The 26 foot truck I reserved had not been properly checked out before being rented to me. Upon driving 2 miles from the facility the check coolant and oil lights came on and I had to return to the facility. The staff was great and provided prompt assistance but the truck was low at least 2 quarts of oil and needed more coolant. The coolant light came back on and had I been doing a longer drive and not an intown move would have been a problem.Timothy F.
Customer Reviews for U-Haul Moving & Storage of Missoula
Missoula, MT 59801
(On corner of Brooks and Strand Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
As a first-time user of the U-Haul brand, I was very impressed with my service from beginning to end. Everyone I was in contact with was pleasant and extremely helpful. I couldn't have asked for anything better.JESSICA P.
Ensure all equipment that is to be rented is on the lot, The 6x12 trailer on my contract had not been returned and as a result, I ended up having to go to another dealer to get a trailer, this resulted in wasted time and money.Ronald R.
Just Thank you for all your helpJohn L.
El cliente no dejó un comentario.Perla L.
Nothing that I can see can improve on the customer service and quality of the rentals.SEVEN H.
El cliente no dejó un comentario.GERARD O.
El cliente no dejó un comentario.ANNE R.
Was charged for 4 days when I only had the trailer for one.ALEXANDER K.
Equipment worked very well. The customer service rep didn't try to "oversell" me on accessory items. All in all, a good experience.RICHARD S.
El cliente no dejó un comentario.KRISTIE N.
Ready to assist as soon as I drove on the property! Super friendly and helpfulScott E.
You all rock thank u for helping us when we need it.Walter S.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Jesse B.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.GARY W.
I was very impressed with how organised this location was. additionally there is a lot of things available to buy. The people were super friendly and attentive. We could've had a better experience thank youNicole R.
El cliente no dejó un comentario.Raymond F.
El cliente no dejó un comentario.REBECCA J.
easy pickupRonald R.
At first my reservation was at Gilly's in Missoula, I've never been treated so badly the man was extremely rude. Things didn't work out, so the next day I went to u haul on strand in Missoula they went above and beyond for me, couldn't have asked for better service.LAURA H.
Even though they were busy, everyone was working hard.ALAN H.
El cliente no dejó un comentario.JAKE E.
It was all great.GARY L.
great staff and decent pricesGEORGE G.
El cliente no dejó un comentario.CAMERON H.
Very helpful and professional staff! Our equipment was ready and the employee walked us through the whole process very smoothly! Great service!LYNDA H.
El cliente no dejó un comentario.Louis R.
Very efficient operation.Angela M.
El cliente no dejó un comentario.Michael B.
Very efficient and nice.JOHN M.
El cliente no dejó un comentario.GUILLERMO C.
The employees provided excellent service.HEDI G.
There was one guy working the only store in Missoula on a Saturday at 10. The line was 12 people long and it took more than an hour to get through.Noah H.
El cliente no dejó un comentario.Kyle L.
thanks great twerkKAINE S.
Easy in and easy out Great customer serviceTIMOTHY M.
You were great. Very courteous and knew your product. Would recommend you to everyone.JUDY E.
El cliente no dejó un comentario.Kory F.
Well what i would say U-HAUL you are the best keep it up. you doing an amazing job. Gracias.CHUBAKA M.
El cliente no dejó un comentario.RAOUL M.
El cliente no dejó un comentario.LANCE E.
Cody was so accommodating and helpful. Great guy.NORMAN D.
Move to a bigger location so there is more room to move vehicles and trailers around.DELORES B.
The equipment was functional and performed as expected. However the staff at this location is what made the experience exceptional. They were extremely busy but somehow were attentive to every single customer. Their approach was calm and professional. The lobby was very busy but I was treated like I was the only person there and there was no rush to get me out the door. I was at the location for awhile while I bought moving supplies and got my truck ready. The teamwork between the minimal staff was impressive to watch and was extremely efficient. Highly recommend using this location due to the customer service.Nicholas F.
El cliente no dejó un comentario.Ray K.
El cliente no dejó un comentario.Paraic N.
El cliente no dejó un comentario.Brian P.
The Missoula location was great! Great people and service I have no complaints about them. However, I was forced to pick up in Montana for a rental used from Seattle to Texas. I lost one actual rental day and had to haul an empty trailer across two states. If the state of Washington is not allowing trailer and truck rentals to leave the state then they should be required to compensate the customers for their inconvenience. This is not an acceptable way to treat a customer. Uhaul corporate headquarters needs to examine this policy and penalize the people responsible for the policy.THOMAS F.
Problem with ignition system on truck. Long wait time to rent truck even though I had a reservationBOBBY F.
Personnel in both places were great, and vehicle was great. But, there were two rather substantial problems. First, I had to drive about 100 (!) miles round trip to get truck after booking a closer pick up. That is not cool. Second, when dropping off truck before noon today I has a $100 extra charge. Perhaps I was about an hour late. However, I did not drive as single extra mile on trip between Meridian and Missoula. That charge was inappropriate. I would like a reply to my concerns.Ragan C.
El cliente no dejó un comentario.VICTORIA P.
I reserved a 9' cargo van on 4/19 for5/29 and reconfirmed it on 5/27. Maria from Billings called on 4/19 to tell me the van wasn't available. Kyle in Missoula assured us it was. Missoula had 3 van and we used one the other two sat at Uhaul all day. Originally, I tried to rent the van in Bozeman. I was told it was unavailable. I was in Bozeman on 5/29 and I saw the 9' van sit at Uhaul all day. I am very unimpressed with Uhauls online service and the ability to rent equipment online.THOMAS S.
The gentlemen at this location we all very nice and they were extremely busy. The truck A/C did need to be recharged and we were told this when we returned the truck. They didn't have enough time to do a recharge. They could use more people at this store as they all seemed to be working their butts off but they were all very pleasant to deal with even though they were scrambling to keep up.Amber K.
El cliente no dejó un comentario.MARK E.
The jack on the trailer was rusted and barely works. The online site did not work to share my location to return my trailer.Morgan S.
El cliente no dejó un comentario.TAMARA S.
El cliente no dejó un comentario.KERRY D.
El cliente no dejó un comentario.Andrew S.
These guys are PROS to the max, well stocked, great service, lots of inventory, all UHAUL services plus propane, this is a well run shopJIMMIE H.
El cliente no dejó un comentario.Dane P.
El cliente no dejó un comentario.ROSS S.
Manager their was very patient and professional when offering guidance to new employee.PETER S.
El cliente no dejó un comentario.marilyn T.
Great service Efficient check in/outMark A.
Everyone acted as if they had just smoked pot. Not professional at all.JOSEPH N.
El cliente no dejó un comentario.BRIAN KEITH S.
Our experience was the best. Cody was exceptionally efficient and helpful!CLAUDIA B.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.ANGELICA D.
El cliente no dejó un comentario.EDWARD J.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.ERIC K.
El cliente no dejó un comentario.DANIEL W.
Great service!GORDON W.
VERY crowded and hard to figure out where to park the truck. Folks were helpful inside but the outside was a jumbled up mess.Lynn L.
El cliente no dejó un comentario.WESLEY S.
El cliente no dejó un comentario.CYNTHIA RILEY A.
These guys were so great!!!JACKIE K.
El cliente no dejó un comentario.Gage H.
El cliente no dejó un comentario.Nathan B.
They need more help, employees.Waddie S.
Very happy that this location worked with us to meet our needs. Will use again / recommend.TOD T.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.RYAN T.
I send people to this UHaul often. They are great!Sheila M.
El cliente no dejó un comentario.Derek N.
El cliente no dejó un comentario.michelle B.
The employees were professional and helpful and the service was stellar! So rare these days. Thank you so much for making a stressful situation easy!!Laurie Marie S.
Kyle and the Missoula crew were excellent to work with; friendly, knowledgeable and super efficient. Thanks for having such great team members!DARLA J C.
No improvement needed. The staff was super friendly and got me in my rental quickly.DAVID L.
El cliente no dejó un comentario.Waddie S.
I was there early about 715 a.m. the only thing I saw was the poor guy behind the counter could have used some help as his customers were stacking up on him.MICHAEL S.
I was waited on by your Manager. He did an outstanding job. He is the kind of employee everyone is looking for. Thanks for the great service.KIM K.
El cliente no dejó un comentario.Nathan T.
I have used this location multiple times over the last 15 years. This recent rental resulted in an over charge for rental blankets that were to be included in my rental of a trailer, which were not provided.CHARLES S.
Chad, you should NOT be drunk on shift driving trucks around, and portray being a "manager" when you do no managing whatsoever. You cannot manage your employee Kyle as he screamed FUCK in the parking lot in front of customers and tried running me over. You should probably also give customers your supervisors contact info when they request it.Elizabeth W.
El cliente no dejó un comentario.ROSE ANN M.
The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.Alison M. | Online Move In
Thank you, you were all so helpful to me. Gracias.PAUL G. | Overall Experience
Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.PAUL G. | Overall Experience
The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!Xander T. | First Impressions
Everything went smoothlyBeth W. | Overall Experience
All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.David S. | First Impressions
I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.Anna R. | First Impressions
Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.Thomas R. | Overall Experience
Very helpful.KEN B. | First Impressions
NDHeather S. | Overall Experience
the customer service is great* Keither is a hard worker very accommodating and patient!Edward N. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!