Customer Reviews for U-Haul Moving & Storage of Midtown Syracuse

1975 comentarios

740 Erie Blvd E   Syracuse, NY 13210
(Downtown Syracuse)

(315) 424-0633

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 424-0633

740 Erie Blvd E
Syracuse, NY 13210
(Downtown Syracuse)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

frankie q.  |  Overall Experience 
Clasificación:
5.0

I appreciated the professionalism of your employees.

Lauren S. 
Clasificación:
5.0

Nothing @ this time.

DERRICKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila L. 
Clasificación:
5.0

Nada

thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
4.0

I had a very pleasant visit , staff was very friendly & helpful. They go out their way to show excellent customer service. I will use this location again

SUSAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

teshawn c.  |  Overall Experience 
Clasificación:
5.0

I select this Uhaul location in Syracuse, NY because I continue to have a very positive experience with the staff. The location also is very close to my organization's address. Almost all of the time I am able to reserve the vehicle I need for the project with just a couple of days' notice. The vehicles are well maintained and I am able to conduct my business without glitches.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTESEANTOINET J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
1.0

I rented a outdo transport and when I went to load the vehicle the ball coupler became detached and hit my truck because it was not properly attached and the 3rd chain for the break away brakes was not attached the staff is in educated and lacks proper trained luckily it happened during loading and not while I was heading down the road or this may have ended in death

BLAISE SIMEON N. 
Clasificación:
5.0

Gracias

JEANA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL JOHN SR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Great service and product!

ZACHARYM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

I rented furniture dollys on line but site said they don't carry them but does sell them. If you sell them they should be able to rent them. The web site should have said not available so I could have made other plans.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN K. 
Clasificación:
4.0

The initial phone call for the reservation was confusing ,maybe a new rep,end results were great,and the price was great.Thank you

Lorraine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUNYEMURA M. 
Clasificación:
2.0

Place needs remodeling very old wood. elevator need to be look at elevator got stuck on 7th floor had to walk down to street level return the next day elevator still down I think that is the worst one uhaul has when it comes to storage

TELESAA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Easy in and out reservation. No complaints and high praises.

Richard B. 
Clasificación:
3.0

Signage from the parking lot to the back entrance should be better marked

CHRISTOPHER A. 
Clasificación:
3.0

I did not like that they gave me a 15/16 full gas tank. It's not easy to fill up a van upon return to that amount . Would prefer a full tank.

Cynthia M. 
Clasificación:
5.0

A very easy rental. The staff is great!

Mark-David S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOYAN PETKOV T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michaela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIGM T. 
Clasificación:
5.0

There is nothing to improve. The service was very good, the agent was very knowledgeable and helpful.

james M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHABANI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
5.0

Everyone was very professional and helpful - from reservation (Thelma @ Fremont office) to check-in (Bryant) to drop-off

MICHAELP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE JR D. 
Clasificación:
1.0

Tried to charge me over 100 dollars more than what my total was, had to fight tooth and nail to get my money back, called the credit card processing company and handled the customer service by myself, something the employee could have done and refused to do

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
5.0

The Uhaul corporate web site fails to show this location. A phone call to Uhaul national reservations agent returned the false statement that this location is no longer in business. Please fix this!

James V.  |  Overall Experience 
Clasificación:
3.0

Customer service definitely needs work. People started walking in around 11:15am and the older man behind the desk proceeds to talk loudly about how everyone comes in at lunch time... with no reservation. Continued to voice his concern as to why everyone comes to that location and not Teall Ave because his location has the least trucks. Improve? Keep opinions to yourself. people come there because of the convenient location.

KELSTONDARREN L. 
Clasificación:
3.0

Make sure you take pics & make sure you cover yourself, I had an experience where a worker checked in a vehicle I returned & reported that the gas was not where it was when I picked up & I was charged a $30 fee because of it. Thank goodness I took a pic of my own before I left !

CHARE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

vladimir R. 
Clasificación:
5.0

Very professional staff. Better signage on front door, which in usable, would be my suggestion for improvement.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia D. 
Clasificación:
5.0

Everything was easy convenient and clean

CHELSEAROSE S. 
Clasificación:
1.0

Very poor management and no way to contact when something went wrong . U haul customer service though was very great and I will continue to use them. Just not that location.

Corey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

eduardo k.  |  First Impressions 
Clasificación:
5.0

The Lady there was very nice and professional. (Shantae) I know I missed pronounced it I think but wether I did or not… You are highly appreciated! Keep up the good work! & Take Care ðŸ'¯.

Victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell S. 
Clasificación:
5.0

Very helpful the process wet smooth

Carl N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pedro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan K. 
Clasificación:
1.0

Keep that elevator open longer and get better staff lazy disrespectful and new employees r not train on computer's and I had to walk 7 flights down cause elevator shut down at 3:54 I pm Im disabled and the storage space looked like they haven't been updated in a very long time got there this morning early and they told me I didn't have a reservation and I did they gave my truck away I believe cause customer said my truck was there on the lot I called about 1030 and that wat I was told

TELESAA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry T.  |  Overall Experience 
Clasificación:
5.0

In the van, strap the dolly so it won't be loose in the back.

Heather J. 
Clasificación:
5.0

I arrived ahead of schedule because of a change in plans. The type of vehicle I had reserved was not yet available. General manager Don Saville suggested I rent a van that was available immediately. I did so, and it worked great. My thanks to Don.

Jon B. 
Clasificación:
5.0

Great people. Professional and courteous. Wonderful experience.

Edward W. 
Clasificación:
5.0

This location, 740 Erie Blvd E, Syracuse, NY 13210 never shows up on a search for Uhaul locations near downtown Syracuse. This is the closest location to downtown Syracuse and a good facility. Please fix your web site!!

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muntaz A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARGARETK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDA JR B. 
Clasificación:
5.0

The best! THANK YOU, Don, for giving superb service, help and courtesy.

Barbara O. 
Clasificación:
5.0

Easy check in and return process. Needs more parking though.

Thomas S. 
Clasificación:
3.0

Make the customer service are visible. It's in the back of the room barricaded behind racks of packing supplies. Very unwelcoming. The associate was helpful but she kept calling me “honey.”” I am not her honey. Thanks.

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Excellent service

Deane R. 
Clasificación:
5.0

Very friendly staff

JERRYRICHARD G. 
Clasificación:
2.0

It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.

Wendy W.  |  First Impressions 
Clasificación:
1.0

Grossly understaffed and many staff members were not trained properly so they gave the wrong information. Broken elevator, unit was on the 6 th floor, the reservation was done wrong initially when I called in. I will never use your company again. Will let everyone I know about the experience. My daughter's things are stored every year at University but I will pay movers before I ever use your company again.

Isabella W. 
Clasificación:
5.0

Excellent service! Easy to rent and return, timely, friendly.

Dorothy H. 
Clasificación:
5.0

Great experience

Tiara L. 
Clasificación:
2.0

They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn't get anything when it's my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.

ASIA SANDY N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakiya H. 
Clasificación:
1.0

The attendant was very rude and obnoxious; he verbally attacked me without any provocation, it was busy and we were waiting in line when all of a sudden the attendant lashed out verbally. It was very unpleasant and I felt uncomfortable and insecure.

Sergey K. 
Clasificación:
4.0

Staff is very helpful for each customer.

IKENYA MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristina N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Judith P.  |  First Impressions 
Clasificación:
3.0

I refueled the truck and have the receipt why was I charged for fuel

David S. 
Clasificación:
3.0

It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.

Audrey L.  |  First Impressions 
Clasificación:
5.0

Great experience. Staff was courteous even with how busy they were.

Timothy H. 
Clasificación:
4.0

The manager was very nice,helpful and even recommended options for dinner. Would recommend this location to anyone.

MYCHELLE T. 
Clasificación:
5.0

Very friendly and quick service.

Cassandra P. 
Clasificación:
5.0

It was great, hassle free.

Joseph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TImothy K. 
Clasificación:
5.0

wonderful service best location in town for sure hands down!!!

emily C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleopatra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The intake person was extremely professional, I recall his name being Don. He was clear on all pertinent information and helpful as well as we struggled with the photo of license. I would definitely revisit this location if the need should arise again

Stanley N. 
Clasificación:
5.0

The service was great, friendly and helpful. The location was well set up with one-way drive-throughs off the main street and exit onto a secondary street convenient to the main highway. We will definitely use this location again.

Gary S. 
Clasificación:
5.0

Tammy is super nice and very helpful

tonya k.  |  Overall Experience 
Clasificación:
3.0

The return app, just like the sign-in app, froze upon returning the truck- I had to call the 800 help line to document the return of the truck- The app didn't allow me to upload all the required info, both ways- The 24/7 feature doesn't work; I needed the office to be open or to call the 800 help line; extremely frustrating-

ERICPETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vontella L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyran K. 
Clasificación:
5.0

The inside of the vehicle was not very clean. Windshield was awful and the fan was not working The lady that checked us in was great.

Michel S. 
Clasificación:
5.0

Owner set me up and was very helpful and pleasant

PAULASUE T. 
Clasificación:
5.0

Very nice van. Nice ride

CARLS II N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marcus K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLETOYA PRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael G.  |  Overall Experience 
Clasificación:
4.0

Thanx!

willie j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen m.  |  Overall Experience 
Clasificación:
3.0

The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored

Tamika R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla T.  |  Overall Experience 
Clasificación:
2.0

Staff not helpful and rude at times

Sarah K.  |  Overall Experience 
Clasificación:
4.0

Sketchy location and building but they were accommodating

justin f.  |  Overall Experience 
Clasificación:
4.0

the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!

ERNEST E M.  |  Overall Experience 
Clasificación:
5.0

Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me

geraldine o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.

Robert B.  |  First Impressions 
Clasificación:
5.0

MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF MADE THE TRANSITION EASY AND LESS TRAUMATIC. THANK YOU...Paulette Tisdell

PAULETTE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belle N.  |  First Impressions 
Clasificación:
5.0

Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)

wendy v.  |  First Impressions 
Clasificación:
2.0

Been unhappy since day one I explained I'd be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I'm glad I'm done with this company will tell everyone I know not to do business here

Jamille D.  |  Overall Experience 
Clasificación:
1.0

the guy was rude and did not know what he was doing

arianna m.  |  First Impressions 
Clasificación:
5.0

I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

james b.  |  First Impressions 
Clasificación:
4.0

G

Ikenya C.  |  Overall Experience 
Clasificación:
5.0

No comment

Adriene C.  |  Overall Experience 
Clasificación:
2.0

I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

BELINDA R.  |  Overall Experience 
Clasificación:
2.0

Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Mark G.  |  Overall Experience 
Clasificación:
5.0

Great service!

Dejah J.  |  Overall Experience 
Clasificación:
5.0

This facility met all our needs. Convenient location.

Matthew g.  |  Overall Experience 
Clasificación:
4.0

I really enjoyed my experience

SANDRA T.  |  First Impressions 
Clasificación:
5.0

Staff was so nice and very knowledgable.

Ingrid C.  |  First Impressions 
Clasificación:
3.0

The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

alyce s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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