Comentarios de los clientes para U-Haul Moving & Storage of Missoula

El cliente no dejó un comentario.

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I literally told the guy on the phone I need to go up a steep driveway with snow and ice. I asked if it would make it and how good it gets around in that situation, or if I need to get chains. He said I wouldn't have a problem. So I didn't get chains and I picked the U-Haul up at closing, I drove to the location and couldn't make it up the driveway. I needed chains and everything was closed so needless to say I couldn't get any. The nice guy who had walked to work in -24 degree weather and checked the U-Haul in was very nice with great customer service, I appreciate it ..after the nightmare of a trip.he said it would be $99.00. but my bank statement still says 242.00. I think even 99 was to much and u-haul could use more people like the one that walked to work and less people like the one that said don't worry about it.if he really doesn't know , then he really should never tell people that. Especially a woman. Who will have to back down a real steep hill in a giant truck. I'm going to need the truck again very soon , but I really feel cheated and am having a problem renting from U-Haul . No one tryed to make it right.

The General manager we dealt with Was polite and knew his stuff His assistant was also informed and genial I noticed to clients coming in

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

The truck had little heat and no air conditioning. When we left Montana, the windshield wipers would not work (no heat for the defrost) and we had to stop and scrape the windshield many times in a snow storm. Later that day in Idaho and Nevada, we needed the AC and it blew warm air as if coming from the engine. After driving it, the engine had a bad smell like it was really hot. The next day in Arizona, we needed the air more, but it still didn't work.

I got sent here from another location because they didn't show up for work. Grant Creek store sucks ass but these guys were really helpful considering my situation.

El cliente no dejó un comentario.

Great experience- very professional and a nice clean truck!

Friendly, helpful staff!!

Cody was great helping me out and he likes TacoSano:)

Mileage rate given during my reservation was wrong (told 59 cents/mile but charged 89). Told gas tank was full but I put 35 gallons in it to drive less than 300 miles, so it clearly wasn't. Cost to drive one-way was more more than round trip because of dropoff charge. Overall, a good store with helpful people but I feel nickel and dimed.

a link online that both drivers license AND proof of (full coverage) insurance up front would be helpful

The young man that helped me was extremely knowledgable, and professional.

Kid that checked me in was great.

Kyle & Cody went out of their way to accommodate me and my situation. I will forever be grateful to them and will recommend Uhaul to anyone moving.

We went to the Missoula location Multiple times before our move and every time we went there every single employee was kind and helpful! Great location, would recommend to anyone.

El cliente no dejó un comentario.

Everyone I dealt with through the whole process was polite and efficient.

Just keep up the good work, from the front desk friendly staff all the way to having your vehicles clean and spotless.

Service has been pretty awful throughout Montana with uhaul. A customer should never have to go through what our family has been through on this rental trip. I am completely disgusted with this 1 out of 5 stars service I have received from U Haul.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

Everything seems good

Cody was very kind and helpful.

El cliente no dejó un comentario.

Fast and efficient.

El cliente no dejó un comentario.

The staff was really wonderful to work with.

El cliente no dejó un comentario.

The U-Haul employees at this store were excellent.

Don't charge for damages not done.

My review was a little tough to give... When I first pulled up to your location I was greeted by a very friendly individual who was super helpful and just seemed happy to be there. As he began checking my rental in, he noticed I had forgotten to fill the tank to full, so he let me run to a gas station around the corner to fill it up. Upon returning, the individual who assisted me was a complete 180 from the first employee I was working with. This employee, I believe his name is Chad, felt it was okay to let me know that he was “f*****g pissed at his a*****e coworkers who went and got lunch with out him.” He then proceeded to use the F word about 4 to 5 more times in the few short minutes it took to check my rental in. Once the check in was complete he told me word for word “You don't owe us a god dam thing, so you can get the hell out of here” Now I'm a grown up and those words don't necessarily offend me and I've used them before myself, however I could never imagine using those words in a professional setting during a business transaction. Unfortunately, I am unable to recall the name of the first individual that assisted me, as his attitude and overall demeanor were both very friendly and welcoming. This employee was the only reason I didn't put the service as poor. At the end of the day, I'll still continue to use Uhaul when needed, just not impressed with this individual.

El cliente no dejó un comentario.

This is undoubtedly the most cramped quarters for the amount of GREAT business that they do. I always get very nervous because of all of the big trucks and little space. The workers are great..wonderful service and friendly and helpful...I wouldn't go anywhere else.

El cliente no dejó un comentario.

Gentleman who helped us was very friendly and we were leaving in the truck in less than 5 minutes.

When we picked up the truck, the agent helping us was fantastic! He was informative, kind, helpful, and extremely thorough. Unfortunately, when we dropped the truck off at the same location the next day, the agent helping us return it was not wearing a mask. We were outside, but he was wearing one around his neck so it seems he forgot to put it around his mouth and nose or made a choice to not. Regardless, I think it's important to remind your staff to wear masks at all times given the current pandemic. Otherwise, the service and truck was great. Thank you!

El cliente no dejó un comentario.

It was all good. Keep doing what you are doing!

All of the staff that helped me were super friendly and helpful!!

El cliente no dejó un comentario.

I had a lot of trouble with my reservation and getting the truck. I ended up picking it up two days early (because of a holiday and wanting to make sure it was there when I HAD to have it). I had to pick it up from a different location. My original reservation got cancelled (not by me) and the person who reserved it for me told me I could have the extra days for free but because it disappeared there was no record of it. This location didn't care and charged me an extra day for being four hours late returning the truck. It was a very stressful, horrible experience for a cross country move. I would use another company if I had to do it over again.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

Chad was a great help getting the trailer hooked up he was very knowledgeable, and customer focused. I worked with him many times and always have a great experience.

This is the best uhaul location I've ever been to. Everyone is very nice and helpful, and professional- they all know what they're doing!

El cliente no dejó un comentario.

El cliente no dejó un comentario.

Everything was great

El cliente no dejó un comentario.

Truck was dirty.

Service was fast & employees were polite. Truck was clean, but did not seem to be mechanically maintained. Almost seemed unsafe.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

Nothing

Nothing . These are top notch young men !

Van I rented had a low tire when I picked it up. They filled it. Next morning I had to stop again for air. Made 150 miles before light came on again. Called Missoula store. Told to call the 800 number, which I did twice. No answer and no response to email. Stopped at Uhaul store in Idaho, they put air in but could not replace tire, or repair. Had to stop on the way back at Coeur d'Alene To add more air the second time. I was going to keep the van two days But with unresolved tire issues I returned it. Very unsatisfactory service.

It was fast, easy, and convenient

STAFF HAD ME HOOK UP TO A FILTHY TRAILER. 2 DIFFERENT BRAKE LIGHTS ON TRAILER AND HAD INOP CLEARANCE LIGHT. STAFF SENT ME A LINK TO DO A "VIRTUAL WALK AROUND". ALL THE PICTURES THAT PRELOADED WERE OF A FRESHLY WASHED TRAILER. MINE WAS COVERED IN MUD ALL THE WAY AROUND. WHEELS PACKED WITH MUD. OIL OR DIESEL FUEL SPILLED ON THE INSIDE OF THE TRAILER. HAD TO SPEND 15 MINUTES ON THE APP TAKING FRESH PICTURES AND DISPUTING THE CONDITION OF THE TRAILER IN THE APP. HAD TO TAKE TRAILER TO CAR WASH TO CLEAN BOTH INSIDE AND OUTSIDE OF TRAILER BEFORE I COULD PLACE MY GOODS IN THERE. I HAVE RENTED FROM UHAUL MANY TIMES AND HIGHLY DISAPPOINTED. THERE WERE PLENTY OF OTHER TRAILERS MY SIZE IN THE LOT THAT WERE CLEAN AND READY. VERY DISSATISFIED.

Customer service was below anyone's standards he was so rude to me not once but twice that I had to come in. I didn't catch his name but he was the gentleman working the desk. Some people have bad days but damn!

I love u haul wonderful place and people to deal with and they will find any way to go above and beyond to help you out with anything and especially Chad My reservation was it until two and he let me take one of the transport trailers and Chad told me that I have to have it back by 330 and that is a wonderful customer service and I was back at 230 with the transport trailer and on a different note when I asked One of the other people I was in the store because the trailer I was supposed to use was not back in town to and then Chad asked Chris to go move those other trailers away from those other car hauler trailers and Chris yelled at Chad in front of customers Chad stayed calm cool and collective and that is not the first time that I have seen Chris yell at his co workers and it is very unacceptable thanks u haul family

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

The guy Cory or something was outstanding very cool the truck I used had 1 issue we talked it was not my fault and everything was handled appropriately

I've got another review upcoming once I get the invite from today's rental. I've spent 90K to 100K on trucks at this location over the last 5 years, (I own a moving company) but now Budget and Enterprise get my business. Manager wearing a baby in a front pack not a good look, as well as the fuel reimbursement charge after I put fuel lever where it was upon departure.

I was suppose to drop my rental off in Kalispell but because of bad roads in Polson I called and had it changed to Missoula. Upon arrival to Missoula strand location I was informed that the roads were not bad. How the employee knew specific road conditions 60 miles away while at work is beyond me. He was very arrogant and a real smartass he should ZERO customer service skills. He even said welcome to Montana in a smartass tone. I been in this area alot longer than he has been alive....... If you ever need a uhaul use a different location.

It was cool the workers were ready when I got there and they waited when I had to get my ID and didnt charge me for being late.....

very accommodating always use this location

El cliente no dejó un comentario.

I was told to drop off my truck at one location, but when I checked with them, they said they NO LONGER ACCEPT RETURNS. So I spent a couple hours trying to get through to U-haul. I never got a person to answer in my calls. I tried to stop at other locations but no one would take the truck. I finally took it to Missoula and went to the biggest place. They had to take it. No one is leaving the area. No one wants these trucks. You need to help this situation and ship some trucks elsewhere.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

service was speedy and polite

El cliente no dejó un comentario.

The original drop off on S. 93 would not take it and we had to go to another location. This one was very good, busy but more what we expected from uhaul. Now lm off to see if I can get another truck.

El cliente no dejó un comentario.

Pick and drop off was a breeze. Staff was courteous and explained options.

El cliente no dejó un comentario.

Great service, no hassle!

The truck had not been cleaned either exterior or, more important in this era of COVID-19, the cab interior. This is a very busy U-Haul location, and I have appreciated both the service and location. Something slipped.

El cliente no dejó un comentario.

associates were responsive, respectful and prompt in getting me set up.

They were very good

El cliente no dejó un comentario.

The GM Cody and his crew did an excellent job with very good customer service skills at a time when they were very busy. Good experience.

Staff was very friendly. Did a great job.

El cliente no dejó un comentario.

El cliente no dejó un comentario.

The guy running it was VERY busy. Additional staff would help.

The equipment was in good shape, the tires looked excellent.

El cliente no dejó un comentario.

Super positive and helpful guys to help receive the truck when we arrived!