Customer Reviews for U-Haul Moving & Storage of Midway

2,586 reviews

4705 W 47th St   Chicago, IL 60632
(E Of Cicero Av)

(773) 767-1797

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 767-1797

4705 W 47th St
Chicago, IL 60632
(E Of Cicero Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I could not expect a better outcome using your service, very professional, speedy and easy to use. I appreciate all the help that was given and I’m ready to use again when needed. Thanks fellas you’re the best.

Rafael Mendoza 
Rating:
4.0

None

keneeth r kresen 
Rating:
5.0

Everyone was very helpful, friendly and courteous.

Walter Dlotkowski 
Rating:
1.0

Mary and her friend very rude

JERMEY MITCHEM 
Rating:
5.0

Price is a big factor

Antonio LOAIZA 
Rating:
5.0

Best persons if you don’t have reservation they will help you any way aaaa++++

Eliezer Lizasuain 
Rating:
5.0

Customer did not leave a comment.

Margaret SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

Joaquin Garcia Sanchez  |  Overall Experience 
Rating:
5.0

Thank you for all you do

BREHIA WALTON 
Rating:
4.0

Customer did not leave a comment.

Pedro Torres 
Rating:
5.0

Customer did not leave a comment.

Jose Dominguez 
Rating:
5.0

Customer did not leave a comment.

yesika martinez 
Rating:
5.0

Customer did not leave a comment.

Carlos Vasquez 
Rating:
5.0

Customer did not leave a comment.

Doreen Gilles 
Rating:
5.0

Customer did not leave a comment.

Adrian sanchez 
Rating:
5.0

Customer did not leave a comment.

Leonardo Benitez 
Rating:
5.0

Do

Juan Villa 
Rating:
5.0

Customer did not leave a comment.

Isidro Lopez 
Rating:
5.0

Customer did not leave a comment.

RYAN STAZAK 
Rating:
5.0

Customer did not leave a comment.

noelle olivo 
Rating:
5.0

Nace

jose antonio vega hernandez 
Rating:
5.0

Excellence all around. Truck was clean and ready to go. Uhaul rocks!

Ward Dewitt 
Rating:
5.0

Thank you guys

Alfredo Castro 
Rating:
2.0

Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us 1.5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps. it was a NIGHTMARE. We also had to go to a different place to get the truck from where we reserved it. That apparently is usually the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first place. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much.

Stephanie Torba 
Rating:
5.0

Customer did not leave a comment.

NERIJUS ZYMANCIUS 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
4.0

The only detail is that in the place closest to my destination he didn't want to receive the trail and I had to take it further

Juan Tovar 
Rating:
5.0

Customer did not leave a comment.

Florence Percy 
Rating:
5.0

Rented truck on Christmas Eve. The young lady that took care of me was professional, kind and friendly. She deserved a big raise in salary and she would make a great manager

Sylvia Bautista 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
5.0

Customer did not leave a comment.

Juan Morado 
Rating:
5.0

Customer did not leave a comment.

Alicia Weatherspoon 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
5.0

Customer did not leave a comment.

Ivelice Blanco 
Rating:
5.0

Customer did not leave a comment.

Valerie Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sostenes Herrera 
Rating:
5.0

Customer did not leave a comment.

Gregory Gillespie 
Rating:
5.0

I LIKE THE FACT THAT YOUR TEAM HELP ME CONNECT THE TRAILER AND DISCONECT AS WELL VERY FRIENDLY STAFF

Abigail Rivera 
Rating:
5.0

Customer did not leave a comment.

Daniel Reyes 
Rating:
5.0

Everything was as expected very nice staff if I need to rent a truck I will go to the location again

omar ornelas 
Rating:
5.0

Customer did not leave a comment.

Jim Anderson 
Rating:
3.0

Customer did not leave a comment.

Simone Baker 
Rating:
3.0

I don't like the fact that when you are emptying out your unit to close it out you're not able to use their dumpster to throw your garbage out. You have to find other ways to get rid of your garbage.

Lillie Carter  |  Overall Experience 
Rating:
5.0

Extremely easy process, in and out with zero complication.

Patrice Williams 
Rating:
3.0

I was told I would get 45 dollar credit if I filled the gas up to a quarter tank. I filled up to a quarter tank and did not get a credit.

Joel Mendoza 
Rating:
5.0

Satisfied!!

JAVIER CASCO TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Alvarez 
Rating:
4.0

Excellent service.

gayana Patnaik 
Rating:
5.0

Not a thing.

debby kapral 
Rating:
5.0

Customer did not leave a comment.

gustavo chavez 
Rating:
3.0

Customer did not leave a comment.

Leticia Vargas 
Rating:
3.0

Customer did not leave a comment.

Racheal Hamilton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesus Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA CAVAZOS 
Rating:
4.0

Location(s) fabulous. I also like to recognize corporate reservation team for user friendly help. I'm grateful.

Gyana Patnaik 
Rating:
4.0

Retire the truck I had due to no grab handle to assist me with getting in the truck. Manual windows made it difficult to let them down when driving.

JoAnn Hughes 
Rating:
5.0

Customer did not leave a comment.

Nicole Ceponis 
Rating:
5.0

The trailer was not installed properly for the team. Trailer fell off my truck but I was able to manage to avoid any accidents. Recommend to have the new clamp on trailers. Twist lock are old and unsafe

roberto guido 
Rating:
5.0

I hated to leave, but the fees were getting too high for my budget due to this presidency & crazy inflation... The facility was very convenient & accessible I will continue to do my renting of trucks, as needed

walter Osadzienski  |  Overall Experience 
Rating:
5.0

Montana is so good at the installation of the hitches! He was professional and efficient! There was another car in front of me and he got both hitches installed within 3 hours! The customer service lady Nancy at this location was amazing too! She got me a chair to sit while I waited. There was free wifi and I got some work done. It was cool because they have CCTV and you can watch the installation process in the office if you’re curious. They have so many hitch receivers on the shelf for all kinds of vehicles! Get your hitch installed here! It’s worth the drive to work with Montana and Nancy!

HaoQi Li 
Rating:
4.0

The man that helped me was very professional and helpful

ed lox 
Rating:
5.0

Customer did not leave a comment.

Jovanny Torres 
Rating:
1.0

Figure it out for yourself

Jerome Lonzo 
Rating:
5.0

Customer did not leave a comment.

Juan F 
Rating:
1.0

Provide a clean vehicle. Don't charge the customer for fuel when they bring the vehicle back with the same amount of gas as when they left. Now I have to wait 5-7 business days for a refund.

Lloyd Almdale 
Rating:
5.0

Customer did not leave a comment.

hector lopez 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
5.0

Customer did not leave a comment.

LaTonya Harris 
Rating:
5.0

Excellent service

antonio reincon 
Rating:
5.0

That team at this location very friendly and helpful....

EMMA FLORES 
Rating:
5.0

The young man that helped me hook it up was very friendly and helpful.

Joe Macino 
Rating:
5.0

The service was excellent and I’m gonna come back for the next rental. Thanks so much 🙏

pulcheri mouellenjoh 
Rating:
5.0

Excellent job! She went above & beyond to help me even though it was nearly closing time. We very much appreciate her great attitude and sweet, strong 💪 help! Their extra supplies were well stocked with a wide variety of travel items. Very impressed!

ALLETTE WELLAUER 
Rating:
5.0

good customer service

joe montes 
Rating:
5.0

Everything was fine customers service work with me I'm truly a satisfied customer I will be renting again soon

connell wallace 
Rating:
5.0

The young man and young lady working this location absolutely nailed it. They were nice, professional, helpful, and really went above and beyond to get us taken care of. Thank you.

Hillary Clinton 
Rating:
5.0

Customer did not leave a comment.

Victor Vazquez 
Rating:
1.0

First of all I was scheduled and confirmed by the customer service at U-Haul for Tuesday at 12pm. When I arrived at the U-haul location, I was told that my appointment would not be kept due to me not confirming the appointment. The staff then told me that their manager tried to call me and this was a total lie. I received no such call nor voice mail message nor any email or any type of communication was made to advise me that my Hitch installation would not be honored. I then had to come back the next day at 1PM to get the Hitch installed. It took longer than usual due to some wiring complications according to the installer. I had to go to work since I work at night and I became angry and aggitated by your staff's inabliltiy to get me out of there in a reasonable time. Your staff could not get your systems to work and I was not able to pay for the service charge due to some techincal difficutlies and finally a call was made to someone by phone that walked the installer through charging my credit card. Then after that, I had to wait even longer for my receipt and again a call was made that he could not print the receipt. After 5-7 minutes I received an email with the receipt and the warranties for the hitch and electrical work. I then showed this to your staff\installer and he finally gave me my key. I was so frustrated and angry that it took well over 30 minutes just to get me to pay and wait for the printed reciept which I never received due to your systems. I wil never go back to that location again and I will never recommend that location to anyone not even my worst enemy. This is just unacceptable and not a way to run a business in these times which is just busy, busy, busy for everyone and every minute counts. Thank God I was able to make it to work on time. All of this and no manager on site. If you plan on having an inept staff, you should at least have a manager present to make sure your business is conducted within your expectations and to maintain customer satisfaction. This is not the kind of service I expected and am extremely disappointed with my experience.

Jose Gamez 
Rating:
5.0

Customer did not leave a comment.

Alexandra Santos 
Rating:
5.0

I loved how close the location was to the airport. The service I received was second to none. I thought I lost my credit card in the van and two people searched the van thoroughly. I found the credit card in my car. But the team didsn't seem annoyed that I asked them to check and went above what I expected. I loved how easy it was to return the van after closing hours.

Carolyn Thur 
Rating:
5.0

Customer did not leave a comment.

Jaime Groth Searle 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
5.0

Customer did not leave a comment.

Juan Garcia 
Rating:
5.0

Exelen servicio

antonio reincon 
Rating:
5.0

Make sure the fuel repot is accurate.

charles pearson 
Rating:
5.0

Customer did not leave a comment.

Ted Chraca 
Rating:
5.0

Staff at this location is always professional, efficient and friendly. Always a pleasure to work with them

Mathias Schergen 
Rating:
5.0

Customer did not leave a comment.

Alfredo Castro 
Rating:
5.0

THE STAFF WAS THE MOST COURTEOS AND PROMPT TO SERVICE I HAVE EVER EXPERIENCED AT ANY RENTAL PLACE!

James Soludczyk 
Rating:
5.0

Customer did not leave a comment.

jose luis guzman 
Rating:
5.0

Customer did not leave a comment.

Jose Carrillo 
Rating:
5.0

Customer did not leave a comment.

Thomas Foley 
Rating:
5.0

Customer did not leave a comment.

ofelio Custodi 
Rating:
5.0

Customer did not leave a comment.

luis Feliciano 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hall 
Rating:
5.0

Customer did not leave a comment.

Melissa Bedolla-Myers 
Rating:
5.0

Customer did not leave a comment.

gladys oquendo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lemuel posley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
5.0

Everything was fine, except that I had to wait because the system was down.

Marianne Escamilla-Maldonado 
Rating:
5.0

Customer did not leave a comment.

Zachary Ruiz  |  Overall Experience 
Rating:
5.0

i would recommend a note on the actual door to where the nite drop box is located.

Tomika Brown 
Rating:
5.0

Excellent Waited for me to pickup Great job Constant communication

mike foody 
Rating:
5.0

Customer did not leave a comment.

Armando Ibarra 
Rating:
5.0

Customer did not leave a comment.

frenado munoz 
Rating:
5.0

The young lady was so professional to take care the business.

Teofilo Castillo 
Rating:
5.0

Friendly, and knowledgeable customer service. Clean facility, vehicles are well maintained. Great business.

David Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyneisha Robinson 
Rating:
1.0

I had a reservation # 87883266 for today pick up time Saturday 5/20/2023 @ 9:30AM I had to take a Uber to the Uhaul location @ 10620 S Vincennes Ave. Chicago and when I got there the place was not evan open, so I called the Uhaul phone number that was on my reservation sheet ( 877-755-6558 ) and the lady that I had talked to said to hold on that she was calling the owner of the location to come there and get me the truck that I had a reservation for and when the guy got there he said that I could not take the truck because someone had it reserved for 2:00PM pickup, well what about my 9:30 AM pick up time that I had a reservation for and to return in 4 hours I was told that my return time was to close to the 2:00PM pickup time that another customer had a reservation, so I was stuck without a truck that I had a written reservation for because someone else had a pick up time that was to close to my return time. so now I have to pay for another Uber ride to get back home, so I paid for two Uber rides there and back and no truck that I had a reservation for, This is BAD Business I would never recommend this Uhaul location to anybody

David Sparks 
Rating:
4.0

It was a good experience.

JULIAN VALENZUELA 
Rating:
5.0

Customer did not leave a comment.

Kenny Morris 
Rating:
5.0

The two young ladies I interacted with and received assistance from were both great!

Emilio Davalos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Balzer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PETER VIERNES  |  Overall Experience 
Rating:
5.0

Servicio muy Bueno gracias

cecilio bautista pacheco  |  Overall Experience 
Rating:
1.0

You have a lazy rude worker at the front desk. I left my stuff here about two weeks. I will not return to this location that's a guarantee!

Vanessa Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISIDRO VEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent mena  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARLENA Heffner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN HERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Garcia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyra Blackman  |  Overall Experience 
Rating:
1.0

I was told that once I purchased a storage after I create my security code I would be able to move my items in when ever I wanted to but that was a lie

Sharvon Manuel Bush  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERONICA YOUNG  |  Overall Experience 
Rating:
4.0

Very thing was great with the exception of the cost.

DAVID FLORES  |  First Impressions 
Rating:
5.0

The woman working there was very helpful with all my questions and good service

Victor Santay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxana Martinez  |  Overall Experience 
Rating:
1.0

The manger was very rude. I drove to my storage and they locked me out and my due date wasn’t until next month. I dislike when companies or whom ever don’t give excellent customer service. I will never use this storage facility again!

Tamia Coppage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyrna anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra Blackman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Kosinski-Klein  |  First Impressions 
Rating:
3.0

Very expensive

TAMARA BROWNLEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA SERRANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles roche  |  Overall Experience 
Rating:
5.0

Great customer service at this location!

ROSA ENRIQUEZ  |  First Impressions 
Rating:
4.0

Very satisfactory & quiet, safe, & friendly

walter osadzienski  |  Overall Experience 
Rating:
5.0

I had a storage unit there for three years, and No complaints

WILLNETTE BOOKER  |  Overall Experience 
Rating:
1.0

Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Corina Ortiz  |  Overall Experience 
Rating:
5.0

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Maria del Rocio Sanchez  |  Overall Experience 
Rating:
1.0

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Nicole Martin  |  First Impressions 
Rating:
3.0

Fine place

Steve Moody  |  Overall Experience 
Rating:
5.0

Great customer service

DIANNE LOZANO  |  Overall Experience 
Rating:
4.0

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

walter osadzienski  |  First Impressions 
Rating:
5.0

My experience with u-haul was excellent and I appreciate the help from the staff.

Kenneth Webb  |  Overall Experience 
Rating:
2.0

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

john hajewski  |  Overall Experience 
Rating:
3.0

Nothing

Precious Brown  |  Overall Experience 
Rating:
5.0

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

ESTELLA BARRIENTOS  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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