Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

1783 comentarios

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Jennifer Holder has been rude and disagreeable on two separate rentals. Other staff at this location have been excellent. Most recently arrived to pick up rental truck and nobody was at the front counter and my equipment wasn't ready. I was on the phone with UHaul, and you were advising me to try another location (!), when after about ten long minutes she appeared, and began dishing her customary sour attitude at ME! A customer standing there waiting for her to staff her post. Incredible. On the previous rental the office was relatively busy with three customers. But she greeted me and said she'd be with me. Then a contractor walked in and she cut him in line and dealt with his situation first - and LEFT THE OFFICEwith him to see about an elevator repair on the lot, leaving me at the counter, (exhausted after a move), without a word. Returning a few minutes later, she offered no apology, just nasty defensiveness. I told her directly this was wrong as we inspected the truck. Again, she had nothing but defensive negative attitude in response. In future I'll avoid using this midtown location. The staff at San Jacinto st. are all excellent, i will use that location if i ever have to use UHaul again.

Christopher M. 
Clasificación:
5.0

Great service and they had the vehicle I needed on the spot!! Highly recommended!!

ZAMANSKY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Panayiotis K. 
Clasificación:
4.0

El cliente no dejó un comentario.

darren b.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.

JEFFREY J.  |  First Impressions 
Clasificación:
5.0

super helpful staff, i highly recomend it!

andres f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

Awesome staff and facility

Julian M.  |  First Impressions 
Clasificación:
4.0

the after hours drop-off directions are not clear. took me a while to realize that the drop off box looked different than the one shown on the website and i wasn't give any combinations for the locks so i had to leave it in one of the boxes unlocked

YUNQING J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Epi C. 
Clasificación:
5.0

Online return wasn't working and it took forever to get the app and return my truck.

Joshua M. 
Clasificación:
5.0

Jennifer was absolutely amazing and helpful that day! I had to change my reservation time a couple of times because the movers were running behind. She was patient and took care of all my concerns.

OLIVIA D. 
Clasificación:
4.0

The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.

Kendall B.  |  First Impressions 
Clasificación:
5.0

Jennifer was amazing!! She was extremely helpful and personable. Moving is very stressful and the experience at U-Haul helped remove that stress. Thank you Jennifer for your help and for laughing with us while we ordered a boxcar but really meant box truck.

KATELYN P. 
Clasificación:
3.0

The “contact less” is absurd. It made me waste 13 minutes and it ended with a real person handing me key. Note that the same person that handed me the key couldn't “help” me before when I walked in to see what it was taking so long…

Ana B. 
Clasificación:
3.0

The location itself is very good. However, the billing and payment process is very poor. I rented a truck on May 1st and I am still having my credit card charged for various toll charges. I have tried to contact Uhaul and the reason I am writing this is because I have been on hold for 48 minutes as I write this. I have confirmation that my bill was paid in full, but 2 months later, I am still getting charges and there is no explanation. And, I think I might be on hold for 2 months as well!!

MICHAEL F. 
Clasificación:
5.0

I can't think of anything to improve. The man who helped me was very nice. I was waiting for a Lyft driver to arrive. The U-Haul employee offered to let sit down while I was waiting and offered me a bottle of water. The truck was brand new. Best U-Haul experience I've ever had.

CHARLES M. 
Clasificación:
5.0

Great staff on duty! Very helpful and friendly.

Isaac H. 
Clasificación:
5.0

Everyone was very helpful and polite!

BRUCE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGELIO P E.  |  Overall Experience 
Clasificación:
5.0

Hands down best experience I've had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.

KEVIN M.  |  Overall Experience 
Clasificación:
4.0

You really need to decide if it's good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.

KEITH L.  |  Overall Experience 
Clasificación:
5.0

Artie was fantastic and made the process super easy.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana C. 
Clasificación:
1.0

1 hour+ and 3 customer service reps. Later and we still couldn't access our storage facility building. Access code got us in the gate but wouldn't open the building doors. Received "access denied" a dozen times. No other "check-in" station was available, which was noted on the keypad. Service reps. Said customer service wasn't busy and could help us right away. Didn't happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Elizabeth G.  |  Online Move In 
Clasificación:
4.0

Agent when I dropped off vehicle was efficient, helpful and kind. Gracias

Matthew B. 
Clasificación:
3.0

N/C

quanethia r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jilmar C. 
Clasificación:
3.0

El cliente no dejó un comentario.

QUANETHIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena W. 
Clasificación:
5.0

¡Gracias!

MIGUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
4.0

MOST IMPORTANTLY…The representative on-site, Artie, was top notch. I called with several questions prior to scheduling a pick up and he was a delight to work with. Please let him know how much we appreciate his service! The remote pickup online system is cluncky. It needs an overhaul.

Cain B. 
Clasificación:
5.0

The storage is not air conditioned

AHMEDESSAM IBRAH F. 
Clasificación:
5.0

The employee who helped me return my rental was extremely helpful. He was a life saver and helped me change my return time and check in my vehicle.

Michael V. 
Clasificación:
4.0

It's difficult to lease a space for a company. There should be a more simple process for that purpose. I'm waiting for a callback to assist us further on that request.

Brooks B.  |  First Impressions 
Clasificación:
5.0

Pleasant experience, everyone was great to deal with it.

MARIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMAR V. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
1.0

First off, I would like to state that 3 of the 4 staff members were absolutely amazing! Both gentlemen who got me checked in and checked out, as well as the gentleman who guided me through the gated area to get my truck had smiles on their faces and were extremely professional and courteous. The gal, I believe her name was Jennifer, I found to be extremely unprofessional and blatantly rude. To preface the entirety of my reservation and rental, I had reserved (via the U-Haul app) a pickup truck for the period of 24 hours. The pickup date/time was May 31 @ 8:30a with a drop-off date/time for June 1 @ 8:30a. Unforseen circumstances prevented accuracy of my scheduled return time, which I own completely on my part, but instead having returned the truck later in the day right around 1p. Now, instead of Miss Jennifer calling to inquire if everything was okay with the rental or to see when the truck would get returned, she had decided to go a much different route with it. I was in the middle of a conference call when she apparently attempted to contact my cell phone; therefore, I did not catch her call at that time. Immediately following that attempt, she then contacted the alternate contact listed on my reservation and informed him that she would have no other choice but to report the truck stolen at that point. Now, mind you, the truck is only right at barely 4 hours past the originally scheduled return time. Again, I own the fact I was late in returning the truck, but that gives absolutely no justified training for her to not only act in this manner and speak so poorly to customers, but to also flood this asinine behavior onto other individuals listed as an alternate contact yet have absolutely no ties to the rental vehicle itself. I will send this by stating that when I did make contact with Jennifer, simply to let her know I wanted to apologize for the lateness in returning the truck and that I would be returning it within the coming hour, she went off on me over the phone. I informed her that it was absolutely ridiculous to threaten a customer and his boyfriend with HPD involvement and take it to such a drastic extreme. I would say that she heard what I was attempting to say, but there is no way that to be possible when she felt the overwhelming need to aggressively talk over me the entire time on the phone with her. I will NOT be going to this location EVER again due to her completely unnecessary behavior, and quite honestly, I will think long and hard about whether to go to any U-Haul location in the future.

Mason P. 
Clasificación:
5.0

This UHAUL facility is great! I walked in on Memorial Day and asked if they had a truck for a day rental...Artie and the other nice gentleman had my truck pulled up and ready to go in less than 10 minutes! The truck was well maintained and the price was extremely reasonable. Turning the truck back in was a breeze. I will definitely rent a truck from this UHAUL facility in the future and highly recommend! Thank you, Artie and the nice person who pulled the truck around for me. :) Great job; you were very helpful!

KRIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
3.0

Vehicle doors not functional

Brandon W. 
Clasificación:
5.0

Everyone here was great! Awesome experience!

Vickie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVARIS J.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly, and helpful.

Christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESPERANZA A. 
Clasificación:
5.0

Staff was really helpful and personable. Keep up the good work.

Richard E. 
Clasificación:
5.0

The location was fine, but my UHaul rental experience was poor due to the ill-designed booking and return software. I used online booking to chose my desired rental location and I submitted my order, only to discover at the time of rental pickup that my pickup location was altered to another one 20 minutes away. I was not notified that my pickup location would be somewhere other than the location I had chosen. When I discovered the change and called the distance location an employee reasoned that the change occurred because the vehicle I requested was unavailable at my preferred location. But it was available: I know because I cancelled my online order, drove to my preferred location, and signed a rental contract manually. My return experience was also poor. My return time was set for after business hours, and I was given instructions to check out online via my phone. However, the UHaul application requires tracing my phone location, but my phone wouldn't allow it. I followed UHaul's instructions for changing my browser location permissions (in Safari), but it didn't solve my problem. I called 1-800-Go-Uhaul and waited for 30 minutes without reaching an agent before I circumvented the technical bug by downloading another Browser. In all I spent an extra 1.5 hours today resolving problems from poor technology.

KENDALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W. 
Clasificación:
5.0

The manager Jennifer Holder is always very helpful. we call and need a van or truck on short notice and she always takes care of us

XAVIER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO P. 
Clasificación:
5.0

I was pleased.

G. Asa J.  |  Overall Experience 
Clasificación:
5.0

I haven't received deposit back yet and it's been 7 business days.

Audrey D. 
Clasificación:
5.0

Manager was amazing! Helpful knowledgeable friendly and made the entire process so easy and fun!

Laura W. 
Clasificación:
2.0

Didnt have the add on equipment I reserved nor did they notify me ahead of time. Did not have available parking and was not specified beforehand.

Derrick B. 
Clasificación:
5.0

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

ROGER B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Check in and return couldn't have been any better. Both employees where friendly and efficient. Gracias.

ELWOOD G. 
Clasificación:
1.0

Rude employees, truck had broken nobs in consols

Miles W. 
Clasificación:
5.0

Jennifer and her team were courteous and professional throughout the process. The equipment was ready right on time and was in great shape. I would highly recommend

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA D. 
Clasificación:
3.0

The online check in was inefficient and clumsy. And the check out was also ineffecient, with only one worker on the job with several customers needing attention.

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMRA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra P.  |  First Impressions 
Clasificación:
3.0

The manager, Jennifer, was not wearing a face mask. I will not return while COVID is an issue.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio T. 
Clasificación:
5.0

Everyone was very polite and helpful, it was a pleasure working with everyone. Thanks so much!

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

This was my first time renting and driving a Uhaul truck. Jennifer was really great and patient with helping me and getting me familiar with the process. She really helped me out a lot. I really appreciate her.

RENEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinayak M. 
Clasificación:
5.0

Jennifer was very helpful! She tended to my needs and went the extra mile to ensure I had a great experience. She also is extremely personable. Happy to have a storage unit at this location.

Alscott W. 
Clasificación:
5.0

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Chanelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE A.  |  First Impressions 
Clasificación:
5.0

The lady that manages the property is a real credit to your organization.

STEVE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMRA L.  |  Overall Experience 
Clasificación:
5.0

Nope everything was great

Abraham P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...

RICHARD A.  |  Overall Experience 
Clasificación:
5.0

Jennifer and her employees are a well oiled machine. Moving is so stressful. But it was tolerable because of the kindness . I would never forget about this place. When I need a moving truck or storage.

RICHARD A. 
Clasificación:
5.0

It was a fantastic experience start to finish! The lady I worked with, Hannah, was professional, helpful, knowledgeable, and could not have been kinder. She is a true asset to your business. Thank you so much!

MELISSA SUSAN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRANDON K. 
Clasificación:
3.0

Make sure you check the gas gage. Mine was wrong, I was told about 3/8 of a tank when I checked it was a little less than 1/4. I did submit photos from the app. I drove 24 miles total. Filled up with 2 Gals of fuel. When I turned in the truck the gage read a little above 1/4 tank. and took a photo. Talked to the attendant before he looked at the truck and I turned in the truck, he told me they added a $16.00 fuel charge, and would take it off. I asked why did you add a fuel charge before you even looked at the gage? It was like I asked him why is there air? I wonder how many people do not ask the questions and get charged for a fuel charge without deserving one. U-Haul has always had a shady Rep. I only rented there because of conveyance.

edward M. 
Clasificación:
5.0

Just keep up the good work

LATOYA C. 
Clasificación:
5.0

Excellent customer service!

Ronald B. 
Clasificación:
4.0

Artie was very nice and helpful (as was Jennifer upon my return), but very frustrating for ALL that U-Haul's computer system was acting up -- creating significant delay for everyone. Also, would really be helpful if there was a parking option for customers like me who are renting for only a few hours.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
5.0

Very clean vehicle. Easy pick up and return. Friendly staff.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine y.  |  Overall Experience 
Clasificación:
5.0

Hannah Argue was the best..very prompt..Thank you for the wonderful service. Miss Johnson...

stephanie J. 
Clasificación:
5.0

Everything was perfect.

Douglas W. 
Clasificación:
5.0

The service was absolutely perfect, nothing needs to be changed! :)

DANIEL RYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DURRIYYAH G.  |  Overall Experience 
Clasificación:
1.0

Have my reservation with ALL the equipment I reserved. I couldn't pick the truck in the location I wanted so y'all made me go across town to pick a truck 2 hours later 😡. I will NEVER use U-Haul EVER again and will recommend nobody to use U-Haul again. Thanks for the poor service I really hope y'all fix y'all's business issues.

MOISES B. 
Clasificación:
5.0

Friendly staff and clean facilities! I will highly recommend this location to all my friends and family.

THADDEUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dave H.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly & helpful

THADDEUS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

COLLEEN O. 
Clasificación:
5.0

Got all my moving needs taken care of at this location and would do it all again. Jennifer and her team are awesome, and super friendly!

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro L. 
Clasificación:
5.0

Jennifer and the other girls who work there are really great, friendly and very helpful.

Elizabeth B. 
Clasificación:
5.0

The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

greg z.  |  Overall Experience 
Clasificación:
5.0

The lady at the desk was super nice end helpful

JOE R. 
Clasificación:
5.0

Quick service

WILBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia F.  |  Online Move In 
Clasificación:
5.0

Everyone I interacted with were super friendly and helpful! I believe their names were Hannah and Jennifer. This was my first time renting a U-Haul and it went very smoothly. 10/10 experience.

WILLET F. 
Clasificación:
5.0

Great service friendly super cool... 2 thumbs up!!!

ERIK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY CRAWFORD D. 
Clasificación:
5.0

The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.

julie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREA B. 
Clasificación:
5.0

It would be nice, if possible, to have free or discounted parking for customers who can't be dropped off at this location.

SANDFORD F. 
Clasificación:
5.0

Not much. Jennifer's great attitude and customer service keeps people coming back. This is the second chance I had the pleasure to get the great customer service she provides. Thank you Jennifer!

SANDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULO D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Antara H. 
Clasificación:
5.0

Upon returning my vehicle I was told by the gentleman working that day to just give him the keys. I was not able to shift the charges from my credit card to my business banking account thus leaving me to explain the purchase on my taxes. The ladies in the office are always amazing and friendly but the gentleman is always busy or angry and seems to have a different process for doing things.

Shawn K. 
Clasificación:
5.0

Where to park rental upon return if lot is full.

BENNIE ALBERT JR H. 
Clasificación:
5.0

Both attendants were very helpful and knowledgeable

KIRK J. 
Clasificación:
5.0

The customer service was excellent, it was definitely worth the drive. Jennifer was so kind and made things very easy. Way to go team! I would definitely recommend this location. Very professional atmosphere.

DEMETRICE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

majid L. 
Clasificación:
5.0

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

MARGARET R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
4.0

Gate remotes are not included in the rental; you charge extra.

Louis V.  |  First Impressions 
Clasificación:
5.0

This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!

catherine y.  |  First Impressions 
Clasificación:
5.0

I appreciate the staff at this location. During these times with unforeseen circumstances they were very helpful while my belongings were in there facility.

Brittany J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarcio C.  |  Overall Experience 
Clasificación:
5.0

Great service, very convenient and way cheaper than their competitors. 3 years flew by, thanks Uhaul.

lenna r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain Jackson

Tristain J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benita R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaquelin P.  |  Overall Experience 
Clasificación:
5.0

I particularly like to comment one youngish lady ( I am sorry I don't remember her name - she was relatively new ) who always, always, always had the most personable way of engaging me and other customers who were there during the times I paid my rent. She deserves special recognition for her dedication to her job. She was on staff when I checked out around 1:00pm on Wednesday the 23rd if that helps. Thanks again for being there over these years....

marcie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY S.  |  First Impressions 
Clasificación:
5.0

I was given chance to get my belongings back. So I will definitely recommend this storage facility to other people.

georgeann a.  |  Overall Experience 
Clasificación:
5.0

Good service safe place to store your belongings

Charis P.  |  Overall Experience 
Clasificación:
3.0

The check out process was confusing and staff was a bit rude and seemed annoyed at my questions. Also, my unit wasn't lit at all, and the hallway lighting did not work either so moving in/out was a bit tricky.

Clarissa A.  |  Overall Experience 
Clasificación:
2.0

Too high the cost aren’t even comparable to other storage places in the area i won’t ever use you guys again

Derrick D.  |  Overall Experience 
Clasificación:
5.0

Thank you for securing my belongings at your safe facility. You provided me with piece of mind knowing my items we secure .

xaviera t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maya W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
5.0

From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Carlos C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Augustine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross H.  |  Overall Experience 
Clasificación:
5.0

Amanda was fast, helpful, knowledgeable about the products you offered. She explained everything in a brief 1 1/2 minutes.... very professional...which I love! She is everything that I think service should embody!!!

CLINTON S.  |  First Impressions 
Clasificación:
5.0

Great service @ this location. Ask for Amanda, she was awesome!!

Olumide O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatoria W.  |  First Impressions 
Clasificación:
5.0

Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.

Richard l.  |  First Impressions 
Clasificación:
5.0

Amanda was excellent! Super helpful and friendly. She deserves a raise! Workers like her don't come around often!!

kendall b.  |  First Impressions 
Clasificación:
4.0

Staff has been very helpful

Mary S.  |  First Impressions 
Clasificación:
5.0

very friendly and professional

Margaret A.  |  Overall Experience 
Clasificación:
5.0

Great team in staff, I had a great experience with every employee at this location.

Randall M.  |  Overall Experience 
Clasificación:
5.0

Great service and convenient location. Amanda was great and very kind in all services!

Hong Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANG G.  |  Overall Experience 
Clasificación:
5.0

Employee were always helpful. Artie is exceptionally nice.

William P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany J.  |  First Impressions 
Clasificación:
3.0

There is a fee To have Access 24hrs

Benito P.  |  Overall Experience 
Clasificación:
5.0

Bel Nita was such a model employee. Insightful, great advice. Friendly and patient. Just what a customer needed during this time

Gerard M.  |  First Impressions 
Clasificación:
5.0

The place was perfect. The Place was clean and nice and seemed well-organized. Most importantly though, the folks there were very thorough, helpful and friendly! It makes all the difference in the world to have folks that care and you can tell they do! Thanks so very much.

erik g.  |  Overall Experience 
Clasificación:
5.0

Great service and hospitality.

Curtis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito P.  |  Overall Experience 
Clasificación:
3.0

First, when we were moving in the maintenance guy broke the sliding door (yes, he told us it was his fault) . When moving out, we hired movers at $109/hour to move our stuff out of the storage unit. In the middle of the move the maintenance guy tested the fire alarms and took down the elevators. We had movers sitting with no elevator service. The office only shrugged and stated "we've called the elevator service". The movers had to finally use the stairs which was more time consuming. When we finished up and left, the elevator service still had not arrived. The maintenance guy knew we were unloading our unit, why would he proceed to take down the elevators? We ended up paying an additional $164 due to that error! My experience with U Haul has always been excellent until this. Not okay!

Cherene A.  |  Overall Experience 
Clasificación:
5.0

My time at this location went very smooth.

Hellen K.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, from GM to Associates.

Pierre J.  |  First Impressions 
Clasificación:
5.0

You have the most amazing staff Renee is just awesome I love the customer service I received if i ever need storage Uhaul my choice and your location gets my HTown (Houston) referral

Danielle R.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Ryan M.  |  First Impressions 
Clasificación:
5.0

Pleasant and Professional Staff, Friendly and Kind , exceptional customer service! Satisfied Customer!!

Kevin C.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service from the office staff and property manager! They were flexible with my needs and helped me so so much! Highly recommended!

Ashley D.  |  First Impressions 
Clasificación:
5.0

Very friendly staff, very helpful,

Benito P.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly , very pleased with the service

Benito P.  |  First Impressions 
Clasificación:
4.0

Staff did a good job.

RENA H.  |  Overall Experience 
Clasificación:
5.0

Great team at this location! Overall good experience. Very professional staff.

ZEE W.  |  First Impressions 
Clasificación:
5.0

Very friendly and professional staff

Benito P.  |  First Impressions 
Clasificación:
5.0

Clean and helpful friendly staff

Kimaletha B.  |  Overall Experience 
Clasificación:
5.0

Artie McGowan has excellent customer service I would recommend this place any time.

Danielle G.  |  First Impressions 
Clasificación:
5.0

Staff was consistently friendly and willing to help. Lots of smiles. My first experience with storage in general. The nightmare scenarios told by others did not happen. managed well

david m.  |  Overall Experience 
Clasificación:
5.0

All the staff were very professional.

GLENN R.  |  Overall Experience 
Clasificación:
5.0

Very Patient with me. I was a mess. Very caring and professional Men and Women. Thanks a Million RB.

reneald b.  |  Overall Experience 
Clasificación:
5.0

Customer service at this location is top notch! The staff was very accommodating, friendly and helpful. I had just has a traumatic life changing event and had to make transitions quickly. Thank you !!

ULRIKA B.  |  Overall Experience 
Clasificación:
5.0

The staff person that assisted me was very kind, helpful and courteous and I appreciate that and I would definitely recommend this storage facility to others.

Ruben F.  |  First Impressions 
Clasificación:
5.0

Great place and the staff are amazing. Very kind and helpful. The best part of my experience was the employees. Very professional.

Oscar R.  |  First Impressions 
Clasificación:
5.0

I love the workers great service

Tiara B.  |  First Impressions 
Clasificación:
5.0

Best place to go! Clean & very helpful 💛

Cuenesha V.  |  Overall Experience 
Clasificación:
5.0

The associates there are friendly and funny. Such a pleasure talking with them. Ashley was so helpful and the assistant manager as well!!! Great team!

Jhamari S.  |  First Impressions 
Clasificación:
4.0

Great overall quality and service

james g.  |  Overall Experience 
Clasificación:
4.0

Some staff needs a little more training.

Pamela G.  |  Overall Experience 
Clasificación:
5.0

The local staff were extremely helpful. They accepted packages for us , always called to let us know they arrived and offered to place them in our unit for us. We will certainly go back .

Ken M.  |  Overall Experience 
Clasificación:
5.0

The staff was incredibly helpful and understanding. They worked with me and tried to accommodate based on my situation.

Yasmin N.  |  Overall Experience 
Clasificación:
5.0

Ashanti had showed excellent customer service

timothy c.  |  First Impressions 
Clasificación:
5.0

The young lad

joyce b.  |  First Impressions 
Clasificación:
5.0

.

Yasmin N.  |  First Impressions 
Clasificación:
1.0

Very bad . No help and closing account is bad experience.

pramod u.  |  Overall Experience 
Clasificación:
5.0

Great Help

reneald b.  |  First Impressions 
Clasificación:
3.0

Gracias.

Keyona K.  |  First Impressions 
Clasificación:
5.0

Thank you for your professionalism!

Austin W.  |  First Impressions 
Clasificación:
5.0

Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

robert d.  |  First Impressions 
Clasificación:
5.0

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I've used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Jeffrey C.  |  First Impressions 
Clasificación:
5.0

Was able to get my storage unit and lock as well as a pick up truck without a long wait. Access times and room options was explained

Don S.  |  First Impressions 
Clasificación:
5.0

Artie was great! Very courteous, professional and helpful. He is a good representative for your company. The building and locker was very clean. Good team!

Fred A.  |  First Impressions 
Clasificación:
5.0

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

Tanyel M. | Reservación
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