Location and staff were great. My only issue is the self check in and using the app. That was way longer than if i had gone in to the location counter. I still had to go in to get the key. I like the idea of the online self service process but felt it took way too long.Jason N.
Customer Reviews for U-Haul Moving & Storage of Montgomery
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very good place to rent fromJOSEPH B.
El cliente no dejó un comentario.Jennifer N.
Cab had cigarette butt on floor and air conditioning didn't work. These types of issues can be approved upon.John W.
Everything was flawlessKenneth J.
El cliente no dejó un comentario.STIRLING B.
Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matterlorraina m. | Overall Experience
I had a great experience with this storage facilityANNIE g. | Overall Experience
El cliente no dejó un comentario.BRIAN W.
Excellent facility, very pleased with both the facility and the services.Valerie M. | Overall Experience
EXCELLENT customer service experience!LAURA R.
Terrific service at the check in desk. Checkout was a breeze. Couldn't have been a smoother experience overall.Todd A.
Great customer service at pick up and drop off! Thanks U haul!!!FRANK W.
The facility was great and very helpful. The truck was very clean. But...you should not offer the moving company that I used. I was disappointed. They were not professional movers.JANET N.
El cliente no dejó un comentario.KIMBERLY A.
El cliente no dejó un comentario.Virabrahmam A.
Good experience but I am uncomfortable with the clerks at UHAUL using their personal phones to take a picture of my drivers license, why is this even necessary? It is an invasion of privacyROBERT T.
I had too many pads. I used the boxes for boxes and loose items. It really worked awesome. I am very happy with Olivia who delivered and picked up the boxes. She always called and completed the task exactly how I asked.Debora D.
not charging 1 day rental for return within 1hr of time even when location was closed was equipment fault as to why I was lateJORGE D.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.SYNETHIA M.
Employees not wearing masks and rude. App was incredibly problematic to use. Long delays (10min plus) on app for verification. Exhaust fumes in truck cab. Why have an app when I still have to go into the location? Would never use U-Haul again, ever.Glenn S.
El cliente no dejó un comentario.MICHAEL P. | First Impressions
Have a map of where the truck is. Had to walk to the the whole parking lot. Change your policies to allow customers easy access to the truck. Tell my caller to fix her attitude with customers and not threaten me with charging an extra day and a bunch of other things and the location thing is garbage I couldn't get it to work. A representative called me the next day. Told him I left it exactly where it got it with keys in original lockbox. That was easy to do.Steven O.
El cliente no dejó un comentario.RASHMI S.
El cliente no dejó un comentario.Vickie M. | Overall Experience
El cliente no dejó un comentario.Bryan J.
Oh h she aff it as always friendly and helpful. I was never concerned about safety.3Kathy S. | Overall Experience
El cliente no dejó un comentario.Patricia S. | Online Move In
The truck's steering wheel was greatly misaligned making it more difficult to steer and the headliner was peeling very badly from years of cigarette smoking.William T.
Great location awesome customer service very friendly and helpful.MICHAELA P.
El cliente no dejó un comentario.ROY M.
El cliente no dejó un comentario.DAWONNE R.
Great and friendly service with high quality workSrivatsan R.
make sure the paperwork is correct and has the correct equipment number so when you drop it off the paperwork matches the car dolly an not get charge for another dayTIMOTHY K.
Chris was excellent in customer service, efficient check in/check out process, and availability of the vehicle I needed. Would highly recommend.SCOTT F.
El cliente no dejó un comentario.VICTORIA S.
I wish I would have been allowed to return the trailer to a closer location to my house.Dallas R.
El cliente no dejó un comentario.nancy g. | Overall Experience
Not one single person answered a phone after hours of calling to store and uhaul main office. It took an hour to get our problem solved online and then gave us a 60-90 minute window for tire repair at our house because I saw a nail in the trailer tire. The repair guy broke down and we had to wait another 90 minutes before they arrived. After exchanging for a new tire in my driveway they left a mess behind on my driveway and didn't balance the tire just said it's good go ahead and drive it will be ok.TERRENCE Z.
Friendly and nice. CleanRYAN B.
Excellent experience, couldn't suggest a thing you could change.LORI B.
El cliente no dejó un comentario.Michelle D.
Nice and clean associate helped me from start to finish over the phone knew her job and very patient with meJAMES E. | First Impressions
Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.LORI B. | First Impressions
The only thing I had trouble with was the online pick up. I got bumped off a couple times and had to re-enter info. Then had to go inside anyways to get the key!Timothy M.
The truck had warning lights coming on periodically. It didn't impact usability but they were distracting.KEVIN N.
Your people were very helpful. I cannot hepl but thank themEDWARD R.
El cliente no dejó un comentario.Daniel j. | First Impressions
Truck cab leaked rain water extremely bad from windshield onto me and passenger. When I told staff they laughed when I told them how bad it was raining inside the cab.MICHAEL S.
The owner was very helpful!SHANNON H.
I had problems with the app to drop off the vehicle after hours.WILLIAM H.
El cliente no dejó un comentario.Kaitlyn W. | Online Move In
seats in front had crumbs of food on both of them...LLOYD C.
El cliente no dejó un comentario.TRACY M.
I would definitely recommend your facility to my friends.Sandra G. | First Impressions
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.NOEL C.
El cliente no dejó un comentario.KENNETH F.
Not this location's fault, but the passenger side door didn't work.Thomas S.
one of the best kept secretes of the area.. keep up the great workJames C. | Overall Experience
Staff was friendly and very professional.sharon j. | First Impressions
El cliente no dejó un comentario.Bob J. | First Impressions
El cliente no dejó un comentario.Scott W. | Online Move In
El cliente no dejó un comentario.Brian D. | First Impressions
El cliente no dejó un comentario.steve y. | First Impressions
El cliente no dejó un comentario.ALEJANDRO A.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.DEANDREW H.
They were able to arrive early which was fine although we weren't totally ready for them. They did a good job loading the trailer but then it came to moving objects to the trash and they told us that they were movers not garbage men. We aren't talking about moving actual garbage, we are talking about putting items into the alley for pickup the next day. We did not understand that at all so they left. Movers move things and that's what they were doing. Oh well at least we were able to finish by ourselves and we managed to get the job done.Israel D.
I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.Evelyn S. | Overall Experience
Cleaner less smelly trucks.Martin A.
El cliente no dejó un comentario.Ramon Z. | Online Move In
I parked in the vehicle return lane and no one came outside to greet us.John B.
When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.Amanda B. | Overall Experience
Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.Jose T. | Overall Experience
El cliente no dejó un comentario.TIERA S.
El cliente no dejó un comentario.Alvin L. | Overall Experience
El cliente no dejó un comentario.ALEJANDRO G.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.amy l. | First Impressions
El cliente no dejó un comentario.J G.
El cliente no dejó un comentario.Tasha R. | First Impressions
El cliente no dejó un comentario.ERIC W.
El cliente no dejó un comentario.Samantha Y.
No improvements needed! Thanks for helping our move go smoother!MICHAEL S.
The only thing I would suggest is maybe someone going over the various features of the equipment. I rented a Pickup truck (Chevy Silverado) and never figured out how to get the map onto the screen. I did finally access it on my way back to U-Haul, accidentally, but by then I didn't need it.PHYLLIS P.
Website shows availability but when in the store crew said noSAUL M.
Was charged twice, but great customer service!ARIANA H.
Out of the 3 doors there to unload, one seemed to be always broken.Brian G. | Overall Experience
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Shantall H. | First Impressions
Garage doors need to be repaired ASAPMike H. | Overall Experience
El cliente no dejó un comentario.Kelsey R. | Overall Experience
El cliente no dejó un comentario.rosa b. | First Impressions
The pick up people were less than friendly and boarded on rude. Like they could not be bothered. The young man that received the trailer in the afternoon was pleasant and helpful.DENNIS B.
Everyone who I encountered was very helpful. Thanks for making my move less stressful.CATHERINE L.
I had a storage unit reserved for today and when I get there they said they had no availability even after I had a reservation. So I went to cube smartCarlos G.
El cliente no dejó un comentario.LOUIS B. | First Impressions
Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turnerkathi t. | Overall Experience
I was so impressed that the staff were knowledgeable and courteous! Great service!KATHERINE A.
El cliente no dejó un comentario.APDIEL T.
Checking out online didn't go so goodANTHONY W.
El cliente no dejó un comentario.Erik A. | First Impressions
El cliente no dejó un comentario.DANIELLE C. | First Impressions
El cliente no dejó un comentario.Joseph M.
Next time a customer returns vehicle with in the alloted time to check it in and not call customer asking if we turned it in. That was my only issue.CHARMANE E.
El cliente no dejó un comentario.BRADLEY S.
Air conditioner in the 10ft van could have worked a little better. Air wasn't as cold as I would have expected.Carlos T.
El cliente no dejó un comentario.SENECA J.
El cliente no dejó un comentario.Seneca J. | Overall Experience
El cliente no dejó un comentario.BETH B.
Everything went smoothly except for original drop-off of empty U-Boxes in IL, they were delayed twice (2 days total) which created quite a stressful situation for me. However after that there were no problems, I was very pleased that U kept pricing as originally quoted & even gave me an extra free week of storage at end (I hurt my back & needed to delay unpacking). Very helpful rep Joanne on phone & delivery person, Carmen. Thanks to all!lee K.
Very helpful.. Everything was on time..LALIT P.
Thank you allGARY M. | Overall Experience
El cliente no dejó un comentario.Deon R.
Outstanding customer service.Garry L.
Evaluate situation and allow be more expedient and execution in environmentPAUL R.
El cliente no dejó un comentario.TONYA G.
Please advise your customers about recommended speed for the size of trailers. Experienced "fishtailing" and came to conclusion to lower the speed. Earlier reservation was useless, an hour before my pick up of trailer I was called that they didn't have a trailer for me without explanation. Fortunately regional head quarters found one few hours later.JOHN O.
El cliente no dejó un comentario.Kathryn N.
El cliente no dejó un comentario.PATRICK M.
El cliente no dejó un comentario.Sheila R. | Online Move In
Improve communication with customers when there is a shortage or staff that can impact your move would be helpful in the future. I will like to acknowledge the wonderful staff of Jeff always willing to take down my u boxes when needed in the last 3.5 yrs. Laura always being friendly and answering the phone when needed to request access to my uboxes. Chris was responsive to answering calls and questions. I want to thank Joyce from the management office that was understanding and empathic when I was most frustrated about my uboxes not being delivered. Joyce did not make excuses she accomplished a solution unlike her counterpart peer, thank you so much Joyce. I had the fortune to speak to the Marketing president Angelia she was fantastic great listener and very understanding to her consumers. Thank you for being you. Rep/regional manager Shannon needs more training is needed for how navigate with client/consumers, poor attitude in my opinion and the lack of genuine empathy is not good customer service. Telling a consumer get in line as shortage is staff is a problem for why your uboxes can not be delivered is not acceptable, not good communication nor best policy for customer service. Unfortunate uhaul is a customer driven business therefore sometimes creative solutions are needed to fulfill a consumers request. I believe this employee did not want to think outside the box to figure out a solution to accommodate a long term customer which is sad but again thank goodness Joyce answered my second call. Last but not least Raphael is amazing person and had such great energy a GM personally delivered my uboxes making two trips, he communicated with me throughout the process from deliver to uboxes to picking up the empty uboxes. He was so nice and demonstrates beyond professional standard.. A team player that stepped up to help the overall team as the store was short delivery driver. Thank You Raphael you are the best.crystal W.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.RICHARD J.
There is a lot that can be improve .. from my u box being pick up late to not being able to contact the place that had my ubox at their facility.ricky M.
El cliente no dejó un comentario.Barbara K.
Very unprofessional at this location. The customer service was basically zero. No hello , hi how can I help you today ? It was very cut and dry and uncomfortable. When I returned the truck, I was waiting in line for my turn , and I hear an employee say." We just need the key". Didnt ask if everything went OK, didn't have to sign anything, no one checked the truck out upon return. I thought it was strange. Then I received my receipt via e mail which is over charged. Now I will have to call them to get it straightened out. Would not go back to this location.COLLEEN B.
Great experience with no problems!!ERIC R.
El cliente no dejó un comentario.Donald P. | First Impressions
Vehicle its self seemed low on compression, very slow acceleration. Problematic on the interstate but otherwise it ran well.ANTHONY C.
El cliente no dejó un comentario.Joe K.
El cliente no dejó un comentario.nick p. | Overall Experience
Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid $176. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.GARY M.
I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.Angela A. | First Impressions
The staff are extremely helpfulLEVI C.
El cliente no dejó un comentario.LEE C.
El cliente no dejó un comentario.Seneca J. | First Impressions
El cliente no dejó un comentario.lisa j. | First Impressions
El cliente no dejó un comentario.JOSEPH N. | Overall Experience
El cliente no dejó un comentario.DAVID Z. | Overall Experience
I will definitely recommend it to friends and family. Is conveniently located and very clean.Jose T. | First Impressions
El cliente no dejó un comentario.LORIE G. | First Impressions
El cliente no dejó un comentario.JOSEPH D. | Overall Experience
The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, ILSally R W. | First Impressions
El cliente no dejó un comentario.Juan H. | First Impressions
El cliente no dejó un comentario.Sophie H. | Online Move In
The service is goodBERNADETTE P. | First Impressions
I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.brian c. | Overall Experience
El cliente no dejó un comentario.Marla K. | First Impressions
El cliente no dejó un comentario.Arcela A. | Online Move In
El cliente no dejó un comentario.Colette L. | Online Move In
When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !Tina S. | First Impressions
I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. ¡Gracias!ANDREW C. | Overall Experience
El cliente no dejó un comentario.Thomas B. | First Impressions
El cliente no dejó un comentario.tammi s. | Overall Experience
My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.Jimmy s. | First Impressions
Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.sam h. | First Impressions
Easy access clean and staff very helpfulDonald Z. | Online Move In
Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.herschel l. | Overall Experience
The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10% higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.Christopher C. | Online Move In
El cliente no dejó un comentario.John H. | Overall Experience
Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.christine l. | Overall Experience
The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.lance s. | First Impressions
¡Gracias!Jessica R. | First Impressions
When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.KIM J. | Overall Experience
El cliente no dejó un comentario.Kim D. | First Impressions
Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.Sharice B. | Overall Experience
My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.Laura L. | First Impressions
El cliente no dejó un comentario.james s. | Overall Experience
El cliente no dejó un comentario.Joseph L. | First Impressions
El cliente no dejó un comentario.james s. | First Impressions
The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of timeschris l. | Overall Experience
El cliente no dejó un comentario.kathi t. | First Impressions
El cliente no dejó un comentario.jon f. | First Impressions
Very professional and nice staff Very clean facilitychristine l. | First Impressions
El cliente no dejó un comentario.Rachel L. | Overall Experience
El cliente no dejó un comentario.Erwin B. | Overall Experience
The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew CapigattiAndrew C. | First Impressions
Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.lynn w. | Overall Experience
Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!Steven Z. | First Impressions
Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.John K. | Overall Experience
El cliente no dejó un comentario.Paul S. | First Impressions
El cliente no dejó un comentario.Katie L. | Overall Experience
The initial details were explained well. When I made my decision, everything else went smoothly.William W. | First Impressions
Super nice facility and super easy to rent from start to finishJohn K. | First Impressions
El cliente no dejó un comentario.nick p. | First Impressions
Would be helpful if keypad could be blocked from the sun. Very difficult to read.john g. | First Impressions
El cliente no dejó un comentario.gaither raye g. | First Impressions
I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.Christopher R. | First Impressions
First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.hector c. | First Impressions
I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!Jesse J. | First Impressions
Great jobscott j. | First Impressions
I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!charaine l. | First Impressions
Five star approval!Jim S. | First Impressions
Sales person very helpful and knowledgeable!!mike c. | First Impressions
Great service at this location very happy with the transaction good customer service as welljared v. | First Impressions
Servicios adicionales en esta ubicación
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