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Zach WhiteCustomer Reviews for U-Haul Moving & Storage of Morningside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived at the store, a day earlier than needed, I approached the counter to let the lady know I was turning in a truck. She asked if I needed a receipt or just have it emailed. I stated I needed a receipt due to not having internet access yet since we just moved here. She got up and l went outside and my wife was out there waiting for me and noticed when she walked out that she looked up in the air and rolled her eyes and made a nasty face as if it was a problem to go out there and check the vehicle over. There were no others in the store to wait on so wasn't sure the issue. Then after about 10-12 minutes, I went outside to see what was taking so long and she was just sitting in the front cab. My wife stated she was watching her and she never walked around the vehicle, never opened the back end to see if it was clean and it took me walking out there in order for her to come back in and give me a receipt that was already printed out. Very poor customer service with this lady and will not use this location again. Might not even use Uhaul and I never had these issues with Penske rental in the past.
MARK HAMILTONRented cargo van on Sunday and was supposed to have storage that day too..it didn't work out that way so I lost a day rental on van before I got storage unit... Now not enough time to get everything in storage that needs to be moved there.. last time I had no problems but this time I've had nothing but issues ..
Jennifer Masters | First ImpressionsEverything went very smoothly. Thanks
randy janneyVery friendly and polite!! Will use them again in the future.
Jeff WillsThis U-Haul location went above and beyond to help me. Bell, the representative that assisted me, deserves a raise and a promotion. I couldn't recommend her more highly as a representative for your company. She is a stellar employee and is deserving of the highest praise. Thank-you so much for everything, and especially to Bell. Take care.
Maria LisetteThe lady that help me was also helpful and knew what she was doing. Good job.
David cheesmanOnly thing I have to say that would need improvement is why does it cost double to pick up at one place and take to another? My rental was a vehicle trailer that i rented to pick up my daughter's car in Indianapolis. Instead of picking a vehicle trailer up in Indy and bring to Muncie, I had to haul one from Muncie, empty, to Indianapolis and back. Overall, U-Haul had what I needed when I needed it. Thank You.
Cecil CurtisNothing.
Tanis LottEasy, efficient service
Ron CavettThe UHAUL barely had enough fuel to get to the gas station, the cab wasn't clean
Clayton HeesackerVery friendly and great customer service.
James BaumanHad difficulty starting vehicle. Check engine light was on intermittently. Trailer light was on even though no trailer was attached. Staff was great!!!!
Gay BarrettI didn't have any problems, lady at desk was helpful and I was on my way, lots of equipment and space at this location.
Bruce TillerI was upset to see that I was charged for an additional 12 miles on the one way drop off. I had to take a unit from a secondary starting point due to unit availability. The distance traveled from this pick up location to the originally requested pick up location accounted for the additional charge. I was not aware of a limited number of miles available for the one way drop off. More questions will be asked before my next rental.
Louis LenneI have rented from this location several times with no issues. I scheduled my pickup time a few days in advance which allowed ample time to prepare for pickup. When I arrived, I had to go out to the lot to get the truck and load the moving dolly into the back myself; the dolly should have been loaded in the back and the truck ready when I arrived. I am not sure if this was the result of a policy/procedure change or if it was the person working that morning. Either way it was not the type of customer service I expect and have always received previously from this location.
Dana McKinneyService and equipment was great!
Austin BatesService is good highly recommended
Brian ParoI would have put excellent except when I was getting my things out of the unit, I had came in through one of the garage doors and an employee came and complained about the door being open. He said something about a different individual hitting it and that it was out of order and the other garage door wouldn’t open for me to be able to get my stuff out easily.
Shirley Drury | Overall ExperienceThe app was very cumbersome to use for check-in. Took a long time and had to call twice to confirm.
Rick HuntI've never been to such a large Uhaul store before. Literally anything you could need for moving is there. Great location- easy in easy out.
Michael McKeanI had excellent service from pickup to drop-off. Great location!
William DeckerLook at your pricing/policies for trailers. An open trailer should not cost $350 for a one way trip. I also should not be required to rent it for four days at that cost. If I only need it two days, why do I have to pay for four days? Two days would be half the cost. Seems like slight scam.
Kimberly EdwardsVery nice staff and they came out to me , I didn’t even have to go inside.
Elizabeth SchmitzNothing
patrick kennedyVery impressive location. Excellent system.
Brett HamrickThe staff member I worked with (Isabella) was extremely helpful and professional. I will use this location when I need to rent a trailer or truck. Perfect experience!
Jeffrey FlemingWas fine with most of it until there were cockroaches on the carts and a bedframe covered in bed bugs and you guys say it's pest free I really pray I don't get any bugs from your storage I told the staff and they acted like no biggie and let the bedframe and stuff stay covered in bugs it's disgusting and paying that kind of money y'all should be way more clean and make sure your customers don't leave with bugs bc you don't really offer much protection for that it's like false advertising when you say pest free and there are pest I took pictures and everything bc I was so thrown off and grossed out by it
Gary Murphy | Overall ExperienceIsabella and the other attendant that helped me were excellent. They should get a raise. Thank you.
John AshamanBe clean on timeframe. I rented at 4pm and when I check it in after hours approximately 11pm it charged me for 2 days??
JANICE HASSETTMuncie IN has the nicest staff, The store is kept very clean and the customer service is 5 star!
Scott CareyEasy to reserve and pickup trailer
Michael PickeringThe woman that helped me was wonderful!
Connor PannellStaff friendly and very helpful.
CHARLES HARRIS | Overall ExperienceThe agent was friendly and smiled a lot. The efficiency of the process is appreciated and the prices are fair
Jamie SidesGreat service and has carts to use
CHARLES HARRIS | First ImpressionsVery friendly and easy to return
Charles HarrisEXCELLENT SERVICE
KENNETH LEE ALLEN | Overall ExperienceThis U Haul location is excellent. Good staff, clean and easy.
Michael GalliherNone at this time
Jeannette CooperMake sure to check tire pressure before renting out a vehicle and then do charge extra for a low tire when you guys left it that way
Millenda MassieCan't think of anything
Richard StevesonBut this one thing and then cause I’m tired of typing there you go hang now I can just talk like a robot Lali Lali, Lali, Lali, Lala la la la ha ha ha ha OK. Get that thing out of the way for I can read it before I submit it, OK submit.
Lawanda BrownWhen we got there there was only one employee working so I felt bad for them. There was a line. She was polite and didn’t make us feel rushed and was very pleasant. I always have a good customer service experience here. Just should prob have more workers on a Saturday morning
Jamie SidesGreat storage facility. Climate controlled, restrooms, and luggage dollies set this one apart from the others. Not to mention an on site office with more than adequate hours.
ANDREW WAGNER | Overall ExperienceWork done right and on time
Jay JohnsonThe facility itself is very nice. Garage pull-in for unloading is awesome. Carta are in good shape and always seem to be available for moving your stuff. The floor plan could be better makes on each aisle, but there are huge maps around to help you figure out where you are going. I would have preferred 24 hour access, but that is an additional fee. When I rented the unit, the young man getting it all set up did not communicate well that they do not have actual 10x20 units. So, I did not ever got the memo that they gave me two units. When I went to clear it all up, my message did not make it to the manager to get handled the first day and the second day that I called the person that answered the phone was rather rude. I have almost always had great interactions with the staff at this facility. However, after yesterday morning, I won’t go back.
Cheryl Guise | Overall ExperienceGreat staff
benny collinsVery rude and very slow. They acted like they didn't want to help me!!!!
Patricia KingService was Impeccable
Brian ParoThe truck we got was an older one and the seats could benefit from some repair. Otherwise it ran well and we had no other issues.
Tony DillonWonderful experience; the young lady who helped me was so kind. Will highly recommend this U Haul rental facility. Thanks again so much for being so helpful!!!
curt jacksonEverything was clean and everyone was friendly
jim marrownothing..... a great place,one of the best around...
Fred WeamsGreat experience, kind staff, seamless check in and out
BRIANNA GREENTerrible management. Had to move out of state due for work and couldn’t get my stuff out of my unit and explained to them my situation and they couldn’t care less. Never again. Seen roaches everywhere and other bugs also.
Cody Whaley | Overall ExperienceHad to call the 800 number couldn't get app to work. Took a hour using 2 phone to check out truck.
Leonard AllredI had an excellent experience with this U-Haul location.
LEON BARNES | Overall ExperienceHonestly, it was very convenient. Very secure building.
Laura Lynch | Overall ExperienceNone
debra long | First ImpressionsThere were many times I killed cockroaches crawling on the floor throughout the building. I even had one cockroach in the floor of my unit. I was devastated. Theres always a lot of gnats in the building too. I would not recommend.
Cody Scott | Overall ExperienceLove how easy it was to move in and move out
Michael Royal | Overall ExperienceFast and friendly!
Michael Horsley | First ImpressionsThe employees were very helpful and courteous.
Traci Beaty | Overall ExperienceWe needed a local truck rental, short term storage for my son moving out of his house at the end of the lease term. Short term storage was needed before he could move into his new rental house before school started. We rented a truck as well for moving out of the storage unit and moving into the new house. The staff and facility at your Uhaul Morningside of Muncie, IN are great!! They were very knowledgeable, friendly and made the whole process easy. Definitely a 5 star, highly recommend. Thank you!
joe parsey | Overall ExperienceFriendly staff. Quick and efficient
Dennis Pierce | Overall ExperienceThe only complaint I have was the difficulty trying to reach staff at this location by phone. It seems I was always transferred to a corporate office and they weren't always able to answer my questions.
Natalie Gallagher | Overall ExperienceEvery associate was friendly and professional
Dorothy Little | Overall ExperienceThe staff is amazing! They are so kind and friendly!
LAURA BRANT | Overall ExperienceGreat experience with summer storage for our college daughter! Thank you
tanya Jones | Overall Experienceceiling tile fell and my storage unit got wet ruining an antique couch
kylen myren | Overall ExperienceExcellent Customer Service And Excellent Clean and well kept Facility
Tina Goodvine | Overall ExperienceVery clean, safe feeling facility. The lock was inside as stated. Really good experience here.
Laura Lynch | Online Move InThe instructions to first access the storage unit was very confusing. I didn't understand that I had to enter my code to check in so the alarm doesn't go off as well as checking out.
Alexandria Church | Online Move InFantastic operation & facility. This time need a storage unit & truck to move my son out, store it for a short time, then move him out of the unit & into his new house for school. Haley was absolutely great in answering my questions & concerns about the unit rental & insurance. Fantastic, friendly, helpful efficient service. Top notch! Thank you.
joe parsey | First ImpressionsStaff is professional, friendly & helpful. They do a great job.
Timothy Mccrady | First ImpressionsI appreciated the ease of access, and also the building map to guide me in finding the unit. That was a nice touch.
Steve Lovell | Online Move InWe had a good experience. A few things would have helped us out. 1. Not having a promotional trailer parked in 1 of the 2 loading/unloading bays. 2. More carts to use.
Daniel Connerty | First ImpressionsThey have been so helpful and everything seems very clean
Lisa Williams | First ImpressionsGreat service. Quick, easy, and affordable!
cameron Clift | First ImpressionsThese answers below to the pick up. Was not very happy with the drop off. I do not have any kind words for them
kris ascani | First ImpressionsAll the Staff have always been helpful when needed. The Manager Sarah has always reached out & is a very hard worker. I’ve been with uhaul storage for a couple years. Every time I’ve been there in day hours. She’s out there working rite beside her employees. I will highly recommend u haul storage. I already do. Thanks for keeping my belongings safe & secure.
Kandi Thompson | Overall ExperienceThe guy who did the reservation set it up for pickup at a place that wasn't open. The guy were I got the truck and his daughter that works at the U-haul on McGalliard Rd, were very helpful and very friendly.
Tamera Corn | First ImpressionsGreat staff!
Corinna Chappell | Overall ExperienceAs far as storage companies go, this u-haul location is the only one I'll use.
KENNETH MCBRIDE | Overall ExperienceThe staff in this location are exceptionally helpful, friendly, creative.
Christopher Strayhorn | First ImpressionsMoving into the storage unit was very easy. I liked the convenient carts to make taking my stuff from the truck to the unit faster and easier.
Kaleb Rhea | Online Move InThe associate was helpful and walked us to the facility’s doors. She gave us a map and explained hours and charges
Jamie Sides | First ImpressionsI wasn't sure how to get into the building to find my unit, couldn't understand the map that was sent to me, so I asked a worker and she was very helpful explaining it to me and said if I had any issues with getting into building to push the help button on keypad to open overhead doors and she came to help me in ...
Jennifer Masters | Online Move InGreat customer service.
Shawn Fisher | First ImpressionsGreat staff, great experience.
KENNETH MCBRIDE | First ImpressionsThe best customer service I have ever experienced. The manager and employees went above and farther to help us in a difficult time. Truly Saints they are!!! Thank You very much!!! Your all family now...
Matthew Bertram | Overall ExperienceThanks Sarah shows good customer service skills
Cynethia Jones | First ImpressionsWe had to supply 5 different phone numbers and 2 different points of contact. How do people who have only 1 phone and are alone ever rent a storage space? I realize you want security and confidence that you'll be paid, but 5 phone numbers? A little overkill.
Melody Devoe | First ImpressionsEmployees were always helpful, especially Sara, the manager. I was never nervous about entering the facility alone; it was very well lit. Highly recommend!
Susan Barker | Overall ExperienceThe storage unit was fine and sufficient for my needs however my issue is with the billing system. Charging a $15 late fee one day after the due date and then a second $15 late fee 12 or 13 days later along with being sent a threatening email that there would be a $50 lien placed on the unit and the items sold to cover cost in my opinion is a bit harsh and for that reason I removed my items and closed out my unit and went to a different facility and will NOT recommend uhaul to anyone ever
tom mehling | Overall ExperienceExcellent and very helpful good customer service everyone is so helpful
Michelle Brown | Overall ExperienceVery friendly and very well they have excellent customer service
Michelle Brown | First ImpressionsEveryone at the Morningside location in Muncie are great. The service has been wonderful. I would suggest to whomever handles the website and online reservation to allow the location to add notes. I had lost my access code and didn't find out until move out that I could have obtained an access card.
Christina Graham-lacey | Overall ExperienceSuper pleased with your team, they are so helpful and knowledgeable. I had been coming for a few weeks ahead to purchase boxes and they were always helpful to carry them to my car.
Karla Hostetler | First ImpressionsVery friendly and knowledgeable staff! Always accommodating and helpful! Thank you all for your kindness!
SHARON BAKER | Overall ExperienceGood
phillip daniel | First ImpressionsThe day I vacated the unit, I was charged for another month. I would like a refund for that.
Phyllis Tucker | Overall ExperiencePerfect solution for us. We haven't closed on our house but still needed to start our jobs. This facility helped us store our belongings after our 600+ mile move until we finally get into our new home.
KALEN ORCHARD | First ImpressionsThe major problem has to do with the garage doors not working in the back. I came out many times to bring stuff and then get stuff after I moved, maybe 1/5 times did it work. I was alone and have a disability so bringing the cart outside to load my car was not possible for me.
Colleen Murray | Overall ExperienceI interacted with a number of the staff at the Muncie location, including Sarah the manager. Each person was helpful and accurate with the information provided. If I need storage space in the future, I will definitely consider them!
DIRK SMITH | Overall ExperienceUnits are very clean, passage ways where always clear. They had a service door issue, so the two unloading bays in the back was cut down to one. Other than that, the staff was friendly and always helped when asked. I will definitely reuse the facility if i ever need again. Thank you!
Roger Anderson | Overall ExperienceSara is a great manager and goes above and beyond devoting her time to Uhaul. Even after hours she made herself available and was always there with a smiling face and a great attitude. She’s an asset to your company and made me want to use Uhaul again for my future needs!
Jared Yoder | Overall ExperienceI had lost my key and messed up my billing and contract. The team was so incredibly helpful and nice helping me sort through everything. I am so grateful!
Carrie Bradshaw | Overall ExperienceThank you for being there when you are needed!
ROY MCGAHA | First ImpressionsGreat Customer Service
Carnita Bell | First ImpressionsGreat customer service
James Carter | First ImpressionsWe had issues with the alarm going off each time we opened the unit. They only had it fixed once out of the 5 or 6 times we accessed the unit. Also, only one garage door worked the whole month.
Kimberly Dunn | Overall ExperienceLove the olace
Lynette Smith | First ImpressionsThe staff was awesome. So nice and so helpful.
Maribeth Watts | Overall ExperienceYou're automatic phone answering system just plain stinks. I phoned a few times to your hub which is selected by my internet connection, and each time I received a recording then my waiting time was 1 hour. If you had a computer programmer ("System Analyst") not an IT person designing this for you, you would have many many more customers. Where I work for 42 years, we did everything possible to answer the phones. If you don't answer the phone you're insulting the potential and present customers. I hope somebody tells the owners about this system.
james plodzien | Overall ExperienceSo easy to use and great staff
Tanya Wilhoite | First ImpressionsThe storage unit I had reserved 10x15x10 was not available. I was asked to take the 10x10x10. I wanted to get the bigger unit as it was for 2 people and we have a lot of furniture and belongings. I am not sure if all our belongings will fit in the now smaller unit.
Shraddha Shetty | First ImpressionsNeed bathroom fixed
Angela Jacobs | Overall ExperienceThe place was clean and staff was helpful
Bruce Shifflett | Overall ExperienceStaff is wonderful - very friendly & knowledgeable
Timothy Mccrady | First ImpressionsStaff was very friendly and helpful!
Robert Huser | First ImpressionsThe only downside was that I was told there was gas in the vehicle (like there usually is) and it needs to be brought back with the same amount. I have driven uhal several times and know the gas gage tends to be a bit wonky. So I drove about a block and a half and the gas guard was buried on E… so they got it returned with alot more fuel then I left the lot with. We also used the self storage facility. Was east and super clean. Although an alarm (really high pitched) goes off literally every time you walk through..
Summer Baker | First ImpressionsThe only issue was the unit we were originally assigned was not available. We found one real close to the back door but that was out of the range we could be transferred to. Not a huge problem for us but it would have been more convenient for Mom although we don’t think she will access without us.
DIRK SMITH | First ImpressionsExcellent service,store manager is awesome all the staff is awesome thank you
sherry evans | First ImpressionsAs usual Sarah Donaldson took excellent care of my needs. And I’m so appreciative you have no clue thank you again Sarah.
Anita Johnson | First ImpressionsGreat service
scott Parsons | First ImpressionsVery smooth process. Excellent
Hermanda Gainer | First ImpressionsPretty good.
Riley Devereaux | Overall ExperienceVery helpful
alvine norvell | First ImpressionsThe bathroom was locked.
Kelly Grant | Online Move InBetter rental rates than the competition. Lower loading floor in trucks make it easier to load heavy items. I definitely would choose U-Haul above any other rental trucks.
Joyce Mangus | First ImpressionsI would highly recommend this storage facility!!!
Dee Stewart | Overall ExperienceVery Happy!!
PEGGY GILLIAM | Overall ExperienceAlways room for improvement
Lowell Miller | First ImpressionsI’m calling corporate Monday to see what I can do about getting refunded
Meagan Cross | Online Move InVery smooth and fast. Thanks to Erin and everyone at this facility. We will definitely be back.
Bennie Markwell | Overall ExperienceGreat staff, will always use this location
Dexter Friday | Overall ExperienceFriendly and helpful.
Kreg Stewart | Overall ExperienceNothing but positive experiences and friendly staff. I will definitely use your services whenever I need to.
Chad Johnson | Overall ExperienceSatisfied customer
Andre Farrel | First ImpressionsSarah, the manager, was extremely helpful and explained details of the rental clearly.
Susan Barker | Overall ExperienceSarah is amazing …she always goes above and beyond customer service needs
Tracie Johnson | Overall ExperienceMuncie store manager Sarah is amazing!!! Super friendly and very helpful.
Carla Price | Overall ExperienceEveryone was very helpful!!
PEGGY GILLIAM | First ImpressionsGreat staff. Thankyou
jennifer cameron | Overall ExperienceThe staff was helpful, polite, and went above expectations to make sure I was taken care of. A plus crew. The facility is very clean, organized, well lit, had carts available to help make the move easier.
Kreg Stewart | First ImpressionsGreat friendly staff.
Debora Sims | First ImpressionsThe staff was incredibly helpful and polite. They explained everything very clearly and was able to get a bigger storage unit once I found the one I reserved was too small.
DAWN MILLER | First ImpressionsExcellent service
Gary Cook | Overall ExperienceI do think the floor is in the storage rooms should be better because they make it think that it's going to be better than it is I think the storage walls and the flooring because in that showroom area it looks really good versus when you get back there and you've rented one and you see what it looks like but the people there are very friendly and it's been very easy to to rent a truck I've had to change over three times though while I've had a vehicle
brenda smith | First ImpressionsVery friendly and helpful young men and woman
sally jarrett | First ImpressionsSarah and her group of people are the best. Total enjoyment keeping my stuff stored there. They were always very helpful and very friendly and I appreciate it again, thank you.
Anita Johnson | Overall ExperienceSarah was very great and helpful with everything 😁
Lesley Smith | Overall ExperienceExcellent
WILLA Cook | First ImpressionsI was locked out for non- payment twice, even though my fee was auto pay by credit card. Problem resolution was only FAIR.
Kathy Thomas | Overall ExperienceVery easy move and the garage with carts was very helpful!
JOHN TRAINER | First ImpressionsExcellent service and very very clean
Gary Cook | First ImpressionsGood facility, good customer service.
OLADIPUPO DADA | Online Move InThe lady at the desk was helpful.
Mark Gilstrap | First ImpressionsOverly professional!
VERONICA HATCH | First ImpressionsSarah, the manager - is absolutely fantastic. Super nice and runs a good store. Tim S. was absolutely helpful and assisted me moving in and out. Couldn't ask for a better assistant. If I could personally give these two raises I would, this store is a great example of Uhaul.
melvin williamson | Overall ExperienceSarah and Timothy were very helpful while picking up my truck and checking out of my storage lockers.
Andrew Line | Overall ExperienceGreat Service
Gary Cook | First ImpressionsI had a great experience here, the man that checked me out showed me exactly where my unit was and how to access it. Overall an easy move into my storage unit.
Taylan Harrell | First ImpressionsWell done, Thank you!!
William Guthrie | First ImpressionsStaff is hella friendly. Y'all got some good folks in there.
michiko jackson | First ImpressionsMy experience with U-Haul Storage in Muncie, IN has been consistently excellent. I have had a storage space for 4-5 years and U-Haul has provided a clean, dry, well-lit environment. Above all the personnel was super throughout my time there. The employees were always polite, courteous, professional, helpful, and cheerful. I could not have asked for better service -- very impressive.
Maryjo Reef | Overall ExperienceI would recommend U-Haul Storage over anyone in Muncie. There’s always someone available to assist me if I have any questions. The staff at the Morningside location was very friendly and helpful with all of my concerns.
jasmine hulen | First ImpressionsFrom beginning to the end, the staff members were very courteous ; expressly Anthony Castro.
TARA DURGANS | First ImpressionsI am thankful and pleased with my complete experience from start to finish.Everyone at this location was a total gem!
Lacie Marshall | First ImpressionsOur living room furniture was ruined after two weeks of being there due to a rodent problem! At least one dead mouse was decaying on top of the pieces. I had to purchase emergency Amazon furniture just to have places to sit for my daughter’s birthday party this coming weekend. Never again.
Nicholas Mckee | Overall ExperienceThe Muncie IN staff on E McGalliard was awesome Sarah, Timothy, and the Storage Manager we re very kind and professional
Larry Carther | Overall ExperienceGarage doors were often broken.
Pamela Gamble | Overall ExperienceSarah and staff are exceptional!
John Riddle | First ImpressionsThe entire staff were helpful and very friendly! We had a great experience - renting a truck and storage unit. Awesome crew at his location. I hope you guys acknowledge this.
Ricardo Morales | First ImpressionsVery clean and nice people to work with!!!
Dee Stewart | First ImpressionsYour staff at the Muncie Mc Gallard location is great. Very helpful and wonderful customer service. You have a great manger !! She went out of her way for me when I had a family emergency . She runs a first class location. Keep up the great work. John Truax Solis
John Solis | Overall ExperienceEveryone was very kind and made the move in easy!! I’m very happy that I chose U-Haul to store my belongings with.
jacob bartolotta | First ImpressionsNice warm area. The carts were great to have. Perfectly clean.
BRYON JORDAN | First ImpressionsI liked the staff & a free month of storage, is really cool too.
Jason Boykin | First ImpressionsEverything was excellent!!
JAMESH JR BEATTY | First ImpressionsThe staff in Muncie was so helpful and is very customer-oriented.
robert willey | Overall ExperienceEveryone there was very professional and deliver excellent service.
Lakeisha Ware | First ImpressionsSarah at the Muncie, IN location is incredible. Friendly, knowledgeable, helpful, patient, funny, and kind.
Kelley Hill | Overall ExperienceNothing missing from my storage, lost my card several times did not have a problem getting it replaced, staff was very nice and helpful! I would say I was happy hate it lasted longer than I expected! Uhaul was the best, I enjoyed my stay
Tywondia Johnson | Overall ExperienceThis facility is the best in town. Great management and staff.
Shane LeMaster | Overall ExperienceWith 2 college students moving in and out of dorms, U-Haul was a great help! I rented a storage unit, moving trucks and move help for both moves and my experience was great! Thank you u haul!
Jill Noble | Overall ExperienceWe rented a cargo van last night and closed our storage unit. The employee we dealt with was rude, seemed put-out by any questions we had and her overall attitude was terrible.
Kimberly Schaefer | Overall ExperienceI was very disappointed when we didn’t get the unit I had reserved 2 mths prior to needing it. I had reserved the largest unit and requested outdoor access to the unit. We got a smaller one instead and was in the center instead of outdoor access.
SHERRY KAUFMAN | Overall ExperienceOne of the guys even helped me back the truck in to the loading area! Great place would highly recommend.
daniel spencer | Overall ExperienceVery professional.
PAUL MOTO | First ImpressionsI had a wonderful experience! I would recommend this place to anyone!
melena slaven | First ImpressionsEasy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.
Julie Moody | First ImpressionsSo nice and helpful. A real fancy place!
jessica mccormick | First ImpressionsThe representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.
Howard McCain | First ImpressionsEven through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them
Ashley Williams | Overall ExperienceGreat times
cassandra cecil | Overall ExperienceEntire staff was helpful and courteous. Storage facility is great.
Holly Bowen | First ImpressionsI would rent there again, if I ever need a storage space.
Dianna Stankiewicz | Overall ExperienceVery rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances
Jon Hilton | Overall ExperienceI'd recommend using uhaul.
ANGELA KING | Overall ExperienceThis is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS
Betty Spears | Overall ExperienceThanks really appreciate your help
Cynethia Jones | First ImpressionsThe facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears
Betty Spears | Overall ExperienceVery helpful staff.
gregory kimbrell | Overall ExperienceThe staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.
Lynda Niaves | Overall ExperienceOverall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.
john kreuzman | Overall ExperienceEasy and fast process
Kathy Furnish | Overall ExperienceThey gave me the run around on my reservation
christa west | First ImpressionsThank you Sabrina and staff.
Vincent Pucciarelli | Overall ExperienceI really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.
Claire Downes | Overall ExperienceVery nice and convenient.
Nathan Roberts | Overall ExperienceMy only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay
Scott Stephens | Overall ExperienceIt was great! Would recommend & also would move back in at the end of the school year
Amanda Robinson | Overall ExperienceHad a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim
Kim Faulkner | Overall ExperienceVery easy experience.
Michelle Gearing | First ImpressionsSeriously, everyone was so nice and the free month of storage saved my butt.
Lydia Lloyd | First ImpressionsProfessional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!
BEVERLY BOwEN | First ImpressionsExperience was great. The owner took care of us. She was very professional and went out of her way to help us.
Don Hautman | First ImpressionsThey made it all easy!!
nikole barach | First ImpressionsGreat service, helpful staff.
Kathy Furnish | First ImpressionsThank you
LaShona Gilliard | First ImpressionsI was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage
Dianna Stankiewicz | First ImpressionsEverything went smoothly and the staff members were friendly and helpful.
Danka Maric | First ImpressionsEveryone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.
Ben Wiedmaier | First ImpressionsSabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.
Katherine Mitchell | Overall ExperienceIt was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone
Thomas Dewees | Overall ExperienceThank you
connie craycraft | Overall ExperienceGreat experience!
Karen Tupling | Overall ExperienceTop shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other
Jeffrey Johnson | Overall ExperienceGoing above and beyond to help thanks for great employees
Eddye Harris | First ImpressionsSelling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!
Vincent Pucciarelli | First ImpressionsEver one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy
Westly Lanning | First ImpressionsEveryone was so helpful
Vivian Zamarron | First ImpressionsEveryone at this location was awesome but Sara was extraordinary thanks for everything lady !
Denisa Adams | Overall ExperienceThe facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.
Kent Thaler | First ImpressionsGreat JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.
Michelle Lacy | First ImpressionsThe guys that did my moving went over and above what needed to be done
STEPHANIE BROOKS | First ImpressionsExcellent experience
John Ray | Overall ExperienceSabrina was very courteous and patient. I appreciate the fact she was very informative.
Carolyn Leavell | First ImpressionsAll staff was friendly. Like the large area to back into to offload and load items.
jane lynn | Overall ExperienceOverall a great experience.
joseph miller | Overall ExperienceThe staff was friendly and very funny.The units are clean,and well planned out.So far great experience!
Amy Yohler | First ImpressionsIt really met my needs at the time.
Zachary Chalfant | Overall ExperienceVery good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.
johnny Lyons | Overall ExperienceSabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.
Victoria Linssen | Overall ExperienceThe manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.
Victoria Linssen | Reservationvery nice staff & building
Donna Boals | Overall ExperienceStaff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.
Misty Witt | ReservationIt was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.
Maya Montague | Overall ExperienceVery convenent to the Ball State campus
rich friedman | Overall ExperienceSabrina provided excellent customer service and made our experience a good one.
Michael Hill | Overall ExperienceVery friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!
Donald Wilson | Overall Experiencequick, easy sign up and very friendly staff
Sharon Clevenger | ReservationA little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!
Gary Manders | ReservationThe service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!
kimberly baker | ReservationSabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.
Jennifer Reiff | Overall Experience