Customer Reviews for U-Haul Moving & Storage of Montgomery

2020 comentarios

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

They were able to arrive early which was fine although we weren't totally ready for them. They did a good job loading the trailer but then it came to moving objects to the trash and they told us that they were movers not garbage men. We aren't talking about moving actual garbage, we are talking about putting items into the alley for pickup the next day. We did not understand that at all so they left. Movers move things and that's what they were doing. Oh well at least we were able to finish by ourselves and we managed to get the job done.

Israel D. 
Clasificación:
4.0

I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.

Evelyn S.  |  Overall Experience 
Clasificación:
3.0

Cleaner less smelly trucks.

Martin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon Z.  |  Online Move In 
Clasificación:
1.0

I parked in the vehicle return lane and no one came outside to greet us.

John B. 
Clasificación:
3.0

When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.

Amanda B.  |  Overall Experience 
Clasificación:
5.0

Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.

Jose T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIERA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha Y. 
Clasificación:
4.0

No improvements needed! Thanks for helping our move go smoother!

MICHAEL S. 
Clasificación:
5.0

The only thing I would suggest is maybe someone going over the various features of the equipment. I rented a Pickup truck (Chevy Silverado) and never figured out how to get the map onto the screen. I did finally access it on my way back to U-Haul, accidentally, but by then I didn't need it.

PHYLLIS P. 
Clasificación:
3.0

Website shows availability but when in the store crew said no

SAUL M. 
Clasificación:
2.0

Was charged twice, but great customer service!

ARIANA H. 
Clasificación:
4.0

Out of the 3 doors there to unload, one seemed to be always broken.

Brian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shantall H.  |  First Impressions 
Clasificación:
4.0

Garage doors need to be repaired ASAP

Mike H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa b.  |  First Impressions 
Clasificación:
4.0

The pick up people were less than friendly and boarded on rude. Like they could not be bothered. The young man that received the trailer in the afternoon was pleasant and helpful.

DENNIS B. 
Clasificación:
5.0

Everyone who I encountered was very helpful. Thanks for making my move less stressful.

CATHERINE L. 
Clasificación:
1.0

I had a storage unit reserved for today and when I get there they said they had no availability even after I had a reservation. So I went to cube smart

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner

kathi t.  |  Overall Experience 
Clasificación:
5.0

I was so impressed that the staff were knowledgeable and courteous! Great service!

KATHERINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

APDIEL T. 
Clasificación:
5.0

Checking out online didn't go so good

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Next time a customer returns vehicle with in the alloted time to check it in and not call customer asking if we turned it in. That was my only issue.

CHARMANE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

Air conditioner in the 10ft van could have worked a little better. Air wasn't as cold as I would have expected.

Carlos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SENECA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seneca J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH B. 
Clasificación:
4.0

Everything went smoothly except for original drop-off of empty U-Boxes in IL, they were delayed twice (2 days total) which created quite a stressful situation for me. However after that there were no problems, I was very pleased that U kept pricing as originally quoted & even gave me an extra free week of storage at end (I hurt my back & needed to delay unpacking). Very helpful rep Joanne on phone & delivery person, Carmen. Thanks to all!

lee K. 
Clasificación:
5.0

Very helpful.. Everything was on time..

LALIT P. 
Clasificación:
5.0

na

ALEXANDER M. 
Clasificación:
5.0

Thank you all

GARY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deon R. 
Clasificación:
5.0

Outstanding customer service.

Garry L. 
Clasificación:
5.0

Evaluate situation and allow be more expedient and execution in environment

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA G. 
Clasificación:
5.0

Please advise your customers about recommended speed for the size of trailers. Experienced "fishtailing" and came to conclusion to lower the speed. Earlier reservation was useless, an hour before my pick up of trailer I was called that they didn't have a trailer for me without explanation. Fortunately regional head quarters found one few hours later.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Online Move In 
Clasificación:
5.0

Improve communication with customers when there is a shortage or staff that can impact your move would be helpful in the future. I will like to acknowledge the wonderful staff of Jeff always willing to take down my u boxes when needed in the last 3.5 yrs. Laura always being friendly and answering the phone when needed to request access to my uboxes. Chris was responsive to answering calls and questions. I want to thank Joyce from the management office that was understanding and empathic when I was most frustrated about my uboxes not being delivered. Joyce did not make excuses she accomplished a solution unlike her counterpart peer, thank you so much Joyce. I had the fortune to speak to the Marketing president Angelia she was fantastic great listener and very understanding to her consumers. Thank you for being you. Rep/regional manager Shannon needs more training is needed for how navigate with client/consumers, poor attitude in my opinion and the lack of genuine empathy is not good customer service. Telling a consumer get in line as shortage is staff is a problem for why your uboxes can not be delivered is not acceptable, not good communication nor best policy for customer service. Unfortunate uhaul is a customer driven business therefore sometimes creative solutions are needed to fulfill a consumers request. I believe this employee did not want to think outside the box to figure out a solution to accommodate a long term customer which is sad but again thank goodness Joyce answered my second call. Last but not least Raphael is amazing person and had such great energy a GM personally delivered my uboxes making two trips, he communicated with me throughout the process from deliver to uboxes to picking up the empty uboxes. He was so nice and demonstrates beyond professional standard.. A team player that stepped up to help the overall team as the store was short delivery driver. Thank You Raphael you are the best.

crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
1.0

There is a lot that can be improve .. from my u box being pick up late to not being able to contact the place that had my ubox at their facility.

ricky M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
1.0

Very unprofessional at this location. The customer service was basically zero. No hello , hi how can I help you today ? It was very cut and dry and uncomfortable. When I returned the truck, I was waiting in line for my turn , and I hear an employee say." We just need the key". Didnt ask if everything went OK, didn't have to sign anything, no one checked the truck out upon return. I thought it was strange. Then I received my receipt via e mail which is over charged. Now I will have to call them to get it straightened out. Would not go back to this location.

COLLEEN B. 
Clasificación:
5.0

Great experience with no problems!!

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P.  |  First Impressions 
Clasificación:
5.0

Vehicle its self seemed low on compression, very slow acceleration. Problematic on the interstate but otherwise it ran well.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick p.  |  Overall Experience 
Clasificación:
1.0

Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid $176. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.

GARY M. 
Clasificación:
1.0

I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.

Angela A.  |  First Impressions 
Clasificación:
5.0

The staff are extremely helpful

LEVI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seneca J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa j.  |  First Impressions 
Clasificación:
5.0

Truck had soil on the driver's floor and it smell like a smoker's car.

Guillermo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar T. 
Clasificación:
3.0

The manager should have never rented out this 21 year old trailer. The tires were bald and the wheel bearings were loose. I complained about the tires and the manager said they were "fine". Pomps tires confirmed the tires were unsafe and they further did a bearing check and said the bearings were bad. Manager at Montgomery Uhaul needs a course on tires.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
4.0

Just perfect, thank you.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

Again everyone very friendly and helpful

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

Amazing service thanks

ROY M. 
Clasificación:
5.0

I always rent from this location and never had a problem, excellent service.

EDGAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The customer service was very good and quite professional. Someone loaded my appliance dollie into my car and removed it for me, as well. I am happy with my experience.

Shari G. 
Clasificación:
5.0

I will definitely recommend it to friends and family. Is conveniently located and very clean.

Jose T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonel M. 
Clasificación:
2.0

super far from locations i picked and reserved. time was completely wrong too

Aja H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kiana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE M. 
Clasificación:
2.0

Employee I first talked to was rude and unhelpful. Next employee was ok but sick, hoarse and coughing without a mask. Then the return was marked an hour later then returned and charges were not accurate and I was overcharged. Plan on disputing charges.

Irene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D.  |  Overall Experience 
Clasificación:
1.0

Faster service Don't charge fees that were not approved

JASON B. 
Clasificación:
5.0

Always a good experience with this location.

ARTHUR C. 
Clasificación:
5.0

The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL

Sally R W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF P. 
Clasificación:
4.0

Why do I always feel like I am at the DMV or the social security office where the employees at like customers are bothering them and we should be glad they are willing to talk to us? I have spent thousands of dollars at renting trailers, trucks and storage facilities and I get the same experience at every location I have visited. Don't believe me? Check my buying history. Don't have that? There is the problem.

ALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANNE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

None. Excellent experience and a high quality trailer.

Gregory L. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD F. 
Clasificación:
1.0

Reservation charged me a lot more for the day. The toll payment directions were followed but I still ended up receiving a bill.

CHARLES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JODY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

I was attended with great and speedy service. She was very professional and polite. I could not have asked for any better service.

GERMAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sophie H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

The service is good

BERNADETTE P.  |  First Impressions 
Clasificación:
3.0

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arcela A.  |  Online Move In 
Clasificación:
5.0

Service Representative was pleasant and professional.

VERONICA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
1.0

Trailer had inoperable lights on the passenger side. I notified the cashier at the time of rental that I would be driving over 1000 miles with it and needed good lights and tires. The cashier checked my lights after hooking up the trailer. I once again, insisted that I needed tail lights, turn signals, and brake lights all to work. She insisted that they were working and was responsible for checking the lights during the hitching process. The lights were not operable and I feel lied to. This put me at risk and I had to talk my way out of a ticket half way through my trip. This was completely unacceptable.

KYLE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
3.0

The service at this location was awful. Most of the associates were not wearing their mask. One was talking rude to a customer over the phone and another associate was talking about another customer loudly and on the floor for everyone to hear. When I first came, they could not find my reservation. When I got my keys, no one showed me what car it was so I walked around until I had to walk back into the place to ask. The truck had a sign still in the windshield and I was not told that it was our truck. We were told to tuck the sign behind the seat, as it was not prepared for us and we were not told how to identify the truck by the numbers on the top of the truck that matched the key. The people working there made the experience upsetting.

Melissa V. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICA T. 
Clasificación:
5.0

Wear masks inside

Kenneth J. 
Clasificación:
5.0

The woman who helped us with truck pickup, was wonderful. Very helpful, friendly, and efficient. Wonderful experience.

DORREEN B. 
Clasificación:
1.0

I would not recommend using Uhaul at all! Reserved my truck weeks ahead of time and was told they could not guarantee me a truck unless I did pick up and drop off at the same location. Changed the reservation and then they said I needed to pick another location so Changed it again, day before we move they call me and say the truck is not There you need to go 45 minutes away to get it, finally they find me a closer truck go to Pick it up and the truck is there but the company was out Of business so they had me go to another location 45 minutes away (keep in mind I'm Paying per mile) get the truck request to return it somewhere closer which they will not do. The consistent answer I was told by multiple people at Uhaul was that's not our problem. Not Sure what the point is of making a reservation receiving an email saying that I'm guaranteed a 26 foot truck at a certain location for them to call and change it multiple times and completely unwilling to do anything to help. In addition to moving it's really difficult when you can't get a truck that you reserved weeks ahead of time and no one is willing to do anything to help you. I would rather spend a ton of money than ever deal with anything like that again will absolutely never use U-Haul or recommend them ever completely terrible customer service completely terrible everything worst company ever

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colette L.  |  Online Move In 
Clasificación:
5.0

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina S.  |  First Impressions 
Clasificación:
5.0

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. ¡Gracias!

ANDREW C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammi s.  |  Overall Experience 
Clasificación:
3.0

My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.

Jimmy s.  |  First Impressions 
Clasificación:
5.0

Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.

sam h.  |  First Impressions 
Clasificación:
5.0

Easy access clean and staff very helpful

Donald Z.  |  Online Move In 
Clasificación:
5.0

Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.

herschel l.  |  Overall Experience 
Clasificación:
5.0

The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10% higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.

Christopher C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

christine l.  |  Overall Experience 
Clasificación:
5.0

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

lance s.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Jessica R.  |  First Impressions 
Clasificación:
2.0

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

KIM J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim D.  |  First Impressions 
Clasificación:
5.0

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

Sharice B.  |  Overall Experience 
Clasificación:
4.0

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Laura L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  First Impressions 
Clasificación:
5.0

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

chris l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathi t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jon f.  |  First Impressions 
Clasificación:
5.0

Very professional and nice staff Very clean facility

christine l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erwin B.  |  Overall Experience 
Clasificación:
5.0

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

Andrew C.  |  First Impressions 
Clasificación:
5.0

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

lynn w.  |  Overall Experience 
Clasificación:
5.0

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

Steven Z.  |  First Impressions 
Clasificación:
5.0

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie L.  |  Overall Experience 
Clasificación:
5.0

The initial details were explained well. When I made my decision, everything else went smoothly.

William W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mel D.  |  Overall Experience 
Clasificación:
5.0

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Super nice facility and super easy to rent from start to finish

John K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Q.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

nick p.  |  First Impressions 
Clasificación:
4.0

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Cortney M.  |  Overall Experience 
Clasificación:
4.0

Nice and clean place

Celoie M.  |  Overall Experience 
Clasificación:
5.0

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we're going is as competent and nice.

Pete O.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Marshalyn V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan m.  |  Overall Experience 
Clasificación:
5.0

This facility has an outstanding staff one of the ladies at work to the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

Robert P.  |  Overall Experience 
Clasificación:
5.0

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

john g.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful staff

Mel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gaither raye g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ida V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  First Impressions 
Clasificación:
3.0

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

Christopher R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bria E.  |  Overall Experience 
Clasificación:
2.0

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn't do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn't mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue "should be resolved in a few months". If I hadn't already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

Steven F.  |  Online Move In 
Clasificación:
5.0

First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.

hector c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas D.  |  Overall Experience 
Clasificación:
5.0

very professinal

anthony v.  |  First Impressions 
Clasificación:
5.0

Excellent job guys thank you very much

Roy M.  |  Overall Experience 
Clasificación:
4.0

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

LOLA K.  |  Overall Experience 
Clasificación:
3.0

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Jesse J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P.  |  Overall Experience 
Clasificación:
3.0

I liked the inside parking and loading zone. I don't like paying over $100 a month.

Sarah P.  |  Overall Experience 
Clasificación:
5.0

The easy access plus beds for moving made the experience quick and painless.

EJ C.  |  First Impressions 
Clasificación:
5.0

Great experience, quick rental and move out easy service!

Jason H.  |  Overall Experience 
Clasificación:
5.0

Great job

scott j.  |  First Impressions 
Clasificación:
5.0

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

charaine l.  |  First Impressions 
Clasificación:
5.0

Greatest

marshall j.  |  Overall Experience 
Clasificación:
1.0

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Patricia D.  |  First Impressions 
Clasificación:
4.0

only down side was when clearing out storage, noticed mouse droppings.

Joshua L.  |  Overall Experience 
Clasificación:
5.0

N/a

Kristine W.  |  First Impressions 
Clasificación:
5.0

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Dan S.  |  Overall Experience 
Clasificación:
5.0

Five star approval!

Jim S.  |  First Impressions 
Clasificación:
1.0

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Tyler S.  |  Overall Experience 
Clasificación:
2.0

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Great service and fast.

Joshua L.  |  First Impressions 
Clasificación:
4.0

Sales person very helpful and knowledgeable!!

mike c.  |  First Impressions 
Clasificación:
5.0

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Jason H.  |  First Impressions 
Clasificación:
5.0

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

SCOTT S.  |  First Impressions 
Clasificación:
5.0

Great service at this location very happy with the transaction good customer service as well

jared v.  |  First Impressions 
Clasificación:
4.0

excellent customer service

Juan H.  |  First Impressions 
Clasificación:
5.0

It's was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Trevor & Kara W.  |  First Impressions 
Clasificación:
5.0

Very friendly service.

Rob K.  |  First Impressions 
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