Customer Reviews for U-Haul Moving & Storage of Mooresville

5,057 comentarios

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have rented from this location several times and have had a great experience every time. The people are great and I highly recommend this location.

rob C. 
Clasificación:
4.0

This location was very nice and the people there were helpful, however this wasn't supposed to be our pickup location. It was an entire hour away from our home, and it was extremely inconvenient to be notified an hour and a half before I needed to pickup the equipment that my pickup location had been changed by UHaul (after confirming the day before) due to someone refusing to return the equipment. This added a significant amount of time to our moving day, making the process much more stressful and difficult. This doesn't reflect on this particular location, but rather my experience with UHaul as a company in general. UHaul should not be confirming (guaranteeing) your equipment unless they physically have it on site at the time of confirmation, in my opinion.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

malease S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke P. 
Clasificación:
5.0

Replace trucks with better suspension.

Marcelo D. 
Clasificación:
5.0

None at this time.

Marcelo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
1.0

We Don,t understand why being only 30 Min. from Mooresville I had to pay movers almost $1300 when we were promised U-Haul would deliver the U-Boxes for $499. As a side note when they went to load by boxes they ran out of propane for the forklift. Very disappointing. Won't use again. The U-hauls in Surry and Brunswick Maine where excellent..

Bruce M. 
Clasificación:
5.0

Mike was very prompt and professional in handling the return. Great personality. I was in and out quickly

Mark R. 
Clasificación:
5.0

The business was very easy to get into, and the help was very nice to deal with. I have used them in the past and will use them in the future.

Dennis T. 
Clasificación:
5.0

Good service

Martin C. 
Clasificación:
5.0

Customer service is excellent. I go to this location because of how the staff treats their customer. Even when they are assisting anothet customer they acknowledge you. Love this location.

Marcella J. 
Clasificación:
4.0

The staff was friendly, and the van was very clean.

THOMAS H. 
Clasificación:
5.0

Employee really friendly and attentive

Rodrigo S. 
Clasificación:
3.0

The customer parking is horrible and difficult to navigate. The store was very clean and the employees very helpful and courteous. I would have given this location an excellent rating if the parking had been better.

Bonnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H. 
Clasificación:
5.0

Love the online check in and everything was ready for me when I arrived. Quick and easy.

malease S. 
Clasificación:
5.0

Continue doing exactly what you are doing. Great customer service. Front office staff was so polite and kind, while getting our business completed in professional and timely manner. Face to face contact is so important! Very accommodating in making our transaction of reserving, picking up the rental, and returning the rental go as smoothly as possible.

Wanda B. 
Clasificación:
5.0

Hire someone for you phone service that knows what they are doing. The store people were great on all times I've rented. When I called and it rolled over to uhaul the guy lied and did not tell me of additional charges but put in his notes that I agreed to it.

rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Very fast and efficient Thank you

Ryland C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
1.0

I rented online for a truck in mooresville at 10am. I also called to confirm my rental in mooresville. Once I got to the store, I was told my rental was in another city! The store could not fix it. So I called the 800 number and they said mooresville had a truck I could use. Before I got the truck, the store manager said I had to be back by 5pm or I could not get the truck. This whole issue took 1 hour out of my time. I was unable to complete what I was doing. I rented the truck for 6 hours and only used it for 5 hours. I feel I am owed a reimbursement for 1 hour. Absolutely horrible!!

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted O. 
Clasificación:
3.0

The vehicle I rented was not clean. The interior windshield was so dirty that we had to stop to clean it so it could be driven safely.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B. 
Clasificación:
3.0

???

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

Staff is great!

kathleen K. 
Clasificación:
4.0

El cliente no dejó un comentario.

olivette H. 
Clasificación:
3.0

Do not charge more than needed. I have been charged 15$ for fuel that I never used

JUAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K. 
Clasificación:
4.0

Radio should have an AUX port or the ability to pair over WiFi. Most people will be relying on driving directions from their phones and it would be convenient to be able to hear that over the vehicle audio system. The truck was overall very clean, but the windshield could have used a good cleaning on the inside.

Edmund P. 
Clasificación:
5.0

The only clerk had a long line on Sunday morning and did an excellent job keeping things moving.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan S. 
Clasificación:
4.0

Excellent experience. The manger is super nice and helpful. So is the gentlemen who loads the trailer. Limited parking and no room when you pull in off of the road to do the return.

Earl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Festus O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Y. 
Clasificación:
3.0

All the different charges are reduclas, it started at 19.95, 10, etc. Ended up $135. Was not expecting that. And gas goging big time $5 something.not happy.

Julie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal M. 
Clasificación:
1.0

The process for a rental was not made clear INSIDE the office. I was overcharged for gas and was not made aware that I would be charged a $20 fee for a rental that was returned by 7pm.

Darlene O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alberto V. 
Clasificación:
5.0

I had an old truck...but everything else was exceptional. Great Customer service.

Alfred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

Great customer service!

Ted C. 
Clasificación:
3.0

I had an 8:30am reservation for a trailer but unfortuately when I arrived the trailer was not present as previous person did not return on time. Agent had to call the customer and ask them to return it so that I could get my trailer that I had reserved several days in advance. The previous customer didn't return the trailer till about 45 mins later so I had to wait in the parking lot. The trailer had dirt and leaves still inside from previous customer which wasn't ideal either. I understand there might have been a shortage on equipment that week but I would have liked to see the staff manage the equipment better by maybe calling in advance to make sure equipment was returned vs having me make them aware that it wasn't there till I got there for my rental.

Nick W. 
Clasificación:
1.0

When my husband arrived at the scheduled drop off location, the staff refused to accept the trailer. She said she would charge us extra to leave it there. My husband was forced to drive to a different location. It was very unprofessional. We would never rent a Uhaul again.

Jill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
4.0

The first gentleman that checked us out was very good and friendly. When I checked the Pickup in, the greater was ho-hum.

Bradley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

john F. 
Clasificación:
5.0

Love the staff at this location!

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

Truck was A dog. It had no power on hills. Mirrors vibrated so bad you could not see out of them. People at rental office were great. Renting again next month hope to get better vehicle for a trip

Tom C. 
Clasificación:
5.0

I had originally reserved a pick-up truck, and was still able to look at and pick out between the pick-up truck, the 10' van, and the 10' boxed truck. I ended up changing to the 10' van since the bed is lower to the ground so I could move a refrigerator easier. I was completely satisfied with my choice. The store was clean and well stocked, the employees were absolutely amazing, courteous, well informed, and explained my contract down to every detail. All the vehicles I saw were very clean, and the van I drove was easy to operate and ran smoothly .I'm completely satisfied and definately would recommend this location. I give you 5 stars!

Birsa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tallie H. 
Clasificación:
5.0

GREAT EXPERIENCE .

Jonathan w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H. 
Clasificación:
5.0

I've always had a wonderful experience at this location.

HERBERT M. 
Clasificación:
3.0

It's too crowded. There is not enough space for parking and the amount of people who visit. Customer service was great. Don't get me wrong. I did the self-service and it still took me 30 minutes because I had to wait in line to find out how to get behind the gate, and then to wait to find out where to park my vehicle for my return.

Joanna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

pirooz P. 
Clasificación:
5.0

customer svc was great

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
3.0

There was some errors getting the right keys that the associate had to reprint and needed assistance from other associate

Ronald L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Riley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
3.0

The location was understaffed causing customers to wait an unusually long time to get any assistance.

LAURIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rusty F. 
Clasificación:
5.0

We really have nothing to add regarding improvement. We were especially pleased with all aspects of the rental pickup and return. The cargo van was a terrific vehicle. We have used U-Haul for all 45 years of our marriage; and we shall be using it minimally one more time. Thank you to all those at the Mooresville location!!!

ron S. 
Clasificación:
5.0

Please ensure drop off locations exist. I was sent to a one way drop off that's closed for over two months

Faith B. 
Clasificación:
5.0

Was a good experience

Bernie B. 
Clasificación:
1.0

When I arrived to pick up my truck the staff was very unprofessional. One of the employees was backing a truck up and ran into the gate and the manager or assistant manager on duty went out there cussing and screaming loudly at the employee. The assistant manager then told the employee get the fuck out the truck when just destroyed a 3,000 dollar gate. The assistant manager then attempted to get the truck unstuck off the fence and couldn't so she then jumps at the truck and again starts to shout loud cussing words and shouting I quit I'm turning my keys in tonight. I then THE CUSTOMER went out looked at the situation of the truck and got the truck off the fence and moved it to a safe spot, earlier during the day the store manger Brandi was very rude to me when I tried to pay for the last month ony storage unit. She kept saying the card is declining and I advised her there was more then enough money on my card for the transaction. She then said well there nothing I can do the card is declining you will have to call your bank and figure it out. After I suggested multiple times to switch to a different computer and try the transaction again she then tells me " IT AIN'T GOING TO WORK BUT ILL TRY IT ANYWAYS." After trying it at a different computer the transaction went through with no problems. I have rented a storage unit from this location for almost a year and 3 months and have paid alot into U-Haul BUT I WILL NOT BE USING THIS U-HAUL AGAIN AFTER MY EXPERIENCE.

Georgdrick R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hershell E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Martin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nona W.  |  Overall Experience 
Clasificación:
5.0

Marshall was extremely helpful and very nice.

Lexus H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneissa P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

Always friendly

justine C. 
Clasificación:
4.0

Equipment pick up and return space is limited and a little small, but the staff handles the operation very well.

Giuseppe D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard H. 
Clasificación:
5.0

Nothing really. Already recommended to a friend moving.

Sandra S. 
Clasificación:
3.0

After hours key drop off discouraged

Helen H. 
Clasificación:
5.0

Everything was great I can't see anything that needs Improvement

ALBERT R. 
Clasificación:
5.0

Great service!

Esteban G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

Customer services was outstanding! Thank you!!

Michael H. 
Clasificación:
5.0

Took extra step to drop me at home rather than waking. 75 mi!

Art R. 
Clasificación:
4.0

A chair would be nice.

mary P. 
Clasificación:
5.0

Whole process was quick and easy! Very friendly staff at pick up and drop off.

Denise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayde Y. 
Clasificación:
5.0

My unit was auctioned off

Angela M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny W.  |  Overall Experience 
Clasificación:
5.0

Kyle and the other employee were cool and friendly and very helpful.

Philip m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G.  |  Overall Experience 
Clasificación:
3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

karuppasamy i.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B.  |  First Impressions 
Clasificación:
5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

India W.  |  First Impressions 
Clasificación:
5.0

outstanding facility. Always spotless clean. Staff always helpful!

STEVEN B.  |  Overall Experience 
Clasificación:
5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Marie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindy S.  |  Overall Experience 
Clasificación:
5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Joe B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody F.  |  First Impressions 
Clasificación:
5.0

staff courteous and informative. convienient and easily accessible.

Tiffany G.  |  First Impressions 
Clasificación:
5.0

Staff always has a great attitude, and are super helpful with anything I need.

David S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina B.  |  Overall Experience 
Clasificación:
5.0

Staff pleasant and worked with us on right size storage unit needed.

Thomas L.  |  First Impressions 
Clasificación:
5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

richard r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward s.  |  Overall Experience 
Clasificación:
1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTE Z.  |  First Impressions 
Clasificación:
1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine R.  |  Overall Experience 
Clasificación:
5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca B.  |  Overall Experience 
Clasificación:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genine R.  |  First Impressions 
Clasificación:
5.0

VERY HELPFUL AND FRIENDLY

Joann H.  |  Overall Experience 
Clasificación:
5.0

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne G.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Roopnarine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn A.  |  Overall Experience 
Clasificación:
2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Julianne E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

I had storage with Public storage also, my experience with Uhaul was much better. Gracias

Jeff P.  |  Overall Experience 
Clasificación:
5.0

Very easy to rent online; unit was very clean! Highly recommend!

Christine B.  |  Online Move In 
Clasificación:
5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Corrinna F.  |  Overall Experience 
Clasificación:
2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn't bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Herman G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina Jo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc A.  |  Online Move In 
Clasificación:
3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Angelo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA N.  |  First Impressions 
Clasificación:
1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rodolfo M.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Susan D.  |  Overall Experience 
Clasificación:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S.  |  Overall Experience 
Clasificación:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  First Impressions 
Clasificación:
1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

gordon e.  |  Online Move In 
Clasificación:
3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Kenneth C.  |  First Impressions 
Clasificación:
1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Josh S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT N.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful.

Martin S.  |  First Impressions 
Clasificación:
3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Gregory F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becki B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIENNE A.  |  Overall Experience 
Clasificación:
5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

JOSEPH M.  |  Overall Experience 
Clasificación:
5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Kevin O.  |  First Impressions 
Clasificación:
5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Laura Y.  |  Overall Experience 
Clasificación:
5.0

Joey Is the best.

michelle b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerilyn F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D.  |  Overall Experience 
Clasificación:
1.0

I'm not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I'm paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN W.  |  First Impressions 
Clasificación:
5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 

Ladonna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J.  |  Overall Experience 
Clasificación:
5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Holly H.  |  Overall Experience 
Clasificación:
2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y'all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Jasmine H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Caroline W.  |  Overall Experience 
Clasificación:
5.0

Awsome staff and facility!

John S.  |  Overall Experience 
Clasificación:
1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn't working

Nicole S.  |  Overall Experience 
Clasificación:
5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Donna C.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Scott K.  |  Overall Experience 
Clasificación:
5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

SABRINA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam M.  |  Overall Experience 
Clasificación:
5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn't have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill s.  |  First Impressions 
Clasificación:
4.0

Given an access card for the gate that did not work.

david g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene L.  |  Overall Experience 
Clasificación:
5.0

Montana is an awesome asset. You should be proud.

Jerry A.  |  Overall Experience 
Clasificación:
5.0

Very nice and accommodating personnel

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M.  |  Overall Experience 
Clasificación:
5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AGNETA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lilrena P.  |  Overall Experience 
Clasificación:
5.0

I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Mark G.  |  Overall Experience 
Clasificación:
4.0

I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Steven T.  |  Overall Experience 
Clasificación:
5.0

Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Vanessa P.  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Vanessa P.  |  First Impressions 
Clasificación:
4.0

My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

Austin C.  |  Overall Experience 
Clasificación:
5.0

Decline

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

Thanks to the team for excellent service.

Mark G.  |  First Impressions 
Clasificación:
5.0

Great experience!

Donald L.  |  Overall Experience 
Clasificación:
5.0

Extremely courteous and helpful staff.

Jerry S.  |  Overall Experience 
Clasificación:
1.0

Bueno

John A.  |  Overall Experience 
Clasificación:
5.0

The lady was very kind and very helpful... enjoyed doing business at this facility

John C.  |  First Impressions 
Clasificación:
1.0

Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Tarina D.  |  Overall Experience 
Clasificación:
3.0

Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Debra K.  |  Overall Experience 
Clasificación:
5.0

The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

Tiffany C.  |  Overall Experience 
Clasificación:
5.0

Great place.

CAROLYN G.  |  Overall Experience 
Clasificación:
5.0

Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

thomas w.  |  First Impressions 
Clasificación:
4.0

You were there when needed and very friendly

John E.  |  First Impressions 
Clasificación:
5.0

Awesome

Christian G.  |  First Impressions 
Clasificación:
5.0

Very satisfied and all went smoothly

Rufus E.  |  First Impressions 
Clasificación:
5.0

Give your staff a raise

Warren M.  |  Overall Experience 
Clasificación:
4.0

The only issue was that a few moths were in locker

robert l.  |  Overall Experience 
Clasificación:
5.0

Everyone was so nice and helpful! 20 stars if I could!!!

Courtney S.  |  Overall Experience 
Clasificación:
5.0

Smooth, quick reservation. Very knowledgeable and helpful.

Donald L.  |  First Impressions 
Clasificación:
5.0

This is a great storage unit facility. I've had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Sherry M.  |  Overall Experience 
Clasificación:
5.0

Real nice place with friendly staff.

Donald S.  |  Overall Experience 
Clasificación:
3.0

Could not find my reservation, took forever to check my truck back in!

Connie W.  |  First Impressions 
Clasificación:
1.0

Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

John Y.  |  Overall Experience 
Clasificación:
1.0

Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

David J.  |  Overall Experience 
Clasificación:
5.0

Very nice lady, Customer Service was awesome.

Hope C.  |  First Impressions 
Clasificación:
5.0

Clean, card access for gate entry. Convenient carts for use on premises.

Paul M.  |  Overall Experience 
Clasificación:
5.0

The storage rep was very nice and extremely helpful.

todd s.  |  First Impressions 
Clasificación:
5.0

Could not have been treated better. A+

Andrew G.  |  First Impressions 
Clasificación:
5.0

I received fantastic and friendly service from every member of the staff!

Zach W.  |  Overall Experience 
Clasificación:
3.0

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

LYN J.  |  First Impressions 
Clasificación:
5.0

Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Christopher S.  |  Overall Experience 
Clasificación:
4.0

The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Job M.  |  Overall Experience 
Clasificación:
5.0

Thanks for the good service.

Jack B.  |  First Impressions 
Clasificación:
1.0

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Kanise T.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Michael M.  |  First Impressions 
Clasificación:
5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

james p.  |  First Impressions 
Clasificación:
4.0

The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Samantha S.  |  Overall Experience 
Clasificación:
5.0

Front desk staff were very nice and helpful.

Tessa M.  |  First Impressions 
Clasificación:
5.0

No complaints here, friendly staff and facility was clean.

LYNNA G.  |  Overall Experience 
Clasificación:
5.0

Montana excellent customer service and they all get it done there efficiently.

Tom L.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

VICKI G.  |  Overall Experience 
Clasificación:
4.0

They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

kathi T.  |  Overall Experience 
Clasificación:
5.0

Thank you for the professional service and wonderful customer service shown during my rental.

Rosaline E.  |  Overall Experience 
Clasificación:
5.0

Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn't have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Alexis O.  |  Overall Experience 
Clasificación:
5.0

.

Tom L.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful.

Deborah W.  |  Overall Experience 
Clasificación:
5.0

Facility was clean. The staff was professional and courtesy.

Cheryl H.  |  Overall Experience 
Clasificación:
5.0

Great service!

Anglea S.  |  Overall Experience 
Clasificación:
5.0

Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Gene R.  |  Overall Experience 
Clasificación:
5.0

Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Ashlee L.  |  Overall Experience 
Clasificación:
5.0

The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Jack B.  |  Overall Experience 
Clasificación:
4.0

clean and good access

Michael M.  |  Overall Experience 
Clasificación:
5.0

😀

Wendy A.  |  Overall Experience 
Clasificación:
5.0

Did need the 10x18 storage after all. Staff couldn't have been nicer.

Carolyn G. | Reservación
Clasificación:
5.0

Everybody was always great.

Brendan E.  |  Overall Experience 
Clasificación:
5.0

Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

Rodney C.  |  Overall Experience 
Clasificación:
5.0

Very nice facility and great staff

jason C.  |  Overall Experience 
Clasificación:
5.0

Great experience.

gary s.  |  Overall Experience 
Clasificación:
4.0

I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Tawanna T.  |  Overall Experience 
Clasificación:
5.0

Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Laurie R. | Reservación
Clasificación:
5.0

My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Thomas W. | Reservación
Clasificación:
5.0

Great staff

Tommy H.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent and great to work with.

BEN M.  |  Overall Experience 
Clasificación:
5.0

Everything was great!

Daniel R.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with, had everything ready to go!

Daniel R.  |  Overall Experience 
Clasificación:
3.0

2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process

cathy f.  |  Overall Experience 
Clasificación:
5.0

Couldn't have been happier.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and helpful, they just need some help. The wait in line can be long. I also found the parking situation too be quite challenging. Overall, excellent experience.

Heather C.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly, professional, and helpful. I would definitely use this facility again.

lisa l.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful.

Matthew F.  |  Overall Experience 
Clasificación:
5.0

Staff members always top notch.

John V.  |  Overall Experience 
Clasificación:
5.0

I was amazed at the cleanliness of my storage unit. When I cleaned out my belongings it still was bug free and the temperature kept my things in great condition. Very nice staff.

KATHY D.  |  Overall Experience 
Clasificación:
5.0

Very good.staff

Manuel R.  |  Overall Experience 
Clasificación:
4.0

You should prorate months. I lucked up and found a place to move to 4 days after paying my rent and moved all my things out in a few days. I kept the lock on because I paid in full with no refund.

Kim E.  |  Overall Experience 
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