Customer Reviews for U-Haul Moving & Storage of Monroe

3,246 reviews

1649 N Telegraph Rd   Monroe, MI 48162
(@ Stewart)

(734) 241-7170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(734) 241-7170

1649 N Telegraph Rd
Monroe, MI 48162
(@ Stewart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY LYNN P. 
Rating:
5.0

Their not one thing I could have change. The lady that I came in contact with. Was very approachable and professional also a great sense of humor. I would ask for nothing more. Thank u for doing business with Us.

CLARENCE LEE J. 
Rating:
2.0

Only one person working. Waited for my reserved truck for 30 minutes.

BRIANNA ROSELIN B. 
Rating:
5.0

All staff was fantastic!!

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Monico A. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Better (corporate) on line options when looking for rental. ie: if you wanted to rent for more than standard 3 days, talk to rental agent, etc.

JOHN V. 
Rating:
5.0

as soon as I told the employee about the tire light she had a pressure gauge out and was checking the tire very friendly

CHERIE LYNNE S. 
Rating:
3.0

I scheduled the time period that I needed it for, but the reservation was 9 hours later and I was never told! I received an email confirmation with no time. When I went to pick the truck up at the time that I had put in while making the reservation, the lady working said it wasn't there and, "We can't all get what we want now can we?" Bigger trucks were available and I asked if I had to pay the additional cost since the truck I had requested was not there. She laughed at me and said no. Poor customer service! A hand cart was strapped onto the truck when I didn't need one and I was told I would have to pay extra for it, although I didn't have to pay for that.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN AUGUST H. 
Rating:
5.0

Made an equipment change and the receptionist was very helpful and gracious making the change for me .

Mark K. 
Rating:
1.0

customer service was very poor at pick up and drop off.

SHAYNA MARIE H. 
Rating:
5.0

Absolutely no worries, repeat customer, well run shop!

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LYNN H. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY JOHN B. 
Rating:
5.0

Your Monroe location had the best service person (Denise) who was so nice and willing to help any way she could to make things easy for me and I thank her so much. I do hope she see this review. Thank God for Denise, you need more service like her. Sorry it took so long to write this.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS SCOTT C. 
Rating:
2.0

They didn't have all the things I ordered on my rental and still charged me for them.

Jennifer F. 
Rating:
2.0

Refused safe move several times and was still charged for it. Reserve site is designed specifically to upcharge for insurance.

WILL ANTHONY P. 
Rating:
5.0

Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.

Damon C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Great staff!

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

GARY LEON Z. 
Rating:
3.0

Trailer right side turn signal & brake light did not work. I was told it was up to me if I wanted to take it. No other trailers that size were available. No attempt to make it legal to use, no discount offered.

JAMES RALPH D. 
Rating:
2.0

Wasn't told certain things. Charged a fee because I didn't know about after hours check in, returned the truck 18 hrs early. Put gas in it and it was more than what was in there and was told did I take a picture! Guess, that should of been told to me as well. 220.00 later I'll never rent a truck again. I've rented previous several trucks and never have had these outrages fees, bull crap said to me and when your manager didn't like the questions nor my tone hung up on me repeatedly as I asked for her bosses name and hers ( Tammy ). I also required another storage unit elsewhere a few months ago. Just cause of the fact, this location in Monroe mi is ridiculous as far as locks, lock smiths, fees, cleanliness and or how the back looks as far as glass broken trailers put here there. I've had this uhual storage for 5 years now and so fed up I've went to pirates cove. Bigger unit and cheaper, employees are not rude, area is free of clutter and or debri and glass! So eventually I'll be there fully and ending my service with uhaul after this rental fiasco and how rude and incompetent the employees are!

Jennifer B. 
Rating:
5.0

Very helpful.

Corinne S.  |  First Impressions 
Rating:
2.0

I sent an email to customer service detailing me experience.

TAMMI C. 
Rating:
5.0

Make sure trailer is clean.

MICHAEL WAYNE R. 
Rating:
5.0

Have more associates working the counters.

David K. 
Rating:
5.0

My experience with this location was great. Good, knowledge, people who did their jobs efficiently.

THOMAS MERLIN H. 
Rating:
5.0

Customer did not leave a comment.

MARK JAMES H. 
Rating:
5.0

Change website picture of vehicle towing equipment as It is not a flatbread.

STEVEN MICHAEL G. 
Rating:
5.0

Can't think of any improvements. Well done!

BRIAN WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Karyn S. 
Rating:
5.0

Very Friendly and easy. Understanding staff.

glenda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALISON YOUNG C. 
Rating:
5.0

The app to return the truck was Not user friendly, and the operators were not helpful at all, it's Ridiculous you have to pay $20 to return the vehicle

GERRY ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DAVID H. 
Rating:
4.0

Customer did not leave a comment.

MARY MADELYN C. 
Rating:
3.0

I reserved the truck almost 3 wks prior me needing it. Reserved it at the Inkster, MI location. The night before UHaul called me to confirm and tell me my 20' truck would need to be picked up in Taylor, MI now instead of the Inkster, MI UHaul location. At about 7:30 a.m. on Friday, Sept. 25th, UHaul calls me to tell me they don't have a truck for me to pick up at Taylor location now. I can either go to Monroe, MI which is about 40 miles from my house or Ann Arbor, MI which is probably 30 miles to pick up a truck. What kind of customer service is this!! I wasn't about to leave my car in Monroe or Ann Arbor when I picked up the truck. So I had to find someone to drive me to Monroe. Which was not easy for me to find someone. Not only did UHaul inconvenience me but this change in pick up locations screwed up my entire day of moving because I had to get a ride 40 miles to get the damn truck. Yes, they gave me a $50 credit on my bill, BIG DEAL!!! You inconvenienced me a GREAT DEAL. I'm very disgusted with the fact I reserved online ahead of time and the morning I plan to move UHaul calls and inconveniences me by NOT HAVING the truck I reserved at the location or near the location of the original rental. Not very good customer service and not a good way to do business!!!

KATHY ANN M. 
Rating:
5.0

Customer did not leave a comment.

SHANE MICHAEL V. 
Rating:
5.0

Quick and easy drop off.

KEITH WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EMMETT H. 
Rating:
5.0

Very accommodating and friendly! Thanks!

Robert S. 
Rating:
5.0

The experience was wonderful

DARLENE SUE J. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

customer service was horrible, the manager should be fired, my truck leaked on a 1400 mile trip from Florida to Michigan from heavy rain storms. manager was rude and did not apologize for our property that had gotten wet. claim was filed and denied. family photos stained and ruined and un replaceable items lost..so disappointed!!!!!!

John B. 
Rating:
5.0

The staff was so helpful and knowledgeable.

Heather R.  |  First Impressions 
Rating:
1.0

Received the vehicle with less than a full tank brought it up to staff. They were unwilling to assist

ROBERT JAMES J. 
Rating:
5.0

neads p&m

MICHAEL PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

JILL MARIE H. 
Rating:
4.0

No problems from start to finish, friendly staff, knew what I needed and ask me questions for any extra equipment that I could need.

CARLOS V. 
Rating:
4.0

Customer did not leave a comment.

MARK ALAN K. 
Rating:
5.0

All went well employs were kind and helpful. Job well done.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
4.0

The staff is nice

TERRY SHANE C. 
Rating:
5.0

The truck was filled with dirt and I had to clean it and I took pictures and the tire had to be changed at my house after it got loaded because the tire went flat as we were loading it and they did not even offer to take ant money off the bill. You threaten to charge 25 dollars if we do not clean it but if I have to clean it you dont offer to give me 25 for doing your job

REBECCA ANNE C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
5.0

The staff was wonderful. Very pleasant n prompt. Got me in and out. Best experience by far. Great job.

HEIDI LYNN L. 
Rating:
2.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JACOB MICHAEL R. 
Rating:
5.0

Everything was good and I don't see how you could make it better.

JAMES LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

AMY ELIZABETH S. 
Rating:
2.0

Clean the vehicles better . Bad body odor . And hire more people to be able to answer the phone . Nice people work here but they need more help .

ERIC WAYNE C. 
Rating:
2.0

I was charged 28 dollars for fuel when I only drove 13 miles

RODNEY RANDALL G. 
Rating:
5.0

The staff were great and very helpful

Stacie A. 
Rating:
5.0

Have van cab area cleaned, especially inside. Windshield inside was pretty bad. But i cleaned it so i could see better. All in all a good experience..

James H. 
Rating:
5.0

Nothing

Jason H. 
Rating:
5.0

IP lights didn't work.

Dennis O. 
Rating:
2.0

When I placed the order online, I ordered an appliance dolly. They told me there are none available. I had to go out and buy a dolly.

Matthew F. 
Rating:
5.0

Everything was great. Absolutely no problems from start to finish.

Robert N. 
Rating:
3.0

Make sure your rentals are clean and the oil is checked. I took it upon myself to spray wash the windows before I turned the vehicle in.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN RAY A. 
Rating:
4.0

Uhaul has been great to me as a customer. I will use your service at every opportunity.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

The crew did an excellent job, even though they were short manned.

JAMES WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Paige S. 
Rating:
4.0

The employee was friendly and everything was quick and efficient.

Brian B. 
Rating:
4.0

I reserved it less than 4 miles away from my home about 2 weeks in advance of needing it. Then las t minute I get a text saying I had to travel over 20 miles away to pick it in another city. I was "That happens sometimes" yet I was guaranteed the reservation near where I lived. My drop off location was very good and when I turned it in 1 day early the general manager was thankful as he needed it for another customer who was waiting in the store.

Sean M. 
Rating:
5.0

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Chastity C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE L. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
3.0

Customer did not leave a comment.

xaiver D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ANDREW T. 
Rating:
5.0

We were pleased that Uhaul was able to get us the truck and the charges were very fair. Thank you for the assist in moving my in-laws to Michigan..

Mark G. 
Rating:
5.0

Just have more 5' x 8' cargo trailers available.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

JERRYMICHAEL H. 
Rating:
5.0

Couldn't have even easier to schedule,use and return.

James R. 
Rating:
5.0

Our apartments entire housing development for all buildings were flooded which was equal to about 28 apartments! It was a disaster the company gave us 4 days to move and uhaul was the only positive and saving entity to our nightmare. I needed accommodation for time without a lot of money they had trucks booked by key to one customer handing off to the next and they somehow were still able to help!! And that is why I continue to stay with uhaul as my main moving resource for transportation and storage!! Thanks uhaul!!

Nichole H. 
Rating:
5.0

Was really easy and both employees I dealt with were professional and helpful.

Damion L. 
Rating:
2.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL MARK W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie V. 
Rating:
5.0

26' truck was a piece of junk. Wipes only worked on high speed, washer fluid did not work or was empty. There was a horrible vibration at 50 mph and the front end shook and bounce so bad everything in the cab rattled. My son who is a diesel mechanic drove it back to Monroe Mi and he even said how bad it was. Also his girlfriend rode in the truck and she had to sit in the middle seat because the otter passenger seat belt kept locking up and she could not move Tom Ford 734-755-1943

Thomas F. 
Rating:
5.0

Thank you!

Matthew B.  |  First Impressions 
Rating:
4.0

They were scheduled to open at 7, but didn't open until 8. Customers were waiting outside for an hour.

Donita A. 
Rating:
4.0

It should be cooled. It was too hot in the facility!

Corinne D.  |  First Impressions 
Rating:
4.0

They are always friendly when you go in there.

Terrie M.  |  First Impressions 
Rating:
4.0

I am satisfied with the service I received

Christina W.  |  Reservation 
No reviews have been submitted for this location.

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