Customer Reviews for U-Haul Moving & Storage of Miramar

5,250 comentarios

9650 Camino Ruiz   San Diego, CA 92126
(Just North of Miramar Air Base)

(858) 271-7753

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(858) 271-7753

9650 Camino Ruiz
San Diego, CA 92126
(Just North of Miramar Air Base)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

rom U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
3.0

The vehicle I ordered was not available at the time. I was in a pinch so I had to take what was there and pat more. Service was not very friendly. It was short and abrupt and I felt like they couldn't care any less to have my business. People were dismissive and seemed irritated to have to offer any assistance.

bruce S. 
Clasificación:
4.0

My booking experience was very bad. I booked a 10' truck due to ceiling hight of 5'10" needed for 1 item to move. They put me down for a 15' truck, which was empty and more expensive that I didn't want! I took it because I had to, but I should only be charged for a 10' truck and not 15'. I have pictures to show and I complained to customer service before I picked up the Truck. This caused a bad experience which otherwise would have been good.

Mohsen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTIAGO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gonzalo O. 
Clasificación:
1.0

The General Manager who assisted me with my reservation was rude and I felt that he was profiling me in the transaction, insinuating that I might steal the steal the vehicle and he needed me to provide him a local address in addition to my only address that I had already provided. I had provided him my CDL and an American Express Credit Card, explained that I do not live in the state. I am in the area for work. He was very rude and said that we would have to "agree to disagree".. yet he still rented me the vehicle. I had just rented a UHAUL from another location a few days prior and this information was not needed, nor was I insulted or profiled by the staff. The GM of this location is a poor representation for UHAUL and a liability at that.

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Excellent customer service

Jussi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

kendall (i think thats how u spell it) was awesome

AIDAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
4.0

The entire experience was great. Friendly staff, sales floor looked well stocked, ease of reservation making was simple.

Matthew P. 
Clasificación:
2.0

Change your advertising. It's not $19.95. I drove 30 miles and it was over $120 with added gas.

chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
5.0

Your Agent was great on everything, she's a excellent employee 😊

RICHARD I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
1.0

i was told my truck had 5/8 tank of gas it did not. I drove 33 miles and then put in 3.4 gallons of gas. When I returned the truck the attendant checked it in and said everything was great. Later when I got my emailed reciept It showed he charged me for 2 more gallons of gas. It was a 10 ft van. your lot attendant was a zero for customer service. and he did a great job of ripping me off.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

Got text for early check in however link had no option to check in. Had to bring back the first truck. Fuel gauge not displaying correct amount. Marked as 5/8 tank. Check prior to leaving 1/2 tank with check engine light. Drove home 3 miles away, drops to 3/8 tank. 2nd truck fine but could not return the truck after hours. Website did not show an option to return after hours.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia B. 
Clasificación:
4.0

Parking in the only drawback. Staff are great. Supplies are very good for moving.

PHIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meshell J. 
Clasificación:
1.0

The guy who helped me was not properly trained nor did he seemed like he wanted to work there. I came into the store with him taking a nap. He didn't properly explain everything and also screwed up with the rental hours. I asked to return it the next day and he had it rented out only for 1 hour. The employee was Davion Chester

erwin P. 
Clasificación:
5.0

The employee who connected their trailer to my 4 runner is ,smart,honest and hard working.I don't know his name.He is black and hard working, pleasant. Thank you very much.

Keith W. 
Clasificación:
4.0

This site was run better than most u-haul locations. There was ample staff and the process was efficient.

Christopher C. 
Clasificación:
4.0

Easy pick-up/drop-off. Efficient staff. I would rent from here again.

DAVID Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC L. 
Clasificación:
5.0

The lock on the back was jammed so had to un jam it

Liban A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed Y. 
Clasificación:
5.0

Great customer service & quick & easy for my busy day & just enough time !

michelle G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nannette D. 
Clasificación:
5.0

The steering wheel had a lot of play in it. Difficult to keep it In the lane

Anthony G. 
Clasificación:
5.0

Very efficient

Giang N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken P. 
Clasificación:
4.0

Truck seemed to have transmission or furl injection issues-It worked but seemed sluggish at times. Gate also had operational issues-Which I relayed to attendant upon returning truck. It was difficult to retract-Attendant addressed the issue as soon as I informed him of the issue-Uncertain of the outcome.

Tyree P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omid R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Extraordinario servicio al cliente

Alex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameh G. 
Clasificación:
3.0

Provide active duty and veterans a discount or take your company and move it to Russia.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul A. 
Clasificación:
3.0

I had issues accessing the Uhaul site when picking up the vehicle to confirm condition, gas level, etc. I returned the vehicle after hours and was unable to complete the checkin process via app after 3 unsuccessful tries. I was booted out of the system at uploading photos of condition of vehicle. Upon receiving my receipt/invoice, it was noted 3 gallons of gas had been added to my bill. The truck was returned with the same amount of fuel as was checked out to me. When contacting the location they were unable to discuss it with me and I was referred to corporate customer service. There was a 40-50 minute wait; however I was able to leave a contact number and my call was returned. Although I had taken 3 photos of the dashboard in trying to complete the return process which was aborted each time, I was unaware the photos were only in the app and not retained on my phone. Therefore, I had no photo to confirm the gas gauge level. I did, however, have a photo of my gas receipt confirming my returning the level to original. I am disappointed that coincidentally the mileage matched however the gas level did not upon checking at the store, that the store could not rectify this situation and that the case is still pending as the customer service center rep also was unable to correct an approximately $30 mistake. I have used Uhaul many times in the past and have never had any issues or challenges and am very disappointed.

Melanie D. 
Clasificación:
1.0

Employee was rude and gave me the wrong equipment, causing many issues with my equipment support and return process. I would not shop here ever again.

Jon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne W. 
Clasificación:
3.0

I was charged a full extra day for being 60 minutes late. I texted the support team as well as the Uhaul store but no one replied and I was charged a FULL DAY at check out. Not appreciated

Kam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonny W. 
Clasificación:
5.0

Nothing to recommend.

Lorenzo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peg A. 
Clasificación:
5.0

Everyone there at Uhaul is very helpful and friendly. That's why I've been going there for all of my moving, packing, and storage needs.

Edmund V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chevon A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zayed Z. 
Clasificación:
5.0

should re-open the drop keys box incase return truck after office closed!!!! that will be comfortable for us!!!!!

PHUONG D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve H.  |  Overall Experience 
Clasificación:
1.0

Vehicle is 100 years old very bad driving experience, terribly noice and shaking once it close 50mph brakes are terrible, Milage is the bad 5 miles per gallon , not recommending this vehicle any more , please upgrade

SRINIVASULU D. 
Clasificación:
4.0

it is ok Rent truck a little dusty.

Gustavo U. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon D. 
Clasificación:
1.0

Well it starts off by the first vehicle that I was issued had a running issue it was misfiring or had some kind of drivability issue where I knew it was going to be using more gas than you needed to the second vehicle had the same issue to put it but the driver's door wouldn't shut all the way so you constantly hurt air coming in or if it was raining water came in also I think I was way overcharged for my rental

Joshua P. 
Clasificación:
5.0

Everything was great. Pickup and return orders was easy. No issues with the equipment

Andrew W. 
Clasificación:
5.0

Friendly, professional staff: very good customer experience

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham F. 
Clasificación:
4.0

Vehicle windows were dirty. Gas tank was approx. 1/3 full while contract reflected 1/2 tank. On the bright side, there was no charge for a dolly or an extra 50 miles.

Bernard J G. 
Clasificación:
1.0

Unfriendly staff;lack of guidance/information about the equipment being rented

dwight E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Phone: when I've called any of your stores I get routes to an 800 service center - why? There should be a way to connect directly to the store. I tried to book a trailer online but in the entire San Diego area. Only 1 place moderately far away had one. I drove to the nearby uhaul store and they had 8, so I reserved in person. Why does your online site give incorrect information?

Larry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinicius T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUSAL A. 
Clasificación:
5.0

The only thing i noticed is the inside of the uhaul truck was dusty.

Christopher M. 
Clasificación:
5.0

I've always rented from this location. You are all wonderful. Pick up and drop off went smooth!!! Keep up the good work.

Veronica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
1.0

I was served by Jacqueline Brown when I was returning the van. When I was turning in, she shouted at me to not turn in, causing me to make a dangerous U-turn with a huge van right at the narrow junction. After a difficult experience checking out with her, I realised that she charged an extra day to my rental. I approached her about it, and was advised by her to go into the store to ask for a refund. That took me another 20 minutes of waiting in the line before finally getting my money back. Overall, Jacqueline Brown was not doing her job right and I would like to lodge a complaint against her. Inside the store, I was served by Francis Castanon and she was extremely polite and courteous. I think Francis did an amazing job!

Yong Rui P. 
Clasificación:
5.0

The service was impeccable!

Youssouf K. 
Clasificación:
5.0

I appreciated how clean and well-maintained my truck was--I've had less positive experiences at other U-Haul locations.

Julie Ann S. 
Clasificación:
5.0

Our pickup experience was easy. We were able to get items we needed to tow and were out in no time.

Michelle K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
4.0

I was about to get irate when I checked in because I had just fueled the truck to the same level that got it. The check in spot is on a slant, and so when the truck was shut off and then restarted the fuel level appeared lower and the attendant was trying to charge me for a lower fuel level. I had to repark the truck on a downhill slant and show him that now it was way above the fuel level that I received the truck..so I just made it more expensive for the next guy, I guess, but I wonder if this is how U-Haul makes extra money...I think it's wrong that not only am I refueling the truck, but got charged $1.39 per mile as well (and the website stated it was supposed to be $0.89 a mile). I would have been better off renting a truck from Home Depot for my use this day.

Peter A. 
Clasificación:
4.0

Rental equipments were returned on time but employees never checked them in causing confusion as employees thought I did not return the equipments on time.

Michael C. 
Clasificación:
5.0

From start to finish uHaul worked perfectly for exactly what I needed. I've used you in the past and will again.

Robert M. 
Clasificación:
1.0

Y'all tried to have my drop off location 60 miles from where I was going. Got it changed to a better spot and requested storage. They didn't reserve me storage and the location didn't have storage for me. Got it changed to a spot further away with only 30 minutes before close. Got there and they weren't sure they had storage for me. The whole thing was a mess. Luckily I got the last unit. Would not recommend

Gabriel B.  |  First Impressions 
Clasificación:
5.0

Very easy to rent! Good price!

LuisFelipe C. 
Clasificación:
4.0

The service was excellent but the van didn't have enough power for my moving.

MOHAMMED P. 
Clasificación:
5.0

The experience was great. Front to end, the same guy made the process exceptional.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurent P. 
Clasificación:
5.0

Nice people. Salvador was especially helpful. Good facility. I love the swipe card to gain entry.

Matthew H.  |  First Impressions 
Clasificación:
5.0

storage facility met all my needs in terms of convenient times, cleasiness, etc. Only issue was not having having sufficient parking at the site - I had to work around arriving when the facility wasn’t busy to avoid congestion.

Michael D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christian a.  |  Online Move In 
Clasificación:
1.0

The storage unit I reserved was not available on my arrival. This is absolutely unacceptable. What is someone to do if, as in my case, they drive 2500 miles and then do not have the unit they reserved? Dump their belongings on the street? Luckily I was able to make other arrangements... Would not recommend this facility or UHaul storage to anyone.

Joseph M.  |  First Impressions 
Clasificación:
5.0

I greatly appreciate the effort and offer Francis made to allow me to stay a little longer before moveout. My life since April 2020 has been the most financially, physically, and mentally challenging in my 60 year life thus far. I gave away a lot of good furniture in the facility's community area, as well as a few items to a U-Haul employee. You hold out, hoping things turn around in your life, and nothing happens. Thank You, U-Haul corporate and the Miramar U-Haul facility for the storage unit move out offer. I've rented about 40 U-Haul trailers in the past 4 years or so. I'm sorry you incurred a financial loss in my storage unit rent on my behalf. I'm looking forward to seeing brighter days ahead in my life. I am a long term U-Haul customer. Thanks Again. Mike Miloserdoff

Michael A M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Online Move In 
Clasificación:
1.0

My storage unit was broken into and when I told the employees they didn’t have any cares they just told me a manager would and the manager never called I went to him about a week and half later and he tells me I am waiting o. IT and the about 2 weeks later he tells me I need a subpoena to see the tapes your storage facility is bulkshit you guys don’t care and you should take the sign off that says we record to help if this situation happens and that is a lie I was told I need a subpoena and there are no cameras here my unit was I just bought over 1500 dollars of brand new decorations and plus the ones I had I there all gone and I was treated very crappy but the employees and no one helped me so now I am going g to seek a lawyer or I am going to the news because I think the employees are on drugs or something worse situation ever I paid my storage on time never late and I get treated like this hate to see how you treat people who don’t pay

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L.  |  Overall Experience 
Clasificación:
5.0

The staff are really helpful. They want your experience to be good. I was late on a rent payment and the staff was overly helpful in getting me back on track. The k you all very much

brad n.  |  Overall Experience 
Clasificación:
5.0

The staff in Escondido are great, they referred me to Rancho Bernardo, ( Kayla) is wonderful to work with. I would highly recommend these two facilities for your UHAUL and STORAGE NEEDS. Thank You for making my move a smoother ride.

Susie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND G.  |  Overall Experience 
Clasificación:
5.0

Recommend

Veronica S.  |  First Impressions 
Clasificación:
5.0

Went above and beyond helping us with trailer tiwing lights! ¡Gracias!

Jennifer A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M.  |  Overall Experience 
Clasificación:
5.0

The owe of the place very very helpful and alway the lady that work very very sweet

Maylette B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole T.  |  Overall Experience 
Clasificación:
5.0

This was our first time using U-Haul. Very well-run business! Excellent.

Patricia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S.  |  Overall Experience 
Clasificación:
5.0

Helpful, friendly staff.

David W.  |  First Impressions 
Clasificación:
5.0

I appreciate the services provided but would better appreciate lower pricing.

Adewale G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tafsirul A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONG N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeevan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Perla Jean L.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed using this facility. It was located near gas stations and restaurants which made it convenient while at the facility for several hours. Thanks again for the greta customer service experience!

DONNA M.  |  Overall Experience 
Clasificación:
5.0

Wayne was very helpful

Brian C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W Adam H.  |  First Impressions 
Clasificación:
5.0

The Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. ¡Gracias!

Eddie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole L.  |  First Impressions 
Clasificación:
3.0

I've utilized this facility several times in the past, always a great experience but this time I was serviced by a man who wasn't all that friendly. Not sure if he was having a bad day but his attitude was dry and unwelcoming, thus his attitude was transferred unto me and I felt unwelcome there.

Veevee B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C.  |  Overall Experience 
Clasificación:
5.0

Everyone from the front counter to a cleaning lady are so nice, friendly and helpful. Storage facility is well cleaned and safe. Monthly includes lock and insurance still much lower than other places.

Orakanya P.  |  Overall Experience 
Clasificación:
3.0

Staff not friendly or very helpful and would cut you short when presented with a problem. Every thing was out of their hands.

John K.  |  Overall Experience 
Clasificación:
5.0

The storage unit was exactly as described and what I needed. The hours allowed me a wide range of time to access the unit and the equipment available for use made moving items in and out of the unit easier. I was also able to find friendly helpful staff whenever I had a question.

TARA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly T.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and flexible.

Ronald B.  |  First Impressions 
Clasificación:
5.0

Customer service was always professional. All areas of the building and grounds made me feel comfortable and safe. Thank you U-Haul.

William G.  |  Overall Experience 
Clasificación:
5.0

Great service

Jacob W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P.  |  Overall Experience 
Clasificación:
5.0

The manager who was filling in from a different store was great and did everything he could to provide a positive experience and get us in a unit that would fit our belongings. All of the staff members were extremely nice and helpful.

Cara L.  |  Online Move In 
Clasificación:
5.0

Every crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.

John C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRETT K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
4.0

The storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.

Dylann C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan A C.  |  Overall Experience 
Clasificación:
3.0

I appreciate the 1st month free storage, very helpful financially, during difficult times! Wish they have a larger storage available! The manager...Jennifer was very patient and helpful!

Sheila T.  |  First Impressions 
Clasificación:
5.0

Well organized, and easy to book using just my phone. Good job.

Mohamed A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Emerson M.  |  Overall Experience 
Clasificación:
5.0

The man that was helping us with everything at this location was named Solo. He went above and beyond helping us after a 1500 mile trip that had alot of problems because of uhauls errors and bad equipment. It made our trip difficult until we met Solo which was at the end of our trip. Thanks Solo.

Patience N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  Overall Experience 
Clasificación:
5.0

Staff was easy to work with.

DAVID P.  |  First Impressions 
Clasificación:
5.0

Francis was so helpful and assisted us with all our needs. She really went above and beyond!

sophia s.  |  First Impressions 
Clasificación:
3.0

My stuff got very dusty with some flooring that was done. Manager was great by reaching out to me and apologizing for it . It would of been nice to get warning to cover stuff or do something so my stuff would of not got all dusty and dirty. Staff is great.

Rebecca A C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys W.  |  Overall Experience 
Clasificación:
5.0

The store manager and Sarah were very helpful.

susana m.  |  First Impressions 
Clasificación:
5.0

Excellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.

Jody janelle M.  |  Overall Experience 
Clasificación:
5.0

Andrew was very helpful and efficient.

Sergio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M.  |  First Impressions 
Clasificación:
5.0

Friendly staff no hidden fees awesome

ANTHONY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yahya john g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Francis P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wenqi Z.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!!!!

dwight t.  |  First Impressions 
Clasificación:
5.0

Very impressed by the cleanliness of the storage unit . The staff at U Haul are very friendly and always willing to help the customers

V Karthik V.  |  Overall Experience 
Clasificación:
2.0

I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.

Bryan W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lindsay e.  |  First Impressions 
Clasificación:
2.0

With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don't know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there's a possible break in so I was able to send a friend to look and there's a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there's no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there's no excuse not to have video coverage above the units

david michael f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia Marian W.  |  Overall Experience 
Clasificación:
5.0

Mgr was really nice

dan b.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.

Bryan K T.  |  First Impressions 
Clasificación:
4.0

Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.

Francisco L.  |  First Impressions 
Clasificación:
5.0

Each and every interaction I’ve had with UHAUL has been beyond outstanding!

Elizabeth T.  |  Overall Experience 
Clasificación:
5.0

Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!

Reynaldo R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William P.  |  Overall Experience 
Clasificación:
5.0

I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.

Flora C.  |  First Impressions 
Clasificación:
2.0

staff and other are rude and in a rush to not help and reaolve issues

MARK LOUIE E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L.  |  Overall Experience 
Clasificación:
5.0

Very stressful in time of Covid 19 , I'm legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !

Janet N.  |  First Impressions 
Clasificación:
5.0

The Manager was extremely helpful and attentive to my needs.

brian b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cliffton K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.

Isaac G.  |  Overall Experience 
Clasificación:
5.0

When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on

Frank B.  |  Overall Experience 
Clasificación:
5.0

I have a great experience.

Aleksander S.  |  Overall Experience 
Clasificación:
5.0

Smooth check out and easy check in!

jill f.  |  First Impressions 
Clasificación:
5.0

Great clean place to store items.

Gabriella B.  |  Overall Experience 
Clasificación:
5.0

The property managers have done significant work fixing up the facility lately. The elevator has improved.

Arne Q.  |  Overall Experience 
Clasificación:
4.0

xxx

Mary M.  |  Overall Experience 
Clasificación:
1.0

VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!

MONIQUE Lydia M.  |  Overall Experience 
Clasificación:
1.0

We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.

Kathy S.  |  Overall Experience 
Clasificación:
4.0

No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.

DENNIS R.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms

arlene H.  |  Overall Experience 
Clasificación:
5.0

I'm not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

ISOBEL S.  |  Overall Experience 
Clasificación:
5.0

Reasonable price & friendly people.

Virginia C.  |  Overall Experience 
Clasificación:
2.0

Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Nicole C.  |  Overall Experience 
Clasificación:
5.0

Great job by all!!

Patrick S.  |  Overall Experience 
Clasificación:
5.0

I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

CAROL Z.  |  Overall Experience 
Clasificación:
5.0

The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Christopher W.  |  Overall Experience 
Clasificación:
4.0

Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

Mike G.  |  Overall Experience 
Clasificación:
2.0

Storage hallways make it look like it wasn't kept in good condition. Customer service is very poor. No kindness or explanation of policies.

umay A.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful

marjorie m.  |  First Impressions 
Clasificación:
5.0

I had no issues with the storage facility. Staff are always friendly and helpful.

IRWIN F.  |  Overall Experience 
Clasificación:
4.0

Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Denise N.  |  Overall Experience 
Clasificación:
5.0

Probably the nicest facility I’ve ever rented from

Thomas Craig P.  |  Overall Experience 
Clasificación:
3.0

Many mistakes but my stuff was not stolen

Dustin J. A. M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

javon c l.  |  Overall Experience 
Clasificación:
5.0

I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

titan b.  |  First Impressions 
Clasificación:
5.0

Staff is friendly and informative. Facility is super clean inside and out.

david Michael w.  |  First Impressions 
Clasificación:
5.0

I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Eutiquio B.  |  Overall Experience 
Clasificación:
5.0

I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Stephen Michael H.  |  Overall Experience 
Clasificación:
5.0

I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Joanne L.  |  Overall Experience 
Clasificación:
5.0

Appreciate the carts and easy access!

Martin F.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful and the facilities were well maintained.

BYRON E.  |  Overall Experience 
Clasificación:
5.0

No complaints here. Great storage place.

IRWIN F. | Reservación
Clasificación:
3.0

Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 濫

Elsie c.  |  Overall Experience 
Clasificación:
3.0

I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

FRED W.  |  Overall Experience 
Clasificación:
5.0

Great job from Mr.Sal a great person

Candice Olivia C. | Reservación
Clasificación:
3.0

Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

Arne Q. | Reservación
Clasificación:
5.0

Had a great experience

DERWIN H.  |  Overall Experience 
Clasificación:
5.0

Customer Service is great. Everyone is friendly and ready to assist.

LORENA C. | Reservación
Clasificación:
5.0

Gooood

ABBASALI S.  |  Overall Experience 
Clasificación:
5.0

The process of all reservation very fast and excellent in customer service.

Valentino A. | Reservación
Clasificación:
5.0

The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Gracias

Glenn S.  |  Overall Experience 
Clasificación:
5.0

Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Samuel D.  |  Overall Experience 
Clasificación:
4.0

Upper level is very very time consuming and difficult for storage.

Parichehr L.  |  Overall Experience 
Clasificación:
3.0

24 he access to storage, included in price

OSCAR H.  |  Overall Experience 
Clasificación:
2.0

They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment

Larence W.  |  Overall Experience 
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