U-Haul Moving & Storage of Metairie at Central Ave

Clasificación:

5.0

did not like the GMC van - the Transits have more usable interior cargo room.

Clasificación:

5.0

The staff was phenomenal! Only improvement I would suggest is giving the customer until the next morning to fill out the return form, as I was there at night and would‘ve felt uncomfortable had I been there late in the night having to fill it out. Otherwise, great facility!

Clasificación:

5.0

Everything was great. Laura handled our needs and he

Clasificación:

4.0

Manager was very good at helping me understand everything. She is very personable and efficient

Clasificación:

5.0

The staff is great

Clasificación:

4.0

Honey, the young lady who helped us, made the experience easy.

Clasificación:

5.0

The woman that helped us was the only positive thing I have to say about my experience. She knows the area and even admitted that's it's ridiculous we had to drive that far the opposite way of where we were going.

Clasificación:

1.0

I disputed the gas amount in the truck and when I returned was told that my dispute didn't go through and I had to pay for gas that I didn't owe .... I will not return to uhaul I will go to Home Depot or another company

Clasificación:

5.0

Everything was great, thank you!

Clasificación:

5.0

The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.

Clasificación:

3.0

While my initial service with the young lady was great (sorry I don't remember her name, she has green hair) She was beyond hospitable!!! Dale I believe is his name was however beyond RUDE via several phone calls. He escalated his voice at one point and actually said “well I'm not sure what you want me to do about it”. After this experience sadly I will not be using U-Haul. Sadly his incompetence overshadowed all the great things about the rest of the staff. Honestly I don't believe he should be left alone at the place of business to even answer phones.

Clasificación:

2.0

I was quoted $30 for one day with 30 miles free. The truck was driven a total of 18 miles and the costs was $96 + - a pretty big jump in costs to me. I'll only use U-Haul as a last result.

Clasificación:

4.0

Still renting there; changed storage Unit for more space.

Clasificación:

3.0

Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That's just terrible business and I will avoid U-Haul because of it

Clasificación:

5.0

Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****

Clasificación:

5.0

Fast service and very friendly and helpful staff.

Clasificación:

5.0

Giving credit where credit is due? How about a raise for Ms. L. Hudson and her staff? They were EXCELLENT! So very friendly, helpful, patient and went above and beyond to ensure I had the best experience possible. Thank you!!!

Clasificación:

4.0

There was an issue with this location not having a furniture dolly that we had reserved. We had to drive across town (in the truck) to get one and we were not offered any sort of discount which I thought was weird. It was rather inconvenient.

Clasificación:

5.0

Make sure location finder works when picking up your truck. Mine was on, yours wasn't. Had to go inside. Technical glitch!

Clasificación:

5.0

Laura was very nice and thorough. She pointed out the dent on driver side at top of the truck in which I was unaware of. She told me there should have been a sticker if previous customer reported this. That was a mistake on my behalf for not inspecting the entire truck. I'm glad that I purchased the insurance. I just hope that I will not be responsible for this dent.

Clasificación:

5.0

The employees were really nice and helpful. Amazing customer service guys.

Clasificación:

5.0

Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.

Clasificación:

5.0

nc

Clasificación:

4.0

Both staff members were more professional and knowledgeable than personnel from last year

Clasificación:

5.0

I was disappointed to find out that we were not able to have the truck for 24 hrs and was basically told how long we could have it...

Clasificación:

5.0

I'm not sure if this is just a flaw with the site's reservation system, but I was really disappointed to not have all of the equipment I requested. Other than that, it was great!

Clasificación:

5.0

I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.

Clasificación:

5.0

Overall Great experience

Clasificación:

2.0

Best in new orleans

Clasificación:

5.0

Thank you Laura Hudson & Phylicia Age. You are a great team & wonderful professionals. Peter & Donna

Clasificación:

4.0

I was very pleased that I was able to pick up a rental van on the same day that I called to reserve. Laura was very helpful and the rental process was relatively quick. Nice Job, U-Haul. Appreciate Ya!!

Clasificación:

4.0

Ok, so the gas check needs to be fixed! I used the truck for only 7 miles and while returning I added some gas of around 1 gallon which should have covered the 7 miles I drove but I was still charged 4$ for gas. That is something I wasn't happy with.

Clasificación:

4.0

When we dropped off the uhaul I was notified that there was a scrap/ dent despite no accidents or hitting any objects. We were then told that we should have recorded when picking up the uhaul. The dent/ scratch was difficult to notice if you do not spend much time around the uhaul. We did a walk around of the truck before driving it, but the scratch/dent was not recognizable for someone who does not examine the truck. Would recommend that you make it more clear in email or when picking up rental. Also would recommend maybe videoing the entire truck before on a walk around since some of the scratches/dents may take a more trained eye for identifying.

Clasificación:

5.0

Service pup and drop off Excellent

Clasificación:

5.0

Disclose the expected mileage of each vehicle. The vehicle I rented (15') required 5+ gallons for 9 miles of use. Either the vehicle got 2 mpg or it was not, in fact, full.

Clasificación:

5.0

owner and staff are very nice and helpful.

Clasificación:

5.0

I am completely satisfied with the service I had

Clasificación:

5.0

The owner ms. Laura went ABOVE & BEYOND! We're refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can't say thank you enough to her an uhual!

Clasificación:

3.0

Y'all quoted me $55 when I rented the truck and then tried to charge me $94-something over a little mud on the step on a rainy day. I argued and ended up paying $84, but that's still rediculous. Bait and switch at its finest.

Clasificación:

5.0

Over and beyond helpful, clean facility, friendly staff... always asking about my dog and how is he doing. Highly recommended.

Clasificación:

5.0

Very professional, helpful and knowledgeable staff. Had no problem with my rental, it performed very well did just I needed it to do.

Clasificación:

4.0

When returning the vehicle, location services could not be enabled. This did not allow me to check in the vehicle online. Because of this I was charged an extra $20.

Clasificación:

1.0

They were having an EXTREMELY hard time with the application that's supposed to check the truck back in... between the technician giving her the wrong mileage, to the system kicking them out, I'm still not sure we were charged correctly...if my son hadn't been moving ALL and wasn't dog tired I would have questioned it more!

Clasificación:

1.0

I picked up and returned at the correct times. However, I was charged a $1700 fee because they got two truck numbers mixed up and accused me of driving it all the way to California. No one would answer the phone and no one would help me. I was constantly transferred or hung up on saying I would be contacted in “a few minutes” then would not get a phone call back. This caused me to have a negative balance in my account. It was extremely stressful and infuriating. When the problem was finally said it was going to be solved no one apologized. It then took them a week to put the money back in my account. That was an extreme amount of money to take a whole week to be put back in my account. Absolutely unacceptable. I will never use U-Haul again. I'm sure this review will be deleted and no one will reach out so it doesn't matter. Worst customer service ever.

Clasificación:

5.0

Excellent customer service. Excellent accessibility.

Clasificación:

5.0

Everyone was friendly and helpful

Clasificación:

5.0

The owner was very helpful and gave exact instructions. She was very nice.

Clasificación:

5.0

courteous, attentive and most helpful if any issue arose.

Clasificación:

5.0

I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others

Clasificación:

5.0

I appreciated the quick pick-up and drop off; the customer service was great.

Clasificación:

4.0

Overall, the personnel in New Orleans and Mesquite, Texas was good and cooperative. In the future, when a customer spends over $ 300.00 they can get a complimentary tool set or free tarp to give away. [just a proposal] God bless U Haul and America during the covid 19 attack and social injustice problems. Stay safe.

Clasificación:

5.0

Laura was very helpful and took her time to explain everything thoroughly! She was so very pleasant.

Clasificación:

5.0

Yes, I would recommend the area but the only drawback is the ongoing construction on the main street leading to the facility, which is no fault of U-Haul. Other than that, everything thing else is fine.

Clasificación:

5.0

Personal amigable

Clasificación:

5.0

The lady at this location saved me. Budget had given me a reservation at a location that wasn't open and, when it opened an hour late, didn't have my truck. I had no ride in 95 degree heat and the second she answered the phone I was pulled out of the soup!!! Very grateful

Clasificación:

5.0

Reservation was quick and easy. Pick up and drop off was awesome.

Clasificación:

4.0

Location has very small parking lot that is cramped. Requirement for second phone number is ridiculous.

Clasificación:

3.0

The truck was great. Very clean and a pleasure to drive The only difficulty i had was when I picked up the truck i had to wait an hour because the truck was not ready

Clasificación:

5.0

Superior customer service. Friendly, fast and efficient!

Clasificación:

4.0

I purchased the $15 insurance and asked if it covered pop a lock and they said yes. It did not and instead of being told to get the $20 insurance, I paid $65 to get someone from pop a lock. Sooo...I'm going to rent one more time to get all of my belongings out of my U-Haul storage because it's too hot and saying goodbye till I need a truck again.

Clasificación:

3.0

Actually care. If the customer has a complaint listen to it. Not just saying you can give a review if you don't like the service.

Clasificación:

5.0

All was great and thanks for a great an easy service

Clasificación:

5.0

Excellent service

Clasificación:

5.0

laura cordial and professional. great experience

Clasificación:

4.0

The manager was very friendly and helpful. All the equipment was included in the truck and checkout was easy because I did it with the manager at the store. I checked in online and that experience wasn't as quick and simple as I hoped it'd be. If you plan to check in on your mobile, keep in mind they require two alternate contact phone numbers that they call before giving you the lockbox code. This is fine at a reasonable hour of the day, but I checked in online because I needed to come very early. There is also a lot of construction on Central and right now only one lane is open. Pick up your rental early and you should be able to avoid most traffic. Knocking off a star for the construction, everything else there went very smooth.

Clasificación:

1.0

Bad experience, slow employees, slow road assistance response

Clasificación:

5.0

Awesome service, cashier was great

Clasificación:

5.0

No complaints. Keep up the good work.

Clasificación:

4.0

used unit as business storage, had to move out due to Covid-19 business decline.

Clasificación:

5.0

Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.

Clasificación:

5.0

Customer service was very kind and courteous

Clasificación:

1.0

Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn't have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don't monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I'll never return my business to this facility again.

Clasificación:

4.0

service was fine

Clasificación:

4.0

The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.

Clasificación:

5.0

Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.

Clasificación:

4.0

courteous, Friendly, effective management and Services.

Clasificación:

5.0

Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You

Clasificación:

5.0

Thanks

Clasificación:

5.0

Laura was very kind.

Clasificación:

5.0

The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.

Clasificación:

4.0

N/C

Clasificación:

5.0

She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...

Clasificación:

4.0

ND

Clasificación:

5.0

The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.

Clasificación:

3.0

Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.

Clasificación:

5.0

All of the ladies were courteous and informative.

Clasificación:

5.0

the place is so friendly and accommodating.

Clasificación:

5.0

Ok

Clasificación:

5.0

well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.

Clasificación:

4.0

Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.

Clasificación:

5.0

This was an awesome experience please feel free to use this storage.

Clasificación:

5.0

Gracias.

Clasificación:

5.0

The Uhaul Representative was very polite and help and explained the whole rental process to me.

Clasificación:

5.0

Lillie is the best! She's very sincere and helpful.

Clasificación:

5.0

The staff was amazing and more than friendly

Clasificación:

5.0

We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!

Clasificación:

5.0

After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue

Clasificación:

5.0

Staff always nice, friendly, and helpful.

Clasificación:

5.0

Very friendly staff. We had a great storage experience. Loved the hallway signs. 

Clasificación:

5.0

Very good experience

Clasificación:

5.0

Keep up the great customer service

Clasificación:

5.0

Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit

Clasificación:

5.0

The management was extremely friendly and went above and beyond to help. Gracias

Clasificación:

5.0

The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!

Clasificación:

5.0

Great experience!!!

Clasificación:

5.0

Very smooth and efficient transaction

Clasificación:

5.0

All around great experience at this facility.

Clasificación:

5.0

Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.

Clasificación:

5.0

Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.

Clasificación:

5.0

Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back

Clasificación:

5.0

I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks

Clasificación:

5.0

it was a great experience I appreciate that the room was very very large and spacious