Customer Reviews for U-Haul Moving & Storage of Mooresville

6,074 reviews

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The woman in the office obviously hates her job and sadly her customers as well. Talking on her mobile hone with a friend on speaker during office hours and during transactions. I walked in and she did not know I was there - she was talking horribly about customers who come in late in her shift and describing how she was going to make their life suck. Unbelievable!!

Michael Sweeney 
Rating:
5.0

Customer did not leave a comment.

mark majocha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Cuellar 
Rating:
5.0

Customer did not leave a comment.

Jeff Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Maple 
Rating:
5.0

Customer did not leave a comment.

Fredrik Karlsson 
Rating:
5.0

Customer did not leave a comment.

alexander pichardo 
Rating:
5.0

Customer did not leave a comment.

Christopher Woods 
Rating:
5.0

Customer did not leave a comment.

Clayton Coleman 
Rating:
4.0

Customer did not leave a comment.

Glenn Madara 
Rating:
5.0

Nothing

steve Monty 
Rating:
5.0

Customer did not leave a comment.

Courtney Alexander  |  Online Move In 
Rating:
5.0

Everything was very good

HERBERT MAHONE 
Rating:
5.0

Customer did not leave a comment.

Andrew McDonald 
Rating:
3.0

Picked up a car trailer to do a 6 hour tow, attendant had me hook up the trailer by myself while she stayed in the office. I figured it out and in doing so noticed one of the trailers tires was very low on air. I told the attendant this showing her where a previous renter had hit something with the tire damaging the sidewall causing a leak. She told me this giant U-haul facility does not have an air chuck. So I me 6 hour tow turned into an 8 hour tow due to having to stop multiple times to check on and air up the damaged tire. The tire damage should have been spotted on the previous renters turn in.

PHILIP MORIN 
Rating:
5.0

Customer did not leave a comment.

Diana Castillo 
Rating:
5.0

Customer did not leave a comment.

Nakia Rickett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DIXON 
Rating:
5.0

Customer did not leave a comment.

Larry Young 
Rating:
5.0

The gas tanks should always be full when renting, then there is no question on amount of gas to return with.

David Downing 
Rating:
4.0

The only thing I would change is adding an overhead light inside each unit because it was kind of dark inside. The hallways were lit, but inside my unit was dark.

Laura Rowan  |  Overall Experience 
Rating:
3.0

Had to go back to get the missing hand dolly (which we deleted when we saw how small it was) and to get the missing 6 moving blankets that were not in the truck. We were charged for 7 Gallons of fuel and only drove 28 total miles!!

David Dockery 
Rating:
5.0

Nothing

Robin Monty 
Rating:
3.0

Very tight access (driveway) when loading or unloading. Had trouble getting out of the gate. One employee talking on Bluetooth phone to a friend while getting checked in and also while getting out of malfunctioning gate.

Christina Knotts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelique Gentry 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Customer did not leave a comment.

rocio polonia 
Rating:
5.0

Knowledgeable and caring staff. Patient and helpful. In person and those I talked to on the phone and at different areas.

Margo Shcketford 
Rating:
5.0

Customer did not leave a comment.

Russell McBrayer 
Rating:
5.0

Customer did not leave a comment.

John Barker 
Rating:
5.0

Customer did not leave a comment.

Timothy Quaye 
Rating:
5.0

Customer did not leave a comment.

Sydney Miller 
Rating:
4.0

It is a great location, near the interstate. But there is not a lot of parking.

Joe Miller 
Rating:
5.0

Best towing trailer I've ever pulled, 12 footer good ride, would definitely rent again

Gary Evens 
Rating:
5.0

Customer did not leave a comment.

Karen Harden 
Rating:
5.0

Great experience !

Dennis Cowardin 
Rating:
5.0

Great customer service and great experience. We will return

Alfred Samuels 
Rating:
5.0

Dianna and Brandi were super efficient and cheerful on my pickup and return. Excellent rates, excellent equipment, excellent professionals.

Donnie Swygert 
Rating:
5.0

Brandi was the BEST!

alejandra bentley  |  Overall Experience 
Rating:
1.0

We rented a 20 ft U-Haul, drove it about 9 mi to my home. Loaded it with three rooms worth of extremely heavy furniture. My husband begins to drive it out of the driveway, only to find out the tie rod is broke when he turned to the right the truck went to the left and to boot the ASB light was on and when my husband tried to stop there were no breaks. Brake pedal went straight to the floor. By the grace of God he found this out as he was pulling out of the driveway and was able to pull back into our yard and thankfully we have lots of cleared land where he was able to just let the truck roll around until it stopped. It was the only day we had to move and had plenty of people to help. With that being said that was on a Saturday, called U-Haul they did RENT us another truck . This one was only 15 ft, it is now going on 5:00 p.m. all of my help has had to leave, my husband is leaving Sunday the very next day to go out of town for a week with work, so now I am hiring movers. This entire time I have been speaking with corporate about the situation. They did have someone come out and pick up the truck on a wrecker once they got truck back in their possession, I have heard nothing. But they had no problem charging me almost $100. Not to mention the next day I had to hire two people to help me move. In the end I guess I'm just really thankful that no one was killed or hurt. The part that really disappoints me, is that while speaking to corporate I was promised that I would pay nothing for the second truck simply because we had already loaded the first truck and then we had to use our day to unload the 20-ft truck and now make several trips back and forth to storage with a 15 foot truck. I'm really disappointed in how customer service in this country has completely gone to crap. Extremely nice on the phone and then poof they've got their money got their truck back and definitely lost a customer. Not because the truck broke down things happen in life I get that. But because they did not hold their word nor have I heard from them since the incident which was 5 days ago, I work in customer service I should not be having to call them, they should be calling me and refunding my account.

Alissa Weaver 
Rating:
5.0

Everyone was very helpful and courteous

Cynthia Moore 
Rating:
5.0

Customer did not leave a comment.

SUSAN DRISCOLL 
Rating:
5.0

Customer did not leave a comment.

Wayne Braham 
Rating:
5.0

Quick and easy

Duane Maynard 
Rating:
2.0

This reservation was set at 2 different locations. I had to pick up the truck from another location and then go to this one to get the car tow. This place was extremely slow, unorganized, and not helpful. Our reservation was to include a hand dolly and no one, not even customer support, could help me locate one.

amy hitchner-allison 
Rating:
5.0

Staff were very friendly and helpful. Equipment worked perfectly for us.

Tim Jahn 
Rating:
5.0

Customer did not leave a comment.

HERBERT MAHONE 
Rating:
5.0

Great customer service staff

Derek Alexander 
Rating:
5.0

Customer did not leave a comment.

Lauren Llast 
Rating:
3.0

Customer did not leave a comment.

Kori Green 
Rating:
5.0

Customer did not leave a comment.

shane RUCKER 
Rating:
3.0

Customer did not leave a comment.

Robert Saunderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD JESANIS 
Rating:
5.0

Customer did not leave a comment.

Tina Nichols 
Rating:
5.0

Excellent Customer Service

Tamnika Mayfield 
Rating:
5.0

The person I spoke to was real easy to deal with and made the process super simple

Marcus Purcell 
Rating:
5.0

Customer did not leave a comment.

john matthis 
Rating:
5.0

Customer did not leave a comment.

maryna hohner 
Rating:
5.0

Customer did not leave a comment.

Megan Finch  |  Overall Experience 
Rating:
5.0

was a very easy experience. no recommendations for improvement

Jon Depersis 
Rating:
5.0

Customer did not leave a comment.

Christopher Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Kimball 
Rating:
5.0

Marshal was so sweet and friendly while I was checking the truck out. And when dropping off in the evening the staff was also kind and welcoming.

Mandalay Cooper 
Rating:
3.0

No gas in truck when I picked it up

Keith Gilbert 
Rating:
3.0

The first car hauler the tongue jack was bad and we could not get it hooked up to our truck. The second car hauler was very badly rusted and the tie down mechanisms would not retract. We had to purchase WD-40 lubricant to spray on the tie down mechanisims so we could get our car properly secured. Then once we arrive to unload the car the tie down mechanisims would not release. An hour later after lubricating the mechanisms again we finally got the tie downs loose. The trailier had sand all over it. The trailer had not been washed or anything. No wonder it was severly rusted.

Jacquline Kimbrough 
Rating:
5.0

Customer did not leave a comment.

JEREMY WALBORN 
Rating:
5.0

Brandi and her staff are top-notch. I would suggest Uhaul again and again.

Beloved Schultz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MASTURZO 
Rating:
5.0

Customer did not leave a comment.

Katrina Frazier 
Rating:
5.0

The service was fantastic! I appreciated the help in getting the rental truck and figuring out what else I needed to make it the easiest.

Lisa Shoop 
Rating:
5.0

Customer did not leave a comment.

Laura O'Rourke 
Rating:
4.0

Customer did not leave a comment.

Helen Simmons  |  Online Move In 
Rating:
1.0

The location was not set up for success. Lots of miscommunication, I ended up being charged for an extra day, my drop off wasn’t processed until the next day despite dropping off at 9am. U-Haul has not reimbursed me for the over charge. I would avoid this location at all costs.

Michael Redmond 
Rating:
5.0

Customer did not leave a comment.

Demetruis Roach 
Rating:
3.0

There's little to no parking at this location

Matthew Tannenbaum 
Rating:
5.0

brandi was great help even with the system being slow

shay staunton  |  First Impressions 
Rating:
3.0

Trailer smelled of gas. Rented a 6x12 two other times. They had two doors in back that went out. This one was older, had a roll up door which got in way of cargo. Head room was much less in this model making it harder to load

thomas cameli 
Rating:
5.0

Customer did not leave a comment.

arash Mirbaha 
Rating:
2.0

Computer system was down when trying to pick up truck. Waited for an hour and finally had to check in online. Finally got truck and the gas was on empty and the engine light was on. Not a good experience!!

Scott Dixon 
Rating:
5.0

Friendly workers.

Gretchen M Smith 
Rating:
5.0

Customer did not leave a comment.

Willie Glover 
Rating:
5.0

Customer did not leave a comment.

Dragos Plesca 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Shoemaker 
Rating:
2.0

Small area so hard to pull in & out

Seth Fink 
Rating:
5.0

Easy in and out. People are helpful and friendly. Equipment was exactly as expected.

Robert Mouat 
Rating:
1.0

Both ladies were rude, and denied me the proper trolley I’ve rented before and confirmed was allowed for my car and instead insisted I HAD to get a bigger trailer for my car and like I tired to say my cars were too low and damaged the bottom of my car and they still charged me even when I brought it back 15 minutes later

austin adams 
Rating:
5.0

Trailer floor warped furniture I hauled did not want to stand up straight about twisted my ankle floor has dips in it not flat very heavy trailer pushed my truck all over had no clearance lights front of trailer

Timothy Coffey 
Rating:
5.0

The staff here is so warm and friendly. If you follow the directions for the rental-your in and out quickly. I can’t remember the gals name- but she is newer- she is amazing! She brings the trucks up and makes sure they are ready to go.

Shari Barnard 
Rating:
5.0

Customer did not leave a comment.

Ashley Stoessel 
Rating:
3.0

Customer did not leave a comment.

Brittney Charles 
Rating:
4.0

The truck is in desperate need of servicing. It wouldn’t start every time I turned it off. I had to try to crank it multiple times. It also was pulling to the left very badly. I left the staff know at drop off.

Shannon Matthews 
Rating:
5.0

Brandi was exceptional. She was kind, helpful and very professional

DENNIS MCELRATH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel McKenrick 
Rating:
5.0

Quick and courteous

BUTCH NORDENBERG 
Rating:
5.0

Customer did not leave a comment.

Joseph Abbagnaro 
Rating:
5.0

This was a spur of the moment rental. The office staff was awesome. Very easy. Very affordable.

Henry LaGue 
Rating:
5.0

The rental was quick and painless. I didn't have a reservation as it was a spur of the moment need. The staff was able to accomodate me and get me out the door quickly. Friendly team behind the counter. Nothing could have been improved.

Christopher Rhodes 
Rating:
2.0

when I returned it they told me I can’t get my money back for the days I didn’t use the trailer

James Montano 
Rating:
5.0

Customer did not leave a comment.

FNU Mohammed Masood 
Rating:
5.0

I had a great experience, no issues.

MALCOMB PEGUES 
Rating:
4.0

The girls went out of their way in the pouring rain.

Sharon Lee 
Rating:
3.0

Customer did not leave a comment.

shaquita crawford 
Rating:
3.0

Customer did not leave a comment.

Nibaldo Cabriales 
Rating:
5.0

Customer did not leave a comment.

William Reilly 
Rating:
1.0

After I did everything right I was charged $78 when I dropped the u haul off at 9pm in Tennessee. Absolutely outrageous. Price gouging. I did exactly what I have done in the past. I’m upset.

Sharon Lee 
Rating:
5.0

Customer did not leave a comment.

john king 
Rating:
5.0

Customer did not leave a comment.

gbaintien smith 
Rating:
1.0

My issue happened after I closed out my unit. The app stated my request to close was subject to managers approval for over a month. I received several threats of past due balances and late fees. I had to call over 6 times, only 2 of which were actually answered by the customer service line, to finally have my unit closed on the system. I know I wasn’t in threat of paying the balance or fees because I requested the close properly on the app the day we cleared out the unit, but the frustration of dealing with notices and fees all while no one at the site ever answered the phone is why I wouldn’t recommend Uhaul storage to anyone.

Emily Nipper  |  Overall Experience 
Rating:
2.0

Have a gate code over night person for after hours drop off on trailers. Had to keep the trailer and extra night, and take it back the next morning in freesing rain. Super inconvenient.

patrick dunne 
Rating:
5.0

Customer did not leave a comment.

robert thrett 
Rating:
5.0

Website leaves a lot to desire.

Robert Ward 
Rating:
5.0

Customer did not leave a comment.

LaTrina Cowan 
Rating:
2.0

Truck had check engine light on. The self check in processs is a joke.

Jacob Evans 
Rating:
5.0

Customer did not leave a comment.

Luciano Tekampe 
Rating:
4.0

Customer did not leave a comment.

Colin MILLS 
Rating:
5.0

Brandi was exceptional. She was professional and accommodating. It’s her and Uhaul why I keep coming back over and over again. Merry Christmas

DENNIS MCELRATH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Coleman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DIANA HAMPTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Epifania  |  Overall Experience 
Rating:
5.0

Very easy experience

Laura Chapter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvia brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Boller  |  Overall Experience 
Rating:
5.0

Very good service

Jack Baril  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David perdock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Witt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Vella  |  Overall Experience 
Rating:
5.0

The manager of the facility was great. Professional and interacted with the customers in a delightful way.

KENT REBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVERY MOORE  |  Overall Experience 
Rating:
5.0

I was a tenant for 3 yrs.. at the start of the pandemic. I was greeted every morning and anytime I was seen on campus by staff. Manager Brandy was great. She made sure I had everything I needed and was there to help no matter what. I will miss the building I rented and I will miss the staff at uhaul.

Terrence Bonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNE EDSALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd Barnes  |  Overall Experience 
Rating:
1.0

Unfortunately a pipe in the climate control area leaked raw human waste on a leather sofa and two large wool rugs. They were ruined. I was told the pipe was full of airplane bottles. Ie mini bottles. So ei someone is living in a locker again or someone onsite drinks at work. Regardless my property was ruined. I had to arrange for time off from work and a truck and help to dispose of my property. This wasn't a act of God. This was a facility not properly maintained. It is my understanding that this happened to someone else as well. Lightning caused fire or tornado would be act of God. A backed up toilet full of liquor bottles is not. Have a sofa and rugs soaked in urine and feces is unbelievable. As for security the gate was broken for a long period and the facility was open 24 hrs a day. I was allowed to store the sofa and rugs in a damaged goods locker until I could move it out. Due to the mold a mildew, I have to question the humidity and temperatures maintained in the controlled storage area. This was an expensive loss.

JAMES EDWIN HOPKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN FOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin vang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Moser-Burg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Mugford  |  Overall Experience 
Rating:
4.0

They staff was very helpful but they are understaffed at the desk. Maybe not for all the time but the times I was there it was a long wait. Again they were kind and helpful but many times I was alone in the front of the store for 10 minutes or longer . Maybe even a camera and speaker to let the people waiting know someone will be coming soon. Otherwise nice place.

Judy Risavi  |  Overall Experience 
Rating:
5.0

Totally loved Morgan Harrill and Danielle Hampton!!! It was so hot when we finished Danielle gave me ice cold water and Gatorade while Morgan checked me out!! Great young ladies, the world needs more like them!!

Veronica Boyles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE ROBERTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley Elijah  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria Menendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC ENGLER  |  First Impressions 
Rating:
1.0

Always unsecured and dirty. A uhaul storage employee hit the front of my truck with a uhaul truck. Then denied it and they wouldn’t do anything because the camera wasn’t pointed in my truck’s direction. They always backed up other vehicles to my work truck to make it hard to access and park. I would NEVER recommend this place to anyone. Staff is unprofessional.

Robert Lycans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

penny clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris appel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASON STORM  |  Overall Experience 
Rating:
1.0

Rent prices are always increasing for no reason and improvements are not made to reflect the increased rent. Payment options for people that are behind on payments or have unexpected expenses/circumstances are either pay in full or have the contents of the unit sold and the debt go to collections. Overall just a bad experience over the many years I have had a storage locker with uhaul. Would never recommend and actively discourage anyone from using uhaul storage. Thanks for wasting my time and my money. The employees at the Mooresville NC location that helped me with my storage locker when trying to gain access after missing payment are the only reason I would ever come back. And sadly that would not be enough for me to recommend anyone ever using any uhaul facilities. I don’t have a problem with the employees. I have a problem with how the organization is run. Waste of money. This organization should be ashamed.

Jonathon Lacey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Auer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jodi russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thurman Axson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Englund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garret Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane Carney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Moore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nancy Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN BOWIE  |  Overall Experience 
Rating:
5.0

Very good staff and storage unit.

jonathan Szymanski  |  Overall Experience 
Rating:
5.0

Brandi and the staff are completely awesome! We will never go to any other storage facility around as long as we're living in Iredell County.

Dave Miller  |  Online Move In 
Rating:
5.0

Would be nice to have a light in each storage unit.

Ken Mayeux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eyvonne Jazbec  |  Overall Experience 
Rating:
2.0

Need to have another way to pay when closed

Debra Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Bower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Saunders  |  Overall Experience 
Rating:
5.0

Everything was perfect!

Wallace Blackwelder  |  Online Move In 
Rating:
5.0

Parki g is a bit troublesome. There isn’t really anywhere to park except against the storage units and then you oftentimes block UHUALS that are coming and going.

Shannon Houghtaling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kermit Burns Jr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn Roulhac  |  Overall Experience 
Rating:
5.0

Great people. Friendly and helpful.

Scott Hill  |  Overall Experience 
Rating:
5.0

Great help with everything

Tyler Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Shearon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Stockinger Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Gregg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Church  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith Browning  |  Overall Experience 
Rating:
5.0

Mr.Marshall was very nice and was very informative.

janice freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Bedel  |  Overall Experience 
Rating:
5.0

I think there should be lights above inside storage units. It’s hard to see.

jill simon  |  Overall Experience 
Rating:
5.0

U-Haul facility personnel were courteous kind respectful and understanding they help me get through my move easier and I know everybody says this I couldn't have done it without them .

Jonathan weber  |  Overall Experience 
Rating:
5.0

I've used this facility because it was convenient to the house and for the price of space I used. However, I don't believe that there should be price increases for an outside storage area. It requires no maintenance, no heat or cooling. Otherwise great experience

Michael Gennosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Mayeux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip mahle  |  Overall Experience 
Rating:
5.0

Cost to much

Wesley Voigt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Russ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney Sapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Barr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIM TREFRY  |  Overall Experience 
Rating:
4.0

Everything was great, except that I was not able to be credited for returning my extra unopened storage unit lock due to a malfunction in the computer system.

Martin Errigo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad Gullickson  |  Overall Experience 
Rating:
5.0

The staff is nice but hire more people come on.. one guy can’t do everything

Nicholas Mercuri  |  First Impressions 
Rating:
5.0

We used your facility for nearly 2 years. We were very pleased with our experience. The staff could not have been nicer. Thank you

Janet Powell  |  Overall Experience 
Rating:
4.0

The staff on move in day was friendly and accommodating.

Debra Saunders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Strange  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Newell  |  Overall Experience 
Rating:
5.0

Super convenient location, staff was very helpful and friendly. Facility and trucks were top notch!!

Jason Freeze  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful and friendly. Have rented trucks several times - this was my first experience with a storage space. Excellent experience.

TIMOTHY BOONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Smyth  |  Overall Experience 
Rating:
3.0

Uhaul employees tended to speak in vernacular. “Have you moved in” - to me means have I moved my things into the unit. To them it meant fill out the paperwork online. And then the employee (I think it was the manager whose picture is all over) seemed irritated that I didn’t know what she meant. Overall, facility meets expectations. Friendliness of the manager was sub par.

Noelle Morrison  |  Online Move In 
Rating:
3.0

The entry/exit is poorly setup and not efficient; especially when people with moving trucks or trailers are trying to enter/exit with others. If I would have known this in advance I would have selected a different and more accessible location. Also having no space for after hours drop off of the moving truck was inconvenient as well.

TEIKA SMITH-SOUTHALL  |  Overall Experience 
Rating:
5.0

GREAT EXPERIENCE .

Jonathan weber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Riley Stanwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nona Williams  |  Overall Experience 
Rating:
5.0

Marshall was extremely helpful and very nice.

Lexus Hector-Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aneissa Patterson  |  First Impressions 
Rating:
5.0

My unit was auctioned off

Angela Mayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Guazzerotti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Wren  |  Overall Experience 
Rating:
5.0

Kyle and the other employee were cool and friendly and very helpful.

Philip mahle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Gonzalo  |  Overall Experience 
Rating:
3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

karuppasamy irulandi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BELL  |  First Impressions 
Rating:
5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

India Westbrook  |  First Impressions 
Rating:
5.0

outstanding facility. Always spotless clean. Staff always helpful!

STEVEN BROOKS  |  Overall Experience 
Rating:
5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Marie Rojas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindy Stubbs  |  Overall Experience 
Rating:
5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Joe Baltos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRA PICKERING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART WRIGHT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Maldanado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Boulden  |  Overall Experience 
Rating:
4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody Frye  |  First Impressions 
Rating:
5.0

staff courteous and informative. convienient and easily accessible.

Tiffany Ghent  |  First Impressions 
Rating:
5.0

Staff always has a great attitude, and are super helpful with anything I need.

David Simmons  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina Boggs  |  Overall Experience 
Rating:
5.0

Staff pleasant and worked with us on right size storage unit needed.

Thomas Lackey  |  First Impressions 
Rating:
5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

richard robertson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Maldanado  |  First Impressions 
Rating:
5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin Carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward skoda  |  Overall Experience 
Rating:
1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick Shore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNETTE ZIMMERMAN  |  First Impressions 
Rating:
1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine Renfro  |  Overall Experience 
Rating:
5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca Bethard  |  Overall Experience 
Rating:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian Wingert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Boisvert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roberta DiMascio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Harding  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Newell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA VICKERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Paul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genine Renfro  |  First Impressions 
Rating:
5.0

VERY HELPFUL AND FRIENDLY

Joann Huntington  |  Overall Experience 
Rating:
5.0

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar Melendez Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne Gallagher  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Roopnarine Sookwah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Allman  |  Overall Experience 
Rating:
2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Julianne Enderle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Duggins  |  Overall Experience 
Rating:
5.0

I had storage with Public storage also, my experience with Uhaul was much better. Thanks

Jeff Prince  |  Overall Experience 
Rating:
5.0

Very easy to rent online; unit was very clean! Highly recommend!

Christine Berkhout  |  Online Move In 
Rating:
5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Corrinna Freeman  |  Overall Experience 
Rating:
2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Herman Galeano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Jo Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Thacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY BELLAMY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Stuart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marc Avena  |  Online Move In 
Rating:
3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Angelo Guercio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYRA NORRIS  |  First Impressions 
Rating:
1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rodolfo Moreno  |  Overall Experience 
Rating:
5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Susan Digiacomo  |  Overall Experience 
Rating:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael Gennosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN SMITH  |  Overall Experience 
Rating:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles Jones  |  First Impressions 
Rating:
1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

gordon ellis  |  Online Move In 
Rating:
3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Kenneth Crockett  |  First Impressions 
Rating:
1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Josh Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT NATHAN  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful.

Martin Suttles  |  First Impressions 
Rating:
3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Gregory Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becki Behrens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Vella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Irby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIENNE ARZU  |  Overall Experience 
Rating:
5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

JOSEPH MANNING  |  Overall Experience 
Rating:
5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Kevin OBrian  |  First Impressions 
Rating:
5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Laura Yuro  |  Overall Experience 
Rating:
5.0

Joey Is the best.

michelle bowles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Smith  |  Overall Experience 
Rating:
4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin Insurance Agency  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerilyn Fair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Hampton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Dorsey  |  Overall Experience 
Rating:
1.0

I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN WAUGH  |  First Impressions 
Rating:
5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼

Ladonna Sanetti-Dion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Johnson  |  Overall Experience 
Rating:
5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Holly Hamiter  |  Overall Experience 
Rating:
2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Jasmine Howard  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Caroline Wack  |  Overall Experience 
Rating:
5.0

Awsome staff and facility!

John Spicer  |  Overall Experience 
Rating:
1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t working

Nicole Sherrill  |  Overall Experience 
Rating:
5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Donna Campbell  |  Overall Experience 
Rating:
4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Scott Karp  |  Overall Experience 
Rating:
5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

SABRINA SABO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pam Murdock  |  Overall Experience 
Rating:
5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill simon  |  First Impressions 
Rating:
4.0

Given an access card for the gate that did not work.

david garland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mason Reuter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene Leggett  |  Overall Experience 
Rating:
5.0

Montana is an awesome asset. You should be proud.

Jerry Anderson  |  Overall Experience 
Rating:
5.0

Very nice and accommodating personnel

Mark Boulden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN MILLER  |  Overall Experience 
Rating:
5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

JOHN EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Brookman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PHILIP LUCAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Marker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AGNETA MUSI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lilrena Pharr  |  Overall Experience 
Rating:
5.0

I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Mark Garrison  |  Overall Experience 
Rating:
4.0

I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Steven Tuz  |  Overall Experience 
Rating:
5.0

Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Vanessa Price  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Vanessa Price  |  First Impressions 
Rating:
4.0

My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

Austin Carras  |  Overall Experience 
Rating:
5.0

Decline

THOMAS MARTIN  |  Overall Experience 
Rating:
5.0

Thanks to the team for excellent service.

Mark Garrison  |  First Impressions 
Rating:
5.0

Great experience!

Donald Lempp  |  Overall Experience 
Rating:
5.0

Extremely courteous and helpful staff.

Jerry Slaughter  |  Overall Experience 
Rating:
1.0

Good

John Addington  |  Overall Experience 
Rating:
5.0

The lady was very kind and very helpful... enjoyed doing business at this facility

John Clines  |  First Impressions 
Rating:
1.0

Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Tarina Deshazier  |  Overall Experience 
Rating:
3.0

Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Debra Kittle  |  Overall Experience 
Rating:
5.0

The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

Tiffany Christe  |  Overall Experience 
Rating:
5.0

Great place.

CAROLYN GARTLEMAN  |  Overall Experience 
Rating:
5.0

Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

thomas watt  |  First Impressions 
Rating:
4.0

You were there when needed and very friendly

John Englund  |  First Impressions 
Rating:
5.0

Awesome

Christian Gonzalo  |  First Impressions 
Rating:
5.0

Very satisfied and all went smoothly

Rufus Evans  |  First Impressions 
Rating:
5.0

Give your staff a raise

Warren Moretz  |  Overall Experience 
Rating:
4.0

The only issue was that a few moths were in locker

robert lenard  |  Overall Experience 
Rating:
5.0

Everyone was so nice and helpful! 20 stars if I could!!!

Courtney Strickland  |  Overall Experience 
Rating:
5.0

Smooth, quick reservation. Very knowledgeable and helpful.

Donald Lempp  |  First Impressions 
Rating:
5.0

This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Sherry Montero  |  Overall Experience 
Rating:
5.0

Real nice place with friendly staff.

Donald Sharp  |  Overall Experience 
Rating:
3.0

Could not find my reservation, took forever to check my truck back in!

Connie White  |  First Impressions 
Rating:
1.0

Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

John Yarbrough  |  Overall Experience 
Rating:
1.0

Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

David Jackson  |  Overall Experience 
Rating:
5.0

Very nice lady, Customer Service was awesome.

Hope Copley  |  First Impressions 
Rating:
5.0

Clean, card access for gate entry. Convenient carts for use on premises.

Paul Moorefield  |  Overall Experience 
Rating:
5.0

The storage rep was very nice and extremely helpful.

todd scherr  |  First Impressions 
Rating:
5.0

Could not have been treated better. A+

Andrew Giambalvo  |  First Impressions 
Rating:
5.0

I received fantastic and friendly service from every member of the staff!

Zach Wright  |  Overall Experience 
Rating:
3.0

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

LYN JOHNSON  |  First Impressions 
Rating:
5.0

Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Christopher Sterling  |  Overall Experience 
Rating:
4.0

The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Job McCoy  |  Overall Experience 
Rating:
5.0

Thanks for the good service.

Jack Bockus  |  First Impressions 
Rating:
1.0

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Kanise Thompson  |  First Impressions 
Rating:
5.0

Great customer service.

Michael Maddox  |  First Impressions 
Rating:
5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

james popp  |  First Impressions 
Rating:
4.0

The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Samantha Salvagni  |  Overall Experience 
Rating:
5.0

Front desk staff were very nice and helpful.

Tessa Montgomery  |  First Impressions 
Rating:
5.0

No complaints here, friendly staff and facility was clean.

LYNNA GARRETT  |  Overall Experience 
Rating:
5.0

Montana excellent customer service and they all get it done there efficiently.

Tom Lambiase  |  First Impressions 
Rating:
5.0

Thank you!

VICKI GOETZ  |  Overall Experience 
Rating:
4.0

They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

kathi Tuersley  |  Overall Experience 
Rating:
5.0

Thank you for the professional service and wonderful customer service shown during my rental.

Rosaline Epps  |  Overall Experience 
Rating:
5.0

Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Alexis Oliver  |  Overall Experience 
Rating:
5.0

.

Tom Lambiase  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

Deborah Williams  |  Overall Experience 
Rating:
5.0

Facility was clean. The staff was professional and courtesy.

Cheryl Hills  |  Overall Experience 
Rating:
5.0

Great service!

Anglea Stroud  |  Overall Experience 
Rating:
5.0

Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Gene Renegar  |  Overall Experience 
Rating:
5.0

Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Ashlee LaManna  |  Overall Experience 
Rating:
5.0

The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Jack Brant  |  Overall Experience 
Rating:
4.0

clean and good access

Michael Muschket  |  Overall Experience 
Rating:
5.0

😀

Wendy ANDREWS  |  Overall Experience 
Rating:
5.0

Did need the 10x18 storage after all. Staff couldn’t have been nicer.

Carolyn Gartelman  |  Reservation 
Rating:
5.0

Everybody was always great.

Brendan Edge  |  Overall Experience 
Rating:
5.0

Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

Rodney Church  |  Overall Experience 
Rating:
5.0

Very nice facility and great staff

jason Case  |  Overall Experience 
Rating:
5.0

Great experience.

gary scott  |  Overall Experience 
Rating:
4.0

I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Tawanna Tucker  |  Overall Experience 
Rating:
5.0

Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Laurie Ridgway  |  Reservation 
Rating:
5.0

My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Thomas Walker  |  Reservation 
Rating:
5.0

Great staff

Tommy Hughes  |  Overall Experience 
Rating:
5.0

Staff was excellent and great to work with.

BEN MANION  |  Overall Experience 
Rating:
5.0

Everything was great!

Daniel Rice  |  Overall Experience 
Rating:
5.0

Very easy to work with, had everything ready to go!

Daniel Rice  |  Overall Experience 
Rating:
3.0

2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process

cathy field  |  Overall Experience 
Rating:
5.0

Couldn't have been happier.

Daniel Hauenstein  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful, they just need some help. The wait in line can be long. I also found the parking situation too be quite challenging. Overall, excellent experience.

Heather Coughlin  |  Overall Experience 
Rating:
5.0

Staff very friendly, professional, and helpful. I would definitely use this facility again.

lisa lyerly  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Matthew Farkas  |  Overall Experience 
Rating:
5.0

Staff members always top notch.

John Vicharelli  |  Overall Experience 
Rating:
5.0

I was amazed at the cleanliness of my storage unit. When I cleaned out my belongings it still was bug free and the temperature kept my things in great condition. Very nice staff.

KATHY DAVIS  |  Overall Experience 
Rating:
5.0

Very good.staff

Manuel Risco  |  Overall Experience 
Rating:
4.0

You should prorate months. I lucked up and found a place to move to 4 days after paying my rent and moved all my things out in a few days. I kept the lock on because I paid in full with no refund.

Kim Ernest  |  Overall Experience 
No reviews have been submitted for this location.

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