Comentarios de los clientes para U-Haul Moving & Storage of Midway

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Midway

Clasificación general:

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ROSA E. | First Impressions |
Clasificación:

Great customer service at this location!

THOMAS C.
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El cliente no dejó un comentario.

RUSSELL M.
Clasificación:

Very very nice and helpful

walter o. | Overall Experience |
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Very satisfactory & quiet, safe, & friendly

MICHAEL M.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

GIOVANNI S.
Clasificación:

I was very impressed with the rep Maria Menendez who helped me and made the process smooth and efficient. She also helped me choose the Insurance Coverage and to understand the need for it. Glad she took the time to explain it to me. The return process was also smooth and with the cold weather, very much appreciated.

MICHAEL A.
Clasificación:

The engine sounded overworked when the gas was appliedwgile driving. Also the oil change light was on. Vehicle also was not drive ready, like windows cleaned of ice and snow. Maybe asking to much I guess, but the courteous service would have been nice.

BERTHA S.
Clasificación:

Everything was awful. I truly hope not all locations are the same. From customer service to the equipment, everything was truly unsettling. I'm glad to have received this survey. The van had a major spill in the back. We didn't know it until we started to load up the van. I didn't want my NEW ITEMS to get stained, dirty, or soaked... so I had to grab me oldest rug and place it over the large spill. We of course threw those out to the trash after we concluded the move. When we arrived, we informed the worker about the van being filthy from the back... instead of apologizing they CHARGED US $25!!! We ARE VERY VERY VERY UNHAPPY and upset about this situation. WILL DEFINITELY ADVICE PEOPLE FROM MY LOCAL AREA TO STAY AWAY FROM THIS LOCATION!

AXEL M.
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The equipment looks like it's brand new. The employees are very helpful and they work fast. This is by far my favorite location.

MARCELLA H.
Clasificación:

Very helpful

MARRLAIJAA B.
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money was taking off my card with no reason as to why was my only problem.

ALFREDO P.
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El cliente no dejó un comentario.

Gracie R.
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El cliente no dejó un comentario.

AXEL M.
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Uhaul in the 60632 area is absolutely great. The employees are easy to work with. The space is easily accessible. Nothing but compliments

JAVIER G.
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El cliente no dejó un comentario.

Steven P.
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We really appreciated Maria's cheerful demeanor and positive attitude. She was very helpful.

ANTONIO L.
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El cliente no dejó un comentario.

Elizabeth W.
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El cliente no dejó un comentario.

Jackson Z.
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El cliente no dejó un comentario.

PATRICIA O.
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El cliente no dejó un comentario.

Tymeeshia B.
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The truck did not have the equipment I ordered on it. Had to wait an hour to get it. The truck was extremely loud! Sounded like the exhaust. The check engine light came on 10 mins into driving

THOMAS H.
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El cliente no dejó un comentario.

JUAN C.
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El cliente no dejó un comentario.

LINDA M.
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The workers are so friendly and helpful. I love this place.

STEPHANIE E.
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The rental experience was perfect! The workers were so friendly and helpful. Thank you so much. My move was less stressful because of you.

Milan M.
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The drive on car transporter that U-Haul indicated would work with our car did not work and we had to return it for the front wheel type. When we exchanged the transporter management was rude and defensive

LIZETTE R.
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El cliente no dejó un comentario.

ALEJANDRA S.
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El cliente no dejó un comentario.

Rick L.
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El cliente no dejó un comentario.

EDWARD N.
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I never been charge for cleaning fee this is time and this truck was already nasty when I got it and I think it need my money.

Derek L.
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El cliente no dejó un comentario.

JAMES K.
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Everything was fine. Only improvement would be to verify picture of vehicle and check the right level of gas.

Emily D.
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El cliente no dejó un comentario.

LENNETTE S.
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El cliente no dejó un comentario.

HEATHER B.
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El cliente no dejó un comentario.

LEHMAN M.
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The truck that I rented was in poor operating condition did not feel safe driving it I was very disappointed

JUAN C.
Clasificación:

The employees working that day were awesome. They made sure I was taken care of and were able to adjust the trailor to my needs.

BENJAMIN H.
Clasificación:

Ensure that when a reservation is made they have the vehicle that has been reserved, and not force a customer to have to rent a smaller vehicle and more expensive option. Seems to me that this may be a common and deceptive practice by UHaul.

Carl U.
Clasificación:

I liked the online check-in service but it wasn't “out the door in 2 minutes” either. But less involved at the counter overall.

PEDRO V.
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Prompt and good service!!!

MARIBEL A.
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Thanks to Maria Menendez I felt so comfortable and she was so helpful and friendly loved her customer service she's the best!

Victor L.
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El cliente no dejó un comentario.

ulysses V.
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Maria Melendez was extremely helpful!

JOSE G.
Clasificación:

Good location good service

EDGAR J.
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El cliente no dejó un comentario.

Alejandro L.
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El cliente no dejó un comentario.

PABLO G.
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El cliente no dejó un comentario.

MICHAEL R.
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El cliente no dejó un comentario.

SALVADOR E.
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El cliente no dejó un comentario.

LOCKETT R.
Clasificación:

Yes keep the trailers clean

VALENTIN P.
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Maria Ramirez went above and beyond to take care of us.

joe R S.
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El cliente no dejó un comentario.

DANIELLE Z.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

John D.
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El cliente no dejó un comentario.

Pete G.
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El cliente no dejó un comentario.

Juan V.
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Friendly and informative staff

ISAIAS G.
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The staff was very knowledgeable and detailed in explaining my questions.

ELIZABETH R.
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great job personnel very friendly and helpful

Cristina G.
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El cliente no dejó un comentario.

Manuel A.
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El cliente no dejó un comentario.

dimitar B.
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El cliente no dejó un comentario.

Margaret M.
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El cliente no dejó un comentario.

QAYUM M.
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El cliente no dejó un comentario.

RICARDO O.
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El cliente no dejó un comentario.

Todd D.
Clasificación:

Super nice, helpful lady!

CESAR M.
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Stephanie is a fantastic employee!

Jesus M.
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El cliente no dejó un comentario.

KENNETH U.
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El cliente no dejó un comentario.

Kurt Z.
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The associate who helped me was awesome, lots of positive energy, super helpful, explained everything to me, with a big beautiful smile through her mask!

Oswaldo G.
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Friendly

timothy L.
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Initial rental was a little slow at the office. Return check in was very swift.

Tom P.
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Seamless

Francisco R.
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Maria was amazing. Very customer service driven.

JAMES A.
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MANAGER HELPED ME TROUBLE SHOOT LIGHT ISSUE ON MY TRAILER AND GOT ME GOING

Richard S.
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Dropped off after hours. Easy procedure following the app.

Deborah K.
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El cliente no dejó un comentario.

FRANCIS D.
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Great service as always.

David S.
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Very helpful and courteous. Great customer service.

JOSEPH C.
Clasificación:

When someone makes a reservation, make sure they can actually receive the truck. Especially if they pre paid and checked in. My first reservation (25588770) was an utter disaster. It was originally rescheduled an hour later to a place a little farther away. No problem. After doing the online check-in and payment the night before, I went to the pick up location and they didn't have the truck. Asked the owner if it should be here soon, he said he had no idea. Asked him where could I go to get one, no clue. Called another local Uhaul location and asked assistance. Helped me find another truck reservation at another location. Told me I couldn't just use that reservation, I'd have to make a new one. But when asked how I can receive refund for first reservation that I did not receive service from, she became rude and unhelpful saying uhaul couldn't do anything about it because it's not their location. Ridiculous. The original owner of the shop I was supposed to pick up from also didn't cancel my reservation like I asked and I was charged for that reservation too. Unbelievable. Really disappointed in how this was handled. No way I'll be using Uhaul again if I can't receive the truck I reserved 2 prior to the actual move date. What a joke. On top of it, just unhelpful service all-around and I was made to be really inconvenienced by mistakes that your company made without any even half-asses attempt to resolve the issue. There's just no excuse for that

JAMES O.
Clasificación:

I didn't like the dolly and bag attached to the inside of the bed of the truck. It takes away needed storage and space for furniture which has already been paid for. I've used U-Haul in the past and have always been very satisfied, but with this new addition to the trucks I'm not sure whether I would again.

SHIRLEY V.
Clasificación:

First the location that I selected I was moved from without being contacted so I was disappointed in that second the price that are prepaid that was another price added on to it and the utility dolly that I ordered was not available and had to get a small regular Dolly so I will be contacting you about my refund on that it was a big headache.

Ewa B.
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El cliente no dejó un comentario.

martin S.
Clasificación:

El cliente no dejó un comentario.

Joel R.
Clasificación:

The truck I rented had a bad odor of marijuana which I was not told about. I was also not told that my truck did not have a ramp which really complicated my move. I was not happy at all with my experience.

Karen B.
Clasificación:

Move your trucks elsewhere where they know what they're doing when it comes to reservations.

WILLNETTE B. | Overall Experience |
Clasificación:

I had a storage unit there for three years, and No complaints

FRANCIS D.
Clasificación:

Very nice. Very helpful. I'm a regular customer and it's my "go to" spot when I need a trailer.

VICTOR G.
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El cliente no dejó un comentario.

CHRISTOPHER B.
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El cliente no dejó un comentario.

SHABIRHUSAIN A.
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El cliente no dejó un comentario.

BARRON P.
Clasificación:

Great service and very friendly people!

horacio M.
Clasificación:

Check the unit before the pickup by the customer, check engine light!

John K.
Clasificación:

My comments would not be appropriate

Jerome O.
Clasificación:

El cliente no dejó un comentario.

STEPHEN D.
Clasificación:

El cliente no dejó un comentario.

JANET A.
Clasificación:

The store manager and employees definitely help their customers they go above and beyond and I appreciate them I would definitely recommend this location specifically to friends and family or to anyone who needs storage or a U-Haul rental

Joan M.
Clasificación:

I had a 15 foot U-haul reserved days in advance, set for 24 hours. I called a few hours prior to my reservation just to confirm everything was all set and they told me yes, I can even pick it up a few hours earlier if needed. I showed up at 6pm, the time of my reservation, and the employee told me that she just realized the 15 foot truck I had reserved had not been returned yet. She called the other customer and then told me the 15 foot truck wasn't being returned today, so she offered me a 10 foot truck. I asked if we can get a bigger truck, maybe the 20 footer parked in the lot, since this was a mistake on her and not me. She told me no, I could only have the 10 foot. I asked if i take the 10 foot now, can I swap it out for the 15 foot once it's returned? She told me no because the 15 foot truck was reserved by someone else tomorrow, which doesn't make sense since I had it reserved for 24 hours. I asked if there was anything she could do for me for this mistake on her end and she was not working with me. I was charged the full amount and had to take more trips than I would've with the 15 foot truck. Very disappointed with my experience at this location and will not be returning.

michael L.
Clasificación:

El cliente no dejó un comentario.

Jennifer T.
Clasificación:

I had the truck rental from 12 to 6. When I picked up the rental I specifically asked if I ran over would there be a problem. They said no it would be a after hours drop off and to do it on the app to avoid the $20 fee. I received a call at 6:02pm from someone at the store telling me I needed to return the truck NOW because there was another customer waiting for the rental. I told her there is no way I'll be there NOW because I was all the way on the north side of Chicago and still had to make a stop in Berwyn. She said, ok. I asked her, “are you guys are going to wait?” She said, yes and hung up. She was rude and unprofessional on the call with attitude. I felt rushed while doing my move. I even ruin some furniture trying to rush the load and not fasten the furniture down. Which is costing me $1000's. I will never rent a uhaul from you guys again. It's the first and last time at that location.

Joseph P.
Clasificación:

El cliente no dejó un comentario.

Ronald S.
Clasificación:

El cliente no dejó un comentario.

Corina O. | Overall Experience |
Clasificación:

Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Maria del Rocio S. | Overall Experience |
Clasificación:

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Nicole M. | First Impressions |
Clasificación:

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Steve M. | Overall Experience |
Clasificación:

Fine place

DIANNE L. | Overall Experience |
Clasificación:

Great customer service

walter o. | First Impressions |
Clasificación:

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

Kenneth W. | Overall Experience |
Clasificación:

My experience with u-haul was excellent and I appreciate the help from the staff.

john h. | Overall Experience |
Clasificación:

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

Precious B. | Overall Experience |
Clasificación:

Nothing

ESTELLA B. | Overall Experience |
Clasificación:

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

No se han enviado comentarios para esta ubicación.

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