Every employee was extremely rude. I have yet to receive my refund. And I honestly will drive to another location with how rude these employees were. I asked basic questions and was given snarky remarks and was made to feel like I was just stupid.Carlie W.
Customer Reviews for U-Haul Moving & Storage of Midwest City
Midwest City, OK 73110
(Across From Tinker Afb)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing, I have always experienced good service at this store.Maurice C.
El cliente no dejó un comentario.Lonnie L.
El cliente no dejó un comentario.david H.
El cliente no dejó un comentario.jesus L.
El cliente no dejó un comentario.GRACE G.
quick and easy process, from reserving it online to picking up and then dropping it off.James V.
El cliente no dejó un comentario.Misael L.
It went so fast I loved itLetcia F.
Too many secret fees .Shiann A.
El cliente no dejó un comentario.Myah G.
staff was helpful and friendly. was able to pick up equipment on schedule.James V.
Great customer service!NAOMI D.
El cliente no dejó un comentario.richie R.
El cliente no dejó un comentario.ERIC K.
El cliente no dejó un comentario.Natilie C.
El cliente no dejó un comentario.Natilie C.
El cliente no dejó un comentario.Bernard A.
The price for 2 hours was the same price for all day. I think that was a bit too muchRHONDA W.
I was notified an hour before pickup that I would be getting a smaller truck than I reserved. It would be nice to let people know the day before so they have time to make other arrangements. Also the pictures U-haul had of the truck on the self pickup process were of a completely different truck.ADAM A.
El cliente no dejó un comentario.John N.
My needs were met with great service only improvement I can see is more associates available at your location. Maybe your wages need to be increased if it's the excuse that nobody will work and you have a hard time hiring people, try raising your wages. ?? Need more staffing is the only improvement I observed.richie R.
El cliente no dejó un comentario.Michael M.
For $300 and less than 12 hours of use it would have been nice to have at minimum some cruise control. It would seem that a lot of your customers travel across the highway and this just seems like it should be a no-brainer to have.Thomas P.
Best experience with a uhaul facility. Started with the guy at the counter. He was very pleasant and helpful. I was in and out in 5 and all the information I needed. Truck was very clean and a great ride.LENORA L.
El cliente no dejó un comentario.Michael and Bran B.
Rental drop location was not listed in computer system when I rented. When I dropped at a nearby location at destination, I was charged a small fee. Not a huge problem, just really nitpicky way to get money from customers. Make sure you get something in writing for where you are dropping the rental, or you will be charged extra.Nolan S.
It worked out well for me. However, it was pretty expensive. I don't know how you can fix that without lowering the price per mile. I would use this location again, they are very professional.David S.
Everything is fine. I love using this location!Amanda C.
Do not schedule or accept reservations if that reservation isn't Guaranteed. I had to drive 30 miles from my home to get the vehicle. When driving the cab made a loud honking noise when you drove more than 40 mph.Nicole S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.mark N.
El cliente no dejó un comentario.Nathan L.
I called the day prior to my pick up and was informed that the trailer would not be at the location I requested it to be at. This meant a 1 hour delay for us as we lived 30 minutes from the pickup so 1 hour round trip. The individual I spoke with was rude and basically gave me an ultimatum he said "do you want it or not". I have used U-haul for years as you can see from my account and have NEVER been treated like this or had any of these issues.Darlene B.
Would like to see a military discount in the future and more transparency when calling in to reserve.Jason T.
Thank you to Marianne for all she did to help my moving go smoothly today. She went above and beyond to ensure I had the right truck for my needs! Hats off to her! Sheri A-SHERILYNN A.
I was unpleasantly surprised at the price to rent a tow dolly. You rent pickups and some other items for around $19.95 per day. To rent a tow dolly (without motor, drivetrain, cargo box, or 2nd axle) was $40 plus tax! I guess you're trying to make up for renting pickups under cost by charging more for other items - kinda like a restaurant charging $4 for a glass of tea....steve G.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Angelia M.
El cliente no dejó un comentario.Arthur A.
Nothing for me they have always made my moving stress free. Thanks guys!!CYNTHIA B.
My only issue is holding double money on my debit card. I was charged 1000.00 for a 600.00 rental and had to wait four days to get access to the money because of your holds.Darla L.
The place was closed. Drop off instructions vague. No one to call for help.Lance C.
El cliente no dejó un comentario.Billy W.
I needed a 5X9 trailer in the Edmond, OK area for a one way trip. There was none to be found in the OKC metro area. I finally found one that I was told would be in Del City, OK at 3:15. When I got there I was told they knew nothing about it. It was finally located at the Midwest City, OK shop. It was a hassle to get a trailer. I will likely look to another company in the future.Joey C.
Always feel like there's a great team in Midwest City! Thanks again.Durk S.
El cliente no dejó un comentario.Samuel R.
El cliente no dejó un comentario.Holly P.
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.brenda B.
Great service, great equipment.TOM F.
Don't allow customers over book on the website. It was very disappointing to get a call one day before you move letting you know what you booked was never even available.Avery F.
El cliente no dejó un comentario.Shareefah H.
Staff seemed to have limited knowledge about the upods however the female manager was able to help me and was very helpful.JULIE C.
El cliente no dejó un comentario.James M.
Keep doing the wonderful job you are currently doing. I have been pleased with the professional attitude and consideration offered and given during our experience while using the facility! GraciasDon S.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.Peggy G.
William Christensen is excellent. He is Friendly and very good at his job. He was not sluggish about hooking the trailer up, he was there to work. You can't hardly find that anymore.Steve D.
El cliente no dejó un comentario.john L.
friendly quick to the point goodlaurie S.
El cliente no dejó un comentario.Bob A.
El cliente no dejó un comentario.Monia F.
The vehicle was perfect for what I needed. Friendly staff that were very helpful. Would recommend. A+patrick B.
El cliente no dejó un comentario.marcus T.
El cliente no dejó un comentario.KELLI E.
El cliente no dejó un comentario.Jamelia E.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.James T.
Very professional and helpfu.lRodney C.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.ROBERT A.
Quick service with a very friendly counter part guyangela M.
Nothing it was Awsome!judy V.
El cliente no dejó un comentario.Gwendolyn T.
Wonderful service! We have used U-Haul for many moves and recently needed your storage unit options! Thank you for all of the help!HALEY S.
I had made a reservation for an appliance dolly and because they didn't uphold the reservation I was unable to move my large appliances and lost them. I don't believe the website should allow reservations to be made unless they can uphold them at the store. And I also believe that we should have received a discount for the word not being held.Zachary G.
El cliente no dejó un comentario.Latosha T.
El cliente no dejó un comentario.Nina S.
El cliente no dejó un comentario.Mia J.
It was attempted to charge me for nearly every 1/4 tank (as I was told this would be equal to 10 gallons). I drove 9 miles. This is entirely fraudulent. There is no chance the truck achieves less than 1 mile per gallon. It was never left to idle. The brakes require service severely and the steering is loose. I wouldn't not recommend these trucks.Riley M.
El cliente no dejó un comentario.Lacie B.
El cliente no dejó un comentario.Lynn M.
El cliente no dejó un comentario.Cheryl S.
El cliente no dejó un comentario.Natalie J.
El cliente no dejó un comentario.James N.
El cliente no dejó un comentario.Wendy H.
El cliente no dejó un comentario.Anita H.
I've used this location several times and they have never disappointed.Joseph W.
Staff was greatEric E.
Truck was out of gas when I got it, and a previous renter had spilled paint or something back there. Shop was real helpful at pick up and drop off, but didn't mention the paint. Would not have made any difference. I was just surprised to see it is all.Justin O.
The guy with the red beard was excellent csr . Being a black man at 53.seen all kinds of csr . But he was good and that's why I keep coming back. He made me feel at Home ..SHAWN T.
The only way it could of been better is if it was free LOL.It did hurt my mom's back to drive it but she is old.laura G.
El cliente no dejó un comentario.Arthur A.
El cliente no dejó un comentario.michael K.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.Lacie B.
No complaints and I also appreciate the customer service given!!latashi C.
El cliente no dejó un comentario.DAVID C.
Great service and dispositionAlfredo C.
El cliente no dejó un comentario.Kelly S. | First Impressions
After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26' unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100% that facilities fault. Because they were using an old 26' uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn't. My great grandmothers quilts from the 20's and 30's. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It's stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!Scott B. | Overall Experience
I didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.LISA M. | Overall Experience
Reasonably priced and convenient.jimmy s. | First Impressions
There are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.Andrea N. | Overall Experience
El cliente no dejó un comentario.Paulette G. | Overall Experience
Morton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.CASSIE M. | Overall Experience
El cliente no dejó un comentario.ZANESHIA J. | First Impressions
Maybe a small trash can in bldg. And possibly a stickum push light for the room.John F. | Overall Experience
The young lady helped us a lot! And William too! Great employees and they went above and beyond for usDavid D. | First Impressions
Staff helpful and professional!John F. | First Impressions
In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn't listen to exactly what I was needing.James R. | First Impressions
El cliente no dejó un comentario.CAROLYN S. | Overall Experience
Getting in and out of there is a nightmare and there is no parking for customersCrystal G. | Overall Experience
It was expensive to start out with but you had to raise rate higher within less than 6 monthsTerry J. | Overall Experience
El cliente no dejó un comentario.terrel L. | Overall Experience
NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!Tamra C. | Overall Experience
You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.MIKE R. | Overall Experience
Both times was a very pleasant experience.TERESA W. | First Impressions
El cliente no dejó un comentario.Nellie V. | Overall Experience
El cliente no dejó un comentario.Courtney R. | Overall Experience
The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.Nellie V. | First Impressions
El cliente no dejó un comentario.Courtney S. | Overall Experience
There was no lighting inside the storage unit. That made it very dark and unpleasant.Craig S. | Overall Experience
El cliente no dejó un comentario.Lakiesha M. | Overall Experience
El cliente no dejó un comentario.Lashawna V. | First Impressions
very helpful, friendly and consumer oriented.David S. | First Impressions
Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.Christine S. | Overall Experience
El cliente no dejó un comentario.Jacob S. | Overall Experience
El cliente no dejó un comentario.keith b. | First Impressions
Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transitionBobbie P. | Overall Experience
Great service..Bobbie P. | First Impressions
I like when the people are nice and they were.Bruce T. | Overall Experience
Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.Scott B. | First Impressions
Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haulJoe M. | Overall Experience
The rental went extremely to the tee. Like clock work! Great timeron b. | Overall Experience
Methena was very nice and knowledgeable.Thomas B. | Overall Experience
They were very accommodating even going out of their way to ensure they met our needs.troy r. | First Impressions
Very accomodating, highly recommend.David P. | Overall Experience
Good placeDONNA F. | Overall Experience
Servicio al cliente de excelencia.jessica w. | Overall Experience
Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.Gordon W. | Overall Experience
100 %Austin W. | Overall Experience
Great knowledge of program and servicesJanice W. | Reservación
My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.Renee V. | Overall Experience
Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.Eeva O. | Overall Experience
Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!KRISTI O. | Overall Experience
None.Rodney H. | Overall Experience
I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.lucinda m. | Overall Experience
Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happyElizabeth K. | Overall Experience
It was a pleasure dealing with these ladies, they did a great job.Ric W. | Overall Experience
Very flexible and professional. Will use again especially if they offer a military discount.rod d. | Overall Experience
Very accommodatingDANIELLE W. | Overall Experience
Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.Alayna T. | Overall Experience
Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.Trong N. | Overall Experience
Great staffJAMES C. | Overall Experience
I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. Los recomiendo, son excelentes.Allison C. | Overall Experience
great experience!Jason S. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!