U-Haul Moving & Storage of Mid City

Clasificación:

5.0

Amazing customer service and was very easy to find

Clasificación:

2.0

The first truck they checked me into would not start and so they put me in another one when i got in it regestered on empty so i had to chance taking it to a gas station to get gas i put 40 in. Upon returning the truck one of the guys checking the truck back in was saying that there was an issue with the gas line or something that wasnt regersting the amount of gas proplerly so chances are i didnt even need to put gas in. The other thing that bothered me is i had to pull the truck out of it parking stall myself they didnt bring it up for me

Clasificación:

1.0

The trailer I rented had a taillight that was out. Got pulled over by law enforcement but luckily was let off with a warning due to the trailer being a rental. I was assured before leaving that all the lights were working by the staff at this facility.

Clasificación:

3.0

The employees were very friendly and knowledgeable, patient too. With the safety precautions in place for Covid, we had to do some things on our phones and took a second understanding it all, but the man was very nice about it and our fumbling ways lol.

Clasificación:

2.0

Horrible service especially when you are a senior . And not to tech. Savy. Didn't even load dolly onto truck for me!!!

Clasificación:

3.0

You can clean the trucks out before people rent them. Not just give them to the next person. The truck we had smells so bad. The cup holders were filthy. I had to clean it when I go home just for peace of mind and spray it with Lysol. As much as I had to pay. It could have been better. 🤢

Clasificación:

5.0

Great Service

Clasificación:

5.0

Thanks for taking time to engage with customers it makes us feel like family:)

Clasificación:

5.0

Nothing. The moment I got there i was helped with my reservation. Everything went smooth as butter

Clasificación:

1.0

I was double charged over charged on my card my total was 124.00 and you guys charged me 199.00. You were only suppose to bill me for the extra day 29.99

Clasificación:

4.0

I think better response time on phone calls would be an improvement.

Clasificación:

5.0

Maintain professional staff. Explain how to upload documents before arriving. It makes things go much faster.

Clasificación:

5.0

The newer staff just needs a little more time or training. There was definitely 1 Allstars employee carrying the whole team at a busy moment.

Clasificación:

5.0

My experience was perfect. Thank you U-Haul!

Clasificación:

1.0

Cerrar

Clasificación:

5.0

UHaul Rep was cordial, respectful and helpful.

Clasificación:

3.0

The guy who worked with me was very unfriendly and acted like I was bothering him by coming in.

Clasificación:

4.0

The main location is in a rough part of town, but service was great. The trailer was not particularly clean but that was not a big problem.

Clasificación:

5.0

The worker Sam he was super nice and very professional give him ten thumbs up

Clasificación:

4.0

The truck leaked and many of my boxes were wet when I unloaded them. I probably will not be using Uhaul for my next move.

Clasificación:

3.0

At least give partial refund if truck not used. I was charged 125 dollars for 2 days and only drove it to hotel where it stayed parked for those 2 days. Be careful people.

Clasificación:

3.0

When I picked up there was only one associate working and lots of people in line. I literally waited over an hour to receive help with my reservation. However when I dropped off there were 2 people working and they actually had me in and out of there in less than 15 mins. Overall I was satisfied with the service.

Clasificación:

2.0

When I got in the vehicle the dash indicated a low tire. I informed the attendant and he filled the tire but do not inspect to see why it was low. Before leaving the lot I found a nail in the sidewall of left rear. This was a one-way to San Diego so it could have been a real problem.

Clasificación:

3.0

Reserved a 15 foot truck and got stuck with a 10 foot truck. I had to leave things in California because of the poor truck management of U-Haul

Clasificación:

4.0

Truck was very nasty, dirty and unsanitary, disgusting actually. Clerks were very professional and the store was very clean

Clasificación:

3.0

There was one person at the desk who kept taking his mask on and off and there was a long line. I finally remembered there might me an electronic check in after waiting in line for 20 minutes

Clasificación:

3.0

Clean the Windows and cab

Clasificación:

4.0

Make sure the vehicle that the customer reserved is available when the customer is picking it up.

Clasificación:

2.0

If you are offering reservations you should guarantee them and not make your customers run around from location to location to get the reserved item. It's a haste to rent from you because your corporation doesn't know where your rentals are to take care of your customers

Clasificación:

5.0

Only one quart gasoline

Clasificación:

5.0

Staff was great at this location. Was very pleased

Clasificación:

5.0

Everybody involve was friendly and helpful.

Clasificación:

5.0

Keep customer service great as always.

Clasificación:

2.0

Needs Better Costmer service and more employees.

Clasificación:

3.0

The trailer I reserved was much smaller than the dimensions listed on my reservation. Very disappointed.

Clasificación:

5.0

Nothing. They work hard and it shows

Clasificación:

5.0

Excellent rental. Fast and easy.

Clasificación:

1.0

The employees are great but the truck had some issues. It made a grinding noise when turning the steering wheel. It felt as though it was going to break off the column. Also when driving the truck was slow shifting gears, even when pushing gass peddle to the floor. I did NOT feel safe at all.

Clasificación:

2.0

Clean the truck and windows

Clasificación:

4.0

The employees were very friendly and knowledgeable. The only negative I experienced was when I returned my equipment. There was a long line of people waiting to be helped and there was only one person working. Otherwise, I had a good experience.

Clasificación:

3.0

I understand we are all living in a COVID19 situation but the vehicle was very dirty, even the windshield was hard to see out of. I was told the carwash was broken. The night drop has a big sign on it - It's broken. Places should be cleaner now than ever - this location is not.

Clasificación:

1.0

Vehicle was dirty the location and I'm almost certain the person who was helping me was drinking, or at least the store smelled strongly of alcohol.

Clasificación:

3.0

This truck bucked like a bronco at 54 mph when empty...it was better, but not exactly smooth when loaded.

Clasificación:

4.0

Everything was great. I was in and out. Fast and courteous.

Clasificación:

3.0

Friendly staff. More inventory

Clasificación:

4.0

Check the roll up door master locks . The truck pad lock was jammed an i could not lock my valuables. I did mention it to u-haul worker.

Clasificación:

4.0

Great staff, friendly helpful

Clasificación:

5.0

Not sY that one can save time by pre registerimg on line

Clasificación:

3.0

The employees were helpful. The truck I rented had some major steering issues though. Anytime I went over a pothole or bump in the road, the wheel would jerk pretty hard. When I was driving the truck on the freeway, the steering wheel kept jerking back and forth.

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

Customer service was great.

Clasificación:

4.0

I will be sure to know the exact amount of time needed for the rental. I returned the truck and equipment prior to the end of the rental request, but was not given a discount or refund for the unused rental time.

Clasificación:

5.0

Have no complaints. Every one was very professional and friendly.

Clasificación:

5.0

Maybe have a few more employees so they don't have to do Jobs while taking reservations

Clasificación:

5.0

The rear right ramp metal lacth to close ramp was broken and I wasnt able to lock the ramp correcthly. I informed the employee at return. Its located on the right side of the rear trialer to lock the ramp in...... The employee at time of pick up at 800 am,,, was very proffesional, fast and had a great smile to help....great job

Clasificación:

5.0

Check engine light on truck was advertised with a ramp and no ramp. Staff was excellent but truck was horrible with light on and wasted full tank on a 40 mile trip. Also truck shaked while driving anything over 40mph

Clasificación:

3.0

I am a regular customer. This is the 2nd or 3rd time I have picked up a truck and it was not cleaned. This particular truck had a very strong odor of filth and cigarettes. I had to wait for the worker to clean it after it was rented. It was still dirty although he attempted to mask the odor with deodorizer. I was almkst ready to go elsewhere due to the Cobid scare. Felt the truck had not been sanitized properly. I did let them.know...but they did not seem to care very much what I thought!

Clasificación:

3.0

I had problems with downloading pictures at the drop off time.

Clasificación:

4.0

Like working with the staff at this location. We rent a truck about every 4 weeks

Clasificación:

3.0

The staff were professional, I can say that I have never picked up a truck that has had a clean windshield and that the wipers worked.

Clasificación:

2.0

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant's can have their lock. Door latches are sturdy and heavy metal that are hard to open.

Clasificación:

5.0

Gracias.

Clasificación:

5.0

Representative done a awesome job.thank you

Clasificación:

5.0

Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Clasificación:

5.0

The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

Clasificación:

4.0

I have one complaint, #1-- the storage units are not behind a locked gate.

Clasificación:

4.0

The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

Clasificación:

4.0

great service nice product

Clasificación:

4.0

Very pleased with the service and the facility. thank you.

Clasificación:

5.0

They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

Clasificación:

4.0

Great

Clasificación:

5.0

Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

Clasificación:

1.0

I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

Clasificación:

1.0

Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Clasificación:

1.0

I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

Clasificación:

1.0

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.