Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7,610 comentarios

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
4.0

Area too congested need more people to help expedite the high number of customers

sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge M. 
Clasificación:
5.0

They’re friendly with me as a Deaf identity!

German Z.  |  Overall Experience 
Clasificación:
3.0

Have you considered being cool?

CORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

You need to improve your on the the phone customer service. Awful service people have no idea what they are talking about and try to Up! charge

Angelica E. 
Clasificación:
3.0

The self check in process was difficult. The guy with the keys would not help at all. He wouldn't even do anything other than direct me to the front desk. I stood at the front desk and this guy was friendly. He told me the check in guy had the keys. I went back out and he didn't even attempt to look for the keys. I go back in to the office and the guy has to page him and direct him to do his job. He finally finds the keys. The truck had a lot of damage and possibly bad shocks.

Loretta H. 
Clasificación:
2.0

The truck I got leaked gas when I tried to fill it

Ernesto S. 
Clasificación:
5.0

Friendly personnel, thanks

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ranetta S.  |  Overall Experience 
Clasificación:
4.0

Really appreciate the location's hours.

Phaly E. 
Clasificación:
3.0

The location of the building was in a good place however the drop box was not as visual as expected for the return key it took me a while to locate the drop box

Deondrea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raenikka S. 
Clasificación:
5.0

More trucks

Prince J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

Everyone was nice and did the job to the best of their abilities, even though they were shorthanded, and the AC broken. I hope uhaul pays them well

Ricardo G. 
Clasificación:
5.0

Excellent customer service by all the employees are interacted with will highly recommend

Jesse G. 
Clasificación:
5.0

Checking in to return the rental truck that is due by 3 pm. 2:15 pm I was asked if I'd like a printed or emailed receipt. I asked for email. Waiting 15 minutes, still have not received an email. I went into the office to get a printed receipt and there were 5 customers ahead of me in line. I left after 10 minutes.

Jeni R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda M. 
Clasificación:
4.0

I'm still waiting on a call from District Manager in Texas Augustine Reyes about my issue I had in Texas loading.

Jennie V. 
Clasificación:
5.0

Great everything

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo S. 
Clasificación:
5.0

The location was great and well managed. The location did a great job for me.

James R. 
Clasificación:
5.0

Great customer service at this location, thank you

Omar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty K. 
Clasificación:
1.0

Truck had no gas at all. We barely made it to gas station. We did not receive the credit we were quoted for fuel credit of $51 if we brought the truck back with 1/4 of a tank of fuel. The cashier/customer service rep was extremely rude in her work voice. We were disputing the credit we were supposed to recive and the chargebwas supposed to be on hold and we were charged anyway. Someone needs to contact me to give me the credit we were quoted.

Sherman B. 
Clasificación:
1.0

The lady that helped me out charged me for the insurance service when I creamery told her I didn't want it. Not to mention she helped out the clients while I patiently waited and kept talking bad about he staff! Saying that she was left alone in the office! That they never listen to her, etc. As a customer I really don't care, I just wanted to get out of there with my rental ASAP

oscar N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emery H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D. 
Clasificación:
3.0

Wait time for pick up was WAY too long. And my truck reeked of cigarette smoke, which gave me a horrible headache. Also, when I tell you I'm driving about 150 miles with the vehicle, please don't give me a truck with a quarter tank of gas...

Diana T. 
Clasificación:
2.0

Waited outside to drop off truck for about 15 minutes. No one ever came to help so just left the truck.

Kim S. 
Clasificación:
4.0

Start A Special Return Isle Don't Take As Long As Going Out I'm Just Saying

Mildred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMMEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

It was very easy to return the truck. It probably took less than 10 minutes.

Robert P. 
Clasificación:
2.0

I think you need better signage, indicating exactly where the key drop box is located. It took me a while to locate the drop box.

Adam M. 
Clasificación:
5.0

-Pricing Online is different than calling in. Confusing. - On one call the person said no extra charge for extra day except for mileage but upon visiting the store she said there will be a charge plus mileage. Other than that, the overall ease of reservation and self return online is so easy and simple.

Daniel C. 
Clasificación:
4.0

Nothing to comment on this section. The transaction was smooth. Deedee was thorough and detailed.

ALDRIN T. 
Clasificación:
5.0

Everyone was very nice and helpful! Great experience!

Allison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

La Trice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

vicente B. 
Clasificación:
5.0

Prompt professional service is what I received.

leo B. 
Clasificación:
4.0

What's up with the second contact phone number? Feel degrading.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
1.0

Ordered blankets and dolly and truck had neither. Truck interior was busted up and exterior had tons of damage

DAVID P. 
Clasificación:
4.0

Make sure the vehicles are cleaned before issuing them out to the next customer

MICHELLE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marcela S. 
Clasificación:
4.0

There was an issue with the fuel level of the truck when it was picked up, showed empty. The U Haul rep stated that the fuel was probably stolen the night before and applied a fuel credit once I refueled the truck and returned it later in the afternoon. Other than that the truck served its purpose and U Haul personnel were friendly and professional.

ERIC C. 
Clasificación:
1.0

I will recommend due to I've rented here before always got good service ….. Drop off employee was very rude he was mad because short staff… Mentioned he was frustrated & over worked…..I would not hire him to rep my company !!!

Tanisha T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac C. 
Clasificación:
3.0

El cliente no dejó un comentario.

terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph B. 
Clasificación:
1.0

The clerk called my wife to verify me. I have rented here three times recently so I should not be treated like a suspicious person.

Preston B. 
Clasificación:
3.0

The car haulers need to be parked in an area that has better access. The area is just to tight to maneuver in to park a trailer.

Ahmad B. 
Clasificación:
5.0

Excelente

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
3.0

I requested the share program, hoping everything could handled online. I was under the impression that once I got there, the truck would be waiting and thst I could pickup a go. No...after attempting to locate my truck, I was told that I had yo go inside. It's not a big deal, but it is. I ended up going inside and having to wait 15 minutes for the person ahead of me to finish. That's fine, but don't advertise the share program if it's not honored.

Randy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa J. 
Clasificación:
1.0

Was given a truck a wouldn't start because it was out of gas. The second truck was on empty also and was shaking like it was going to break down. I left drove to my storage unit, decided I didn't wanna break down or run off of gas so I returned the truck within 30 minutes. I was still charged, didn't even use the truck to move a single box.

Ericka D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN B. 
Clasificación:
1.0

Customer service was horrible, employee called me day after truck return asking when I would return them had an attitude when I advised I returned it the day prior. She soon after found the truck parked in the lot. She should have checked prior to calling me. Very unprofessional.

Kennadie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

I thank u for the rental use no problems at all

Geraldine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick H. 
Clasificación:
5.0

It's been really good

Martin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alysia G. 
Clasificación:
1.0

Pointless to have a reservation, you're gonna wait 90+ minutes Plus you get a $20 fee for dropping it off at night, which they will not tell you about or high light on your paperwork Pointless to turn in equipment early

Matthew M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wagih Y. 
Clasificación:
2.0

I think its ridiculous to ask for two other names to rent a truck. My wife was there with me and we gave her name/contact number. Was told they need another name/contact number. Makes no sense - We could totally lie and give a fake number or something. Complete waste of time. From arrival to leave - Took almost 50 mins - Waited almost 30 mins in parking lot waiting for my truck/auto transport. Ridiculous. Hire more staff to accommodate people. Much needed improvement to process. Not very happy let alone the ridiculous 0.89 cents a mile charge - Used not even a 1/4 tank roundtrip - Almost 67.00 charged - Ripping people off

Brent S. 
Clasificación:
2.0

I went to drop off the trailer. I was told to go to the back trailer area where I picked it up. I did. I waited a few minutes before dropping it myself and putting it in a spot. I then drove around until I found a worker and told him I dropped it off and he took the equipment ID from my receipt and said he'd handle it. As I was driving away I called the office for this location and spoke to a woman informing her of the same thing and she said no problem she'd handle it. The next morning I get an email saying I was billed another day rental and that I turned it in this morning. That was really irritating and somehow I just knew that was going to happen, hence me even calling. Still happened anyway. I took video from my dashcam thankfully just in case but this should not happen, period.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANTON H. 
Clasificación:
1.0

Learn how to put the right info so others don't have customers personal information

Jamie G. 
Clasificación:
3.0

uhaul has become more a do it yourself type of business. Very little interaction with staff. This particular time, had to wonder all over parking lot because cargo van was not where i was told it was . parking spots do not have numbers and there is no staff around other than the guy checking in returned trucks.

Esther S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn Z. 
Clasificación:
4.0

FYI, the gas tank siphon valve that is connected to the gas tank was loose. It appears that someone siphoned the gas out of the tank. When I got down the street and put gas into the tank I noticed the disconnected valve and had to return to the Uhaul center. Gas was spilling out as I drove. They pounded it into the tank with a hammer. I do not fault anyone at Uhaul, but recommend that it be checked by Uhaul personnel before a customer leaves the yard.

JOHN P. 
Clasificación:
1.0

They installed the trailer but failed too tighten the locking mechanism. On the ball , tailor fell off while merging on to the freeway

Norma R. 
Clasificación:
1.0

Manger needs trainning despertly

prince W. 
Clasificación:
4.0

Online check in seems pointless. I still had to go in and still had to wait in line. The longest amount of time was waiting for someone to help me out back where the trailers were. They told me someone was en route to meet me when I completed check-in but after waiting 10 minutes nobody came. I went back to propane and asked them to page someone and then went back and someone arrived to help.

Brian M. 
Clasificación:
5.0

Replace borderline tire tie downs.

edward R. 
Clasificación:
5.0

Everything went smoothly. The staff was friendly and helpful.

Marc B. 
Clasificación:
3.0

Shorter wait times for pick up

Dana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Areona C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaschar M.  |  Overall Experience 
Clasificación:
5.0

La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias

ANTONIO G.  |  First Impressions 
Clasificación:
5.0

Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Gracias.

Oliver T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIS B.  |  First Impressions 
Clasificación:
5.0

I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...

VICTOR R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CORNELIUS T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie M.  |  Overall Experience 
Clasificación:
4.0

From beginning to end, you were very helpful. Thank you for your help.

Gilroy N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

maria g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIZA G.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.

josie c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn G.  |  Overall Experience 
Clasificación:
3.0

It didn't seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

dulce d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIKA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Haydee G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess P.  |  Overall Experience 
Clasificación:
4.0

Awkward lay out of the units, but other than that, it was a great experience.

Erika M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWUBDER S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Haydee G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  Overall Experience 
Clasificación:
5.0

Moreno Valley California Uhaul is Awesome

Archie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDonna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Inez C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Barbara T.  |  Overall Experience 
Clasificación:
3.0

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Phillip K.  |  Overall Experience 
Clasificación:
5.0

Judy is the best

FRENSHAKERNAY H.  |  Overall Experience 
Clasificación:
5.0

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

edward s.  |  Overall Experience 
Clasificación:
4.0

The access hours are a bit short extended hours or even extended on pay

Karina F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA F.  |  Overall Experience 
Clasificación:
5.0

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Susan M.  |  First Impressions 
Clasificación:
5.0

Great place to store your everything..

HOSEA W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCUS H.  |  Overall Experience 
Clasificación:
5.0

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Gracias.

SHARON W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECKA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leilani G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta J.  |  First Impressions 
Clasificación:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  First Impressions 
Clasificación:
4.0

Some uhauls have an area for unwanted items or disposal items.

Sharon S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
1.0

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Roger M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmella A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA V.  |  Overall Experience 
Clasificación:
5.0

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

ARNOLD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE P.  |  First Impressions 
Clasificación:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly V.  |  First Impressions 
Clasificación:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CULLEN F.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything 😊

candace r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DESHAUN J.  |  First Impressions 
Clasificación:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Clasificación:
2.0

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Paige M.  |  First Impressions 
Clasificación:
5.0

Thank you I appreciate your help

Alisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna C.  |  First Impressions 
Clasificación:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Illana W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Candice D.  |  Overall Experience 
Clasificación:
3.0

High rates for storage rooms. Higher then anyone else.

Terrell C.  |  Overall Experience 
Clasificación:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Clasificación:
5.0

Judy was great thank you for the help.

Aaron B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto L.  |  Overall Experience 
Clasificación:
1.0

This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

JOVAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA V.  |  Overall Experience 
Clasificación:
5.0

Have rented trucks from Judy for years, always a pleasure!

PAULA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H.  |  Overall Experience 
Clasificación:
5.0

Patty Moore was extremely helpful! Thank you 🙏

valerie h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaterria G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina G.  |  First Impressions 
Clasificación:
5.0

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?

catalina g.  |  Overall Experience 
Clasificación:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter W.  |  Overall Experience 
Clasificación:
2.0

On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

RUDY F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LaShawn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

javier s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Areona C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha B.  |  First Impressions 
Clasificación:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Clasificación:
2.0

There was roaches and the central air did not help keep my stuff in temperature

Abigail L.  |  Overall Experience 
Clasificación:
5.0

I found all the staff very helpful and eager to serve with a smile.

ARIE G.  |  Overall Experience 
Clasificación:
5.0

Thank you for being quick and super helpful. Wish you the best!

jACQUELINE G.  |  Overall Experience 
Clasificación:
5.0

Storage clean

ARIE G.  |  First Impressions 
Clasificación:
3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rony R.  |  Overall Experience 
Clasificación:
4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Roy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE B.  |  Overall Experience 
Clasificación:
4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Thi M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

william p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA T.  |  Overall Experience 
Clasificación:
5.0

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

maxine p.  |