1019 Central Ave
Metairie,
LA
70001
(Located at Central Ave just 2 blocks of of Airline Hwy, Located on Central Ave between Airline Hwy and Jefferson Hwy)
1019 Central Ave
Metairie,
LA
70001
(Located at Central Ave just 2 blocks of of Airline Hwy, Located on Central Ave between Airline Hwy and Jefferson Hwy)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the best U-Haul I’ve ever experienced! Not only were they very helpful, courteous, and knowledgeable,Julie went the extra mile, helping me carry things to my car from the rental, and then jumpstarting my car when it wouldn’t start. This is not only a good U-Haul, These are good people who like what they do and value to customers as people just like them.
allison wagner
Rating:
5.0
super friendly check in Lady. Can’t recall her name but she has long auburn hair. so nice!
deanna matthews
Rating:
5.0
Customer did not leave a comment.
Eileen Catts
Rating:
5.0
I was happy with the customer service, the cost of rental, the condition of the vehicle, and the ease of completing the entire process of signing out and in.
leon kinler
Rating:
5.0
Always a fun crew the two lovely ladies were kind and helpful!
GEORGE MANGOSING
Rating:
5.0
This is the best facility of them all!!
dawn briggs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josh Martin
Rating:
5.0
N/A
LaVerne Tassin
Rating:
4.0
I was amazed at how expensive it got. The price increased every year; but I guess that's what happens when we have idiots running the country.
robert lemen
|
Overall Experience
Rating:
5.0
Amy is great!
Victor Lista
|
Overall Experience
Rating:
5.0
Amy was very understanding she made our experience exceptional.
Thx!
INGRID FRANK
|
Overall Experience
Rating:
5.0
The guys were all accommodating and friendly, making the experience enjoyable in all its aspects.
Thank you
Andrea Djabali
Rating:
5.0
Great people. Safe clean and nice cool building.
Bobbie Osterman
|
First Impressions
Rating:
5.0
Everyone was very friendly
Sheena Williamson
Rating:
5.0
Customer did not leave a comment.
Bridget Carls
Rating:
2.0
The girl who rented the vehicle didn't know what she was doing. She couldn't even find the Burbank U-Haul return facility in her system. That Burbank location is their main vehicle rental yard and has been there for decades.
JERRY ROBINETT
Rating:
5.0
The staff and truck were great.
I did have to drop off after hours and had trouble with the online return.
allison wagner
Rating:
5.0
Very fast & easy service. No issues at all
Denis Josue Perdomo Molina
Rating:
5.0
Customer did not leave a comment.
Kim Byrd
Rating:
3.0
Make sure the extra.equment in ready or in the truck.
Sheree Brugier
Rating:
5.0
If rented at least 3 times recently. I always receive excellent customer service. I have rented all three Ford GMC and Ram cargo Vans and I would say the Ram is by far the best. Thanks
Donald Songy
Rating:
1.0
The Lady who I dealt with in my opinion she was racist . She took my picture, called my wife to verify I’m renting the van. Her tone was giving racism, do you have a major credit card. I didn’t see her interact with the white customer that was before me.
Deron ALLEN
Rating:
5.0
The staff was wonderful, the equipment perfect and the bathroom spotless!
Richard Ducote
Rating:
5.0
Amy is an excellent store manager. She is friendly & courteous. She is always smiling. Her staff are all a very good team. I will miss them all.
nicholas dawnson
|
Overall Experience
Rating:
5.0
Staff on site had difficulty confirming my reservation, ultimately after several minutes realized she was looking at the wrong date. Also, upon leaving she could not pull up screen to print a hard copy of final receipt. Gentleman at check in was very thorough and did an excellent job. Regardless of delay at check in and out, I have a storage at this facility and have rented vans previously and will continue to do so.
BRUCE NUNEZ
Rating:
5.0
Customer did not leave a comment.
felipe chavez
Rating:
5.0
This is our second time renting at this location. The staff made it quick and easy. Amy and the staff remembered us and seemed genuinely happy to see us again. They are a high reason that we came back!
Michelle Calvo
|
First Impressions
Rating:
5.0
appreciated the staff cooperation, and friendly presence
Murphy Domingues
|
Overall Experience
Rating:
5.0
The mileage allowed wasn’t enough to drive from location to loading location to unloading location to drop off location. It wasn’t even enough to drive from pick up to drop off. There wasn’t any warning about mileage charge either
LOWELL MORTIMER
Rating:
5.0
Customer did not leave a comment.
Marc Alvendia
Rating:
5.0
The staff were friendly and helpful. The facility was very clean. I was there for almost 10 years and very satisfied.
JOSEPH CRAFT
|
Overall Experience
Rating:
5.0
customer service was on point! Nothing I can think of 👍🏾
leonard sandfers
Rating:
5.0
The desk clerk gave me the best experience of visiting any type of rental vehicle place I have ever been..
Her upbeat personality knowledge about the equipment and her smile
I will most definitely recommend and visit again
Tiffany Johnson
Rating:
5.0
Customer did not leave a comment.
STEPHEN CELINO
|
Online Move In
Rating:
1.0
Raised prices to much/to often. Too expensive
MAC VOITIER
|
Overall Experience
Rating:
5.0
Amy was great! She answered all my questions and was very knowledgeable about the vehicle and rental process. There was also a young man who I spoke to on the phone (sorry, for not remembering his name) and he was also very friendly and professional.
Allison Knipper
Rating:
5.0
Customer did not leave a comment.
CYNTHIA BUCKEL
Rating:
5.0
Customer did not leave a comment.
destinie taylor
Rating:
5.0
Customer did not leave a comment.
James Arnold
Rating:
5.0
Customer did not leave a comment.
NATALIA SILVA CANGIANO
Rating:
5.0
Customer did not leave a comment.
Jonathan Wood
Rating:
5.0
Everything went well.
Lubertha Brumfield
Rating:
5.0
Let the customer know that certain truck doesn’t have the ramp to load your furniture inside
DEVOSHIA GUILBEAUX
Rating:
5.0
Customer did not leave a comment.
Donald Stout
Rating:
5.0
Customer did not leave a comment.
Jason Sentilles
Rating:
5.0
Customer did not leave a comment.
RHONDA NEVILLE
|
First Impressions
Rating:
5.0
Amy and all the people there were so helpful and understanding. I started out renting with Miss Laura and she was awesome but from what I hear she moved up and made sure to make sure the place was taken care of by Amy and it s ems to be in great hands.
merry johnson
|
Overall Experience
Rating:
5.0
Nothing I can think of. Great staff!
Jonathan Burton
Rating:
5.0
Went in yesterday the guy at the front counter was awesome. Not sure his name but he did an amazing job. And the lady that was with him did a good job. They were very professional and welcoming.
KIMBERLY SCOTT
Rating:
5.0
Customer did not leave a comment.
TAMMY CRATER
Rating:
5.0
Great Job Julie. We'll done.
mike gifford
Rating:
5.0
Customer did not leave a comment.
frank bruno
Rating:
5.0
Customer did not leave a comment.
TAMMY CRATER
|
First Impressions
Rating:
5.0
Friendly helpful staff and great location!
Brandon Thiel
Rating:
5.0
These are the most professional, honest and funny people I have ever seen in a business. They are awesome.
Lisa Tanet
Rating:
5.0
Get the UHaull APP to work correctly so I can check in. I waited on the line on my last two rentals on 10/15/23 & 12/17/23 for customer service to assist the hold time averaged an hour.
Lee Reilly
Rating:
4.0
The keys were not in the lockbox and had I not pulled over before leaving to double check that the equipment (appliance dolly) was in the truck and driven to our pick up we wouldn't have had anything to move the furniture with. I found this to be very unsatisfactory.
ANDREW MURPHY
Rating:
5.0
Customer did not leave a comment.
FREDERICK KING
Rating:
1.0
I didn’t move out on the 11th. I moved out days before that. The manager was rude, disrespectful and inconsiderate. I felt violated in many different ways.
lloyd jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desmond Smith
Rating:
4.0
The truck ran beautiful.
Would have been easier to pick it up at another location. Guess I should have asked.
Good enperience.
Gary Micheli
Rating:
5.0
Customer did not leave a comment.
Edgardo Velez
Rating:
5.0
The staff was amazing and very professional....and understanding of my needs on what I wanted....
Nicole jessamin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donn green
Rating:
5.0
Customer did not leave a comment.
John Baker
Rating:
5.0
Customer did not leave a comment.
Lawrence Vallon
Rating:
5.0
Customer did not leave a comment.
Matthew Carmichael
Rating:
3.0
Customer did not leave a comment.
Cailee Volion
Rating:
5.0
great experience, easy
Rockne Hymel
Rating:
5.0
The ladies working the counter and check in etc were very courteous and helpful
Melissa Rousset
Rating:
3.0
Not have your employees speak badly about the customer's wives to the husband behind her back. Not judging a woman who was already grieving and upset because of a miscommunication with your policy and calling her rude because of it.
Byron Mitchell
Rating:
5.0
This location is the BEST .
Amy Murphy
Rating:
5.0
Everything was great but you do need more room on the app to submit photos for damages that need to be reported before you use the truck also, I wanted to make sure all that was there before renting was covered. I did rent it last minute and it was an excellent rental and Gavin was spectacular! Thank you , Elsa Chesnut
Elsa Chesnut
Rating:
4.0
Customer did not leave a comment.
Vincent Catalanotto
|
Overall Experience
Rating:
5.0
Customer service was excellent. This location also has storage units. This location had very clean truck. Stays open till 7pm and easy to find.
Kathleen Grabert
Rating:
5.0
Amy and staff are great !!!
I would highly recommend and use dem again, ya heard
Victor Lista
Rating:
5.0
Great customer service! The price for my rental was way under budget! Keep up the great work! Will definitely use them again in the future!
Tiffini Trische
Rating:
5.0
Customer did not leave a comment.
John Baker
Rating:
5.0
Customer did not leave a comment.
Ariel Berthelot
Rating:
5.0
Customer did not leave a comment.
KERRIONNE WASHINGTON
|
Overall Experience
Rating:
5.0
My pleasure and staff was super nice and helpful 🥰
JASAMINE JOHNSON
|
First Impressions
Rating:
5.0
Customer service is really great! Second time I have rented from this location and the staff is fantastic!
terri thomas
Rating:
5.0
Best Uhaul location I have ever used. Very perfect
Andrew Jacobs
Rating:
5.0
Whole team is professional and it makes renting a van o so easy with the app. I will be back.
Nicole Ockmond
Rating:
5.0
The staff was friendly very supportive on explaining the end out of coming and going to the storage,the boxes and other items that you need on sight to buy and rent, I already recommended family and friends to use U-Haul storage.
MARY SCOTT
|
Overall Experience
Rating:
5.0
Amy and team were helpful and courteous. I will definitely use their services again!
lee reilly
Rating:
5.0
Perfect services; nothing to improve
🌟 🌟 🌟 🌟
Eric Jones
Rating:
5.0
Customer did not leave a comment.
DONIELLE WEBSTER
|
First Impressions
Rating:
4.0
Explain the rental process in more detail.
terri thomas
Rating:
1.0
Amy Murphy who is the manager was beyond rude and very unprofessional. It’s to much to type but if you will call me I’d be more than happy to go info details 504-252-5562
travis anderson
Rating:
5.0
Amy and the staff are excellent! If I need storage or a truck/van rental in the future I will definitely be using them again.
MICHELLE CALVO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH STONE
Rating:
5.0
The general manager was great! thank you so much!
Ligia Lanza
Rating:
3.0
The truck was clean but seemed to have trouble shifting therefore burning lots of gas. The lock provided for the rear door did not work.
Keith DuRapau
Rating:
5.0
Customer did not leave a comment.
kevin sartor
Rating:
5.0
I was happy with everything. The staff was very helpful.👍
lisa ducote
Rating:
5.0
Customer did not leave a comment.
Cameron Golston
Rating:
4.0
Customer did not leave a comment.
David Barrett
Rating:
5.0
Customer did not leave a comment.
SHARONDA SPIKES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas Chisesi
Rating:
5.0
Customer did not leave a comment.
Anna Brown
Rating:
5.0
I've been a client since 2008, I appreciate it. Was always a Pleasure. Thanks
TYRONE ANTOINETTE HUDSON
|
Overall Experience
Rating:
5.0
Had the opportunity to use a new model van and it was excellent. So was customer service coming and going. Definitely using this location in the future.
Eric Brown
Rating:
4.0
Customer did not leave a comment.
Nicholas Chisesi
Rating:
4.0
Customer did not leave a comment.
ed gray
Rating:
5.0
Amy & Derek we’re so helpful & so nice!
daesha paynn
Rating:
5.0
Great staff and please with over all rental process.
Telameckus anderson
Rating:
5.0
Customer did not leave a comment.
jean groom
Rating:
4.0
Amy was very personable, she made feel like she was happy to see me., I love good customer service.
Stacy Collins
Rating:
5.0
Julie was a pleasure to deal with. It's nice to have friendly knowledgeable employees especially these days, quality employees are hard to find.
james elton
Rating:
4.0
Customer did not leave a comment.
Christopher Heller
Rating:
5.0
Customer did not leave a comment.
Dan Wagner
Rating:
5.0
Great job 👍
Angela Carter
Rating:
5.0
No improvements needed.
Andrew Arguello
Rating:
5.0
Customer service representative, but think her name was Amy. I appreciate her help for such short notice
CAROLYN BANKS
Rating:
5.0
Smooth and easy. Will definitely rent from them again.
joel barker
Rating:
5.0
Chris was fantastic. Everything was great.
Lisa Palumbo
Rating:
5.0
Everyone very helpful and accommodated our last minute pickup time changes
Tyler Dean
Rating:
5.0
Customer did not leave a comment.
MARIANNE VAN METER
|
Overall Experience
Rating:
3.0
Pick up was simple; however, drop off was quite difficult. Area to leave 15' truck was extremely difficult to park for after-hours drop-off... Lastly, lock was broken on rear truck gate. Advised employee of lock not working, which was confirmed, and then told I needed to purchase a lock. If the equipment I rent is confirmed to not be working, why should I have to incur the supplemental cost of a lock?
Matthew Holmes
Rating:
5.0
Customer did not leave a comment.
jessica vines
Rating:
5.0
Customer did not leave a comment.
Kem Allen
Rating:
5.0
The lady on the front desk was exceptional, very knowledgeable of the company policies and very respectful.
Javier Pena
Rating:
5.0
The entire experience was excellent. Amy was amazing. She was so friendly and explained everything so well. I will use this location for all of my moving needs
Patricia Evans
Rating:
4.0
Wet nice employees, very helpful in every way
JEFF PEREZ
|
Overall Experience
Rating:
1.0
Everything was wonderful nice and clean, and the employees was amazing. I will recommend.anyone to go there.
ESTELLE ELLZEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PATRICK MAHONEY
|
Overall Experience
Rating:
5.0
The staff is courteous and professional
john Hauler
|
First Impressions
Rating:
5.0
Great customer service! The space is clean inside and out and feels very safe.
Maria Corkum
|
Overall Experience
Rating:
4.0
Helpful Wirkers nake ALL the difference..
BESSIE THOMAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PERRY BRIDGES
|
First Impressions
Rating:
5.0
The process was easy. Amy was extremely pleasant and helpful. I will definitely recommend to friends and family.
NATHANIEL BROWN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle berthelot
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
velda washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN BASSICH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEKECIA COCKHERAN
|
First Impressions
Rating:
5.0
My storage was great only a little over priced
William Odenwald
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly!!!
Nikita Age Oneal
|
Overall Experience
Rating:
5.0
The clean area and how friendly the staffs was.
MARY SCOTT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya ASHFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aregil brown
|
Overall Experience
Rating:
5.0
The staff, especially Amy Murphy, were all professional and friendly and most importantly extremely helpful!
CHARLES HUNTER
|
Overall Experience
Rating:
5.0
Long time customer
No problems ever
MICHAEL COMISKEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
torien campbell
|
Overall Experience
Rating:
5.0
I love how clean the facility is at all time. The staff is very friendly. I would recommend this place to everyone.
Alberta Augustus
|
First Impressions
Rating:
5.0
I’ve had no problems with the 2 units I rent. They keep an eye out on all those who enter the building.
SUZANNE BERNARD
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Evangelina Jiminez
|
Overall Experience
Rating:
5.0
Everyone was very helpful and friendly. I would definitely use this facility again.
Shawn Nunez
|
Overall Experience
Rating:
5.0
Staff was polite and helpful
DARRYL BATIESTE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luz Santiago
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renne Sanjurjo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JUSTIN CALAME
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRENCE MOORE
|
Overall Experience
Rating:
5.0
The people were amazingly helpful and friendly! Ms Murphy went above and beyond to be helpful!
CHARLES HUNTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HENRY GABRIEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INGRID FRANK
|
First Impressions
Rating:
5.0
The staff was very professional and nice.
Myriam Dorcena
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
camelie Torres
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
jamayca frankfurter
|
Overall Experience
Rating:
5.0
I contacted several locations and received less than stellar service for my long distance move and storage. The person I spoke with at this location was awesome, and did what she could to get me a unit that would work for me. I wish I remembered her name. But all the kudos are to her, thank you!
Rebecca Chacon
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Gelescia Clark
|
Overall Experience
Rating:
2.0
Horrible servicio don’t come here
CESAR VALLEJO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vali Talbot
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM COLLINS
|
Overall Experience
Rating:
5.0
Very knowledgeable. Best service and super clean.
DELINDA DUNCAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vera walker
|
Overall Experience
Rating:
5.0
I would choose this storage facility over and over again I mean clean and soooo comfortable I would refer everyone I was extremely pleased thanks again🙂
LATOYA KELLER
|
Overall Experience
Rating:
1.0
They immediately sold my storage without me even knowing behind one months rent but when I called to pay the next month they told me they couldn’t take it fxx this storage wouldnt recommended no one if your struggling and had death in your family
lakenya hall
|
Overall Experience
Rating:
5.0
My one and only issue was that they were busy with several customers in the store/office, but while there were at least 2 employees working, only 1 was dealing with customers. Had the other employee helped customers in the store, the wait would not have been as long.
Bee Tapley
|
Online Move In
Rating:
5.0
I love Ms Amy and Ms Laura over at the Central Ave location, these 2 women were tons of HELP EVERY TIME THANKS SO MUCH GUYS
Erica Cooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STACEY BERNARD
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
PAIGE DUFRENE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus Foster
|
Overall Experience
Rating:
5.0
No complaints at all….. except for the rate increases. Price drove me away.
Patrick Morrison
|
Overall Experience
Rating:
3.0
Some staff was not friendly or attentive. Very nonchalant and slow to respond to the customer.
kenya johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominique Peterson
|
First Impressions
Rating:
5.0
Pleasant experience.
LUCILLE OSBORNE
|
First Impressions
Rating:
1.0
One of the locations that I used charged me twice.
brittany joseph
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
WAYNE ROSS
|
First Impressions
Rating:
5.0
Amy Murphy in Metairie, Louisiana, was so friendly, polite, and helpful. Moving is so stressful, but it was a stress reliever to work with her!!!
Mary Bond
|
First Impressions
Rating:
5.0
Staff friendly and helpful. Entire facility very clean.
Access easy, elevator always working, hand carts available for ease of storing or removing.
If I need storage in the future I will definitely return.
Lynne Kennedy
|
Overall Experience
Rating:
4.0
You guys need a MAP on the wall or elevator door or something somewhere lol... I was looking till I realized 2445 was on the second floor lol.
Christopher Maher
|
Online Move In
Rating:
5.0
Great location, rented a storage unit for 4 months, didn’t got mold on my belongings. Staff was helpful and helpful. The facilities were always clean and the temperature on the second floor was always perfect. Highly recommended!
RAYMOND DOMINGUEZ SANCHEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonnae Taplet
|
Overall Experience
Rating:
5.0
Central Ave UHaul is Awesome! They made our experience moving our furniture into storage after Hurricane IDA as Easy as possible! Thanks Laura!
David Hawkins
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful, explaining the process and pointing out features I would have missed. The facility is very clean and appears well maintained.
Paula Eagan
|
First Impressions
Rating:
5.0
The staff is great!
Patrick Paul
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector Pezzarossi
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eleonore weathers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daysia Crouch
|
Overall Experience
Rating:
5.0
Staff is super helpful and pleasant.
Sunny Chevez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chrita Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
samuel miree
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARENA DICKINSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorri Graham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oliver Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRUSITA TORRES
|
Overall Experience
Rating:
5.0
Laura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.
Juanita Gutierrez-Rico
|
First Impressions
Rating:
5.0
Laura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.
Tara Bowman
|
Online Move In
Rating:
5.0
Everyone in this location is very nice and really helpful
Thanks you guys for your help and service
amber Funez
|
Overall Experience
Rating:
5.0
All employees we interacted with were amazing, friendly and extremely helpful!!
Erin McCord
|
Overall Experience
Rating:
3.0
Was cool.
NORMAN GAYLE
|
Overall Experience
Rating:
5.0
Laura Hudson is fantastic! Goes above and beyond to help customers.
Emily Hardin
|
Overall Experience
Rating:
5.0
I moved out on the 6th. Other than that everything was good.
I left a few shoes due to rat holes
Edith Kohn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Gill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paige Dufrene
|
First Impressions
Rating:
4.0
The storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, “The GM”, is great to work with.
Patrick Paul
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIDGET LEE
|
Overall Experience
Rating:
5.0
This is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!
Kimberly Tapley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORI HOLMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Diaz
|
Overall Experience
Rating:
5.0
I rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!
Rhoberta Piper
|
Overall Experience
Rating:
5.0
There was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much
DARREIL CLEMENTS
|
Overall Experience
Rating:
5.0
The worker was excellent!! Very helpful
LASHARA ALLEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beau Conner
|
Online Move In
Rating:
5.0
The GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.
ROSLYN MICHELLE WHITESIDES
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHARLES HUNTINGTON
|
Overall Experience
Rating:
5.0
Thank you for an easy move in experience!
JO ANN PUCCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kashante johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE MAITREJEAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paula raymond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy Bryant
|
Overall Experience
Rating:
5.0
A little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.
Ronald Casse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack Mauer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deanna Hall
|
First Impressions
Rating:
5.0
Laura is very nice and helpful. Thank you
SHELLEY NETTLES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY MCCANN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Pandarian Blackwell
|
Overall Experience
Rating:
5.0
You were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!
Mckenzie Lovelace
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OSCAR FUNEZ ORTIZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya Dillon
|
Overall Experience
Rating:
4.0
Paying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.
Tania Souza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris doucet
|
Overall Experience
Rating:
5.0
Ms Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!
Erica Cooks
|
First Impressions
Rating:
5.0
Hats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.
thaddeus pennie
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tania Souza
|
First Impressions
Rating:
5.0
The two women who helped me at the storage building went up and beyond they were great
THEODORE KOELLING
|
First Impressions
Rating:
5.0
Great staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.
Anna Shankster
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eugenia Holmes
|
Overall Experience
Rating:
5.0
Laura and her staff were very helpful, efficient and friendly!
I would absolutely recommend to someone.
LAURI ZAVALA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Velvet Greely
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heather Olivier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antonio Cercena
|
First Impressions
Rating:
5.0
Great staff.
WALTER BAER
|
Overall Experience
Rating:
5.0
Your staff was very helpful and I was a 100% satisfy
PENNY BOURGEOIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anika Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thaddeus pennie
|
First Impressions
Rating:
5.0
Staff was always helpful and friendly.
asa poole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAX FOSTER
|
Overall Experience
Rating:
5.0
I still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.
PATRICIA WILLIAMS
|
Overall Experience
Rating:
5.0
Laura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.
Stefanie Borger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon Gros
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelley Spell
|
Overall Experience
Rating:
5.0
I've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers.
Great experience!
Pamela Wood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monique brouillette
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Osmar Padilla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Williams
|
First Impressions
Rating:
4.0
Honey, the young lady who helped us, made the experience easy.
Camilla Froiland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
annette bynum
|
Overall Experience
Rating:
5.0
The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Ifrail Areviche-Alonso
|
First Impressions
Rating:
4.0
Still renting there; changed storage Unit for more space.
BESSIE THOMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy Battle
|
Overall Experience
Rating:
3.0
Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That’s just terrible business and I will avoid U-Haul because of it
Michael J Cusanza
|
Overall Experience
Rating:
5.0
Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
WILLIAM HARRINGTON
|
Overall Experience
Rating:
5.0
Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
LOUIS E (Chip) WILLHOIT JR
|
First Impressions
Rating:
5.0
nc
BESSIE THOMAS
|
First Impressions
Rating:
5.0
I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out.
Believe me, the rating are correct.
Clyde Adams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leyda Brito-Montero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alain Defourneaux
|
Overall Experience
Rating:
5.0
The owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!
Abbi Guidroz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alain Defourneaux
|
First Impressions
Rating:
5.0
courteous, attentive and most helpful if any issue arose.
MURPHY DOMINGUES
|
Overall Experience
Rating:
5.0
I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
rob synder
|
Overall Experience
Rating:
5.0
No complaints. Keep up the good work.
Dejean Pierce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULETTE M TIEFENBRUNN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Comiskey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE MICAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM GWINN
|
Overall Experience
Rating:
4.0
used unit as business storage, had to move out due to Covid-19 business decline.
SHAWN SANDERS
|
Overall Experience
Rating:
5.0
Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Theone duncan
|
Overall Experience
Rating:
5.0
Customer service was very kind and courteous
deborah mitchell
|
First Impressions
Rating:
1.0
Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.
Danny Nickelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNEY PEARCE
|
First Impressions
Rating:
4.0
service was fine
Duaine Duffy
|
Overall Experience
Rating:
4.0
The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
LEROY WALKER
|
Overall Experience
Rating:
5.0
Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
Erica White
|
First Impressions
Rating:
4.0
courteous, Friendly, effective management and Services.
BESSIE THOMAS
|
First Impressions
Rating:
5.0
Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Blanca Barney
|
Overall Experience
Rating:
5.0
Thanks
darrell dorland
|
Overall Experience
Rating:
5.0
Laura was very kind.
Valerie Soward
|
Overall Experience
Rating:
5.0
The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
Phyllis Grua
|
Overall Experience
Rating:
4.0
N/A
Chelsea Mahoney
|
First Impressions
Rating:
5.0
She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
Philana Omorotionmwan
|
First Impressions
Rating:
4.0
NA
LUCIANA MARIANI
|
Overall Experience
Rating:
5.0
The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
EVA NAQUIN
|
First Impressions
Rating:
3.0
Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
Felicia Wiltz
|
Overall Experience
Rating:
5.0
All of the ladies were courteous and informative.
Sherman Desselle
|
Overall Experience
Rating:
5.0
the place is so friendly and accommodating.
James Flattery
|
Overall Experience
Rating:
5.0
Ok
adnan hashm
|
Overall Experience
Rating:
5.0
well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
Anthony Wood
|
Overall Experience
Rating:
4.0
Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
CANDICE ARCHILA
|
Overall Experience
Rating:
5.0
This was an awesome experience please feel free to use this storage.
Shawanda Stewart
|
Overall Experience
Rating:
5.0
Thank you.
JENNIFER LEONG
|
Overall Experience
Rating:
5.0
The Uhaul Representative was very polite and help and explained the whole rental process to me.
Telameckus ANDERSON
|
First Impressions
Rating:
5.0
Lillie is the best! She's very sincere and helpful.
tara ann sidhom
|
First Impressions
Rating:
5.0
The staff was amazing and more than friendly
regalado renitez
|
Overall Experience
Rating:
5.0
We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
Alicia Tobias
|
First Impressions
Rating:
5.0
After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
WILLIAM HALL
|
Overall Experience
Rating:
5.0
Staff always nice, friendly, and helpful.
RENESHA MURRAY
|
Overall Experience
Rating:
5.0
Very friendly staff. We had a great storage experience. Loved the hallway signs. 😊
tera beckmann
|
Overall Experience
Rating:
5.0
Very good experience
RICHARD GARDNER
|
Overall Experience
Rating:
5.0
Keep up the great customer service
janet rich
|
Overall Experience
Rating:
5.0
Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
michelle victor
|
First Impressions
Rating:
5.0
The management was extremely friendly and went above and beyond to help. Thank you
Byron Hiley
|
Overall Experience
Rating:
5.0
The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Stacy Diaz
|
Overall Experience
Rating:
5.0
Great experience!!!
Tony Bonneval
|
Overall Experience
Rating:
5.0
Very smooth and efficient transaction
Gary Holcomb
|
Overall Experience
Rating:
5.0
All around great experience at this facility.
vinson knight
|
Overall Experience
Rating:
5.0
Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
steuart lulue
|
Overall Experience
Rating:
5.0
Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Rebecca Cole
|
Reservation
Rating:
5.0
Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
Mesha puderer
|
Overall Experience
Rating:
5.0
I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
Reelous Moore
|
Overall Experience
Rating:
5.0
it was a great experience I appreciate that the room was very very large and spacious
Bobby Nelton
|
Overall Experience
Rating:
5.0
Lillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.