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Charles O.Customer Reviews for U-Haul Moving & Storage of Moline
Testimonials From Recent Customers
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THANK YOU FOR GETTING NEWER EQUIPMENT FOR BUISINESS USE
HARRY A.Tyler was very professional and helpful and anytime I need a storage unit in the future I'll choose this facility. Gracias.
James M. | First ImpressionsThe person who checked it in was very nice Even the 90 degree heat.
Sandra O.Great service and no problems.
Mark B.Review cleanliness and do a lot test drive. This allows the customer to discuss any concerns
Shannon K.It was fast and simple.
MACY H.They were great and helpful!!
MARK L.Rachael D was amazing and helped us with all our moving needs!
Brian W.Very friendly staff and user friendly service. Efficient and reliable.
MARIE C.The assistant manager was very friendly and helpful.
Margaret D.10' box truck. Cab was a little smelly but not unpleasant. Box was smelly like livestock. But cleared out quickly as we left the door open. Glad we checked the lock on the box before we left as there was no lock, but there was a lock key with the ignition key. They set us up with a lock quickly.
Roy R.They keys given to me with the truck did not match the padlock to the back of the truck. I was forced to go and buy one so I could secure my stuff in the back. It cost $8.97.
Brandon A.The cab of the truck was very clean the back need to be cleaned before I could load it .
Becky O.Staff was very helpful. Storage unit is perfect. Clean, secure, safe, climate controlled.
AMANDA N. | First ImpressionsCheckout and equipment setup went smoothly.
Ralph E.Rachael DeBates was AWESOME!!! Knowledgeable, pleasant and great customer service. I highly recommended her. Will definitely rent again because of her!!!
beverly K.The two gentlemen working Sunday were so kind and helpful. Thank you for making our moving and storage experience a pleasant one!
DANIEL C.Great Customer Service.
Joseph W.Travon and Rachel were amazing. Very helpful
Sandra M. | First ImpressionsVery satisfied
Thomas H.The truck needed an alignment. And as soon as I pull the truck off the lot the odometer added a mile
Douglas H.I was rather out off by what seemed slightly unprofessional experience in this location. The inside of the location smelled horribly like smoke. The vehicle i was given was below empty on gas. The vehicle smelled horrible of marijuana and cigarette smoke. The gentleman who checked me in was nice
Brent G.The service was great. I'd definitely return to this location.
Christopher M.Rachael was very informative and asked if I needed anything to make sure my moving was as smooth as possible. She has an A1 personality and will be renting another truck sue to her excellentservice.
Katherine H.Your staff is extremely rude. I asked for a 30 minute extension and he said that's totally fine and hung up and then proceeded to charge me $30. I would've expected him to inform me there is a charge for extending your time or even let me know he's charging my card or even give me a receipt. When I asked the representative that was assisting me about it, his coworker interrupted and very rudely said “it was in your contract.†I understand that but I was making a point that the professional thing to do is simply mention there will be an additional fee. On top of that, I was actually only 12 minutes past my return time (I rented for 4 hours, 11-3). The man who interrupted was simply so rude and disrespectful for no reason. He has a serious attitude problem and I am not sure I would come back to this location because of that.
Emma M.Be able to change location drop off after I've made the appointment.
Darin P.The lock they recommended didn't fit the truck. Need to return the lock and get a refund.
cherri B.Very helpful very friendly staff and very efficient staff... I would recommend this location to a friend or even family
John W.Easy access facility. Everything top notch. Kelly and her staff are awesome. Would recommend using this facility for all your storage needs. Very secure. Never worried a minute about my possessions while stored there.
ROBERT S. | Overall ExperienceGreat customer service did a great job I will rent from them again!
MATTHEW S.When returning vehicles maybe have it on a flat level surface especially with the older gmc trucks
Derek D.Great staff. I'm definitely doing business here again
David P.The truck was dirty on the inside with metal shavings throughout & the cab had coffee, soda all over it. Very little gas & when I returned it I made sure it had more gas in it then when I got it.
Patricia N.Why you guys charge $40 for extra . And i left the U-Haul at 2:00 o'clock. But if you guys keep updated late. So that's is not my fault. I need my charge back.
PAVAN P.Van more leg room for dryer that's tall
cameron S.I've had a horrible experience and never in my life have been treated so bad by a company. I am still awaiting a pending 1200$ charge to be removed hopefully from my bank account from you. Horrible experience at pick up, horrible service at drop off, app didn't work and now am filing a claim
Sara M.Quick, efficient, mostly clean, polite employees, will definitely rent again in future
Callifornia B.When I made my reservation I made it for 7am and going to use the mobile pickup option. When I went to do this the morning of the rental it said I had to wait to do it in person at 9am!!!! When I complained about this the person that I spoke to simply said I don't know what happened. No resolution. The truck maxed out at 75mph. I drove it 200 mile 100 of which the speed limit is 70 which means everyone goes 79. It wasn't fun.
KRISTOPHER C.Keep up the good work!
Alex B.The site only had one person on duty and that was the manager, as the other employees called in for the weekend. For some reason, this location, like other industries are experiencing labor shortages. It took an hour to get the vehicle and the pre-reserved storage. For some reason - this location could not pull up what we reserved. It was awkward that it took this long.
Michael G.Again a very easy experience renting and returning the equipment
Jonathan C.The truck was a certified piece of crap to be honest. Brakes were sketchy (warped rotor I believe) had a terrible shimmy in the front end, leaked power steering fluid (I had to add some) this truck has nearly 170000 miles on it.
Rick K.Keep up the good work SALUTE 🫡
Henry S.I am still waiting for response on a $396 charge that was incorrect. I have had the worst customer experience in my life from your company. People are rude as well. I am a travel nurse will never use your company again and will be spreading the word on social media and to all my travel nurse friends if this is not resolved! Tried to be nice and resolve this in a respectful way unfortunately your company does not seem to respond to that.
Anne M.Bobbie Lee Wells was extremely friendly and super helpful.
tiffany Z.Great customer service from employees, both check out and check in. Painless experience.
Todd W.The cargo area was dirty. We swept it out and prepped it for loading. The cab smelled like smoke. The cab did have a hanging air freshener but we used our own. The billing estimate was off of the actual cost by $70 dollars. The kid working meant well but she was very nervous and perhaps still learning the job. Enterprise has a truck rental across the river. Is a hassle to rent from when this U Haul is close. But, they are professional.
Tim W.I was double booked, transferred to a location without a trailer, then transferred again to a whole other state. Ridiculous.
Nick B.The driver's seat belt was VERY difficult to unlatch. The front brakes are getting thin, I was hitting the wear bar whenever I hit the brakes. I notified the location of these issues when I returned the truck,
David B.The person that checked me in and out was fantastic! I didn't get her name, but she's selling her RV. Thanks again for the most excellent customer service.
Frank J.Very good customer service would recommend them to anyone who needs a uhaul
Lorie L.Quick and easy
Michael M.Very helpful and cheerful staff
Jeremiah H.Your good to go thank you
Steven P.Sir chartered the fuck outta me when your worker gave me a truck with less fuel then you said there's no way I used 50 dollars of fuel when I had already put 30 in when I left the store but whatever
Dylan W.The staff was remarkably helpful, and it is greatly appreciated after a week of moving
DARIUS H. | First ImpressionsI didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.
Holly L. | Overall Experience