Customer Reviews for U-Haul Moving & Storage of Middletown

2,593 comentarios

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3)

(860) 632-0281

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAMEEL T. 
Clasificación:
5.0

Only issue was there was no lock but that was easily taken care of by.

John B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCISCO A. 
Clasificación:
4.0

The young man was polite and professional.

Teresa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameel T.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff!

Constance R.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent!

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENA M. 
Clasificación:
4.0

The lady at the counter on Friday, Jan.14 & 15th was not pleasant or very understanding about our predicament regarding unexpected delays and was only concerned about the truck being returned. Because of this, I won't recommend this location.

FRED S. 
Clasificación:
1.0

Lights inside the cabin didn't work. Mats on both the driver and passenger sides were in pieces and falling apart.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATESHA J. 
Clasificación:
4.0

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Peter Z.  |  Overall Experience 
Clasificación:
5.0

No complaint Everything was good. We were in and out in 15 min. Great service.

JOYCE R. 
Clasificación:
2.0

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Sherry C.  |  Overall Experience 
Clasificación:
5.0

when returning the van, the uhaul app fails to upload pictures. you need to use the website. wasted 30 minutes figuring that out.

DANIEL D. 
Clasificación:
5.0

Very helpful and courteous.

Marvin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

It should've be made clearer that gas is an additional charge. I assumed that's what MILEAGE fees were for.

LYNN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOLLY B. 
Clasificación:
5.0

Excellent customer service!

EUGENE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

Ninguno

Don P. 
Clasificación:
5.0

Great experience visiting this location.

TONYE B. 
Clasificación:
1.0

I drove approx 15 miles and was charged $10.00 for 2 gallons of gas! Was told gas gauge moved a hair! I can't believe this bullshit. Is this your national policy? I plan on relocating in a year and will not use U hall and won't recommenced it.

Raymond K. 
Clasificación:
5.0

Nothing. Everything was perfect. Jesse and Alexis are very good. Very helpful

CARLOS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilena P.  |  Overall Experience 
Clasificación:
3.0

I rented a pick up on your site it was .59 a mile but they charged me .79 a mile.please explain.

ROBERT S. 
Clasificación:
5.0

Service was great and prices were reasonable.

bill m.  |  First Impressions 
Clasificación:
5.0

Great help from staff! Very friendly

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE R. 
Clasificación:
5.0

Great experience, great employees. Great trucks and vans!

DESMOND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINODH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASONDRA D. 
Clasificación:
5.0

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Eugene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D S.  |  Overall Experience 
Clasificación:
4.0

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Martha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

It would be great for renters to be provided with written instructions on the use of the equipment(eg.. where to find gear shift!). Also make sure all tires have good tread.

JENNIFER C. 
Clasificación:
4.0

Friendly office person. Quick and helpful!

CONSTANCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY H. 
Clasificación:
4.0

The sales associate was friendly and as efficient as possible under the circumstances, but she was alone and short-staffed. Passenger side door of the van was extremely hard to open. Interior cargo space was muddy, as if soil or muddied items were transported before our rental of van.

Tracy H. 
Clasificación:
2.0

Truck doors do not close transmission looks like it's about to go. Road assistance did not pick up our call was waiting for over an hour to get assistance no one picked up

MELVIN R. 
Clasificación:
5.0

No improvements. The staff was super. I think Kevin and Allison (?). Kudos to them. Much appreciated.

Thomas T. 
Clasificación:
1.0

The van was overbooked and according to the local staff, who were polite as they could be, said this was caused because the national office will book times without consulting with the local office and expect the local office to catch the mistake. It's 2021! humans are landing on Mars and U-Haul still can't coordinate scheduling? We planned to move two large pieces of furniture at 1:30 pm. on a nice sunny day. We had to wait until almost 4 pm in the middle of a rainstorm with 40 mph winds. I could not change the date or time because I had arranged for people to help. A $2,000 couch got drenched and partially ruined due to U-Haul's "overbooking." I would like some kind of refund or compensation for your mistake. It is still drying out. This is not the way to run a "reputable" business. I will think twice, three times before renting from U-Haul again.

Leslie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKRESHIA P. 
Clasificación:
4.0

No complaints! Nice location!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally B. 
Clasificación:
2.0

I wish the truck received was newer. The truck received was not maintained well.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

Great experience, very efficient and helpful staff!!

BRIAN H. 
Clasificación:
4.0

Brackets on trailer were stuck at first may need service

JR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE S. 
Clasificación:
4.0

Have an ice scraper in van

MELVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda I.  |  Online Move In 
Clasificación:
2.0

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Sharrie H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TYLER L. 
Clasificación:
5.0

The woman was extremely efficient and I left within 2 minutes.

GANESAN R. 
Clasificación:
5.0

Your Manager was awesome. Clean store , EZ rental, gated overnight parking for personal vehicle with rental- Cool spot. Nice work uhaul ! They need their printer fixed for customer contracts. Email is ok but some folks need a print out.

CHRISTOPHER H. 
Clasificación:
5.0

Please have UHaul truck out front. I had to go to the very back of the storage units to get the truck and then drive it in the narrow spaces to get out. Other than that everything was great as usual!

JEREMY H. 
Clasificación:
5.0

Easy to rent on line Staff Helpful. H

CLAUDIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  First Impressions 
Clasificación:
3.0

How about giving me the truck I reserved in the spot I reserved it 3 weeks ago!!!

MICHAEL A. 
Clasificación:
3.0

It is a very tight location for driving out. Even when doing online pickup and drop off, you get stuck waiting in line.

Ryan H. 
Clasificación:
2.0

My location confirmed on receipt was Meriden.. (I set up for bro in law) ....All was confirmed and paid for for 7 days prior pick up....My bro in law got there and NO record of pick up ......Sent to Middletown who insisted WAS NOT PAID for or scheduled for pick up - 1 day only (vs 7 days prescheduled and pick up confirmed ..)....NITEMARE when moving elderly parents out of home...CONFIRMED SCHEDULING AND PAID RECENT should be enough ......DO UHAUL places talk to each other ........Horrible experience DROP off place of Durham was also advised NOT VALID......SO pick up , time, and drop off location and payment in full all NOT VALID ?????

MICHAEL M. 
Clasificación:
4.0

Great experience the truck was parked at the back of the lot. I would have expected it to be pulled up and ready. Everything else was handled very well.

TOM S. 
Clasificación:
5.0

Staff were helpful and courteous.

DAVID B. 
Clasificación:
5.0

Nothing, everything was perfect

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAINELYS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yazan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE G. 
Clasificación:
5.0

All great

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joy L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Staff was friendly, efficient and helpful, Truck was clean and comfortable. We liked that the area was fenced with video monitors so we felt out car was safe there until we returned.

NICHOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Excellent staff and service.

Vivian V. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

Nothing. I was surprised to see your moving supplies were very reasonably priced. Wish I knew that sooner.

JOSEPH R. 
Clasificación:
5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Siqun W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAKI E. 
Clasificación:
5.0

Good experience

DANIEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

G A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI R.  |  First Impressions 
Clasificación:
5.0

Nothing it was great

BRIANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford T. 
Clasificación:
4.0

Check all your trucks before you rent them out mine had a problem and roadside assistance couldn't repair it.

ALEX A. 
Clasificación:
5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YULIYA P. 
Clasificación:
5.0

I pulled into the second space on the left when you come in - right in front of the office. When I pulled out the curb/tire stopper pulled the front bumper and broke clips holding it on. It should be lowered. It's too high.

JOHN O. 
Clasificación:
5.0

I'm totally satisfied , service & price wonderful, thank you Alexis & her team did a great job!!

MATTHEW G. 
Clasificación:
3.0

You could not charge me $7.50 for gas when I only drove it 14 miles total, and put a gallon of gas into it. That's how you could improve.

STEPHEN M. 
Clasificación:
4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn't know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEGAN S. 
Clasificación:
5.0

Very convenient and efficient

Gregory K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS K. 
Clasificación:
5.0

It would have been nice if we didn,t have to drive as far to get the truck.

DALE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zhihua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA L. 
Clasificación:
5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

Great service at the Middletown location! Helpful, friendly and efficient, I would definitely recommend!

KATHLEEN M. 
Clasificación:
5.0

I booked a last minute request for a pickup truck (same day) and the process from start to finish was flawless. It was also move in weekend at a local University so the customer service workers were super busy. However, they handled my pickup/drop off and all my questions so well and so politely. A+ experience!!

Melissa P. 
Clasificación:
3.0

Staff needs to provide more service than just handing you keys and telling you to take a long walk to the back of the facility to find your vehicle! Had to go back and find out how to identify my vehicle.

BENJAMIN S. 
Clasificación:
5.0

Very nice

LENA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D.  |  First Impressions 
Clasificación:
5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri D.  |  First Impressions 
Clasificación:
4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Z.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasharian R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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