Customer Reviews for U-Haul Moving & Storage of Monroe

3,465 comentarios

1649 N Telegraph Rd   Monroe, MI 48162
(@ Stewart)

(734) 241-7170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(734) 241-7170

1649 N Telegraph Rd
Monroe, MI 48162
(@ Stewart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Didn't have the trailer available, so I reserved for 2 days later and it still wasn't there. Went to drop off and couldn't due to it being a trailer and online wanting “mileage”

samantha D. 
Clasificación:
1.0

I did nothing Wrong yet r def up only getting 20 of my 160 deposit back.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

I know they were busy cause I saw it first hand but. Someone or something need to answer the phone

juan M. 
Clasificación:
5.0

There was only 1 employee doing it all. Considering she was all alone, she was amazing

Rochelle S. 
Clasificación:
5.0

Very nice and helpful 👍

barbara L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron W. 
Clasificación:
5.0

Great crew. Paul helped me and is extremely efficient

Renae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
5.0

Staff is amazing!!!! Especially Tammy and Denise!!!!

JILL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Bravo to a 5 star staff !! Thank you for all of your help!!

Doreen S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

salih M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martezz D. 
Clasificación:
5.0

I rented a 26' platform, a new Ford F650 with only 1700 miles, this truck ran great, was comfortable and performed very well, first time I actually enjoyed the move.

TIMOTHY BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

creed L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYDIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES ALLEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clyde S. 
Clasificación:
5.0

Give the mgr. a raise! Tammy deserves it!!

James H. 
Clasificación:
5.0

Truck needs a front end alignment.

Sarah W. 
Clasificación:
5.0

Outstanding Uhaul place. I always go here. The one time I did not I had trouble. Best ever staff freindly,courteous, and most important they care.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
1.0

I am beyond mad at the customer service I received from the older woman who was working I want to speak with someone regarding the matter.

micheal S. 
Clasificación:
5.0

Staff was extremely helpful and friendly!!!!!

Kimberli S. 
Clasificación:
5.0

Very friendly people

JOSEPH EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN PHILLIP S. 
Clasificación:
2.0

I always use this location and have for years. Customer service is always great. The truck was not cleaned out and it leaked in where my parts were located. I work for a local manufacturing company and use your trucks a few times a year to transport parts to shows for exhibiting. Just wanted you to know that 9 times out of 10 I'm very satisfied, this is the one time that could have been better.

SHANE ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawerence T. 
Clasificación:
5.0

The truck was a little rough riding but it did the job

Dan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DanielBeardsley B. 
Clasificación:
5.0

Nothing. Just have more equipment available so I don't have to drive 48 miles to rent it.

Jacek K. 
Clasificación:
2.0

I got charged 23.00 for gas when I already out 20.00 worth in it. I should be getting that money back.

Lynnsie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
1.0

We arrived exactly at 1pm for our rental. There was no one in the office. My husband stood around for 10 minutes calling the phone while I waited in the car and watched the office manager ignore us on the other side of the building. When she did come back inside, she was very rude and swore at employees in front of customers. She said she did not have a 15' truck like we reserved. She gave my husband a 10' truck instead that smelled strongly of smoke. We didn't get the truck until 1:30p, and the manager refused to give us the $50 guarantee because she "still got some sort of truck." We did not get what we requested nor was it ready on time so we should still be owed the $50 for our inconvenience. Very very poor experience at this location. Will recommend that my friends in Monroe use anyone but this UHaul location!!!

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

The Monroe store is great. However IHaulneeds to improve coordination between UBox (UHaul) and Moving Help.

Helen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

Tammy and the other employees that I dealt with were extremely helpful and friendly. They helped me with everything I needed.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

angel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle A. 
Clasificación:
5.0

There was a time when I wouldn't recommend u haul to anyone. Reservations couldn't be trusted, equipment was tired and the hassle wasn't worth it. There's been a complete turn around and I've started using them again!

Robin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG EDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASSAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Fire "Make a move" from moving help. They packed 20 boxes. An left without saying anything

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith Z. 
Clasificación:
5.0

Everything went so smooth! Didn't run into any problems. The lady helped me out with all of my questions and explained everything very thorough. No problems at all! And the price is very fair.

Bailey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudy franklin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon B. 
Clasificación:
5.0

Staff courteous and helpful

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDRA J. 
Clasificación:
3.0

Pads and dolly were not the best quality for moving heavy or fragile furniture

linda T. 
Clasificación:
4.0

parking lot too small,

Kurt K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brendan P. 
Clasificación:
5.0

No improvements needed everything went well & very smoothly

Angela R. 
Clasificación:
3.0

I never got the email receipt I was promised. I called to ask about it and was told the wait time was 50-60 minutes. The van was clean, but a previous renter apparently left a nebuliser which was still in the glove box.

RODERICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN FREDERICK R. 
Clasificación:
1.0

The gas gauge was not maintained. It didn't show where the gas hand was. I spent almost $80 on gas for 15 miles of travel. The employee refused to offer a proper resolution. I will never use them again, nor will I recommend them.

Mahenna H. 
Clasificación:
5.0

Easy and helpful transaction

jim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

john F. 
Clasificación:
5.0

Called to rent a 15' box truck, worker was very friendly took all my information and reserved my truck, got to the u-haul store went in and pay for vehicle, albeit a little lenghthy process, got key and went to look for truck, couldn't find it, to find out they never brought it around from behind building, I had a lot of things to do, and keep looking around for truck was not one of them. For things to improve upon, I would say, first, make sure all reserved vehicles are brought up immediately from around back of building and ready to be driven, second, shorten up check in process, took a little too long, lastly, make sure all workers are trained thoroughly of all check in processes to help with check in time.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse K. 
Clasificación:
5.0

Everything was great.

THOMAS SCOTT C. 
Clasificación:
4.0

The manager was great, helpful, and friendly. I don't think you can improve on the excellent customer service I received.

rONALD B. 
Clasificación:
5.0

Nothing.

ross M. 
Clasificación:
5.0

This is my favorite U-Haul location. Always knowledgeable and very customer service oriented. The manager whom is always spot on with her answers is a valuable asset. I can't say enough about this location.

SEAN S. 
Clasificación:
4.0

Online check in was a disappointment. Cumbersome then waiting for a review then redoing of driver photo because of glasses and then another review waiting period. After all that I stood at counter waiting for a key while someone rented a trailer and selected just right storage locker. Positive note. Yard attendant during drop off was friendly and thanked me for my business.......take care of him you need his attitude and approach to customer service.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aden K. 
Clasificación:
5.0

Lady is always very personable.

Christopher J. 
Clasificación:
3.0

We just dropped keys in dropbox.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

When testing lights on trailers, employees should specify what blinker or look at the vehicle to make sure the blinkers are coordinated. I rented a trailer and found out after I left that the lights were wired backward so the trailer blinkers were opposite of my vehicles blinkers. I did let the location know but I feel this is something that could have been avoided if the person hooking it up had paid attention or asked “left/right blinker” instead of “blinkers”.

Cristina L. 
Clasificación:
5.0

you always get that down home feeling when you rent from the tellagrath address. the prices are reasonable also

Matthew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aquilla D.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA H. 
Clasificación:
5.0

Thank you for the help! Sorry I had it for 3 days :)

Aaron E. 
Clasificación:
3.0

Friendlier staff. Finish breakfast before store opens.

Richard S. 
Clasificación:
5.0

Tammy Corley is AMAZING!!

brittney h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY LEE W.  |  Overall Experience 
Clasificación:
4.0

As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.

Amanda G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MONSONAE W.  |  First Impressions 
Clasificación:
5.0

Storage facilities are very clean.

jayna g.  |  Overall Experience 
Clasificación:
5.0

Absolutely no worries, repeat customer, well run shop!

James H.  |  First Impressions 
Clasificación:
5.0

Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.

Damon C.  |  Overall Experience 
Clasificación:
5.0

Very helpful.

Corinne S.  |  First Impressions 
Clasificación:
5.0

Very Friendly and easy. Understanding staff.

glenda h.  |  First Impressions 
Clasificación:
5.0

The staff was so helpful and knowledgeable.

Heather R.  |  First Impressions 
Clasificación:
5.0

Dennis was wonderful to deal with. She is so pleasant and jovial.

CLINTON H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

julie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

merlene p.  |  Overall Experience 
Clasificación:
5.0

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Chastity C.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Matthew B.  |  First Impressions 
Clasificación:
1.0

I never rented a storage unit. Never seen the storage unit.

Donna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L.  |  Overall Experience 
Clasificación:
2.0

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

lori p.  |  Overall Experience 
Clasificación:
5.0

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. ¡Gracias!

Sarah B.  |  First Impressions 
Clasificación:
1.0

Bed bugs mice and cockroaches

BRITTANY g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD THOMAS S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD THOMAS S.  |  First Impressions 
Clasificación:
2.0

We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.

Lyndsay B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya B.  |  First Impressions 
Clasificación:
5.0

Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.

Caitlin W.  |  Overall Experience 
Clasificación:
5.0

They were nice people. And very health ful

tasha b.  |  First Impressions 
Clasificación:
4.0

It should be cooled. It was too hot in the facility!

Corinne D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

danielle r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

megan b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer y.  |  First Impressions 
Clasificación:
5.0

The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.

Tom B.  |  First Impressions 
Clasificación:
5.0

Great Uhaul facility. Everyone was very friendly and helpful.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Jessica M.  |  First Impressions 
Clasificación:
4.0

They are always friendly when you go in there.

Terrie M.  |  First Impressions 
Clasificación:
1.0

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

Lyndsay B.  |  First Impressions 
Clasificación:
5.0

The staff were super accommodating and I really appreciated that.

kevin c.  |  Overall Experience 
Clasificación:
4.0

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

DOUGLAS Z.  |  Overall Experience 
Clasificación:
1.0

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

JOHNATHAN H.  |  Overall Experience 
Clasificación:
5.0

Scott was very knowledgeable, helpful and friendly.

Andrew S.  |  First Impressions 
Clasificación:
5.0

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Andrew O.  |  First Impressions 
Clasificación:
5.0

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Caitlin W.  |  First Impressions 
Clasificación:
5.0

Great experience

Kayla R.  |  Overall Experience 
Clasificación:
5.0

Would recommend

Amanda W.  |  Overall Experience 
Clasificación:
1.0

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

No comment

Robert M.  |  Overall Experience 
Clasificación:
5.0

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Dalia F.  |  First Impressions 
Clasificación:
5.0

No comment .

Robert M.  |  First Impressions 
Clasificación:
5.0

Very satisfied

Phylis D.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and willing to help or answer any questions I might have.

Vincent P.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. ¡Gracias!

Jessica M.  |  Overall Experience 
Clasificación:
1.0

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Lisa R. | Reservación
Clasificación:
2.0

After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.

Donald F.  |  Overall Experience 
Clasificación:
5.0

Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.

Heather B.  |  Overall Experience 
Clasificación:
3.0

After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue

MICHELLE P.  |  Overall Experience 
Clasificación:
4.0

I am satisfied with the service I received

Christina W. | Reservación
Clasificación:
3.0

Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic

daniel a. | Reservación
Clasificación:
5.0

N/P

RAY M.  |  Overall Experience 
Clasificación:
5.0

This is the third time I have used this facility. Always great service!

MARQUE H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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