Comentarios de los clientes para U-Haul Moving & Storage of Mid City

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Mid City

Clasificación general:

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Jimmy D.
Clasificación:

That Christian is hands down a great help. ASSET!

linda t. | Overall Experience |
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This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you

LUCY G.
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Mirror came unglued, check engine light went on and some roaches were on walls in the back where you load your stuff.

THERESA M.
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These guys are great !! The process was very easy and the drop off was quick and efficient. Thank You !!

rosalinda O.
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El cliente no dejó un comentario.

VICTOR A.
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I recieved trailer with tire which was deflated. Sad to say, tire had just beenserviced by previous rental.Tire was marked as was deflated. I didnt realize until I arrived at residence. Tire was marked on side by previous serivice dept.

Nancy G.
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Great job as always. Love this location and the employees. Service is always fast and equipment is always in great shape. Thanks very much, we'll be back!

MARIA M.
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El cliente no dejó un comentario.

VICTOR A.
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the right side trailer hindge was not functional when I recived the trailer.

WILLIAM D.
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El cliente no dejó un comentario.

DEMETRIO Z.
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El cliente no dejó un comentario.

JEFFERY D.
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Customer service guys at this location was very rude to me

Hector S.
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Good service

Sunny S.
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The location was well maintained. The only issue we had was that the original truck was siphoned out of fuel. The agent at the counter was able to get us in another truck and on our way.

susie G.
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There was not much of communication to know exactly how this worked but ended up ok.

RICKY L.
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Hi, To the employees that make a differance in making The rentals happen efficiently. My best decision recommends get accout set up with all info needed for variety of rental needs .It makes the process like walking up to ATM. Snap shot ID .,1or 2 signatures And swipe from charges good to go .on your way out the door to the rental You reserved. To That and all at U-Haul THANKS FOR ALL U-HAUL...

Jeff B.
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El cliente no dejó un comentario.

Victor A.
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I arrived at 745 am. Both employess acknowledge I arrived at front door with a hand signal. I waited at front door till 750 while both continued to clean the returning trucks with no cutomers in sight. A second cust arrived with 8 seperate propane tanks. The cutomer who arrived afther me at 750 was helped first. I approched the employee while he assisited the propane cust. He ignored me and continued yunproffessional experience. My truck was coonected without the uhaiul safetylight inspection. I've rented 3 trailers from these empoyess within the last 3 months. I had to take this horrible experience because I needed to pick up my new kicthen cabinets while the apt was set up at 900am.. THis location unprofessional and should take a safety training about how to check the lights , since the keys where not in the ignition. When trailer was returned the emplyee was excellent, proffessional, curtous and I was out in less than 10 minutes

Laura H.
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Did not have the vehicle reserved at the location. This made me late for my appointment. Also employee working at desk inside was not masked.

Layan K.
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El cliente no dejó un comentario.

LANIECE B.
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The customer service was awful. The wait time was 45 minutes with only 2 people working with a long line. They had a customer complaining about feces and urine in the truck the trucks are not wiped down not a good look during covid. Trucks are all banged up. Then I had to wait 20 for them to open up my storage cause 1 out of the 2 employed took his break while they had a long line.

SENNA H.
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El cliente no dejó un comentario.

Charles P.
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El cliente no dejó un comentario.

Andrew B.
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El cliente no dejó un comentario.

ANGELIQUE V.
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Very nice staff

R Reynaldo R.
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El cliente no dejó un comentario.

linda t. | First Impressions |
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Excellent customer service

RAYMOND S.
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El cliente no dejó un comentario.

Lisa G.
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El cliente no dejó un comentario.

Derrick S.
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Amazing customer service and was very easy to find

Ernest R.
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El cliente no dejó un comentario.

KIMBERLY E.
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El cliente no dejó un comentario.

KALIE L.
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El cliente no dejó un comentario.

ADELAIDA D.
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El cliente no dejó un comentario.

Victoria C.
Clasificación:

The first truck they checked me into would not start and so they put me in another one when i got in it regestered on empty so i had to chance taking it to a gas station to get gas i put 40 in. Upon returning the truck one of the guys checking the truck back in was saying that there was an issue with the gas line or something that wasnt regersting the amount of gas proplerly so chances are i didnt even need to put gas in. The other thing that bothered me is i had to pull the truck out of it parking stall myself they didnt bring it up for me

Gurinder D.
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The trailer I rented had a taillight that was out. Got pulled over by law enforcement but luckily was let off with a warning due to the trailer being a rental. I was assured before leaving that all the lights were working by the staff at this facility.

Brennan W.
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El cliente no dejó un comentario.

DANIEL M.
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The employees were very friendly and knowledgeable, patient too. With the safety precautions in place for Covid, we had to do some things on our phones and took a second understanding it all, but the man was very nice about it and our fumbling ways lol.

Victor S.
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El cliente no dejó un comentario.

Eda H.
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Horrible service especially when you are a senior . And not to tech. Savy. Didn't even load dolly onto truck for me!!!

ROBERT M.
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El cliente no dejó un comentario.

Maria V.
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El cliente no dejó un comentario.

Suzette D.
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You can clean the trucks out before people rent them. Not just give them to the next person. The truck we had smells so bad. The cup holders were filthy. I had to clean it when I go home just for peace of mind and spray it with Lysol. As much as I had to pay. It could have been better. 🤢

Donnetta P.
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Great Service

KAREN S.
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El cliente no dejó un comentario.

Banisha B.
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Thanks for taking time to engage with customers it makes us feel like family:)

GERARDO V.
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Nothing. The moment I got there i was helped with my reservation. Everything went smooth as butter

STEPHEN F.
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El cliente no dejó un comentario.

Ebone M.
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I was double charged over charged on my card my total was 124.00 and you guys charged me 199.00. You were only suppose to bill me for the extra day 29.99

Erik C.
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I think better response time on phone calls would be an improvement.

Natalie G.
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Maintain professional staff. Explain how to upload documents before arriving. It makes things go much faster.

JASON T.
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The newer staff just needs a little more time or training. There was definitely 1 Allstars employee carrying the whole team at a busy moment.

inez J.
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El cliente no dejó un comentario.

JOHN G.
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El cliente no dejó un comentario.

MICHELLE M.
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El cliente no dejó un comentario.

William D.
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My experience was perfect. Thank you U-Haul!

DAVID C.
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El cliente no dejó un comentario.

Shalon M.
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Close

JEFFREY J.
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El cliente no dejó un comentario.

Eda H.
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El cliente no dejó un comentario.

Alfred G.
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UHaul Rep was cordial, respectful and helpful.

John B.
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The guy who worked with me was very unfriendly and acted like I was bothering him by coming in.

CHRIS R.
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El cliente no dejó un comentario.

Carole S.
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The main location is in a rough part of town, but service was great. The trailer was not particularly clean but that was not a big problem.

Lily C.
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The worker Sam he was super nice and very professional give him ten thumbs up

Maira C.
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El cliente no dejó un comentario.

Benjamin M.
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El cliente no dejó un comentario.

Ivy R.
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El cliente no dejó un comentario.

James B.
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El cliente no dejó un comentario.

STEFANI W.
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The truck leaked and many of my boxes were wet when I unloaded them. I probably will not be using Uhaul for my next move.

Elizabeth S.
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At least give partial refund if truck not used. I was charged 125 dollars for 2 days and only drove it to hotel where it stayed parked for those 2 days. Be careful people.

Kiaundra C.
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When I picked up there was only one associate working and lots of people in line. I literally waited over an hour to receive help with my reservation. However when I dropped off there were 2 people working and they actually had me in and out of there in less than 15 mins. Overall I was satisfied with the service.

ROBERT M.
Clasificación:

When I got in the vehicle the dash indicated a low tire. I informed the attendant and he filled the tire but do not inspect to see why it was low. Before leaving the lot I found a nail in the sidewall of left rear. This was a one-way to San Diego so it could have been a real problem.

Jason H.
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Reserved a 15 foot truck and got stuck with a 10 foot truck. I had to leave things in California because of the poor truck management of U-Haul

Denise B.
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Truck was very nasty, dirty and unsanitary, disgusting actually. Clerks were very professional and the store was very clean

Lily C.
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El cliente no dejó un comentario.

Jonathan C.
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El cliente no dejó un comentario.

Everett V.
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El cliente no dejó un comentario.

Julie B.
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There was one person at the desk who kept taking his mask on and off and there was a long line. I finally remembered there might me an electronic check in after waiting in line for 20 minutes

Robert A.
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Clean the Windows and cab

Scott B.
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El cliente no dejó un comentario.

Sounthone B.
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Make sure the vehicle that the customer reserved is available when the customer is picking it up.

Gregory C.
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El cliente no dejó un comentario.

Toby S.
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El cliente no dejó un comentario.

Leticia M.
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El cliente no dejó un comentario.

Alexis R.
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El cliente no dejó un comentario.

Michael C.
Clasificación:

If you are offering reservations you should guarantee them and not make your customers run around from location to location to get the reserved item. It's a haste to rent from you because your corporation doesn't know where your rentals are to take care of your customers

Ellen P.
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Only one quart gasoline

Joey E.
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El cliente no dejó un comentario.

JOSHUA R.
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Staff was great at this location. Was very pleased

Kevon R. | First Impressions |
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Everybody involve was friendly and helpful.

Kathy C.
Clasificación:

Keep customer service great as always.

Abdulalim A.
Clasificación:

Needs Better Costmer service and more employees.

Jennifer M.
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The trailer I reserved was much smaller than the dimensions listed on my reservation. Very disappointed.

Edward C.
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Nothing. They work hard and it shows

Kyle H.
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Excellent rental. Fast and easy.

Scott G.
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El cliente no dejó un comentario.

Mark J.
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El cliente no dejó un comentario.

YOLANDA P.
Clasificación:

The employees are great but the truck had some issues. It made a grinding noise when turning the steering wheel. It felt as though it was going to break off the column. Also when driving the truck was slow shifting gears, even when pushing gass peddle to the floor. I did NOT feel safe at all.

Orasio L.
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El cliente no dejó un comentario.

Richard Y.
Clasificación:

Clean the truck and windows

Wendy J.
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The employees were very friendly and knowledgeable. The only negative I experienced was when I returned my equipment. There was a long line of people waiting to be helped and there was only one person working. Otherwise, I had a good experience.

Rosie R.
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El cliente no dejó un comentario.

Meena S. | Overall Experience |
Clasificación:

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.

KEITH M. | Overall Experience |
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Thank you.

linda t. | First Impressions |
Clasificación:

Representative done a awesome job.thank you

Martha V. | Overall Experience |
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Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Alexine A. | First Impressions |
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The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

CYNTHIA C. | Overall Experience |
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I have one complaint, #1-- the storage units are not behind a locked gate.

Elizabeth P. | First Impressions |
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The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

John M. | Overall Experience |
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great service nice product

anthony l. | Overall Experience |
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Very pleased with the service and the facility. thank you.

Brian O. | Overall Experience |
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They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

stephen s. | Overall Experience |
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Great

gary l. | First Impressions |
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Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

SARAH S. | Overall Experience |
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I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

Charlene S. | Overall Experience |
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Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charles S. | Overall Experience |
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I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

cody m. | Overall Experience |
Clasificación:

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

kimberly l. | Overall Experience |
Clasificación:

Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice

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