Comentarios de los clientes para U-Haul Moving & Storage of Midway

Yes to the Best service!!!!!!!

The store manager Tom Ngo LITERALLY started a physical confrontation- yes, he tried to start a fight. I immediately called vorp spoke to Heather- this was her link for my opinion- Hello! this is HEATHER your customer support agent, It was my pleasure to assist you today. Please click the link to provide feedback about your experience. https://uhaul.sjc1.qualtrics.com/jfe/form/SV_cMzzDZzMMzxCuc5 That guy is a major problem. Today wife had breast cancer surgery which was why I put up with your store manager showing off like he's a tough guy. When Heather tried calling the store or messaging them he deleted the coming. When I dropped off the truck he literally said see ya and laughed out loud as walking away talking to his buddy. I WILL BE CALLING CORP TOMORROW

Great service. No issues.

I was asked if I needed a dolly or moving pads and I replied no but when I opened the back of the truck there was a dolly and moving pads locked to the wall that I could not remove and it definitely did make a problem with me loading the truck I almost couldn't get everything on because of it.

Everyone was professional and helpful. i arrived got my vehicle and was out in a matter of minutes. thank you all!

Your guys were great! I truly appreciated them taking the time to show me how to put the lock on truck. As a female they made me feel safe and confident in my upcoming travels.

My box was damaged enroute and I was not notified by uhaul. I was only made aware when the insurance company called about the status of my claim.. It's also rediculuse that you do not prorate UBox storage fees (second month only 8 days), I will likely never use UBox again and will not be recommending it to those I know.

I was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Thank you

Mileage was off by one mile. Front seat slider needs repair: it sticks

For the moment everything is ok thanks for your support.

nothing you're doing a great job, thanks

The man who processed our rental was non-communicative and patronizing, having a major attitude problem. He did not offer to answer our questions regarding truck operation.

The staff was professional and helpful, I will be using this service again

Very accommodating staff.

Don't ask me if the truck is in good mechanical condition when I return it. I'm not a mechanic. You need to check it yourself. That's gross negligence.

Great service and quick checkout.

Good service and I'm happy on my move thanks.

Great service as always! Thank you!

I was disappointed that when renting a motorcycle trailer going to Las Vegas that I was required to return it where I picked it up.

i put 15 miles on this truck round trip, and was charged $17 for fuel. the truck had a major exaust leak.

Great guys all around.

Great customer service

Absolute disgusting customer service from the "general manager" Aron. Felt the need to point at his toy name badge(does not say general manager/GM) when I asked to speak with a superior. He also felt the need to click his marker in an inpatient and somewhat triggered manner when I was gathering information he requested. Reported this individual to corporate for a few more issues.

Very helpful staff and informative

Nothing

Nothing, the guys that work at this store are a perfect team.

Movers we used were awesome. Came prepared, packed the truck, protecting are furniture. We will use them again

customer service was outstanding

Excellent service, easy to rent and return. Thank you!

Staff was Friendly and Helpful

A demo of features like how the lock works, how to turn on the engine, having automatic door and windshields.

Service was excellent! Very knowledgeable and helpful staff.

Muy buen servicio y muy rapido

They guy that helped me was super nice and hot a new truck when he saw ramp was dirty with drywall He also backed it up to the storage where I was buying a washer and dryer Don't remember his name but should get gold 🌟 star

Staff helpful and do their best to meet customers needs.

Effective and efficient and cost was great

Fast and easy

When I did the early pick up, the appliance dolly was not in the truck. Just have a double check that equipment is available. However, one of the employees was understanding and provided the missing dolly with no hassle. I do not know his name unfortunately but I was happy with their service.

The above comments are true, but the REAL question is the overall UHaul experience! It was HORRID. Try to plan a move, but you don't know if the truck you reserved will be available until 24 hours ahead of time! You have to be kidding me. Then that depends if the person that rented the truck turns it in on time! Then they want you to drive 80 miles to pick up the truck! NEVER AGAIN will I use UHaul!!! We ended up calling different locations and finding a trailer and renting a mini van at the airport to accomodate all of our belongs for the move! Like I said, never again!!!

Forrest Riley was not professional. Spelled last name wrong made it difficult.

I rented a car dolly and when I got it to the car one of the straps was totally broken how to make another strap to make it work.

I think cleaning the vans inside would be nice. My ride was really dirty..

I definitely need the supervisor to contact me,

Fast , excellent service. Employees were polite and professional.

The guy behind the counter was rude and talked to me like if I was a idiot. I"m sorry if I don't rent trailers every day.

Everything went smoothly. Keep it up

Initially, got a call 5 hours before my rental telling me I didn't have my equipment available for my reservation. I had to call and make a new reservation and make it for a round trip instead of one-way. But, ultimately you did discount my new reservation to accommodate the inconvenience. So, i am thankful i was still able to get what i needed.

It was unclear how we should proceed with picking up the truck -- the auto check in didn't work because the truck we had reserved was delivered to this location instead of our guaranteed location.

Nothing, you guys are amazing!

Rude

We paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.

none

The employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.

Very helpful. I appreciate Anthony help when I was very frustrated with U Haul.

Facility was clean and service was great.

Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech

Amazingly friendly stuff! Thank you for your service

Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.

Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.

Pretty good

Easy, pleasant, overall great storage experience for 20 months. Thank you.

Everything and everyone was great.

Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.

We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience

everyone great and super fast..didnt wait..truck ran good no problems thanks

Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough

My item if storage were safe and secure. The staff was always helpful and kind.

I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!

The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you

Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.

Anthony was very kind and very professional!

Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.

I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off

The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!

Calling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics