I received terrible customer service from different locations and wrong information. The truck i picked up had 1/8 of a tank. This is ridiculous! I will never do business with uhaul ever agajn.Jose S.
Customer Reviews for U-Haul Moving & Storage of Lehi
Mesa, AZ 85201
(On McKellips west of Mesa Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Your front desk customer service representative Margaret at the mckellips location off of mesa dr was awesome and so helpful but there was another male employee at the front desk talking about another coworker which I thought was so unprofessional and rude with us customers hearing it. Also your attendant's at the drop off area at the queen Creek location need training on their customer service and not be so rude and treat us like we're bothering them to bring back a u-haul vehicle and tell us to just leave and tell us everything is fine and they will just email us the receipt of return and then try and charge me a $43 and $15 and some change bill to my credit card and when I tried to call to find out why I couldn't get through on the phone to that location and was transferred to the U-Haul customer service line to be put on hold for over ten minutes and no one ever came on the line so I could ask what the charge for $43+ was for. I returned the vehicle before 1pm and Left the truck clean. So I need a call back ASAP about the charges.Martha G.
El cliente no dejó un comentario.JEFFREY P.
First I reserved a pick up truck and then I got to the location they said that I needed an "actual credit card" to get a pick up or van which was not disclosed during my initial reservation so I spent $20 more getting a 10 ft box truck which I didn't need. Thanks for the truck though it was over kill but did the job.Roger H.
The manager was awesome I loved her a lotTHOMAS C. | First Impressions
El cliente no dejó un comentario.Andy N.
El cliente no dejó un comentario.Tasos E.
The mirrors on the truck were terrible. Couldn't adjust them to properly seeRobert K.
Trailer Electrical System not working at pickup.Adam A.
It would be nice if when you reserved additional equipment like dolly and furniture pads that they are in the truck or at least mentioned at time of rental. After I was finished with my paperwork they sent me out to the truck and then only when i checked the back, I had to drive back to the office and ask for the stuff and then the lady at the desk looked annoyed that she had to deal with it so luckily the manager gathered the stuff for us so we could be on our way.Michael M.
Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn't there and I had to go back home to get a lock which wasted some much needed time.Michael M. | Online Move In
El cliente no dejó un comentario.JoBeth Z.
El cliente no dejó un comentario.Mary L. | Overall Experience
Slow and give limited information about products. Customers waiting 3-4 deep and Reps have not a care in the world, no sense of urgency and on their cell phones on personal calls. TOTAL LACK OF CUSTOMER SERVICEPeggy R.
I was a bit irritated when my original pickup and return location, 2 miles from my home, was changed. The McKellips location and staff was terrific, only 15 miles further away. Thank you Staff!Thomas G.
El cliente no dejó un comentario.Frederick L.
El cliente no dejó un comentario.Joann M.
Great experience, friendly staff and speedy pick up and drop off processRafael B.
El cliente no dejó un comentario.maurice g. | Overall Experience
The woman who checked my trailer said I wasn't on the list to return my trailer but was able to accept it. She asked me to back my trailer in which I wasn't sure how to do and was very rude about it. She even told me â€œYou don't know how to back a trailer in?â€. I felt very irritated after leaving the place. Bringing a trailer back was a bit hassle.ERICA D.
El cliente no dejó un comentario.DMARCUS O.
El cliente no dejó un comentario.Jim D.
El cliente no dejó un comentario.BRADLEY E.
Everything was cool until the day of the guy that was at the counter informed me that he wouldn't let me leave the lot with the car dolly that I had ordered, citing that it was too much of a liability for me to use the car dolly. This was after I had received an email explicitly explaining that I would need to disconnect my drive train & a day after I had received a phone call confirming my order. I even explained that to the gentleman & he still refused & upsold me the AT that was at another location. I understand the AT was a safer alternative. But that would of been nice to have that conversation prior to me being under pressure to pack the truck and get out of state. And the extra $300+ charge just felt like insult to injury.Marc G.
It would be nice contact the local store by phone rather than getting the central HQ. I had to make several trips to the store to get things taken care of.John D.
El cliente no dejó un comentario.Gary O.
Not this location, but Uhaul in general needs to get rid of this "standby" reservation policy bullshit. Either it's a reservation or it's not, and adding more uncertainty and stress to customers in the middle of a move is extremely unprofessional and disrespectful. This is also disrespectful to your employees, who have to take the brunt of the fallout from your bad policy decisions. Whoever implemented and approved this policy of not guaranteeing reservations should be ashamed of themselves and needs to be demoted to an entry level scheduling employee so they can experience the customer dissatisfaction firsthand.Adam R.
Location for pick up changed and I was not notified on advance. Ha to drive too far for pickup.Paul V.
El cliente no dejó un comentario.Nick P. | First Impressions
El cliente no dejó un comentario.Mohammed B.
I was glad to obtain a U-haul that was only about 17 miles from my starting destination and am glad that I was offered the 60 miles option when I had to return at another location 10miles from my end destination. I traveled 57 miles for a 30 mile moving distance.RYAN C.
Funds were collected on hold card after being told payment would be collected upon return of rental. Not HappyDawn E.
Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.Jim l. | First Impressions
El cliente no dejó un comentario.Carl B.
The truck shook so bad we were afraid to drive it. When we picked up the man behind the counter told us all about having to send to Texas to get the truck and how we were lucky to get it. The movers we booked 2 for 4 hours load and unload were horrible..we had to get another mover for the next day!!!!!!Dennis H.
El cliente no dejó un comentario.KEVIN M.
Nothing. The lady who checked me in was so friendly and helpful. I wish she worked for me. I think her name was Margaret or Stephanie. One of the beat company reps you could ask for. I'll be back again at this location.craig A.
El cliente no dejó un comentario.Micah S.
I reserved at power and main - the morning of they changed it to country club and mckellips which was the complete opposite area I needed to be in and was charged quite a bit per mile still even though it was completely inconvenient. And the lady who looked up the reservation at country club (natasha or something) was completely rude to my girlfriend who we booked as the driver. Overall wasn't very satisfiedHolly D.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.Patricia T.
Thanks for the great experienceMustafa H.
I would've appreciated if there was more communication. It took a couple days to figure out where my stuff was. It was late on one end and I ended up getting it 2 weeks late. I only got 150 reimbursement.Sunday W.
I was very upset with my rental experience overall. I had reserved a truck to pick up in Fountain Hills but the day before I was to pick it up U Haul called me to say it wasn't available in FH and that I would have to pick it up in Phoenix or Mesa. I was upset about that but what was worse was that when I picked it up in Mesa, I was told the price was $60 more than the price I was given when I reserved it. They said it was because I was picking up in Mesa. I NEVER WANTED TO PICK IT UP IN MESA. I RESERVED IT IN FH. SO NOT ONLY WAS I INCONVENIENCED TO HAVE TO GO TO MESA THEY CHARGED ME TWICE AS MUCH FOR THE INCONVENIENCE! And the man who helped me in Mesa was very unfriendly and never apologized for the inconvenience and broken promoses. He pretty much said I was lucky to get a truck at all. Terrible attitude.Janet L.
Tried to give me the wrong truck. When I got the keys to the correct truck the turn single on the driver side was broken, the interior of the truck was dirty and looked as if it had not been cleaned recently. This is not what I'd expect from a locally based Arizona company. We are better than this.Ross S.
El cliente no dejó un comentario.Leilani G.
El cliente no dejó un comentario.Christopher A.
Everything was great aside from I had requested a furniture dolly and it wasn't inside. Just the moving pads/blankets. I had to go to Home Depot to purchase a dolly, which took extra time and mileage. I had even asked twice to make sure it would be in there and the guy on the phone reassured me it would be. So I was very disappointed about that.Kayla G.
El cliente no dejó un comentario.Alfred R.
El cliente no dejó un comentario.Dayanne H.
El cliente no dejó un comentario.PARKER F.
El cliente no dejó un comentario.MARTIN N.
Rude staff, vehicle not wiped down on the inside, was not able to rent the vehicle I reserved, customer service was lacking.Towanda G.
El cliente no dejó un comentario.Emma D.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Kimberly M.
Hire more employees for this location especially on the weekends. Thank you for your help.Kolokea S.
When picking up a truck the time was asked when I would like to bring it back. The guy did not specify a specific time or what a full day would be. I was told if I needed it longer or would be ok because it's not a whole day??? I guess my complaint is be specific on when you need your trucks back. But thanks for charging me an extra day and not letting me keep the truck for the day I was charged.Amelia T.
Hire more competent workers. Young people you are hiring , especially young women are incapable of doing a mans job apparently . I've noticed the decline in male employees to handle areas of trailer hookups. The offices are under staffed for number of people using your company. I had to drive more than 50 miles out of my way to even get a trailer. I'm dissatisfied and disappointed, I used to actually recommend the Riggs rd , Az Ave in Chandler . Not anymore !Bill M.
David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.DAVID L H. | First Impressions
Excellent service. However, Uploading pictures of the outside of the truck and A picture of the less than full gas tank gauge was very difficult. After 10 minutes of watching the uploading circle go round and round and round with only one of four pictures uploaded I had to leave to make my appointment to load/unload my furniture. Except for that I had friendly competent service.Richard B.
El cliente no dejó un comentario.Joanna S.
I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.Jazmyne C. | Overall Experience
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Michael S.
Appreciate the service and timeliness of the staff!Alan H.
El cliente no dejó un comentario.Richard M.
The first truck I received the turn signal and head light did not work. I had to take the truck back to them and picked up a second one. I was over in my miles and had to pay extra. Not happy.Richard C.
El cliente no dejó un comentario.ERIC R.
Your rate was raised twice in less than a yearMonette V. | Overall Experience
El cliente no dejó un comentario.Manlio G. | Overall Experience
Hire people who care to help a customer rather than argue with the customer and then hand them the key to the truck and throw them out the door to do a search find mission.Richard W.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.Lynnae B.
Your main reservation computer systems don't communicate with the outside dealerships and customer emails . The price you receive after verbally talk to a central csr doesn't reflect in the email you receive or at the pick up location. Makes for added stress. Then being bombarded with being asked to tow a trailer with someone else's goods to a destination even after texting â€œ Noâ€ in reply. Then called to complain about the text and get hung up on . For a logistical company this is very poor customer serviceBrian D.
El cliente no dejó un comentario.Larry P.
El cliente no dejó un comentario.Serena R.
El cliente no dejó un comentario.CLAYTON L.
You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.Clayton L.
bellow average customer service everyone seemed to be in a bad mood. everything that was explained was done half assed. I was told i was late for pick up when i had been inside the empty store waiting to be helped out for the time i "was late"Daniel V.
Your guys' pricing with taxes is insane not to mention I should have spent the extra time to add $2 more fuel but instead wanted to get truck back and was charged $19 for the missing $2. Insane. Guess when I have to move again I'll be looking elsewhereBrittany M.
great people working there, will be returning to this location again.Deborah W.
My location was changed the day of my pickup. I wasn't able to use the app to check in. I had to go inside the store and deal with a rude lady. She was going to scan my drivers license with her personal phone. What kind of a business allows that!!!! Never using uhaul again.JAMES M.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Cynthia S.
The lady that finished my order couldn't tell me why I had to pay an extra $70... just because it says so on here. I'm going to have to call and find out why.Joleen D.
El cliente no dejó un comentario.CHRISTOPHER W.
Customer service was EXCELLENT. The equipment however was extremely dirty on the outside. In addition, the windows were so dirty you could barely see out of them. This presented a safety issue.Mark F.
More equipment onsite. Sean was awesomeHollie A.
El cliente no dejó un comentario.THOMAS G.
El cliente no dejó un comentario.Nina D.
El cliente no dejó un comentario.Jeffrey B. | Overall Experience
Margaret T was very helpful in letting me know everything and i was impressed with the way she runs it and efficient and how easy it was to rent and do the paperwork so it wasn't stressful!! Great employee!!Gidget G.
The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rudeVicky W. | Overall Experience
Compare to other Uhaul locations this is by far the best one. I have a Storage unit at this location and had a wonderful experience. I told myself I will use this location if I ever need another Truck again. With other locations I had really bad experiences to the point that I wanted to use Budget Rentals. But this experience changed my mind Great place nice customer serviceBianka S.
Great service. Pleasant staff.Thanks for a good experience. John PlendlPatricia P.
Change management, having a $39.99 truck for 6 days and over charging a customer $600. Is wrong.Sheila T.
Squeaky clean facility!Greta C. | Overall Experience
El cliente no dejó un comentario.Alexis L.
El cliente no dejó un comentario.Kenneth W.
Very helpful lady helped mePatricia C.
El cliente no dejó un comentario.Michelle P.
Had a hard copy of my pickup time and unit from Shoppers. When I arrived no unit. While the help tried to contact U-haul another customer told me they did not have his unit the day before. Finally I was told that they had moved my reservation to another location. I was given a phone # which I called to make sure it was there which it was. This location was further away.Orrin L.
I got moved from the location in Tempe very close to my house to this location 10 miles away. I got a call the morning of my reservation saying they had no truck for me. I get over to this location and she tells me the truck has been rented. I put up a stink and she gave me the truck. She told me she would give me free miles but never did. I will not rent from u-haul again.James M.
The people at this location were extremely helpful at every step of the process. I really like the way UHaul automatically adjusts the bill to the method or amount that most benefits the customer.Russell S.
Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.Paul M. | First Impressions
Margaret was extremely helpful and helped us with our move in every way we asked.Christopher C.
The vehicle was nice and everything went as hoped. I would not recommend this location as the people working on both the days I was there were highly unpleasant and rude. They were very demanding and unwelcoming. Had the people helping my friend and I with the rental been more friendly I would have rated this location higher.Averee V.
El cliente no dejó un comentario.Sean M. | Online Move In
They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.Kelli Z. | Overall Experience
Great serviceBradley J.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.jack K.
Rented a 6X12 cargo trailer. Drove 2 miles to my home to load it and discovered one of the tires was %60 low on air. Took it back the next morning to have it refilled. Inconvenient, but it worked out fine.John H.
Poor customer service from start to finish, fraudulently charged my Visa card, Bank of America has been contacted and will be disputed.Brett E.
El cliente no dejó un comentario.Brian o. | Overall Experience
It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.Donald W. | Overall Experience
El cliente no dejó un comentario.Madeline W. | Overall Experience
El cliente no dejó un comentario.MARK T. | Overall Experience
El cliente no dejó un comentario.Christy L. | Overall Experience
El cliente no dejó un comentario.James H. | Overall Experience
Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilitiesDONNY M. | Overall Experience
GraciasSean S. | First Impressions
I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.Jon N. | Overall Experience
Nice facility, but too many price increases.mike w. | Overall Experience
El cliente no dejó un comentario.John or Crystal M. | First Impressions
I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillipsrebecca p. | Overall Experience
El cliente no dejó un comentario.Kimberly B. | First Impressions
El cliente no dejó un comentario.Cary & Jeanne P. | Overall Experience
El cliente no dejó un comentario.Ozkar A. | Overall Experience
Thank you,i am satitfied.....maurice g. | First Impressions
Very ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.joseph m. | First Impressions
El cliente no dejó un comentario.Harrison L. | Overall Experience
El cliente no dejó un comentario.Manlio G. | First Impressions
Your office staff was always enjoyable and friendlyMark K. | Overall Experience
Online rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!Kerri L. | Online Move In
Employees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I "call someone to drive it for you".Katrina P. | Online Move In
El cliente no dejó un comentario.Lance P. | Online Move In
El cliente no dejó un comentario.Ronnie D. | Overall Experience
The staff at this facility need to be a little more friendly and be more efficient.Tried to check out on a Sunday couldn’t because of computer problem this was the guys third day on job.George L. | Overall Experience
El cliente no dejó un comentario.JUDY P. | First Impressions
The staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.Don A. | First Impressions
El cliente no dejó un comentario.Russell W. | Overall Experience
El cliente no dejó un comentario.kristen c. | Overall Experience
El cliente no dejó un comentario.George A. | Overall Experience
when I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reportingMARIO C. | First Impressions
Staff was very rude and supervisor wasn't very pleasant either. I was treated very poorly and also locked in the gate after hours and had to threaten to call Mesa police and fire department to get let out after almost an hour. I will never come back to this location!kristen c. | First Impressions
El cliente no dejó un comentario.Charles C. | First Impressions
El cliente no dejó un comentario.Loren S. | Overall Experience
El cliente no dejó un comentario.robert b. | First Impressions
Great service lady that got me all setup.Mark K. | First Impressions
El cliente no dejó un comentario.MAUREEN P. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
Margaret and Eric need knowledge and experience and customer service. I did not have a pleasant experience with this U-Haul storage unit facility. Have a beautiful day.Tracy L. | Overall Experience
The person that was helping he was being rude wasn't really niceShonda S. | First Impressions
El cliente no dejó un comentario.Reyn B. | First Impressions
El cliente no dejó un comentario.Mirandy T. | Online Move In
The second floor stank like dead animals. The staff was sometimes alright and then randomly very rude and short. The unit rental price kept climbing often. I wasn't happy about that.MIKE P. | Overall Experience
El cliente no dejó un comentario.Miachel J. | Overall Experience
Eric is there any way we can get unit MM10 weather strip replaced on the rolling door. The one there now is far beyond useful.There might be a piece left and that piece is brittle n useless...I Thank You in advance....Ozkar Acer0Ozkar A. | First Impressions
It was a close location for me and was well maintained and convenient access.Victoria S. | Overall Experience
El cliente no dejó un comentario.Bryce R. | Overall Experience
Have recommended to friends. Nice facility and helpful staff.HENRY J. W. | Overall Experience
Thanks to all people i came in contact with you were all kind and helpful.Thomas or Hannah P. | Overall Experience
El cliente no dejó un comentario.Vicki S. | First Impressions
El cliente no dejó un comentario.Liliena P. | First Impressions
I have utilized the units "rooms" on the east lot for over 15 years prior to U-haul's purchase of the property. The facility maintenance, employee friendliness and helpfulness under U-haul's operation has been superior.STEPHEN L. | Overall Experience
My storage got robbed twice I paid for insurance and nothing was done to make it rightDanielle A. | Overall Experience
I've always held Uhaul in high esteem. It is my preferred choice for any moving services. I repeatedly had great experiences with this company. Not only have I been a customer numerous times, but I was also an Authorized Delear for Uhaul with at least 17 to 20 trucks at a location I moved away from.In my time running a Uhaul services, not under any condition have I treated any customer with the irreverence they gave me. I trained my employees how to speak to customers with dignity and respect, no matter the situation, the customer will always be treated the right way. They need help. Upon my arrival, I immediately did not feel welcomed. I did not feel the hospitality that I have always received from Uhaul's great customer service. The employees did not seem to care in the slightest. They have no regard for customers' concerns. I asked Margaret, one of the employees, if they had a lost and found because we were missing boxes with our belongings. She quickly responded with a "NO." I would not be complaining if she had only said no, but she further said, "ME PERSONALLY, IF I FOUND A BOX OUTSIDE, I WILL TOSS IT IN THE GARBAGE AND THEN WRITE A NOTE HERE." We then asked for the general manager hoping that he could be a little more helpful than Margaret. I asked the same question and he said "RIGHT HERE" and pointed beside him where there was nothing. I felt utterly disrespected. That is not how you handle customer service. They had an immense amount of attitude at this location and they don't seem to care about their customers and concerns. This wasn't the first time I had a terrible experience at this same location. They had the same inferior attitude and inattentive work ethic when I was checking in my equipment and getting a storage unit the first time I arrived. The general manager Eric didn't seem to care as well. I WILL DEFINITELY NOT RECOMMEND THIS LOCATION!!! Go somewhere else that will give u respect and treat you like a valuable customer.claire c. | Overall Experience
The price I paid for a small unit was excessive. I was paying $69+ for a no climate control. Then it was raised several dollars more. That was the last straw I was paying $63 for a climate control and same size storage bay previously when I lived in Laveeen last year. You might want to adjust your pricing.. just suggesting!maryann t. | Overall Experience
Maggie provided information regarding location of our RV site, how to access (via access card) and hours of access to the storage facility. She let me know that for a small monthly fee, we could have access 24/7. I passed on that option as I cannot imagine a situation where we would need to park or access our RV after the standard access hours. We tried the card and it was noted that it may take a few hours until it was activated. I was provided with a temporary code so I could go to the site and have any questions addressed while I was still on the premises. I took a look and confirmed that there was a dump station as that was important to me. Maggie was kind, helpful and provided excellent customer service. I would recommend this Uhaul location to friends and family.Colette or Jim T. | First Impressions
El cliente no dejó un comentario.Marco S. | Overall Experience
My experience with the staff was great. Friendly, helpful, and efficient. This is my first time renting a storage and I was surprised and happy to learn how fast, easy, and convenient it is to start the process online then have an employee reach out to confirm everything.Ashley W. | First Impressions
El cliente no dejó un comentario.Shirlene B. | Online Move In
El cliente no dejó un comentario.Harrison L. | First Impressions
El cliente no dejó un comentario.Randy S. | First Impressions
El cliente no dejó un comentario.Susan B. | First Impressions
El cliente no dejó un comentario.Sabrina W. | First Impressions
Anthony is a joy to do business with.heather n. | Overall Experience
I would like to thank you for your time and consideration into my storage rental from UHaul. Your decision to allow me to clean the storage and remove all the item for a zero balance was beyond gracious of you and your team. I have no words other than it was extremely appreciated and you have blessed my life more than you realize. I lost my Dad a few months ago and my partner lost her Mother 3 weeks ago. Between funeral arrangements, funeral expenses, travel, hosting family during those hard times and also home schooling kids ... it's been financially, emotionally and physically draining. I am a responsible person and accountable for my past mistakes and not taking care of the storage was always on my mind (rather, mistakingly trusting my ex to take care of it)... which I thought she did. All in all, thank you so much for your generosity and allowing me to clean the storage. You removed a "brick" of stress from my shoulders and I will need to pay it forward somehow. Please take care and stay healthy.Jessica S. | Overall Experience
Maggie/Margaret the storage manager was very friendly and very helpful.Larry or Debra G. | First Impressions
El cliente no dejó un comentario.alex s. | Overall Experience
El cliente no dejó un comentario.manuel o. | Overall Experience
El cliente no dejó un comentario.kristen b. | Overall Experience
El cliente no dejó un comentario.FERMIN C. H. | First Impressions
Eric, your Agent Maggie was amazing. We had an uncontrollable event where the 20' truck we reserved was not returned to the location as scheduled. We were offered a 15' truck but weren't sure our stored belongings would fit. Maggie searched every local location for a truck for us and was able to secure a trailer (free of charge) to make up the difference in cu sq ft. She also added an extra day and mileage. The trailer was at another location and the dealer there flat out refused to give us the trailer unless we paid for it. In the end, made the 15' trailer work (hubby is great at Tetris). Maggie again came to our rescue the next day when my husband was checking out and closing the storage unit contract, which was in my name. She authorized the closure which we very much appreciated. Maggie went above and beyond our expectations, she deserves recognition as a valuable asset to your location, Eric. Thank you.Jo S. | Overall Experience
I HAD 3 UNITS FOR WELL OVER A YEAR & NEVER HAD A PROBLEM & THEY WERE ALWAYS VERY POLITE & CONCERNED OF MY QUESTIONS WITH GR8 HELP & ASSITANCE!! WILL RECOMMEND TO EVERYONE!! THANK YOU & UNTIL NEXT TIME!! P.S. I LIVE IN INDEPENDENCE, MO NOW!!Roger H. | Overall Experience
Thanks.Thomas or Hannah P. | First Impressions
Clean and dry, air conditioning . Great, friendly staff!roxanne h. | First Impressions
El cliente no dejó un comentario.JOHN H. | Overall Experience
El cliente no dejó un comentario.Arnice B. | Overall Experience
Prices are a bit high.John M. | Overall Experience
To many stoopied roles to just rent a storage unit. To much Reddick less paperwork. U have to wate forever to get assistance, I had one customer ask me if any budy worked t here. The guy who cheeked me in was a jerk. They wonted 3 peple as resfersonce. I don't know anybody, so I was forced to lie just so I could rent a storage unit, pretty sad. And a big company like u and u don't give milatery discount, now that's really bad, just out for the money huh?Tammy D. | Overall Experience
El cliente no dejó un comentario.Kimmi C. | Overall Experience
El cliente no dejó un comentario.Rhonda M. | First Impressions
Overall excellent very satisfied, however on the day of move out, there was an awful smell starting in the elevator which smelled like something had died. Placing mice traps can be a good thing but if one has been caught in a closed storage; how do you get them out if the person does not come for days to notice the catch. I'm confident you will be more consciously aware and carefully consider the safety in which all your patrons can stay healthy while in your establishment, since the Covid-19 has scarred us to a panic please keep cleanliness a priority.MELISSA D. | Overall Experience
Very nice job everyone !!Jeff C. | Overall Experience
U-haul are okay.mike M. | Overall Experience
The only problem I had was when I called back to actually rent the unit and was on hold for 15 min only to be transferred to a customer service rep (someone named Juan) who told me I had to come in and sign a contract even though I had already spoken to someone who was ready to make the deal over the phone. The customer service rep spoke to me like I was an idiot and didn't seem to want to help me. It's all good though because I called back and got another individual who was more accomodating.kimberly t. | First Impressions
El cliente no dejó un comentario.Dorsey T. | First Impressions
El cliente no dejó un comentario.Jeffrey B. | First Impressions
El cliente no dejó un comentario.Judy V. | Overall Experience
Didn't have a storage unit I reserved a month and a half ago. Then when I called uhaul customer service and cancelled my mobe in with them,, this location proceeded to rent me a unit I did not rent and was going to charge me without my authorization. Margaret the store manager, was unprofessional and rude to both my husband and I.Callie J. | First Impressions
The store manager, Margaret, was rude, unprofessional, and short with both my husband and I.Callie J. | Overall Experience
El cliente no dejó un comentario.Janee B. | Overall Experience
When any concern or issue arises just handling it and not placing any inappropriate blame or blame of any sort could help the process maintain its professional and business position.R B. | Online Move In
El cliente no dejó un comentario.Sheila R. | Online Move In
El cliente no dejó un comentario.Donna B. | Overall Experience
El cliente no dejó un comentario.Aianna D. | Overall Experience
There was only one employee who I want to work with from the entire staff and that is Miss Maggie. It seems that she is the only one there who knows how to talk to customers, has knowledgable information about UHAUL, and is professional to customers. Every other person (except for another woman) was unprofessional and it was confusing/difficult to work with them. When I went to close the storage unit facility out another male employee, Tyca I believe his name is, told me I was good to go but didn't go and check my unit at all. He seemed to be in a hurry as he was getting ready to finish his shift. At the time I had believed him until a week later when I received a late notice saying that I was fined for a late payment. I called UHAUL and talked to a woman on the phone who was able to fix the entire mess up but I was still annoyed that I had to go through that ordeal when I was told I had nothing else further to worry about from a different employee. Additionally, we had rented a 15 foot UHAUL, dolly, and car transport that same day so I had different moving pieces that made the entire day more complicated for us. After Miss Maggie had left for the day, I felt that my services were disorderly and I had to get in front of an employee if I wanted any help at all - otherwise I would be waiting a very long time until someone asked me if I needed help. Overall, I will rate this Mesa UHAUL as average because Maggie is a wonderful employee but the other men are unprofessional and don't seem to communicate well with each other or the customers. Furthermore, I'm very happy that when I called my problem was fixed. I wouldn't suggest this UHAUL to a friend though because of how many issues I encountered unless they strictly do their business with Maggie or another woman at the establishment.Azucena M. | Overall Experience
El cliente no dejó un comentario.Ahmed E. | First Impressions
Motorcycle trailers?steve b. | Overall Experience
El cliente no dejó un comentario.Carlos M. | First Impressions
Your staff is extremely helpful and friendly!!Jeanie R. | Overall Experience
El cliente no dejó un comentario.JOHN E. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
I had the opportunity to work with Anthony again and what can I say??? He represents the best in professional and friendly service!!!David H. | Overall Experience
El cliente no dejó un comentario.Gabriel H. | Overall Experience
Nice and clean location. Very helpful staff. Thank you for having a restroom where the outside storage units are. Oh, and for the use of dollies. That made all the difference.Paula G. | Overall Experience
El cliente no dejó un comentario.ASH S. | Overall Experience
Love you guy's you took very good care of my thing's.GWEN W. | Overall Experience
Great service!Deborah L. | Overall Experience
El cliente no dejó un comentario.Wyatt M. | Overall Experience
I started out at one uhaul facility on Apache Blvd and the 101 I rented there for about four months then the guy I was sharing space with started to hang out there a bit to much and started associating with some other people there and all them started to be in my unit as well so I thought the best thing to do was remove myself from the situation and at the same time my family member was talking to the president of the company and was letting him know what was going I thought I was all good and wanted to stay with uhaul so I rented another space at mckellips and Mesa Dr...it's called uhaul riverview....I even payed an extra ten dollars this month for the 24 HR drive in...well within one week they came and told me my 24 HR service was being takin away due to what was going on at the last unit I had and I had to have office hours to be able to get into my unit...no not gate hours as though that's what I thought office hours 7 am to 7 pm..I was really upset I started to cry cause I did nothing wrong buy move out and distance myself from the issue.i also asked if they was going to return my ten dollars for that service and they told me no they kept it..so I went through the rest of that month with those rules And when I went to pay on my unit I asked if my hours could be back to normal I was. Asking for gate hours at this time no 24 HR thing ...I was told they couldn't do it cause of the issue at the other unit at a totally different facility and I did nothing but move..I told Eric the manager there that I was going to move my thing then and give my money to someone who respected my money and time...I would never recommend uhaul to anyone I was treated as if I did something wrong and I even had to pay for it so if anyone would like to know go to right space storage they are cheaper the space is bigger and the employees there treat you with respect and kindness....Broadway and long more in Mesa check them out stay away from uhaul they only want your moneyvirginia m. | Overall Experience
Easy check in and facilities are so clean.Rebecca P. | First Impressions
El cliente no dejó un comentario.Thomas D. | Overall Experience
front staff needed more help, sometimes takes awhile to get done.jande r. | Overall Experience
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.Isabel C. | Overall Experience
I've been renting trailers from this location periodically and always seem to get to deal with Anthony; Anthony also worked with me on this unit rental. GREAT service and he really knows what he is doing - he is representing your company well. Some surveys ask if I would hire individuals based on my experience with them - I would definitely hire Anthony!David H. | First Impressions
My experience was horrible. They rented me a unit. We walked to the unit it had already been rented. The card they gave us didn't work either. I had to finally take an outside unit. We drove over there and all the paperwork directions were wrong so we had to figure that out to even find the unit. They said they could put me on a list if an inside unit would come available but that it was a very long list and I probably wouldn't get one.Vicki B. | First Impressions
The drive between the units is wide and maneuverable. Doors open easilydawna l. | First Impressions
I rented a 20 ft truck for a cross country move. The big deciding factor for me was the free month of storage. When I got to my destination I was told I would only get a unit of up to 10x10, if they had one available. Otherwise they could only give me a 5x10 unit. As you know the contents of a full 20 ft truck will not fit in a 5x10 unit. After much discussion the storage manager Maggie decided, out of the goodness of her heart to give me two 5x10 units but only if she had them side by side, which luckily she did. Going to another location would have been costly since I had to return the truck to that location to get the free month since I had already dropped the car trailer off there the day before. It was only with a lot of work and adjusting to get my belongings to fit. I only needed the unit a week, as I had anticipated. Checking out was better since Maggie wasn't there. She was borderline rude, condescending to customers and other staff, and made me feel like she was doing me huge favors. I later learned she was wrong. A family member who moved the week before, and rerurned to another location got a 10x15 unit, same size truck, same origination point, one week earlier. I will not return to that location and will tell anyone who asks not to use that location either. I rented a trailer to move my belongings out, from another location, and they were 180 degrees better. I wish I had gone there for my storage but they were full.Susan A. | Overall Experience
Took 30 minutes for anyone to help me. Nobody was even in the building. The outside units are dirty, but the inside units are clean. The man helping me had to put in my full order form 3 times. My key code wasn't working. Lots of issues.Alex B. | First Impressions
El cliente no dejó un comentario.WASTE NOT, INC. W. | Overall Experience
A very nice and clean facility.Mike L. | Overall Experience
Very friendly and fastJoe V. | First Impressions
No hassle check-in, easy access to drive up storage units.Mike L. | First Impressions
Great facility and professional staff. We had to relocate to a larger unit, and the staff quickly and efficiently handled that.DAVID D. | First Impressions
Meggie the manager was very helpful with my needs. Very knowledgeable.Anthony M. | First Impressions
The two staff members were very helpful answering all my questions. I really appreciated both of their attitudes you could tell they both liked their jobsScott A. | First Impressions
The gentleman that assisted us with the unit was polite knowledgeable and very curtious. It was a very comfortable and good experience.Theresa C. | First Impressions
General Manager, Eric Gronning made renting my storage unit a very pleasant experience from beginning to end. He was extremely professional and friendly, the kind of U-Haul service that needs noted.STEPHEN L. | First Impressions
Anthony was awesome,hooked me up with a free month of storage while I looked fir a place to live. The facility was clean nice and wonderful.Michael Y. | First Impressions
It was expressed that if I moved my furniture out of storage before the end of the month, then my storage payment would be prorated. I was then told that was not a practice of U-haul.Arlinda M. | Overall Experience
I had reserved a small storage space and when I arrived at the time specified the facility only had a large storage space. They did not work with me, an individual with disabilities.NANCY G. | Overall Experience
Eric and his staff were great! A++John H. | Overall Experience
I had 2 major issues with the truck which resulted in the delay of movers that were scheduled to help me move and unpack. The truck would not start and then the back of door would not closeAnita S. | First Impressions
Very good experience with the Staff and the Facility. Very convenient and easy to access our unit.Mary T. | Overall Experience
A very simple and complete service from start to finish, if needing to have a storage facility is necessary, it couldn't have been any better.Pam K. | Overall Experience
always friendly and professionalTrudee B. | Overall Experience
Efficient and friendly experiencePaul L. | First Impressions
I just didn't like the fact at times the outside lights didn't work and was to dark.Amanda A. | Overall Experience
It was excellent thx so muchMARIO M. | Overall Experience
The customer service was top notch, Eric took care of our every need and anticipated the potential problems we could face by taking us to the storage yard and letting us check out the space.A+A+A+A++John H. | First Impressions
Helping with locks when keys have been lost for them. Don't want to pay a locksmith for something small.Skehg’ Hiosik G. | Overall Experience
Sales associate was on top of his game. He was attentive and his knowledge of how to and when to was on point. He treated me like a guest and not like a customer. He answered all my questions.Andrea J. | First Impressions
Great storing experience tied to our 5th wheel trailer. Ample space to maneuver when loading/unloading the unit & entering/exiting the lot. Well thought-out configuration & well run operation.Dennis H. | Overall Experience
very goodMartin P. | Overall Experience
SuperLashun M. | First Impressions
THE STAFF WAS VERY VERY FRIENDLY AND JUST AS HELPFUL. U- HAUL HAS A GREAT TEAM WORKING FOR YOU THAT WAS REALLY NICE TO SEE THANK YOULaura A. | First Impressions
The only thing is that it really costly per monthLarry C. | Overall Experience
Staff is always friendly and helpful.Michael H. | Overall Experience
So glad I went with Uhaul self storage. Met all expectations. Equipment was super handy and in good shape. The layout of the facility and parking by the doors was awesome. Definitely recommend!!Charles w. | Overall Experience
Very helpful explained everything gave me a few different options on storageEdwin S. | First Impressions
very pleasant and helpful. Everything was explained clearly and completelyBruce L. | First Impressions
Well run storage facility. Everything about it is easy and convenient.Natasha L. | Overall Experience
Satisfied with the experience. ThxKathy N. | Overall Experience
Location was convenient and cleanKathy N. | First Impressions
We ended up moving our things to another storage co. The unit pricing was more than 50% off what u-haul offered, and they had the same size units, but bigger width than depth & better access hours.Leslie T. | Overall Experience
Location met all expectationsDennis O. | Overall Experience
GraciasRosa M. | Overall Experience
Service was excellent! They always had free roller carts available to transfer your items from your vehicle to your unit. If I ever need a storage unit again. I know where I am going!Hannah R. | Overall Experience
Great storagejackie b. | Overall Experience
Stored my classic truck outside for about 2 years. Had no issues. Eric at the Mesa Arizona uhaul on Mckellips road did a great job. He kept an eye on my stuff and was always friendly.Trever T. | Overall Experience
Friendly, knowledgeable staff. Clean facility and grounds. EZ, secure access.Andrew F. | First Impressions
Staff is rude and disrespectful.Gabriel N. | Overall Experience
Never enough staff. Long wait times.Cecilia M. | Overall Experience
Public restroom were not useable, no place to dispose of any kind of trashCARLOS S. | Overall Experience
Rep was super helpful & listened to my specific needs. He needed some teamwork to get exactly the space I needed, & everyone worked together to make sure the space I needed was made available. Good joDonita C. | First Impressions
We would come back.ROBERT A. | Overall Experience
very easydanny a. | Overall Experience
I was very happy dealing with U Haul as I only had the storage unit for a short time but it was very helpful to me. The only problem I had was taken care of very quickly.Paul M. | Overall Experience
Anthony fixed my card one morning before the facility was officially open. He was so friendly and cheerful. I was grateful for his sincere willingness to help me!tomas k. | First Impressions
Great ExperienceKathy O. | First Impressions
Happy with this U-haul facility and may return in the future if needed again.Matthew R. | Overall Experience
Servicio amableDeborah A. | First Impressions
Quick easy and friendly process.Chasity F. | First Impressions
Great place - secure and great staff to assist with any issues.Nancy D. | Overall Experience
Thank YouPatrick L. | Overall Experience
rented 2= 5x5 for the price of 10x5 turned out movers fit everything in one bay I was told they would only charge me for a single bay when i went back the next day i was told they couldn'tkelly h. | First Impressions
The representative was there when I first inquired up to three days later he helped and made this so easy and welcoming for me and my siblings so yes I would recommend this uhaul to othersRhonda T. | First Impressions
Gregg took great care of me,can not be happierJenny M. | First Impressions
From start to finish everyone at the U-Haul Moving and Storage of Mesa went above and beyond the call of duty in order to help me with the move, the crisis and the panic. A great experience.Kennan P. | First Impressions
I have rented a unit here several times over the years and always had a good experience. The facility is clean and the staff are great.Tim O. | Overall Experience
The process to adopt a child is easier than the process to rent a storage unit these days. Cut back on the paperwork, I'm renting a empty box for christ's sake.James D. | Overall Experience
Nice helpful staff & convenient locationRobert C. | Overall Experience
your employees at this facility were the most respectful, kind hearted, & helpful making everything about this experience the absolute best! I have nothing but good to say!Caroline W. | Overall Experience
Great servicechristina d. | First Impressions
Facility was great for storing our items for 9 months. Really appreciate that they have the Green Corner to donate items for others to take.Elizabeth S. | Overall Experience
The Assistant manager was very helpful and knowledgeable. Good customer attitude and seem to know what he was talking about!William F. | First Impressions
She was patient, kind, and helped me so much, Thank you for everything!Bryce R. | First Impressions
Great customer service. I will use them again. Very satisfiedkim c. | First Impressions
I had a very good experience working with the personnel at this facility. I would highly recommend themLOUISE T. | Overall Experience
Great experienceNancy D. | First Impressions
The only drawback was distance as I ended up moving to Avondale & wanted to wait till I was able to get my belongings our of storage for good instead of moving storage facilities for a 3rd time.janet h. | Overall Experience
Every encounter w/ staff @ this location was pleasant. They were helpful and competent. They assisted with any questions I had and made everything simple and fast. Definitely a wise choice.Tiffany S. | Overall Experience
Very clean! Staff was always helpful and friendly.Nicole V. | Overall Experience
Thank you for making me feel my things were safe. Also thanks to the very helpful staff.Kelly P. | Overall Experience
Since the inception of our contract every time we accessed the unit the alarm would scream when we opened the door. Despite numerous complaints to the office it was never corrected.Angelique W. | Overall Experience
Quick and friendly staffCandace C. | First Impressions
knowledgible staff. quick. effective. professionalGary W. | First Impressions
Staff was very helpful. All were knowledgeable and friendly.John R. | Overall Experience
Carlos was kind and most accommodating! Everything went smoothly and I'm happy with everything. ¡Gracias!Caroline W. | First Impressions
Thank you for all that you've done for me I can't tell you how much I appreciate everything that was done for me and now helpful you were to me in my need of help I can't tell you again how much I appHelen F. | Overall Experience
Staff was friendly, helpful, kind and delivered A+ customer service. Would recommend to a friend.Cherish L. | First Impressions
Very great customer service. I will be back if I will need a storage unit or a truck to rent.Francisco G. | Overall Experience
Very pleased with Amber's assistance! She got us a unit near the elevator due to our limited ability. She was great at covering all the details and tuned into our personal need!Paul M. | First Impressions
The guy who helped us was very friendly and helpful.Andrea F. | First Impressions
Everyone was really nice and helpful made the move easy thank you😊.Jacoree B. | Overall Experience
Super convenient and affordable !Elenice A. | Overall Experience
Amazing service. Especially due on my lack of communication. Thank you again U-HaulSeth I. | Overall Experience
Great location, well maintained and the staff was friendly and helpful!Dorothy G. | Overall Experience
As the facility was clean and accessible. I find my experience with one of the employees that claims to be a "manager" exceptionally rude and far from being professional at any extent. Worst experieJeffrey B. | Overall Experience
Great peoplePeter M. | Overall Experience
Enjoyed my experience with uhaul I'll definitely recommend them to all my friends and familychristi c. | Overall Experience
i had a storage unit for 3 years. I always treated professionally and everyone was always helpful.SHERIE H. | Overall Experience
Actual check out was a pain but using the facility for storage was painless.Darrel J. | Overall Experience
Service was very accommodating and courteous.sheila w. | Overall Experience
AmazingLINDSAY L. | Overall Experience
Eric does a great job managing the facility!!leslie r. | Overall Experience
Just didn't fit my needs on a lot of levels.Cj A. | Overall Experience
Staff was always friendly and super attentive with any of my questions or requests.Jessica Z. | Overall Experience
I worked with Lee and she went above and beyond! I will refer this location to every client I come in contact with. Thank you Lee for top shelf service!Dorothy G. | Reservación
Im working Heather, Storage Mgr. to resolve my issue of no (2)10x15 available.i Reserved early Sept. 2017. I came 219 McKellps Uhaul 9/30/17, was reserved & available Maybe now a10x25 or 20?.Edward P. | Reservación
Not been there yet booked a storage unit over the phone.very nice professional people.paul k. | Reservación
I really loved my Ubox experience, because everyone was friendly and helpful. When I forgot to give 24 hour notice to clean out my unit the staff was professional and understanding.Christina B. | Overall Experience
all aspects of this uhaul were great except I continued to get a bill even after I moved out of the unit. I looked at the date and I believe it was just delivered late. otherwise great job!John W. | Overall Experience
This was my first time renting storage with UHaul and I will definitely do it again. Thanks to Anthony for making transaction so easy. He was very knowledgeable and courteous...Yolanda C. | Overall Experience
This uhaul facility would have been excellent, but they charged me a late fee and never reimbursed me when they told me they would. Waited over a month and never received it or a call. Work on that.DASHON H. | Overall Experience
Anthony was so professional and courtesy. He was quick to assist and show us the process. I appreciate all the help. We would definitely rent again the storage units are so clean&bathroomsasa p. | Reservación
Ningunoviola c. | Overall Experience
dirt and debris were blown into the storage unit under the door by leaf blowers when they clean the parking lot ruining my sensitive electronic equipment very unsatisfying.Bart V. | Overall Experience
Eric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!Gabriel B. | Reservación
It was a good experience and was able to get exactly what I needed.Tiffany S. | Reservación
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