Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

7760 comentarios

1420 NE Memorial Blvd   Murfreesboro, TN 37129
(@ Clark)

(615) 896-9018

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(615) 896-9018

1420 NE Memorial Blvd
Murfreesboro, TN 37129
(@ Clark)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Marsha S. 
Clasificación:
5.0

Everything went well . Thank you

Latricia M. 
Clasificación:
5.0

The staff was very helpful.

Catherine P. 
Clasificación:
5.0

Our truck didn't have a ramp which kind of negated the appliance dolly we rented.

DANIEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RALEIGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

They had everything under control from pick up to drop off, as of now I don't see any improvement necessary

HOLLIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Ray L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

Everything was great

Jamie C. 
Clasificación:
5.0

The employees make renting enjoyable! Best Uhaul around!

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYMEE W. 
Clasificación:
5.0

First time having to use U-haul for a move everything was smooth and easy. No complaints here, will definitely do business again with this location!

Jerica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

The process was very easy and efficient even on a holiday. Nice job!

JEFFREY T. 
Clasificación:
5.0

Great customer service! They even apologized for all the problems we had endured coming from SC.

Marty M. 
Clasificación:
5.0

Customer service guy was delightful

TAYLOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN J. 
Clasificación:
5.0

Nothing. Great service! Thank you.

phil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

Always a great experience ! Very professional and courteous !

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
3.0

The trailer had not been cleaned but was cleaned before I returned it. I did not get the size trailer I needed. Said I could not have one of the 12" trailers that was on the lot because I was dropping off at a different location. People take equipment one way all the time, not sure why I was was the exception to the rule this time. Personnel were friendly, just not accommodating with their equipment.

Chester M. 
Clasificación:
5.0

Nothing. I had a already did everything online, so when I got there, I was in and out so fast. I will always use U-Haul for my next moving experience.

Alisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIPPA M. 
Clasificación:
2.0

Answer the phone n not open at 10am the be gone by 11am for I waited 30 min before I left.

DUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

April B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
1.0

First, I am a big fan of UHaul but this pickup that I rented was filthy when i picked it up (inside and out). When I asked why it was so dirty, the response was that we only wash them every Thursday. NOTE: When I went into the location masks were required due to Covid, which I appreciate....I had mine on. But the vehicle I rented was clearly not sanitized inside so it seems odd that you would ensure safety of your customers in the facility but not in the vehicle. Disappointed for sure in this experience and this location

Ross M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan W. 
Clasificación:
1.0

Charging an after hours fee to drop off a key is rediculous.

Jordan L. 
Clasificación:
5.0

We ended up not being able to buy the house in Kentucky so we were stuck in Murfreesboro. The gentleman at the counter was in need of a 26ft truck and that's what we had, so instead of charging us a wrong destination fee, he actually refunded us the difference. Uhaul may have given us some difficulties but we will lalwags come back because the customer service is amazing!

Emily C. 
Clasificación:
4.0

The only thing is that I couldn't log in to check my trailer back in online. I hope that they call me so I can share this information 615-596-0983

KERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

I only needed to go about 10 miles really quickly, and Kayla *I believe that's her name, pretty red hair* didn't have anything but pulled some strings to make it work for me! I was extremely grateful!

LAMESHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip P. 
Clasificación:
2.0

Staff were very welcoming but making fun of each other for their level of uncleanliness.

Joshua A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

Cheaper rates

Emily H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbas A. 
Clasificación:
1.0

stocky young man with red hair/beard was EXTREMELY rude!!

LAURENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C. 
Clasificación:
4.0

Equipment was clean, but it was apparent the truck was going to need a lot of work soon.

Darren L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY V. 
Clasificación:
3.0

The truck I received had 171k miles, lots of body damage, leaky box that ran in the window of driver door if it was cracked even. Truck was not firing on all cylinders and even with only about 1/3 of the trucks weight capacity it couldn't pull 50 up a small hill on the interstate. After 55mph it bounced and shook so badly we had to keep pulling off the road just to rest my hands and arms for the vibration

OWEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

Love the drop box.

Tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

Very professional and quality service experience

Harry F. 
Clasificación:
5.0

Friendly service and fair.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Antonio B.  |  Online Move In 
Clasificación:
1.0

The staff was AWFUL. Absolutely zero customer service. Every employee had a terrible attitude. I waited in the store alone for 10+ minutes before anyone showed up & then the first thing that was said to me was “what do you need?” I had a reservation & the truck that I reserved was not available. I will NEVER give my money to this location (or any other) ever again. I really hope someone reads this and reaches out to me. Overall bad experience.

Kelvin L. 
Clasificación:
5.0

We were very impressed with the efficiency, hospitality, and friendly atmosphere at the location and on the phone.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELL J. 
Clasificación:
5.0

The workers were quick and explained everything very clearly and got me in and out in no time.

MCKENZIE B. 
Clasificación:
2.0

I drove only 5 miles... When I topped off the tank, it took 3 gallons... At current prices, that was almost $8... That comes to .6 miles per gallon or $2.66 per mile... While this is not a great amount of money to some, as a retired Sr. Citizen on a fixed income, small amounts add up and make or break my budget... I also had difficulty in getting a trailer hitch at this location months ago and had to seek another establishment for installation... In the future, I will only consider UHaul if no other avenues are available...

JOHN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

Only suggestion is to place the address of the uhaul location on the outside for the building window so it can be snapshot to upload as a replacement for” sharing your location “. I had trouble with that on my phone so it wouldn't let me complete the process via the internet.

Brandon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio T. 
Clasificación:
5.0

Excelente

Eric R. 
Clasificación:
5.0

Everything went well during rental and return of the vehicle. Currently just waiting on adjustment for the pending payment on credit card. Went 10 miles less then estimated.

MICHELLE D. 
Clasificación:
5.0

Employees were very helpful and friendly. Helped me in every way possible.

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Monica L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

The last minute need of a truck and it was provided. Clean well run truck and provided what we needed. Thank you UHaul for a great experience.

KEVIN B. 
Clasificación:
5.0

Staff was friendly and very helpful

Donald Y. 
Clasificación:
4.0

I want to say this location was good, but the process to return a trailer after hours was a huge frustration and time wasting. I returned the trailer at approx 9:20 pm and wasn't able to successfully use your website for return. It continued to say unable to find location. I called Cust service and waited on hold for over 25 minutes. I then finally emailed some pics to a Cust service rep. She said there is no way for me to see if they arrived until after I hung up so I called back and waited about 18 min for next rep and they confirmed pics were received and I didn't have to pay the extra $20 for not using the website to correctly drop off trailer. Here's my thoughts, why in the world would I need to pay you to bring back your trailer early after trying diligently to use your system to return. This experience makes me want to go to Home Depot or Sunbelt to rent my trailers from now on. Daniel Thompson

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAWANDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel S. 
Clasificación:
5.0

It was a super easy process.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte B.  |  Overall Experience 
Clasificación:
1.0

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Taira C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlee H.  |  Overall Experience 
Clasificación:
5.0

Being able to go to a storeage Facility at any time would be convenient for me

Tenisha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H.  |  First Impressions 
Clasificación:
3.0

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

George M.  |  Overall Experience 
Clasificación:
2.0

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service

Lashonda C.  |  Overall Experience 
Clasificación:
4.0

They are thorough and the facility is clean: from the front office tho the storage lockers.

Andrea K.  |  Overall Experience 
Clasificación:
4.0

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

Andrea K.  |  Overall Experience 
Clasificación:
5.0

Everyone was wonderful and very helpful with my move to murfreesboro.

CYNTHIA M.  |  First Impressions 
Clasificación:
2.0

Female with the colored hair needs some coaching on people skills.

GERRAN W.  |  Overall Experience 
Clasificación:
5.0

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

Constance C.  |  Overall Experience 
Clasificación:
5.0

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

sandra f.  |  First Impressions 
Clasificación:
5.0

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Joseph E. G.  |  Overall Experience 
Clasificación:
5.0

When we didn't have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Angela T.  |  Overall Experience 
Clasificación:
2.0

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Joseph E. G.  |  First Impressions 
Clasificación:
5.0

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

Daniel D.  |  First Impressions 
Clasificación:
4.0

Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

fay c.  |  Overall Experience 
Clasificación:
5.0

Very good service. Very secure storage area. Very helpful employees.

michelle g. | Reservación
Clasificación:
5.0

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

Denise J. | Reservación
Clasificación:
1.0

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.

bRIANNA r.  |  Overall Experience 
Clasificación:
2.0

I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.

TENIA B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba