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Katherine j. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Midwest City
Testimonials From Recent Customers
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The lady at Mustang solved our problem quickly and provided us with a truck at the last minute that suited our needs. We originally reserved a 20 foot truck at Yukon, that got canceled and we were told we could get a 26 footer at Mustang for the same price but when we arrived to pick up the truck that one was not available but the lhe lady there provided us with a 15 foot truck at the last minute and it all worked out well. Great company and great people to work with!
Ken B.Check the settings before renting the trucks. We were told there was 1/4 tank of gas with a specific mileage, but received the truck with nearly NO gas and a mile more on odometer.
James K.I had a good experience so I don't have no complaints on anything because everybody was booked up and y'all the only one accommodate me so thank you
Stacy C.Only problem I had is taking the trailer off because was not showed had to remove it. Bit everyone was very nice
Susan J.They were pleasant, apologetic and very helpful!
Brad H.Every employee was extremely rude. I have yet to receive my refund. And I honestly will drive to another location with how rude these employees were. I asked basic questions and was given snarky remarks and was made to feel like I was just stupid.
Carlie W.Nothing, I have always experienced good service at this store.
Maurice C.quick and easy process, from reserving it online to picking up and then dropping it off.
James V.It went so fast I loved it
Letcia F.Too many secret fees .
Shiann A.staff was helpful and friendly. was able to pick up equipment on schedule.
James V.Great customer service!
NAOMI D.The price for 2 hours was the same price for all day. I think that was a bit too much
RHONDA W.I was notified an hour before pickup that I would be getting a smaller truck than I reserved. It would be nice to let people know the day before so they have time to make other arrangements. Also the pictures U-haul had of the truck on the self pickup process were of a completely different truck.
ADAM A.My needs were met with great service only improvement I can see is more associates available at your location. Maybe your wages need to be increased if it's the excuse that nobody will work and you have a hard time hiring people, try raising your wages. ?? Need more staffing is the only improvement I observed.
richie R.For $300 and less than 12 hours of use it would have been nice to have at minimum some cruise control. It would seem that a lot of your customers travel across the highway and this just seems like it should be a no-brainer to have.
Thomas P.Best experience with a uhaul facility. Started with the guy at the counter. He was very pleasant and helpful. I was in and out in 5 and all the information I needed. Truck was very clean and a great ride.
LENORA L.Rental drop location was not listed in computer system when I rented. When I dropped at a nearby location at destination, I was charged a small fee. Not a huge problem, just really nitpicky way to get money from customers. Make sure you get something in writing for where you are dropping the rental, or you will be charged extra.
Nolan S.It worked out well for me. However, it was pretty expensive. I don't know how you can fix that without lowering the price per mile. I would use this location again, they are very professional.
David S.Everything is fine. I love using this location!
Amanda C.Do not schedule or accept reservations if that reservation isn't Guaranteed. I had to drive 30 miles from my home to get the vehicle. When driving the cab made a loud honking noise when you drove more than 40 mph.
Nicole S.I called the day prior to my pick up and was informed that the trailer would not be at the location I requested it to be at. This meant a 1 hour delay for us as we lived 30 minutes from the pickup so 1 hour round trip. The individual I spoke with was rude and basically gave me an ultimatum he said "do you want it or not". I have used U-haul for years as you can see from my account and have NEVER been treated like this or had any of these issues.
Darlene B.Would like to see a military discount in the future and more transparency when calling in to reserve.
Jason T.Thank you to Marianne for all she did to help my moving go smoothly today. She went above and beyond to ensure I had the right truck for my needs! Hats off to her! Sheri A-
SHERILYNN A.I was unpleasantly surprised at the price to rent a tow dolly. You rent pickups and some other items for around $19.95 per day. To rent a tow dolly (without motor, drivetrain, cargo box, or 2nd axle) was $40 plus tax! I guess you're trying to make up for renting pickups under cost by charging more for other items - kinda like a restaurant charging $4 for a glass of tea....
steve G.Nothing for me they have always made my moving stress free. Thanks guys!!
CYNTHIA B.My only issue is holding double money on my debit card. I was charged 1000.00 for a 600.00 rental and had to wait four days to get access to the money because of your holds.
Darla L.The place was closed. Drop off instructions vague. No one to call for help.
Lance C.I needed a 5X9 trailer in the Edmond, OK area for a one way trip. There was none to be found in the OKC metro area. I finally found one that I was told would be in Del City, OK at 3:15. When I got there I was told they knew nothing about it. It was finally located at the Midwest City, OK shop. It was a hassle to get a trailer. I will likely look to another company in the future.
Joey C.Always feel like there's a great team in Midwest City! Thanks again.
Durk S.Great service, great equipment.
TOM F.Don't allow customers over book on the website. It was very disappointing to get a call one day before you move letting you know what you booked was never even available.
Avery F.Staff seemed to have limited knowledge about the upods however the female manager was able to help me and was very helpful.
JULIE C.Keep doing the wonderful job you are currently doing. I have been pleased with the professional attitude and consideration offered and given during our experience while using the facility! Gracias
Don S.William Christensen is excellent. He is Friendly and very good at his job. He was not sluggish about hooking the trailer up, he was there to work. You can't hardly find that anymore.
Steve D.friendly quick to the point good
laurie S.The vehicle was perfect for what I needed. Friendly staff that were very helpful. Would recommend. A+
patrick B.Very professional and helpfu.l
Rodney C.Quick service with a very friendly counter part guy
angela M.Nothing it was Awsome!
judy V.Wonderful service! We have used U-Haul for many moves and recently needed your storage unit options! Thank you for all of the help!
HALEY S.I had made a reservation for an appliance dolly and because they didn't uphold the reservation I was unable to move my large appliances and lost them. I don't believe the website should allow reservations to be made unless they can uphold them at the store. And I also believe that we should have received a discount for the word not being held.
Zachary G.It was attempted to charge me for nearly every 1/4 tank (as I was told this would be equal to 10 gallons). I drove 9 miles. This is entirely fraudulent. There is no chance the truck achieves less than 1 mile per gallon. It was never left to idle. The brakes require service severely and the steering is loose. I wouldn't not recommend these trucks.
Riley M.I've used this location several times and they have never disappointed.
Joseph W.Staff was great
Eric E.Truck was out of gas when I got it, and a previous renter had spilled paint or something back there. Shop was real helpful at pick up and drop off, but didn't mention the paint. Would not have made any difference. I was just surprised to see it is all.
Justin O.The guy with the red beard was excellent csr . Being a black man at 53.seen all kinds of csr . But he was good and that's why I keep coming back. He made me feel at Home ..
SHAWN T.The only way it could of been better is if it was free LOL.It did hurt my mom's back to drive it but she is old.
laura G.After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26' unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100% that facilities fault. Because they were using an old 26' uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn't. My great grandmothers quilts from the 20's and 30's. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It's stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!
Scott B. | Overall ExperienceI didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.
LISA M. | Overall ExperienceReasonably priced and convenient.
jimmy s. | First ImpressionsThere are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.
Andrea N. | Overall ExperienceMorton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.
CASSIE M. | Overall ExperienceMaybe a small trash can in bldg. And possibly a stickum push light for the room.
John F. | Overall ExperienceThe young lady helped us a lot! And William too! Great employees and they went above and beyond for us
David D. | First ImpressionsStaff helpful and professional!
John F. | First ImpressionsIn person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn't listen to exactly what I was needing.
James R. | First ImpressionsGetting in and out of there is a nightmare and there is no parking for customers
Crystal G. | Overall ExperienceIt was expensive to start out with but you had to raise rate higher within less than 6 months
Terry J. | Overall ExperienceNO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!
Tamra C. | Overall ExperienceYou don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.
MIKE R. | Overall ExperienceBoth times was a very pleasant experience.
TERESA W. | First ImpressionsThe lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.
Nellie V. | First ImpressionsThere was no lighting inside the storage unit. That made it very dark and unpleasant.
Craig S. | Overall Experiencevery helpful, friendly and consumer oriented.
David S. | First ImpressionsLoved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.
Christine S. | Overall ExperienceOther than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition
Bobbie P. | Overall ExperienceGreat service..
Bobbie P. | First ImpressionsI like when the people are nice and they were.
Bruce T. | Overall ExperienceYour Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.
Scott B. | First ImpressionsEveryone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul
Joe M. | Overall ExperienceThe rental went extremely to the tee. Like clock work! Great time
ron b. | Overall ExperienceMethena was very nice and knowledgeable.
Thomas B. | Overall ExperienceThey were very accommodating even going out of their way to ensure they met our needs.
troy r. | First ImpressionsVery accomodating, highly recommend.
David P. | Overall ExperienceGood place
DONNA F. | Overall ExperienceServicio al cliente de excelencia.
jessica w. | Overall ExperienceExcellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.
Gordon W. | Overall Experience100 %
Austin W. | Overall ExperienceGreat knowledge of program and services
Janice W. | ReservaciónMy things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.
Renee V. | Overall ExperienceThank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.
Eeva O. | Overall ExperienceExcellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!
KRISTI O. | Overall ExperienceNone.
Rodney H. | Overall ExperienceI used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.
lucinda m. | Overall ExperienceUbox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy
Elizabeth K. | Overall ExperienceIt was a pleasure dealing with these ladies, they did a great job.
Ric W. | Overall ExperienceVery flexible and professional. Will use again especially if they offer a military discount.
rod d. | Overall ExperienceVery accommodating
DANIELLE W. | Overall ExperienceManet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.
Alayna T. | Overall ExperienceGot my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.
Trong N. | Overall ExperienceGreat staff
JAMES C. | Overall ExperienceI actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. Los recomiendo, son excelentes.
Allison C. | Overall Experiencegreat experience!
Jason S. | Overall Experience