMES P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kenneth C
|
First Impressions
Rating:
2.0
They had my information wrong in the system they did not take my information when I transfer over to a new store which cars one of my colleague I mean to have an argument about her name being used and I got fired from my job because of it
MARCIA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel C
|
First Impressions
Rating:
5.0
THIS PLACE IS GREAT.
Terry H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Extremely helpful employee who helped us rent the units we need.
LYNN V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
1.0
The only negative but also a huge one is there is not enough elevators at this facility. We had to wait in line several times just to get to our storage unit. Very inconvenient if you are carrying heavy items. We had to try to go to the facility during off times so it wasn’t as busy. The layout was not planned correctly. The original employee who signed me up made some mistakes. Spelled my name wrong, didn’t set up auto draft correctly, and had me down for the wrong storage number. The employees who corrected it were nice and helpful but the initial employee was not a good experience.
malory v
|
Overall Experience
Rating:
5.0
Stephanie is a pleasure to work with.
Double T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Claretha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon s
|
First Impressions
Rating:
5.0
Everyone has been so helpful and kind. Thank you!
Gina W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KRISTOPHER S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris C
|
First Impressions
Rating:
5.0
They are the best I've ever been too.The place is clean and the staff is courteous and friendly!I will definitely use them again!
Sherman D
|
First Impressions
Rating:
3.0
Overall, the quality of my unit was great; however, I was unaware that my unit (#1000) would have humidity issues. Multiple bedding items (stores in containers) had to be thrown away due to mold. When I rented the unit I did not think mold would be an issue, but come to find it did. If I did it all over again, I would want to be briefed that mold is a potential issue so that I could plan more accordingly.
Sam M
|
Overall Experience
Rating:
5.0
Good staff
JAMES H
|
First Impressions
Rating:
4.0
Floor three did smell like garbage upon getting off the elevator. May want to check that out. Staff was lovely!
Atha W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serriaha T
|
Online Move In
Rating:
5.0
The representative in Murfreesboro TN was great he made my transition smooth and he was very polite. We need more people like him behind the counter.
Diane K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan R
|
First Impressions
Rating:
5.0
Everyone I interacted with was helpful and friendly. The supplied lock made one less thing I had to worry about! I was able to use the provided carts to easily move my boxes into and out of my unit. The temperature was always within the designated range. The facility was always clean (including the bathrooms). My move was very stressful. It was a blessing to have one part that was consistent and positive. Thank you!