Customer Reviews for U-Haul Moving & Storage of Millbrook

2,832 comentarios

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

(919) 890-0163

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

Service was quick, and all questions answered.

James M. 
Clasificación:
5.0

Well done!

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Very helpful personnel.

CARL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DILLON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatoya B. 
Clasificación:
3.0

Great experience, but nothing outstanding.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YIBIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

yibin Z. 
Clasificación:
1.0

When I arrived at this location for the 24/7 share, everything was closed down. I tried to self check in but I had to call an operator. The location had my name down but something happened on their end, and I could not receive the truck. I had to drive 20 min (close to 9 miles one way) in the opposite direction of my move, spend extra gas mileage (money), and return the truck out of the way. I'm disappointed at the organization. I had to move everything around when I was not at fault, as well as spend extra money. Disappointed.

Jessica M. 
Clasificación:
5.0

This location is well stocked, well maintained and well managed. The manager is very pleasant and knowledgable. The entire transaction was handled expeditiously and in a friendly manner. I would recommend this location if you are in need of rental vehicles or storage space.

MARY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven L.  |  Overall Experience 
Clasificación:
5.0

Very well maintained and clean; most satisfactory. Staff very helpful and pleasant.

cora s.  |  Overall Experience 
Clasificación:
1.0

Explain all policies and check gas themselves!!

Jamaal S. 
Clasificación:
5.0

Staff very professional and helpful

Flora G.  |  Overall Experience 
Clasificación:
1.0

Extra charges

Surendra P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

This is a High Qualty Customer focused Location!! Very Friendly,Professional and Courteous!!

George R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane T. 
Clasificación:
5.0

Thank you for your service, and Happy New Year!!!

althea F.  |  Overall Experience 
Clasificación:
4.0

Easy directions and instructions regarding the location/ access to appropriate unit.

Aaron W.  |  First Impressions 
Clasificación:
5.0

Great, easy experience. I called the morning of my reservation to change from a pickup truck to van due to the weather and it was hassle-free. The manager, Kamesha, was very nice.

MICHAEL G. 
Clasificación:
5.0

My experience was seamless and easy! UHAUL has done a great job thus far to ensure the process is easy and simple for customers. ¡Gracias!

SHANI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Imagene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
3.0

Make sure that the particular vehicle that's reserved is at the pickup site specified, thankfully my representative worked with me and found something else on site

Steven L. 
Clasificación:
4.0

The young woman agent, helped us, courteously, efficient & informative when asked multiple questions. She changed our vehicle to our request within minutes with no debates. She I would say is a keeper

Robert H. 
Clasificación:
2.0

The wrong truck was given to us for some reason - something in their records was incorrect I believe. So it was no problem picking it up but when we went to drop it back off, because they switched the trucks on us, we could not figure out the correct mileage/pictures of the truck/etc. The drop off was a nightmare

Jessica N. 
Clasificación:
5.0

Great staff customer service! Very helpful and knowledgeable. Thank you all for being top notch! BobP

ROBERT P. 
Clasificación:
5.0

Everyone I dealt with was super friendly and helpful it was a very positive experience!

Steven L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kristin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yannick A.  |  Online Move In 
Clasificación:
3.0

Very busy with only one employee on duty.

Victor Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

YANNICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONJA G. 
Clasificación:
5.0

There was a gentleman there by the name of Brandon Voelz. This gentleman went above and beyond his scope of duties that his job description entails. Mr.. Voelz was very professional and struck me as a high-ranking member of your team. I actually thought this gentleman was the manager there, he was very knowledgeable very experienced and extremely polite.. because of his professionalism and his ability to go beyond his job description,. In my opinion this gentleman struck, me if he isn't already, as the face of U-Haul. When I came to U-Haul I did not expect to experience what I experienced today. This gentleman is ultimately the reason why I would recommend U-Haul to anyone who would ask me where they should go to rent a vehicle for moving and storage. In closing, Mr Voels in my opinion should train all the employees at U-Haul as to how to treat a customer and how to maintain integrity while interacting with the public in a professional yet personal manner.

ANGEL P. 
Clasificación:
1.0

U-Haul was wet inside. Made for extra work to ensure my belongings did not get ruined.

WILLIAM M. 
Clasificación:
5.0

The agents are very friendly and efficient.

JASON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKIMA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

N/a

MARCUS P. 
Clasificación:
1.0

I asked for 10 moving blankets and a dolly. Neither of which was in the truck when I picked it up. I had to do without.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Contressa M. 
Clasificación:
5.0

I was a little concerned because the oil light was on with my van. It needs a changing. I probably was not getting the best mileage due to old oil. I understand that this is not an easy fix because the location stayed so busy. The van was super clean. If someone smoked in it, I could not tell. That is one of my peeves. On the other hand, the help was just so great. I was very stressed this day (moving day) and thought I had lost my phone. At that point I just about lost my mind! The employee calmly asked for my phone number and called it. It was somewhere in my car, I just could not lay eyes on it. It was a little thing, but it meant a lot that she was not indifferent to my plight. Very good employee all around from start to finish. She deserves a raise!!!,

Kelly R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

You cannot improve what is already excellent!

Armillia C. 
Clasificación:
5.0

Lower the mileage rate or include a full tank of gas. Also, make the link for the vehicle condition approval process/acceptance more reliable as it did not load my approval and instead gave me an error message then said, 'link no longer available or valid."

Nigel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah F.  |  First Impressions 
Clasificación:
5.0

Kamesha Campbell went out of her way to make sure the rental went well.

Carlton R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittney A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred G.  |  Overall Experience 
Clasificación:
4.0

Equipment was clean. The location does a good job. Unfortunately, my battery died mid-trip and one of my mirrors was missing at the time of rental.

DENNIS W. 
Clasificación:
5.0

Exceptional Manager

Tammie F. 
Clasificación:
3.0

The customer service rep was not pleasant

Shaun H. 
Clasificación:
3.0

Was supposed to include a furniture dolly but when got there to pick up trailer there weren't any there. Purpose of trailer rental was to move washer and dryer. Not good to only find this out upon arrival!

KEVIN C. 
Clasificación:
3.0

The maintenance on the Van wasn't updated. It's recommended that vehicle maintenance will improve the quality of the vehicle and it will last longer.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEIGH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
4.0

This was my first time using the mobile app to pickup and return the equipment. The process took a little longer than anticipated due to my unfamiliarity and trying to find the scan code. Also the truck was not near the front, but parked away from the facility. It would have been easier if the truck was a little closer to the main building, so I did not have to walk back and forth to locate the truck and then get the key

Carlton R. 
Clasificación:
5.0

made the drop off very easy.

Philip B. 
Clasificación:
5.0

Easy pickup and return. Equipment was nice and in great condition. Had to step up to larger trailer at pick up based on my under estimation, but was not a problem.

Derrick W. 
Clasificación:
5.0

Great staff! Especially the gentleman who hooks up my trailer! ¡Gracias!

Alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART W. 
Clasificación:
4.0

The lady at check-in was friendly and efficient.

Janet B. 
Clasificación:
2.0

While the associate was checking me out she stopped at least 4 times to help other people. The truck check engine light was on and the truck brakes didn't seem in good condition. It was a little nerve racking.

BRITTANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

I am very pleased with the service

Maria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant C. 
Clasificación:
3.0

Reserved hand truck was not available; back up camera on van did not work. Location was aware of this but did not inform me.

Janet P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin G. 
Clasificación:
5.0

The people that helped me were quick and efficient

STANISLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyril H. 
Clasificación:
5.0

El cliente no dejó un comentario.

cora s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dail M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome L. 
Clasificación:
3.0

the truck i was issued had a flat tire which delayed my check in process by about 15 minutes

JOHN J. 
Clasificación:
5.0

Extraordinario servicio al cliente

Dennis O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESTINE C.  |  Overall Experience 
Clasificación:
5.0

Service at the facility was great! I couldn't ask for better. Whoever I spoke with on the phone informed me that the 10' truck has three seats. Not true. I had to upgrade to 15'. Overall it worked out better anyway but correct information needs to be disseminated.

Felicia P. 
Clasificación:
2.0

Reservation moved to this location which did not have any truck for rent. Waited for another customer to return a truck 3hrs pass my original reservation. Even paid for the customer Uber so the customer would bring the rental truck. Only was giving an additional 50 miles and $50 reservation coupon.

JOSHUA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R.  |  Overall Experience 
Clasificación:
3.0

I was over charged with no explanation

SYDNEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE B.  |  First Impressions 
Clasificación:
2.0

Make sure the size truck that I reserved is available for use, actually provide me the moving materials I paid for (dollies, moving blankets), and don't act like working at UHaul is the literal last thing you'd rather be doing right now. Neither employee in the morning or afternoon were able to smile - they were downright miserable.

Jessica B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
1.0

El cliente no dejó un comentario.

simon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl D.  |  Overall Experience 
Clasificación:
5.0

No improvements needed. Great experience staff very helpful!

Angela T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared P.  |  Overall Experience 
Clasificación:
1.0

Truck was very dirty and gas tank was empty. We accidentally left a piece of furniture in the truck and employees threw it away without even trying to contact us. Customer service was very poor.

Michael S. 
Clasificación:
5.0

Had issues with lights....staff were helpful and patient while i fixed them. Very good experience thanks Alasdair

ALASDAIR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCHETTA F. 
Clasificación:
3.0

The truck engine light was on when I received the rental. Drove very rough. It's in desperate need of servo.

James A. 
Clasificación:
3.0

I would not recommend this location until you stop customers flouting the Raleigh mask mandate.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL M. 
Clasificación:
5.0

Staff was kind and quick!

GARRISON H. 
Clasificación:
3.0

Atlantic Avenue employees could have been a little more enthusiastic about their job. **I originally did an online rental with Security Self Storage in Knightdale NC. Online said PU Sunday 10-17 however they're not open on Sunday & their employee said nothing she could do!! SO… I had to scramble for another truck at last minute. VERY inconvenient. UHaul corporate helped & we worked it out. If Security isn't gonna be open then they don't need to be a dealer!!!

STACEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Emmy B. 
Clasificación:
5.0

Great!

Kourtney S.  |  First Impressions 
Clasificación:
5.0

Buen trato.

Juan P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole J.  |  Online Move In 
Clasificación:
4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Alfred G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

amy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

HUNTER B.  |  First Impressions 
Clasificación:
5.0

Very helpful & kind. Knowledgeable!

sherry r.  |  First Impressions 
Clasificación:
5.0

Very pleased.

Denise S.  |  First Impressions 
Clasificación:
4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S.  |  First Impressions 
Clasificación:
1.0

Terrible service.

Jeremiah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carstella M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charma B.  |  First Impressions 
Clasificación:
3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn't know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn't help much.

Elizabeth P.  |  Online Move In 
Clasificación:
5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Alesia H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba