Comentarios del cliente para U-Haul Moving & Storage of Monroe

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Monroe

Grado total:

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dolores B. en

Grado:

Get a manager who will know better than to leave a new employee working by herself for over an hour, then upon his return, unapologetically tell more than a dozen frustrated customers that he "had stuff to do."

Amy P. en

Grado:

One of the staff that was working was talking about other staff not doing their job to a male staff member in front of customers. She was not very friendly. You may need to have more staff on the weekends, I had to wait in line for almost 30 minutes to pick up my uhaul.

Randall H. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

Keep up the great customer service, this entire staff is awesome!

Skylar L. en

Grado:

This was the worst experience with a rental trailer Ive ever had. I called to make a reservation. I told them i was moving a small hottub 50" x 74". I asked about door clearance and wheel wells. I was assured the 5' x 8' trailer would work. I went to load it up and it doesnt fit (door way was not big enough). So i change it out for an open trailer which requires i buy additional straps and tarps. Im told the closest drop off location to my house is some place called the bargain barn and am set up to drop off there. It wasnt the closest location. When I get there at 3pm they are closed (theyre supposed to close at 4pm). The place sells sheds... and rents uhauls. Theres a sign that says not to block any of the sheds which is literally everywhere... which I guess didnt matter because i couldnt get the trailer off my hitch. I called the number on the sign and the guy wouldnt come help me, so i had to drive to another location and have them take care of it.

Robert N. en

Grado:

Wait time at desk is far too long. Exiting location is tricky. Driveway is often blocked causing one to exit at the entrance. More help needed at front desk.

Timothy J. en

Grado:

Mr Thomas Shaw hooked up and took down the rental unit when I returned. The customer service he provided was exceptional.

DEL L. en

Grado:

El cliente no dejó un comentario.

Diana B. en

Grado:

The vehicle was dirty, the hood not closed, the gas level was lower than what was stated on contract and it had a wobble when driven over 45 mph.

Michael S. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

Nothing. Everyone is very friendly and nice.

gary H. en

Grado:

Thomas was great and very helpful, thank you Thomas Shaw.

Gordon K. en

Grado:

El cliente no dejó un comentario.

Donnajean H. en

Grado:

El cliente no dejó un comentario.

ANN P. en

Grado:

Offer free cookies

Joseph B. en

Grado:

EMPLOYEES are rude and nothing works there..They couldn't hand out contracts or receipts because management couldn't hand over any ink for printer... UHAUL IS A JOKE I would suggest never to go there for any rental needs

Mark H. en

Grado:

Very friendly staff.

April N. en

Grado:

N/A

JOHN S. en

Grado:

After I returned the appliance dolly I got a text the next day that reminded me it was due for return. I called two days later and the issue still had not been resolved. Better train the staff on how to return equipment. Hope the issue has been resolved after talking to Nick the assistant manager.

Janice T. en

Grado:

Everything was terrible at this location.

Janice T. en

Grado:

You need knowledgeable staff at this location. I made at least 3 contacts with this location trying to facilitate a pick up of two 26’ trucks at this same location...they had the pick location across town for one truck and the other pick up location was at Monroe on Telegraoh. I never did get it resolved. Also, I had questions during my move...wanted to speak to the Monroe location person... never could get her... kept sending me to a different person ... the whole move involving U Haul was the worst I have ever had.

Donna H. en

Grado:

Nothing, friendly employees, clean store and equipment. Great job, I will be using U-Haul again.

Danielle M. en

Grado:

El cliente no dejó un comentario.

Tracy M. en

Grado:

Fantastic staff today 10/26/2019!!! So efficient and fast! They are very thorough and do a great job!

marc W. en

Grado:

El cliente no dejó un comentario.

Tilman C. en

Grado:

El cliente no dejó un comentario.

Dayton L. en

Grado:

Everything was great

Tracy M. en

Grado:

El cliente no dejó un comentario.

Nicole F. en

Grado:

El cliente no dejó un comentario.

Jeffery L. en

Grado:

El cliente no dejó un comentario.

Kurt E. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

Keep up the awesome work

Craig S. en

Grado:

Was over-charged for things that I shouldn’t have been. The truck was dusty inside, someone had smoked in the truck leaving the windows dirty, and the truck smelled bad, despite it being brand new. While I had the truck... I washed the outside of it, and cleaned the inside, & the windows as well. There was a major dent in the driver’s door, it was bowed in. This caused the door to open improperly. There is also damage to the front end of the truck, just to inform you. Obviously that damage did not cause me any issues. But I assume the person responsible for the damage was charged, and therefore, the damage should have been repaired. The way I was charged, the amounts, and the procedure for taking the payments was crap and extremely unsatisfactory. Thank you!

Barbra M. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

These folks have always been very helpful. I’ve rented multiple things including storage and box’s. Moving sux but they were awesome.

Joseph N. en

Grado:

Great customer service

Amanda G. en

Grado:

El cliente no dejó un comentario.

Laurie M. en

Grado:

El cliente no dejó un comentario.

Jessica M. en

Grado:

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Terrie M. en

Grado:

They are always friendly when you go in there.

Lyndsay B. en

Grado:

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

kevin c. en

Grado:

The staff were super accommodating and I really appreciated that.

DOUGLAS Z. en

Grado:

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

JOHNATHAN H. en

Grado:

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

Andrew S. en

Grado:

Scott was very knowledgeable, helpful and friendly.

Andrew O. en

Grado:

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Caitlin W. en

Grado:

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Kayla R. en

Grado:

Great experience

Amanda W. en

Grado:

Would recommend

Andrew B. en

Grado:

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

DAVID L. en

Grado:

Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.

Robert M. en

Grado:

No comment

Dalia F. en

Grado:

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Robert M. en

Grado:

No comment .

Phylis D. en

Grado:

Very satisfied

Vincent P. en

Grado:

Staff was always friendly and willing to help or answer any questions I might have.

Jessica M. en

Grado:

I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Thank you!

Lisa R. en

Grado:

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Donald F. en

Grado:

After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.

Heather B. en

Grado:

Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.

MICHELLE P. en

Grado:

After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue

Christina W. en

Grado:

I am satisfied with the service I received

daniel a. en

Grado:

Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic

RAY M. en

Grado:

N/P

MARQUE H. en

Grado:

This is the third time I have used this facility. Always great service!