Customer Reviews for U-Haul Moving & Storage of Mountainbrook

1,841 comentarios

3195 Hwy 280   Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

(205) 262-9115

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 262-9115

3195 Hwy 280
Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyree A. 
Clasificación:
5.0

This was the easiest fastest transaction I have ever experienced in renting a vehicle. Also the agent I first talked to would not give up until she found me a vehicle at the time I needed it. ¡Gracias!

JOANIE A. 
Clasificación:
5.0

ND

Myron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H.  |  First Impressions 
Clasificación:
4.0

Excellent service! Thank you.

Raoul J. 
Clasificación:
5.0

My service rep Jocelyn was awesome. She was a new trainee but was knowledgeable and professional.

Lashonia W. 
Clasificación:
5.0

I had booked a U-Haul two times and neither one came across. I even showed up for one for someone to tell me, we don't have your U-Haul available. I am so disappointed with the run around I received from both agent. I will NOT recommend U-Haul to no one especially from the experience I received. It was like a night mire. I had to book a U-Haul myself and that's when I got result. You should honor your request.

Mary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
4.0

A convenient and well run facility, except for one mix-up in billing.

RON D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff J. 
Clasificación:
5.0

Geat Management Team! Great customer service!

GREGORY C.  |  First Impressions 
Clasificación:
5.0

Holly is the BEST!!!

Dwight U. 
Clasificación:
3.0

I ordered furniture pads and none were available. They didn't even offer to give me pads for free that were there for sale. Not very customer service oriented. No solution offered for not having furniture pads available. Only asked me if I would like to cancel the truck. Very disappointing.

SCOTT B. 
Clasificación:
3.0

Too much play in the steering wheel of the rented vehicle and it rode very rough. Should assure that maintenance is performed on the vehicles. Must say that the customer service was very good!

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLESSING S. 
Clasificación:
3.0

The front counter lady was nice. But not knowledgeable about the sizes of storage units.

CHRISTOPHER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey P.  |  Overall Experience 
Clasificación:
5.0

Friendly staff member

Joseph C. 
Clasificación:
1.0

They gave me a smaller unit than I reserved. The associate was not knowledgeable at all when i asked questions. The only thing she did that was helpful was get me another unit on top of my other one and no charge because of the mess up.

CHRISTOPHER C. 
Clasificación:
5.0

They did a good job

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren N. 
Clasificación:
2.0

I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!

Angie N.  |  Overall Experience 
Clasificación:
5.0

Your customer service at this location was phenomenal! The agent even helped my husband's brother get assistance at another U-Haul location. Very impressed with the smooth and easy rental experience. Will DEFINITELY recommend to others and will use this location again when needed. A++

Paul G. 
Clasificación:
5.0

Holly was amazing

Thomes S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan U. 
Clasificación:
5.0

Minus ant nest I'm crack on our storage entry all good

Doyle C.  |  First Impressions 
Clasificación:
5.0

Super friendly lady, happy to help me rent a storage unit, first was too small so she helped me with another one. She also helped me change my truck drop off from another place.

Doyle C. 
Clasificación:
2.0

Facility was understaffed. Had to return to the store two hours after I dropped the truck off to get my receipt

Mark L. 
Clasificación:
4.0

Front Desk personnel not very friendly. Did not smile and was hard to understand. While proficient, she made me leave thinking I was inconveniencing her.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CECIL I. 
Clasificación:
5.0

Best customer service at this Mountain Brook location. I used them twice on a week and they were very helpful!

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith B.  |  Overall Experience 
Clasificación:
3.0

The gate would never open and the app didn't work. The app seemed pointless.

Chloe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dezmond T. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY M. 
Clasificación:
5.0

Always a good experience

Mark J. 
Clasificación:
5.0

Great service, reservation on time as expected , easy pick up and drop off even after business hours

john B. 
Clasificación:
5.0

None @ this time.

Elisha J. 
Clasificación:
2.0

The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..

Shaina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly B. 
Clasificación:
5.0

Great customer service!

Jacob R. 
Clasificación:
5.0

Nothing other than having a second staff member

ALEC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELODY D. 
Clasificación:
5.0

Holly was very helpful and pleasant to work with!

Melody D.  |  First Impressions 
Clasificación:
5.0

Polly was extremely helpful and saved us a lot of time by locating a second truck. I definitely give her a 5 star rating!

clarence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
2.0

Customer service could have been more friendlier, especially when I returned the truck. I had reserved a piece of equipment online (along with the truck) and it showed it was available. When I picked up the truck, I was told it was not available.

JASON B. 
Clasificación:
5.0

Holly was extremely helpful and courteous

richard g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jackie y.  |  Overall Experience 
Clasificación:
5.0

The girl helping me was very friendly and helpful. She made a stressful evening much easier.

Kayla H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dakota F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

Everything was great l

Jamie S. 
Clasificación:
5.0

I don't know of a single thing you can improve. My rental and return were both quick & easy! Both of the U-Haul employees I dealt with today were great! Super friendly, super helpful and super efficient. Please give them both a big raise! :-)

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan c.  |  Overall Experience 
Clasificación:
2.0

The customer service rep was sharp and unwelcoming and not kind during this transaction. Did not feel like I was treated as a customer, more like a bother. I reserved a 26Ft truck and was given a 20ft truck. Very disappointed.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
1.0

The lady at the front desk is completely rude for no reason. When I returned the uhaul she gave me the nastiest attitude. This is most definitely my last time using this location.

Jeremy T. 
Clasificación:
5.0

The manager Holly was extremely knowledgeable helpful, kind and professional.

Eugene R.  |  First Impressions 
Clasificación:
5.0

Great experience

CHARLES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie G. 
Clasificación:
5.0

Very nice owner/manager. Whole process was easy breezy!

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONCETTA G. 
Clasificación:
3.0

They allowed us to pick up our vehicle early which was helpful. However, the main gate was broken so we had to go through a back gate to get the truck out and return it. The gate opened and closed so quickly that it was impossible for one person to get the truck out on your own because you had to get out of the truck to enter the gate code and then get back into the truck. By the time you were back in the gate had already closed. An employee should have been bringing the trucks around to the main parking area rather than making customers do it.

Walter R. 
Clasificación:
5.0

The associate was kind and courteous.

Isaac L.  |  First Impressions 
Clasificación:
5.0

I needed a last minute truck and was taken care professionally and friendly. Would recommend this location to anyone needing a moving vehicle.

Jess R. 
Clasificación:
3.0

It's a nice, clean location. But nothing extra special about it. It's just your good ol average/standard storage unit

Andrew G.  |  Overall Experience 
Clasificación:
3.0

Inform people more about the cost. I was charged way more money than I thought I was going to be. No one informed me either before charging my card a second time.

Melodey P. 
Clasificación:
1.0

So many damn hidden charges, I will unlikely ever use your service again. I hope anyone reading this review understands that when they quote you at $34, they actually mean $150.

LEVI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T. 
Clasificación:
3.0

El cliente no dejó un comentario.

WOODSON H. 
Clasificación:
5.0

Truck was clean and had a filly tank of gas! Helpful staff

Samuel F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPH C. 
Clasificación:
5.0

Excelente

CONCETTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDRA J.  |  First Impressions 
Clasificación:
5.0

Holly was amazing! So friendly snd helpful!

Meredith B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDDY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kurt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

Nothing. The person that helped me could not have been friendlier and easy to work with.

ROBERT H. 
Clasificación:
4.0

All fine; van reasonably clean and attendant not enthusiastic but did her job ok.

DAVID U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

forrest I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christiaan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christiaan M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
2.0

Overcharged and will be in dispute

JOY P. 
Clasificación:
4.0

The lady working the store was extremely rude. We did a mobile pickup to avoid any face to face contact, put our pickup file at 5 and got there about 5:45 and it wasn't ready. She had an attitude about it like it was our fault the van was supposed to be ready 45 minutes prior and wasn't.

Shaun M. 
Clasificación:
4.0

Looking for my receipt

Alexander M. 
Clasificación:
3.0

Send correct receipt. I was sent a final receipt and charged more than I was told without reason.

Cedric P. 
Clasificación:
5.0

Friendly professional staff

Robert C. 
Clasificación:
5.0

keep doing what you are doing Equipment ready as promised, clean facility courteous service

Robert G. 
Clasificación:
5.0

I believe Holly was my General Manager. She was wonderful very customer oriented and pleasant.

JULIUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sondra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lezabriel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Van floors were dirty, trash in the cargo area along with 2 gallon jugs of distilled water. Several dents and scratches on the outside of the van which reflects a total lack of being responsible and respect for other people's property. A shame it has been abused.

JILL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANAJULIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D.  |  First Impressions 
Clasificación:
5.0

Very easy process. The general manager was very helpful.

Bonnie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
4.0

Please let customer know if some of the accessories are not available ahead. Also please let customer knows surcharge policy if equipment is checked out early and return a few minutes late. Thanks.

Jahangir A. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quenton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that's any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Donah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BnR company R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff E.  |  First Impressions 
Clasificación:
5.0

The reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.

Alexandra D.  |  First Impressions 
Clasificación:
5.0

The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

carla m.  |  First Impressions 
Clasificación:
5.0

Manager very professional. Great employee. Need to keep her for sure.

Raymond G. | Reservación
Clasificación:
4.0

Good service but Slow service! Person behind desk had no help with a line of four people.

Greg H. | Reservación
No se han enviado comentarios para esta ubicación.

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