Customer Reviews for U-Haul Moving & Storage of Mesa

1196 comentarios

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Your main reservation computer systems don't communicate with the outside dealerships and customer emails . The price you receive after verbally talk to a central csr doesn't reflect in the email you receive or at the pick up location. Makes for added stress. Then being bombarded with being asked to tow a trailer with someone else's goods to a destination even after texting “ No” in reply. Then called to complain about the text and get hung up on . For a logistical company this is very poor customer service

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Serena R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAYTON L. 
Clasificación:
3.0

You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.

Clayton L. 
Clasificación:
2.0

bellow average customer service everyone seemed to be in a bad mood. everything that was explained was done half assed. I was told i was late for pick up when i had been inside the empty store waiting to be helped out for the time i "was late"

Daniel V. 
Clasificación:
3.0

Your guys' pricing with taxes is insane not to mention I should have spent the extra time to add $2 more fuel but instead wanted to get truck back and was charged $19 for the missing $2. Insane. Guess when I have to move again I'll be looking elsewhere

Brittany M. 
Clasificación:
5.0

great people working there, will be returning to this location again.

Deborah W. 
Clasificación:
1.0

My location was changed the day of my pickup. I wasn't able to use the app to check in. I had to go inside the store and deal with a rude lady. She was going to scan my drivers license with her personal phone. What kind of a business allows that!!!! Never using uhaul again.

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
3.0

The lady that finished my order couldn't tell me why I had to pay an extra $70... just because it says so on here. I'm going to have to call and find out why.

Joleen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

Customer service was EXCELLENT. The equipment however was extremely dirty on the outside. In addition, the windows were so dirty you could barely see out of them. This presented a safety issue.

Mark F. 
Clasificación:
5.0

More equipment onsite. Sean was awesome

Hollie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

Margaret T was very helpful in letting me know everything and i was impressed with the way she runs it and efficient and how easy it was to rent and do the paperwork so it wasn't stressful!! Great employee!!

Gidget G. 
Clasificación:
3.0

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rude

Vicky W.  |  Overall Experience 
Clasificación:
5.0

Compare to other Uhaul locations this is by far the best one. I have a Storage unit at this location and had a wonderful experience. I told myself I will use this location if I ever need another Truck again. With other locations I had really bad experiences to the point that I wanted to use Budget Rentals. But this experience changed my mind Great place nice customer service

Bianka S. 
Clasificación:
5.0

Great service. Pleasant staff.Thanks for a good experience. John Plendl

Patricia P. 
Clasificación:
4.0

Change management, having a $39.99 truck for 6 days and over charging a customer $600. Is wrong.

Sheila T. 
Clasificación:
5.0

Squeaky clean facility!

Greta C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

Very helpful lady helped me

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

Had a hard copy of my pickup time and unit from Shoppers. When I arrived no unit. While the help tried to contact U-haul another customer told me they did not have his unit the day before. Finally I was told that they had moved my reservation to another location. I was given a phone # which I called to make sure it was there which it was. This location was further away.

Orrin L. 
Clasificación:
3.0

I got moved from the location in Tempe very close to my house to this location 10 miles away. I got a call the morning of my reservation saying they had no truck for me. I get over to this location and she tells me the truck has been rented. I put up a stink and she gave me the truck. She told me she would give me free miles but never did. I will not rent from u-haul again.

James M. 
Clasificación:
5.0

The people at this location were extremely helpful at every step of the process. I really like the way UHaul automatically adjusts the bill to the method or amount that most benefits the customer.

Russell S. 
Clasificación:
2.0

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  First Impressions 
Clasificación:
5.0

Margaret was extremely helpful and helped us with our move in every way we asked.

Christopher C. 
Clasificación:
2.0

The vehicle was nice and everything went as hoped. I would not recommend this location as the people working on both the days I was there were highly unpleasant and rude. They were very demanding and unwelcoming. Had the people helping my friend and I with the rental been more friendly I would have rated this location higher.

Averee V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  Online Move In 
Clasificación:
2.0

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Overall Experience 
Clasificación:
5.0

Great service

Bradley J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack K. 
Clasificación:
5.0

Rented a 6X12 cargo trailer. Drove 2 miles to my home to load it and discovered one of the tires was %60 low on air. Took it back the next morning to have it refilled. Inconvenient, but it worked out fine.

John H. 
Clasificación:
1.0

Poor customer service from start to finish, fraudulently charged my Visa card, Bank of America has been contacted and will be disputed.

Brett E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian o.  |  Overall Experience 
Clasificación:
3.0

Our trailer was so dirty inside and outside. The handles were rusted and the tires weren't in the best of shape. We actually had to hose the trailer down once we got it home. Also the customer service guy said this wasn't “his normal job” so he really didn't seem to know what he was doing at all when he hooked up the trailer to our truck.

Kristin C. 
Clasificación:
4.0

It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.

Donald W.  |  Overall Experience 
Clasificación:
3.0

The one woman that I had to deal with by the name of Margaret was completely rude and incompetent. She made me wait at the counter for at least 10 minutes while she typed stuff on the computer that could've waited. Then proceeded to make sticky notes before helping me. Obviously intentionally making me wait. She was totally rude after that. The other lady that took us out to the trailer was a gem. People like Margaret need to retire or find a job they actually like that doesn't involve people. She will continue to give this establishment bad reviews losing them revenue. It's unfortunate.

Fabian O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandar L. 
Clasificación:
2.0

It took well over a week for someone from uhaul to actually come and get the container once I was finished with it. They told me it would be picked up between 2 and 3 the next day (the 16th) but it wasn't picked up until the 25th, even after I called several times.

Skye O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Madeline W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
2.0

Better customer service and better upkeep of vehicle. I rented an Silverado truck and it had numerous chipped glass in the windshield and the body was scrapped on both sides. The interior dash and floors were not clean. I returned the truck early and was charged for the next day and was told I brought in late and other family had to make other arrangements. The front desk agent didn't look up my rental before telling me that even if I brought it back early I was going to still be charged for the days requested at time of reservation. I have used an different location and never been treated like that so I will never go back and I will only use the location on Broadway and country club on mesa.

Elsa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
1.0

This experience is reflected from my Nov 2020 experience. I had an issue with the STAFF. The staff. the vehicle was fine, BUT AS I ASKED THE STAFF HOW TALL THE OPENING WAS AND HE SAYS 7 FEET. THE QUESTION CLEARLY REQUESTS "THE OPENING", NOT THE INSIDE HEIGHT. BECAUSE OF THAT THE RENTAL DID NOT ACCOMMODATE MY NEEDS AND I IMMEDIATELY RETURNED THE VEHICLE. THE TOTAL TRIP BACK AND FORTH TO MY HOUSE WAS ONLY 3 MILES. BUT I WAS STILL BE CHARGED THE TOTAL PRICE OF THE RENTAL BECAUSE I WAS MISLED BY YOUR STAFF ON THE VEHICLE'S STRUCTURE. I AM HAPPY TO TELL EVERYONE TO AVOID UHAUL AND ULTILIZE OTHER BUSINESSES.

Michael S. 
Clasificación:
1.0

Reserved a truck at this location. They sent me to another location that wasn't open. Then I was sent back to the original location just for a upgrade. The representative was not okay with me having the check in on my phone and was charging me full price after another rep mentioned I receive a $50 refund and free upgrade. I was charged once when I left with truck and once again after returning truck. I only drove the truck 35-36 miles.

Carlton J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
5.0

Excellent customer service.

Feng C. 
Clasificación:
1.0

El cliente no dejó un comentario.

NEAL N. 
Clasificación:
3.0

Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilities

DONNY M.  |  Overall Experience 
Clasificación:
2.0

Poor customer service. Refused to take us out to the truck despite three employees doing nothing but sitting.

Kenneth E. 
Clasificación:
5.0

Gracias

Sean S.  |  First Impressions 
Clasificación:
5.0

I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.

Jon N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

Nice facility, but too many price increases.

mike w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John or Crystal M.  |  First Impressions 
Clasificación:
4.0

I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips

rebecca p.  |  Overall Experience 
Clasificación:
2.0

I ordered a 6x12 open trailer to tow my motorcycle.. when I got there they told me that I ordered a closed .I didn't care which one I used so I took it.get to pickup my motorcycle and trailer has no ramp had to go exchange and get the open one.i told these people I was picking up a 900 pound motorcycle and still gave me a trailer with no ramp..

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary & Jeanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ozkar A.  |  Overall Experience 
Clasificación:
5.0

Thank you,i am satitfied.....

maurice g.  |  First Impressions 
Clasificación:
1.0

Very ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.

joseph m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manlio G.  |  First Impressions 
Clasificación:
5.0

Your office staff was always enjoyable and friendly

Mark K.  |  Overall Experience 
Clasificación:
5.0

Online rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!

Kerri L.  |  Online Move In 
Clasificación:
2.0

The agent that assisted was combative and did not acknowledge that she had the wrong account name and reservation information on the screen after our attempts to correct her 3 times. My partner and I tried to correct her and she would immediately interrupt us to say she knew exactly what she was doing ... by yhe third attempt she unwillingly let us finish our statement and finally acknowledged that she had the wrong account. The reservation took way too long considering we pre-uploaded copies of the driver's license to the reservation in an effort to speed up the appointment.

Jacob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva M. 
Clasificación:
3.0

The phone-based/online check-in process seemed very good until I had to check in. There was little instruction as to how to take the license picture (which I did) and the system (for some reason) didn't accept it though my license is new and clear. I do online check deposits with my bank all the time without issue. The system replied that my alternate contact was the same as me- which it wasn't and eventually just hung. That was a strange error and actually wasn't true. So I had to go into the counter-which I didn't want to do because of Covid-19; hence why I tried online. The agent didn't know if I should cancel or modify the reservation and struggled trying to get the reservation to process for a long time, eventually saying that "they" couldn't read my license picture because it had a shadow across it. Not sure why this would be an issue since every character in the picture was clear. The online process needs refinement to work properly and without issues, apparently.

James H. 
Clasificación:
1.0

Employees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I "call someone to drive it for you".

Katrina P.  |  Online Move In 
Clasificación:
1.0

low tire light on in van, no one to help, no counter help for smooth transactions, employees in breakdown not greeting customers. The most understaffed, untrained staff I've been exposed to in awhile

Rene W. 
Clasificación:
3.0

Every time I rent from Uhaul there's a screw up. This time they gave me the wrong trailer number. They were very puzzled when I returned. Took 20 mins to figure out the trailer number on paperwork didn't match the one I was given.

Todd L. 
Clasificación:
2.0

The suspension was not well maintained. The trutk needs a wheel alignment and it shakes when riding over freeway lane markers. Clean windows would have been nice and I could have lived without clumps of someone else's nose tissues in the door pocket bins. The vehicle was parked so it's driver's mirror was 2” from the next truck's mirror. In fact I had to enter from the passenger side and had to be very aware to not back up or it would have collided with the other truck's mirror. Zero regard for safety or comfort of the customer.

Mitchell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance P.  |  Online Move In 
Clasificación:
1.0

I arrived at 9:09 and didn't leave until 9:45 I was the first customer of the day . The person assisting me wasnt professional and didn't really know much about job.

Destiny V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Skye M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica W. 
Clasificación:
1.0

Customer service was horrible. We made reservations and uhaul changed it without us knowing. We did t receive the truck until 1 1/2 after our reservations and they made us drive to three different hauls. It was horrible and I will never use uhaul or recommend them.

Robert W. 
Clasificación:
5.0

They made the experience very easy....

Katherine R. 
Clasificación:
3.0

The staff at this facility need to be a little more friendly and be more efficient.Tried to check out on a Sunday couldn’t because of computer problem this was the guys third day on job.

George L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Aishia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
3.0

After drop off out rid wasn't there to pick us up for a few minutes and they made it feel like we had to wait outside when it was cold and rainy

charles T. 
Clasificación:
3.0

Your representative (Margaret) in the office had an attitude a mile long. She acted as though she didn't really want to help us. We were the only ones there for a while so it wasn't like she was swamped and busy. She wasn't friendly and every time we asked a question about equipment pricing, she acted bothered that she had to look it up. I'm not trying to get her fired. Maybe she was having a really bad day or something, or maybe she needs some training on customer service. No one should get an attitude when coming in to give you business. If we had had another option, we would have gone somewhere else for this reason alone. The gentleman who helped with the equipment was helpful and nice.

Michelle R. 
Clasificación:
5.0

The customer service was great. Everyone was very informative and eager to help. The van was in overall good condition, but being a mechanic it was way out of alignment and had oversteering issues like something was loose in the suspension. The brakes also seemed squishy. I let the woman who checked me nack in about the issues. Other than that the van was clean and did the job we needed it for

Donald A. 
Clasificación:
5.0

The staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.

Don A.  |  First Impressions 
Clasificación:
5.0

The two individuals who checked the vehicle out and back in we're helpful, professional and very personable. I would not hesitate to to do business at this location again.

Jo M. 
Clasificación:
1.0

Price 3 times what I was told. After a phone call, then driving to location and confirmed what I was told on a 48 hour truck rental, $235 total. $74.19 was priced at time of rental. Employees had no understanding about their business pricing!

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHER MICHA A. 
Clasificación:
5.0

none

EDNA W. 
Clasificación:
1.0

My truck had spilt soda in the cab seats and then had several mechanical problems. I wasted half the day working with roadside assistance just to be told that it would still let me make my move and then they'll fix it when it gets back. The truck proceeded to shake so hard at any speed over 40. It would shake so much that the cab felt like it would break off from the rest of the truck. The break fix light would sporadically turn on and beep constantly while driving. I reported it to this location and was told the manager would call. Still no call. Only communication was telling me that I'll be paying full price for a defective truck that lost me half a days with of work that I can't ever replace. Worst experience with renting a truck.

Justin J. 
Clasificación:
2.0

El cliente no dejó un comentario.

kristen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George A.  |  Overall Experience 
Clasificación:
2.0

when I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reporting

MARIO C.  |  First Impressions 
Clasificación:
5.0

The app is horrible. Had issues picking up and dropping off. Couldn't click the links in the app to take photos. Uninstalled and reinstalled. Signed in and out. Ended up having to do everything in person.

Christopher R. 
Clasificación:
2.0

Staff was very rude and supervisor wasn't very pleasant either. I was treated very poorly and also locked in the gate after hours and had to threaten to call Mesa police and fire department to get let out after almost an hour. I will never come back to this location!

kristen c.  |  First Impressions 
Clasificación:
1.0

Brought the truck up to the dropoff tent and waited inside my vehicle for 5 minutes but no staff came out. Figured they were busy inside so I would just walk in. No customers were inside and two employees were sitting there. I let them know that I was dropping off my vehicle and the manager even told the one employee that he had put up a big screen in front of their desks so they would know when a customer was waiting outside in the tent. The person helping me seemed very lazy and could care less about helping me with this drop off and couldn't get his handheld device to work outside. Before I even showed up I knew I was not going to be able to make the drive back because I blew out my back on the first trip. I called UHaul ahead of time and gave them all my information and my reservation # and told them of the situation because I wanted to know the penalty. I was assured it would be between $200-$500 max. So when I went in to pay I was told $750. I asked the employee to explain and he said its "probably just the mileage and gas STUFF". How is there not some itemized list of charges. I asked to see the itemized list and he just kept saying he didn't know. Mind you while this is happening the employee next to him is dealing with another customer asking why she was overcharged and that employee just kept saying he couldn't find her reservation #, name, and vehicle number. Not exacting building confidence in my situation with it costing more money. If it was right why was I told differently from 1-800-Go-U-HAUL?!? If it was wrong that is almost worse but his lazy attitude no manager assistance and watching two kids not know how to easily help customers at the same time showed some real red flags.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C.  |  First Impressions 
Clasificación:
5.0

Wonderful! Thanks!

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loren S.  |  Overall Experience 
Clasificación:
4.0

The in-store personnel were great and tried very hard to help me when their internet and phones were down. The app was super frustrating. Seriously, it was awful. When I talked to customer support on the app, they passed the buck back to me and wouldn't re-route me to another location and couldn't do anything from their end. Very upset about that. Wasted an hour of my time. This is the second time in a row I've used Uhaul and had to deal with less than professional customer service over the phone or online. I will not be using your company again. Love your equipment, hate your customer service online or over the phone.

TOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Offer the customer a pre-rental check list so individuals will know how to properly inspect their rental for the purposes of safety and accountability. Plus, offer a certified inspection of the rental covering maintenance, and tire / brake wear. I had a great experience renting your vehicle, but thought it would be nice to have a snapshot of the maintenance history in advance of a long road trip.. Thanks.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
4.0

Train your stuff how to be more professional.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick O. 
Clasificación:
3.0

The trucks cab area was pretty dirty but the rest of everything was pretty clean. But price was fair and overall good experience

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson B. 
Clasificación:
5.0

The first truck that was issued had syringe needles and burnt foil, it smelled so bad we had to get a second truck issued.

Modesta I. 
Clasificación:
5.0

Very speedy check-in.

GLENN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesus A. 
Clasificación:
1.0

Everything was wrong from reservations to drop off

William M. 
Clasificación:
2.0

This van was returned on 12/23 to a Uhaul associate. The gentleman asked if i wanted an email receipt but i never received one. It showed open until after Christmas when I got a call from Uhaul National. I received my receipt shortly after the call with a return date of 12/26. Please adjust my bill accordingly and forward me a new receipt. You can credit the card on file for the rental... thank you.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

Great service lady that got me all setup.

Mark K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Very happy with the overall process and am very grateful for the Mesa location allowing me the extra few days when needed.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
1.0

Margaret and Eric need knowledge and experience and customer service. I did not have a pleasant experience with this U-Haul storage unit facility. Have a beautiful day.

Tracy L.  |  Overall Experience 
Clasificación:
3.0

The person that was helping he was being rude wasn't really nice

Shonda S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Reyn B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mirandy T.  |  Online Move In 
Clasificación:
2.0

The second floor stank like dead animals. The staff was sometimes alright and then randomly very rude and short. The unit rental price kept climbing often. I wasn't happy about that.

MIKE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miachel J.  |  Overall Experience 
Clasificación:
4.0

Eric is there any way we can get unit MM10 weather strip replaced on the rolling door. The one there now is far beyond useful.There might be a piece left and that piece is brittle n useless...I Thank You in advance....Ozkar Acer0

Ozkar A.  |  First Impressions 
Clasificación:
5.0

It was a close location for me and was well maintained and convenient access.

Victoria S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce R.  |  Overall Experience 
Clasificación:
5.0

Have recommended to friends. Nice facility and helpful staff.

HENRY J. W.  |  Overall Experience 
Clasificación:
5.0

Thanks to all people i came in contact with you were all kind and helpful.

Thomas or Hannah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Liliena P.  |  First Impressions 
Clasificación:
5.0

I have utilized the units "rooms" on the east lot for over 15 years prior to U-haul's purchase of the property. The facility maintenance, employee friendliness and helpfulness under U-haul's operation has been superior.

STEPHEN L.  |  Overall Experience 
Clasificación:
1.0

My storage got robbed twice I paid for insurance and nothing was done to make it right

Danielle A.  |  Overall Experience 
Clasificación:
1.0

I've always held Uhaul in high esteem. It is my preferred choice for any moving services. I repeatedly had great experiences with this company. Not only have I been a customer numerous times, but I was also an Authorized Delear for Uhaul with at least 17 to 20 trucks at a location I moved away from.In my time running a Uhaul services, not under any condition have I treated any customer with the irreverence they gave me. I trained my employees how to speak to customers with dignity and respect, no matter the situation, the customer will always be treated the right way. They need help. Upon my arrival, I immediately did not feel welcomed. I did not feel the hospitality that I have always received from Uhaul's great customer service. The employees did not seem to care in the slightest. They have no regard for customers' concerns. I asked Margaret, one of the employees, if they had a lost and found because we were missing boxes with our belongings. She quickly responded with a "NO." I would not be complaining if she had only said no, but she further said, "ME PERSONALLY, IF I FOUND A BOX OUTSIDE, I WILL TOSS IT IN THE GARBAGE AND THEN WRITE A NOTE HERE." We then asked for the general manager hoping that he could be a little more helpful than Margaret. I asked the same question and he said "RIGHT HERE" and pointed beside him where there was nothing. I felt utterly disrespected. That is not how you handle customer service. They had an immense amount of attitude at this location and they don't seem to care about their customers and concerns. This wasn't the first time I had a terrible experience at this same location. They had the same inferior attitude and inattentive work ethic when I was checking in my equipment and getting a storage unit the first time I arrived. The general manager Eric didn't seem to care as well. I WILL DEFINITELY NOT RECOMMEND THIS LOCATION!!! Go somewhere else that will give u respect and treat you like a valuable customer.

claire c.  |  Overall Experience 
Clasificación:
3.0

The price I paid for a small unit was excessive. I was paying $69+ for a no climate control. Then it was raised several dollars more. That was the last straw I was paying $63 for a climate control and same size storage bay previously when I lived in Laveeen last year. You might want to adjust your pricing.. just suggesting!

maryann t.  |  Overall Experience 
Clasificación:
5.0

Maggie provided information regarding location of our RV site, how to access (via access card) and hours of access to the storage facility. She let me know that for a small monthly fee, we could have access 24/7. I passed on that option as I cannot imagine a situation where we would need to park or access our RV after the standard access hours. We tried the card and it was noted that it may take a few hours until it was activated. I was provided with a temporary code so I could go to the site and have any questions addressed while I was still on the premises. I took a look and confirmed that there was a dump station as that was important to me. Maggie was kind, helpful and provided excellent customer service. I would recommend this Uhaul location to friends and family.

Colette or Jim T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco S.  |  Overall Experience 
Clasificación:
5.0

My experience with the staff was great. Friendly, helpful, and efficient. This is my first time renting a storage and I was surprised and happy to learn how fast, easy, and convenient it is to start the process online then have an employee reach out to confirm everything.

Ashley W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirlene B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Harrison L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina W.  |  First Impressions 
Clasificación:
5.0

Anthony is a joy to do business with.

heather n.  |  Overall Experience 
Clasificación:
5.0

I would like to thank you for your time and consideration into my storage rental from UHaul. Your decision to allow me to clean the storage and remove all the item for a zero balance was beyond gracious of you and your team. I have no words other than it was extremely appreciated and you have blessed my life more than you realize. I lost my Dad a few months ago and my partner lost her Mother 3 weeks ago. Between funeral arrangements, funeral expenses, travel, hosting family during those hard times and also home schooling kids ... it's been financially, emotionally and physically draining. I am a responsible person and accountable for my past mistakes and not taking care of the storage was always on my mind (rather, mistakingly trusting my ex to take care of it)... which I thought she did. All in all, thank you so much for your generosity and allowing me to clean the storage. You removed a "brick" of stress from my shoulders and I will need to pay it forward somehow. Please take care and stay healthy.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Maggie/Margaret the storage manager was very friendly and very helpful.

Larry or Debra G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

manuel o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kristen b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERMIN C. H.  |  First Impressions 
Clasificación:
5.0

Eric, your Agent Maggie was amazing. We had an uncontrollable event where the 20' truck we reserved was not returned to the location as scheduled. We were offered a 15' truck but weren't sure our stored belongings would fit. Maggie searched every local location for a truck for us and was able to secure a trailer (free of charge) to make up the difference in cu sq ft. She also added an extra day and mileage. The trailer was at another location and the dealer there flat out refused to give us the trailer unless we paid for it. In the end, made the 15' trailer work (hubby is great at Tetris). Maggie again came to our rescue the next day when my husband was checking out and closing the storage unit contract, which was in my name. She authorized the closure which we very much appreciated. Maggie went above and beyond our expectations, she deserves recognition as a valuable asset to your location, Eric. Thank you.

Jo S.  |  Overall Experience 
Clasificación:
5.0

I HAD 3 UNITS FOR WELL OVER A YEAR & NEVER HAD A PROBLEM & THEY WERE ALWAYS VERY POLITE & CONCERNED OF MY QUESTIONS WITH GR8 HELP & ASSITANCE!! WILL RECOMMEND TO EVERYONE!! THANK YOU & UNTIL NEXT TIME!! P.S. I LIVE IN INDEPENDENCE, MO NOW!!

Roger H.  |  Overall Experience 
Clasificación:
5.0

Thanks.

Thomas or Hannah P.  |  First Impressions 
Clasificación:
4.0

Clean and dry, air conditioning . Great, friendly staff!

roxanne h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnice B.  |  Overall Experience 
Clasificación:
3.0

Prices are a bit high.

John M.  |  Overall Experience 
Clasificación:
1.0

To many stoopied roles to just rent a storage unit. To much Reddick less paperwork. U have to wate forever to get assistance, I had one customer ask me if any budy worked t here. The guy who cheeked me in was a jerk. They wonted 3 peple as resfersonce. I don't know anybody, so I was forced to lie just so I could rent a storage unit, pretty sad. And a big company like u and u don't give milatery discount, now that's really bad, just out for the money huh?

Tammy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimmi C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda M.  |  First Impressions 
Clasificación:
5.0

Overall excellent very satisfied, however on the day of move out, there was an awful smell starting in the elevator which smelled like something had died. Placing mice traps can be a good thing but if one has been caught in a closed storage; how do you get them out if the person does not come for days to notice the catch. I'm confident you will be more consciously aware and carefully consider the safety in which all your patrons can stay healthy while in your establishment, since the Covid-19 has scarred us to a panic please keep cleanliness a priority.

MELISSA D.  |  Overall Experience 
Clasificación:
5.0

Very nice job everyone !!

Jeff C.  |  Overall Experience 
Clasificación:
4.0

U-haul are okay.

mike M.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was when I called back to actually rent the unit and was on hold for 15 min only to be transferred to a customer service rep (someone named Juan) who told me I had to come in and sign a contract even though I had already spoken to someone who was ready to make the deal over the phone. The customer service rep spoke to me like I was an idiot and didn't seem to want to help me. It's all good though because I called back and got another individual who was more accomodating.

kimberly t.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Dorsey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy V.  |  Overall Experience 
Clasificación:
1.0

Didn't have a storage unit I reserved a month and a half ago. Then when I called uhaul customer service and cancelled my mobe in with them,, this location proceeded to rent me a unit I did not rent and was going to charge me without my authorization. Margaret the store manager, was unprofessional and rude to both my husband and I.

Callie J.  |  First Impressions 
Clasificación:
1.0

The store manager, Margaret, was rude, unprofessional, and short with both my husband and I.

Callie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janee B.  |  Overall Experience 
Clasificación:
3.0

When any concern or issue arises just handling it and not placing any inappropriate blame or blame of any sort could help the process maintain its professional and business position.

R B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aianna D.  |  Overall Experience 
Clasificación:
3.0

There was only one employee who I want to work with from the entire staff and that is Miss Maggie. It seems that she is the only one there who knows how to talk to customers, has knowledgable information about UHAUL, and is professional to customers. Every other person (except for another woman) was unprofessional and it was confusing/difficult to work with them. When I went to close the storage unit facility out another male employee, Tyca I believe his name is, told me I was good to go but didn't go and check my unit at all. He seemed to be in a hurry as he was getting ready to finish his shift. At the time I had believed him until a week later when I received a late notice saying that I was fined for a late payment. I called UHAUL and talked to a woman on the phone who was able to fix the entire mess up but I was still annoyed that I had to go through that ordeal when I was told I had nothing else further to worry about from a different employee. Additionally, we had rented a 15 foot UHAUL, dolly, and car transport that same day so I had different moving pieces that made the entire day more complicated for us. After Miss Maggie had left for the day, I felt that my services were disorderly and I had to get in front of an employee if I wanted any help at all - otherwise I would be waiting a very long time until someone asked me if I needed help. Overall, I will rate this Mesa UHAUL as average because Maggie is a wonderful employee but the other men are unprofessional and don't seem to communicate well with each other or the customers. Furthermore, I'm very happy that when I called my problem was fixed. I wouldn't suggest this UHAUL to a friend though because of how many issues I encountered unless they strictly do their business with Maggie or another woman at the establishment.

Azucena M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ahmed E.  |  First Impressions 
Clasificación:
5.0

Motorcycle trailers?

steve b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M.  |  First Impressions 
Clasificación:
5.0

Your staff is extremely helpful and friendly!!

Jeanie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

I had the opportunity to work with Anthony again and what can I say??? He represents the best in professional and friendly service!!!

David H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel H.  |  Overall Experience 
Clasificación:
5.0

Nice and clean location. Very helpful staff. Thank you for having a restroom where the outside storage units are. Oh, and for the use of dollies. That made all the difference.

Paula G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASH S.  |  Overall Experience 
Clasificación:
5.0

Love you guy's you took very good care of my thing's.

GWEN W.  |  Overall Experience 
Clasificación:
5.0

Great service!

Deborah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyatt M.  |  Overall Experience 
Clasificación:
1.0

I started out at one uhaul facility on Apache Blvd and the 101 I rented there for about four months then the guy I was sharing space with started to hang out there a bit to much and started associating with some other people there and all them started to be in my unit as well so I thought the best thing to do was remove myself from the situation and at the same time my family member was talking to the president of the company and was letting him know what was going I thought I was all good and wanted to stay with uhaul so I rented another space at mckellips and Mesa Dr...it's called uhaul riverview....I even payed an extra ten dollars this month for the 24 HR drive in...well within one week they came and told me my 24 HR service was being takin away due to what was going on at the last unit I had and I had to have office hours to be able to get into my unit...no not gate hours as though that's what I thought office hours 7 am to 7 pm..I was really upset I started to cry cause I did nothing wrong buy move out and distance myself from the issue.i also asked if they was going to return my ten dollars for that service and they told me no they kept it..so I went through the rest of that month with those rules And when I went to pay on my unit I asked if my hours could be back to normal I was. Asking for gate hours at this time no 24 HR thing ...I was told they couldn't do it cause of the issue at the other unit at a totally different facility and I did nothing but move..I told Eric the manager there that I was going to move my thing then and give my money to someone who respected my money and time...I would never recommend uhaul to anyone I was treated as if I did something wrong and I even had to pay for it so if anyone would like to know go to right space storage they are cheaper the space is bigger and the employees there treat you with respect and kindness....Broadway and long more in Mesa check them out stay away from uhaul they only want your money

virginia m.  |  Overall Experience 
Clasificación:
5.0

Easy check in and facilities are so clean.

Rebecca P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  Overall Experience 
Clasificación:
5.0

front staff needed more help, sometimes takes awhile to get done.

jande r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel C.  |  Overall Experience 
Clasificación:
5.0

I've been renting trailers from this location periodically and always seem to get to deal with Anthony; Anthony also worked with me on this unit rental. GREAT service and he really knows what he is doing - he is representing your company well. Some surveys ask if I would hire individuals based on my experience with them - I would definitely hire Anthony!

David H.  |  First Impressions 
Clasificación:
1.0

My experience was horrible. They rented me a unit. We walked to the unit it had already been rented. The card they gave us didn't work either. I had to finally take an outside unit. We drove over there and all the paperwork directions were wrong so we had to figure that out to even find the unit. They said they could put me on a list if an inside unit would come available but that it was a very long list and I probably wouldn't get one.

Vicki B.  |  First Impressions 
Clasificación:
5.0

The drive between the units is wide and maneuverable. Doors open easily

dawna l.  |  First Impressions 
Clasificación:
2.0

I rented a 20 ft truck for a cross country move. The big deciding factor for me was the free month of storage. When I got to my destination I was told I would only get a unit of up to 10x10, if they had one available. Otherwise they could only give me a 5x10 unit. As you know the contents of a full 20 ft truck will not fit in a 5x10 unit. After much discussion the storage manager Maggie decided, out of the goodness of her heart to give me two 5x10 units but only if she had them side by side, which luckily she did. Going to another location would have been costly since I had to return the truck to that location to get the free month since I had already dropped the car trailer off there the day before. It was only with a lot of work and adjusting to get my belongings to fit. I only needed the unit a week, as I had anticipated. Checking out was better since Maggie wasn't there. She was borderline rude, condescending to customers and other staff, and made me feel like she was doing me huge favors. I later learned she was wrong. A family member who moved the week before, and rerurned to another location got a 10x15 unit, same size truck, same origination point, one week earlier. I will not return to that location and will tell anyone who asks not to use that location either. I rented a trailer to move my belongings out, from another location, and they were 180 degrees better. I wish I had gone there for my storage but they were full.

Susan A.  |  Overall Experience 
Clasificación:
2.0

Took 30 minutes for anyone to help me. Nobody was even in the building. The outside units are dirty, but the inside units are clean. The man helping me had to put in my full order form 3 times. My key code wasn't working. Lots of issues.

Alex B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WASTE NOT, INC. W.  |  Overall Experience 
Clasificación:
5.0

A very nice and clean facility.

Mike L.  |  Overall Experience 
Clasificación:
5.0

Very friendly and fast

Joe V.  |  First Impressions 
Clasificación:
5.0

No hassle check-in, easy access to drive up storage units.

Mike L.  |  First Impressions 
Clasificación:
5.0

Great facility and professional staff. We had to relocate to a larger unit, and the staff quickly and efficiently handled that.

DAVID D.  |  First Impressions 
Clasificación:
5.0

Meggie the manager was very helpful with my needs. Very knowledgeable.

Anthony M.  |  First Impressions 
Clasificación:
5.0

The two staff members were very helpful answering all my questions. I really appreciated both of their attitudes you could tell they both liked their jobs

Scott A.  |  First Impressions 
Clasificación:
5.0

The gentleman that assisted us with the unit was polite knowledgeable and very curtious. It was a very comfortable and good experience.

Theresa C.  |  First Impressions 
Clasificación:
5.0

General Manager, Eric Gronning made renting my storage unit a very pleasant experience from beginning to end. He was extremely professional and friendly, the kind of U-Haul service that needs noted.

STEPHEN L.  |  First Impressions 
Clasificación:
5.0

Anthony was awesome,hooked me up with a free month of storage while I looked fir a place to live. The facility was clean nice and wonderful.

Michael Y.  |  First Impressions 
Clasificación:
3.0

It was expressed that if I moved my furniture out of storage before the end of the month, then my storage payment would be prorated. I was then told that was not a practice of U-haul.

Arlinda M.  |  Overall Experience 
Clasificación:
2.0

I had reserved a small storage space and when I arrived at the time specified the facility only had a large storage space. They did not work with me, an individual with disabilities.

NANCY G.  |  Overall Experience 
Clasificación:
5.0

Eric and his staff were great! A++

John H.  |  Overall Experience 
Clasificación:
1.0

I had 2 major issues with the truck which resulted in the delay of movers that were scheduled to help me move and unpack. The truck would not start and then the back of door would not close

Anita S.  |  First Impressions 
Clasificación:
5.0

Very good experience with the Staff and the Facility. Very convenient and easy to access our unit.

Mary T.  |  Overall Experience 
Clasificación:
5.0

A very simple and complete service from start to finish, if needing to have a storage facility is necessary, it couldn't have been any better.

Pam K.  |  Overall Experience 
Clasificación:
5.0

always friendly and professional

Trudee B.  |  Overall Experience 
Clasificación:
5.0

Efficient and friendly experience

Paul L.  |  First Impressions 
Clasificación:
5.0

I just didn't like the fact at times the outside lights didn't work and was to dark.

Amanda A.  |  Overall Experience 
Clasificación:
5.0

It was excellent thx so much

MARIO M.  |  Overall Experience 
Clasificación:
5.0

The customer service was top notch, Eric took care of our every need and anticipated the potential problems we could face by taking us to the storage yard and letting us check out the space.A+A+A+A++

John H.  |  First Impressions 
Clasificación:
5.0

Helping with locks when keys have been lost for them. Don't want to pay a locksmith for something small.

Skehg’ Hiosik G.  |  Overall Experience 
Clasificación:
5.0

Sales associate was on top of his game. He was attentive and his knowledge of how to and when to was on point. He treated me like a guest and not like a customer. He answered all my questions.

Andrea J.  |  First Impressions 
Clasificación:
5.0

Great storing experience tied to our 5th wheel trailer. Ample space to maneuver when loading/unloading the unit & entering/exiting the lot. Well thought-out configuration & well run operation.

Dennis H.  |  Overall Experience 
Clasificación:
5.0

very good

Martin P.  |  Overall Experience 
Clasificación:
5.0

Super

Lashun M.  |  First Impressions 
Clasificación:
5.0

THE STAFF WAS VERY VERY FRIENDLY AND JUST AS HELPFUL. U- HAUL HAS A GREAT TEAM WORKING FOR YOU THAT WAS REALLY NICE TO SEE THANK YOU

Laura A.  |  First Impressions 
Clasificación:
4.0

The only thing is that it really costly per month

Larry C.  |  Overall Experience 
Clasificación:
5.0

Staff is always friendly and helpful.

Michael H.  |  Overall Experience 
Clasificación:
5.0

So glad I went with Uhaul self storage. Met all expectations. Equipment was super handy and in good shape. The layout of the facility and parking by the doors was awesome. Definitely recommend!!

Charles w.  |  Overall Experience 
Clasificación:
5.0

Very helpful explained everything gave me a few different options on storage

Edwin S.  |  First Impressions 
Clasificación:
5.0

very pleasant and helpful. Everything was explained clearly and completely

Bruce L.  |  First Impressions 
Clasificación:
5.0

Well run storage facility. Everything about it is easy and convenient.

Natasha L.  |  Overall Experience 
Clasificación:
4.0

Satisfied with the experience. Thx

Kathy N.  |  Overall Experience 
Clasificación:
5.0

Location was convenient and clean

Kathy N.  |  First Impressions 
Clasificación:
3.0

We ended up moving our things to another storage co. The unit pricing was more than 50% off what u-haul offered, and they had the same size units, but bigger width than depth & better access hours.

Leslie T.  |  Overall Experience 
Clasificación:
4.0

Location met all expectations

Dennis O.  |  Overall Experience 
Clasificación:
5.0

Gracias

Rosa M.  |  Overall Experience 
Clasificación:
5.0

Service was excellent! They always had free roller carts available to transfer your items from your vehicle to your unit. If I ever need a storage unit again. I know where I am going!

Hannah R.  |  Overall Experience 
Clasificación:
4.0

Great storage

jackie b.  |  Overall Experience 
Clasificación:
5.0

Stored my classic truck outside for about 2 years. Had no issues. Eric at the Mesa Arizona uhaul on Mckellips road did a great job. He kept an eye on my stuff and was always friendly.

Trever T.  |  Overall Experience 
Clasificación:
5.0

Friendly, knowledgeable staff. Clean facility and grounds. EZ, secure access.

Andrew F.  |  First Impressions 
Clasificación:
1.0

Staff is rude and disrespectful.

Gabriel N.  |  Overall Experience 
Clasificación:
3.0

Never enough staff. Long wait times.

Cecilia M.  |  Overall Experience 
Clasificación:
3.0

Public restroom were not useable, no place to dispose of any kind of trash

CARLOS S.  |  Overall Experience 
Clasificación:
5.0

Rep was super helpful & listened to my specific needs. He needed some teamwork to get exactly the space I needed, & everyone worked together to make sure the space I needed was made available. Good jo

Donita C.  |  First Impressions 
Clasificación:
5.0

We would come back.

ROBERT A.  |  Overall Experience 
Clasificación:
5.0

very easy

danny a.  |  Overall Experience 
Clasificación:
4.0

I was very happy dealing with U Haul as I only had the storage unit for a short time but it was very helpful to me. The only problem I had was taken care of very quickly.

Paul M.  |  Overall Experience 
Clasificación:
5.0

Anthony fixed my card one morning before the facility was officially open. He was so friendly and cheerful. I was grateful for his sincere willingness to help me!

tomas k.  |  First Impressions 
Clasificación:
5.0

Great Experience

Kathy O.  |  First Impressions 
Clasificación:
5.0

Happy with this U-haul facility and may return in the future if needed again.

Matthew R.  |  Overall Experience 
Clasificación:
4.0

Servicio amable

Deborah A.  |  First Impressions 
Clasificación:
5.0

Quick easy and friendly process.

Chasity F.  |  First Impressions 
Clasificación:
5.0

Great place - secure and great staff to assist with any issues.

Nancy D.  |  Overall Experience 
Clasificación:
5.0

Thank You

Patrick L.  |  Overall Experience 
Clasificación:
4.0

rented 2= 5x5 for the price of 10x5 turned out movers fit everything in one bay I was told they would only charge me for a single bay when i went back the next day i was told they couldn't

kelly h.  |  First Impressions 
Clasificación:
5.0

The representative was there when I first inquired up to three days later he helped and made this so easy and welcoming for me and my siblings so yes I would recommend this uhaul to others

Rhonda T.  |  First Impressions 
Clasificación:
5.0

Gregg took great care of me,can not be happier

Jenny M.  |  First Impressions 
Clasificación:
4.0

From start to finish everyone at the U-Haul Moving and Storage of Mesa went above and beyond the call of duty in order to help me with the move, the crisis and the panic. A great experience.

Kennan P.  |  First Impressions 
Clasificación:
5.0

I have rented a unit here several times over the years and always had a good experience. The facility is clean and the staff are great.

Tim O.  |  Overall Experience 
Clasificación:
3.0

The process to adopt a child is easier than the process to rent a storage unit these days. Cut back on the paperwork, I'm renting a empty box for christ's sake.

James D.  |  Overall Experience 
Clasificación:
5.0

Nice helpful staff & convenient location

Robert C.  |  Overall Experience 
Clasificación:
5.0

your employees at this facility were the most respectful, kind hearted, & helpful making everything about this experience the absolute best! I have nothing but good to say!

Caroline W.  |  Overall Experience 
Clasificación:
5.0

Great service

christina d.  |  First Impressions 
Clasificación:
5.0

Facility was great for storing our items for 9 months. Really appreciate that they have the Green Corner to donate items for others to take.

Elizabeth S.  |  Overall Experience 
Clasificación:
5.0

The Assistant manager was very helpful and knowledgeable. Good customer attitude and seem to know what he was talking about!

William F.  |  First Impressions 
Clasificación:
5.0

She was patient, kind, and helped me so much, Thank you for everything!

Bryce R.  |  First Impressions 
Clasificación:
5.0

Great customer service. I will use them again. Very satisfied

kim c.  |  First Impressions 
Clasificación:
5.0

I had a very good experience working with the personnel at this facility. I would highly recommend them

LOUISE T.  |  Overall Experience 
Clasificación:
5.0

Great experience

Nancy D.  |  First Impressions 
Clasificación:
5.0

The only drawback was distance as I ended up moving to Avondale & wanted to wait till I was able to get my belongings our of storage for good instead of moving storage facilities for a 3rd time.

janet h.  |  Overall Experience 
Clasificación:
5.0

Every encounter w/ staff @ this location was pleasant. They were helpful and competent. They assisted with any questions I had and made everything simple and fast. Definitely a wise choice.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Very clean! Staff was always helpful and friendly.

Nicole V.  |  Overall Experience 
Clasificación:
5.0

Thank you for making me feel my things were safe. Also thanks to the very helpful staff.

Kelly P.  |  Overall Experience 
Clasificación:
1.0

Since the inception of our contract every time we accessed the unit the alarm would scream when we opened the door. Despite numerous complaints to the office it was never corrected.

Angelique W.  |  Overall Experience 
Clasificación:
4.0

Quick and friendly staff

Candace C.  |  First Impressions 
Clasificación:
5.0

knowledgible staff. quick. effective. professional

Gary W.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful. All were knowledgeable and friendly.

John R.  |  Overall Experience 
Clasificación:
5.0

Carlos was kind and most accommodating! Everything went smoothly and I'm happy with everything. ¡Gracias!

Caroline W.  |  First Impressions 
Clasificación:
5.0

Thank you for all that you've done for me I can't tell you how much I appreciate everything that was done for me and now helpful you were to me in my need of help I can't tell you again how much I app

Helen F.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, helpful, kind and delivered A+ customer service. Would recommend to a friend.

Cherish L.  |  First Impressions 
Clasificación:
5.0

Very great customer service. I will be back if I will need a storage unit or a truck to rent.

Francisco G.  |  Overall Experience 
Clasificación:
5.0

Very pleased with Amber's assistance! She got us a unit near the elevator due to our limited ability. She was great at covering all the details and tuned into our personal need!

Paul M.  |  First Impressions 
Clasificación:
5.0

The guy who helped us was very friendly and helpful.

Andrea F.  |  First Impressions 
Clasificación:
5.0

Everyone was really nice and helpful made the move easy thank you😊.

Jacoree B.  |  Overall Experience 
Clasificación:
5.0

Super convenient and affordable !

Elenice A.  |  Overall Experience 
Clasificación:
5.0

Amazing service. Especially due on my lack of communication. Thank you again U-Haul

Seth I.  |  Overall Experience 
Clasificación:
5.0

Great location, well maintained and the staff was friendly and helpful!

Dorothy G.  |  Overall Experience 
Clasificación:
1.0

As the facility was clean and accessible. I find my experience with one of the employees that claims to be a "manager" exceptionally rude and far from being professional at any extent. Worst experie

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

Great people

Peter M.  |  Overall Experience 
Clasificación:
5.0

Enjoyed my experience with uhaul I'll definitely recommend them to all my friends and family

christi c.  |  Overall Experience 
Clasificación:
5.0

i had a storage unit for 3 years. I always treated professionally and everyone was always helpful.

SHERIE H.  |  Overall Experience 
Clasificación:
4.0

Actual check out was a pain but using the facility for storage was painless.

Darrel J.  |  Overall Experience 
Clasificación:
5.0

Service was very accommodating and courteous.

sheila w.  |  Overall Experience 
Clasificación:
5.0

Amazing

LINDSAY L.  |  Overall Experience 
Clasificación:
5.0

Eric does a great job managing the facility!!

leslie r.  |  Overall Experience 
Clasificación:
2.0

Just didn't fit my needs on a lot of levels.

Cj A.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and super attentive with any of my questions or requests.

Jessica Z.  |  Overall Experience 
Clasificación:
5.0

I worked with Lee and she went above and beyond! I will refer this location to every client I come in contact with. Thank you Lee for top shelf service!

Dorothy G. | Reservación
Clasificación:
4.0

Im working Heather, Storage Mgr. to resolve my issue of no (2)10x15 available.i Reserved early Sept. 2017. I came 219 McKellps Uhaul 9/30/17, was reserved & available Maybe now a10x25 or 20?.

Edward P. | Reservación
Clasificación:
5.0

Not been there yet booked a storage unit over the phone.very nice professional people.

paul k. | Reservación
Clasificación:
5.0

I really loved my Ubox experience, because everyone was friendly and helpful. When I forgot to give 24 hour notice to clean out my unit the staff was professional and understanding.

Christina B.  |  Overall Experience 
Clasificación:
4.0

all aspects of this uhaul were great except I continued to get a bill even after I moved out of the unit. I looked at the date and I believe it was just delivered late. otherwise great job!

John W.  |  Overall Experience 
Clasificación:
5.0

This was my first time renting storage with UHaul and I will definitely do it again. Thanks to Anthony for making transaction so easy. He was very knowledgeable and courteous...

Yolanda C.  |  Overall Experience 
Clasificación:
3.0

This uhaul facility would have been excellent, but they charged me a late fee and never reimbursed me when they told me they would. Waited over a month and never received it or a call. Work on that.

DASHON H.  |  Overall Experience 
Clasificación:
5.0

Anthony was so professional and courtesy. He was quick to assist and show us the process. I appreciate all the help. We would definitely rent again the storage units are so clean&bathrooms

asa p. | Reservación
Clasificación:
5.0

Ninguno

viola c.  |  Overall Experience 
Clasificación:
1.0

dirt and debris were blown into the storage unit under the door by leaf blowers when they clean the parking lot ruining my sensitive electronic equipment very unsatisfying.

Bart V.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly. Tell them what you have & feel you need and they are willing to go that extra step to help. From extended time of a trailer cause move took longer to finding right size stge

Russell W.  |  Overall Experience 
Clasificación:
4.0

Eric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!

Gabriel B. | Reservación
Clasificación:
5.0

Best storage I have rented from and conveniently located...

Yolanda C.  |  Overall Experience 
Clasificación:
5.0

It was a good experience and was able to get exactly what I needed.

Tiffany S. | Reservación
Clasificación:
5.0

Very clean facility and excellent staff!

DEREK T.  |  Overall Experience 
Clasificación:
5.0

I only rented a unit for a few weeks, but the staff there were very friendly and understanding, and were very prompt and knowledgeable about all my questions and concerns. They're great!

Miguelina M.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful staff

Russell P.  |  Overall Experience 
Clasificación:
3.0

I made a reservation and then canceled it same day as I found storage at Guardian for less money. Cancelling a reservation wasn't smooth. Had nothing to do with Mesa location.

James T. | Reservación
Clasificación:
5.0

Everyone was extremely accommodating and kind.

Jenny C. | Reservación
Clasificación:
5.0

Lee was very helpful and with all the mess up another uhaul rep had some Lee was AWESOME IN HELPING ME QUICKLY. I was disappointed that I had a truck longer than I needed it because of 2 bad reps.

TRACY H. | Reservación
Clasificación:
4.0

You guys are great! Your call centers are especially well-trained and helpful. I just ended up going with a closer location, but still staying with your company. ¡Gracias!

debra g. | Reservación
Clasificación:
5.0

I made a reservation but did not receive any paper work to confirm such. Anthony was very helpful and I was given a confirmation #.

Jan S. | Reservación
Clasificación:
5.0

Thanks for all of your help. H-Haul made our trip across the country and our unloading of our U-Box at the McKellips Road facility easy! Thanks again.

Gordy B.  |  Overall Experience 
Clasificación:
5.0

I called today 7/24/2018 at 1536 . I wanted to make sure my account would no longer be charged . I went to the facility before the first of July notified the staff the storage would be empty .No help

Tracy L.  |  Overall Experience 
Clasificación:
5.0

Opening hours in Arizona should be earlier. At 7 a.m. it is already getting hot.

Paul t.  |  Overall Experience 
Clasificación:
4.0

Good People

alex r.  |  Overall Experience 
Clasificación:
5.0

Great experience. Will rent again in future.

Anne C.  |  Overall Experience 
Clasificación:
5.0

Great thanks

joel s.  |  Overall Experience 
Clasificación:
5.0

i did have a few issues but the employees where quit to take care of it. this was the best uhaul experience i ever had. thanks mesa uhaul..

michelle a.  |  Overall Experience 
Clasificación:
4.0

It was the first time in an indoor facility and it was good and helped me to feel secure about all my belongings

MELISSA D.  |  Overall Experience 
Clasificación:
5.0

I feel that it someone does not use your service for the full month they should be pro rated. I only used 9 days in to the month and had to pay the full price of June..

Diane G.  |  Overall Experience 
Clasificación:
5.0

Everyone has been so helpful thank you all at Uhaul

Rehse W.  |  Overall Experience 
Clasificación:
5.0

I want to thank Uhaul and the wonderful staff for being there when I needed them the most. Thank you so much from the bottom of my heart.

Sonya V.  |  Overall Experience 
Clasificación:
3.0

Over priced and had to pay to use the dumpster which was way over priced as well besides not likeing the price of how much i had to pay a month its very clean well maintained and nice staff

Demia P.  |  Overall Experience 
Clasificación:
5.0

Thank you for the help you provided when I needed it. You are the storage we will use again, if needed. Thanks.

lorraine and graydon p.  |  Overall Experience 
Clasificación:
3.0

Good service, just didn't like the time restrictions for the storage facility. Extra money for after hours.

Marie F.  |  Overall Experience 
Clasificación:
5.0

Staff was great at move-in and move -out...Thank you

Evelyn G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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