Customer Reviews for U-Haul Moving & Storage of Morningside

3,074 reviews

1501 E McGalliard Rd   Muncie, IN 47303

(765) 212-3314

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 212-3314

1501 E McGalliard Rd
Muncie, IN 47303

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Zach White 
Rating:
4.0

Customer did not leave a comment.

Brian Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey taylor 
Rating:
2.0

When I arrived at the store, a day earlier than needed, I approached the counter to let the lady know I was turning in a truck. She asked if I needed a receipt or just have it emailed. I stated I needed a receipt due to not having internet access yet since we just moved here. She got up and l went outside and my wife was out there waiting for me and noticed when she walked out that she looked up in the air and rolled her eyes and made a nasty face as if it was a problem to go out there and check the vehicle over. There were no others in the store to wait on so wasn't sure the issue. Then after about 10-12 minutes, I went outside to see what was taking so long and she was just sitting in the front cab. My wife stated she was watching her and she never walked around the vehicle, never opened the back end to see if it was clean and it took me walking out there in order for her to come back in and give me a receipt that was already printed out. Very poor customer service with this lady and will not use this location again. Might not even use Uhaul and I never had these issues with Penske rental in the past.

MARK HAMILTON 
Rating:
1.0

Rented cargo van on Sunday and was supposed to have storage that day too..it didn't work out that way so I lost a day rental on van before I got storage unit... Now not enough time to get everything in storage that needs to be moved there.. last time I had no problems but this time I've had nothing but issues ..

Jennifer Masters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Cavett 
Rating:
5.0

Everything went very smoothly. Thanks

randy janney 
Rating:
5.0

Very friendly and polite!! Will use them again in the future.

Jeff Wills 
Rating:
5.0

Customer did not leave a comment.

April Lemen 
Rating:
5.0

This U-Haul location went above and beyond to help me. Bell, the representative that assisted me, deserves a raise and a promotion. I couldn't recommend her more highly as a representative for your company. She is a stellar employee and is deserving of the highest praise. Thank-you so much for everything, and especially to Bell. Take care.

Maria Lisette 
Rating:
5.0

The lady that help me was also helpful and knew what she was doing. Good job.

David cheesman 
Rating:
5.0

Customer did not leave a comment.

David Risley 
Rating:
5.0

Only thing I have to say that would need improvement is why does it cost double to pick up at one place and take to another? My rental was a vehicle trailer that i rented to pick up my daughter's car in Indianapolis. Instead of picking a vehicle trailer up in Indy and bring to Muncie, I had to haul one from Muncie, empty, to Indianapolis and back. Overall, U-Haul had what I needed when I needed it. Thank You.

Cecil Curtis 
Rating:
5.0

Customer did not leave a comment.

ariah feaster  |  First Impressions 
Rating:
5.0

Nothing.

Tanis Lott 
Rating:
5.0

Easy, efficient service

Ron Cavett 
Rating:
3.0

The UHAUL barely had enough fuel to get to the gas station, the cab wasn't clean

Clayton Heesacker 
Rating:
5.0

Very friendly and great customer service.

James Bauman 
Rating:
5.0

Customer did not leave a comment.

Ron Cavett 
Rating:
2.0

Customer did not leave a comment.

Jia He 
Rating:
5.0

Had difficulty starting vehicle. Check engine light was on intermittently. Trailer light was on even though no trailer was attached. Staff was great!!!!

Gay Barrett 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DECHICCHIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Jett 
Rating:
5.0

I didn't have any problems, lady at desk was helpful and I was on my way, lots of equipment and space at this location.

Bruce Tiller 
Rating:
4.0

I was upset to see that I was charged for an additional 12 miles on the one way drop off. I had to take a unit from a secondary starting point due to unit availability. The distance traveled from this pick up location to the originally requested pick up location accounted for the additional charge. I was not aware of a limited number of miles available for the one way drop off. More questions will be asked before my next rental.

Louis Lenne 
Rating:
5.0

Customer did not leave a comment.

Donna Wells  |  Overall Experience 
Rating:
4.0

I have rented from this location several times with no issues. I scheduled my pickup time a few days in advance which allowed ample time to prepare for pickup. When I arrived, I had to go out to the lot to get the truck and load the moving dolly into the back myself; the dolly should have been loaded in the back and the truck ready when I arrived. I am not sure if this was the result of a policy/procedure change or if it was the person working that morning. Either way it was not the type of customer service I expect and have always received previously from this location.

Dana McKinney 
Rating:
5.0

Customer did not leave a comment.

Debra Somerford 
Rating:
5.0

Customer did not leave a comment.

kliklok mallory 
Rating:
5.0

Service and equipment was great!

Austin Bates 
Rating:
5.0

Service is good highly recommended

Brian Paro 
Rating:
4.0

I would have put excellent except when I was getting my things out of the unit, I had came in through one of the garage doors and an employee came and complained about the door being open. He said something about a different individual hitting it and that it was out of order and the other garage door wouldn’t open for me to be able to get my stuff out easily.

Shirley Drury  |  Overall Experience 
Rating:
5.0

The app was very cumbersome to use for check-in. Took a long time and had to call twice to confirm.

Rick Hunt 
Rating:
5.0

Customer did not leave a comment.

patrick thomas 
Rating:
5.0

Customer did not leave a comment.

TRAVIS HARDIN 
Rating:
5.0

I've never been to such a large Uhaul store before. Literally anything you could need for moving is there. Great location- easy in easy out.

Michael McKean 
Rating:
5.0

I had excellent service from pickup to drop-off. Great location!

William Decker 
Rating:
5.0

Customer did not leave a comment.

rex phelps 
Rating:
5.0

Customer did not leave a comment.

Samantha Rhoades  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

Matthew Sands 
Rating:
4.0

Look at your pricing/policies for trailers. An open trailer should not cost $350 for a one way trip. I also should not be required to rent it for four days at that cost. If I only need it two days, why do I have to pay for four days? Two days would be half the cost. Seems like slight scam.

Kimberly Edwards 
Rating:
5.0

Customer did not leave a comment.

Derek Parsons 
Rating:
5.0

Very nice staff and they came out to me , I didn’t even have to go inside.

Elizabeth Schmitz 
Rating:
5.0

Customer did not leave a comment.

Juan Cano 
Rating:
5.0

Customer did not leave a comment.

Charles Wheat Jr  |  Overall Experience 
Rating:
5.0

Nothing

patrick kennedy 
Rating:
5.0

Customer did not leave a comment.

Todd Kearns 
Rating:
5.0

Customer did not leave a comment.

Charles Wheat Jr  |  First Impressions 
Rating:
5.0

Very impressive location. Excellent system.

Brett Hamrick 
Rating:
5.0

The staff member I worked with (Isabella) was extremely helpful and professional. I will use this location when I need to rent a trailer or truck. Perfect experience!

Jeffrey Fleming 
Rating:
5.0

Customer did not leave a comment.

Davon Holdren 
Rating:
2.0

Was fine with most of it until there were cockroaches on the carts and a bedframe covered in bed bugs and you guys say it's pest free I really pray I don't get any bugs from your storage I told the staff and they acted like no biggie and let the bedframe and stuff stay covered in bugs it's disgusting and paying that kind of money y'all should be way more clean and make sure your customers don't leave with bugs bc you don't really offer much protection for that it's like false advertising when you say pest free and there are pest I took pictures and everything bc I was so thrown off and grossed out by it

Gary Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Winningham 
Rating:
4.0

Customer did not leave a comment.

Lynn Long 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LAND 
Rating:
5.0

Customer did not leave a comment.

Ashley Lykins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Ball 
Rating:
5.0

Customer did not leave a comment.

Brena Berardicelli  |  First Impressions 
Rating:
5.0

Isabella and the other attendant that helped me were excellent. They should get a raise. Thank you.

John Ashaman 
Rating:
4.0

Be clean on timeframe. I rented at 4pm and when I check it in after hours approximately 11pm it charged me for 2 days??

JANICE HASSETT 
Rating:
5.0

Customer did not leave a comment.

Ralph Swaney 
Rating:
5.0

Muncie IN has the nicest staff, The store is kept very clean and the customer service is 5 star!

Scott Carey 
Rating:
5.0

Easy to reserve and pickup trailer

Michael Pickering 
Rating:
5.0

The woman that helped me was wonderful!

Connor Pannell 
Rating:
4.0

Customer did not leave a comment.

LAURA BRANT 
Rating:
5.0

Staff friendly and very helpful.

CHARLES HARRIS  |  Overall Experience 
Rating:
5.0

The agent was friendly and smiled a lot. The efficiency of the process is appreciated and the prices are fair

Jamie Sides 
Rating:
5.0

Customer did not leave a comment.

John Howell 
Rating:
5.0

Customer did not leave a comment.

John Posthuma 
Rating:
5.0

Customer did not leave a comment.

mellisa jent 
Rating:
5.0

Customer did not leave a comment.

Letia SNORDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Buchanan  |  Overall Experience 
Rating:
5.0

Great service and has carts to use

CHARLES HARRIS  |  First Impressions 
Rating:
5.0

Very friendly and easy to return

Charles Harris 
Rating:
5.0

Customer did not leave a comment.

John Howell 
Rating:
2.0

Customer did not leave a comment.

Jeremy Marvin 
Rating:
5.0

EXCELLENT SERVICE

KENNETH LEE ALLEN  |  Overall Experience 
Rating:
5.0

This U Haul location is excellent. Good staff, clean and easy.

Michael Galliher 
Rating:
1.0

Customer did not leave a comment.

Shawnnetta Small  |  First Impressions 
Rating:
4.0

None at this time

Jeannette Cooper 
Rating:
4.0

Make sure to check tire pressure before renting out a vehicle and then do charge extra for a low tire when you guys left it that way

Millenda Massie 
Rating:
5.0

Can't think of anything

Richard Steveson 
Rating:
4.0

Customer did not leave a comment.

Lynette Cox  |  Overall Experience 
Rating:
3.0

But this one thing and then cause I’m tired of typing there you go hang now I can just talk like a robot Lali Lali, Lali, Lali, Lala la la la ha ha ha ha OK. Get that thing out of the way for I can read it before I submit it, OK submit.

Lawanda Brown 
Rating:
5.0

Customer did not leave a comment.

CINDY LACTHANCE 
Rating:
4.0

Customer did not leave a comment.

Lynn Long 
Rating:
5.0

Customer did not leave a comment.

Deborah Ratliff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Anderson 
Rating:
5.0

Customer did not leave a comment.

ben martin 
Rating:
5.0

When we got there there was only one employee working so I felt bad for them. There was a line. She was polite and didn’t make us feel rushed and was very pleasant. I always have a good customer service experience here. Just should prob have more workers on a Saturday morning

Jamie Sides 
Rating:
5.0

Customer did not leave a comment.

Ronald Rabenstein 
Rating:
5.0

Customer did not leave a comment.

Michael Pittenger 
Rating:
5.0

Customer did not leave a comment.

Cody Mcdaniel 
Rating:
4.0

Customer did not leave a comment.

MIKE GARY 
Rating:
5.0

Customer did not leave a comment.

Dirk Haney 
Rating:
5.0

Great storage facility. Climate controlled, restrooms, and luggage dollies set this one apart from the others. Not to mention an on site office with more than adequate hours.

ANDREW WAGNER  |  Overall Experience 
Rating:
5.0

Work done right and on time

Jay Johnson 
Rating:
3.0

The facility itself is very nice. Garage pull-in for unloading is awesome. Carta are in good shape and always seem to be available for moving your stuff. The floor plan could be better makes on each aisle, but there are huge maps around to help you figure out where you are going. I would have preferred 24 hour access, but that is an additional fee. When I rented the unit, the young man getting it all set up did not communicate well that they do not have actual 10x20 units. So, I did not ever got the memo that they gave me two units. When I went to clear it all up, my message did not make it to the manager to get handled the first day and the second day that I called the person that answered the phone was rather rude. I have almost always had great interactions with the staff at this facility. However, after yesterday morning, I won’t go back.

Cheryl Guise  |  Overall Experience 
Rating:
5.0

Great staff

benny collins 
Rating:
5.0

Customer did not leave a comment.

John Howell 
Rating:
5.0

Customer did not leave a comment.

Kameron Glass 
Rating:
1.0

Customer did not leave a comment.

Patricia King 
Rating:
1.0

Very rude and very slow. They acted like they didn't want to help me!!!!

Patricia King 
Rating:
5.0

Customer did not leave a comment.

Michael Whited 
Rating:
5.0

Customer did not leave a comment.

John Wooten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryce holt 
Rating:
5.0

Customer did not leave a comment.

Alex Sizemore 
Rating:
5.0

Service was Impeccable

Brian Paro 
Rating:
4.0

The truck we got was an older one and the seats could benefit from some repair. Otherwise it ran well and we had no other issues.

Tony Dillon 
Rating:
5.0

Customer did not leave a comment.

charles richardson 
Rating:
5.0

Wonderful experience; the young lady who helped me was so kind. Will highly recommend this U Haul rental facility. Thanks again so much for being so helpful!!!

curt jackson 
Rating:
5.0

Everything was clean and everyone was friendly

jim marrow 
Rating:
5.0

Customer did not leave a comment.

Robert Gilkison 
Rating:
5.0

Customer did not leave a comment.

Terry Cullifer 
Rating:
5.0

nothing..... a great place,one of the best around...

Fred Weams 
Rating:
5.0

Customer did not leave a comment.

Dana Bowman 
Rating:
5.0

Customer did not leave a comment.

Laura Miller 
Rating:
5.0

Customer did not leave a comment.

Sharon Clemons 
Rating:
4.0

Customer did not leave a comment.

heidy beaty 
Rating:
5.0

Great experience, kind staff, seamless check in and out

BRIANNA GREEN 
Rating:
5.0

Customer did not leave a comment.

ROBERT HUMES 
Rating:
1.0

Terrible management. Had to move out of state due for work and couldn’t get my stuff out of my unit and explained to them my situation and they couldn’t care less. Never again. Seen roaches everywhere and other bugs also.

Cody Whaley  |  Overall Experience 
Rating:
2.0

Had to call the 800 number couldn't get app to work. Took a hour using 2 phone to check out truck.

Leonard Allred 
Rating:
5.0

Customer did not leave a comment.

Lisa Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Burke  |  Overall Experience 
Rating:
5.0

I had an excellent experience with this U-Haul location.

LEON BARNES  |  Overall Experience 
Rating:
5.0

Honestly, it was very convenient. Very secure building.

Laura Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick wood  |  Overall Experience 
Rating:
4.0

None

debra long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN MALLARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY COULTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brien Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Chacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOYA BONNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabella Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Davis  |  Overall Experience 
Rating:
2.0

There were many times I killed cockroaches crawling on the floor throughout the building. I even had one cockroach in the floor of my unit. I was devastated. Theres always a lot of gnats in the building too. I would not recommend.

Cody Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert rice  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

athena Dedrich  |  First Impressions 
Rating:
5.0

Love how easy it was to move in and move out

Michael Royal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Kunch  |  Online Move In 
Rating:
5.0

Fast and friendly!

Michael Horsley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Healy  |  Overall Experience 
Rating:
5.0

The employees were very helpful and courteous.

Traci Beaty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen T Hawkins  |  Overall Experience 
Rating:
5.0

We needed a local truck rental, short term storage for my son moving out of his house at the end of the lease term. Short term storage was needed before he could move into his new rental house before school started. We rented a truck as well for moving out of the storage unit and moving into the new house. The staff and facility at your Uhaul Morningside of Muncie, IN are great!! They were very knowledgeable, friendly and made the whole process easy. Definitely a 5 star, highly recommend. Thank you!

joe parsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan Maloney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody Devoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leland Vincent  |  Overall Experience 
Rating:
5.0

Friendly staff. Quick and efficient

Dennis Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheri taylor  |  Overall Experience 
Rating:
4.0

The only complaint I have was the difficulty trying to reach staff at this location by phone. It seems I was always transferred to a corporate office and they weren't always able to answer my questions.

Natalie Gallagher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Fessel  |  Overall Experience 
Rating:
5.0

Every associate was friendly and professional

Dorothy Little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Lovell  |  Overall Experience 
Rating:
5.0

The staff is amazing! They are so kind and friendly!

LAURA BRANT  |  Overall Experience 
Rating:
5.0

Great experience with summer storage for our college daughter! Thank you

tanya Jones  |  Overall Experience 
Rating:
1.0

ceiling tile fell and my storage unit got wet ruining an antique couch

kylen myren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariane Bowyer-cherry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia Jameson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy Miller  |  First Impressions 
Rating:
5.0

Excellent Customer Service And Excellent Clean and well kept Facility

Tina Goodvine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUPESI GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Gilley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Thomas  |  Overall Experience 
Rating:
5.0

Very clean, safe feeling facility. The lock was inside as stated. Really good experience here.

Laura Lynch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leslie Taskey  |  Online Move In 
Rating:
5.0

The instructions to first access the storage unit was very confusing. I didn't understand that I had to enter my code to check in so the alarm doesn't go off as well as checking out.

Alexandria Church  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tiana chapman  |  First Impressions 
Rating:
5.0

Fantastic operation & facility. This time need a storage unit & truck to move my son out, store it for a short time, then move him out of the unit & into his new house for school. Haley was absolutely great in answering my questions & concerns about the unit rental & insurance. Fantastic, friendly, helpful efficient service. Top notch! Thank you.

joe parsey  |  First Impressions 
Rating:
5.0

Staff is professional, friendly & helpful. They do a great job.

Timothy Mccrady  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariana Glover  |  Online Move In 
Rating:
5.0

I appreciated the ease of access, and also the building map to guide me in finding the unit. That was a nice touch.

Steve Lovell  |  Online Move In 
Rating:
4.0

We had a good experience. A few things would have helped us out. 1. Not having a promotional trailer parked in 1 of the 2 loading/unloading bays. 2. More carts to use.

Daniel Connerty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isaac Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emeline Scott  |  Overall Experience 
Rating:
5.0

They have been so helpful and everything seems very clean

Lisa Williams  |  First Impressions 
Rating:
5.0

Great service. Quick, easy, and affordable!

cameron Clift  |  First Impressions 
Rating:
3.0

These answers below to the pick up. Was not very happy with the drop off. I do not have any kind words for them

kris ascani  |  First Impressions 
Rating:
5.0

All the Staff have always been helpful when needed. The Manager Sarah has always reached out & is a very hard worker. I’ve been with uhaul storage for a couple years. Every time I’ve been there in day hours. She’s out there working rite beside her employees. I will highly recommend u haul storage. I already do. Thanks for keeping my belongings safe & secure.

Kandi Thompson  |  Overall Experience 
Rating:
5.0

The guy who did the reservation set it up for pickup at a place that wasn't open. The guy were I got the truck and his daughter that works at the U-haul on McGalliard Rd, were very helpful and very friendly.

Tamera Corn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Hensley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheylene Helmick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE NAY  |  Overall Experience 
Rating:
5.0

Great staff!

Corinna Chappell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLA STRICKLAND  |  Overall Experience 
Rating:
5.0

As far as storage companies go, this u-haul location is the only one I'll use.

KENNETH MCBRIDE  |  Overall Experience 
Rating:
5.0

The staff in this location are exceptionally helpful, friendly, creative.

Christopher Strayhorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Lantz  |  First Impressions 
Rating:
5.0

Moving into the storage unit was very easy. I liked the convenient carts to make taking my stuff from the truck to the unit faster and easier.

Kaleb Rhea  |  Online Move In 
Rating:
5.0

The associate was helpful and walked us to the facility’s doors. She gave us a map and explained hours and charges

Jamie Sides  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Healy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carina Partin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Fessel  |  First Impressions 
Rating:
5.0

I wasn't sure how to get into the building to find my unit, couldn't understand the map that was sent to me, so I asked a worker and she was very helpful explaining it to me and said if I had any issues with getting into building to push the help button on keypad to open overhead doors and she came to help me in ...

Jennifer Masters  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory Thornburg  |  Overall Experience 
Rating:
5.0

Great customer service.

Shawn Fisher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARVEY MERCER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa Mcfalls  |  Overall Experience 
Rating:
5.0

Great staff, great experience.

KENNETH MCBRIDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally jarrett  |  Overall Experience 
Rating:
5.0

The best customer service I have ever experienced. The manager and employees went above and farther to help us in a difficult time. Truly Saints they are!!! Thank You very much!!! Your all family now...

Matthew Bertram  |  Overall Experience 
Rating:
5.0

Thanks Sarah shows good customer service skills

Cynethia Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darin Riney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley Sisler  |  Overall Experience 
Rating:
4.0

We had to supply 5 different phone numbers and 2 different points of contact. How do people who have only 1 phone and are alone ever rent a storage space? I realize you want security and confidence that you'll be paid, but 5 phone numbers? A little overkill.

Melody Devoe  |  First Impressions 
Rating:
5.0

Employees were always helpful, especially Sara, the manager. I was never nervous about entering the facility alone; it was very well lit. Highly recommend!

Susan Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jereen Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth Seidel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shealyn orr  |  First Impressions 
Rating:
1.0

The storage unit was fine and sufficient for my needs however my issue is with the billing system. Charging a $15 late fee one day after the due date and then a second $15 late fee 12 or 13 days later along with being sent a threatening email that there would be a $50 lien placed on the unit and the items sold to cover cost in my opinion is a bit harsh and for that reason I removed my items and closed out my unit and went to a different facility and will NOT recommend uhaul to anyone ever

tom mehling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Grant  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

crystal glaze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Everling  |  Overall Experience 
Rating:
5.0

Excellent and very helpful good customer service everyone is so helpful

Michelle Brown  |  Overall Experience 
Rating:
5.0

Very friendly and very well they have excellent customer service

Michelle Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dakota burton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon Glover  |  Overall Experience 
Rating:
5.0

Everyone at the Morningside location in Muncie are great. The service has been wonderful. I would suggest to whomever handles the website and online reservation to allow the location to add notes. I had lost my access code and didn't find out until move out that I could have obtained an access card.

Christina Graham-lacey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE SILHAVY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle Proffitt  |  Overall Experience 
Rating:
5.0

Super pleased with your team, they are so helpful and knowledgeable. I had been coming for a few weeks ahead to purchase boxes and they were always helpful to carry them to my car.

Karla Hostetler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Nelson  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff! Always accommodating and helpful! Thank you all for your kindness!

SHARON BAKER  |  Overall Experience 
Rating:
5.0

Good

phillip daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan willmann  |  Overall Experience 
Rating:
5.0

The day I vacated the unit, I was charged for another month. I would like a refund for that.

Phyllis Tucker  |  Overall Experience 
Rating:
5.0

Perfect solution for us. We haven't closed on our house but still needed to start our jobs. This facility helped us store our belongings after our 600+ mile move until we finally get into our new home.

KALEN ORCHARD  |  First Impressions 
Rating:
2.0

The major problem has to do with the garage doors not working in the back. I came out many times to bring stuff and then get stuff after I moved, maybe 1/5 times did it work. I was alone and have a disability so bringing the cart outside to load my car was not possible for me.

Colleen Murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ceaser Curtis  |  First Impressions 
Rating:
4.0

I interacted with a number of the staff at the Muncie location, including Sarah the manager. Each person was helpful and accurate with the information provided. If I need storage space in the future, I will definitely consider them!

DIRK SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD MAJOR  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Parkman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Allison  |  Overall Experience 
Rating:
5.0

Units are very clean, passage ways where always clear. They had a service door issue, so the two unloading bays in the back was cut down to one. Other than that, the staff was friendly and always helped when asked. I will definitely reuse the facility if i ever need again. Thank you!

Roger Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Munday  |  First Impressions 
Rating:
5.0

Sara is a great manager and goes above and beyond devoting her time to Uhaul. Even after hours she made herself available and was always there with a smiling face and a great attitude. She’s an asset to your company and made me want to use Uhaul again for my future needs!

Jared Yoder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna bush  |  Overall Experience 
Rating:
5.0

I had lost my key and messed up my billing and contract. The team was so incredibly helpful and nice helping me sort through everything. I am so grateful!

Carrie Bradshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Frischkorn  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Finnerty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malline Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVEY ARELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleigh Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Wooton  |  First Impressions 
Rating:
5.0

Thank you for being there when you are needed!

ROY MCGAHA  |  First Impressions 
Rating:
5.0

Great Customer Service

Carnita Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Mccrady  |  Overall Experience 
Rating:
5.0

Great customer service

James Carter  |  First Impressions 
Rating:
3.0

We had issues with the alarm going off each time we opened the unit. They only had it fixed once out of the 5 or 6 times we accessed the unit. Also, only one garage door worked the whole month.

Kimberly Dunn  |  Overall Experience 
Rating:
5.0

Love the olace

Lynette Smith  |  First Impressions 
Rating:
5.0

The staff was awesome. So nice and so helpful.

Maribeth Watts  |  Overall Experience 
Rating:
5.0

You're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.

james plodzien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony brita  |  Overall Experience 
Rating:
5.0

So easy to use and great staff

Tanya Wilhoite  |  First Impressions 
Rating:
2.0

The storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.

Shraddha Shetty  |  First Impressions 
Rating:
3.0

Need bathroom fixed

Angela Jacobs  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Essince Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Watkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel Price  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Young  |  Overall Experience 
Rating:
5.0

The place was clean and staff was helpful

Bruce Shifflett  |  Overall Experience 
Rating:
5.0

Staff is wonderful - very friendly & knowledgeable

Timothy Mccrady  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful!

Robert Huser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

clyde Searfoss  |  First Impressions 
Rating:
4.0

The only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..

Summer Baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina Graham-lacey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adison Mc Lain  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather Berg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjon Nichols  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Emily Tipton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karol Himelick  |  Overall Experience 
Rating:
4.0

The only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.

DIRK SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda smith  |  Overall Experience 
Rating:
5.0

Excellent service,store manager is awesome all the staff is awesome thank you

sherry evans  |  First Impressions 
Rating:
5.0

As usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.

Anita Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER DICKISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celinda WinchesterAbdullah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annedillia Hamm  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Balfour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN TRAINER  |  Overall Experience 
Rating:
5.0

Great service

scott Parsons  |  First Impressions 
Rating:
5.0

Very smooth process. Excellent

Hermanda Gainer  |  First Impressions 
Rating:
5.0

Pretty good.

Riley Devereaux  |  Overall Experience 
Rating:
5.0

Very helpful

alvine norvell  |  First Impressions 
Rating:
5.0

The bathroom was locked.

Kelly Grant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID STUART ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Steinmetz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LARRY GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanndra randle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Price  |  Overall Experience 
Rating:
5.0

Better rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.

Joyce Mangus  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emma Herbert  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility!!!

Dee Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Sisco  |  Overall Experience 
Rating:
5.0

Very Happy!!

PEGGY GILLIAM  |  Overall Experience 
Rating:
4.0

Always room for improvement

Lowell Miller  |  First Impressions 
Rating:
1.0

I’m calling corporate Monday to see what I can do about getting refunded

Meagan Cross  |  Online Move In 
Rating:
5.0

Very smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.

Bennie Markwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zhuling page  |  Overall Experience 
Rating:
5.0

Great staff, will always use this location

Dexter Friday  |  Overall Experience 
Rating:
4.0

Friendly and helpful.

Kreg Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Healy  |  Overall Experience 
Rating:
5.0

Nothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.

Chad Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Collins  |  Overall Experience 
Rating:
5.0

Satisfied customer

Andre Farrel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTE SHANNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andreana Shifflett  |  First Impressions 
Rating:
5.0

Sarah, the manager, was extremely helpful and explained details of the rental clearly.

Susan Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanie webb  |  Overall Experience 
Rating:
4.0

Sarah is amazing …she always goes above and beyond customer service needs

Tracie Johnson  |  Overall Experience 
Rating:
5.0

Muncie store manager Sarah is amazing!!! Super friendly and very helpful.

Carla Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Cook  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!!

PEGGY GILLIAM  |  First Impressions 
Rating:
5.0

Great staff. Thankyou

jennifer cameron  |  Overall Experience 
Rating:
5.0

The staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.

Kreg Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY CORRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Dean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Walsh  |  Overall Experience 
Rating:
5.0

Great friendly staff.

Debora Sims  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.

DAWN MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARPENTER  |  First Impressions 
Rating:
5.0

Excellent service

Gary Cook  |  Overall Experience 
Rating:
4.0

I do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle

brenda smith  |  First Impressions 
Rating:
5.0

Very friendly and helpful young men and woman

sally jarrett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaheeda Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL JACOBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiersten Tully  |  Overall Experience 
Rating:
5.0

Sarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.

Anita Johnson  |  Overall Experience 
Rating:
5.0

Sarah was very great and helpful with everything 😁

Lesley Smith  |  Overall Experience 
Rating:
5.0

Excellent

WILLA Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara Willard  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Saxon Malonek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malline Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Esther Taiwo  |  Overall Experience 
Rating:
3.0

I was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.

Kathy Thomas  |  Overall Experience 
Rating:
5.0

Very easy move and the garage with carts was very helpful!

JOHN TRAINER  |  First Impressions 
Rating:
5.0

Excellent service and very very clean

Gary Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elsie mckoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Maynard  |  First Impressions 
Rating:
5.0

Good facility, good customer service.

OLADIPUPO DADA  |  Online Move In 
Rating:
4.0

The lady at the desk was helpful.

Mark Gilstrap  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry lockhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Beadles  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Parker Webster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Koczenasz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Kinkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza Heeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lewis  |  Overall Experience 
Rating:
4.0

Overly professional!

VERONICA HATCH  |  First Impressions 
Rating:
5.0

Sarah, the manager - is absolutely fantastic. Super nice and runs a good store. Tim S. was absolutely helpful and assisted me moving in and out. Couldn't ask for a better assistant. If I could personally give these two raises I would, this store is a great example of Uhaul.

melvin williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI MCCORMICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Swatscheno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA CARTER  |  Overall Experience 
Rating:
5.0

Sarah and Timothy were very helpful while picking up my truck and checking out of my storage lockers.

Andrew Line  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RACHEL ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth Seidel  |  First Impressions 
Rating:
5.0

Great Service

Gary Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Apsara Sakbun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Biddle  |  Overall Experience 
Rating:
5.0

I had a great experience here, the man that checked me out showed me exactly where my unit was and how to access it. Overall an easy move into my storage unit.

Taylan Harrell  |  First Impressions 
Rating:
5.0

Well done, Thank you!!

William Guthrie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Youngblood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Koczenasz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monse Gloria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rainey  |  First Impressions 
Rating:
5.0

Staff is hella friendly. Y'all got some good folks in there.

michiko jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyree Hannah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Swatscheno  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

holly derose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn wesley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Apsara Sakbun  |  First Impressions 
Rating:
5.0

My experience with U-Haul Storage in Muncie, IN has been consistently excellent. I have had a storage space for 4-5 years and U-Haul has provided a clean, dry, well-lit environment. Above all the personnel was super throughout my time there. The employees were always polite, courteous, professional, helpful, and cheerful. I could not have asked for better service -- very impressive.

Maryjo Reef  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul Storage over anyone in Muncie. There’s always someone available to assist me if I have any questions. The staff at the Morningside location was very friendly and helpful with all of my concerns.

jasmine hulen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETHANBLUES FEGAN  |  First Impressions 
Rating:
5.0

From beginning to the end, the staff members were very courteous ; expressly Anthony Castro.

TARA DURGANS  |  First Impressions 
Rating:
5.0

I am thankful and pleased with my complete experience from start to finish.Everyone at this location was a total gem!

Lacie Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTE SHANNON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison Carty  |  Online Move In 
Rating:
1.0

Our living room furniture was ruined after two weeks of being there due to a rodent problem! At least one dead mouse was decaying on top of the pieces. I had to purchase emergency Amazon furniture just to have places to sit for my daughter’s birthday party this coming weekend. Never again.

Nicholas Mckee  |  Overall Experience 
Rating:
5.0

The Muncie IN staff on E McGalliard was awesome Sarah, Timothy, and the Storage Manager we re very kind and professional

Larry Carther  |  Overall Experience 
Rating:
5.0

Garage doors were often broken.

Pamela Gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvena Scunziano  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Cappelli  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joel Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Hill  |  Overall Experience 
Rating:
5.0

Sarah and staff are exceptional!

John Riddle  |  First Impressions 
Rating:
5.0

The entire staff were helpful and very friendly! We had a great experience - renting a truck and storage unit. Awesome crew at his location. I hope you guys acknowledge this.

Ricardo Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Kemp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Roedel  |  Online Move In 
Rating:
5.0

Very clean and nice people to work with!!!

Dee Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke Speranza  |  First Impressions 
Rating:
5.0

Your staff at the Muncie Mc Gallard location is great. Very helpful and wonderful customer service. You have a great manger !! She went out of her way for me when I had a family emergency . She runs a first class location. Keep up the great work. John Truax Solis

John Solis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen Butler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD THOMAS  |  First Impressions 
Rating:
5.0

Everyone was very kind and made the move in easy!! I’m very happy that I chose U-Haul to store my belongings with.

jacob bartolotta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Biddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Newlin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bruce Shifflett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA GUZMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carrie king  |  Online Move In 
Rating:
5.0

Nice warm area. The carts were great to have. Perfectly clean.

BRYON JORDAN  |  First Impressions 
Rating:
5.0

I liked the staff & a free month of storage, is really cool too.

Jason Boykin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DJ Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Donald  |  Overall Experience 
Rating:
5.0

Everything was excellent!!

JAMESH JR BEATTY  |  First Impressions 
Rating:
5.0

The staff in Muncie was so helpful and is very customer-oriented.

robert willey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL MOTO  |  Overall Experience 
Rating:
5.0

Everyone there was very professional and deliver excellent service.

Lakeisha Ware  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Healy  |  First Impressions 
Rating:
5.0

Sarah at the Muncie, IN location is incredible. Friendly, knowledgeable, helpful, patient, funny, and kind.

Kelley Hill  |  Overall Experience 
Rating:
5.0

Nothing missing from my storage, lost my card several times did not have a problem getting it replaced, staff was very nice and helpful! I would say I was happy hate it lasted longer than I expected! Uhaul was the best, I enjoyed my stay

Tywondia Johnson  |  Overall Experience 
Rating:
5.0

This facility is the best in town. Great management and staff.

Shane LeMaster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chloe Goldenberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Osborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison Fadely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin Humble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Wright  |  Overall Experience 
Rating:
5.0

With 2 college students moving in and out of dorms, U-Haul was a great help! I rented a storage unit, moving trucks and move help for both moves and my experience was great! Thank you u haul!

Jill Noble  |  Overall Experience 
Rating:
5.0

We rented a cargo van last night and closed our storage unit. The employee we dealt with was rude, seemed put-out by any questions we had and her overall attitude was terrible.

Kimberly Schaefer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Jena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Dunnavant  |  Overall Experience 
Rating:
3.0

I was very disappointed when we didn’t get the unit I had reserved 2 mths prior to needing it. I had reserved the largest unit and requested outdoor access to the unit. We got a smaller one instead and was in the center instead of outdoor access.

SHERRY KAUFMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa Lockhart  |  Overall Experience 
Rating:
5.0

One of the guys even helped me back the truck in to the loading area! Great place would highly recommend.

daniel spencer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLA ALANIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Garay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa Pavey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Rathburn  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

REBECCA MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Garay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Isroff  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Daniel Abreu  |  First Impressions 
Rating:
5.0

Very professional.

PAUL MOTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki McDaniel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

heather stanley  |  First Impressions 
Rating:
5.0

I had a wonderful experience! I would recommend this place to anyone!

melena slaven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina caines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey White  |  First Impressions 
Rating:
5.0

Easy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.

Julie Moody  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tia hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Shoup  |  Online Move In 
Rating:
5.0

So nice and helpful. A real fancy place!

jessica mccormick  |  First Impressions 
Rating:
5.0

The representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.

Howard McCain  |  First Impressions 
Rating:
5.0

Even through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them

Ashley Williams  |  Overall Experience 
Rating:
5.0

Great times

cassandra cecil  |  Overall Experience 
Rating:
5.0

Entire staff was helpful and courteous. Storage facility is great.

Holly Bowen  |  First Impressions 
Rating:
5.0

I would rent there again, if I ever need a storage space.

Dianna Stankiewicz  |  Overall Experience 
Rating:
1.0

Very rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances

Jon Hilton  |  Overall Experience 
Rating:
4.0

I'd recommend using uhaul.

ANGELA KING  |  Overall Experience 
Rating:
5.0

This is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS

Betty Spears  |  Overall Experience 
Rating:
5.0

Thanks really appreciate your help

Cynethia Jones  |  First Impressions 
Rating:
5.0

The facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears

Betty Spears  |  Overall Experience 
Rating:
5.0

Very helpful staff.

gregory kimbrell  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.

Lynda Niaves  |  Overall Experience 
Rating:
4.0

Overall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.

john kreuzman  |  Overall Experience 
Rating:
5.0

Easy and fast process

Kathy Furnish  |  Overall Experience 
Rating:
3.0

They gave me the run around on my reservation

christa west  |  First Impressions 
Rating:
5.0

Thank you Sabrina and staff.

Vincent Pucciarelli  |  Overall Experience 
Rating:
5.0

I really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.

Claire Downes  |  Overall Experience 
Rating:
5.0

Very nice and convenient.

Nathan Roberts  |  Overall Experience 
Rating:
5.0

My only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay

Scott Stephens  |  Overall Experience 
Rating:
5.0

It was great! Would recommend & also would move back in at the end of the school year

Amanda Robinson  |  Overall Experience 
Rating:
5.0

Had a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim

Kim Faulkner  |  Overall Experience 
Rating:
4.0

Very easy experience.

Michelle Gearing  |  First Impressions 
Rating:
5.0

Seriously, everyone was so nice and the free month of storage saved my butt.

Lydia Lloyd  |  First Impressions 
Rating:
5.0

Professional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!

BEVERLY BOwEN  |  First Impressions 
Rating:
5.0

Experience was great. The owner took care of us. She was very professional and went out of her way to help us.

Don Hautman  |  First Impressions 
Rating:
5.0

They made it all easy!!

nikole barach  |  First Impressions 
Rating:
5.0

Great service, helpful staff.

Kathy Furnish  |  First Impressions 
Rating:
5.0

Thank you

LaShona Gilliard  |  First Impressions 
Rating:
3.0

I was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage

Dianna Stankiewicz  |  First Impressions 
Rating:
5.0

Everything went smoothly and the staff members were friendly and helpful.

Danka Maric  |  First Impressions 
Rating:
5.0

Everyone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.

Ben Wiedmaier  |  First Impressions 
Rating:
5.0

Sabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.

Katherine Mitchell  |  Overall Experience 
Rating:
5.0

It was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone

Thomas Dewees  |  Overall Experience 
Rating:
4.0

Thank you

connie craycraft  |  Overall Experience 
Rating:
5.0

Great experience!

Karen Tupling  |  Overall Experience 
Rating:
5.0

Top shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other

Jeffrey Johnson  |  Overall Experience 
Rating:
4.0

Going above and beyond to help thanks for great employees

Eddye Harris  |  First Impressions 
Rating:
5.0

Selling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!

Vincent Pucciarelli  |  First Impressions 
Rating:
5.0

Ever one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy

Westly Lanning  |  First Impressions 
Rating:
5.0

Everyone was so helpful

Vivian Zamarron  |  First Impressions 
Rating:
5.0

Everyone at this location was awesome but Sara was extraordinary thanks for everything lady !

Denisa Adams  |  Overall Experience 
Rating:
5.0

The facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.

Kent Thaler  |  First Impressions 
Rating:
5.0

Great JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.

Michelle Lacy  |  First Impressions 
Rating:
5.0

The guys that did my moving went over and above what needed to be done

STEPHANIE BROOKS  |  First Impressions 
Rating:
5.0

Excellent experience

John Ray  |  Overall Experience 
Rating:
5.0

Sabrina was very courteous and patient. I appreciate the fact she was very informative.

Carolyn Leavell  |  First Impressions 
Rating:
5.0

All staff was friendly. Like the large area to back into to offload and load items.

jane lynn  |  Overall Experience 
Rating:
4.0

Overall a great experience.

joseph miller  |  Overall Experience 
Rating:
5.0

The staff was friendly and very funny.The units are clean,and well planned out.So far great experience!

Amy Yohler  |  First Impressions 
Rating:
5.0

It really met my needs at the time.

Zachary Chalfant  |  Overall Experience 
Rating:
5.0

Very good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.

johnny Lyons  |  Overall Experience 
Rating:
5.0

Sabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.

Victoria Linssen  |  Overall Experience 
Rating:
5.0

The manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.

Victoria Linssen  |  Reservation 
Rating:
5.0

very nice staff & building

Donna Boals  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.

Misty Witt  |  Reservation 
Rating:
2.0

It was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.

Maya Montague  |  Overall Experience 
Rating:
4.0

Very convenent to the Ball State campus

rich friedman  |  Overall Experience 
Rating:
5.0

Sabrina provided excellent customer service and made our experience a good one.

Michael Hill  |  Overall Experience 
Rating:
5.0

Very friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!

Donald Wilson  |  Overall Experience 
Rating:
5.0

quick, easy sign up and very friendly staff

Sharon Clevenger  |  Reservation 
Rating:
5.0

A little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!

Gary Manders  |  Reservation 
Rating:
5.0

The service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!

kimberly baker  |  Reservation 
Rating:
5.0

Sabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.

Jennifer Reiff  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top