I don't know who should I compliant it. In website I reserved one 10 feet truck, the reason I select this location is this is the only one which has 10 feet truck. But when I pick up the truck. They told me there is no 10 feet truck available right now. It's a long trip. I don't need 15 feet truck, with little stuff inside, it's not easy to drive and cost lots of gas.Jun Z.
Customer Reviews for U-Haul Moving & Storage of Midtown
Tulsa, OK 74145
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrew N.
El cliente no dejó un comentario.LaQuinta G.
Explain to them how the gas mileage works. It was a bit confusing on the best ways to get more mpg at first so I spent a tiny bit more on gas than I wanted to.Alejah K.
El cliente no dejó un comentario.James Charles P.
Anna was awesome when I went to location for pick up and drop off. She deserves recognition and your company should provide dental care for your employees.Robert Y.
El cliente no dejó un comentario.Angela J.
El cliente no dejó un comentario.Melissa R.
Girls at the front desk were awesome . Very professional and they knew their stuffshushant J.
Great staffTanya B.
Way too many furniture pads were delivered with our original shipment in MT (about 48/U-Box!). The boxes were in pretty beat up condition. However, they arrived about 5 weeks earlier than we'd originally thought, very minimal damage, and we were able to fix an entire household into 2 boxes! It truly is amazing how much these little boxes can hold. Biggest bonus - we didn't have to haul a trailer or drive a very uncomfortable truck! If we ever move again, we'd use these boxes.Rachel M.
I called to reserve the 6 X 12 trailer with ramp. I gave the EXACT measurements of the Ranger that I was needing to haul. UHaul assured me that it would fit. I picked up the trailer, when I arrived to load the Ranger, it would not fit, apparently the trailer with the ramp opening is not as big. I could not load the raner onto the trailer. I wasted several hours, I was suppose to deliver my ranger for repairs. Lost my appointment. I do not think I should have to pay for UHAUL'S mistake. The girl at the counter was rude. I will not go back to that location. Very disappointed with the customer service and employees you hire. They do not give correct information.ken H.
The uhaul team was very professional, courteous, & super friendly. I won't hesitate to use them again for my moving.Sandra W.
El cliente no dejó un comentario.Milena B.
El cliente no dejó un comentario.Willow K.
I had trouble with the self checkin but the staff at this location quickly checked me in and got me on the road.Anthony R.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Cheryl T.
El cliente no dejó un comentario.Tim M.
The staff was very polite and professional. The truck rental process was smooth and not complicated. The truck was extremely clean. Most definitely the best U-Haul store in Tulsa and I would rent again as well as refer my friends and family.aisa H.
The UHaul cab had been cleaned, and I appreciate that. However, there was no getting around that it smelled like cigarette smoke that someone tried to clean out (but did not fullly succeed).Paul G.
El cliente no dejó un comentario.Creighton W.
El cliente no dejó un comentario.Jacqueline N.
Very professional and courteous service from the female employee at the desk and both male employees working outside processing rental returns!ROBERT M.
El cliente no dejó un comentario.Shani W.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Darrell M.
I had 2 different trucks in 2 days and both of them malfunctionedSteven G.
El cliente no dejó un comentario.ROB R.
Customer service was exceptional!Dustin R.
I returned the truck on 4/30, and haven't received a receipt. I would like a receipt either by text or email. It's hard to comment on my experience until that happens, and the process is complete.Dennis S.
Wasn't satisfied with the amount you all charged me forâ€¦Easter S.
Maybe it's just my provider but it was hard to connect to cell service to do mobile checkin. Maybe consider providing WiFi, even if only for checking in and out. A bit more signage could help. I was ready to leave, then had to move my personal vehicle to the â€˜long term' parking. Not a big deal, but I feel like that could be labeled better to make it even more convenient.Adam E.
Keep employees that really enjoy their job. On Friday, a real friendly lady called me. I could tell from the tone of her voice and the enthusiasm as she spoke that she enjoyed her job. She called because somehow I had reserved 3 trucks. I told her that I only needed one and she said no problem and was happy to remove the other two. On Saturday, I arrived to pick up the truck. The man at the counter greeted me with a smile and was very efficient. I give the U HAUL on 35th and Sheridan in Tulsa a 5 star rating! JohnJOHN D.
Clean and fastAshton P.
El cliente no dejó un comentario.AuReshae H.
El cliente no dejó un comentario.Leyann S.
El cliente no dejó un comentario.Kirk S.
Scheduled a one way truck and reserved a large storage unit to move into....when I showed up I was told the unit they reserved for me was a current customers who was supposed to move out but changed their minds...I spent 5 hours loading a Truck and had nowhere to store items for 2days at a non Uhaul facility.Jeffrey F.
No improvements needed. Everything was perfect.Patrick M.
El cliente no dejó un comentario.Robert P.
It was easy, inexpensive, friendly, and perfect!Robert K.
El cliente no dejó un comentario.Aaron G.
I this is as it isRobinson F.
Absolutely Great , Thank you. Tom BurkeTom B.
El cliente no dejó un comentario.Jon H.
El cliente no dejó un comentario.Cameron T.
I was very impressed with my rental experience. Pickup and dropoff each took no more than 10 minutes. Facility and equipment were clean and well maintained, and the staff was friendly and helpful.Rick M.
El cliente no dejó un comentario.Michael D.
The only negative is that the truck had an odor of cigarette smoke otherwise everything else was very good.Brad H.
El cliente no dejó un comentario.TIMOTHY H.
Virtual definitely needs more work.Kamekco G.
everything was prefect it well over my expectationGary G.
People where greatMark T.
El cliente no dejó un comentario.Christopher S.
Kiosks for login. Account viewsTaloa G.
great customer service!!!Srdan C.
Great job!Dominic L.
El cliente no dejó un comentario.Christopher L.
El cliente no dejó un comentario.Keenan S.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Nicholas G.
El cliente no dejó un comentario.Jeffrey L.
Awesome serviceLouis A.
El cliente no dejó un comentario.JAMES D.
Great staff and the location is awesome. Would definitely use them again and recommend to friends and familyRebeca S.
El cliente no dejó un comentario.Mordechai A.
El cliente no dejó un comentario.Justin S.
The van had it's gas siphoned out before we drove out. This was not the fault of the staff. But security should be increasedBrooklin W.
El cliente no dejó un comentario.kara W.
El cliente no dejó un comentario.jodie B.
El cliente no dejó un comentario.Nathan C.
El cliente no dejó un comentario.Elizabeth P. | Online Move In
This Location is always on top of things. My trucks are always clean and smell fresh. Daniel Collins always seems to be smiling and open to helping customers solve their problems. All the employees are great but some go above and beyond.Ruben C.
Yes and will use them again this weekendMarvin P.
Your employees Daniel and Tanya very friendly and extremely helpful especially DanielLaura Q. | Online Move In
El cliente no dejó un comentario.antonio M.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.Jeffrey W.
The empire that checked my trailer in also checked in my truck the next day. Both times he was very nice. He did his job quickly without making me feel rushedMisti R.
El cliente no dejó un comentario.Misti R.
U-Haul on 51st at the freeway I think is 169 freeway they do everything they can to burn the customers. They have burned me 3 times. I was afraid the truck would break down. Sheridan has better people.Mary C. | Overall Experience
El cliente no dejó un comentario.Jarrod M.
needs an alignment, transmission service, was told my drop off location was "left open" so i could find one most convenient to my location vs picking off a LIST (not map) for the reservation orignally and then was told on arrival i showd up to the "wrong place" despite renting a 10x10 there for $175/month. monopoly of trashANDREW C.
El cliente no dejó un comentario.LeRontez H. | Online Move In
Beat around the bush about prices and what you'll end up paying, and that plain and dismissive lady should be replaced with someone who gives a crap about her job.Ash M.
El cliente no dejó un comentario.Diane C. | Online Move In
Very easy, quick, and totally professional.RHONDA A.
El cliente no dejó un comentario.Bill L.
El cliente no dejó un comentario.Albert C.
El cliente no dejó un comentario.Kylee A.
El cliente no dejó un comentario.Linda B.
Nothing the people were very friendly and helpful.felicia S.
Staff is extremely friendly...James C. | Online Move In
El cliente no dejó un comentario.Steve B.
I wish personnel would go over a vehicle with the renter. But -- it all worked out fine.Sarah W.
The rental was not the issue. I was told to move my car to the upper lot while I rented a van for several hours. I did as directed and parked in an open space above. On return I found my car inundated with torrential rain from the roof of their building. My car was flooded inside as a result. I had a horrible experience at the counter trying to get help, which never came. I was told I had parked at my own risk when it was the negligence of the business in failing to ensure rain water drained properly from the roof. I can only imagine their staff knew where NOT to park. Unfortunately for me I lacked that knowledge. It goes without saying that I will never rent there again. I was understandably upset, but I got into a shouting match with one of the staff. There was no attempt to calm me or the situation down. Customer service training was seriously lacking to defuse the situation. I suggest using that video to train staff nationally how not to handle upset customers.TIM J.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Frank H.
Nothing at all. All three staff members were very kind and helpful.ROBERT P.
El cliente no dejó un comentario.mike B.
El cliente no dejó un comentario.Priscilla M. | Overall Experience
My customer service was trash. My uhaul AND storage reservations got screwed up and I ended up having to go elsewhere. This location doesn't have the best employeesSandra F. | Online Move In
El cliente no dejó un comentario.Christian C. | Online Move In
Have your credit card machine working . Make sure the app for returns is also workingmichael H.
El cliente no dejó un comentario.deshonna d. | Online Move In
I will be back to this location as needed.Steve H.
Great employees with great attitudes. Very pleasant experience.John C.
El cliente no dejó un comentario.Vietta B.
El cliente no dejó un comentario.Jamika W. | Overall Experience
El cliente no dejó un comentario.SAMUEL A. | Overall Experience
I am so glad Tanya and staff now are there they are all the best the man with the beard is great also better than Chris the old manager he was a real Rat and I say that nicely glad they improved 👍Pamela M. | First Impressions
El cliente no dejó un comentario.robert m. | Overall Experience
Unable to access storage unit. Called three times and talked to two people in person and no one was able to help me access my storage unit.Jon S. | Online Move In
El cliente no dejó un comentario.Tiffany B. | Online Move In
Your records are wrong. I moved out aYEAR AGO. I had a horrible experience with U-Haul. Spent thousands of dollars and received horrible treatment. Will use other companies before I use U-Haul againJennifer S. | Overall Experience
El cliente no dejó un comentario.Ansley J. | Online Move In
maps not very clearRoy I. | Online Move In
Online check in was great! Easy access after hours. The only problem I encountered was I was told that the lock for the unit would be waiting inside but there wasnt one. Thankfully we happened t6o have a spare one at home from a previous uhaul unit otheriwse it wouldve been a huge probelm.Hannah J. | Online Move In
El cliente no dejó un comentario.OliviaMarie B. | First Impressions
I don't have any issues with this facility. It's always clean & if I have any issues I can always depend on staff for answers.LaTysha J. | First Impressions
El cliente no dejó un comentario.brett a. | Overall Experience
GraciasTyler B. | Online Move In
El cliente no dejó un comentario.sandra t. | First Impressions
The staff was courteous and helpfulRoosevelt C. | First Impressions
I saw some small cockroaches once or twice, and the garage doors needed to be fixed AND/OR signs put up explaining it. Esp help on unlocking then moving to a diff lock to open, I got help from other tenants otherwise I wouldn't have known. Posting some signs and it isn't a deal breaker. I love the drive in bays!brenna p. | Overall Experience
Travis!!! Rude!! Worst customer service ever!! Meany head!! I cried!! I cursed him! His manager was worse….didn't catch her name… She called the next day denying she ever spoke to me. THEY didn't resolve anything. Online customer service and regional office helped. Thank goodness!!Shana C. | First Impressions
El cliente no dejó un comentario.Bobbi H. | Overall Experience
El cliente no dejó un comentario.Tracie M. | Online Move In
When I first moved my things into this storage facility the staff was very rude. After moving my things into storage I noticed that they had roaches and bugs everywhere. I had to make sure to bomb my things before moving so that I didn't tale those bugs home with me.Jaleena R. | Overall Experience
El cliente no dejó un comentario.paul a. | Online Move In
El cliente no dejó un comentario.DEBORAH S. | Overall Experience
El cliente no dejó un comentario.DERRECK H. | Overall Experience
The system went down at check in and it took forever not the employees fault. But the facility has ROACHES EVERYWHERE!!!!!!!!!!!!!!!!!!! $8,000 OF MY STUFF IS PROBABLY RUINED! DISGUSTING It should have been told to me that they had a roach problem before I moved all of my stuff in. They also should have offered to move my stuff to a different storage not in the facility but to a different storage. All I was offered were roach bombs around all of my belongings roach bombs unbelievableNoelle P. | Online Move In
El cliente no dejó un comentario.Stephanie M. | Overall Experience
El cliente no dejó un comentario.Lindsey O. | First Impressions
El cliente no dejó un comentario.Ozawa A. | Overall Experience
The experience has grown from better to Great over the years!Marnita S. | First Impressions
El cliente no dejó un comentario.robert b. | Overall Experience
El cliente no dejó un comentario.Lane L. | Overall Experience
The staff is very professional and helpful.Mildred W. | Overall Experience
El cliente no dejó un comentario.ADAM M. | Overall Experience
Love you guys!!Charles P. | First Impressions
It was safe and secure every time I needed to stop in and grab a few things. The staff even gave me an upgraded lock since the one I had could easily be clipped with bolt cutters. This will be the place I go when I need to store anything in the future.Austin H. | Overall Experience
The person helping me on Saturday was excellent and very nice!CONNIE A. | Overall Experience
The directions provided to me in regard to loading dock procedures were verbally relayed to me upon check in. I recommend a customer service representative escort with the customer to show how to enter/exit with swipe card especially with garage doors, etc.Amelia H. | First Impressions
Travis was very very helpful and professional. He was very good at this job, kept his promise of having things ready for me when I arrived after a long day at work to rent a unit. You should be proud to have him represent your company. KellyKelly R. | First Impressions
Very friendly and helpfulDebbie K. | First Impressions
El cliente no dejó un comentario.Mason Y. | First Impressions
El cliente no dejó un comentario.MELISSA H. | First Impressions
General manager,she was amazing!!!rechelle g. | First Impressions
The only issue is getting the door open to go in and access my unit. Plus alarms kept going off. I feel the items mentioned were bit of a hassle. I love my storage unit though! Was overall good experience to me!! Will speak to the staff when I go back to put more in my storage.Lori G. | First Impressions
El cliente no dejó un comentario.RACHEAL B. | First Impressions
El cliente no dejó un comentario.Victoria H. | First Impressions
Great place. No problems with moving and staff was very friendly!Mandy T. | Online Move In
The staff is really nice, helpful. I felt belongings were in a safe place. Thank you for making this move a good oneJARRIE D. | Overall Experience
Staff was very helpful and friendly.richard t. | First Impressions
Registration process was very convolutedANNTONETTE N. | First Impressions
Lock was not in my unit when I moved in, the office lady working was SWAMPED but still very nice and offered for me to come to the office and get one.Marlaina M. | Online Move In
El cliente no dejó un comentario.carmen M. | Overall Experience
The office could use a few additional employees. At check in, it was a long waiting process. The check out process was perfect.Amy T. | Overall Experience
El cliente no dejó un comentario.RICHARD J. | First Impressions
I have recommended 3 people to use this facility and they all have had great experiences. the staff is friendly even when it is super busy customers in line are acknowledged Whos makes a big difference and make the wait time feel shorter. As I waited in line I admires the timely and friendly service that each person ahead of me received. Great place thanks to the staff Midtown TulsaDottie C. | Overall Experience
El cliente no dejó un comentario.JAMES D. | Overall Experience
I just want to take some time to say thank you for hiring this that encountered with during my stay with you guys. There are so many people in this world that don't take the time to just say some words to someone who really needed them at the time and I wanna thank her from the bottom of my heart. She is truly an angel from heaven to me. She has honestly made my life a little bit better just being a really sweet person and just wanted to let her know that I really do appreciate you!!!! And I couldn't thank you enough. A Million thanks to you again and again.she works at the 31st and Sheridan and she is the manager I'm not going to say her name but she knows who she is..kishia t. | Overall Experience
El cliente no dejó un comentario.JAMES M. | First Impressions
El cliente no dejó un comentario.Julie L. | Overall Experience
The staff are unprofessional and cus and my card never worked to get in there were people there digging through the stuff people left behind inside the garage doors and I have seen people just randomly going up and down halls looking for open ones where the doors are has been trash broken beer bottles ..I have told them over and over that I was going to put my stuff in a different storage place ..so it has not been a pleasant experience and I have 3 storage rooms that I pay over $100 for and have been for quite some timeDawn S. | Overall Experience
El cliente no dejó un comentario.Ignacio Z. | First Impressions
El cliente no dejó un comentario.Beverly J. | Overall Experience
Very nice easy process, will go back if I ever needed to.Keisha S. | Overall Experience
El cliente no dejó un comentario.Samuel H. | First Impressions
I really appreciate how helpful U-haul has been. They allowed me a extra day for free to help with convenience and lessen physical strain. Thank you ao much.Lisa G. | First Impressions
El cliente no dejó un comentario.SHAUNDELYN L M. | Overall Experience
El cliente no dejó un comentario.thomas d. | Overall Experience
The only complaint I have is that while unloading a 15 ft truck had to get putting code in!Venis W. | First Impressions
Lo mejor muy atentos y amables gracias por su trabajo. Muy bien 10 un diesJuan A. | Overall Experience
The employees were so good to me. I've had to move 3 times since July and their always so good to meSUMMER M. | First Impressions
El cliente no dejó un comentario.Ann K. | Overall Experience
El cliente no dejó un comentario.Tony a. | First Impressions
El cliente no dejó un comentario.pedro n. | Overall Experience
El cliente no dejó un comentario.jedaiah l. | Overall Experience
El cliente no dejó un comentario.audrey c. | First Impressions
El cliente no dejó un comentario.lance m. | Overall Experience
see previous comments for move out.David J. | First Impressions
My experience with the UHaul location at 3500 s Sheridan has been horrible. After my hour wait, it was my turn. I went in hopeful that my experience would be smooth. After all, I only needed to return my trailer and get access to my storage unit I had reserved about a month ago. I showed up 30 minutes before my movers were to arrive so I was already 30 minutes into them sitting around doing nothing. When he rudely asked what I needed, I explained that I needed to drop off my auto transport and get access to my storage unit, I also informed him that I had my reservation numbers for both items. He asked what size unit I needed and I explained that I had a reservation for a 10x15. He then rudely shoved a piece of paper with a bunch of scribbles on in it to my face and said "I don't have any units in that size available. see, look here". I tried to explain that I had a reservation and asked if he could look into it while he rudely yelled "NEXT". I reminded him that I still would like my trailer returned. He then asked me for the trailer number for my AT. I told him that I didn't have that in front of me but maybe I could pull it up on my phone. He tried pulling it up on his computer under my name but couldn't find it. At first he tried telling me I must of had the wrong location but I showed him my phone listing his location but for Monday. I know I was early but I needed to just get it out of the way to unload the truck. He then asked his helper I guess? The guy didn't interact with customers directly. He went out and got a number but for the wrong trailer because apparently I have an RT? I never understood the difference. William ended up going out after trying to send his helper 3 different times. He came back in and said it was all checked in. I asked him if he could print me some proof because it still showed it was still under my reservation. He tried pulling it up on the computer again but couldn't. he ended up being able to print out a form that didn't show anything with my name on it and it even showed him as a customer. I will attach it here. He also mentioned that I would get an email. I then asked again about a storage unit because I had all my movers there and needed to offload my truck. He mentioned he had one in the system but the GM had it either reserved or it wasn't cleaned yet. William mumbled when he told me. I said I didn't care, I needed a unit. He then took my insurance money and assigned me unit 1396. I backed my truck up to the storage area and slide the ramp open. I quickly told my movers to hold on until I get eyes on my unit. I'm glad I did because there was a padlock on my supposed unit. So I left the truck parked there, told them to wait and walked all the way around the building to the office. When I walked in, I stood off to the side of the line towards the desk and explained that there was a lock on my unit and needed to know if that it could either be removed or a new unit assigned to me. He then looked around for some keys that he couldn't seem to find and after a few seconds of looking, he went back to helping the customer at his desk. I patiently waited since I was on hold with uhaul to discuss my trailer dropoff since I didnt feel confident he completed it correctly. After he finished with that customer, he just jumped to the next one. I know that I "jumped" the line but I was just in there and didn't want to wait another hour just to get what I originally came in for. After 30 more minutes and more people joining the line, I gave up on my uhaul call and started calling other storage places. I couldn't afford to pay my movers all day for them to stand and do nothing. Unfortunately I couldnt find anything nearby. I then got in the back of the line and waited. My wife then called her grandmother and asked if we could move her cars out of her garage and put our stuff there. She was very reluctant because her husband (grandpa) and sister (grandaunt) have a hard time getting to the car when it's in the driveway due to their disabilities. With no other options in sight though, we were going to make it work. After standing in line again for another 30 minutes while on hold with uhaul again, I finally get up to William and asked him for an update regarding my storage unit. He said if it was locked there was nothing he could do. I had to ask him for a refund like he didn't know that was an option.. He was again, very short and never apologized for the inconvenience. I attached photos of the paperwork William gave me. I also will attach photos of the equipment being returned. I left the office at 11:30 and told people our new plan. We had one mover have to leave due a previous engagement so I had to pay him for doing nothing. While driving to the grandmothers house, I finally had a uhaul representative get on the line and I asked about my trailer dropoff. on her end, it didn't look like he had returned it and that she would make a note of it... I have more but won't fitDavid J. | Overall Experience
El cliente no dejó un comentario.Pamela W. | Overall Experience
Staff p0lite and friendly and knowledgeable.MICHAEL G. | First Impressions
El cliente no dejó un comentario.Michael K. | Overall Experience
El cliente no dejó un comentario.Ryanne G. | First Impressions
Everything was excellent. I wish the 24/7 access didn't cost more.Michael K. | First Impressions
El cliente no dejó un comentario.Victoria c. | First Impressions
The facility is well kept for a storage facility. But the building was always too hot, usually above 80 degrees. In all fairness it never seemed to be above the 85 mark that it was promised to stay under but moving things around in a building that's 82 or 83 degrees is not a comfortable environment. The staff also seemed to be incompetent in the simplest task. The staff members I dealt with were either rude, unmotivated, complained about how much they didn't like their jobs or overshared information about their personal life with information that should have never been shared with a customer. Overall the facility seemed to well kept but I would not recommend this place to anyone I know because of the terrible customer service.Braden T. | First Impressions
I sincerely had an amazing experience. Moving from one state to another. I had to look for apartment. Being able to store my stuff with you guys for already a big help, plus being for free for a month, savings some dollars was simply AMAZING. I will definitely recommend everyone to your company. THANK YOU.MATINGU B. | Overall Experience
El cliente no dejó un comentario.CHANDA S. | First Impressions
El cliente no dejó un comentario.maple k. | First Impressions
El cliente no dejó un comentario.Ann K. | First Impressions
El cliente no dejó un comentario.Michelle R. | Overall Experience
U-Haul 3500 S Sheridan is always my first solution!lance m. | First Impressions
The hours are the only disappointment. The facility i am at is not doing 24hr access. Other than that it is great!Joseph S. | First Impressions
I had a great experience.MATINGU B. | First Impressions
The folks in the office were incredibly rude. We rented for 2 months. My debit card on file was hacked, and canceled. When they called me for payment (nearly $400) they waited 3 weeks to remove their locks, keeping me locked out of my 3 units. We tried 3 times, waited almost an hour once for them to come back. Then once we got inside we were missing 2 TV's, 2 bicycles, and several other items. We asked for a video footage and still haven't got it.Jerrid H. | Overall Experience
El cliente no dejó un comentario.Zyon T. | Overall Experience
Guys were greatMalik M. | Online Move In
El cliente no dejó un comentario.Shimika L. | Overall Experience
The manger was fine, but he had to leave and there was one person there and a bunch of people dropping off. I had to unhook my empty trailer and leave it.STEVE W. | First Impressions
I have bugs in my bags from here.Keith P. | Overall Experience
El cliente no dejó un comentario.Joseph M. | First Impressions
I didn't like how I was talked to by a UHAUL CSR- on Saturday. I received a letter stating I was late making my payment- although I had closed out the storage on 5/17; she kept talking over me- so I told her I didn't want to talk to her. She persisted, so I hung up on her! Cris Munoz said he closed out the account, onn5/17, but apparently something wasn't closed out. I went up to the facility and he ensured it was closed out.Stephon C. | Overall Experience
The unit smelled like mice since the day we moved our stuff in and even an odor eater didn't remove the smell. The staff was not friendly when I had to call about operational malfunctions. I would not use this facility again because of those two reasons.Roxann W. | Overall Experience
Chris and his staff are amazing. They go above and beyond. It is already stressful trying to move and they make it so much easier.EMANUEL D. | First Impressions
It shouldn't be so confusing, but then when I stood in line for so long;the gentleman that helped me was rude and condescending. I was not the only one with a problem,and I'm concerned about the facility altogether. Sorry about the score, but WOW!Anna A. | Online Move In
Chris is very friendly and helpful!Beth M. | First Impressions
Chris and his team are awesomeEmanuel D. | Overall Experience
Chris was extremely helpful to resolve our storage issue which was caused by (1) The reservation agent who assigned 0036 even though it was not available at the location (2) Web storage system going down on 07/31/2021 aggregated our storage issue.Mohamed Y. | First Impressions
I made reservations online for a 10x10x8 and storage wasn't available so I have to down grade. I also had reservations for a 15' moving truck and the assigned truck wasn't available. Staff had the key but couldn't locate the truck so he put me in a different truck that was returned by another customer during my time of checking in. Also billed for a a truck I didn't drive. The mileage and gas range doesn't match the truck the staff switch me to. Yesterday of many times renting from UHaul was absolutely a disaster.Shudreka N. | First Impressions
El cliente no dejó un comentario.Dejuan D. | First Impressions
El cliente no dejó un comentario.Amy P. | Online Move In
El cliente no dejó un comentario.Sheldon B. | Overall Experience
El cliente no dejó un comentario.Alex H. | First Impressions
I lost my job because of covid. One month I received a letter that talked about selling my stuff because of lack of payment . I talked to the manager, and he said that as long as I kept him informed, he would work with me. It wouldn't do any good to sell my things, they would just have to throw them away. Then I received a notice of of selling my selling my things; that's when my nightmare started. I opted out for $0. I sent in my driver's license and waited for a form to be sent to me to sign to sign and send back. However, The form I received Was incorrect it was for the full amount. I kept messages messaging that I needed the corrected form but the manager would never reply. I can only presume my things have been trashed. I still don't have a job but I start one hopefully August 1st. I would have to have a hutch attached to my vehicle since I couldn't get two men and a truck to respond. I lost luggage, clothing and some momentos of my deceased mother. I only asked for help and patience till I could get back to Tulsa to get everything out of the unit. I was told I was already being helped, I'd be able to get everything out for $0.Margret H. | Overall Experience
El cliente no dejó un comentario.Robert L. | First Impressions
El cliente no dejó un comentario.Jon W. | First Impressions
They have the wrong move out date on here. I moved out on July 7th not July 22nd. Everytime I came in the building to check on the amount owed I would get a run around. The unit itself was great! I just don't think majority of the people that work there know what they are doing. I still haven't received a receipt to my email and no one has contacted me about anything. I won't be using them again.Kamisha B. | Overall Experience
El cliente no dejó un comentario.Tramikka S. | Overall Experience
Great and friendly service!Chris W. | First Impressions
Have used U-Haul a time or two and everything went as smooth as it has in the past.KEVIN S. | First Impressions
The manager Chris is very nice and helpful. Always answered any questions I had and went above and beyond when the computer was having issues when I first got my unit.STACY S. | Overall Experience
El cliente no dejó un comentario.JONATHAN H. | First Impressions
El cliente no dejó un comentario.timarian C. | First Impressions
Need to extend rental til sundayReginald M. | First Impressions
Roaches.gloria s. | Overall Experience
El cliente no dejó un comentario.Penny P. | First Impressions
Not secured at all!!!! Your unit WILL GET ROBBED and all they'll give you for your stuff is $1000. MAX. Got cheated and stole from. This place is a JOKE!!! Claims it is secure, IT CLEARLY ISNT. Do NOT USE THIS LOCATION. They are a JOKEJosh D. | Overall Experience
Very dissatisfied with the level of customer carebobby e. | Overall Experience
El cliente no dejó un comentario.Mikaela B. | Overall Experience
Move in was confusing. More clear instructions are necessary.Emily S. | Online Move In
El cliente no dejó un comentario.JAMES D. | Overall Experience
El cliente no dejó un comentario.Drew U. | First Impressions
I was so pleastly surprised at how easy the move in process was. We were greeted by William who was so beyond helpful! He gave us a tour and show us yo our storage. He made sure we understood the alarm system and knew where to load and unload for the easiest route to the locker. I love that they have the neighbor share where you can leave things that others could use like furniture, clothes, medical equipment. Very clean and friendly!Jacy B. | First Impressions
El cliente no dejó un comentario.jessica m. | First Impressions
The BestChristopher M. | Overall Experience
El cliente no dejó un comentario.Vickie W. | First Impressions
El cliente no dejó un comentario.JESSYCA W. | Overall Experience
El cliente no dejó un comentario.Frank H. | First Impressions
It was the easiest storage rental I have had. The lady that checked me in was very friendly and helpful.Robin M. | First Impressions
El cliente no dejó un comentario.Mikaela B. | First Impressions
El cliente no dejó un comentario.kishia t. | First Impressions
I originally reserved a uhaul for this past Saturday and when I called, I was trying to advise that I would need it for a week and the customer service representative changed my entire reservation to June 11th so everything I have set up for my move on Saturday June 5th had to be canceled which was a complete inconvenience because I went to uhaul expecting to get a truck and no trucks were available plus I had to pay movers (an extra out of pocket expense) to move out by Monday, June 7th.Geneice W. | First Impressions
Ningunogrechanel j. | First Impressions
We had a bit of confusion when we first got there because the computer system was having problems. But the people there were great and we got it worked out just fine.Frank H. | First Impressions
El cliente no dejó un comentario.Joseph H. | Online Move In
El cliente no dejó un comentario.Jason P. | First Impressions
El cliente no dejó un comentario.GARY A. | Overall Experience
Cleaner location then my other uhaul location. Also they worked as a tem and didnt pass something on to the next employer and was willing to help when needed like like one of the other uhaul locations.Oleana M. | Overall Experience
The clerk did not want to help me when I walked in he said that's for one night and one night only they were not allowing access to storage overnight and I have to wait till 7 a.m. when the shop opened again I was extremely upset especially since I had a 26 foot U-Haul loaded and needing to unload it as I had planned horrible experienceEricka G. | First Impressions
El cliente no dejó un comentario.Connie E. | Overall Experience
El cliente no dejó un comentario.Jim P. | Overall Experience
This is the only storage I will ever use again.Kori S. | First Impressions
Good Job. will use again when house is builtNeva P. | First Impressions
The Tulsa staff was really amazing.Tommy M. | First Impressions
Thankful for the convenient locationJOHN P. | Overall Experience
El cliente no dejó un comentario.mike c. | Overall Experience
El cliente no dejó un comentario.katlyn M. | First Impressions
Between the chicken sh*t "Owner" Chris who we found out lied on multiple occasions, to constantly being over billed (billed twice watch month) empty promises, theft. Lies from employees, not getting any of our account information right. These stupida$$es charged us for a month of rent when we didn't even have a storage unit! THANKFULLY my bank caught it and stopped the charges and called usBRANDON r. | Overall Experience
El cliente no dejó un comentario.LINDA M. | Overall Experience
Chris was amazing. Very helpful, explained everything to me when I was in a panic for a unit, and walked me through the process. So glad I chose this location for our move!!Kerri F. | First Impressions
El cliente no dejó un comentario.adrienne k. | First Impressions
I am not blaming uhaul for the theft that occurred in my unit. However, I find it strange that the alarm system to the unit's we're mysteriously unarmed that night. Fron previous reviews this is the second time this has happened. Then I moved to an inside more secure unit. My access card never worked and then I find out that they changed the access hours to during office business hours only. It would have been nice too have been told instead of making several trips trying to get in. I would not recommend this location- they have poor customer service- I even observed the Mgr Chris Munoz tell a customer that his propane filler was down and sent her to another location. When she left he laughed and said it just too cold to go out and do it so I tell them it's down.Chris C. | Overall Experience
The guy was very incompetent and had no idea what he was doing. We were there for an hour just to get a storage unit which shouldn't have taken that long. The guy just kept making mistakes over and over again.David C. | First Impressions
El cliente no dejó un comentario.Adrienne S. | Overall Experience
The employees where rude. They allowed access to anybody homeless people. When I moved out they kept charging me and said they were going to lock up an empty storage unit for 3 months. There were break ins all the time.Carla D. | Overall Experience
The gentleman at the check in desk was extremely Helpful.sherrie k. | First Impressions
El cliente no dejó un comentario.Zach M. | First Impressions
El cliente no dejó un comentario.Victoria C. | First Impressions
El cliente no dejó un comentario.Chris R. | First Impressions
My unit was so far back from the door that it took all day to do anything. Poor design for an indoor storage facility.Melissa L. | Overall Experience
El cliente no dejó un comentario.GARY A. | First Impressions
The process was time consuming when I got to the office. I filled out all information on the internet and they had to resubmit the information on application again.Mike L. | First Impressions
El cliente no dejó un comentario.Lea Ann R. | Overall Experience
So I asked for a trailer and a storage unit. First off, the unfriendly guy [Lucas] gave me a unit that was already occupied. I had to go back to the front to get the issue resolved. Luckily the one next to it was free so he told me to use that one instead. He also failed horribly to mention that I needed to disarm my unit with the card before opening my unit door or else the alarm will blare very loudly for a few minutes before shutting off. This happened 3 times; thank goodness I'm not deaf....it just so happened that an older gentlemen saw our distress and told us how things worked. Lastly, I can't believe they only have one loading dock. I had to keep my uhaul for an extra day because every time I tried to move my stuff in, there was someone else taking up the space and carts. I finally backed up in front of the ramp that is intended for people and unloaded my stuff there because I wasn't about to risk hitting another truck or scrape off my front bumper on the ridiculous brick wall they have bordering the parking lot when trying to park in-between or next to a truck. If I would've known it was that difficult I would've went with my old storage place. Oh and to top it all off some random guy and my contract got mixed up so a uhaul store in Texas tried to charge me $244 for his truck, which luckily my bank declined....such a headache.Melissa O. | First Impressions
Storage outside needs to have more unitsCorey T. | First Impressions
El cliente no dejó un comentario.DEBORAH S. | First Impressions
El cliente no dejó un comentario.jason E. | First Impressions
El cliente no dejó un comentario.Rebecca N. | Overall Experience
Records are poorly keeplee s. | Overall Experience
El cliente no dejó un comentario.LaTysha J. | First Impressions
Billing was super easy, and the staff could always answer any questions I had.olivia a. | Overall Experience
Had no issues at all; nice clean place, felt very "safe" environment. Thank you !Bridget M. | Overall Experience
Excellent staff.Nick H. | Overall Experience
The only issue I had was lack of communication between the uhaul employees what I mean by that is that my debit card was used over the phone to one place but then I use my debit card at the store but it's only showing that my debit card was used once and it doesn't show that it was ever used again for another amount so it just basically looks like I didn't pay a and that's not the case but otherwise I mean they really try to help get the situation taken care of as much as possible you just have to have a lot of proof of what you've done and what you have so but otherwise pretty coolJacquelin M. | First Impressions
Excellent customer service!Nick H. | First Impressions
I am just very disappointed. I have 3 existing units and was just adding a 4th. I literally walked up and down the floors 4or 5 times going to wrong units- after being on the road for hours. I am alarmed the emergency call bottom had no response. How is that secure and safe environment if there is no response. I called because the alarm kept going off. The service has drastically declined and just very disappointed with the service.david c. | First Impressions
We were in the middle of a renovation happening there but overall we could not complain about the staff or convenience of the space we were able to use.beth s. | Overall Experience
I don't know if Chris owns the place or not, I do know that he runs this place like he owns it.........He treats his customers with respect and like every single customer is his number 1 priority!! Awesome place!!!Lisa H. | Overall Experience
I only wish you had more people to answer the phone when I call. The wait time is long!!kayce g. | Overall Experience
El cliente no dejó un comentario.Brenda C. | First Impressions
Excellent staff and employeesMichael P. | First Impressions
El cliente no dejó un comentario.Preston G. | Overall Experience
The staff was awesome, informative, professionals. They took excellent care of of us at the 3500 south Sheridan Tulsa ok location.Jody R. | Overall Experience
El cliente no dejó un comentario.Kendrick H. | First Impressions
Climate control in the new building needs to be increased, there was no air flow when we moved in yesterday. Very muggy. The staff was great and very helpful and kind. GraciasJody R. | First Impressions
El cliente no dejó un comentario.Donna O. | Overall Experience
i movee my stuff out several weeks ago. i called the office as well as email . i even went online to site an went thru the move out service. i still havent received any confirmation or my deposit back.nittana m. | Overall Experience
Chris is a fantastical manager! His attention to the many details involving my move that I am doing as we speak, has made this one of my best moving experiences so far! Midtown Uhaul rocks!!frances b. | Overall Experience
El cliente no dejó un comentario.Laurie A. | Overall Experience
Kinda over priced for the space . But I paid it for convenience so Im sure others will to. Not complaining . just my opinion.nittana m. | First Impressions
Lucas (@ South Sheridan location-Tulsa, Ok) was a great guide and efficient, very polite, very patient and nice demeanour and I noticed that same spirit with the person he dealt with prior to my transaction and his colleagues. Thank you, Lucas.Marsha M. | First Impressions
The person who took my initial call was curtious , knowledgeable, and efficient to my need... we even laughed it was so pleasurable to have the stress of the day relieved. I called because I needed to find a unit fast and a unit not to far from where I was moving from and get to work. My previous Storage was vandalized and just a mess but in less than a few minutes the young lady had a unit reserved a truck just in case and conformation numbers ready and we laughed . When I got to the actual midtown location I was greeted with a smile and response of urgency to meet my needs. Had the grand tour to my selected storage spot and a few chuckles along the way, I throughly understood what... how to operate and the young man was very kind. I left mid town feeling a sence of satisfaction and gratitude as I went to work feeling all the stress of the morning was defeated by the kindness that I received from these total strangers... UHAUL you've got an Awesome team! I thank you very much!!!! Dot CasonDottie C. | First Impressions
El cliente no dejó un comentario.Anthony L. | Overall Experience
El cliente no dejó un comentario.Hazel M. | Overall Experience
The unit was excellent. The staff were very helpful. Thank you for everything!!!Denjah H. | Overall Experience
The person who booked my reservation for the storage unit was very professional and help. However, after arriving to the storage location the agent who assisted with providing the rental space were persistent and misleading regarding purchasing a lock for the unit. He stated that I had to purchase a lock from them in order to use the unit. Also, my entrance card never worked to get into the building. The agent upon check out was polite and knowledgeable.constance l. | Overall Experience
Doors should be locked at all times, that's why I was given a code/card. Never used it once because doors where unlocked. I believe you need to review your process with sending letters to the emergency contacts. I missed a payment, received your email and immediately paid it. A week or so later, my emergency contact received a letter that I owed a balance. First off, it was never clearly explained that was your intention to use an emergency contact in that manner. Second, not even 24hrs late and you sent such a letter to them. You already have the authority to lock me out of my belongings, and ultimately can sell them for their value. Bottomline, this policy doesn't work for me and I have moved out, and no longer will use "any" of your services in the future and will share to others why when asked for recommendations.jeremy h. | Overall Experience
El cliente no dejó un comentario.mike c. | First Impressions
El cliente no dejó un comentario.Hazel M. | First Impressions
Several times my access card wouldn't work,there would only be maybe one or two people working the office that has very little knowledge or experience.And it would take as long as an hour to get served.I work alot and really can't wait as long as it takes for service there.I will never again use your services or storage facilities and advise anyone that asks me not too.james d. | Overall Experience
El cliente no dejó un comentario.edna b. | First Impressions
The facility itself is fine, but the employee who checked us in was far from friendly. It was as if we were bothering him.Wendy R. | First Impressions
GraciasMatthew T. | Overall Experience
Very easy experience and a very clean facility.Mechele K. | First Impressions
Little short with his words.ALICE T. | First Impressions
Great facility and employees.ELIZABETH C. | Overall Experience
Chris the on-site manager was extremely helpful and professional. I do a lot of business with uhaul and have found chris to be one of the best people in town to work with.anthony h. | Overall Experience
Great!JOSHUA L. | Overall Experience
This is my 3 rd trip using large trucks. Working with the 3500 & Sheridan in Tulsa has been great. Great service, Keese is very helpful & quick with info needed. The store is well stocked to meet revRevis G. | First Impressions
It ok not enough room need more big room thank you.Olivia K. | First Impressions
Chris has gone above & beyond with great customer service in my behalf!! I have always come back to UHaul....but Midtown UHaul & Chris helped my transition from home to storage a great experience!!frances b. | First Impressions
You need more staff.It"s a very large facility .And every time I have to conduct business there,it seems like I'm there way too long.I"m a security guard,I work a lot of hours and time is a premium.james d. | Overall Experience
Facility very clean. Staff very accommodating in providing rental after reserved storage unavailable. Probably would not have rented if was aware of the distance from the door to the unit.carol s. | First Impressions
I love this uhaul location and what makes it so incredibly awesome is the staff!!Lisa H. | Overall Experience
Customer service was excellentjames g. | First Impressions
Love the facility.. So clean and tidy and secure.KERRIE B. | First Impressions
Manager Very courteous and helpfulstacey g. | First Impressions
Very helpful in my time of need. I had to move my stuff due to flooding and everyone was helpful and friendly. I very much appreciated it.Krista C. | Overall Experience
Thanks so much.katie c. | Overall Experience
It was a wonderful experience and I will definitely use this location and U-Haul again!!wendy e. | First Impressions
thank you for helping out the flood victimsstephanie G. | Overall Experience
I just wanted to say thanks so much for helping out the flood victims it's very appreciatedstephanie G. | First Impressions
The guys there where awesome and easy to deal with!!!Brandon E. | First Impressions
Locked out of my unit after hours for over 20 minutes because 24-hour access was never put on my account when it was supposed to be, also threatened with eviction for an issue I wasn't involved in.Stephanie S. | First Impressions
You couldn't ask for a better crew.Johnie T. | First Impressions
Casey at the front desk was extremely helpful and made the entire process simple!Emily A. | First Impressions
If I ever were to need storage again in Tulsa, I would use this uhaul.casey e. | Overall Experience
The location was great. We thought the premises were well maintained . If we need additional storage in the future we know where to go.john l. | Overall Experience
I cancelled and was out prior to the 13th of January told the worker that walks around right before closing and they act like I been there till 28thkelley m. | Overall Experience
The lady went above and beyond to work with me! I would definitely do it again!Dana F. | Overall Experience
Jodee was awesome. Great communication.Robert M. | Overall Experience
Storage rates are high, but they are accurate for a indoor storage. When you leave a message for the manager, he won't call you back, claiming he didn't get the message. I will still use for moving.michael l. | Overall Experience
The lot has some potholes, repaving would be nice. The facility itself is very nice.Crystal H. | Overall Experience
I used your U Boxes. Cheaper than a pod. Cleaner than a pod and timely pick up and delivery. Best choice I ever made.Loretta R. | Overall Experience
I actually rented the STORAGE BOXES which were delivered to my house and picked up when I was done using them. The delivery person (Jodee Madden) was excellent and boxes perfectly met our needs.Marcia H. | Overall Experience
Your employee working 9/3/18- I was having a really hard move, bad day, she was Incredibly helpful, professional and compassionate- Great Employee!!! Thank you!!!!Lesa H. | Reservación
Keep up the good work!Paula J. | Overall Experience
We thank Jodie for all that she did for us and very friendly, helpful and pleasant to deal with.raymond M. | Overall Experience
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