Customer Reviews for U-Haul Moving & Storage of Missoula

5,179 comentarios

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Make sure the cab of the uhaul doesn't smell like dog pee and it drives good

PATRICIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill H. 
Clasificación:
5.0

Outstanding service.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
4.0

Thomas seems to have an attitude with customers. I've watched him a couple of times and he is doing us a favor to business with him. I definitely try to get the young lady or Cody at this location.

EDWARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P. 
Clasificación:
5.0

I love this U Haul outlet. I use if often. I own a property management company and send my clients there. Great folks work there, easy going, and helpful.

SHEILA M. 
Clasificación:
5.0

Very helpful & professional. Good ecperience.

DeEtta D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWNMACHELLE B. 
Clasificación:
2.0

Hazard road conditions prevented travel to Helena MT. Truck was on 1/4 tank, I filled it for the trip $100. Had to stay at Missoula Motel, next day still hazard roads, returned to Uhaul, approx 15 miles on truck, Mgr. wouldn't refund my gas fill up & even charged for the day. We had to return to Spokane in our own vehicle.We've spent thousands with Uhaul, my sister Evelyn Sass. Ck her acct. We want the $100 gas taken off the credit card. We will be taking the trip from Spokand WA to Helena MT when driving conditions are safe. Please reply. Thanks

PETER K. 
Clasificación:
5.0

Price too high

Michael H. 
Clasificación:
5.0

The more often I reached by telephone this location instead of the big U-Haul in the sky, the better I feel about it. So keep answering the phone locally! Good work! I had a lot of changes and they were very patient and understanding.

SRIKANON D. 
Clasificación:
5.0

That U-Haul location on 820 Strand Ave is one of the best locations I have ever been to, very well managed (and I have been to dozens of U-Haul locations over the last 20 years).

Brandon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
4.0

truck had a bad stale smoke odor.

BRET O. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARA RAE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

EBONI M. 
Clasificación:
5.0

Nothing, excellent customer service thank you!

KYLLA B. 
Clasificación:
5.0

Excellent customer experience

CHRISTOPHER CHAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

D H. 
Clasificación:
5.0

As a new user a bit more in explaining a few thingd

DALE R. 
Clasificación:
5.0

Staff was fantastic!!

christopher C. 
Clasificación:
3.0

The appliance cart was broken when we received it and we were not able to use it

BRETT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
3.0

Help me understand what I need to do as a customer to prevent the drop off location mixup from happening again.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
3.0

Very good service and people

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH LEON W. 
Clasificación:
5.0

The agent went above and beyond service required. This rental was for a veteran I am serving and she was late in getting there and the agent at the pick up please was very patient in waiting for her.

MARIANNA W. 
Clasificación:
5.0

Keep doing what you do. 🙂

Dixie M. 
Clasificación:
1.0

There were issues every step of the way. Wrong lock box code, very begrudging location customer service, dolly I asked for not provided, 40 min wait on hold to get dolly taken off bill, dolly not actually taken off bill when returned to self service station, 20 more minutes to have it taken off. I would still rent again but I will be mentally prepared for the giant pain ahead of time.

Megan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mykhailo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD J. 
Clasificación:
4.0

The staff is helpful, professional, and friendly. They also stock a ton of supplies plus offer free boxes people donate.

james V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL K. 
Clasificación:
4.0

Marker light was out and not fixed

ANDREW B. 
Clasificación:
5.0

Your doing great! Keep it as it is now...don't change a thing. Easy to use. fast.and outstanding service. ¡Gracias!

DEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Always good service here. Overlook the man-bun, he's doing a very good job.

RAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

After a hard day of unloading we were greeted warmly and promptly. We were on our way in no time. Great service!

DONALD T. 
Clasificación:
5.0

Gas cap light was on the entire trip. The check engine light came on 40iles from the return location

DAVID H. 
Clasificación:
5.0

Nothing the staff was friendly and knew what to do and had me on my way in no time.

DONNA MICHELLE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

Very friendly, responsive and informative service!

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANFORD Z. 
Clasificación:
2.0

There was some garbage. left in the truck when I got it. I was told there was a half a tank of gas but there was just over a fourth of a tank. That is my bad, I should have taken a picture. I filled it to half of a tank. I also should have kept track of the mileage because I don't think I went as far as they said. Lastly I called and asked what I would be charged if I kept the truck until the next morning. I was told it would be $42 and only a couple dollars over that if I had it back by 9:30 the next morning. I took it back at 4:30 the same day I rented it and was charged $116. In the end I needed the truck to move a friend so I'm glad it was available but if I had to do it again I would go elsewhere.

Sara H. 
Clasificación:
3.0

We were told there was a quarter tank of gas when we picked it up and it was empty.

BRIAN I. 
Clasificación:
1.0

Poor Customer service skills, unfriendly, both of my orders were wrong and each visit took almost an hour. The owner is rude

Melinda K. 
Clasificación:
5.0

Customer service was great!

HALLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard I. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
5.0

No problems returning the truck even though I brought back at near closing rather than my 12:30 pm time. I had forgotten about the time altogether; although my unloaders could not even help me til 1-3:00 pm anyway. They helped 3-5:00 pm.

Denise C. 
Clasificación:
2.0

Appears to be greatly understaffed. Unit was dirty and the check in process to both get and deliver took an extended amount of time. 30-45 minutes. The staff was friendly but stressed.

BRETT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shari H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MEGAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry K. 
Clasificación:
5.0

Seatbelt ran a little tight for a bigger guy, maybe provide complimentary extensions.

CHARLES C. 
Clasificación:
5.0

I have used this location many times. Always a very good experience.

RAY K. 
Clasificación:
1.0

Reserve 6 weeks in advance. Confirmed multiple time prior to my date. Including the day before. Got fucked. Worst experience of my life. Will pay way more next time to have someone honor the commitment.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

The fellow manning the drop-off location was super! The process went really well.

DANIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

I was perfectly satisfied with the equipment and service here

WEASE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

Explain options for driving truck

GARY M. 
Clasificación:
5.0

Uhaul is the best... Je préfère louer uhaul est une bonne association avec un bon prix et plus apprécie votre bon travail que vous faites, Merci. #Chukastyle.com MT.

CHUBAKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA MARIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD FRANCIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
3.0

The truck was in poor condition. Windshield wipers quit working during a rain storm.

HEATHER T. 
Clasificación:
4.0

Google had me coming in the back way...but once I talked with on-site staff...drop off was a breeze.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE ANN A. 
Clasificación:
1.0

What I was quoted and what I paid was different. The day I had the truck rented for I didn't get it because it was not returned which put me in a bind and then the customer service in this store was just terrible. Things were not explained like they should have been. Oh and having dillies and moving blankets in a truck when you didn't ask for them is horrible and takes up valuable space people need. So really your cheating your customers out of rental space. I can tell you this was the worst U-Haul experience I've ever had and won't use you again in the future.

Joshua L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abbie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

emily W. 
Clasificación:
4.0

Jacob checked us in. He did well despite having to deal with the Point of Sale system being down.

DWIGHT R. 
Clasificación:
5.0

The young man who checked us in and helped us load was great.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
3.0

Have the trailer I reserved. I reserved a larger trailer but had they only had a smaller trailer.

THOMAS S. 
Clasificación:
4.0

Great customer service.

DANIEL F. 
Clasificación:
1.0

Disclose pricing, and usage fees

MICHAEL H. 
Clasificación:
5.0

The customer service rep was extremely helpful and friendly. He answered all my questions and quickly/professionally hooked up my trailer and sent me on my way.

DANIEL C. 
Clasificación:
2.0

I made a reservation for a storage unit for ~2.5 wks and was verbally told that the unit would be free for 30 days with my trailer rental. My reservation also said 30 days free. When I arrived at the facility to unload and return the trailer I was told that there were no open units and my reservation could not be found. This was solved for after ~10 minutes. Then the four people there were unable to check me into the storage unit and I was told that I needed to come back the next day. The manager called me later that night to tell me that he could get me checked in over the phone but that he wasn't going to honor the 30 days free. He also wouldn't pro-rate the unit for actual time used. I made other arrangements and cancelled my reservation with U-haul the next morning. The manager was very friendly when I arrived to turn in the trailer.

KELLY W. 
Clasificación:
5.0

These guys are always professional and friendly Well Done!!!

CARLTON F. 
Clasificación:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Clasificación:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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